Voyages CAA-Québec
Information about Voyages CAA-Québec
Opening hours
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
The CAA-Quebec Travel Centre in Sherbrooke offers a full range of services to travellers, whether members or not, including a travel boutique. Planning a cruise, a Sun getaway, a Disney vacation or a group tour in Europe? Let our counsellors guide you and help you plan your dream trip. The following services are also available: passport photos, visas, International Driving Permit, car rental and travel insurance. CAA-Quebec members enjoy exclusive benefits and can also change their membership option, purchase attraction tickets, and obtain travel literature at the centre. CAA-Quebec Travel: comprehensive travel solutions!
Our comment from TraTraTravel about Voyages CAA-Québec:
Voyages CAA-Québec is known for its excellent customer service, providing a range of travel-related services, including international driving permits and passport photos. Our clients appreciate the friendly and knowledgeable staff, who are always ready to assist with various travel needs.
Positive Aspects:
- Outstanding customer service with friendly staff.
- Quick and efficient service, especially for passport photo sessions.
- A comprehensive range of travel services all in one place.
- Clients express satisfaction with the agency's responses and professionalism.
While most experiences are positive, some clients have reported longer wait times during peak hours and issues with communication regarding service policies. However, the agency is dedicated to improving its operations based on client feedback.
Voyages CAA-Québec: Reviews
Fantastic experience: Good service, choices of traveling items
Negative experience: Éviter l’agence de voyage CAA de Sherbrooke. Dès qu’ils ont votre argent, plus de nouvelles d’eux et vous devez leur courir après pour les confirmations de réservation et les autres documents importants. Encore rien en main à 10 jours du départ …
C’est avec attention que nous avons pris connaissance de vos commentaires et des difficultés rencontrées pour obtenir vos documents de voyage. Notre équipe est déjà en communication avec vous afin de régulariser la situation et de vous présenter une solution qui puisse atténuer les inconvénients.
Fantastic experience: Très apprécié le service rapide CAA, une succursale en Abitibi Ouest serait grandement apprécié par d'innombrables personnes
Nous vous remercions pour votre évaluation de notre centre voyages de Sherbrooke!
Votre suggestion d'emplacement a été pris en note.
Fantastic experience: Nouvelle cliente chez CAA. Jusqu à maintenant je suis satisfaite du service offert à la succursale de Sherbrooke
Nous sommes heureux d’apprendre que votre expérience avec nous a été à la hauteur de vos attentes. Au nom de toute l’équipe CAA-Québec, merci pour votre critique élogieuse de notre agence de voyage.
Negative experience: Aucun professionnalisme de leur part pour le service photo et aucune patience de leur part pour un bébé de 15jr qui n’arrive pas à tenir sans pleurer la dame nous a renvoyé chez nous en refusant de la prendre en photo .. quelle honte de votre part vous êtes vraiment nul dans votre domaine.
Nous sommes désolés d’apprendre que le service n’a pas été à la hauteur de vos attentes.
Dans le but de faire les suivis nécessaires et d'améliorer nos services, nous vous invitons à nous écrire à [email protected], ou bien à appeler notre Service aux Membres au 1-800-686-9243.
Negative experience: Fermé le samedi et afficher ouvert sur le net.
Bonjour Christian Roy,
Merci d'avoir pris le temps de nous partager votre expérience.
Nous sommes désolés d'apprendre que vous n'ayez pas pu visiter notre centre voyages de Sherbrooke.
Nous vous confirmons que les heures d'ouvertures sont bien:
Lundi: 9h à 17h
Mardi: 9h à 17h
Mercredi: 9h à 17h
Jeudi: 9h à 20h
Vendredi: 9h à 17h
Samedi: 10h à 16h
Dimanche: fermé
Nous avons transmis votre message au département concerné dans le but de faire les vérifications supplémentaires. Nous sommes sincèrement désolés des inconvénients.
https://voyage.caaquebec.com/fr/nous-joindre/agence-de-voyages-de-sherbrooke/
Negative experience: Jamais eu de réponse de leur pars quand j’avais besoin d’un towing et incapable de se connecter à leur site en ligne après plusieurs essaie de même que d’avoir accès à mon propre compte sur leur application! Service pas très simple et trop chere
Chez CAA-Québec, nous nous faisons un devoir d'être là quand ça compte pour nos membres et nous sommes désolés que vous ayez vécu une situation inhabituelle comme celle-là.
