CAA Saskatchewan

Negative experience: Dealing with CAA home insurance is like dealing with organized crime. Find another broker.

Fantastic experience: Don't need them until you NEED them. They helped me unlock my car in -30 below weather. Super fast and friendly service both on the phone and in-person. Absolute lifesavers

Negative experience: This review is being left for a family member. Three times now one of my family needed a boost. They have a 2015 cr v and the battery goes dead, this individual has CAA and has used them to boost their battery and on two occasions they were told that they needed a new battery. Three batteries since 2015? I don’t believe that. Each time CAA has come up to replace the batteries there has been damage to the battery terminal covers, being broken right off and lost along with the battery cables having the wire connectors (caps) broken or cut off. There’s no reason for the battery terminal cover (red plastic) being broken off and the caps for the positive battery terminal being broken. As my family member who doesn’t know too much about vehicles should not have to be treated like this and have their battery cable's broken. And for the record the third battery is not covered under warranty? CAA battery. Honda says that there isn’t any reason why the batteries would go dead either. They refuse to warranty it, what?

Fantastic experience: I struggled with booking my own flight online and Donna was very helpful over the phone. She booked everything for me - super friendly and efficient.

Negative experience: Always put on hold, apparently no one there to answer the phone, what kind of business does this?

Negative experience: Waited on hold for 30 minutes. What's the point of paying for a membership when no one is there to answer the phone? EDIT: Was on hold for 30 minutes so decided to go in store. I kid you not, the staff are the worst people I have ever spoken to in my life. No one bothered to say hello when we entered the store, and the customer service was nonexistent. It's not my fault you hate your life, so stop taking it out on customers.

Negative experience: Take your money than say your account has run out

Fantastic experience: A warm, welcoming and customer oriented place. A huge thanks to Lynn Guay who seamlessly assisted on my various requests.

Fantastic experience: Truck #14 is a life saver. Saved us a huge deal of trouble and money. Super helpful and informative.

Fantastic experience: Very professional!

Fantastic experience: I called asking about a new battery for my car and a friendly efficient worker showed up and took care of me. Thanks.

Fantastic experience: CAA is a great company. Artur was so helpful and kind when he replaced my battery. He gave me advice on what else I need to get for my car in order for my battery run longer!

Fantastic experience: Friendly knowledgeable staff

Fantastic experience: had to wait but not shocking given the weather, but great service and got my car out of the snow no problem

Negative experience: If the weather is cold at all forget about getting service from CAA! They will not show up when they say they will, their App is not accurate at all. Have back up from others and do not depend on them. Fully disappointed in their service.

Negative experience: 2 days straight calling 24/7. Calls back hasn't Bern returned. We booked on the app, they never arrived. Why in the world we pay a membership that they even answer. A waste of money!

Negative experience: Called last evening (24hr emergency roadside assistance line) for a car unlock, locked my keys in the car while running. Waited on hold for 30 minutes, left a callback request, 13 hours later have still not heard back. Ended up calling several tow companies myself and they were backed up too. With CAA roadside they ask you if you are in a safe place. We never even got that far. So I may have been in a ditch with a quarter tank of gas, and can't get a callback in 12 hours for EMERGENCY roadside, because too many people are too stupid to plug in their cars in -40°c? Why is there not someone to answer and ask are you in a safe place, if so then join the line. If not then you are priority. We had 1 hour to get car unlocked until the business we were near would close it's doors, in -45° weather. And we would've been stranded in deadly cold, again because people can't plug their cars in. Very disappointed in the EMERGENCY roadside assistance. If I were old and clueless in different circumstance I could very well have waited in the car in a ditch and ended up dying waiting for help. No I was not in a safe place and I was on a time limit in deadly cold conditions. I will not be renewing my membership as this is not the first time I have seriously needed emergency help, and couldn't get help because CAA couldn't answer the phone. Boosting your car outside your house without being plugged in or maintained is NOT AN EMERGENCY CALL, so if CAA cannot even answer to see if your call is truly emergency, then they should not be overwhelming themselves with calls from truly non emergency issues. I would understand during a blizzard a several hour wait, given the circumstance it is beyond safe to assume 7/10 "emergency" calls yesterday were because of the cold, nothing more. Locked the keys in to the running car, about to be kicked out the door into the cold, and everyone is too busy boosting people who are in their own home cuz they couldn't start in the first place. Something is VERY wrong with this system. We were not safe, and had to figure it out myself. 20 calls later, and quotes ranging from $50 to $300, I found help. Thank god, cuz CAA was not my saver. Only call emergency roadside assistance if you want a cheap simple thing done, because "emergency" clearly is just a word to try to reduce call volume and make your non urgent call feel special. Addition: just recieved call back from CAA emergency roadside for my callback from last night. Took 15 hours. There are 1309 people in the callback que as of my callback. Hunch was validated, yes over 80% of the calls are "my car won't start". That's not an emergency. CAA should not be covering this. One time on a cold day last winter we locked the keys in the car by accident (running) with our son in the car (he was in no danger don't overthink this, saying it due to the significance and sense of urgency). He could've unlocked the doors for us but we had just strapped his seatbelt and dropped the keys while doing so. We couldn't get through to CAA, had to call another company directly because the emergency line was plugged. Hitting a ditch is an emergency. My example is an emergency. Last night was becoming an emergency. Car breaking down on a rail track is an emergency. Car isn't starting in the cold and I'm perfectly fine but want to use insurance instead of getting a battery blanket for $50 or block cord for $15 is the furthest thing from emergency.

Negative experience: What’s the point paying for a membership if no one answers the phone? I need a boost in -40 weather and I’m waiting forever for someone to pick up. Eventually I gave up and submitted online a request for someone to come. Then it says estimated time of arrival is the next day later in the morning. This is unacceptable. I could be stranded somewhere freezing to death. If I could give them zero stars I would

Fantastic experience: A huge thank you to Lynn Guay for helping us with travel insurance .She gave us valuable assistance with planning our road trip to Kentucky- re website info.

Fantastic experience: I called CAA on two occasions this week for assistance. On both occasions my call was answered quickly and assistance arrived within 15 minutes. Thank you Adam your quick and courteous service.

Fantastic experience: A person would be crazy not to get CAA!! It pays for itself just going to Montanas once a month! It’s awesome and its service is quick , easy and reliable !!! Thank you CAA!

Positive experience: I get decent service on the road when I need it (even if some of the helpers have given me some dry unnecessary comments trying to impart automotive wisdom). CAA website is insecure according to all my browsers. As well make sure to arrive early when you want service in person. They close earlier than their advertised hours and then tell you they can't help you. Addresing the response below: At 5:25PM I was told that the branch was closing, computers were off, and they could no longer help me. Perhaps this should be taken into account when advertising hours of operation.

Positive experience: Save a lot of money with the membership, but if you use all the services before your year is up you're out of luck. There should be another option to renew based on the amount of services you're using rather than just 12 months.

Fantastic experience: Positive: Quality , Value

Fantastic experience: Positive: Quality , Responsiveness , Value

Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value