
Calgary Tours 加拿大 -- 歡樂旅遊

Information about Calgary Tours 加拿大 -- 歡樂旅遊
Opening hours
- Monday: 9:00 AM – 6:00 PM
- Tuesday: 9:00 AM – 6:00 PM
- Wednesday: 9:00 AM – 6:00 PM
- Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 6:00 PM
- Saturday: Closed
- Sunday: Closed
Since 1994, Calgary Tours has provided tour services around the world, including Canada, Europe, America, and Asia. Our staff has over 30 years experience and numerous clients, including government officials and well-known entrepreneur. We are designated and most premier tour operator for many international companies in Canada and around the world. Our company also has the best service team with experienced staff for FIT or Guided tour.
Calgary Tours have 5 major Departments: Inbound / Outbound / Charter / Ticket and Package / Seat In Coach Tour Departure
We serve more than 30,000 tourists every year.
Our comment from TraTraTravel about Calgary Tours 加拿大 -- 歡樂旅遊:
Calgary Tours offers a fantastic way to explore the stunning landscapes of the Canadian Rockies. Many guests have praised the knowledgeable and friendly tour guides, such as Allen, David, and Raymond, for their extensive insights into the local history and culture. Clients frequently highlight the exceptional service provided, with tour arrangements being well-organized and accommodating to diverse needs.
Some of the highlights include:
- Engaging Guides: Guests like to mention guides who are not only informative but also entertaining, making the tours enjoyable and memorable.
- Beautiful Scenery: The tours take visitors to breathtaking locations like Lake Louise, Moraine Lake, and Yoho National Park.
- Comfortable Accommodations: Many customers appreciate the high-quality hotels provided during their stay.
However, a few reviews indicate that there can be occasional logistical issues, such as limited time at specific sights or mismatched expectations regarding meal options. Despite these occasional hiccups, the overwhelming sentiment remains positive, with numerous clients expressing their eagerness to return for another tour with Calgary Tours.
Calgary Tours 加拿大 -- 歡樂旅遊: Reviews
Fantastic experience: I had an excellent trip with Calgary tours. I booked through Calgary tours but did the first 2 days through First Express. We travelled from Vancouver for many hours in the comfort of their large coach with charging ports and wifi (slightly temperamental but great to have access!). We visited spots including a winery in Okanagan and a honey farm. Tom was the tour guide for the first two days and he was enthusiastic and helpful. The first night we stayed in Salmon Arm, the hotel was very basic and in need of an update, the breakfast was very simple and basic (toast and scrambled eggs). There was a €30 lunch / dinner option each day which was either Chinese buffet or a hot lunch. There was an option to eat elsewhere but most of the tour ate in the restaurant. The second two nights we stayed in Banff Aspen lodge which was wonderful - lovely modern rooms, great breakfast, access to free hot tub. We visited the main spots near Banff guided by the lovely Raymond. I was dropped off in central Calgary at the end of the trip. Overall a great tour, very easy and so many beautiful spots!
Thank you so much for sharing your experience! We're thrilled to hear you had such a wonderful time with Calgary Tours. It sounds like the coach ride was comfortable, and the stops like the winery and honey farm made the journey even more special. We’re glad to know Tom and Raymond were great guides, and that you enjoyed your stay at Banff Aspen Lodge. We really appreciate you taking the time to share these details and photos—what a beautiful way to relive those memories! Thank you again, and we hope to see you on another tour soon!
Negative experience: Poor service and never care about their clients.
Thank you for your feedback. We're truly sorry to hear about your experience and apologize for not meeting your expectations. Providing excellent service is our priority, and we take your comments seriously. Could you please share more details about what happened so we can better understand the situation and work on improving? We value your input and would like the opportunity to make things right.
Fantastic experience: We booked a 3 days Banff & Lake Louise private tour cover lakes , Nature and hot spring. We were chauffeured/guided throughout by an excellent guide, Raymond, who was most responsive, helpful and flexible to our needs. The holiday met & exceeded expectations. Thanks again to Calvin who plan our trip and our tourguide Raymond. Highly recommended Calgary Tours!
Thank you so much for your wonderful review! We're thrilled to hear that your 3-day Banff & Lake Louise private tour exceeded expectations. It’s fantastic to know that Raymond's guidance and flexibility enhanced your experience – we'll be sure to pass along your kind words to him. We're also glad Calvin could help plan the perfect trip for you. Your recommendation means a lot to us, and we look forward to welcoming you again on your next adventure with Calgary Tours!
Fantastic experience: Fenna, the tour guide, is excellent. The commentary throughout was very interesting and the service was outstanding!
Thank you for your feedback! We are glad you enjoyed the explanation and service from our guide Fenna. We will continue to strive to provide a better experience and hope to bring you even more wonderful journeys next time!
Fantastic experience: After deciding to participate in the Joyful Travel tour, I was very impressed by the quick, precise, and patient responses of the company's customer service staff. Throughout the entire journey, the tour leader Jessie provided professional explanations along the way and shared additional materials she collected about the attractions, allowing me to gain a deeper understanding of this beautiful land. I also thank the driver Jonn for his smooth driving skills, which provided me with a very comfortable, happy, and unforgettable experience. The most impressive moment was on the way to Calgary airport, when John explained the political, geographical, and climatic features of Calgary, there was never a dull moment. I felt like the time to the airport was so short that I wanted to hear more and didn't want to get off the bus. After returning home and sorting through the photos, I realized that the initially briefly visited attraction, Bow Lake, which had a poor weather condition, Jessie later took us to enjoy again when the weather was good. The lake cruise to Maligne Lake, which was canceled due to fire closures, the company's accounting department quickly completed the refund process and notified me within a week. These two things made me feel that the staff training at Joyful Travel was very rigorous, and the employees treated customers with integrity and care, from the planning stage through to the end of the trip, and even in the days after as I enjoyed the photos, Joyful Travel brought me wonderful experiences and memories. If I plan another trip in the future, Joyful Travel will definitely be my first choice.
