Algonquin Travel & Cruise Center TravelPlus

Negative experience: 10 - 12 years ago I used Algonquin travel for a trip to Panama & the following year to St. Lucia. Both were well done & professional. I would commend the agent but have forgotten their name. As a result, this year 2024, when my family required a flight to Singapore in late March & an inclusive vacay to Dominican Republic in early April we visited this travel agency again. Although the agent was extremely rude, condescending, abrupt, impatient & made many errors, we did finalize tickets because our time was limited. We have a very ill family member that needed our attention more than finding a professional agent. We will not use Algonquin travel again.

Fantastic experience: Had Jodi book a trip for us in punta cana, gave her minimal info and very little before the preferred departure date, but she was able to make it an experience my friend and I will never forget. If you are in your early 20’s and looking to travel. This is the place for you .

Fantastic experience: Tanya was great! She made it a seamless trip and will recommend booking with her. Excellent trip to Jamaica over the Christmas holidays.

Fantastic experience: We used the services of Algonquin Travel, and we are very pleased. Claude was very helpful and professional. He provided us with all the information we needed and was always available. I recommend their services.

Fantastic experience: Very friendly and very knowledgeable. Painless experience to book and patient.

Negative experience: I have used this agency twice. Elaine sounded very abrupt and short tempered when trying to get information. I went to the washroom at the airport to wash my hands and people were using the toilet and when she heard a toilet flushing she accused me of using the toilet while on phone with her. She did not ask me if I was using the washroom before making the accusations. The second time I used it was during COVID-19 in 2022, she was all tense and anxious when giving information required for travel. I wanted to buy a ticket for the end of this month and she sounded very angry on the phone complaining of paper work and refused to find a flight that would accept 2 checked in baggage. When I told her I have never paid for 2 pieces of luggage while traveling she raised her voice at me. I went online and searched for air tickets and got a $400 less than hers with 2 pieces checked, a carry on and personal luggage free. Not sure if this is the right job for her.

Fantastic experience: Working with Monica, options presented by me were quickly examined by her which enabled me to make a confident final decision with no doubt or hesitation.

Fantastic experience: Monica, who helped me, was excellent. She went beyond the call of duty to help make our travel plans work smoothly. A gem of a person!

Fantastic experience: By far the best travel agency in have ever done business with. Elaine has helped us for many complicated bookings and is just the absolute best, exceptional service every time!

Fantastic experience: We booked several trips through Algonquin Travel. We dealt with Elaine Simpson each time. Due to COVID, our trips were rescheduled and then cancelled completely due to health reasons. She handled our requests efficiently and professionally. A lot of effort went into the complicated scenarios she had to deal with at the same time that she was juggling numerous other travelers and their trip requirements. We can’t thank her enough for her diligence and understanding. Algonquin Travel is lucky to have her on their team. Thanks so much Elaine. You’re a gem.

Fantastic experience: Our family has benefitted from Ana and her team's expertise for business and leisure travel for well over two decades. Their professionalism, knowledge and dedication to ensuring that clients have great travel experiences is evident in everything they do. Since covid hit, they have consistently demonstrated their value-added throughout the disruptions. Highly recommend.

Fantastic experience: We stumbled across Algonquin Travel and went to a Scenic Tour open house about 3 years ago. Elaine is our agent. She is amazing. Elaine is very thorough with giving us all the information required for an amazing trip. Finding best routes and fit for our needs. I would recommend anyone needing an agent, she is your gal!!!!

Negative experience: horrible service, I wanted to book something next week and the person said - there is too much paper work to do to book something, yet I just spoke to other agencies and they were willing to bend over backwards... so odd, is this company getting too many freebees from taxpayers handouts or what? anyhow, book your stuff on the web easier!!!! try to avoid going through toronto though, PCR tests are useless as it takes 48 hours to get results - damn turdo, who voted that clown in again. In other countries you can get a PCR test result in around 4hrs. In the USA they only require antigen tests which makes sense as its 15 minutes for results. Big make work project all this is with massive handouts (debt). Anyhow, go on the web there are places that are open for business without all the hype/fear/hysteria/paranoia and no guilt/power trips... canada is a joke of debt. Looking to move now, joke of a country this is. Expensive and in debt. Go travel the world...

Fantastic experience: Tanya is the best

Fantastic experience: Friendly, knowledgeable, helpful

Positive experience: Met with Elaine. A wonderful experience.

Fantastic experience: Jason was awesome got me a cheap flight to. Vietnam within 24hrs . Great job

Fantastic experience: I have booked several trips with this company in the last 15 years and they have always been wonderful. Monica is very knowledgeable

Fantastic experience: Ana and Elaine are so helpful, my friends and family all agree.

Fantastic experience: I loved the family trip planned by the Algoqnuin team for a cruise leaving Cuba over New Years. it was so economical, and easy...I cannot wait to plan another trip with them.

Fantastic experience: What a great experience! The staff are highly knowledgeable, professional and warm. I have been their services for years and would never go anywhere else (including the internet)

Fantastic experience: Over the years I have travelled numerous times for business and leisure. The service has always been exceptional and in every case I was treated like I was the only client they had to serve. The individual attention I received and the attention to detail is why I keep going back to them. on one occasion while on business my flight home was changed by the airline which was a problem because the new date would be passed the expiry date on my Travel Visa. I called Algonquin and the problem was dealt with without hesitation by the agent and I was on the other side of the world! If only all service companies were like this... travel on!

Fantastic experience: Really friendly and helpful staff. Shout out for Claire Paquette for the best deal that we got!

Fantastic experience: Wonderful service! Staff is patient, knowledgable and friendly. A great travel office if you want a stress-free travel planning experience. In addition to my own experience, my in-laws book at least two elaborate vacations per year with this office, with great results every time.

Fantastic experience: Amazing service. Knowledgeable and friendly representatives helped me and my family plan our trip to DR. Price was much better than any internet travel site. They had great suggestions about the property, flight times, services offered by the airline and resort. All things I would not have learned booking online. Excellent experience & Highly recommend!!

Negative experience: I called to get some information for air ticket and answer I got was, you have to come to Office to gain information, I wonder what era they are living in? Who has time to go to office and wait for agent to get free and then get some information? The lady on the phone was extremely rude when I asked her for information, it was like I asked her for some unusual request. Would not recommend this agency to anyone!