Expedia Cruises
Information about Expedia Cruises
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Established in 1987, Expedia® CruiseShipCenters® is a retail travel agency franchise and a global leader in the marketing and sales of cruise vacations. Our company’s ongoing commitment to providing incredible value and exceptional service to travelers has helped us grow at an average rate of 11% each year, for over two decades. Although our brand specializes in cruises, each Expedia CruiseShipCenters location operates as a full service travel agency offering flights, hotels, tours and resort packages â€" all at Expedia® prices.
Our comment from TraTraTravel about Expedia Cruises:
Expedia Cruises is renowned for its exceptional service and knowledgeable staff, making your travel planning seamless and stress-free. With a team of dedicated travel agents, including the likes of Trina, Janice, and Brenda, clients have reported fantastic experiences while booking everything from cruises to family vacations. Many customers have expressed their gratitude for the timely responses and attentive care provided by the agents, who often go above and beyond to ensure a perfect trip.
Some highlights from customer experiences include:
- Personalized Attention: Agents like Janice and Brenda are trusted for their ability to cater to individual client needs, with many declaring them as their go-to travel experts.
- Efficient Booking: Clients have praised the fast and efficient booking processes, with agents assisting in finding the best deals and options for flights and accommodations.
- Support During Travel: Numerous reviews highlight how agents provide support during trips, helping customers navigate unexpected changes and ensuring a smooth experience.
- Strong Recommendations: Clients frequently recommend Expedia Cruises to friends and family, underscoring the positive relationships they've built with their agents.
While there are occasional critiques regarding individual experiences, the overwhelming majority of feedback points to a high level of satisfaction with the service provided. Whether you're planning a cruise or a family getaway, Expedia Cruises remains a top choice for travelers seeking reliable and friendly support.
Expedia Cruises: Reviews
Negative experience: Use any other place than here. Planned a wedding and used Darcy, it was not a good experience. She never returned the calls of half the people who were booking, forcing them to book thru other sites and travel agents, dodged my calls for over a month because she didn't wanna admit she did wrong. Manager didn't take accountability either. Showed pictures of rooms that didn't exist, so upon arrival was very disappointed with room we were given.
Fantastic experience: Amazing service. Knowledgeable and on key
Thank you for coming in!
Fantastic experience: Debbie was so efficient, she responded very quickly to all of my questions and bookings. She arranged my England & Scotland trip. I needed a hotel booked last minute while I was in Scotland. Debbie managed to arrange it without a hitch. I was so thankful for her constant help, so grateful to have found her. Thank you so much Debbie! I'm planning my next trip and will be in touch in hopes that you can help guide me again!
Thank you for this review, glad you had a great trip!
We think she is pretty awesome as well;)
Fantastic experience: This was our first time using a travel agent, and it was definitely a big stress reliever. It saved a lot of the frustration leading up to our trip in comparing hotels, flights, dates etc. Also during our trip there were some flight delays resulting in missed connections, Trina Brown was able to help by providing us options to make sure we still got to our destination and also get us compensation from the airline for the missed connection. I would highly recommend Trina to anyone looking to book their next travel.
We will share this with her:) Thank you!
Fantastic experience: Great support from Trina at Expedia. We had an absolutely relaxing and beautiful cruise on the Celebrity Apex. Great memories were made and we appreciated the exceptional service and expertise when planning our holiday.
Negative experience: Very unpleasant and unprofessional experience with these folks. They quoted one price and when it came time to pay they increased the fee. Moreover, they were unwilling to find or help with our preferred airplane seating. They said we could do it ourselves and that it would take a couple of hours waiting on line to do. Thankfully, we found another company that honoured their price, booked our seats, and saved us a couple of hundred dollars.
Not much of this review is true. This person treated my agent horribly and was asked to leave the store. We promptly cancelled the transaction to never have to deal with him again.
Good Riddance.
Fantastic experience: Things go seamlessly. Our questions are answered quickly. Brenda acts as our advocate if needed. She took care of one cruise for three years due to the pandemic. She searches out trips that meet our needs.
Fantastic experience: Nicole ( Vandal) has helped us with 3 of our cruises. After all my own “research” she knew reasons why to not use certain lines, and gave suggestions that just made sense! Every cruise was fantastic. Thank nicole, will book with her again!