Thank you very much for your detailed and positive review! We are very happy to know that this trip was able to bring you such a wonderful experience, and we appreciate your high recognition of our team. Jessie will be delighted to hear your praise for her professional explanations and supplementary information about the attractions, while Jonn's smooth driving and commentary made your journey even more enjoyable. We are also glad to know that you were so interested in the background introduction to Calgary, as we strive to provide you with rich information and memories at every moment. Special thanks for your understanding and support regarding our handling of the weather changes and adjustment to the Maligne Lake tour. Our customer service team will continue to be committed to providing efficient and honest service, ensuring that the needs of every traveler are fully met. Your recommendation is the best affirmation for us, and we will certainly continue to work hard in the future, looking forward to having the opportunity to serve you again! ✨
Fantastic experience: I joined the five-day Rockies tour. Thank you to our guides Fenna, Raymond, and David for their professional and humorous service!
Thank you for your share! We are glad to hear that you were satisfied with the professionalism and humorous service of Fenna, Raymond, and David. We will pass along your praise to them! We hope your Rockies trip left you with wonderful memories, and we look forward to serving you again next time!
Fantastic experience: On November 3, 2024, we were a group of 10 people on a private tour, this time the itinerary was to visit Calgary town and Banff. Since Calgary Tour had great reviews, we decided to contact them. The person in charge, Calvin, was very responsible and understood the purpose of our trip, arranging everything for us. Our guide, Raymond Yuen, was very nice and attentive, tailoring the itinerary to our needs. The tour over the few days was rich and fulfilling. Thank you, Calgary Tour.
Thank you very much for sharing such a detailed positive review! We are very glad to know that you and your team had a great time on this private trip. Calvin was very pleased to arrange a suitable itinerary for you, and Raymond will also be happy to hear your appreciation for his careful and flexible cooperation. It is a great honor for us to create such a rich journey for you. We hope to provide you with more wonderful travel experiences in the future! Thank you once again for your support and recommendation of Calgary Tour!
Fantastic experience: Very smooth bus ride and exceptional tour guide. The driver waited extra longer period of time due to our flight delay and all hotel pickups and drops are also very nice!
Fantastic experience: We had a great time for the tours in Banff and Johnston Canyon. Our tour guide Bowden was knowledgeable about Calgary history and very well explaining both in English and Mandarin throughout the entire trip. Thanks very much!!
Thank you for your wonderful feedback! We're so glad to hear you enjoyed the tours in Banff and Johnston Canyon. Bowden is indeed a fantastic guide, and we're happy to know that his knowledge of Calgary history and bilingual explanations made your experience even better. We appreciate your kind words and hope to welcome you on another adventure soon!
Fantastic experience: One of the best tour! Splendid views and well organized tours! Our tour guide Allen was especially friendly and helpful! Thanks to our bus driver Gary as well! High recommended!
Thank you for sharing such beautiful photos of the Rockies – they’re absolutely breathtaking! We're thrilled to hear that you enjoyed the tour and the stunning views. Allen’s friendly and helpful service, along with Gary’s excellent driving, made for a memorable experience. We truly appreciate your recommendation and hope to welcome you on another tour soon!
Fantastic experience: I am very satisfied with the travel planning, the guide Gemma's introduction was great, and she drove very steadily.
Positive experience: It was a great experience exploring Banff! The tour guides (especially Raymond) are informative and friendly! It would have been nice to just stick to one tour guide for the whole 4 days. However, I think there could have been more information on the end time of the tour e.g. may end at 4.30 pm instead of 5.30 pm on some days. Details that there are several drop off points at the end of the tour should have been available. Additionally one of the windows on one bus was translucent (the window was spoilt but had not been replaced), thus I could not see out the window on most part of the tour on one of the days
Thank you for sharing your feedback! We're glad to hear you had a great experience exploring Banff and that Raymond and the rest of the tour guides were informative and friendly. We also appreciate your suggestions regarding the tour timing and drop-off details—this is valuable input, and we'll make sure to improve communication about these aspects in the future. We apologize for the issue with the window on the bus, and we’ll look into this to ensure that all vehicles are properly maintained. Thanks again for your comments, and we hope to have the opportunity to welcome you on another tour soon!
Fantastic experience: 3 days perfect tour to Banff and Jasper. Especially want to say thanks to Bowen, Raymond and John. They are professional and helpful. My family and I had a lots of fun. Bowen and John have amazing driving skills. I fall asleep every time when I step on the bus and woke up when I arrived the next view point. Highly recommended.
Thank you for sharing such beautiful photos – they’re absolutely stunning! We’re so happy to hear you had a perfect 3-day tour to Banff and Jasper. Bowen, Raymond, and John truly appreciate your kind words. Their professionalism and helpfulness, along with Bowen and John’s amazing driving skills, certainly make for a memorable experience. It’s great to know you and your family had so much fun! Thank you for the high recommendation, and we hope to welcome you on another adventure soon!
Fantastic experience: Thank you Bowen, Raymond, John for the warm and kind hospitality!
Fantastic experience: A great experience with attentious guide, excelent driver and funny group. Thank you all!!!
