Marlin Travel Kingston

Negative experience: Not pleased with the service - first time travelling anywhere and I expected more from a Travel Agent to be honest. All she did was book our trip, which I could have done myself on the Cruise website. Did not help us with finding hotels, or explain anything. Will never use this company again….

Fantastic experience: Got my family trip to Punta Cana for lower than online prices...amazing recommendations. Repeating this year.

Negative experience: The woman who answered the phone was extremely rude! I do not recommend this travel agency.

Negative experience: Negative reception from the moment I walked in the door. Not sure what about my appearance made me look like I had no business being there, but Leanne (I think that was her name I had to ask it, was not volunteered) certainly made it feel that way the entire time. I tried to explain that we were first time international travelers and I had come looking for help with excursions and hotels. The agent spent the short interaction only voicing the negatives of whatever options were on her screen. When I tried to ask what they were she simple responded with "I'll email them to you" She did not even name a resort or anything about them other than "They are only 4 stars", "Food would be better and a 5 star", "Costa Rica is not known for beaches" "All the excursions will be 3hours away, so if you don't mind spending 6 hours in a car that's fine.", spent a bit of time pitching Mexico but as it was not our first choice I pushed to find out more about Costa Rica, which was poorly received. So much for expecting a "Let's find something that works for you" type of situation. I'm really disheartened, not a good start to a first family adventure

Negative experience: No, I do not recommend Tracy Sparks, from Marlin Travel.  and I do not recommend Marlin Travel agency, bad service, bad attitude, negligent and mediocre service from Tracy.  No, I do not recommend it, it is not professional, it is not proactive. I recommend doing it yourself through Expedia and you will avoid that aggravation. I never go back there, never ever again. Lots of add on charges to write up tickets only told to you ask you are leaving the office.

Negative experience: Very disappointed with the service received by Leanne. Very friendly person at the beginnin, but once they received the paiment she is not of any help and very rude. We were misinformed all the way and end up loosing a lot of money with them. Never again with Marlin Travel

Fantastic experience: Always a pleasure dealing with Marlin Travel.

Fantastic experience: Extremely helpful, very friendly and knowledgeable.. great experience.. special thanks to Beverly Ecke, great agent..thanks again

Fantastic experience: Pam was amazing to work with!! Totally recommend.

Positive experience: Very helpful, Pam and Beverly were very helpful in making my travel arrangements. I trust that they will provide me with the best Travel service.

Fantastic experience: Joella is the best. Hands down. I feel like my trips start when I go in to book. The perfect person to help you on your journey

Fantastic experience: Very helpful staff, shout-out to Beverly for helping our friends and I book our trip and discuss all the extra options and upgrades. I’m the type that usually books online but this was a great stress free experience that made it worth it especially for a group trip to have everyone on the same flight and resort booking. Definitely recommend!

Negative experience: Absolutely awful customer service. Staff are disorganized, rude and not helpful whatsoever. Highly recommend avoiding using this travel agency at all costs.

Negative experience: Our experience with this travel agency was nothing short of deplorable. It is for that very reason, I’ve decided a review was the right step to take as I would hate to see anyone go through what my wife and I had to endure at the hands of this inept travel agency. Earlier this year, my wife and I, along with several of our friends booked a group vacation to Mexico, we were set to depart in February and cancelled more than one month to departure due to COVID-19 and new restrictions announced by the federal government. In reviewing the paperwork sent to us by Tracy Sparks, our travel agent and through email correspondence we believed we were entitled to a full refund as long as we had given at least a months notice, it was only when we tried to cancel Tracy told us to “read the fine print” which was shockingly never sent to me. Tracy never sent along our complete travel documents. And we had been reassured multiple times, if we just cancelled before the allotted timeframe we would be entitled to a refund. The company even decided to implement a cancelation fee of $100 that was not on correspondence prior to us booking. Things dissolved quickly between us and Tracy so I had no choice but to speak with the owner Leanne Brikas-Mckercher. Leanne was equally unhelpful but decidedly more aggressive and unpleasant. She became irate with me and refused to speak with me once she found out I had spoken to TICO (Travel Industry Council of Ontario) to help determine what outer rights we’re and legalities surrounding documentation, Leanne told me to “file a complaint with them” and promptly hung up on me, unwilling to discuss a refund. Funny thing is at that time I told TICO I wanted information, they suggested working it out with the two parties prior to the complaint process, nonetheless a complaint has now been filed. I was left with only one option calling MasterCard and requesting a investigations from them. MasterCard ruled in my favour after reviewing all of the documentation and after speaking to Marlin, and my wife and I were given a full refund. All this could have been avoided by paperwork being provided as it should have been and a significantly improved attitude from Marlin. Be beyond cautious with this location, especially before you hand over any amount of money.

