
Travel Gurus

Information about Travel Gurus
Opening hours
- Monday: 10:00 AM – 6:00 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: 10:00 AM – 6:00 PM
Alberta's premier local travel agency with locations in Downtown Edmonton and Calgary's Bowness community. At Travel Gurus, we offer a comprehensive range of travel services with no booking fees. Book online and earn up to $200 in rewards! Enjoy 24/7 human support for all your travel needs, including cheap flights, discounted vacations, hotel deals, cruise specials, and more. Plus, explore our selection of travel luggage and accessories at My Travel Shop. Visit us at online or in person to start your next adventure.
Our comment from TraTraTravel about Travel Gurus:
Travel Gurus is a premier travel agency based in Canada, dedicated to providing exceptional customer service and tailored travel experiences. Clients rave about their friendly and knowledgeable staff who go above and beyond to ensure every trip is memorable. Whether you're planning a family vacation, a honeymoon, or a group getaway, Travel Gurus excels in creating personalized itineraries that cater to individual preferences.
Highlights from Customer Feedback:
- Outstanding customer service, particularly noted for agents like Megan, Hidar, and Lauren, who are described as responsive, helpful, and knowledgeable.
- Clients appreciate the attention to detail and the ability to secure great deals that exceed expectations.
- Many customers have shared their satisfaction with seamless planning and execution of their trips, specifically noting successful destination weddings and complex travel arrangements.
- Travel Gurus has garnered praise for their responsiveness and support, especially during challenging times, such as dealing with cancellations and changes.
While the majority of experiences have been overwhelmingly positive, a few customers have encountered challenges related to communication delays and refund processes. The agency is actively working to improve these areas to enhance client satisfaction further.
Overall, Travel Gurus stands out as a reliable travel partner, committed to making travel planning stress-free and enjoyable. Clients consistently recommend their services for any travel needs.
Services and Treatments
Travel Gurus: Reviews
Fantastic experience: I had dealt with Natsai Zhou and my service was amazing. She went beyond her working hours to even help me out in an emergency and it all worked out great. I had a very pleasant interaction with her she helped me in literally every way and with all my annoying questions. Will definately use her again and have family that will use her in the future.
Fantastic experience: If you’re planning a trip, Travel Gurus will give you the best experience you can imagine. All of their reps are extremely knowledgeable and will guarantee you have an extraordinary vacation. Special shout out to Natsai, who went out of her way to ensure my friends and I had an amazing trip to Mexico. I will definitely be booking with them again.
Fantastic experience: I recently got back from a Jamaica (unrelated) and wanted to book a trip for my daughter and I for March. I wasn’t overall satisfied with the booking experience from my previous trip and wanted to explore other vendors. As I work in the downtown core, I googled travel agencies and they appeared. I walked over to their place of business and was pleasantly delighted at how kind and courteous the staff were. I ended up working with Kateryna, she was very knowledgeable and considerate of my budget for this trip. We looked at multipule options and at no point in time was there any feeling of sales pressure or a requirement to commit. She simply researched the areas I wanted to go and then determined the best courses of action to utilize for traveling to the destination (direct flights etc,). I even received recommendations from the guru himself (Hidar) based on his extensive travel experience. This recommendation ended up sealing the deal as I was debating between 2 resorts. I greatly appreciated the overall customer service provided and the genuine kindness of all the wonderful people who are employed there. I would highly recommend their business due to being treated like family and the professionalism of their employees.
Thank you for your kind words. They truly mean the world to us. ❤️
Fantastic experience: Melissa was honestly the best travel agent we have ever had. She was professional, polite and prompt with her replies. I highly recommend her!
Thank you Your support is greatly appreciated ❤️
Fantastic experience: My family and I love guru travels, very helpful and honest people. We were specifically helped by Natsai. She was super amazing, patient and her vibe was fantastic. I'm definitely using her for all my trips and will certainly refer friends and family to ask Natsai for any future vacation plans and for the best vacation package because I know she will make it happen like she did for us. Once again thank you so much Natsai, you're the best
Thank you Your support is greatly appreciated ❤️
Fantastic experience: Our family experience with this travel agency is the best agency in Edmonton. They are very welcoming people and very friendly. They always help to find the best all inclusive deals, always receive gifts, and amazing parking deals for the airport. We would recommend this agency to all.
Thank you Your support is greatly appreciated ❤️
Fantastic experience: Very helpful and informative staff, they get everything set up for you and send you all the info you need! Will definitely be using Travel Gurus in the future!
Negative experience: Very bad experience. Never, never again. Don't recommend to nobody.
Hi Pierre, we’re truly sorry to hear about any negative experience you may have had with our company. Could you please share more details with us? We don’t have a record of any booking under your name, but we’d greatly appreciate your feedback. Your insights will help us improve and ensure a better experience for you and our future clients. Thank you for helping us grow.
Negative experience: Really atrocious! we sat there for over 20 minutes and nobody could help us! When we then proceed to ask why the long wait we were told to wait additional fifteen more minutes before they could get us somebody to even get a quotation for a flight. Truly unprofessional and disappointed with this airline agency.
Hi Emad, Thank you for your feedback, and we apologize for the wait. As you walked in without an appointment, our agents were already occupied. We hope you'll give us another chance to show you why we are the best at what we do.