Negative experience: We only waited for the travel bus to pick us up at 9:40 every morning, and then went to different hotels to pick up people. In reality, we only had a few hours of sightseeing time. The 7-day tour I participated in was essentially a one-day tour each day, with different guides every day. The travel time was more than the sightseeing, and the itinerary was very rushed, leading to the cancellation of the Skywalk tour at the Colombian Glacier. Many attractions only had a 15-minute visit. The arrangement was a bit chaotic, and they messed up my hotel for the train connection. The only commendable aspects were two drivers, Gary and Bowen, and one guide, Raymond. All three were very responsible, taking care of getting on and off the bus, and thanks to Raymond for being very thorough with all the arrangements, explaining things in detail at each sight before letting the group explore on their own.
Fantastic experience: We booked a five-day tour from Calgary tours. Our guide Raymond Yuen was very helpful and good at communicating, and also he is a very good photographer. Hope he and his family have a good and health life.
Fantastic experience: Participated in a day tour of Lake Louise and Lake Moraine, the guide #Fenna was very humorous and lively in her explanations. She also generously shared her life experiences, which benefited me greatly as someone who has been in similar situations. I hope future participants in Calgary Tours will also receive Fenna's service.
Fantastic experience: I joined a two-day tour of the Rocky Mountains, and the scenery was picturesque, definitely worth it! The guide David was very humorous and interesting, sharing historical stories and even presenting IQ questions to make the long drive less dull! The driver Gary was also very nice, driving comfortably and smoothly, friendly and polite!
Fantastic experience: Today I participated in a one-day tour of Louise Lake, Dream Lake, and Peyto Lake. Although the weather was not good, the guide Fenna provided a detailed explanation of the history and cultural background of Canada and Alberta throughout the trip. She was humorous and informative, and I learned a lot. I hope to have the opportunity to bring friends and family to similar day trips next year. Thank you, Fenna!
Fantastic experience: In September, I went on a four-day trip with my family. We had an amazing time! If we can choose a tour guide next time, we will definitely look for Jesse. We all love him a lot.
Fantastic experience: We, six ladies, have jointed a wonderful four-day tour in Banff area with Calgary Tours . Our tour guy , Allen Chiu, has served us during last two days. He is very knowledgeable about the areas we went, he took care of all our needs enthusiastically and carefully. He has made our last two days a wonderful trip. We hope our next trip with Calgary Tours will be served by Allen. Thank you Allen!
Fantastic experience: I participated in a four-day tour of the Rocky Mountains in September 2004 and met a guide named Bowen, who was very detailed in his explanations and always had a smile. In addition to explaining the attractions, Bowen also shared some little historical stories related to the locations, which was really great.
Fantastic experience: 9/13 Participated in a four-day tour. Had an amazing time. Very lucky to have the best guides, Bowen and Jesse❤️. They were very thoughtful and their explanations were excellent, impeccable. Thank you for making our memories so wonderful. (I am Taiwanese, my review is definitely worth considering.)
Fantastic experience: Calgary Tours is really nice with good service. I strongly recommend the tour guy, David.
Fantastic experience: Had two great tours from Calgary to Banff. I preferred the Lake Tour over the Banff & Canyon tour, but that is a matter of taste. The tour guide, Sammi, was excellent; he made the time from Calgary to Banff fly by in a breeze.
Fantastic experience: Spent a wonderful day visiting Lake Louise, Moraine Lake, Emerald Lake and the Natural Bridge. Our tour guide Rayman was very friendly and give us lots of information on the sites we were visiting. Highly recommended.
Fantastic experience: The tour guide was great, especially since I left my camera on the bus, and the guide kept it for me until I came back to collect it. Thank you.
Fantastic experience: The service is good, prompt, arranges travel, airplane, good price
Positive experience: We were staying in Canmore going on Banff Johnson Canyon tour. We had to drive to Banff to meet bus after they drove right through Canmore??? The other Tour companies picked us up at a Canmore location.
Fantastic experience: Allan is the best tour, we loved him
Fantastic experience: It’s been a wonderful experience travelling with Calgary tours today and our guide David was very helpful and a very jolly person. Thank you David.
Fantastic experience: I loved it! A well-organized tour, spectacular places, and comfortable hotels. I recommend it!
Fantastic experience: Just finished a 5-day trip to Banff, it was great. The itinerary and hotel accommodations were very satisfactory. The tour guides provided detailed introductions, especially Allan and Owen, who explained every scenic spot we passed.
Fantastic experience: A passionate ❤️ and professional team made my honeymoon trip a wonderful time. I recommend everyone to travel to Canada and choose Calgary Tours.
Fantastic experience: I signed up for a four-day tour of the Rocky Mountains, also purchasing two additional nights for an extended stay at the Ramada hotel in downtown Calgary. Everything was as described on the official website; the driver arrived on time to pick us up at the hotel lobby, and our tour guide Jessie was friendly and polite, helping us arrange seats and confirming our group meals. During the journey, the driver had excellent driving skills, and the guide would talk about the glaciers, trains, and animal bridges we could see along the way. Initially, when I made the payment (2200 CAD+), I felt a bit upset about my budget, thinking it was quite expensive, but the whole trip and the services provided by Calgary Tours made me feel it was worth every penny. And don’t forget to tip the guide CAD 15 per person every day!
