
Centrum Travel

Information about Centrum Travel
Opening hours
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
Full Service Travel Agency.
Centrum Travel: Reviews
Fantastic experience: I just wanted to highlight the great service we received from Krysten for booking flights and accommodations. She is always pleasant and helpful. Thanks
Hi Kim,Thank you so much for your kind review. It is nice to hear that you value one of our staff members as much as we do.
Fantastic experience: They really attend to your needs quickly.
Thank you so much for your kind review! We're glad to hear that you felt your needs were addressed quickly. We appreciate your support and look forward to serving you again!
Fantastic experience: The process was incredibly easy, stress-free, and very organized. I had the pleasure of working with Alistair, and I will continue to work with Alistair going forward for my travel needs.
Thank you so much for your wonderful review! I’m thrilled to hear that you found the process easy, stress-free, and well-organized. It’s fantastic to know that Alistair provided such a positive experience for you. We look forward to continuing to assist with all your travel needs in the future. Safe travels!
Fantastic experience: Our trip through Ireland and Scotland went very well both 5 day tours with our two drivers were great,
Thank you for your feedback! We're delighted to hear that your trips through Ireland and Scotland went well and that you enjoyed your tours with the drivers. We hope to assist you with more great travel experiences in the future!
Fantastic experience: Brooke P made our experience booking our Mexico vacation phenomenal, she made sure to find good accommodating flights and a beautiful resort for us to spend the week at, couldn’t have asked for a better experience she gave great advice and made the booking super smooth and easy for us, we will definitely be going through her as our travel agent any trips moving forward!
Thank you so much for your kind words about Brooke P! We're thrilled to hear that she provided such a phenomenal experience for your Mexico vacation booking. Ensuring our clients have smooth and enjoyable trips is always our top priority, and Brooke's dedication to finding accommodating flights and a beautiful resort truly shines through in your feedback.We greatly appreciate your trust in us and look forward to assisting you with all your future travel plans. Please don't hesitate to reach out if there's anything else we can do for you.
Fantastic experience: Krysten was very patient helping me organize my European adventure. She kept in touch with me while I was travelling, which was reassuring and greatly appreciated. My trip was fantastic and I highly recommend use of this travel agency for travelling expertise and peace of mind
Thank you so much for your kind words about Krysten! We're thrilled to hear that she provided such excellent service in organizing your European adventure. Keeping in touch with you while you were traveling demonstrates her dedication to ensuring a smooth and reassuring experience.We're delighted that your trip was fantastic, and we greatly appreciate your recommendation of our travel agency for expertise and peace of mind. Please don't hesitate to reach out for any future travel plans – we'd be honored to assist you again!
Fantastic experience: Thanks to John at Centrum Travel I had a great trip to the Netherlands in April. John gave me excellent travel advice. He found a KLM flight including a KLM bus that was far cheaper and far easier than what I had originally planned. He reserved a rental car for me at a very reasonable price. I also purchased good travel insurance for the trip. A couple of times before my trip I called John regarding some travel details. He returned my call very quickly and gave me excellent advice. Centrum Travel took the worry out of my travel plans. I highly recommend this travel agency and I will use them again for my future trips.
Fantastic experience: Krysten at Centrum Travel was amazing. She helped my mom book a trip to Guatemala that required special care because mom is slightly disabled. Krysten arranged for wheelchair service, she helped pick aisle seats, she found great prices, and was available for any questions. Overall Krysten wanted to do a great job for us, and to make sure everything went smoothly. We will definitely go back to her again for Mom's next trip.