Nous aimerions pouvoir consulter votre dossier et bien comprendre ce qui s'est passé avant de faire un suivi. Pour ce faire, nous vous invitons à nous écrire à [email protected], en incluant votre nom ainsi que votre numéro de membre.
Fantastic experience: Pour prendre une photo pour le passeport, c'est la meilleure place. Personel courtois, service rapide
Merci, nous apprécions votre commentaire.
Fantastic experience: J'ai adhéré à cause des rabais d'achat d'assurance voyage "la croix bleue"
Nous sommes ravis que votre expérience ait comblé vos attentes. De la part de toute l'équipe de CAA-Québec, merci pour votre évaluation élogieuse de notre agence de voyages.
Positive experience: Very good service
We are happy that your experience met your expectations. Thank you for your positive review of our travel agency.
Negative experience: To give you an idea of the service at the SAAQ, it's the same concept as waiting in line with your tray at the prison cafeteria, except that in prison they don't make you wait standing for 1 hour and 25 minutes; they have a more human approach. Think of the elderly or pregnant women...
We are sorry that you experienced a longer than normal wait time at our Sherbrooke registration center. Please be assured that your message has been forwarded to the relevant team.
Negative experience: What incompetence, I sent everything necessary by mail for an international driving permit (a copy of my driver's license), result, the civic number and my date of birth do not match, lol, a five-year-old could have done better....
We are sorry about the situation you described. In order to follow up, we invite you to send us an email at [email protected] with the number of your international driver's license and our travel team will be able to follow up with you.
Fantastic experience: Super nice people
Fantastic experience: Good service
Fantastic experience: Nice a quick service for baby passports photos
Fantastic experience: I like
Fantastic experience: Very good super service
Fantastic experience: Really great place! Was there with my folk in late December 2023. Really loved my experience! Thanks!
Fantastic experience: Baby passport photo taken in 3 minutes, guaranteed result to be accepted by Passport Canada.
Positive experience: Always welcomed nicely
Positive experience: Beneficial to be part of CAA whether it's for automotive roadside assistance, travel shop, international driving permit or travel accessories and more...
Negative experience: They refused to take my vehicle for a wait! I was impressed by the lack of service in force since the opening of their famous caaclic. No, I went to the branch in person!
Hello Dan. You must be referring to the SAAQclic service of the Société de l'assurance automobile du Québec. For information or assistance regarding their services, visit https://saaq.gouv.qc.ca/nous-joindre
Fantastic experience: Very good service
Negative experience: Open at 9 am everywhere on the internet but they decided to open at 9:30 because they wrote it on their door. Pathetic service
Fantastic experience: Always exemplary customer service.
Fantastic experience: Excellent service!!!
Fantastic experience: Courteous staff Quick service
Negative experience: excellent service and explanation at the counter thank you for the safety for $100 you can have peace of mind with a trailer or tent trailer with the Gold card plus RV thank you caa
Nous sommes désolés de la situation que vous nous décrivez.
Dans le but de faire un suivi de la situation, nous vous invitons à nous écrire au [email protected], et à inclure votre numéro de membre dans votre message.
Fantastic experience: Great service!
Fantastic experience: Excellent service. Very quick.
Positive experience: The opening hours are well suited for workers from Monday to Friday. This should not be changed!
Fantastic experience: Super service, rapide
Fantastic experience: Best place to take a passport photo for a new born
Fantastic experience: Great service, fast
Positive experience: Okay
Fantastic experience: A lot of people and just two counters open but it was quick anyway
Fantastic experience: Always excellent service and a lot of choices, the employees come to meet us
Fantastic experience: I came for an international driver's license, and upon arrival, I was already welcomed; I have rarely experienced such impeccable service! They were very professional. And in less than 10 minutes, I received my license with the photo taken included!
Fantastic experience: Very well, well received and informed
Fantastic experience: Quick service for an international driving license. They even take the photos on site.
Fantastic experience: Very good service with an experienced advisor! Thank you very much, Mrs. Isabelle Mongeau!!
Fantastic experience: Courteous and very helpful staff
Fantastic experience: The CAA Sherbrooke office is excellent. With an appointment to renew my driver's license, no waiting and courteous service recently.
Fantastic experience: A must-visit place before a trip! Passport photo, international driving permit, and several travel items as well as several paper travel guides!
