Voyages CAA-Québec

Rue King O 2990, J1L 1Y7, Sherbrooke
Rue King O 2990
J1L 1Y7, Sherbrooke
(819) 566-5132

Opening hours

  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 9:00 AM – 5:00 PM
  • Thursday: 9:00 AM – 6:00 PM
  • Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed

The CAA-Quebec Travel Centre in Sherbrooke offers a full range of services to travellers, whether members or not, including a travel boutique. Planning a cruise, a Sun getaway, a Disney vacation or a group tour in Europe? Let our counsellors guide you and help you plan your dream trip. The following services are also available: passport photos, visas, International Driving Permit, car rental and travel insurance. CAA-Quebec members enjoy exclusive benefits and can also change their membership option, purchase attraction tickets, and obtain travel literature at the centre. CAA-Quebec Travel: comprehensive travel solutions!

Our comment from TraTraTravel about Voyages CAA-Québec:

Voyages CAA-Québec is known for its excellent customer service, providing a range of travel-related services, including international driving permits and passport photos. Our clients appreciate the friendly and knowledgeable staff, who are always ready to assist with various travel needs.

Positive Aspects:

  • Outstanding customer service with friendly staff.
  • Quick and efficient service, especially for passport photo sessions.
  • A comprehensive range of travel services all in one place.
  • Clients express satisfaction with the agency's responses and professionalism.

While most experiences are positive, some clients have reported longer wait times during peak hours and issues with communication regarding service policies. However, the agency is dedicated to improving its operations based on client feedback.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

Voyages CAA-Québec: Reviews

4.2/5 (139 Reviews)
Daniel Paquette 4 months ago

Fantastic experience: Good service, choices of traveling items

François J 4 months ago

Negative experience: Éviter l’agence de voyage CAA de Sherbrooke. Dès qu’ils ont votre argent, plus de nouvelles d’eux et vous devez leur courir après pour les confirmations de réservation et les autres documents importants. Encore rien en main à 10 jours du départ …

Voyages CAA-Québec

C’est avec attention que nous avons pris connaissance de vos commentaires et des difficultés rencontrées pour obtenir vos documents de voyage. Notre équipe est déjà en communication avec vous afin de régulariser la situation et de vous présenter une solution qui puisse atténuer les inconvénients.

Lise Delage 5 months ago

Fantastic experience: Très apprécié le service rapide CAA, une succursale en Abitibi Ouest serait grandement apprécié par d'innombrables personnes

Voyages CAA-Québec

Nous vous remercions pour votre évaluation de notre centre voyages de Sherbrooke!
Votre suggestion d'emplacement a été pris en note.

Val Smith 5 months ago

Fantastic experience: Nouvelle cliente chez CAA. Jusqu à maintenant je suis satisfaite du service offert à la succursale de Sherbrooke

Voyages CAA-Québec

Nous sommes heureux d’apprendre que votre expérience avec nous a été à la hauteur de vos attentes. Au nom de toute l’équipe CAA-Québec, merci pour votre critique élogieuse de notre agence de voyage.

Azedine MALHA 7 months ago

Negative experience: Aucun professionnalisme de leur part pour le service photo et aucune patience de leur part pour un bébé de 15jr qui n’arrive pas à tenir sans pleurer la dame nous a renvoyé chez nous en refusant de la prendre en photo .. quelle honte de votre part vous êtes vraiment nul dans votre domaine.

Voyages CAA-Québec

Nous sommes désolés d’apprendre que le service n’a pas été à la hauteur de vos attentes.
Dans le but de faire les suivis nécessaires et d'améliorer nos services, nous vous invitons à nous écrire à [email protected], ou bien à appeler notre Service aux Membres au 1-800-686-9243.

christian Roy 7 months ago

Negative experience: Fermé le samedi et afficher ouvert sur le net.

Voyages CAA-Québec

Bonjour Christian Roy,
Merci d'avoir pris le temps de nous partager votre expérience.
Nous sommes désolés d'apprendre que vous n'ayez pas pu visiter notre centre voyages de Sherbrooke.