Fantastic experience: We love dealing with Trina. She has been great and exceeded our expectations. We have recommended her to all our friends. We will never plan another trip with out using Trina.
Fantastic experience: Nicole is friendly, approachable, understanding and all around easy to work with. She understood what I was wanting out of my trip, and hooked me right up. Highly recommend!
Fantastic experience: Our Travel Agent Brenda L. was incredible!!!! She was very attentive to the details of requests we had regarding our vacation to Antigua and New York City and made great recommendations. She kept us up to date regarding the bookings and she responded promptly to any emails before and during our trip to help us troubleshoot/understand the systems. I would recommend Brenda at Expedia Cruises without hesitation and will definitely call upon her for our next vacation.
Fantastic experience: Great service from Megan, she helped me plan my first family vacation to Mexico! I was very indecisive the whole was through, and she walked me through everything and gave me some great advice. Now just waiting for winter :)
Fantastic experience: From start to finish Trina with Expedia was amazing with our reservation. She listened to our wish list and gave fantastic options for booking. She made the reservation process easy and seamless taking care of everything for us. She even followed up afterward to ensure that everything went smoothly. Excellent service and her dedication really shone through.
Fantastic experience: Great service
Fantastic experience: Janice helps us completely, we let her know when and where and budget. She finds choices fast, communicates to us fast, effeciently. We trust her to find what we need in a vacation. Thank you for the opportunity to give her a ten!
This fake profile for making reviews does not surprise me David Campbell. You would have to hide after your horrible behavior yesterday in our store, to which your wife came back and apologized for. You berated my agent for a $100 air fare increase yet had another travel agency on the phone out front of the store looking at the same flights, new flash this can cause increases! Then you were so upset about this increase you continually berated both of us through the booking process as well as making fun of my agent personally to the point of us not wanting to do business with you! After this we told you to do your own seat selection as we were not willing to have you in the store a moment longer.
You took great joy in being disrespectful and continually told us we were in customer service and needed to do our job, no we do not have to for people like you EVER!
As my clients will read this before coming in I hope your clients google your real name and your safety company to see they should think twice before doing business with you if they want their employees treated with respect.
Fantastic experience: We have booked multiple trips now and each one has been amazing. Thank you very much Nola Marceau for all you help and support. You advise has really helped to make our vacations unique and we’ve made family memories we will cherish forever.
Fantastic experience: Awesome, well informed consultant Highly revommended
Fantastic experience: Jan went well above my expectations when I had travel/ flight issues. She saved my trip from disaster and took away all of my stress! My daughter and I will always be thankful for her going out of her way to help out. Nola was also a life saver! Thanks to the Expedia team ✈️
Fantastic experience: Janice Leong is extremely knowledgeable, helpful and very quick to respond. I have recommended Janice and Expedia Cruises travel agency to all my friends! Thank you!
Fantastic experience: Wonderful place.
Fantastic experience: Janice Leong, at Expedia Prince George, has been our goto travel agent for so many years now that she has become a friend. She has made herself accessible whenever we wanted to talk or communicate with her. Jan has been a key part in having successful flights and cruises before and after Covid because she has always dealt with us, our inquiries, and our bookings promptly and effectively. During the pandemic Jan was always friendly and helpful in dealing the challenges of cancellations and rebooking. I heartily recommend that you contact Expedia Cruiseship Centre and ask for Jan.
Fantastic experience: I took my granddaughters on a trip to Mexico and Expedia cruises arranged everything for us flights, hotels, excursions and transfers. We did not have to worry about anything. Jan was extremely knowledgeable and we were able to get the trip at very reasonable price. I would highly recommend this travel agency.
Fantastic experience: Nothing but awesome service, quick responses to questions, always follows through. Brenda Laviolette is amazing to work with.
Fantastic experience: Jan is a wonderful Travel Agent. She is a font of information with an incredible amount of travel knowledge. She always finds us the best deals.
Fantastic experience: It was my first time going on a cruise and Janice was wonderful at arranging everything. She was very informative because she had had lots of experience in different cruise lines etc
Fantastic experience: I have been with Expedia Cruises in Prince George for 10 years. Jan Leong is my travel agent with this agency and she has gone above and beyond to look after my cruising needs for years. She handles all of my bookings.
Fantastic experience: Janice is amazing !!! She organized a cruise for 5 people from 3 differnt households, arranged flights, hotels everything .. and monitored to save us $ with an upgrade. The best service anywhere.