Positive experience: Overall, the journey experience was great! We booked a 7-day itinerary covering five national parks! The only improvement could be that the organizers' coordination arrangements can be more detailed for the tourists' benefit. Because Jasper National Park was closed due to forest fires, the itinerary was changed! As a result, we stayed in Banff for three days! One of those days was actually a free day! Due to lack of timely communication, we didn't know that our itinerary was cancelled for a day, and we had to arrange everything ourselves that day! This made it quite passive and inconvenient, leading to a wasted day in Banff! However, the beautiful scenery still captivates one's heart! The arrangements made by the guides, including accommodation, were very good! Especially David, the driver and guide! Not only was his explanation detailed and easy to understand, but he was also knowledgeable and humorous! He interacted wonderfully with the tourists. Moreover, he constantly reminded the tourists to buckle their seatbelts! Whenever he had a moment, he would repeatedly clean the car windows! He truly dedicated himself to doing this job well! He provided us with a perfect ending to our last day at Waterton Lakes National Park and took us back to the airport! His work definitely deserves five stars! Therefore, I still recommend Joyful Travel! It is very cost-effective!
Fantastic experience: Due to the fire, the government ordered an emergency evacuation of Jasper at 10 PM. Fortunately, we participated in the Calgary Tour, where our guide Raymond arranged our evacuation. Raymond drove from 10 PM until 7:30 PM the next day, only taking a one-hour break in between, and he constantly checked on us during the journey. He also made stops along the way for us to enjoy the beautiful scenery and was always discussing how to adjust the itinerary to meet our needs. He was very professional. Calgary Tour's staff Mandy urgently arranged a hotel in Golden. This hotel was spacious and well-equipped. The next time I come to Canada, I will consider Calgary Tour first.
Fantastic experience: Got great experience and highly recommend this company. Alan is an extremely knowledgeable and friendly tour guide.
Fantastic experience: David is the best tour guid! He is very nice and fun guy!
Negative experience: Extremely bad experience with no air conditioning in the bus between Banff to Kananaski in extreme hot weather (41 degrees); hotel was old (more like a Sandman motel) bad with loud AC with no elevator access to room.
Dear Value Customer,Thank you for your feedback. However, we would like to clarify a few points. The temperature here in the Rockies has not reached 41 degrees, and based on feedback from other customers, our air conditioning systems are functioning normally. Additionally, our tour did not include any stays at motels.To help us investigate and improve our services, we kindly ask that you provide more detailed and accurate information regarding your concerns. Without this, it is difficult for us to verify the validity of the feedback, and to make improvement.If you would like to discuss this further, please feel free to contact us at [email protected]. We look forward to hearing directly from you.Thank you and Regards,Calgary Tours
Fantastic experience: Overall a great experience. Customer service from booking to the end of tour. Rearrangement due to Jasper wild fire, not perfect, but it could be worst if I planned the trip by myself. Highly recommend Calgary Tours!
Fantastic experience: We have just completed our 5 day Rockies tour with Calgary tours. Everything was as advertised, always on time and very organised. The accommodation in Banff and Calgary was very good. In particular our guide Allen was very friendly, informative and has a good sense of humour. Also our driver was very personable and professional in his duties. Overall a very positive experience and the Rockies are both spectacular and mesmerising.
Fantastic experience: We are delighted by taking Calgary Tours. Well designed. Well co-ordinated tour. All involved Calgary team members are very friendly supportive right from tour booking till end of tour. Great Experience.
Fantastic experience: Raymond was our tour guide and driver who took us to Lake Louise, Moraine Lake, and Yoho National park. It was an awesome experience. He was the best tour guide I ever met, very friendly and professional
Fantastic experience: Professional team to arrange a wonderful private tour for our group of 10 people. The company did a very good response to the Jasper wildfires and rearrange the accommodation and itinerary very quickly before our trip starts. The drive guide, Fenna has extremely knowledgeable about the area and Canada history. It is so funny to understand more about Canada. It is so well worth it for hiring them to have a private tour, especially we have a toddler and senior family members in our group.
Fantastic experience: We recently took a 2-day, 1-night tour with Calgary Tours, and it was an outstanding experience! The highlight of the trip was our guide, David. He went above and beyond to ensure we were well-informed at each stop, made the most of every moment, and kept us entertained throughout the journey. David is, without a doubt, the best tour guide I’ve ever encountered! The hotel arranged for us was also excellent, providing a comfortable and pleasant stay. While the entire tour was fantastic, the second day, which focused on Lake Moraine and Lake Louise, stood out as particularly memorable and even more rewarding than the tour of the Banff area. One suggestion for improvement would be to reconsider the lunch options, as the $60 per meal price feels a bit high for the value provided. I would also like to commend Calgary Tours for their exceptional customer service. They were always reachable and incredibly helpful through calls and WhatsApp messages. Overall, I highly recommend Calgary Tours to anyone looking for a well-organized and enjoyable experience. They truly know how to ensure you have a wonderful time!
Fantastic experience: The tour was great, my girlfriend and I enjoyed our tour. Jacko is a good driver and tour guide.
Fantastic experience: Wonderful bus tour experience. Great people to deal with from booking thru the tour itself. Coast Calgary and Mount Royal were very nice hotel choices. Our guides and drivers were great-David, Alan and Gary, Jesse and Cowboy John. The scenery in the Canadian Rockies is so beautiful.
Fantastic experience: Excellent tour planning and excellent and quality hotel and transportation services. Very personal, friendly, knowledgeable tour guide. Alan, you are great! Very personal and friendly, and professional bus driver. Gary provided safe and smooth transportation services through the entire tours. We have a wonderful tour experience in the Canadian Rockies and enjoyed every minute and every scenery stop when we came to stand in front of the grand natural beauty!
Positive experience: It is recommended to provide bottled water to each participant on hot days, and allow participants to freely choose the activities they want to join on site.