Nous vous confirmons que les heures d'ouvertures sont bien:
Lundi: 9h à 17h
Mardi: 9h à 17h
Mercredi: 9h à 17h
Jeudi: 9h à 20h
Vendredi: 9h à 17h
Samedi: 10h à 16h
Dimanche: fermé

Nous avons transmis votre message au département concerné dans le but de faire les vérifications supplémentaires. Nous sommes sincèrement désolés des inconvénients.

https://voyage.caaquebec.com/fr/nous-joindre/agence-de-voyages-de-sherbrooke/

Angélike Bolduc 8 months ago

Negative experience: Jamais eu de réponse de leur pars quand j’avais besoin d’un towing et incapable de se connecter à leur site en ligne après plusieurs essaie de même que d’avoir accès à mon propre compte sur leur application! Service pas très simple et trop chere

Voyages CAA-Québec

Chez CAA-Québec, nous nous faisons un devoir d'être là quand ça compte pour nos membres et nous sommes désolés que vous ayez vécu une situation inhabituelle comme celle-là.
Nous aimerions pouvoir consulter votre dossier et bien comprendre ce qui s'est passé avant de faire un suivi. Pour ce faire, nous vous invitons à nous écrire à [email protected], en incluant votre nom ainsi que votre numéro de membre.

Stéphane Murray 9 months ago

Fantastic experience: Pour prendre une photo pour le passeport, c'est la meilleure place. Personel courtois, service rapide

Voyages CAA-Québec

Merci, nous apprécions votre commentaire.

Ulysse Personne 1 year ago

Fantastic experience: J'ai adhéré à cause des rabais d'achat d'assurance voyage "la croix bleue"

Voyages CAA-Québec

Nous sommes ravis que votre expérience ait comblé vos attentes. De la part de toute l'équipe de CAA-Québec, merci pour votre évaluation élogieuse de notre agence de voyages.

Jocelyne Ménard 1 year ago

Positive experience: Very good service

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Voyages CAA-Québec

We are happy that your experience met your expectations. Thank you for your positive review of our travel agency.

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DrHouse2004 1 year ago

Negative experience: To give you an idea of the service at the SAAQ, it's the same concept as waiting in line with your tray at the prison cafeteria, except that in prison they don't make you wait standing for 1 hour and 25 minutes; they have a more human approach. Think of the elderly or pregnant women...

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Voyages CAA-Québec

We are sorry that you experienced a longer than normal wait time at our Sherbrooke registration center. Please be assured that your message has been forwarded to the relevant team.

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alain sifoni 1 year ago

Negative experience: What incompetence, I sent everything necessary by mail for an international driving permit (a copy of my driver's license), result, the civic number and my date of birth do not match, lol, a five-year-old could have done better....

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Voyages CAA-Québec

We are sorry about the situation you described. In order to follow up, we invite you to send us an email at [email protected] with the number of your international driver's license and our travel team will be able to follow up with you.

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Pierre Paquin 1 year ago

Fantastic experience: Super nice people

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Lise Lacroix 1 year ago

Fantastic experience: Good service

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Kain B. Al 1 year ago

Fantastic experience: Nice a quick service for baby passports photos

Nicole Frechette 1 year ago

Fantastic experience: I like

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Éric Montel 2 years ago

Fantastic experience: Very good super service

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Irina Sh 2 years ago

Fantastic experience: Really great place! Was there with my folk in late December 2023. Really loved my experience! Thanks!

Éliane Dufour-Fallon 2 years ago

Fantastic experience: Baby passport photo taken in 3 minutes, guaranteed result to be accepted by Passport Canada.

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Jean Brin 2 years ago

Positive experience: Always welcomed nicely

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Le Pic Pic 2 years ago

Positive experience: Beneficial to be part of CAA whether it's for automotive roadside assistance, travel shop, international driving permit or travel accessories and more...

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Dan Tred 2 years ago

Negative experience: They refused to take my vehicle for a wait! I was impressed by the lack of service in force since the opening of their famous caaclic. No, I went to the branch in person!

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Voyages CAA-Québec

Hello Dan. You must be referring to the SAAQclic service of the Société de l'assurance automobile du Québec. For information or assistance regarding their services, visit https://saaq.gouv.qc.ca/nous-joindre

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Richard Gagnon 2 years ago

Fantastic experience: Very good service

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michael ponton 2 years ago

Negative experience: Open at 9 am everywhere on the internet but they decided to open at 9:30 because they wrote it on their door. Pathetic service

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V Mayer 2 years ago

Fantastic experience: Always exemplary customer service.

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Damien Roy 2 years ago

Fantastic experience: Excellent service!!!

