Northstar Travel & Associates

Northstar Travel & Associates
Belmont Ave W 678
N2M 1N6, Kitchener
(519) 886-9111

Opening hours

  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 9:00 AM – 5:00 PM
  • Thursday: 9:00 AM – 5:00 PM
  • Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed

By appointment only Travel Agency not open to walk in customers

Northstar Travel & Associates: Reviews

4.7/5 (113 Reviews)
Debra 1 year ago

Fantastic experience: We booked many trips with NorthStar, and have always been happy with our trip, service from the agency, and of course the pricing. Staff is very professional and knowledgeable.

Patty Haley 1 year ago

Fantastic experience: Sheryll Donovan is a highly respected and very efficient Travel Agent. She has all my business

Karen Jacobs Martin 1 year ago

Fantastic experience: Krista is an amazing travel agent! Thank you for helping us enjoy our vacations!

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Kathy Toushan 1 year ago

Fantastic experience: I always book with Northstar travel. They are very knowledgeable, I would highly recommend Krista!

Sue Gittings 1 year ago

Fantastic experience: Amazing as always

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Donnita Deen 1 year ago

Fantastic experience: It is always a great comfort to receive advice and assistance with travel plans. The world is more complex for travels, someone other than myself doing the booking gives assurance.

catherine khan 1 year ago

Fantastic experience: I have always received prompt replies including the information requested from Northstar. The advice and service given has always been very helpful making our trips work out very well.

Marie Hardy 1 year ago

Fantastic experience: Thankyou Anita at Northstar Travel I wanted to commend your travel agent Anita Michalczewski for the excellent service that she has provided to our family. Anita booked trips for my family when she was an agent for CAA and I was very happy to know that she is now working at your Agency. Anita is excellent at listening to my ideas, is great at suggesting options for travel and works very hard to get details arranged as requested. Anita has vast travel experience and I trust her judgement with regards to her travel suggestions. I have referred her to my friends and family. Anita has recently been very helpful trying to navigate the threat of an AC strike, which has been very stressful to me. She gets the job gone. Regards Marie Hardy

Angela Clubb 1 year ago

Fantastic experience: When planning a trip, I always call Brigitte at Northstar to help with planning and booking. She has first hand experience about traveling to all around the world, places to stay and see and how to get from one place to another. Always an amazing experience!

Bob Murovec 1 year ago

Fantastic experience: Christine and I have been dealing with Petra at Northstar Travel for many years and have always received impeccable service and truly the lowest price. Petra takes any time required to ensure all travel needs are fulfilled. She has tons of experience and has first hand knowledge of many destinations making her a true embassador for Northstar Travel. We highly recommend that anyone use Petra for any travel requests where you will always be treated like family.

blackdot25 1 year ago

Fantastic experience: Our Northstar Travel Associate Sonya Sangster is simply the most knowledgeable travel person we have had the pleasure to work with and at times the best person to travel with as well.

Jane Fletcher 1 year ago

Fantastic experience: We decided to go with a travel agent again after a few years of booking our holidays on our own. Contacted Anna Zecconi and could not have made a better decision. We started by giving Anna a list of what we wanted and didn't want and she took it from there coming back with several options. Life got busy so we were not the most attentive clients but she stuck with us. Went the extra mile to give us recommendations, consulted with her colleagues to make sure we had all the information. Kept in contact keeping us up to date on deals. Finally we made our decision and even though we hit a snag thanks to an issue with the vacation we chose, Anna came through and got us another great deal. We cannot WAIT for our holiday now. Can't recommend Anna highly enough if you want an agent who listens and is invested in making her clients happy.

Michelle Blondin 1 year ago

Fantastic experience: We worked with Kim A in order to plan our 25th anniversary trip to Vegas. As people who haven't travelled in a very long time, she helped us plan it and gave us great ideas of what we could do. She was awesome. We did have some hiccups which were beyond Kim's control but she took care of them for us so we didn't have to worry. We highly recommend Kim to plan your next adventure.

Gerri Ferguson 1 year ago

Fantastic experience: I have travelled many times with Dawn of Northstar Travel and never have had a bad experience.

Keith Wiseman 1 year ago

Fantastic experience: A special thank you to Jessica for making our travel plans so enjoyable. We look forward to working with you again in the future.

Victoria Mills 1 year ago

Fantastic experience: After checking into a flight that had unexpectedly switched airlines on me and put me on a connecting flight, I approached Angela Porcellato for assistance. The airline tried to pass off the change as a flight now operated by United, without notifying me. Unaware of my rights, I was in a difficult situation. Angela made a call to the airline and successfully changed my flights to direct ones with another carrier at no additional cost to me. I was so relieved that I didn't have to deal with connecting flights and could still keep my original baggage requirements. Thank you Angela for your help!

Samantha Ferrier 1 year ago

Negative experience: We used Lori Birch for our destination wedding for approx 60 people and had feedback from many many guests that she was difficult to work with and I definitely agree. Would not recommend for destinations weddings.

Northstar Travel & Associates

Hello, The correspondence from your group is vast, including hundreds of documented emails, and contrary to your review and your own correspondence with the travel agent. This was actually a very thankful and grateful group overall. It is factual your travel arrangements were exactly as requested, and you enjoyed the perks via your group benefits that the travel agent arranged for you. It is also factual that your group was bigger than anticipated and this required additions and new quotes for the extra guests. In addition to this, you yourself requested to add additional nights for honeymoon and this too was arranged exactly as requested, with multiple amendments at your request. These requests were submitted promptly. The fulfilment of these requests from the tour operator was unsatisfactory to you, which you began to blame the agent for, and this also is well documented and where the tides changed from your original compliments for this agent which are below to this review. Additional requests to TO's are not within our control and certainly take longer when the dates are far away from departure. This was explained to you as we are not in control of TO request timelines. There are numerous emails from your group thanking this agent for doing less than was done for you. There are also apologies from family in your group to this agent for your behaviour toward the agent doing everything for you and your group which had a fantastic experience.Your words, dated November 29, 2022 (before the extra requests for the group that did not meet your expediency) "I totally get it I just want to ensure they get the rate before the deadlines up. The feedback on you personally has been very positive! I’m just referring to the process of requesting other rooms that’s all! But I understand why they take so long since we’re so far.I forwarded the information package you sent me off to all of the guests so they have all the info.Let me know when the new rates come in. I honestly don’t think anyone else will be requesting other room categories so this should make it easier. Really appreciate all of your help and I will definitely be writing a very positive review for you!!"The fact that this Travel Associate is currently working primarily from referrals from brides and other clients is a testament to the care, organization, and solid relationships built from th planning through positive travel and wedding experiences. As Management we did not hear anything from you or anyone of your wedding group pre or post travel of any complaint . Please feel free to reach out to [email protected] if you have any further concerns .

Mitchell Terpstra 1 year ago

Fantastic experience: Angela was amazing to work with She was super responsive and attentive to what we wanted. She even found us a room on a sold out Sun Princess cruise!

Lisa DeAngelis 1 year ago

Fantastic experience: We were absolutely impressed with the outstanding attention and service we received from Angela Porcellato when planning our trip to the Barbados. Her knowledge of island life, the best local restaurants, amazing excursions, and stunning beaches made our vacation super fun . Angela was exceptional! We had the best time ever!!

Maria Wildeman 1 year ago

Fantastic experience: Amazing Trip! Angela was thorough and efficient in planning the details of our cruise to the Bahamas and Cozumel. She kept us up to date with changes, and made sure we were aware of all our options. We were in good hands with Angela.

Lori G 1 year ago

Fantastic experience: Angela was a pleasure to work with. She was very quick to respond back to any questions we had ( including contacting the hotel we were staying at). Her knowledge base of the Caribbean was amazing!

Audrey Porcellato 1 year ago

Fantastic experience: Working with Angela Porcellato was a lovely experience. She found us two great hotels with perfect locations: one in Venice and the other in Castelfranco Veneto. They were perfect for our trip, and we will definitely go to Angela for future bookings.

Isabella Mills 1 year ago

Fantastic experience: Angela P helped me plan my northern Italy trip and took care of flights, insurance, and the itinerary of where to go. It was very well planned and I went to the best places! An awesome trip! Thank you Angela!

Ben Wildeman 1 year ago

Fantastic experience: In August of 2022, we went on a trip to Charlottetown planned by Angela and it was one of the best trips of my life! I am a busy university student and I wanted a last minute and affordable trip that I wouldn’t have to plan myself. I couldn’t believe how quickly Angela had our entire trip booked! She found us dirt cheap flights, and an amazing bed and breakfast close to downtown Charlottetown. The restaurants she recommended were all fantastic, from a chowder house right on the coast to oyster bars and a steakhouse in Charlottetown. We had reservations for all of them. I told her I enjoyed fishing and she planned a deep sea fishing charter for us and it was exactly what I was hoping for! She also booked our trip during a holiday in PEI so there was a parade and other fun activities happening while we were there and was able to get us great transportation even during the busy time! It was a fantastic trip and I’m definitely going to trust her to plan our next one! Thank you Angela!