Negative experience: Our experience with this travel agency was extremely disappointing. We asked for a specific excursion to be booked, when we arrived we are booked something entirely different and were charged in full for the mistake. Our travel agent refused to acknowledged any error or show any remorse. We were denied any refund. We will never use Marlin Travel or any other subsidiary owned by Transat Holidays due to their complete lack of accountability.

Negative experience: MARLIN TRAVEL BEWARE!! Never again!!! Myself and 10 of my family members decided to take our kids on a family vacation that we were extremely excited about. On April 14,2022 we decided to go though an agent to make things easier and less stressful. BOY did we pick the wrong one. It has been nothing but nightmares, headaches and much added stress. Our first agent was extremely helpful, AT FIRST. As soon as we got the trip booked, she was hard to get ahold of. Because once reviewing the itinerary we noticed that she booked us in at the WRONG resort and even put a wrong last name to one of the children. Once we informed her of the mistakes she said she would change it. She did, then booked us in at the resort we wanted but put us in small rooms that our families wouldn’t even fit in. This agent also charged us ANOTHER deposit (including cancellation fees) on our credit cards. We chose to immediately stop dealing with this one particular agent and talked to the manager. On May 11, 2022 we called the manager, who promised to help us out and agreed that we should get our deposits back. It’s May 26, 2022 and we still do not have our deposits. They claim that #AirCanadaVacations are hard to get ahold of. Our credit cards are OVERDUE now and we’ve had to pay interest on this money and now they aren’t replying to emails as promptly as they used to. Please Note: We have been in touch with Air Canada (unsure why it’s so hard for Marlin Travel) and they informed us that because it’s a third party booking, that it’s their responsibility to contact them to sort it out. It is completely out of our hands and it feels like everyone is just playing the blame game! UPDATE: 3 MONTH LATER Marlin Travel stopped replying all together We ended up calling the credit card company, where we filed a dispute and now they are doing an investigation on the money (as we did not agree to the withdrawal). MasterCard gave us the money we were owed and now it’s their turn to fight with Marlin/Air Canada.

Fantastic experience: Pam is amazing when I needed my travel plans to be cost efficient. She worked her magic. 100% amazing thank you

Fantastic experience: Pam is AWESOME!

Positive experience: Great as always

Fantastic experience: Pam is amazing. I live in Toronto and have been dealing with her for years!

Fantastic experience: Excellent travel information and always very good fast service! Thank- you Pam!

Fantastic experience: Pam is amazing when I needed my travel plans to be cost efficient. She worked her magic. 100% amazing thank you

Fantastic experience: Go see Pam, she'll help you out!

Fantastic experience: I am a travel consultant for Marlin Travel. Love the people and friends I work with.

Positive experience: They gave us lots of idea's of were to go for for our best dollar. Very helpful.

Fantastic experience: My husband and I have booked several trips through Cathy Spanton of Marlin Travel, Gardiners Road, and have been extremely pleased. Cathy has a great deal of experience, is well informed, and up-to-date with travel destinations. She takes the time to understand what you want, and does the research to ensure it all falls together. I highly recommend Cathy as your travel consultant.

Fantastic experience: Very pleased with the service we receive from Cathy Spanton and Jo-Ella Pushcar. Wonderful ladies who will ensure you have the trip of your dreams