Fantastic experience: Scheduled a bachelor trip to kelowna with travel gurus and the level of customer service and attention to detail was unmatched. Strongly recommend, would unequivocally use their services again.
Thank you for the kind words Jarred. It truly means the world to us
Fantastic experience: I love Travel Gurus! I have used them to book a group of nearly 20 of us to go to Bolivia for a missions trip (and a little bit of sightseeing), a few family Mexico trips , and my recent trip to the UK. My parents, friends, aunts and uncles have also consistently used them - all with great satisfaction. Most recently, Megan proved most helpful in booking car rental for my 3 week UK trip. Everything went off without a hitch. Megan was super competent, patient and efficient. There really isn't anything TG can't figure out for clients.
Fantastic experience: I recently booked a trip with Travel Gurus, and it was an outstanding experience from start to finish. Their team was incredibly knowledgeable, responsive, and attentive to every detail. They tailored the perfect itinerary for my needs, ensuring a seamless and memorable journey. I highly recommend Travel Gurus for anyone looking to plan their next adventure!
Fantastic experience: Megan was incredibly helpful throughout the whole process and was always available whenever I had questions or concerns. Will definitely contact her again next time I'm planning a vacation.
Thank you for the great review! We're delighted you had a wonderful experience. We can't wait to assist you with your next trip!
Negative experience: Hard to work with when we needed to cancel trip due to government advice. Basically left us to our own to deal with airlines and insurance.
Hello We really appreciate your feedback and apologize for any inconvenience. We have to go by the airlines rules and it’s clearly stated in your invoice terms and conditions once you booked. We try to communicate the rules as clear as possible as we again have to follow the airline rules. Please reach out to our management team if we can help you in any way possible. Thank you again for your feedback.
Fantastic experience: Megan from Travel Gurus was a huge source of information for our trip. Highly recommend Travel Gurus!
Fantastic experience: Megan was great in helping me book an amazing trip to Peru to hike the Inca trail to Machu Picchu. Would recommend and will use again!
Fantastic experience: Cari-Anne was great to deal with and very helpful. She found me just what I wanted at a great price.
Fantastic experience: We recently booked a trip to Costa Rica and used Megan Duncan at Travel Gurus. Megan was the utmost professional and took the stress out of looking for flights, accommodations and transfers. Everything went very smooth, and her recommendations were perfect for us. I would recommend anyone thinking of traveling to reach out to Megan. Thanks again for all your support. Can't wait for the next trip!
Fantastic experience: Megan helped me plan my trip to Europe on very short notice and she was fantastic. Definitely recommend her and especially for anyone like myself who's first time over here. It was my second time using travel gurus and I recommend them. Thank you!
Fantastic experience: Best travel agency in Edmonton, Alberta.
Fantastic experience: We have booked 2 vacations now with Megan at Travel Gurus. She was very patient & knowledgeable about the resorts & area we wanted to travel to so that helped us a great deal. She always takes our interests & needs into consideration when booking and we really appreciated that. She was so easy to work with & always answered our questions promptly. We always feel confident booking with her & will again! We stayed at the Catalonia Royal Tulum (adults only) twice now & absolutely recommend it!
Fantastic experience: I Had good customer service with Devanand help me with my vehicle and give me advice thank u l will recommend this location when u have issues with your car or need to purchase parts,or new car l love it .
Fantastic experience: Lauren has been exceptionally helpful and responsive in both the booking process as well as resolving several issues that arose with transportation and activity bookings. I can not recommend her assistance enough. We will be coming back for our next vacation booking.
Fantastic experience: I had the wonderful opportunity to work with Megan and she was amazing in helping me plan my trip. I had plenty of options to work from and the final trip was amazing. I will definitely be reaching out again for the next big trip!
Fantastic experience: If you’re looking to make it easier to travel, because we know it can be a hassle at times. Travel Guru’s definitely make it easier ! I had help from Lauren and she’s amazing! She’s super helpful and professional, knows exactly what’s she’s doing. If you’re looking to book a trip, Travel Guru’s is where it’s at! Thanks Travel Guru Team & Lauren!!
Thank you for your kind words. They truly mean the world to us!
Negative experience: When I first booked I went through a travel guru rep thinking it would make our booking process a simple one, but that didn't happen. I had at least five issues trying to make payment, trouble on their end. They came back a couple weeks later saying I didn't pay enough. I had to speak to a supervisor to get a full breakdown of my multiple different payments to them so I could properly calculate. They also ended up giving me incorrect information about sunwing luggage, they made me pay for our luggage when our luggage should have been free (we unnecessarily paid for each of us to have a second additional luggage on two flights). When I brought up this mistake to travel gurus they blamed it on the travel guru rep representative directly and told me that I have to contact them. The travel rep said she would give me a credit on my next vacation, however trying to get a response from her it has been almost impossible, either doesn't respond or sends me vacations not within my criteria. It's obvious they don't want to pay for their mistake. We ended up spending $340 on this extra luggage cost that was not needed and I was never reimbursed for THEIR big mistake. Travel Gurus informing their customers if luggage is included in the vacation cost should be a simple, big error on their part. * In regards to their reply, Yes this is from July 2023, however no one has reimbursed me although I have made multiple attempts to get this resolved- hence the review. I think its poor business practice to tell a customer to contact the representative to fix this overcharge (a fired representative). This representative/travel agent worked for Travel Gurus and had a travel gurus email. This is not some random outside person. Poor business practice and I have no confidence in their ability to fix mistakes on their end. This representative worked for your company, and in turn the company should be correcting this over charge. Until they make this right I warn everyone, find a different company to book your trips. You may end up saving yourself an extra $340 charge.
