Travel Time Inc

Negative experience: It was a terrible customer service!! We had a very bad experience in that place

Fantastic experience: Our trip was truly unforgettable! Every detail was perfectly arranged—from beautiful historic accommodations to incredible drivers who showed us both famous landmarks and hidden gems. The entire experience felt seamless, personalized, and far beyond our expectations. A once-in-a-lifetime journey we will always cherish! A huge thank you to our travel agent Terri Jo!!

Negative experience: If I could give less then 1 star I would. I walked in and the atmosphere was cold and I felt out of place. The agent working looked annoyed I had come in and quickly asked what it is I wanted. With a few notes jotted down on a piece of paper in what I was looking for, she advised she would hopefully get back to be before end of day. Well I received an email from her stating what I was looking for was out of my budget and she recommended I look at other places and provided me with some terrible options. I must say no phone call or no option with regard to what I chose provided. She assumed that I couldn't afford what I asked for and took my recommended budget literally. Very unprofessional, very focused it seems on just making business transactions rather than human connections. There moto is "Excellence in Travel" should be more Excellence in terrible service. I will never use there services again and I advise the same. + • •

Negative experience: The theme of my experience with Luana would be “extra charge.” The initial price was higher than Expedia but we thought having a travel agent would be to our advantage. We were wrong. Every time we talked to Travel Time it seemed we had to pay for something else that for some reason was not included in the original price. We eventually cancelled our trip and despite paying extra for cancelation insurance, it was like pulling teeth trying to get our money back. The customer service was horrible. We eventually re booked through Expedia and even with the deposit we lost, we saved $750. We also had better hotel transportation and better flight times when we rebooked. Would not recommend booking through this company.

Fantastic experience: