Valente Travel Inc

Negative experience: Agent was not too knowledgeable

Positive experience: Very friendly

Negative experience: We were trying to book a 70 person group wedding to DR. Initially we were dealing with a great agent but she went off on maternity leave. Our group was then handed over to another, this experience was not pleasant. We couldn't get call backs even after more than a week of reaching out and waiting, the agent seemed to get short with us or our guest when enquiring about putting down deposits. Truly made us feel like we were a burden and our wedding wasn't at all a priority. Went to another highly rated agency in the search and it's been exceptional service.

Fantastic experience: I've used Valente's twice for a trip to Malta. They did a good job at finding us the dates we wanted. The staff is friendly and very knowledgeable. There is a parking lot and even street parking right in front, but you have to pay a meter. I highly recommend this place for anyone wanting to plan a vacation or trip.

Fantastic experience: Melanie went above and beyond! Highly recommended

Positive experience: I have booked all my trips with Valente travel!Melanie is very courteous and knowledgeable …I would highly recommend booking all your travel needs with them!

Fantastic experience: Melanie recommended an excellent choice to visit in Mexico

Negative experience: Book a trip to Europe… uneducated and very poor customer service.! ..

Negative experience: They don’t deserve one star. They made a big mistake and by the end of the day they are saying sorry. Unreasonable employee and manager. I have all the evidence and emails that you have made a big mistake. I don’t recommend it

Fantastic experience: I have booked full-service trips to a number of resorts with Valente Travel. Very friendly, knowledgeable and helpful staff and their recommendations have always been spot on, whether it was Mexico, St. Lucia or the Dominican Republic. Highly recommended.

Fantastic experience: Great service. Melanie was amazing and able to help answer all my questions and book exactly what I was looking for very quickly. I would highly recommend this place

Fantastic experience: We did a Viking cruise and Loretta did a wonderful job in all aspects of the trip , highly recommend.

Fantastic experience: Great help. Ask for Melanie. For all of your travel needs.

Fantastic experience: Melissa! Best customer service in the biz!!!

Fantastic experience: Very cordial. Great service. We will be smooth sailing in February.

Fantastic experience: Fantastic place!

Fantastic experience: Melanie did a great job helping us plan our trip to Italy....She was always available to address any of our concerns. She is very friendly knowledgable and professional.

Fantastic experience: Ask for Jacqueline she's great responded to any questions we had very quickly so glad we had her for our trip to Jamaica would absolutely repeat without a doubt!!!!

Fantastic experience: Hi Julie Bernie and I wanted to send you a heartfelt thank you for organizing a trip of a lifetime for us to Cook Islands, New Zealand and Fiji! From the cancelation of the original trip due to COVID, fighting for a refund for us during this time, and keeping us informed of the goings on with New Zealand opening up post COVID. You really went above and beyond to get this trip pulled together for us. We had such a wonderful time that created memories of a lifetime and strengthened our relationship as a couple too! The resort in Aitutaki Cook Islands was such and amazing start to our trip – we will have memories etched in our minds of the unbelievable turquoise blue ocean water our villa looked out on and the privacy and isolated feel of the private island. We moved on to start our journey through New Zealand, where highlights included the last minute visit you arranged from Auckland to Weheke island, which was such a great way to spend the first day of summer. Whitianga was super cool and scenic and thank you for getting us through the troubles with the glow worms tour – which was a very cool experience! You reassured us that we would not have trouble driving on the other side of the road when some of touring was required to be completed that way due to companies out of business from COVID, we actually did find it as easy to adjust to as you told us it would be and had no reason to be so nervous about it. The quaint area of Martinborough was so nice and we really enjoyed the personal service from the boutique hotel, where the bar tender even kept the bar open several hours late for us to enjoy ourselves. Glad we added the stop in Wellington – that was fun. In the South island we enjoyed the scenic isolated nature of the area – we asked for mountains and you sure delivered. A highlight was our treck through the Abel Tasman (even though I hurt my foot I still consider it a highlight!). The advice you provided in dealing with my injury on the trip saved the trip for us and we were able to get treatment and continue on only missing one tour! The George hotel in Christchurch made me feel like I was staying at the Ritz! Bernie was able to golf twice at some very amazing and scenic golf courses – and I was able to caddy for him. We went out with a big bang in Tokoriki Fiji! What an amazing resort that I give 10 stars. We felt like we were celebrities there – everyone knew our names from day one right down the landscapers! Truly a high end resort which we would recommend to anyone looking for some private isolated time at a luxury resort. So happy you arranged for us to be upgraded here to the private villa! It was so cool we didn’t even know we had neighbours it was that private and we had our own infinity pool and private beach area just for us. The pool was a life saver given that I couldn’t get into the ocean due to my foot injury. We couldn’t be any happier with the trip and have had a dream come true for us! As you know Valente Travel and you have been our agent for several years, but never for a trip this big! It is our pleasure to give Valente and 10 star rating and will continue recommend you and Valente to anyone we come in contact with and tell everyone about our amazing experience you arranged! Thank you for your highest level of personalized service with our travel needs. We can’t wait to book our next adventure with you! Oh wait – we just booked Greece with you – so I guess the one after that, and the one after that …. Thanks Again Yvette & Bernie

Negative experience: Our experience with Valente has been absolutely terrible. We first requested contact over a month ago and were never contacted. We then followed up by phone a week later and reached someone who was supposed to call us back after they wrapped up with an in branch client - they didnt. Another week went by and we had to follow up again. We got to speak with someone this time who assured us they would work on our request "first thing in the morning" and call us back. Again, they didnt. After a few more days of waiting, we followed up yet again and were told we would hear back Monday March 5th. It is now March 16th and we have yet to receive that call. These are facts, draw what conclusions you may from our experience and navigate your choice of travel agency accordingly. A month should not go by without getting any assitance. I would be embarassed to own this business, and hear about the lack of professionalism, or even common courtesy, clients have to experience here. Do Better.

