Voyages Aqua Terra Des Hautes Laurentides

Fantastic experience: Excellent service, Sylvie is very professional, knows her products very well and her advice is wise, all with good humor and a smile. Thank you very much, you make the experience of purchasing a trip a real pleasure!

Fantastic experience: Excellent service and good advice

Fantastic experience: Super service, Sylvie is attentive to our needs

Fantastic experience: I want to emphasize the excellent work and determination of our advisor Sylvie from Agua Terra Laurentides, and let me explain. I have been living in Ecuador for 4 years. Every year I return to spend about 2 months. During my last visit on March 9, 2020, I was stuck in Quebec for 8 months while waiting for the borders to reopen. Naturally, my return flight that was scheduled for the end of April 2020 was canceled. I had to buy another return ticket and seek to claim my canceled flight from April. This is where everything gets complicated. My claim followed its course, but unfortunately, there were several successive errors in my settlement. Sylvie played a predominant role. After nearly 1 year, yes 1 year, I have just received this refund. Without the representation and support of my advisor, the situation would have been entirely different. To say pitiful. It is in this type of situation that we realize the work of a travel agent. Yes, they are there to advise us, but also to represent us in these types of situations. Thanks again to you, Sylvie, Jocelyne, Quito - Ecuador

Fantastic experience: Se soucient de l opinion

Fantastic experience: very professional and personalized travel agency. outstanding service. the two owners are true gems, with years of experience and travel under their belts.