Hi Amber - We sincerely apologize for any miscommunication you may have experienced from an Outside Agent. That agent is no longer with us and the last booking we can see in our system was in July 2023. So if this is a new booking it is not with our agency. Please contact the representative you booked with. They again were terminated from our agency.
Fantastic experience: Absolutely amazing service and hospitality, they have always gone above and beyond to make sure everything we need is taken care of! Can't recommend Travel Gurus enough. Ask for Megan and you won't be disappointed, she has helped us find and secure deals I didn't think were even possible.
Fantastic experience: We recently celebrated our parents' 50th anniversary with a once-in-a-lifetime family trip, and we owe a huge shout out to Travel Gurus for making it absolutely unforgettable! From the moment we contacted Melissa, we knew we were in expert hands. Her attention to detail and personalized service truly exceeded our expectations. She took the time to listen to our preferences, understand our budget, and chose the absolute perfect resort that suited our family's needs. Our family was able to come together to celebrate a milestone occasion in the most memorable way possible. We cannot recommend them highly enough and look forward to planning our next adventure with them!
Fantastic experience: Great people who are willing to do what it takes to make sure you get what you want from your vacation. Keep up the good work guys
Negative experience: Terrible experience!! We had to cancel our flights due to some visa issues and after 2 months we still haven't received our refund back. First they told us different amount for the cancellation price and next time while having conversation it increased. Luckily, I had written emails as a proof. Had to make numerous phone calls and emails back and forth just to hear back that we will contact you tomorrow morning, which never happens!! EXTREMELY POOR CUSTOMER SERVICE. Would never ever recommend to anybody.
Hi Jasleen- We really do apologize for the delays and inconvenience caused to you. We are at the mercy of the airline waiting for them to correct it. I can assure you that we are on your side and exactly the price you agreed to and that they gave us to cancel is the exact price you paid. Thank you for your patience and we’ll keep fighting for you!
Fantastic experience: We went on a family trip to Mexico for a week this past September and everything was awesome. Lauren and the Travel Guru team did a great job with suggesting a resort and booking our trip. As well as answering any questions or concerns in a very timely fashion before our trip. We will definitely be booking with them again on our next vacation. Thanks again Travel Gurus team!
Fantastic experience: Big shout out to travel gurus for helping our group of 10+ people with coordinating and getting accommodations for a out of country trip. I want it to be highlighted that Megan Duncan was kind, courteous, extremely helpful and made the whole process of our group trip hassle free. My experience with her will make me want to use travel gurus for my future vacation needs. Thank you
Fantastic experience: We have used Travel Gurus multiple times and have never had a single issue. From Val to Cari ..every vacation was planned exceptionally well, leaving zero surprises!
Fantastic experience: We’ve been using Hidar with travel gurus for the last few years, his staff and himself are true experts in the field and have taken all the stress away from planning and coordinating trips. Their customer service is exceptional and always have their customers best interest at heart, which truly is hard to find these days. Hidar thank you for your continued expertise and knowledge throughout the years, we’re looking incredibly forward to making our next booking through your company!
Thank you Carlie for your kind words. Your business and support means the world to us.
Fantastic experience: Melissa helped me and my husband plan our dream destination wedding and I truly cannot recommend her enough. She made the process so easy and is extremely knowledgeable about planning weddings abroad. Highly recommend seeing her, you will not be disappointed!!
Negative experience: They would not answer any questions I had because I did not fully book through them.
Dear Gina,Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you may have encountered.At Travel Gurus, our foremost priority is to ensure the accuracy and reliability of the information and services we provide. Due to professional guidelines and legal constraints, we are unable to assist with or provide insights on travel bookings made outside our platform. This policy is in place to uphold the integrity of our services and to ensure we deliver the precise and dependable assistance our customers expect.We understand the importance of every review and the impact it has on our community perception. Our team adheres to established protocols not just as a compliance measure, but as a commitment to maintaining a trustworthy and professional service environment. Your feedback highlights an important aspect of customer interaction and communication which we continually strive to enhance.We would be honored to assist with your future travel arrangements and ensure a seamless and satisfactory experience. When you choose to book through us, we are confident that you'll receive the dedicated and accurate service that we are known for.We hope to have the opportunity to serve you in the near future and to provide the positive experience we are dedicated to delivering.Warmest regards,HidarCustomer Relations ManagerTravel Gurus
Fantastic experience: Travel Gurus helped us book our epic honeymoon in Europe and we are so glad we used them! Megan was sure to give us lots of options and was very transparent about pricing and expectations. We will be sure to use them again for all our travel needs.
