Receptour Canada

Fantastic experience: I am basically writing to highlight the work of the guide Aurelio, who made our trip easier and more enjoyable by helping us with everything we needed. A great professional and an even better person. A hug for him from Antonio and Dolores.

Negative experience: We just returned from the tour. I should mention that we purchased through Quality Group, and we believe it was not up to par at all. The positive note was our guide, Ben, who was really good and knowledgeable. But in the hotels, as nice as they were, we were confined for breakfast to unsuitable, bare environments with mediocre food and little choice. The included meals were minimal. We paid in advance for tours only to realize that it would have been much more convenient to buy them from the guide. Including the airport transfer on the last day, we paid 156 euros for two, against a cost of 40 euros for the taxi. The transfers were too quick, and the one by plane had different schedules for the participants, which forced us to lose an entire day.

Negative experience: Not worth the amount spent for the tour of Canada, the guide's inappropriate and annoying insistence on tips 'due' was bordering on begging.

Fantastic experience: An unforgettable trip, especially due to the friendliness, kindness, willingness, and professionalism of a great person: Aurelio Chombo.

Negative experience: A reception service that does not take care of clients, makes mistakes with bookings, charges the French tour operator extra fees for private guides to cover their shortcomings, and does not actually apply what they have charged. There is no need to contact them directly as they politely refer you back to your agency. They send you vouchers and plane tickets at the last minute, which means you can no longer change anything. For seats on the planes, they promise but do not provide options, and you end up scattered. Honestly, I do not recommend this reception service in Montreal.

Fantastic experience: El viaje: "Naturaleza en el este canadiense" 14/07/2019, cumplió las expectativas deseadas, con el punto a favor de llevar al frente un gran guía acompañante - Aurelio Chombo - con cualidades para hacer el circuito muy agradable: Profesional, correcto, simpático y entrañable. Un 10 para él. M. Montes

Fantastic experience: Vraiment très professionnel. Excellent service

Negative experience: I just finished, with my wife, a trip with Receptour (Eastern Canada). Nothing to complain about the guide. As for the hotels, absolutely negative regarding the Sheraton in Montreal, modest rooms, inadequate room cleaning, and following my report, Receptour simply apologized through the guide. On the last day, although a B&B was planned, Receptour refused to have the Toronto hotel prepare a breakfast box (since we left the room at 5 in the morning), claiming that such a request had to be made before the start of the tour (despite the fact that the Italian travel agency, from which I purchased the trip, had informed us that we were entitled to the breakfast box). Meals or dinners barely acceptable (during the tour there were also 4 days out of 8 with just B&B). On our honeymoon, although communicated by the travel agency, no particular attention from the hotels we stayed in. --------------------- In reference to the response received and reported below, I clarify that Receptour knew, from the moment the trip was signed, our departure time, and regarding the breakfast box, we were accused by the guide of having taken the package from another couple. I forgot to warn any future participants that upon arrival, on the first day, only pick-up service (driver) is guaranteed, but there is no guide waiting for you on the first day at either the airport or the hotel, which is unusual compared to other tour operators.

Negative experience: Tour Canada Grandeur Nature August 2018. Half tour made with an old, dirty bus, with some broken and uncomfortable seats! To the complaints, the guide responded that what was complained about was not true and that, anyway, being peak season, there would be no possibility of a replacement bus. I can understand the argument about peak season and the impossibility of changing it (even though a bus like that is inadequate for the type of tour conducted), but what was upsetting is the denial of what was complained about by ALL participants in the tour, firstly to the guide and then to the various agencies.