Direct Travel - Kamloops

Positive experience: Friendly employees and helpful. The prices were what I was expecting but I found the options to be a bit lacking for what I was looking for. I would still recommend for the average traveller or cruiser though

Fantastic experience: Excellent service!!! So much better than trying to book online at the same price or more than you would pay for your vacation booking here.

Fantastic experience: Was great service

Positive experience: Last Christmas, I was really struggling hard to find a travel agency in Kamloops until one of my friends refers to this travel company that actually made my vacation trip successful and adventurous. From finding the most exotic tourist destination to ticket booking, all tasks were done speedily and we got ample time to plan other stuffs.

Positive experience: Are you looking for Kamloops travel agency? I will recommend this travel company without giving a second thought. Just call them and make your tour full of adventure and thrill. The tour coordinators are really professional and approachable. They listen to your traveling needs and provide you the ultimate solutions to make your tour full of activities.

Fantastic experience: If you are planning a honeymoon or just a get away trip, this places has killer deals. More than the experience ( which was great ), the memories of the holiday are what you pay for here. Would definitely recommend this place to others !! Get in touch with Roxanna, she is very friendly and helpful.

Fantastic experience: One of the best travel agencies in Kamloops and probably British Columbia. A branch of Travel Plus and have lived up to their parent company. Would definitely recommend them forward. Roxanna Ferguson was so friendly, understanding and accommodating. She made the booking and the trip a memorable one !

Fantastic experience: I've had the pleasure of using Travelwise and would highly recommend Roxanna and her team! Very knowledgeable and professional service.

Fantastic experience: Excellent experience

Fantastic experience: Sonja is my go-to for every vacation I book. I love how stress free the whole process is from start to finish! She's got an answer to every question I have and has found some amazing hotels I'd never have discovered on my own, all within budget. Highly highly highly recommend!!

Fantastic experience: Excellent service, agent we deal with Nancy is always a great help in finding us what we want

Fantastic experience: I have been using Shannon as my agent since she joined the team 22 years ago, and I always recommend her. She has booked countless vacations for my family and friends, all while being professional, fun and helpful. I know I can go to her and say.... where should I go, would I like it, what should I do and she always has the answer. During Covid, I thought I was going to be stuck in Florida and Shannon worked tirelessly to get me information and get me home before the world went south. Even when I am on vacations, I know I can always reach out if I have any questions, need any info or changes. I honestly won't travel without her!!!! Thank you for always doing your job to the best of your ability.

Negative experience: Website not good.

Negative experience: After watching Sonya on Midday on TV, we went ahead to the retail location to book a vacation. The agent on site, Shannon, was pleasant, got our details and told us that she would 'work on something" for us that afternoon. We called back on Friday, narrowing down our request to a cruise, and were reassured that all was well, not to worry. It is now Tuesday, and we have not heard anything back from her. Our discussion with Sonya today was less than helpful, as the agency is 'very busy'. Surely, in the interest of retaining business, even in 'busy' times, you let the client know that you are busy, and they should go elsewhere if you cannot serve them? Will never return. If there was a lower rating than 1 star, they would get it.

Fantastic experience: Incredibly informative

Fantastic experience: Travelling to Costa Rica during the pandemic was an experience to say the least. Sonja was right there with us to keep us informed of government changes and flight cancellations. When my husband came down ill on the day we left and could not fly with us as expected, one phone call to Sonja later and she had everything settled with WestJet before we even arrived at the airport. Top notch service and I'll be booking with Travelwise for my next trip, guaranteed.

Fantastic experience: Never again will I do a trip without a travel agent! Lorrie was such a huge reason we enjoyed our trip so much. She made great recommendations, was super knowledgeable, and very helpful during this crazy time to travel. 10/10!!

Fantastic experience: Very good service, Roxanna extremely helpful

Fantastic experience: An extremely professional place with kind knowledgeable people with the vast knowledge to get the job done right. I had a nightmare experience with an online one.. My cat was supposed to travel with me.. I found out she wasn't allowed.. So upsetting.. Sonya was extremely caring and helpful.. She understood my concerns and addressed them all.. I would definitely go back and use this top notch travel agency again.. Especially if your traveling with your pet

Fantastic experience: Great people Great service! Always good to have someone who knowledgeable and cares looking out for you when you travel. Nancy is the best!