Dear Michelle,Thank you for your kind words and for recognizing the efforts of our advisor Megan. We're thrilled to hear about your positive experience with Travel Gurus. Your satisfaction is our priority, and we look forward to serving you again soon!Travel Gurus Team
Fantastic experience: We had Megan help us put together our 3 week honeymoon in Asia and she was amazing! She had lots of information and ideas to offer and she helped us right up to fly day and even at the end of our trip when we wanted to upgrade our flights home. Can certainly recommend
Fantastic experience: Hey guys Brandon Gratner here. Everything was perfect, and I would have to say it was the vacation of a lifetime I will do all I can to promote your company and your services to my all near & dear ones. Thank you so much for having arranged the magnificent trip we took to Dubai. Thanks Melissa & Hidar. Kind regards, Brandon Gratner.
Thank you for your kind review. It means the world to us.
Fantastic experience: Brett N saved the day when Westjet had cancelled our flight 2 days before our trip to Cancun. I had insisted we take Westjet instead too and we would’ve missed a whole day at our resort. Brett saved the day when he rebooked our flight to the day before (last minute including our special travel needs) and got us a night at the Marriott for $99. There was transportation booked as well and It actually worked out for the best as it gave us a day to settle so we could get the most of our resort! I was pretty stressed but Brett took care of it all. Recommend!
Thank you for your kind review. It means the world to us.
Fantastic experience: First time using a travel agent & am so happy I did! Travel Gurus made my trip go flawless and were so helpful. Lauren helped put together my entire trip and I had the best time in Thailand.
Fantastic experience: Megan helped us plan our Greece honeymoon and our trip was absolutely amazing. We loved every second of it! Everything was made so easy for us, Megan had everything set up, we were able to really enjoy ourselves knowing everything was taken care of. From our hotels, tours to transportation, everything was amazing! Megan was also so helpful with all my questions before and during the trip as well! Thank you Megan!
Thank you for choosing Travel Gurus Your review is appreciated. ❤️
Fantastic experience: flawless bookings. I never had an issue with airlines or hotels meshing with my existing tours.
Thank you so much for your kind review! It truly means so much to us!
Fantastic experience: Travel Gurus helped me plan a trip to Las Vegas to celebrate my birthday with my sister. Being a busy mother of 5 it is so nice to be able to trust someone else to find the best deals for your vacation. We were able to have our trip booked with minimal emails and the process was easy. They reminded me to get travel insurance and I ended up breaking my elbow and I would have been out thousands of dollars without the reminder! I highly recommend Travel Gurus for all your travel needs. Thanks Travel Gurus!
Thank you for choosing Travel Gurus Your review is appreciated. ❤️
Fantastic experience: I highly recommend Travel Gurus to anyone looking to travel. Megan Duncan did a fantastic job and took care of all the details. She demonstrated professionalism and patience in dealing with multiple questions.
Thank you for your kind review. It means the world to us.
Fantastic experience: I did not have a lot of knowledge about the area we were planning to travel to and Jenna and Melissa were so helpful in not only helping to plan, organize and book the best trip option for us but they were both available to answer all kinds of questions about culture and expectations of visiting tourists. They were super quick to respond to requests. I would definitely book a trip through them again.
Thank you for your kind review. It means the world to us.
Fantastic experience: Hidar was great! I booked my honeymoon and everything was perfect definitely a 5 star experience.
Thank you for your kind review. It means the world to us.
Negative experience: So this isn't my experience but a good friend of mine! She was denied boarding on the plane to India due to not having a Visa that this company should have told her she needed! There is a small blurb about "likely" will require. She spoke to agents multiple times and everything seemed to be order until she had to board. Now she has had nasty, rude and ignorant emails from Hidar! He refused to help her any further and if he does he wants another 1000 dollars to do so! DO NOT use this agency!
Hi Candy. We are sorry to hear about your friends experience. Know that we made it very clear to her that she needed a visa in many different forms in writing. We were able to save her non refundable flight and allow her to rebook. To rebook the flight that she booked over 8 months ago the airline wants the fare difference under the rules of the ticket outlined when booking. We don’t have any fees for re-booking and only are charging her what the airline is asking. We have over 50 emails answering her questions, helping her with the rebooking and providing her airline contact information so she can be sure she is getting the best information possible.Please let your friend provide us the feedback and we are ready to help her. We are the best at what we do and we’ll keep providing the lowest prices and 24/7 human service to many happy clients. Get the full story before leaving 3rd party feedback please.
Negative experience: Terrible experience when I had to make an allowable flight change due to a family tragedy. My departure flight was to be changed to a week later to Edmonton, Alberta from Cape Town, South Africa. The price for the flight change, was similar to my original return flight cost for 2 passengers, and ended up costing us an additional $3176 to rebook! I spoke to the “manager” Hider, whom insisted I cancelled my originally booked return and that they have it in writing, then flipped it to “we have recorded your call”, then went on to say I’m throwing the agent Lauren under the bus by calling her out on not following up with me, until the last 2 hours boarding my original flight. Oh, Hider said he’s giving me a minute to respond, he doesn’t have the time to listen to my issue. Isn’t that why you use a travel agent, for peace of mind and trust to represent you in a time of need? Stay away from this travel agency for peace of mind! Hider lacks professionalism in an industry that demands customer service levels are upheld to the highest, this severely lacks with Hider, and not practiced when you dealing with a bottom feeder!!! He is abrupt and rude, and would not listen to my situation. In response to your reply (owner), get Hider away from speaking to a customer (those that are willing to take the risk and book with Travel Gurus, reconsider), even if he is the manager or owner! People, shop around, Expedia occasionally has the best rates for international flights and try Skyscanner, KAYAK apps, book directly with the airline. FYI - Flight Centre beats any rate if you have proof! My review was blocked on Travel Gurus Facebook page, further proving my poor experiences with Travel Gurus Edmonton!!!