Dear Value Customer,Thank you for your valuable feedback.We appreciate your suggestion to provide bottle of water to our customers on hot days. Ensuring the comfort and hydration of our guests is a priority, and we will certainly consider this for future tours.To ensure our customers do not miss out on the attraction activities, we highly recommend purchasing admission tickets in advance. Admission tickets can sell out very quickly, especially during peak season, and availability on the spot cannot always be guaranteed due to high demand during busy periods. We appreciate your understanding and we hope to have the opportunity to serve you better in the future.Best Regard,Calgary Tours
Fantastic experience: This is the best experience my family has had during our group tour. There were no long-distance drives, and there were absolutely no shopping stops. The key point is that Mr. Alan, the tour guide, has a very high level of professionalism, providing detailed introductions in both English and Chinese wherever we went, and taking care of every group member with great attention. Our family had a fantastic time on this trip.
Fantastic experience: Amazing tour and tour guide
Fantastic experience: Good Service
Fantastic experience: Amazing service Fenni is the best!
Fantastic experience: Hi I m rashi from India I made this tour with my tour guide Allen awesome place awesome weather Allen guide all details to us we have language problem but he explain all details personally to us he is very nice careful n protective with all tourists thanq Allen you made our tour memorable and successful thank you so much Calgary tours and Allen
Negative experience: Original Review: In short, beautiful view but this tour is waste of money. A SCAM for anyone who can speak English. I truly advice you to seek other options. By finishing the payment, you are near the end of their service. Everything will be unadjustable and unrefund from this point. With an average of $50 group lunch, you will get $15-$20 worth meal that you can get anywhere else. When i complain this to them and wanted to cancel following lunches, they literally said "it's your problem. Our goal for group lunchs is to provide convenience, not valuable and delicious meals." For most of the sightseeing, you are given only 15-20 mins to browse around and take pictures. And that's it. If you asked to get a 2-bed hotel room, they will tell you due to communication errors with the hotel, only a 1-bed room will be provided and they have ZERO responsibility for their mistake, as they cannot promise any result and things are up to the hotel availability. Even better, your guide also discriminate women by saying "the weather is good because last night a few beauty slept with the sky, and the sky was happy". BE MINDFUL OF YOUR CHOICE. Edited on July 14 in reply: I really appreciate their "IT'S YOUR PROBLEM" mindset. Hugely fed my ego ;)
Dear Value Customer, Thank you for taking the time to share your experience. We genuinely value all feedback as it helps us improve our services. We are truly sorry to hear that your experience did not meet your expectations.Group Meals: The cost is not $50 per meal; one of the meals is at the unique Fairmont Hotel by the lake. Due to the limitations and nature of the national park, which is nearly 2 hours from the main cities, it is challenging to supply food and groceries. Maintaining the nature and cleanliness of the park, ensuring future generations can enjoy it, imposes many restrictions, including on food supply and hotel building. Five-star food is not the main selling point of our group meals, nor is it the main attraction of the national park.Sightseeing Time: Our tour schedule aims to balance sightseeing with travel time to ensure guests can experience multiple locations. We understand that the allotted time may have felt too short for some stops, and we will review our itinerary to see if adjustments can be made.Hotel Accommodation: We apologize for any inconvenience caused by the room arrangement. We always aim to meet our guests' preferences and have always stated clearly that bedding requests for two people in one room could be allocated as one bed, two beds, or one bed and one sofa bed. We will certainly request and make every effort to accommodate your needs; however, there can occasionally be issues due to hotel availability, so we really cannot guarantee. We are committed to improving our communication with hotels to avoid such errors in the future.Tour Guide's Comments: We take allegations of discriminatory remarks very seriously. This behavior is not aligned with our values and is not tolerated in our company. However, the brief nature of your feedback makes it difficult to fully understand the context of the tour guide's comments. We ask that you provide more details so we can thoroughly investigate the situation. If your account is accurate, it could lead to suspension or termination of employment. Therefore, it would be greatly appreciated if you could provide more specifics.We would appreciate the opportunity to discuss this further. Please contact us directly at [email protected], and we will do our best to address your concerns. Thank you again for your feedback.Best Regard,Calgary Tours
Fantastic experience: Excellent customer service, on time pick and dropp off , daily tour guide and hotel. I enjoyed my trip with calgory tours. Special thanks to David and Joe ( Tour guide and driver) to evacuate from Jasper wild fire. Whenever I will visit again, I will use your services for sure. Thank you for making my trip very pleasant and worry free.
Fantastic experience: Had a very good experience with Calgary Tours. They are very professional and efficient. The tour itinerary was well-planned and allowed us to see all the highlights of the city.