Thank you, Mr. Dion. This is exactly what we want to offer our customers: everything under one roof to leave well prepared. Very happy that you were able to find everything you needed.
Fantastic experience: Good service. Everything for travel. I got an international license.
Negative experience: I am outraged. We came on a Friday morning during a storm (let's face it, there weren't many customers). We wanted a passport photo for our 7-month-old child. The little one smiled in all the poses. We let a customer go ahead of us as it was taking longer. After 10 minutes, an employee (brown curly hair) came to tell the woman who was serving us, 'you have already been serving them for 10 minutes.' 5 minutes later, the woman who was serving us told us there was a maximum policy of 15 minutes per customer... so we would have to come back another day. Outrageous.
Negative experience: I left a message on Wednesday morning and received no response. They completely disregard the customer.
Negative experience: I called the FDS, it was closed. I left a message on B.V and I never received a callback.
Positive experience: Everything is here, they will know how to answer your questions and you will find a multitude of practical products for your travels. However, be prepared to shell out the $$.
Positive experience: Smiling person
Fantastic experience: Very good service
Fantastic experience: Perfect, very efficient, reasonable deadlines, good advice from the tow truck driver.
Fantastic experience: More than helpful
Fantastic experience: Quick response to all our questions, quick response from the travel insurance side with several pieces of information so that we can leave well prepared.
Fantastic experience: Competent people who are there to help and guide us in our choices, thank you!
Fantastic experience: It is always a pleasure to do business with the staff who work there. They are very competent. Travel insurance at a very good price.
Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value Je recommande cette place pour les photos de passeport Français aux normes actuelle 2021. Des personnes sympathique et un très bon service.
Positive experience: For a car, there are not even level 2 charging stations.
Fantastic experience: I recommend this place for passport photos that meet the current 2021 standards. Friendly people and very good service.
Fantastic experience: Impeccable service!
Fantastic experience: Friendly staff. They helped me with all requests i had. Perfect for passport pictures!
Positive experience: Good service for booking plane tickets
Negative experience: Excellent
We are sorry if the experience you had did not meet your expectations. We are always open to receiving your feedback to improve our approach. Please feel free to contact us at (819) 566-5132. Thank you!
Fantastic experience: Because the service is impeccable with a beautiful smile as a bonus
Fantastic experience: Fast and courteous service, bravo to the employees who serve us despite the constraints of COVID-19
It's very kind of you to take the time to write these good words. With the current situation, we are lucky to have such understanding clients as you. Thank you!
Fantastic experience: Very good service. Efficient. Thank you.
Negative experience: Expensive!
Fantastic experience: Very good service!
Fantastic experience: Service
Positive experience: Beaucoup de services accessibles
Fantastic experience: Best place in town for travel, see Isabelle, thank you
Positive experience: Excellent service.
Fantastic experience: Quick
Positive experience: A super customer service, it's very important to have the CAA Quebec card, it's very convenient.
Positive experience: Well-made website
Fantastic experience: Always good advice
Fantastic experience: Very good service!
Positive experience: I already bought a trip with CAA. Probably the one who sold me the trip was just starting out.
Fantastic experience: Nous avons eu un bon service et les réponses à nos questions!
Fantastic experience: Really beautiful and easy to access, clean toilets, and a good restaurant
Fantastic experience: Very good service in general
Fantastic experience: Very good service. We found everything we were looking for and even more! Go take a look, it's worth it.
Fantastic experience: Excellent service and their travel shop is well stocked.
Fantastic experience: Very good service. I love it.
Fantastic experience: Excellent service.
Fantastic experience: Very good service with Caroline Harper!
Fantastic experience: Good quick service despite being very busy.
Fantastic experience: Good service, competent people
Positive experience: Pleasant beach, excellent meal, and safe place.
Fantastic experience: For that
Positive experience: Very good service and speed
Fantastic experience: Always excellent service every time!
Fantastic experience: Excelkent service
Fantastic experience: Superbe équipe
Fantastic experience: Service rapide et courtois.
Fantastic experience: un service de qualité par des gens passionnés, je vous le recommande
Positive experience: A lot of waiting
Positive experience: Everything is correct
Fantastic experience: Boucoumiue
Positive experience: It is not clear when searching on Google that the opening hours of the SAAQ office located next to the CAA office are not the same.
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