Negative experience: I have had an absolute horrible experience. 1st booking a flight to Japan started okay..then when it was time to come, I tried to cancel my flight as covid caused japan to be shut down to travellers..the travel agent, Brett tried to convince me to still go and I had to screen shot google saying Japan is closer to travelers to them get it cancelled. Second, he was FB messaging me to chat about my flights rather than an appropriate email..I got a flight credit, and was originally told there was not an expiry date. I tried to use the credit and did not hear back for weeks. He would respond and tell me it was expired but then would try to help me book a flight and not listen at all to what I wanted. I was not able to use the credit for what I originally wanted due to slow response time. I am now told the flight credit expires by a certain date but prior to trying to use it there was absolutely no communication of this. Lastly when I was going to book something Brett told me to call while he was at an event and leave my CREDIT CARD NUMBER on a voicemail? That is so not safe and so in appropriate. I would not recommend this company if other agents are like this. I just want to use the credit I have up for a trip in June and have had no active help for a resolution.
Hello Carmen. We apologize for your experience with our Independent Agent. We know Brett is an absolutely wonderful travel agent and this may be a very rare experience you received. Our entire team will take your feedback and make sure that we all do better for every client.Brett has clearly advised you the rules of the airline in writing a long time ago. We need to follow the rules of the airline. I hope you can understand. Thank you for your time.
Negative experience: Disastrous Experience with Travel Guru I recently had an incredibly frustrating experience with Travel gurus, and I feel compelled to share my terrible ordeal. It took an astonishing 19 months for them to sort out my insurance, which is absolutely unacceptable. I initially contacted their customer support team to inquire about a claim. To my dismay, the response time was abysmal. It took weeks for them to even acknowledge my query, leaving me in a state of constant frustration and uncertainty. When I finally managed to get in touch with a representative, the lack of knowledge and willingness to assist was striking. What astounded me the most was the sheer incompetence displayed by [Travel Company Name] in handling my insurance case. There were numerous instances of lost paperwork, incorrect documentation, and frequent requests for redundant information. It felt as if I was caught in an endless loop of bureaucratic hurdles with no end in sight. As the months dragged on, my patience wore thin. I repeatedly followed up with the company, but it seemed like my concerns were falling on deaf ears. The lack of accountability and transparency further aggravated my already dire situation. By the time my insurance claim was finally resolved after an excruciating 19 months, the joy of my travel experience had long faded away. The lengthy ordeal left a bitter taste in my mouth, and I wouldn't wish such a nightmarish encounter on anyone. I strongly advise against engaging with travel guru. Their abysmal customer service, sluggish response times, and utter lack of competence in handling insurance matters make them a company to avoid at all costs. Save yourself the frustration and choose a more reliable travel company that respects and values their customers. Edit to reply: No actually the insurance company was waiting for paper work from the travel agent. When they finally got it, I had my insurance cleared up in 3 weeks. Mainly waiting for the cheque in the mail.
Hi Joseph - We are truly sorry for your experience with us. Please note this was with the insurance company directly and we have no influence on how fast they complete your claim. We are very sorry for any inconvenience caused and we would love to win your respect back. Contact our manager team at [email protected] for a future travel credit and gift card for this inconvenience. We want to make you happy.
Fantastic experience: Mina at Travel Gurus was really helpful in booking my flights. She was able to find me a really good deal and made the process of traveling so seamless. The staff seem incredibly knowledgable and willing to help. I definitely would recommend!
Fantastic experience: Great place to book a trip; Very organized and kind people. Also gets you the best possible discounts! HIGHLY RECOMMENDED:)
Fantastic experience: We booked a trip to the Grande Sunset Princess Resort in Mexico for us, our children and their partners through Lauren . She was amazing. My husband hadn't traveled since he was 16 and I hasn't been out of Country since I was 5. She literally took care of everything. She organized every part of our trip and answered countless questions,(sometimes several emails a day). We will definitley go through her again for our next travel adventure. Thanks Lauren.
Thank you for you kind review. It truly means the world to us.
Fantastic experience: My girlfriend and I booked a trip to Cabo with Asmaa. She was very responsive on messenger prior to booking, through booking and through the trip. Would recommend and book a trip through her again
Thank you for your kind review. It means the world to us.
Fantastic experience: Brett was amazing! So knowledgeable and helped us to get the absolute best deals on things we were already looking at elsewhere. I’ll have him book everything. Absolutely!
Thank you for your kind review. It means the world to us.