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Francois Heeremans 2 years ago

Fantastic experience: Courteous staff Quick service

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Alexandre B.Bergeron 2 years ago

Negative experience: excellent service and explanation at the counter thank you for the safety for $100 you can have peace of mind with a trailer or tent trailer with the Gold card plus RV thank you caa

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Voyages CAA-Québec

Nous sommes désolés de la situation que vous nous décrivez.
Dans le but de faire un suivi de la situation, nous vous invitons à nous écrire au [email protected], et à inclure votre numéro de membre dans votre message.

Marc Le Sieur 2 years ago

Fantastic experience: Great service!

Thierry D 2 years ago

Fantastic experience: Excellent service. Very quick.

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Nancy Pouliot 2 years ago

Positive experience: The opening hours are well suited for workers from Monday to Friday. This should not be changed!

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Martin Ford 2 years ago

Fantastic experience: Super service, rapide

Sherif S. Rashwan 2 years ago

Fantastic experience: Best place to take a passport photo for a new born

Martin Fréchette 2 years ago

Fantastic experience: Great service, fast

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Saintphonny Lussier 2 years ago

Positive experience: Okay

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stephan gregoire 3 years ago

Fantastic experience: A lot of people and just two counters open but it was quick anyway

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Sr Denise christiaenssens ermite de la croix ofs 3 years ago

Fantastic experience: Always excellent service and a lot of choices, the employees come to meet us

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Marc Andre 3 years ago

Fantastic experience: I came for an international driver's license, and upon arrival, I was already welcomed; I have rarely experienced such impeccable service! They were very professional. And in less than 10 minutes, I received my license with the photo taken included!

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Denis Bourque 3 years ago

Fantastic experience: Very well, well received and informed

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Robert Gingras 3 years ago

Fantastic experience: Quick service for an international driving license. They even take the photos on site.

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Linda Larochelle 3 years ago

Fantastic experience: Very good service with an experienced advisor! Thank you very much, Mrs. Isabelle Mongeau!!

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Serge Pharand 3 years ago

Fantastic experience: Courteous and very helpful staff

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Celine Delorme 3 years ago

Fantastic experience: The CAA Sherbrooke office is excellent. With an appointment to renew my driver's license, no waiting and courteous service recently.

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Sébastien Dion 3 years ago

Fantastic experience: A must-visit place before a trip! Passport photo, international driving permit, and several travel items as well as several paper travel guides!

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Voyages CAA-Québec

Thank you, Mr. Dion. This is exactly what we want to offer our customers: everything under one roof to leave well prepared. Very happy that you were able to find everything you needed.

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Bern Guib 3 years ago

Fantastic experience: Good service. Everything for travel. I got an international license.

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Jasmine Tanguay 3 years ago

Negative experience: I am outraged. We came on a Friday morning during a storm (let's face it, there weren't many customers). We wanted a passport photo for our 7-month-old child. The little one smiled in all the poses. We let a customer go ahead of us as it was taking longer. After 10 minutes, an employee (brown curly hair) came to tell the woman who was serving us, 'you have already been serving them for 10 minutes.' 5 minutes later, the woman who was serving us told us there was a maximum policy of 15 minutes per customer... so we would have to come back another day. Outrageous.

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Syl Dau 3 years ago

Negative experience: I left a message on Wednesday morning and received no response. They completely disregard the customer.

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bridgette bridgette 3 years ago

Negative experience: I called the FDS, it was closed. I left a message on B.V and I never received a callback.

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David Samson 3 years ago

Positive experience: Everything is here, they will know how to answer your questions and you will find a multitude of practical products for your travels. However, be prepared to shell out the $$.

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Eric Gagnon 3 years ago

Positive experience: Smiling person

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valérie poitras 3 years ago

Fantastic experience: Very good service

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campeau daniel 4 years ago

Fantastic experience: Perfect, very efficient, reasonable deadlines, good advice from the tow truck driver.

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Jalal Sibassi 4 years ago

Fantastic experience: More than helpful

jessica J 4 years ago

Fantastic experience: Quick response to all our questions, quick response from the travel insurance side with several pieces of information so that we can leave well prepared.

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vincent léger 4 years ago

Fantastic experience: Competent people who are there to help and guide us in our choices, thank you!

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ronald coursol 4 years ago

Fantastic experience: It is always a pleasure to do business with the staff who work there. They are very competent. Travel insurance at a very good price.

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Mehdi Anouari 4 years ago

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value Je recommande cette place pour les photos de passeport Français aux normes actuelle 2021. Des personnes sympathique et un très bon service.