Kevin Mills 1 year ago

Fantastic experience: I recently returned from a Mediterranean cruise on the Sun Princess. From start to finish, the service provided by Angela was nothing short of outstanding. From the first consultation, she demonstrated an impressive depth of knowledge about cruising. She booked the flights and the pre and post cruise accommodations, and recommended which excursions to book and what to explore on our own. Throughout the planning process and during the trip, Angela was always accessible and responsive. She answered all my questions and concerns promptly. I felt well supported throughout the entire trip. Thanks for the stress-free vacation filled with beautiful memories. I will definitely be reaching out for my next trip.

Marina Z 1 year ago

Fantastic experience: We had help booking a family vacation to St. Martin and Anna Zecconi was the greatest help. Highly recommend her, she has great attention to detail.

Hollie Sloan 1 year ago

Fantastic experience: Birdie recently helped myself and 3 girlfriends book a group holiday and I’m so beyond thrilled with her help!! She went above and beyond to help us find an amazing spot and we ended up getting a great sale price too because of her expertise!! I couldn’t imagine trying to have booked and planned that holiday by myself, thank you so much!!

Nancy MacIsaac 1 year ago

Fantastic experience: Wanted a relaxing vacation with my husband , Bev Grant suggested a cruise . Bev Grant was so helpful in booking us a room pre and post cruise and took care of the flights . She covered all aspects of the travel and made sure we were covered as far as insurance. She’s a wonderful, efficient travel agent and I would recommend her to anyone who doesn’t want to worry about a thing!

rose Karnowski 1 year ago

Fantastic experience: Thank you to Deb K for helping us book our week to the Barcelo Occidental Punta Cana in February. The resort was awesome, with clean rooms and good food and drinks! Our transportation was on time and efficient. Deb has booked a few trips for us and has always come through! We knew if there was any issues she'd be there for us. Hola!!

Natalie Botts 1 year ago

Fantastic experience: Debbie Traina goes above and beyond to make sure her clients are happy and satisfied with their trips. I have booked travel with her 3 times and would highly recommend her services.

Katelyn Emrich 1 year ago

Fantastic experience: Krista Kreutzer has always gone above and beyond to plan the best trips possible for me and my family. She cares about her clients - she is detail oriented and so experienced, so you know you can trust her recommendations.

wiltedroselover 1 year ago

Fantastic experience: Melinda Loder is my travel agent. She found us a great trip to go on in a very short time at a great price. Thanks so much Melinda!

Amanda Bittner 1 year ago

Fantastic experience: Shannon was amazing! She planned our Disney trip last minute and left no room for error. The whole trip was planned well and we had nothing to worry about. I would highly recommend her to anyone and will continue to work with her for any future travel plans.

Ashley Z 1 year ago

Fantastic experience: I highly recommend Northstar Travel and their agent William Taylor. He has booked many trips for my myself and husband. He is very easily accessible at any point for any questions and or concerns. There are no surprises and our trips have always been amazing because of his recommendations!

Susan P 1 year ago

Fantastic experience: We used Northstar travel for a trip to LAX to a jazz festival. Using Kim Archer as.our agent was the easiest and best way to arrange travel Any issues were addressed.quickly and eaily. Helpful, friendly and knowledgeable. We would definitely use her services again and recommend others to use her and Northstar Travel

Corrina Dick 1 year ago

Fantastic experience: My husband and I decided to join friends on a Rhine River Cruise last year. We decided to use their travel agent, Beverly Grant and I'm glad we did. Beverly looked after all our details from start to finish and was fantastic to deal with. I would highly recommend using her for your travel needs. She's top notch !

Winnie 1 year ago

Fantastic experience: Helen was a great help in booking our first family vacation with the kids. She listened to what we were looking for and found options for us that were well within our budget. Helen was very responsive and kept us informed of any changes - which is awesome knowing that I don't have to worry about anything and get to really enjoy my vacation!

Tina Shanahan 1 year ago

Negative experience: Horrible! Booked our 25th anniversary trip to Portugal. We booked 4 and 5 star accommodations. Absolutely filthy surroundings. I would not unpack for fear of bedbugs. Clumps of hair left. Dirty bed. No blanket. Broken everything. Contacted Northstar immediately on their advise left the property with assurances it would be handled by our agency. Now 6 months later have had zero response to emails. Phone calls. Am being told that I need to take it up with the contractor that northstar star hired. As they are in Portugal no response from goway travel. I strongly urge you to chose any other agent that is not associated with Northstar travel. You could not do worse.