Fantastic experience: Brett was able to find flights that met our date range and requirements (no overnight stays en-route, direct flights) that we were unable to locate on our own on-line. He was very helpful looking at the variety of dates and associated costs. In addition, Brett was able to help my cousin travelling from another country to join us. He saved her money on the hotel and helped her with an overnight stay in Mexico City. We really appreciate Brett's professionalism, commitment to his customers and his extensive knowledge of the travel industry and destinations. He always responded timely and was a huge help. We would highly recommend Brett for your travel needs.
Thank you for your kind review. It means the world to us.
Fantastic experience: So we had a bumpy road wiry our trip planning initially and I still gave 5 stars my reason is this.. I will admit we booked late but with our jobs we don't have much choice so we were quite frantic teying to get everything done. When the company they used to purchase tickets wasn't great we got quite upset. Now here's where this company shined. They took accountability for their supplier which isn't something a lot of companies do now a days. They did everything they could to rectify the situation and made sure we were taken care of, and then they offered credits to their travel store. This manager or owner is great at what he does and the staff pulled through and now we are finally ready to go on a Disney trip we so desperately needed these past few months. I would recommend anyone to use this company for your travel plans!
Thank you for your kind review. It means the world to us.
Fantastic experience: I have booked my first trip at Travel Gurus and they recommended all inclusive package trip for me and 4friends and they were amazing for booking exactly what we were hoping to do in our vacation so we’ve had a wonderful experience with Travel Gurus and a memorable vacation that I will remember forever. Thank you Travel Gurus for understanding your customers need and make our dream reality. I’d recommend Travel Gurus to all of my friends and family.
Thank you for your kind review. It means the world to us.
Fantastic experience: Brett has been my travel agent for years now. He's saved me money and time (way easier to text him what I need then spend hours searching for the best deal myself). I've been so happy with Brett in fact that I've recommended him to all my family and friends. Brett is especially skilled at booking all inclusive vacations and cruises, but even for a quick stay during a road trip, he's my go to. During covid, Brett helped me navigate complicated immigration and testing rules. Thanks again Brett!
Thank you for your kind review. It means the world to us.
Fantastic experience: Thank you Melissa for all your hard work and determination to find us alternate flights for our vacation to Huatulco Mexico after our flights were canceled from the airline who Melissa originally booked with - cancellation was done after sitting at the airport for 8 or 9 hours. The airline didn’t offer any alternatives and the first date available for a phone call was several days into the scheduled vacation. Melissa was there for me in the late evening and worked all night to get us to our vacation destination making us only one day late opposed to possibly having to cancel and rebook later in the year ! It was peace of mind having Melissa and Travel Guru team there with us when things started to go badly. I will NEVER travel outside the country without Travel Gurus assistance. And finally -Thank you Melissa for booking us at the most wonderful resort in Huatulco Mexico. It was a vacation we will always cherish and remember thanks to Melissa and the Travel Gurus team!!
Fantastic experience: Hidar and the team have been helping me find the best tickets since I was studying abroad. I still call them for all our family trips. If I find better, he matches it or beats it.
Thank you for your kind review. It means the world to us.
Fantastic experience: Our family vacation went very smoothly, we enjoyed the whole experience as we have not been to Punta Cana before and with the pickup and drop off from the airport we didn't have to worry about that. They were a lot of fun family activities there we really enjoyed also the beach was amazing with its blue clear water. Thanks to Hidar and the team at Travel Gurus you always go over and above with your great services to accommodate all our needs we had a great time looking forward to our next trip with you soon!
Thank you
Fantastic experience: I booked my trip with Cari-Anne. She was responsive to all my emails, not to mention very thoughtful with her responses. I appreciate her patience and reassurance as I have never traveled alone. I will defintiely book all my future travel with Travel Gurus.
Thank you
Fantastic experience: Mina at Travel Gurus did an amazing job booking my trip! She made everything so easy and was extremely helpful throughout the entire process. She seems very knowledgeable and is great at answering any concerns you might have. I highly recommend!
Thank you
Fantastic experience: Mina helped booking my trip easy and quickly. She gave me recommendations and the most affordable options. I would book any trips through her again!
Thank you
Fantastic experience: Booking my trip through Mina at Travel Gurus made everything so organized and easy. She communicated very clearly and was able to find deals on various activities and accommodations. I would definitely book trips through her again and would highly recommend it for family and friends!
Thank you
Fantastic experience: Great experience booking with Mina!! The service I got from her was excellent. She was able to answer any questions my family had and was quick at responding. She made the booking process easy and walked us through to ensure we understood everything. I look forward to working with Travel Gurus for all our future trips!
Thank you
Fantastic experience: I worked with travel gurus for my trip to Mexico from Nov 7-14. The trip was amazing! I worked with one of their agents, Mina, she was very helpful. She hooked us up with all our excursions, resorts, and flights. I highly recommend her to anyone looking to book a vacation or any trip in general.
Thank you
Fantastic experience: I've had an amazing trip to Egypt with my partner thanks to the seamless planning of Cari-Anne! Cairo can be a hectic place, but I felt safe with all the services and transfers provided. Everything went wonderfully and I can't wait to book my next trip with Travel Gurus!
Fantastic experience: Best travel agents in town. Hidar is always willing to help his clients in anyways. I booked my dream vacation to Los Cabo’s last month and all I can say is 5 star service. Travel gurus staff are really knowledgeable.