Jerome Mercier 4 years ago

Positive experience: For a car, there are not even level 2 charging stations.

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Alexandre Anouari 4 years ago

Fantastic experience: I recommend this place for passport photos that meet the current 2021 standards. Friendly people and very good service.

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Isabelle Bélanger 4 years ago

Fantastic experience: Impeccable service!

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Julia Marburger 4 years ago

Fantastic experience: Friendly staff. They helped me with all requests i had. Perfect for passport pictures!

Josée Langevin 4 years ago

Positive experience: Good service for booking plane tickets

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Ernest Bongwanubusa 5 years ago

Negative experience: Excellent

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Voyages CAA-Québec

We are sorry if the experience you had did not meet your expectations. We are always open to receiving your feedback to improve our approach. Please feel free to contact us at (819) 566-5132. Thank you!

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Andre Baillargeon 5 years ago

Fantastic experience: Because the service is impeccable with a beautiful smile as a bonus

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Annie - Paule Audet 5 years ago

Fantastic experience: Fast and courteous service, bravo to the employees who serve us despite the constraints of COVID-19

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Voyages CAA-Québec

It's very kind of you to take the time to write these good words. With the current situation, we are lucky to have such understanding clients as you. Thank you!

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Eric 5 years ago

Fantastic experience: Very good service. Efficient. Thank you.

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Mike terrien 5 years ago

Negative experience: Expensive!

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Julie Messier 5 years ago

Fantastic experience: Very good service!

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Mostang 9939 5 years ago

Fantastic experience: Service

Steve Caron 5 years ago

Positive experience: Beaucoup de services accessibles

Chantal Bouliane 5 years ago

Fantastic experience: Best place in town for travel, see Isabelle, thank you

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Rémi Carrière 5 years ago

Positive experience: Excellent service.

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Carl Laflamme 5 years ago

Fantastic experience: Quick

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Souad Maliani 5 years ago

Positive experience: A super customer service, it's very important to have the CAA Quebec card, it's very convenient.

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Réjean Robert 6 years ago

Positive experience: Well-made website

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Luc Beaupré 6 years ago

Fantastic experience: Always good advice

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Jade Lacroix 6 years ago

Fantastic experience: Very good service!

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Benoit Huot 6 years ago

Positive experience: I already bought a trip with CAA. Probably the one who sold me the trip was just starting out.

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Andie Martin 6 years ago

Fantastic experience: Nous avons eu un bon service et les réponses à nos questions!

Richard Bachand 6 years ago

Fantastic experience: Really beautiful and easy to access, clean toilets, and a good restaurant

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Driss Hd 6 years ago

Fantastic experience: Very good service in general

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Alexis Poulin 6 years ago

Fantastic experience: Very good service. We found everything we were looking for and even more! Go take a look, it's worth it.

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PJ Lacroix 6 years ago

Fantastic experience: Excellent service and their travel shop is well stocked.

Betty Vargas 6 years ago

Fantastic experience: Very good service. I love it.

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Lynn Chayer 6 years ago

Fantastic experience: Excellent service.

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Gilles Mailhot 6 years ago

Fantastic experience: Very good service with Caroline Harper!

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William Ward 6 years ago

Fantastic experience: Good quick service despite being very busy.

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Ghyslain Dubuc 6 years ago

Fantastic experience: Good service, competent people

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jose duguay 6 years ago

Positive experience: Pleasant beach, excellent meal, and safe place.

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Joey Goulet 6 years ago

Fantastic experience: For that

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Danielle Lecours 6 years ago

Positive experience: Very good service and speed

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Élizabeth Lacasse 6 years ago

Fantastic experience: Always excellent service every time!

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Guy Lemieux 6 years ago

Fantastic experience: Excelkent service

nabyl eladraoui 6 years ago

Fantastic experience: Superbe équipe

Lulu Montmigny 6 years ago

Fantastic experience: Service rapide et courtois.

Sylvain Rousseau 6 years ago

Fantastic experience: un service de qualité par des gens passionnés, je vous le recommande

Ranger Louise 6 years ago

Positive experience: A lot of waiting

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Lise Bonneau 6 years ago

Positive experience: Everything is correct

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Adrien Lavoie 6 years ago

Fantastic experience: Boucoumiue

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Andréanne Laliberté 6 years ago

Positive experience: It is not clear when searching on Google that the opening hours of the SAAQ office located next to the CAA office are not the same.

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