Hi John,Thank you so much for your glowing review! We're thrilled to hear that Krysten made such a positive impression. We're lucky to have her on our team, and we'll be sure to pass along your kind words.We strive to provide exceptional service to all our customers, and it's feedback like yours that motivates us to keep raising the bar. Thank you again,Carolyn Pernari
Fantastic experience: I had the pleasure of dealing with Krysten Else at Centrum Travel recently. She booked our wonderful trip to Barcelona. Krysten was prompt, professional and courteous before during and after our trip. Our return flight back to Ottawa through Montreal was cancelled due to weather and she had already rebooked us for next available flight before we landed. We decided we would prefer the train to Ottawa which was departing shortly and Carolyn Simpson. President of Centrum Travel quickly booked train tickets back to Ottawa as we walked through the Montreal Airport. Upon our return Krysten emailed me that she had requested Air Canada to provide a partial refund for the cancelled flight! Krysten was fantastic! I have dealt with Centrum Travel numerous times and the whole team has always delivered. Anjana Mhatre
Hi Anjana,That's fantastic news! I'm thrilled to hear that Krysten went above and beyond for you. Her dedication and commitment to providing exceptional service truly does shine through. I'll make sure to pass on your praise to Krysten and the rest of the team. It's efforts like these that make our service stand out. Thank you for recognizing her incredibly hard work!Carolyn Pernari
Fantastic experience: A special shout out to Krysten Else at Centrum who booked our flights for a recent trip to Costa Rica. She quickly found us some great flights and the next thing we knew everything was booked and sorted within the day. This was "above and beyond" service during and after booking that made our entire travel experience pleasant and very easy. She even checked us in for our return flights and sent some helpful tips for the return trip. We feel very lucky to find such a talented pro to work with and would 100% recommend!
Thank you very much for your amazing review about one of our valuedstaff members. Here at Centrum Travel we strive to do our best at all times. Thank you again for taking the time recognize Krysten's hard work.
Fantastic experience: I just traveled to Europe with the guidance and expertise of Krysten. Leading up to the trip, she was always available to answer my questions and to give good advice about companies. She checked me in early for my flights and followed up to make sure everything was going smoothly. I would highly recommend Krysten when booking a trip. Thank you! Shelley
Hi Shelley,Welcome home and thank you for your kind words! I am so happy you were able to experience Krysten's dedication to her clients. We greatly value the feedback and hope to work with you again in the future.Thanks again,CarolynPresident
Fantastic experience: Booked multiple trips with Sherri and have been very happy with the results
Hi Geoff,Repeat clients like yourself are the most rewarding part of our job - thank you for your continued support!Until next time,Carolyn PernariPresident
Fantastic experience: My deepest gratitude and applause go to Sherri Hickey from Centrum Travel for her unmatched expertise in enhancing every aspect of our travel experience, from flights and hotels to car rentals and beyond. Sherri expertly navigated our complex and specific requests with professionalism, ensuring that no detail was overlooked while also uncovering opportunities for cost savings and streamlined travel arrangements. Our satisfaction with both this and previous trips she's organized is through the roof! Sherri has a profound understanding that the essence of successful travel transcends the journey itself; it's about crafting unforgettable memories for our family. We're immensely thankful for Sherri's dedication to excellence and her relentless pursuit of solutions that not only meet but surpass our expectations. Without any hesitation, our family—spanning three generations—wholeheartedly recommends Sherri and Centrum Travel for anyone looking to create memorable travel experiences.
Hi Mike,Thank you for taking the time to share your experience. Sherri's attention to detail and dedication is an integral part of our team and I am so happy to hear that your expectations were surpassed. We truly appreciate your feedback and look forward to helping your family create more memories in the future!Have a wnderful trip!Carolyn PernariPresident
Fantastic experience: We've used this company a few times and their assistance has been substantial, especially when returning from a southern destination with home experiencing freezing rain! Highly recommended! Even for 'easy' trips.
Negative experience: EDIT: Nov 25/23 - I am just seeing the owner's response and very surprised that she would provide private details regarding my travel and why i was unable to continue my tour. Unprofessional way to state their position regarding my review and I believe against privacy laws. When booking my trip the agent would just forward me things she received that required info. Didn’t say please provide info or direct me in anyway. I had requested to be contacted by phone when things were required on several occasions but this was never done & my requests were ignored; but not a big deal. While on the trip, I was unable to continue my tour. The rep was not helpful in anyway and sounded annoyed each time called. I was able to get some help from her manager but was informed that they were still waiting for me to confirm what I wanted to do….advised him the info was emailed to the rep & I had reiterated when I spoke to her next. Hoping they record their calls so that they can listen then improve on how they treat people who need help while away.