Fantastic experience: A flawless bachelor party booked by the folks at Travel Gurus. They took care of everything from flights, to hotels to activities for the entire weekend. They worked with us through the entire process to ensure the perfect destination was booked for us. Thx again to Hidar and the team for an unforgettable weekend!
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience. We look forward to helping you plan your next adventure!
Fantastic experience: Positive: Professionalism , Quality , Responsiveness , Value
Fantastic experience: Megan from Travel Gurus Edmonton helped us out in Booking our trip for my Cousins Destination Wedding in Puerto Vallarta. My wife and I can't say enough good things about how much of a help this young Lady was for us, even after all the changes that we had to go through due to Covid in just under a 2-year time span. Even after we extended our trip by a week after my retirement. We highly recommend Tavel Gurus as well as Megan Duncan for all your Travel Needs!
Fantastic experience: GoodMorning, GoodAfternoon, GoodEvening to everyone. I will highly recommend this travel agency to all of you. 101% Iam sure that you guys won’t regret a single penny that you book your flight with travel guru. There the best and professional on this field of business. So don't think twice come and book now, there the real people with real deals that will save you alot. ❤️Special mention to Lauren and Hidar. Thank you so much for your help, i will greatly keep the kindness that you showed me all the way. Godblessed You all.
Fantastic experience: When I travel again and need a travel agent, you will be my Agent of choice. The flights and dates worked well, you got me the accommodations I had initially requested and efficiently changed them when I changed my mind and asked to be in Murray. You also got me a reasonable rate with the preferred car rental company, again requiring you to change what had originally been booked. You promptly sent me any invoices and notifications you received and were available at all times to help me deal with any issues, such as the initial damages on the rental car to ensure no unacceptable charges were made for pre-existing chips, scratches and rim damage. The TRAVELGURUS special airport rate worked well for us even though the return flight was late. Did I miss anything, because I know you didn’t. Good job, well done and thank you again.
Fantastic experience: Megan from Travel Gurus did an amazing job helping me find the best flight at a last minute. She was able keep me updated on any changes to my flight she was also able to answer all of my questions and worries.travel Gurus made me feel less of a worried more of excitement to see my fiancé! I would highly recommend Travel Gurus
Fantastic experience: Megan was the best at helping us through the whole process. She was very informative, she made sure all travel plans were met. I am old school, I would’ve love to sit and meet and discuss everything in person. But I’m this day in age, I was able to follow all instructions to book, pay and had my family hear safe and sound. Looking forward to our next adventure.
Fantastic experience: The best travel agency!! I love how easy and quick they respond to my emails! My father in law who is bit old, who can be little aggressive. Mina was very patient with him. Will book again with them!
Thank you for your kind review Duke. We appreciate your business. Mina says your dad was amazing to work with, thank you!
Fantastic experience: Megan at Travel Gurus has been amazing to deal with for the last couple of months. She answered all my questions and emails promptly and I am able to go on a bucket list trip thanks to her. I will recommend that everyone I know use Travel Gurus for their vacation planning.
Fantastic experience: It was really easy to book through Travel Gurus..I dealt with Megan who helped me a lot getting a fair price ticket. She is friendly and professional. I will recommend Travel Gurus to all my family and friends!
Fantastic experience: My boyfriend and I booked a trip to Jamaica through the Travel Gurus back in February and they were absolutely amazing to work with. We were nervous about traveling with all of the restrictions and were worried that, with the Covid situation, we might miss a step or not have the proper documents needed to travel. The Travel Gurus made it so easy and straight forward for us, allowing us to feel confident and safe with booking and going on our trip. We had many questions and they were always there with quick answers. Our original flight to Jamaica ended up being cancelled and instead of having to worry about contacting the airline and figuring out our new departure time the Travel Gurus sorted out everything for us making the whole process very simple. I cannot recommend this company enough. All of their staff are very friendly and informative. We will definitely be using them again!
Thank you for the kind words and review. We really appreciate your business and thank you again for choosing our local business.
Fantastic experience: I booked a trip to Cuba with Travel Gurus. Hidar and his team went above and beyond to make my trip so smooth and comfortable. Great resort suggestion and helpful tips for getting around Veradero and Havana. Thanks for an amazing trip, I look forward to booking the next one with you again!
Fantastic experience: My experience at Travel Gurus was exceptional. They made my booking experience very stress free and easy. Communication was very fast and helpful as the agent helping me Mina, was very quick with her email responses to everyone question and concern I had.
Fantastic experience: I would highly recommend using travel gurus to book your next trip! I went to see Cari-Anne as a first time customer to any travel agency & haven’t looked back. Cari-Anne went above & beyond helping us book, organize, and plan our trip and also locked in some amazing prices while completely eliminating any of the usual stress of booking a vacation! Thank you Cari!!
Thank you Kels! We appreciate your business and thank you for choosing our local business, Travel Gurus.
Fantastic experience: Megan from Travel Gurus did an excellent job helping us plan our destination wedding! She was able to answer all of our questions and helped us communicate with the resort. I would highly recommend Travel Gurus for planning a destination wedding. Megan made the process stress free and simple.