Tyson Brown 1 year ago

Fantastic experience: Chris Shoemaker was fantastic! Got me great rates, one of the names on my ticket was not input correctly and before I could even get my email off to her to change it she was on the phone with Air Canada to fix it! Great work, will totally use this place again!

Renee Hannes 1 year ago

Fantastic experience: The agent, Shannon, was able to help us with not only our international plane tickets but of our dog's too. This is not an easy process and Shannon was dilegent and thorough when coordinating the logistics. I appreciate her making it a priority and her professional level of customer service. We were in good hands with Shannon Allison, and the team at Northstar Travel.

Vedrana Pavlovic 1 year ago

Fantastic experience: Birdie was amazing! She accommodated my last minute request with excitement, provided many options, and even checked in with me once I arrived. Thank you so much Birdie!

Valerie King 1 year ago

Fantastic experience: Chris Shoemaker has been our travel agent for many years and we are extremely happy with her service. All travel plans are so thoroughly researched and detailed and always include our specific needs. We can call Chris at any time with urgent time sensitive travel plans and know that she will make it happen. She is always accessible and she responds quickly to our messages and requests. She is well versed in all travel plans and, intuitively provides us with details that she knows we like to incorporate into our plans. When our son experienced problems with a trip home this past Christmas, she problem solved, while she was on vacation herself, to get him home. As well, Chris recently assisted our son to get home from Europe within a day of our request. She has also assisted us in planning our 40th anniversary trip to Spain this month. There is great communication at all times and always a follow up call to ask about the trip and the experience.

Ian Pollock 2 years ago

Fantastic experience: We needed some help quickly in booking a family vacation. Another agency had provided poor service but Northstar was quick to respond. Shannon Allison was very friendly and gave us a bunch of great options in a quick turnaround. It made our travel planning a lot easier.

Richard Grey 2 years ago

Fantastic experience: outstanding service and very easy to deal with!!

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Renate Doerner 2 years ago

Fantastic experience: Lorraine was so helpful in finalizing our vacation booking. Highly recommend!

Patricia Ball 2 years ago

Fantastic experience: Laurraine took the time to explain all the options and make recommendations.

A. Lisa 2 years ago

Positive experience: Patti was a great help in getting a variety of quotes for different lengths of stays. When I was ready to book, she booked it promptly and provided a paper copy of the flight and booking info, which was great to have. Thanks!

Roland Georg Schramm 2 years ago

Negative experience: Very disappointed with Krista Kreutzer. She never informed me about documents I needed for my trip to the Philippines this cost me over $ 3000 extra. I was refused boarding a airplane in Vancouver. I tried to negotiate my problem I encountered with her with no response from her she just stopped answering my Emails . Do not book with her as she is none professional. Sir your comments are not true. Why are you talking about a visa( I fixed this) it was the health certificate that got me stuck in Vancouver. How can I phone you when nobody answers the phone and your agent didn't (wont) give me her extension #. What you told Tico is false . You didn't even answer my 2 Emails . Is this is how you treat your customers by ignoring them ? As far as invoices send copies to me, you can't as I never received any. As you know invoices are signed by the customer . Putting the blame on me will not solve this. I assume you know what I'm telling you

Northstar Travel & Associates

We are disappointed you have to give us a 1 star review and after investigating we need to respond.You purchased your airline ticket at our office after mentioning you have travelled extensively for over ten years to your destination. You left with your ticket and two invoices stating that you agree you have the correct documentation needed to travel abroad. This was witnessed by two other travel agents in the office. On the checkin day Monday morning you then realized you did not get the right visa and instead of contacting I=us you decided to pay a very large amount of money to fly anyway. Our office was open and no one received a phone call or a email until well after your travel.As a seasoned traveller you must take responsibility for your actions especially as you travel annually to your destination. We gave you a invoice that has all our TICO requirements to tell you and you felt we were at fault?Krista is a dynamic seasoned Travel Agent of 25 plus years in the industry managing several travel agencies. She understands each clients needs and it seems unfair to bring her name into this review.Mr Schramm, you have given us poor reviews on Google, Facebook and recently put in a complaint to TICO now lowering the cost of what you said you were out. This is on top of the many emails and phone calls.We take customer issues very seriously however in your case we felt we did nothing to warrant all of the above.Management

Kelly Noway 2 years ago

Positive experience: I was directed to Northstar by a family member, and was happy to use them! My agent; Debbie was helpful and kept in great contact. We are not experienced in travel and she made certain I knew exactly what to do! Even called to wish us a great flight and enjoy our trip! I will definitely reach out again as we are already searching for our next trip!