Negative experience: If there were a zero-star option, I would definitely rate it! This was my worst trip ever, with the most poorly organized travel arrangements. This travel company disregards customers' feelings, sightseeing times, flight times, and hotels. They only care about taking as much money from you as possible throughout the journey. They only gave limited 15 to 30-minute photo opportunities at Banff, Lake Louise, and Jasper for each famous place and forced everyone to return at the designated time. I saw many elderly tourists and young families with kids who were scared to be late because the tour guide and the bus driver wouldn't wait for anyone who was 10 minutes late. They strongly discriminate against young and old tourists who cannot walk fast enough to go through the spots. They said they were out of hotels in Banff and put us on a two-hour bus ride back to Calgary at the end of the day. Despite paying the same fees, our living conditions were worse than those of other tour group members. We stayed at a two-star inn named Coast Calgary that suffered from downtown's endless traffic noise, and we had to wake up two hours earlier to take their bus to reach the starting point in Banff Asper Lodge Hotel. There was no refund of hotel fees, and they would not swap us to any other similar 3-star hotels for compensation, even if customers offered to pay the extra costs. Unbelievably, customers have no coverage to stay in Banff with misleading advertising 2 nights in Banff. Their supervisor refused to deal with immediate problems and irresponsibly left the complaints to the staff. I wasted plenty of time to talk with staff on the phones and ended with unlikely result. The worst thing happened on the last day. Their time management was awful and nearly caused our family and friends to miss our flight. They sent us to the airport at the end of their day plan, causing us to almost miss our 9:40 pm flight by arriving at the Calgary airport at 9. We had informed them of our flight number and time before the trip started, but they completely ignored this information repeatedly. On the last night in Jasper, we reminded the tour guide of our flight time, and he threatened that we wouldn't make it. He said they would try to arrange for another driver to pick us up at Lake Louise. However, they made no adjustments and kept lying. They sent every tourist back to the Fairmont Lake Louise Hotel, Banff Aspen Lodge Hotel, and Elk Avenue Hotel. Each of the three stops took at least half an hour. So, we took the same bus back to Calgary and they finally sent a van when we were already in the city. Thankfully, we were not forced to go back to the first-day hotel, the Coast Calgary Downtown Hotel. We couldn't imagine what would have happened if it hadn’t rained that day, causing us to skip two famous places to save at least half an hour. If you still decide to choose this company for your holidays, please skip the lunch sections. Not a single lunch was worth $50, even at the Fairmont hotel where the portions were small. The only money worth spending is on the tickets and bus fees for transportation. You cannot avoid the $15 mandatory tips per person and the overpriced poor hotels. Please don't join this group trip; you can find a travel bus that takes you to Banff from Calgary airport and organize your trips and hotels on your own for a much lower price and more relaxed schedules.
Dear Value Customer,Thank you for your feedback. We understand your frustration regarding the refund denial. Unfortunately, the request was made outside of the refund period, specifically one day before your stay at the hotel, which you agreed to when purchasing the tour. Therefore, we'd like to clarify a few points:Sightseeing Stopping Time: We use GPS tracking for each vehicle to monitor stop times. After a thorough investigation, we are confident that the tour guide did not shorten any stops during your trip. If you have specific points and evidence, please contact us, and we will discuss them with you further. Regarding the tour guide's attitude, general comments make it difficult to address improvements or judge any wrongdoing. Providing more specific details would be appreciated.Hotel Accommodation: Before you booked the tour, we informed your sales agent that due to the last-minute booking and high demand, one night would be spent in Calgary instead of Banff. Despite agreeing to these terms and paying for the tour, you later expressed dissatisfaction. It is impossible for us to accommodate changes to the original hotel stay so close to the travel date. Especially with high demand and some customers booking over a year in advance, we do our utmost to accommodate requests made just two weeks before traveling. We offered alternative dates where you could stay in Banff for two nights, but you chose the specific date. Group Meals: The cost is not $50 per meal; one of the meals is at the unique Fairmont Hotel by the lake. Due to the limitations and nature of the national park, which is nearly 2 hours from the main cities, it is challenging to supply food and groceries. Maintaining the nature and cleanliness of the park, ensuring future generations can enjoy it, imposes many restrictions, including on food supply and hotel building. Five-star food is not the main selling point of our group meals, nor is it the main attraction of the national park.Transportation to the Airport: Please clarify your use of the word "threaten." You mentioned that the tour guide offered to help you catch your flight. The comments you wrote seem inconsistent, and "threaten" is a strong word. We would appreciate more details.We have always strived to ensure a smooth and enjoyable journey for our customers over the past 30 years and will continue to do so. We are genuinely sorry to hear about your experience. We take pride in our continuous improvement, so if you could provide more specific details directly to us, it would be greatly appreciated. Again, thank you for your feedback. Please email us at [email protected] if you would like to discuss this further. We would love to hear directly from you.Best Regard,Calgary Tours
Fantastic experience: Had such an amazing tour with Calgary tours. Their price is so reasonable.Our two day tour costed around 500 per person after taxes including one night stay at Banff and complimentary breakfast on the following morning. Wasn't expecting the stay to be that nice. David was an amazing guide. Would definitely recommend!
Fantastic experience: I would first like to thank Thomas, Zoey, Bary (if that is how you spell his name) and we can never forget the two GOATS Jesse the tour guide and John the bus driver. It was however unfortunate that my trip to Jasper was cancelled due to the forest fire but the rest of trip very skibidi and the pictures I took has so much aura in them. Remember for future people you will land a jackpot if you get Jesse and John as your tour duo.
Negative experience: Not happy w Banff day tour at all. The guide cut off our Banff 90min free time at all and only replace by less than 1hr lunch (super slow service) at their arranged restaurant (we choose to include their offered lunch for additional charge) and when I raised this concerns w tour guide (Alan), he refused to provide original promised (on tour itinerary) free time to us. We end up arrive Calgary more than 1hr earlier than designated time and miss visiting Banff town.