Fantastic experience: So grateful for Brett N over at Travel Gurus! He has booked more than 5 trips for me at this point and he ALWAYS saves me money and gives the best advice for my travels. 10/10 would recommend to a friend
Fantastic experience: I like these guys!
Fantastic experience: Maegan was amazing. Very thorough and on time. Found myself a new agent. Thanks a lot Elaine
Negative experience: The worst experience. I booked an appointment a week ago and explained everything from what I needed. A week later The travel agent then said she forgot as simple as that. She waisted my time and excitement for this place. Very disappointing
Hi Mira - Sorry about your experience. Please contact us to make sure you get speedy service from us and we'll find you the best deal on your trip. We are super busy right now and very short staffed. We appreciate your patience and value your business.
Fantastic experience: For our first trip ever to Mexico and Puerto Vallarta specifically. Hidar made our experience as seamless as it could have possibly been. Professional, understanding, and very easy to get in touch with even while in Mexico. Thank you Gurus, can’t wait for our next trip!
Fantastic experience: Professional travel agency! Knowledgeable, helpful, kind, and very responsive when things change - which is super helpful at this time when flights, bookings, and travel requirements are changing quickly. Thank you for helping me with my vacation!
Fantastic experience: The experience was amazing from start to finish, the booking was so easy and the hotel was exactly as promised ,He also beat 3 quotes that I have gotten from different agencies, I highly recommend them.
Negative experience: Tried multiple agencies in Edmonton for an all inclusive for my family of 16, the individual we dealt with was incompetent, I felt like I did more research than she did. Just do yourself a favor and check out vip travel.
Hey Kary - Thanks for your feedback. We do have some new staff and a major staff shortage issue right now. We are a local business with several real human agents in our Edmonton office. If you feel an agent may be too new and not have gave you the information then contact our management team before giving up on us. We are happy your using another local travel agency and wish you the best of luck on your travels. Have a great day.
Negative experience: Even giving this Company a one star rating is too much. I was a huge customer and supporter of this company until recently. They are all nice abs supportive to take your money but when you have to cancel they are rude and unprofessional. We were promised a full refund and It’s been three months and we have yet to still see a refund. They also use a company called tbo holidays who keeps telling them they processed then oh we have issues with processing etc. what a scam! We keep getting put off. We’ll look into etc and still no refund. To take your money they process it on the spot but to get it back should never take this long. The rep gave me such attitude upon cancelling cause they were making any money now off me given the time they put in and then threatened me and said to never call them again. And texted me a “whatever”. That’s the professionalism we got. And now still out the money. I will never ever recommend not use this agent again. For the few dollars I may save I’d rather book my own trips vs the hassel and lack of service.
Hi Tanya - Thank you for your feedback. The charges on your card were done by the hotel and they needed to return those funds to the original form of payment used. 90% of the refund was immediately returned to your card. There were delays in returning the remaining portion and your agent went to bat for you constantly staying on them for the rest of the refund. Which we were successful and now you have 100% of your money back for a hotel that was non refundable at the time of booking as per the terms and conditions you agreed too. Yes they did take too long but unfortunately we can’t control this and the agent worked really hard to get the refund as fast as possible. We are glad he made it happen and thank you for your patience. No hard feelings at all and we’re sorry if you felt the agent was unprofessional in anyway. We can always do better.
Fantastic experience: Courtney Riley was honestly the best person to deal with. She was very patient and gave us so many options when we asked for them, she really went above and beyond to find us the perfect spot!
Negative experience: Sold me travel insurance which has gone nowhere in 8 months. Insurer won’t answer calls or emails. Contacted Melissa with Travel Gurus she said there’s nothing they can do. When I responded saying this isn’t ok and they need to help as a $1000 claim is not being addressed by the package sold to me by then she stopped responding. 4 e mails now she has ignored, so I’m out $1000 and the money I spent on a bogus insurance policy with them.
Hi Jordan - We apologize for any issues or delays you are having with the insurance company. We unfortunately can not help determine your eligibility for your claim nor speed up the process. The insurance company works well with many of our clients and we are confident if your eligible they will help you. We wish you the best of luck and thank you for your feedback again.
Fantastic experience: Great experience. Booked our trip to Las Vegas back in November and here we are a day before we leave. Supplied our Covid tests, and did a excellent job with helping us be prepared to have the time of our life’s for a week! Highly recommend Hidar! Thank you!!
Thank you Alisha! It was our pleasure to help make your trip as easy as possible. Enjoy every minute in Vegas!
Fantastic experience: Hidar and his team went above and beyond to help us out on our recent travels to the US. Travelling in Covid is a major stress. Delays, cancellations, long holds to rebook. Travel Gurus helped relieve so much of the added annoyance. Cari was so quick to make necessary changes to our hotel bookings so other members who landed before us could check in and were not stranded. Hidar helped us make our appointments for our rapid tests when the requirements changed the day before our flights. We will continue to book all travel with the Gurus. Their service and response time can’t be beat.
Fantastic experience: I don't usually leave reviews unless the service was exceptional, and indeed it was with Travel Gurus handling our trip last week, thank you guys for a great trip, awesome company and amazing service. I highly recommend Travel Gurus for all your travel needs. Keep up the great work guys.
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