Lisa Gill 2 years ago

Fantastic experience: We have worked with Ashlie for years. We are a family of 6 that loves to travel but doing all the searching on my own became too much. We were referred by a friend and I am SO glad we used her. She always replies in a timely manner, is VERY knowledgeable about all the resorts. She travels or has travelled to places we like going to so it’s nice to get the inside scoop on the place! We even had an issue with sunwing (when they got hacked) she handled everything for our whole party of 18! It was nice to just enjoy the vacation than be on the phone the whole time. Thanks Ashlie!!

Levi Satamker 2 years ago

Fantastic experience: To All future vacation planners or even if you want to book flights please reach out to Jared Solomon at NorthStar Travel & Associates in Kitchener, Ontario. First off, if you talk to Jared you're really lucky, you've already found someone who is trustworthy, client focused, and experienced. We are a busy couple with two boys one 13 Year old and second 7 Year old, the thought of searching for flights or planning our family vacation always becomes a stress point. After contacting Jared at NorthStar, we discovered that all we had to do was let Jared know our requirements and he was able to put together an amazing itinerary and find us the best options for our trip. Not only did Jared take care of the dates, the financial comfort that we could agree on. Working with Jared took so much stress away from planning and allowed us to get away and relax instead of worrying about the trip. Jared is a SUPERSTAR! Always professional, always patient & accommodating, Great follow up with great respect to timing. I will 100% recommend Jared for all travel needs. Looking forward to Jared's assistance for our next family vacation in the near future.

Candice Ferreira 2 years ago

Fantastic experience: Was a great first experience with Northstar. Paul was our agent and made everything a breeze. He worked very hard to make sure we got the best deal. Very helpful and informative stayed with us the whole step of the way who was also available to answer any questions or concerns. Highly recommend working with Paul at Northstar and look forward to any future bookings. Thanks again!

Mary S 2 years ago

Fantastic experience: We recently returned from a Mediterranean Cruise. It was amazing. Ashlie White was our Travel Associate. She went over and above to facilitate all of our questions. The white glove service we received was impeccable - we will never book our own vacation - Ashlie is our girl. Thank you so much for the peace of mind you gave us.

Caitlin Haley 2 years ago

Fantastic experience: Highly recommend Marnie. She is so quick to respond and handled our vacation changes with ease. Will be using her for every trip!

Tony Manolis 2 years ago

Fantastic experience: If you do not have a seasoned agent - you're missing out on tremendous value! Nicholas fell into our lap 8 years ago after coming to our rescue when we were in Australia. There was an immediate affinity towards his level of care and passion for travel. Since then, he's handled all of our business & leisure travel needs. Apart from the exceptional service - he's always up to speed with the latest travel trends, does his due diligence when comparing our travel options to save us money and always looks for ways to enhance our in-flight experience through some neat travel hacks. Unlike expedia and other competitors, Nicholas isn't just there to close a sale - he's with us every step of the way as our own personal concierge. There's no passing us off to someone else, he takes ownership and accountability for everything he manages. Thank you, Nicholas for making our travel plans a breeze!

Marlene Barron 2 years ago

Fantastic experience: Last year, we booked a family vacation for 6 people ( 3 generations) with Justin as our travel consultant. He was amazing and knew just what resort to recommend to make the holiday a success. We have just booked another vacation with him and have recommended him to several of our friends.

Danielle Barnes 2 years ago

Fantastic experience: Debbie was amazing, she made sure our trip was nothing short of easy and lots of fun. Thank you and can’t wait to book again! If you want a flawless trip talk to Debbie ⭐️

Al Holliday 2 years ago

Fantastic experience: This is a LONG over due review. My wife and I have been dealing with Patti Dougan for our last 5 trips and have 2 more trips set up ready to go. Patti is the best! We can text her any time and she gets back to us right away. Our next upcoming trip is an anniversary celebration for my parents. She has had numerous on hold calls with Air Transat where she has had to wait over 7 hours to talk with someone. To confirm changes with them, for us. I have referred her to a number of friends. If you're planning a trip ask for Patti, she will do the rest!

Chelsey Carrigan 2 years ago

Fantastic experience: I have booked a number of vacations with Justin and Chrissie and they are hands down the best! All of our trips have gone off with zero issues!! We are in the middle of booking another Disney trip with them as they love home as much as we do!!!! Do not hesitate to book your next adventure! You will not be disappointed!

Christine Van 2 years ago

Fantastic experience: I booked my vacation with Leona and she made everything go smooth and was there with all information needed. Haven't not travel since before covid feeling out of the loop. Leona just made everything a breeze. And it was new to me to do everything over the phone and email. Im feeling very confident leaving with my son on Saturday for a much needed vacation and celebrate his birthday. And since my son loves golfing and casinos Leona found us the perfect destination. Thank you Leona for always being available anytime and answering my questions.

Bridget Gingerich 2 years ago

Fantastic experience: I was reluctant to book my winter vacation on my own so a friend told me to go see Ashlie at Northstar.. she was wonderful!! It was a pleasure!! My holiday was all booked in about 20 mins or so!!! Will definitely go back!!

Corey Wyatt 2 years ago

Fantastic experience: Very helpful, patient, and professional team of travel experts. We loved working with them to book our upcoming trip this year. Thanks for everything

chris locke 2 years ago

Fantastic experience: Lucy has helped me with a cpl trips in the past cpl months and both went great ! Lucy is always available to answer my questions and alleviate my concerns. I will be using Northstar for all my traveling needs.

alison laurin 2 years ago

Fantastic experience: I booked my first ever cruise with Kristin from Northstar and she was wonderful. Helped us pick the best itinerary based on what we were looking for and off we went! There were so many changes to COVID protocols and she always had the most up to date info and answered questions promptly. She even checked in with us to make sure we were happy with our vacation. Will definitely book with her again (And again and again and again!!!)

Kristen Warden 2 years ago

Fantastic experience: 5* for all your travel needs! Patti has always been patient with helping book our trips! She is knowledgeable, helpful, and efficient when working with our family vacations or group vacations….highly recommend using Patti to book your next vacation.

Katherine P 2 years ago

Fantastic experience: Just got back from an absolutely wonderful, long over due family vacation in Mexico!! Thanks to Krista K. for helping us land in a location which met all of our family's wants and needs! Your guidance through departure city changes, coordination of transportation, both here and in our destination, and in overall availability made this entire adventure stress free from day one. So happy that planes are filling the skies once again, and look forward to working with you for multiple vacations to come! Hopefully sooner than later! ✈️

Ashley McNeill 2 years ago

Fantastic experience: We have booked 3 family vacations now through Patti and her attention to detail and the time and effort she has put in is outstanding. We constantly recommend to all of our family and friends to use Patti if they are looking to go on a vacation. Patti thinks of every little detail and will even contact the resort if you have any special requests. She even hand delivers the documents to your front door! It is such a relief knowing that our vacation has been well planned out with Patti and we know that if anything were to come up while we were away that we could contact Patti for any help or direction. We highly recommend Patti for your travel needs and will continue to book our vacations with her. Thank you so much Patti for your hard work and dedication!! The McNeill Family

Tracey Talmage 2 years ago

Fantastic experience: Great trip and peace of mind with the options given to us by our travel agent!! Thank you Patti Dougan for making it enjoyable, relaxing and answering all our questions

Carol Jackson 2 years ago

Fantastic experience: It was our first experience with someone other than flightcenter and we were very impressed. First of all, Petra's call back time from my message was amazing. She asked many questions and listened our needs and wants. She had a few great options which led me to find the perfect resort! Barcelo Maya Tropical. She planned and arranged it all with Transat and Airways transit. This was extra work accommodating my scooter and disability. We will be back the next time!

Christine Bergsma 3 years ago

Fantastic experience: Just came back from a trip to St. Lucia that was facilitated by Petra. Her attention to detail, incorporating all the things we wanted in an all-inclusive package as well as going the extra mile are just some of the amazing things that made our trip memorable. She is always there to answer questions and provide her expertise. We would definitely recommend her services and look forward to our next adventure!

Mike Lachapelle 3 years ago

Fantastic experience: Helen Lachapelle and Dennis Hiller are amazing to deal with.

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Malik Arslan 3 years ago

Fantastic experience: I like

Kitchener End of the Roll 3 years ago

Fantastic experience: Have known for years and have booked many trips. Great service every time

mikey li 3 years ago

Negative experience: Used this agency for a larger group booking. Completely useless and in fact made things more difficult when trying to make changes. Just try calling the agency and see if you can get through to a person since you wont be able to do anything without the agent doing it for you. Go through a carrier directly and save yourself hours of headaches. The company will not help you if you run into issues.

Northstar Travel & Associates

Hello,Please reach out to myself personally as we have no record of your name? As we have over 120 Travel Associates we would require the name please as who you booked your travel with.Northstar Travel takes pride in it's customer service and our experienced Travel Professionals and we always work together with our clients to resolve and pre or post departure issues . Rather then give us a 1 star we would have liked the chance to understand your needs and rectify them in a timely manner.Please personally reach out to myself [email protected] so I can be of assistance.