Dear Value Customer,Thank you for sharing your feedback regarding your recent Banff day tour. We sincerely apologize for any inconvenience you experienced. We value your input and would like to provide some clarification.According to our itinerary, 90 minutes are allocated for both visiting Banff town and lunch. We regret that the lunch service impacted your free time. To enhance your experience in the future, we recommend considering an extra night's stay in Banff to fully explore the town. When designing our itineraries, we always take customers' feedback into account to better accommodate their preferences regarding timing and destinations.The return time for the Banff day tour is approximately 6:30 PM to 7:30 PM, depending on traffic conditions. Return times may vary for different tours based on the travel distance.We appreciate your understanding and are committed to improving our services. We hope to have the opportunity to serve you better in the future.Best Regard,Calgary Tours
Fantastic experience: Nice tour arrangements and tour guide also comfortable with us we recommend same to our friends and family
Fantastic experience: Jessie was great! We enjoy very much the tour with beautiful views and Jessie’s professional support. Highly recommend
Fantastic experience: Amazing Experience with Jessie. very on time and well organized. Will join again.
Fantastic experience: It was such an amazing trip and at a reasonable price. We chose the 3-day tour, 2 nights at Banff., with a free Banff day in between. We decided on going on a bus tour rather than driving because we didn’t want headaches in renting a car, getting a park pass, looking for parking, and looking for a hotel. We simply want to relax and enjoy the view and we are glad we did. The coach bus was comfortable. The Tour guides, David and Raymond are very professional. They were always into the scheduled itinerary, like how many minutes into a specific spot, and where to meet, and they settled us well into our lunch. Foods were great. We had our first lunch at Discovery Center at Columbia Icefield which was reasonable, chicken/beef burger/fries/fruits. The 2nd lunch was at Fairmont Chateau, lake Louise which was the best. We felt special at that location but took us 45 minutes to 1 hr for lunch time. And the food was mouth-watering. We got the opportunity to shop at the giftshop exclusive for Fairmont Chateau guests, we thought it would be expensive but it was reasonable. The hotel included in the Tour at Banff was great. Clean and comfortable and walking distance to restaurants and shops. I am glad I chose the tour because if you book a hotel separately, it would be expensive. Probably the only negative side was, that you are a time constraint which is expected. But you got most of the great places you want to see in Banff and Jasper. Tours4fun responds promptly to all my inquiries. I will book another trip through them. Thank you Tours4fun and Calgary Tours.
Fantastic experience: We joined a 6-days private tour to Banff, Yoho & Jasper National Parks. Raymond, the tour guide, is a nice, cheerful and experienced person. He advised us to visit some beautiful sights which we didn't know. Also, he is reliable and conscientious. After the emergency alert of evacuation was issued due to active wildfires in Jasper at night on July 22, 2024, Raymond picked up us from the hotel and drove us safely from Jasper to BC overnight. We're grateful to have Raymond as our tour guide and thank you the Calgary Tours for efficiently arranging another accommodations for us.
Fantastic experience: It’s very special experience in Banff and Jasper national park, you can see the Ice fields in the summer! very amazing! Raymond introduce the history very clearly and interesting. I love this trip!
Fantastic experience: We just finished a 5 day tour with Calgary Tours. The tour guide was professional, and the time and itinerary management were smooth and well-organized. We had enough time to relax at each sightseeing spot. Bow Lake, Lake Louise, and Moraine Lake are truly breathtaking. We also loved our accommodation included in the package. It was conveniently close to the town, providing us with many restaurant options. The bedding arrangements were exactly as we requested. Even though they mentioned that they couldn't guarantee it due to availability, we noticed that the tour guide had our request on the sheet. We appreciate their effort to make this happen. I took this trip with my mom to celebrate her 65th year old birthday, and they even upgraded us to VIP seats for free. It made us feel special. We highly recommend this company.
Fantastic experience: The company is experienced and the tour guide is very interesting.
Fantastic experience: The customer service staff responded very quickly on FB, and the tour guide explained the attractions very well, allowing me and my family to have an unforgettable memory. Thank you very much.
Fantastic experience: A tour worth joining! The guides are very dedicated. Banff and the glaciers are definitely worth visiting.
Fantastic experience: Super beautiful day with Calgary Tours, superb views and great moments spent, super guide.
Fantastic experience: During my stay in Calgary, I took two tours with them to Banff National Park, and it is a company I would recommend to explore the amazing nature that Canada has to offer if you are not doing the trip on your own. They have different tours ranging from one day to four days to visit the natural parks of the Rocky Mountains. The purchasing process is straightforward, and the organization during the trip is perfect. They assign your seat upon arrival, which is great because we’ve all been on tours where people sit wherever they want, and during different stops, they change places… Not here, everything is organized from the very beginning. The itinerary and the times set in the reservation are respected. I took the tour of Lake Louise, Moraine Lake, Emerald Lake, and other points of interest, and the second tour was to Banff, going up Sulphur Mountain by gondola, visiting Banff town, Hoodoo Rocks, Bow River with its small waterfall, and Johnston Canyon. Both drivers and guides were perfect! The tours are offered in Chinese and English!
Fantastic experience: We participated in the Fairmont Series - Overview Tour of the 5 National Parks in the Rockies. The guide Allen planned everything thoroughly, managed the process accurately, and provided detailed explanations. Driver Garry drove smoothly, very good, thank you!
Fantastic experience: We participated in the Fairmont series - a 7-day tour of the 5 major parks in the Rockies. The itinerary was tight, and during the trip, guide Allen and driver Garry provided rich local information and safe driving. The timing was well managed, making it a reassuring journey. Thank you very much for the travel agency's arrangements.
Fantastic experience: This time, I participated in a seven-day tour of Canada with Happy Travel from 6/28 to 7/4. The itinerary through the national parks for seven days was really enjoyable. Happy Travel's arrangements were excellent, and our tour guide, Allen, who is also from Taiwan, made us feel very welcomed. Throughout the journey, he provided detailed explanations in both Chinese and English. Any questions or problems we had, he was always happy to share his insights. At every restaurant, he always ensured that all travelers had their meals before starting to eat, which was quite tough. Staying one night at the Castle Hotel by Lake Louise is a must to fully enjoy the beautiful scenery of the lake and mountains; it is worth it.