Thank you for your feedback. I am sorry our communication was not to your satisfaction - we have discussed this situation within our office and are working on how we can improve experiences like yours.Our records show that while falling ill on your tour, you were contemplating returning home early. Because we are at the mercy of the tour operators in these scenarios, we reached out to Cosmos, as well as Manulife insurance to see if anything could be done on your behalf. I can see that our agent was in constant contact with you over the weekend and into the week, to keep you updated on your options. She contacted the tour operator and insurance company on your behalf, both of which advised our agent that you needed to reach out to them directly for assistance. Because an early departure from the tour does have costs associated with it are out of our control, we do require authorization in writing from our clients that they are okay with the additional costs, with is why these details are emailed. Our efforts continued while trying to get a quote to change your flights, should you choose to return home early. When it was decided that you would remain on tour, our agent assisted in adding a night to your hotel stay, which I trust was to your satisfaction, as Cosmos could not assist in this matter.Before your return home, our Vacation Supervisor contacted you to let you know that we had started an insurance claim on your behalf. We also reached out to check on your return travel prior to your review. Please know we are here to assist in any way we can and have continued to offer our assistance. When things don't go as planned, we do everything in our power to help our clients in time of need.We’ve sent you an email and if you’d like to chat further, we do hope you will give us an update and allow us to turn your experience around. We truly hope you enjoyed your trip, despite the complications that arose. I look forward to hearing from you,Carolyn Pernari,President
Fantastic experience: Sherri and team went way beyond our expectations for helping us out finding a vacation package. It was the way service should be to find a vacation within our budget. Thanks a lot Sherri
Thank you so much for your feedback. I will let Sherri know of her excellent service you received.
Fantastic experience: As a non-frequent traveller, I found Sherri to be very helpful with booking our family vacation. She was patient with, and always replied promptly to, all of my questions. I feel that she understood our needs and found exactly what we were looking for, with the best price, date and options to fit our budget.
Thank you very much for your wonderful review.We are so happy to hear that we exceded your expectations.At Centrum Travel we strive to do our very best with each and everyone of our clients.
Negative experience: I walked into Centrum Travel a few months ago looking for help to plan a vacation. The staff continued their conversation when I entered. When I said hello, they turned and stared at me. It was not a welcoming environment or experience. For any future travel needs, I would go somewhere else or plan myself.
Hi Kristi,I apologize on behalf of everyone here at Centrum Travel. I appreciate you sharing your experience. We take great pride in the service we offer our clients and can assure you this was an uncommon instance. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way we serve every client. We would love it if you would give us another chance in the future.Carolyn PernariOwner - Centrum Travel
Negative experience: Incredible poor customer service. Treated like a nuisance by the office manager, could not be bothered. Find another travel agent.
Hi G B,Thank you for taking the time to bring this to my attention. We set a high standard for ourselves, and I'm so sorry to hear this was not met in your interaction with us.Your feedback helps us improve and we'll strive to do better. We hope to be able to earn your business and make your experience a positive one.Please feel free to reach out to me directly with any further comments, concerns, or suggestions you wish to share. Carolyn PernariOwner, Centrum Travel
Fantastic experience: Informative staff
Fantastic experience: Great place to start planning your vacation, staff is knowledgeable, friendly and totally amazing. Always willing to go the extra mile for you
Fantastic experience: The service was great! Very helpful too.
Fantastic experience: Incredible customer service and staff. They were a great help throughball stages of dealing with them. Would definitely book with them again. Really, truly, excellent!
Fantastic experience: Very nice people
Fantastic experience: Laura Graham is great!
Positive experience: Wow
Positive experience: When it's time to travel
Fantastic experience: Sherri has been amazing. I was trying to plan our whole Europe trip on my own and didn't know where to start. We wrote down a rough idea of our itinerary and made an appointment. Right away she made suggestions as to what order we should do things in and asked us what we would like to see and do to ensure we were getting the most out of our trip. She emailed us a couple days later with all of the hotels, flights and pricing for each. She even gave us higher and lower end options for each destination as she knew we were on a budget. The pricing was great and actually a bit less then when I was trying to do it on my own! It took the stress away from me so now we can just be excited about our upcoming trip! Thank you Sherri, we will recommend you to anyone who is planning a major trip!
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