Qualitour - Richmond Branch

Dear Hedy, Upon receiving your review, we conducted a follow-up investigation regarding your cruise booking complaint. First and foremost, thank you for your support of our company and for providing feedback that allows us to identify areas for improvement within our services. We have, as per your request, directly forwarded your case to the cruise line provider, so you may reach out to them independently and make specific service requests. We would like you to understand that due to the pandemic, many cruise lines have made significant changes to their operations. Many companies, especially Oceania, have gradually transitioned onboard purchases, cruise check-in, and shore excursion bookings to their own apps. Until the cruise line opens your sailing date for handling on their app, we, as sales agents, are unable to assist directly. This limitation is why our colleagues have been unable to fulfill your requests despite your follow-ups, as they’ve explained. We apologize for any inconvenience this may have caused, and we hope that, when you contact the cruise line directly, you’ll receive the assistance you need. Wishing you an enjoyable journey with Oceania, and may you have a wonderful cruise experience.