Fantastic experience: Zoe and Mark are wonderful
Fantastic experience: Nice service
Fantastic experience: Good service attitude, careful explanation and careful sharing
Fantastic experience: Zoe and Stewart are very nice
Fantastic experience: Zoe and Stewart are great!
Fantastic experience: Great tour experience with Stewart & Zoe
Fantastic experience: Highly recommend to everyone
Fantastic experience: Zoey and Stuart provided us with an amazing trip!
Fantastic experience: Great experience with Zoey and Stewart for our trip to Glacier view ice, Peyton lake, Jasper and bow lake
Fantastic experience: Took the glacier tour and it was a great experience. Highly recommend!
Fantastic experience: Excellent attractions, excellent tour guides, very good schedule, good price. My family enjoys the 7-days tour.
Fantastic experience: The one-day tour of Banff was well-organized and allowed us to gain a deeper understanding of the local area. Highly recommended!
Fantastic experience: My family and I had a great time touring around Banff and Jasper with great drivers and the very funny and friendly Mr. David as our tour guide. Thank you!
Fantastic experience: Had a great time on our family 6 day tour from Calgary to Banff and Jasper National Parks!
Fantastic experience: Great experience with Zoey and Stewart for our trip to Glacier view ice, Peyton lake, Jasper and bow lake.
Fantastic experience: Great experience. The guide was knowledgeable and provided interesting insights into the area's history and attractions. Overall, it was a good experience and a great way to see Banff.
Fantastic experience: The tour to Jasper was exciting and beautiful. Tour guide Zoey and driver Stuart made this trip fun!
Negative experience: Do not use Calgary Tours! They simply don't care about the customer. They only want to take your money, maximize that, and waste your time. We lost 3 hours of our time because Calgary Tours decided we had to drop off 3 people to the airport, causing a huge detour. This was poor planning and inconsideration to us and the others on the trip cause of 3 people, which were 3 sales more for Calgary Tours.
Thank you for sharing your feedback with us, although we're sorry to hear about your experience. We truly understand the frustration of not being able to claim compensation, and we regret any inconvenience this may have caused you.It's important to note that the decision regarding the route is influenced by various factors, such as traffic conditions, downtown proximity to the airport, and logistical considerations. Our dispatch team diligently assesses these factors to ensure the smoothest travel experience for our guests, relying on real-time updates to make informed decisions.We apologize if the route taken did not meet your expectations. Your feedback is immensely valuable, and we assure you that we'll thoroughly review our processes to enhance communication and planning for future journeys. Your input helps us refine our services, and we're committed to improving based on your insights.Once again, we appreciate you bringing this matter to our attention. We sincerely hope for the opportunity to better serve you on your future travels
Fantastic experience: The Tour to lake Louise is very memorable. The tour guide, the natural stunner, makes me want to visit Banff again. Thanks to guide Zoey and the driver Mark for their support throughout the journey.
Fantastic experience: Had the best time! Our tour guide, Alan was the biggest sweetheart and so helpful. Even our bus driver, John was super funny and sweet. Overall a 10/10 experience.
Fantastic experience: I took the Rocky Mountaineer Journey Through the Clouds 5-Day Tour. Had a wonderful time on the Rocky Mountaineer from Vancouver to Kamloops and then to Jasper. There was a hotel voucher mix-up and I got in the wrong hotel. The front desk staff there went out of their ways to help me locate where I was supposed to be staying while a Calgary back office staff coordinated and sent a tour guide (Fenna) to collect & drop me off at the right hotel. The next day, 11 of us traveled from Jasper to Banff on a 14 seaters. Our tour guide (Mark) was very helpful and accommodating. He took us to all the place in the itinerary. The last two days, I was on a big bus with 40-50 others. Our tour guide (Jesse) was very nice and acknowledgeable. We visited different places in Banff as in the itinerary. Overall, I enjoyed the whole tour for both train and bus. For the train, I just sat back and relaxed while enjoying beautiful views and exceptional services. For the bus, I got to visit many places with breathtaking views. Although there was a hiccup with the hotel in Jasper, the staff & guides at Calgary tour tried their best to make sure I was happy with the trip including a compliment front seats, which was a nice gesture.
We're deeply sorry to hear about the inconvenience you experienced upon your arrival at the hotel in Jasper. It's certainly disheartening when expectations aren't met, especially after such a delightful journey on the Rocky Mountaineer.We sincerely apologize for the confusion regarding your booking. While we understand the frustration this situation may have caused, but unfortunately, experienced an unexpected issue leading to the relocation of bookings. Please rest assured that this is not indicative of our usual standards, and we're actively working to prevent such occurrences in the future.We appreciate your understanding during this unforeseen circumstance and are glad that our guide was able to assist you in finding your way. Your feedback is incredibly valuable to us, and we'll use it to improve our processes and communication moving forward.Once again, we apologize for any inconvenience you experienced. Our tour guides are professionals who strive to provide exceptional service and ensure an enjoyable experience for our guests. We are confident that their expertise and dedication will positively influence your perspective.
Fantastic experience: We completed 5 days tour to Banff and Jasper and it was a great experience. Tour guides Allan and Raymond were exceptional! They kept good balance between Mandarin and English instructions and were knowledgeable. Good hotel arrangements and timely departures to and from every venue. This is the cheapest tour one can take for rockey mountains but they do not compromise on quality...I recommend it to everyone.
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