Roanna Wilson 3 years ago

Negative experience: Used this agency (Lori Hough) for a larger group booking for my destination wedding. Biggest Mistake. Go through a carrier directly and save yourself hours of headaches. No customer service skills, definitely not the guest experience I was looking for, rude, pushy attitude, endless errors, and obvious lack of experience with Sunwing vacation policies.

Northstar Travel & Associates

HelloI am sorry you did not have your expectations met with Northstar Travel and our agent. I take these matters very seriously and have reached out to the agent to get a better understanding of your Destination Wedding.As we work alongside many your companies , cruise lines and hotels we act on your behalf to ensure your plans go as smoothly as we can. We take any requests from our clients and send them to our travel partners and in most cases get answers in a timely manner.I understand your group had many requests that we submitted to Sunwing Vacations and waited longer then usual.Our agents are very experienced and trained and we are a top account with Sunwing Vacations however their response times have been very slow as is the case with all travel related companies since Covid.Please feel free to contact myself anytime if you have further concerns and I will do my best to address themThanks. Mike Snider Owner

Steve D 3 years ago

Negative experience: RUN don't walk away from this Travel agency run as far away as possible. Booked with this company( back in 2020) and bought the worry free cancelation insurance. My niece canceled her wedding. I have been trying to get or refund- credit back ever since. The owner( Mike) did give us back 200.00 e-transfer and said he would talk to Sunwing about the rest of the refund. Two trip later and still trying to get our refund.

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Northstar Travel & Associates

Hello,We are sorry you feel this way about Northstar Travel. After looking into your booking we see that on July 7th the bride of your group cancelled the booking not Covid related. It is true that we managed to get you your deposit back as you purchased Sunwing Insurance for this very reason.As explained insurance is never refundable as it is used from the moment of purchase.Northstar Travel is in no way responsible for your cancellation of your trip and we worked on the clients behalf to refund any monies owing. We are not the Merchant who charged your credit card it was the Tour Company .Today (less then a hour ago) we have listened to a threatening message from you telling us that you will be reporting Northstar Travel to Tico and taking us to Small claims court. As we can understand your frustration we feel your message is very inappropriate.Northstar Travel has been selling Travel locally for over 35 years and we pride ourselves on Customer Service along with a talented team of over 100 Travel Associates representing over 800 years of combined Travel expertise.Thankyou for your review (although we find it as more of an attack)

Norm Hussein 4 years ago

Fantastic experience: Ashlie is curious, very detailed about all needs. Looking after all my needs.

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Kathy Pettit 4 years ago

Fantastic experience: My husband and I have to highly recommend Ashlie White! We booked a vacation to Las Vegas prior to the world shutting down for Covid-19. We took her advice and purchased the Cancel For Any Reason insurance, which allowed us to get our money back...not just a credit. Yuo just NEVER know what could happen. During booking, Ashlie made some great recommendations, and really assisted us with coordinating the trip with another couple. She had great tips, and I felt like we were in good hands with her handling all of the details on our behalf. Once the world is able to pick itself up and dust itself off, we will definitely be booking another trip with her!! I feel so bad for the travel agencies right now, but once you have the travel bug...it is very hard to get rid of it! :) Thanks, Ashlie! We look forward to connecting again!

Craig Kieswetter 5 years ago

Fantastic experience: I highly recommend Patti Dougan. Very accommodating and informative!

Stefan and Wendy Schuster 5 years ago

Fantastic experience: Outstanding service and knowledgeable staff. Krista is deluxe!

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Jeremy Sirois 5 years ago

Fantastic experience: Well kept facilities. Professional and friendly service!

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greg swan 5 years ago

Fantastic experience: Krista is so awesome. Giving of her time and creative with so many great suggestions. I would recommend her for all your travel needs!!!

Kevin Dougan 5 years ago

Fantastic experience: Patti has been a fantastic resource for several vacations and is always willing to help with questions, investigate alternative options and resolve any issues that may pop up.

Jan Dahms 5 years ago

Fantastic experience: Patti Dougan has gone above and beyond, helping me plan a group vacation. I would recommend her for any and all travel plans

darlene strong 5 years ago

Fantastic experience: Patti Dougan is the most helpful travel agent and I highly recommend her for all travel needs. She goes above and beyond for all of her clients!! ✈️⛴ #1

brandon genter 5 years ago

Fantastic experience: I am an avid traveller and Ashlie White from North Star travel is very knowledgeable for any of your vacationing needs. She will go above and beyond to make sure your vacation is exactly what your looking for.

Angela Boak 5 years ago

Fantastic experience: I highly recommend Ashlie White for all your travel needs. She is super thorough and will answer any and all questions you have. When we booked our honeymoon with her she provided us information on each resort we were looking at, which made it super easy to compare and choose which one would fit with what we wanted. She really goes above and beyond to make sure you have a great vacation :)

Tracy Boutilier 5 years ago

Fantastic experience: Krystle Thompson is amazing. She helped us book Las Vegas twice and never a problem. I completely recommend her and this company for any travel needs.

Liz Hadland 5 years ago

Fantastic experience: We have booked several trips with Patti Dougan, a travel agent with Northstar Travel. Patti always goes above and beyond to make sure our adventures abroad are fantastic! Thanks Patti

J Mills 5 years ago

Fantastic experience: Krystle has been amazing to deal with, from booking our daughter's destination wedding to booking our own getaway! She responds promptly to all e-mails and follows up on any inquiries. Historically, we handled our own bookings but now that we have Krystle, we have peace of mind

gail ivall 5 years ago

Fantastic experience: Working with Krystle Thompson is a great pleasure, we have used her many times now, and everything goes without any problems. Krystle always asks when you return how was your vacation, did we have a great time? Sometimes we have large groups going and she manages all of us so things run smoothly.We will continue to use Krystle for a long time coming, Thank you for taking care of my family.

Maggie White 5 years ago

Fantastic experience: Great agency, our trip to Jamaica in October was amazing. Ashlie is the best, she is so awesome, booking us where she knows we will have a great time and superior service. She is so knowledgeable and professional. We recommend Northstar travel to all our friends. ❤

Edie Boyles 5 years ago

Fantastic experience: Krystal Thompson is the best travel agent I have ever booked through. She went above and beyond by getting us the best flights from Halifax to Mexico via Toronto and return. I certainly did not make it easy for her but she always handled herself professionally and I am sure with a smile on her face! We have even invited her to our home in Cape Breton!

Sarah Downs 5 years ago

Fantastic experience: Ashlie White is my only go to travel agent! With all of her years of experience, I know I am always going to get exactly what I am looking for. Ashlie always goes above and beyond making sure she find the best deals for my budget giving me options to choose from. Her customer service extends past the point of purchasing my trip and is available while I am on Vaca if the need arises. She is honestly simply the best!

Megan 5 years ago

Fantastic experience: Amazing service! I book all my travel exclusively through Ashlie White and she is by far the best travel agent I've ever had. I also love supporting a local company rather than booking online - the same prices with a much better experience and someone is there to help if something goes wrong! Highly recommend.

Kay Schieck 5 years ago

Fantastic experience: Chris Shoemaker’s the best of the best. She is so friendly and treats you like you are her only client. She will tell you if she thinks a resort or place isn’t for you and opens you up to more options. She looks after every little detail. Does everything but pack your bags and loves to hear about your trip. She goes out of her way to make sure your trip is exactly what you are looking for. I will not use anyone else and highly recommend her. She goes the extra mile to make sure you have a great trip. Her enthusiasm is contagious and is awesome in helping to plan large group trips.

PHYTOS DEMETRI 5 years ago

Fantastic experience: We have booked a few trips with North Star Travel now. We have always been pleased with the customer service. Always trying to get you the best deal without compromising what your looking for.

Sonia Tekko 5 years ago

Fantastic experience: I highly recommend Northstar travel and their travel agent Krystle Thompson! She is amazing. I have been on two vacation trips booked through krystle. I told her what we like and what our budget is, sure enough both trips were amazing. One was a cruise and one was an all inclusive resort. My husband and I were ecstatically happy with her recommendation. We are looking forward to our next cruise in January 2020 that is also booked with Northstar travel through Krystle.

boltguy79 5 years ago

Fantastic experience: I've been dealing with Jennifer George for my last 4 trips and have had the most amazing time. We give her an idea of what we want to spend and she sends lists and lists of resorts. In fact we just got back from Dreams Palm Beach in the DR that she recommended. Had an amazing time. I would call her for every trip for now on. If your going with a large group not to worry. Jenn managed to get 21 of us to Las Cabos without a glitch and got us all in the same building. The service is always well above what is expected.

lauren 5 years ago

Fantastic experience: Krystle Thompson booked our trip to Cuba and it was the best decision we ever made! It was our first time travelling alone and Krystle made sure we received a good deal, provided recommendations, and made us feel 100% comfortable with all of our travel decisions. She's very quick to respond to any questions or concerns with amazing service, 10/10 recommend :)

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