Fantastic experience: Trina Brown at Expedia Cruises in PG is absolutely amazing! Every year she books our trips and everything works out flawlessly! Would highly recommend using her for your next trip!!
Fantastic experience: Absolutely excellent service. Prompt, efficient and reliable.
Fantastic experience: Brenda is the best!
Fantastic experience: Brenda has been awesome!! First time cruisers with lots of questions, if she does not know the answer she finds them for us!! Highly recommend going to see her for all your travelling adventures
Fantastic experience: We had a fantastic time on our Mexican cruise booked with Expedia Cruises. Trina was always helpful, efficient and the holiday was awesome!
Fantastic experience: Super helpful and patient with multiple schedules to juggle. Also was honest when it was more advantageous for me to book directly, which makes me feel confident to continue using Expedia Cruises
Fantastic experience: Brenda is a rock star!
Fantastic experience: Seriously Brenda Laviolette is the most patient accommodating travel agent I would never book any other way or with any other person!
Fantastic experience: Trina was very helpful in organizing our family trip to Mexico. There were 18 of us in total. Everything went really well with the trip.
Fantastic experience: Fantastic service and great help explaining options.
Fantastic experience: Trina Brown was amazing to deal with! Our trip was completely stress free thanks to her! If you want a vacation and want to be able to actually relax, go with Trina! You will not be disappointed!
Fantastic experience: very efficient in booking and organizing all aspects of travel, great communication and easy to work with. :)
Fantastic experience: A wonderful caring knowledgeable company. Brenda went way above and beyond to help me with my plans for my trip and got back to me immediately during my trip also when there were a couple bumps I was freaking out about that were no fault of theirs she was prompt to iron out for me. I will NEVER deal with anyone but them in the future!
Fantastic experience: Brenda became my travel agent November 2021. To date I have booked seven trips through her. My travels have brought me all around the world. Brenda goes beyond what I expected from a travel agent. She is amazing at what she does for her clients.
Fantastic experience: Brenda has been helping me organize a group cruise for our family. She is very informative and helpful. Brenda always responds in a timely manner to questions or requests that I have. It has been a pleasure to work with Brenda.
Fantastic experience: Brenda is the best. Always k Iooking for the best deals for us. Thanks Brenda
Fantastic experience: She got us home from florida, when the agents down there wouldnt help us!
Fantastic experience: Brenda has twice found my family of 5 and affordable holiday!!
Fantastic experience: Megan Connors is great to work with. She is knowledgeable and always willing to help when needed. I definitely recommend her services :)
Fantastic experience: Megan was incredibly helpful and accommodated all my travel needs.
Fantastic experience: Megan is so helpful and informative
Fantastic experience: Amazing! Booked my entire bachellorette to Vegas for such a good deal for 8 people from 8 different towns, great service!
Fantastic experience: Always helpful, quick to Respond and very knowledgeable. My go to when vacation planning
Fantastic experience: Great customer service, efficient and prompt
Fantastic experience: The travel agent was very helpful in finding us flights to Bali.
Thank you so much for this:) Have a wonderful trip!
Fantastic experience: Personnel is very friendly and helpful. We booked our first cruise through them. More after all is done......
Thank you so much for this review, they are so helpful for small businesses! Hope you have a wonderful trip:)
Fantastic experience: The experience was very good in helping me to my refund back for a cruise. I am sure happy to talk to a local person when in need of assistance.
Positive experience: Quality travel agency
Negative experience: We wanted to buy a Mexico travel package and they had no idea what the're doing. Collected a lot of personal information before searching any ticket and they looked super unconfident. Very unprofessional and waste of time.
Positive experience: Lisa my travel agent is amazing. Newer but well traveled and knowledgeable. She will go out of her way to get you the answer of she doesn't know it. She had helped on a couple trips now and is helping plan my 40th in Mexico with 20 friends.. going to be a blast . She's awesome.
Positive experience: Yeah it makes it me out of here
Fantastic experience: Amazing customer service. Very friendly and very knowlegable. Will continue to book all my travel with them. 5 star
Fantastic experience: Trust them with my personal and company trips. **Thumbs Up**
Fantastic experience: Great place to book any type of vacation!
Positive experience: C&L
Leave your opinion about Expedia Cruises:
Expedia Cruises appears in the following listings:
Other travel agencies that might interest you
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.