Fantastic experience: Great agency! I love our travel agent, Jackie at Valente Travel!!She just booked a 20 day Caribbean cruise on Princess Enchanted for November!!! Also with Jackie, booked a 7 day cruise this coming February 2023. My Mom and sister will be joining us for their first cruise ever. We also booked a Mediterranean cruise this spring on the Wonder of the Sea, followed by 7 day stay in Barcelona. Everything was perfect. They were there 24/7 for us!

Fantastic experience: Great customer service

Fantastic experience: The agent was very helpful.

Fantastic experience: We are excited to have a vacation fund set up with Valente so that people who want to give us gifts for our 25th anniversary, or our birthdays can help to pay for our next vacation. The memories will last a lifetime.

Fantastic experience: Great place to book your travel needs. Our travel agent Jacqueline was super awesome and helpful. She answered all of our questions, planned everything and explained it all down to the last detail. We’re excited about our Dominican Republic trip and we’ll definitely be back to see her again for our next vacation!

Fantastic experience: We went through this travel agency for our destination wedding. Our travel agent, Josephine DiMario, was nothing short of wonderful. She was helpful in all areas including things that were out of her job description. Unfortunately, our trip was cancelled due to COVID, but that didn't stop Josephine from still delivering on excellent service. She was with us every step of the way and we eve recouped more than I expected to. Thank you Valente, but especially thank you Miss Josephine for all your help <3

Fantastic experience: Great travel agency. Our agent Julie F is amazing she has never led us astray. If you need solid and accurate travel advice see Julie or any of the wonderful agents at Valente.

Fantastic experience: Great peaple

Fantastic experience: I got a very good service..the stuff are helpful and nice..thank you

Fantastic experience: Merits has been a godsend planning our annual trips.

Fantastic experience: Great service. Where too next?

Negative experience: Our travel agent sucked and there was a large gang. No follow up. Disappointed.

Negative experience: The service my husband and I received was very poor. After an unforeseen situation arose with our travel plans my husband emailed the travel agent to see what could be done so we wouldn't lose the entire value of our trip. She was less than helpful. I then personally called and spoke with her. She was rude, very short with me and not at all empathetic. It was very evident that she was more concerned with making a sale than gaining a customer. I even emailed her my concerns and she didn't even have the courtesy to email me back saying "I'm sorry you felt this way, thank you for your feedback, etc." My husband and I travel often and we will never again book with Valente Travel.

Positive experience: Used this place when I decided to go to Mexico with my wife for our honey mood. They did what they do I guess and got us what we we're looking but in a way I felt like they were pushing us towards a specific place as if they had a lot of space left and wanted the extra commission. Could be that and couldn't be I'm not sure that was the first time I went there and the first time I went to Mexico. We stayed at Grand sunset princess in riviera Maja and it was a great 1 week get away.

Positive experience: Very friendly

Negative experience: Terrible customer service. We had to rebook our trip due to the recent hurricane in the carribean (bahamas). Sandals was offering to book at any resort within 1 year yet our travel agent told us we could only rebook at Jamaica or Grenada resorts. Not sure why we were being offered less than what the resort we booked with was offering? care to explain valente? profit margins hmmm?...When we finally pushed for St Lucia we were given alot of pushback but finally got what we wanted...kinda...Upon travelling to toronto we had our passports stolen or lost which unfortunately is not covered by travel insurance...kinda odd seeing as how this probably happens to people. Well when we called the travel agent we were pressured and told we had to get rush passports and fly out the same week minus a couple days and no money back or we could rebook our 7 day vacation but only for 3 days. It took multiple conversations and metioning a lawsuit in order to get our 7 day vacation back and booked where we initially wanted in the bahamas. Each encounter with the travel agent was poor and we were not greeted or wished to have a good vacation. I do not expect to be pampered by the travel agent however a pleasant hello and goodby are normal for most human encounters. The travel agent seemed discusted by us and clearly did not care for our situation. I fully recommend book on your own or at least never think of booking with Valente. Upon discussion with other collegues I was told valente has a history of unpleasantries. Thankfully we were able to take our anniversary vacation but only after many unpleasant discussions and close to coming to arguments. Valente will gladly take your money but dont expect any service. Valente will also threaten to delete reviews like this and if they chose to that is their own doing as they are not transparent and quite opaque. Travel agents are in the service industry but valente is only in the money making industry. The receptionist was rude when I initially picked up my airline tickets and had to convince them that yes I was a paid customer and yes I had tickets to pick up. Unfortunately I have more decency then to mention names however the manager of the establishment needs to realize that he could be running a much more profitable business if he would change up some of the senior agents there, more specifically just one. Having worked in service all of our lives and managing service businesses my wife and I do not believe this agent is worthy to hold the title. As this is only the first review, I will also be submitting formal complaints to Sandals about how this agent was devious and attempted to push us to take less then our 7 day vacation and initially did not honour the same deal Sandals had offered when the hurricane hit. Thankfully my wife and I have a backbone and refuse to be pushed around by a less than half rate travel agent. Spend your money wisely folks because the experience we had was extremely stressful and completely lacking in service. You should not have to chase your travel agent around to get simple answers and solutions to common world problems. Thanks for nothing, we will not be back. Return business is an asset in the service industry and it is shame we could not develop a lasting relationship with a trusting company who legitimately want to do good business practices. Management of Valente please take note before you ask google to delete this review, Ill check back next month and repost if deleted.

Negative experience: Their description of your vacation is nothing like when you get there. I was sold a package that was 3 times more expensive than going to any other resort out there. Better off using trip advisor and finding things on your own.