CAA Store - Orillia

Fantastic experience: In general their customer service is great! Veryhelpful when creating a travel agenda. Clean store.

Fantastic experience: The staff are nice and friendly. Always helpful. Need a map for a vacation? This is a great place to go.

Fantastic experience: Excellent CAA store. Reliable.

Fantastic experience: Thank God for 5 tows a year!

Fantastic experience: Review of CAA Roadside Assistance on Highway 11 (19/05/2024) On Sunday, May 19, 2024, we found ourselves stranded on Highway 11 with a flat tire. In a moment of distress, we reached out to CAA Roadside Assistance, and the experience was nothing short of exceptional. Here is a detailed review of our experience: Prompt Response Time From the moment we placed the call, CAA's efficiency was evident. The representative on the phone was calm, professional, and reassuring. Within minutes, we received a confirmation of our request, and the estimated arrival time for the tow truck was provided. Professional and Friendly Service The tow truck driver arrived within the promised timeframe, which was a huge relief. He was not only professional but also very friendly. He took the time to explain the situation, what he would do, and assured us that we were in good hands. His expertise and demeanor turned a stressful situation into a manageable one. Seamless Towing Experience Our vehicle was carefully loaded onto the tow truck, and we were transported to Jim Wilson Chevrolet in Orillia without any issues. The entire process was smooth, and the driver ensured that our vehicle was secured and safe throughout the journey. Excellent Communication Throughout the ordeal, CAA kept us updated via phone and text messages. This constant communication was very comforting, as we were kept in the loop regarding the tow truck's arrival and the progress towards our destination. Overall Satisfaction Overall, our experience with CAA Roadside Assistance on May 19, 2024, was outstanding. Every step of the process, from the initial call to the final drop-off, was handled with professionalism and care. CAA turned a potentially frustrating and stressful situation into a smooth and manageable experience. We highly recommend CAA Roadside Assistance for their exceptional service and professionalism. Their prompt response, clear communication, and friendly service provided us with peace of mind when we needed it most. --- **Rating:** ★★★★★ **Date of Experience:** 19/05/2024 **Location:** Highway 11 to Jim Wilson Chevrolet, Orillia **Service Provided:** Roadside Assistance (Flat Tire and Towing) **Overall Satisfaction:** Very Satisfied

Fantastic experience: Great service. Friendly staff. Very helpful.

Fantastic experience: Amazing insurance prices I save over $1000

Fantastic experience: Quick and prompt service

Fantastic experience: Friendly, helpful staff

Fantastic experience: Service was great.

Fantastic experience: CAA staff are always helpful

Fantastic experience: These ladies and gentlemen were amazing when we got stranded in Jamaica

Fantastic experience: Nice staff and quick response

Fantastic experience: Great experience getting insurance

Fantastic experience: Great service. Friendly staff. Very helpful.

Fantastic experience: Great service. Walked in ten minutes before closing and was able to grab an international drivers license with no headaches. All staff still had smiles on their faces despite me walking in right before close. Keep up the great work!

Fantastic experience: Passport photos taken by a professional employee. Perfect service.

Fantastic experience: Booked our vacation and our travel agent answered our questions even while we were on vacation! Highly recommend Evelyn!

Fantastic experience: Good quick service

Fantastic experience: Awesome service, Thank you!

Fantastic experience: Excellent service!

Fantastic experience: Went to update my payment method. Staff very friendly and helpful.

Fantastic experience: Service and information excellent

Fantastic experience: Took care of our needs.

Fantastic experience: It was a quick trip, the service was great and the person at who served me answered all my questions I had. I recommend this store.

Fantastic experience: Couldn't get through on the phone to get the location but great service while there. They need a sign so you realize where they are when approaching from the south.

Fantastic experience: Couldn't get through on the phone to get the location but great service while there. They need a sign so you realize where they are when approaching from the south.

Fantastic experience: Very helpful Lots of maps It the before the trip store.. Recommend to all

Fantastic experience: Always helpful and pleasant to deal with

Fantastic experience: Very friendly staff!

Fantastic experience: Evelyn Ward is without a dought ,the Very Best.Thank you,Glen

Fantastic experience: I went in for a map. Rep was friendly and also offered a tour book. Quick and pleasant experience.

Fantastic experience: 5 stars to Seyed thanks for everything. Sorry if I spelt your name wrong

Fantastic experience: Very knowledgeable friendly staff. Great place to buy luggage!

Fantastic experience: Great staff.

Fantastic experience: I found the staff very friendly and helpful.

Fantastic experience: Always excellent and very helpful

Fantastic experience: Very pleasant, helpful and knowledgeable staff ❣️

Fantastic experience: Good always on time

Fantastic experience: Quick helpful and pleasant to deal with.

Fantastic experience: Thanks for help with travel wallet tips. Friendly service

Fantastic experience: Great service. I showed up 5 minutes before closing and they were very helpful and pleasant even though I was late. I got my international drivers license in 5 minutes. Very knowledgeable.

Fantastic experience: Very friendly customer service

Fantastic experience: Amazing and fast service. My husband was able to get his international driver's permit in less than 15 minutes.

Fantastic experience: They are very knowledgeable and helpful both in travel policies and products. I haven't traveled outside of Canada for a long time but Julie made a lot of suggestions that I would not have thought of and suggested a couple of products that would be helpful if I needed them. Highly recommended.

Fantastic experience: Very helpful and friendly.

Fantastic experience: Amazing and quick! I stopped by the other day to have passport photos taken; the lady was really nice and had the photos printed and back to me in LESS than 5 minutes! BONUS - Passport photos are free with some (maybe all) CAA Memberships!! Very happy about my visit to this location.

Fantastic experience: I handle my car and home insurance with Leslie at the store. She is great

Fantastic experience: Excellent service. Friendly staff

Fantastic experience: Wonderful helpful staff, and great deals on movie tickets for the theatre next door . Especially if you are a senior.

Fantastic experience: Very helpful booking our trip to cuba.

Fantastic experience: Had a breakdown on Hwy 11 south and called CAA. They recommended Memorial Automotive Services for repairs. It was a great suggestion. The tow truck driver was great and my repairs were quick and reasonably priced. I put my trust in CAA and they didn't let me down. Great service and great drivers. I've never regretted joining CAA and this proves it. Thanks to all who helped me out.