Positive experience: Good sales very helpful staff

Fantastic experience: Sonja at the Kamloops branch was absolutely amazing! She truly went above and beyond for us!! Will recommend to anyone traveling.

Fantastic experience: Great place

Fantastic experience: We have used Travelwise for many years! Roxanna & Sonja & the whole team are so helpful. We trust that they always steer us in the right direction & know their destinations! Wouldn't go anywhere else!! ⭐⭐⭐⭐⭐

Fantastic experience: Thank you Michelle B! You are travel agent extraordinary! I emailed her and said we wanted to take a trip 6 days later! She had flights and condo and transfers done in a matter of hours! You are awesome!

Fantastic experience: Nancy just wanted to thank you and VisionTravel for an incredible holiday! It was perfect! The bed arrangements, the Oceanside accommodation, the air transfers, hotels etc were spot on. Even our late checkout at our hotel the day we were leaving had been reserved and taken care of! Amazing! What a vacation! Thanks again! Tom and Deb.

Positive experience: Friendly enough employees. Only grabbed a brochure

Fantastic experience: Pereira is engaged and helpful. Had many great suggestions to make it the trip of a lifetime.

Negative experience: ****Caution to large parties, don't let this travel bug bite you**** Our experience comes from travel planning to Mexico for our destination wedding. We actually had to wait 6 months before getting pricing from Roxxana, apparently because no one offers pricing that much more in advance (I checked, and resorts do actually offer years in advance). When we finally got pricing it was for the 'cheapest part of the year'. We were provided pricing options for a resort, the pricing changed based upon what division of the hotel we stayed at (I call this a tier system such as gold, silver, bronze etc.) as well as key dates. We ended up selecting the nicest resort on a specific date because it happened to be the same price as the rest - on that specific date. As time went on, we asked for an extension and prepared for slight price changes since the commitments were slowly coming in, the response back confirmed our thoughts. We started to give, and direct people to give deposits, this is where shady stuff started to happen - no contract / receipt was promptly provided, it was only when asked that we found out the HUGE price jump that could not be substantiated, all I wanted was proof of previous flight / accommodation costs to current. All I got for a response was the Canadian dollar, but the math didn't make sense. As pissed as I was, we continued but then other people from the travel party started to have their own experiences: My Best man decided not to come when: 1.)Prices for the single occupancy almost doubled, again with no reasoning 2.)Suggested that he stay in a room with a woman while they were both in their own relationships. 3.)She sent my best man emails that I was making up stuff (only posting info she had given us) and started confusion people saying they couldn't come to the 'platinum' part of the resort (but they don't call it that according to Roxxana.... just everyone else does) which is actually false, you just cant go into some of the restaurants or bars.... Truth be told, Barcello is a large Resort with multiple 'divisions' that you can stay in. Everyone on the trip considered each division different like platinum, gold, silver, bronze etc. - Platinum can travel and eat anywhere, where people staying in some of the more economical parts are restricted to certain food amenities but you can still wander the entire resort! Regarding the had traveled himself and said that's EXACTLY what happens, and after going on this trip finally - that was EXACTLY how it is treated at the resort Other instances: 4.) Our tickets were never sent out, Roxxanna was too busy traveling herself and left them in her office, thank god we knew the ball would probably be dropped at that point - called and went and picked up from the associate 5.) Price were never verified after a deposit was given, it was after a couple weeks when people started having these problems with the single occupancy that we decided to double check. Pretty simple, give a deposit and get a receipt of what is left owing (not here apparently). My single father ended up paying a huge amount and we didn't know about it. 6.) Accommodations for return flights were messed up for one couple and turned into another joke, by that time everyone kinda knew what to expect. 7.) Had to wait 6 months before Roxxanna offered package pricing (hmmm....waiting for email promotions to come in, rather than reach out for them?) 8.) The 'cheapest time of the year' deal that we were told actually is Mexico's spring break and quite busy. The locals said that was NOT not best time to travel for cheap! We become suspicious that this place may reap the travel rewards for themselves by booking under their account - making large group deals a potential disaster. All in all - the experience is NO WHERE near what the seasoned travelers from the party expected. Roxxana offered no added value and actually cost people of the trip more money. The information provided was inconstant or at time outright wrong and actually intimidated some people from coming.