
Escapes.ca

Information about Escapes.ca
V5Z 1C6, Vancouver
Opening hours
- sunday: 8h-16h
- monday: 6h-17h
- tuesday: 6h-17h
- wednesday: 6h-17h
- thursday: 6h-17h
- friday: 6h-17h
- saturday: 8h-16h
Specialists in unbeatable All-Inclusive Vacations, Beach Resorts and Destination Weddings from Canada's top vacation suppliers. In business for decades and online since 2001, every year Escapes assists thousands of travellers with their holiday travel. It's Vacation Time!
Our comment from TraTraTravel about Escapes.ca:
Escapes.ca is a premier travel agency based in Canada, known for its exceptional customer service and knowledgeable agents who go above and beyond to ensure a stress-free travel experience. Customers frequently praise the professionalism and attentiveness of agents like Shelley, Melanie, Charity, and Gabrielle, who have consistently provided assistance with booking flights, accommodations, and all-inclusive vacation packages.
- Users appreciate the ease of navigating the Escapes.ca website, noting it has a user-friendly interface that simplifies searching for vacation packages by date, price, and resort type.
- The company is often commended for offering competitive pricing compared to other travel websites.
- Clients frequently highlight the prompt communication and outstanding support they receive from agents, often describing their experiences as 'above and beyond.'
- Many returning customers express loyalty due to the reliable and exceptional service provided over the years.
- Despite some mixed experiences regarding booking clarity and occasional price discrepancies, the overwhelming feedback leans positive, focusing on the expert guidance and effort provided by the staff.
Overall, Escapes.ca has built a trusted reputation for memorable travel planning, making it a go-to resource for many travelers seeking their next adventure.
Services and Treatments
Escapes.ca: Reviews
Negative experience: I had a terrible experience with this hotel In November 2024. firstly it needs refurbishing from top to the bottom, it's getting old and tattered. The furniture were broken and the TV was black and white with some color, the floors were wet all the time so I fell and skidded twice in one day. To change the room I had to be aggressive otherwise nothing is happening. Meanwhile if you are looking for entertainment, you better have your own entertainment otherwise expect none.
Fantastic experience: Suzanne is our ONLY go to travel lady!!!! She has booked us on some amazing trips over the years that our family will never forget!!! She is extremely knowledgeable when it comes to different resorts and will always make sure the resort is the right fit for your needs! Suzanne goes above and beyond for her clients. She is professional, attentive and only has your best interests at heart. We love working with Suzanne and always look forward to booking our next vacation with her. ❤️
Fantastic experience: My husband and I have had the pleasure of working with Charity at Escapes for booking numerous flights, and we couldn’t be happier with her service. Charity is always professional, attentive, and goes above and beyond to ensure that everything is perfectly arranged. She’s incredibly patient and takes the time to understand our preferences, ensuring we get the best flights that suit our needs. Her attention to detail and commitment to providing excellent customer service truly sets her apart. We highly recommend Charity to anyone looking for stress-free and seamless travel planning!
Fantastic experience: We found their website the easiest to navigate vacation packages by date, price, resort type and length of stay. Also, after comparing with several other travel websites we found escapes to have the best prices. We will use escapes again on our next vacation.
Fantastic experience: It was quick and easy booking and the best price.
Fantastic experience: Always great to deal with no matter who I speak with. Manju is usually my primary contact and she is wonderful for any questions I may have. I recommend Escapes for anybody who's looking for a holiday.
Fantastic experience: I booked a trip to Riviera Maya and had some problems during check in. Charity promptly assisted us with westjet vacations and help to solve our problem. Excellet customer service!
Fantastic experience: Chelsea went above and beyond to help us with our Paris accommodation. Thank you for all her help. She understood what we were looking for and identified a few options for us.
Fantastic experience: Shelley Elkas - was great when I had question. Made the booking process pass easy and quick. Thank you.
Fantastic experience: Excellent service through the booking process
Fantastic experience: Shelley is amazing! Very knowledgeable, supportive, organized! You can tell right away that she is very passionate about her work! Thank you Shelley for helping with all of our travel arrangements for the wedding of our dreams!
Fantastic experience: Charity is awesome at ext 525...she's been great to me for years
Fantastic experience: If you're looking for a down to earth, uber helpful and professional travel agent, you've found it with Melanie at Escapes. Her helpful insight and resourceful personality created the most easeful booking and travel experience. We couldn't be happier and would choose to work with Melanie again in a heartbeat!
Fantastic experience: My only wish it that I called earlier! Charity was fantastic helping me navigate a girl's trip and I will definitely be using her again in the future. She was knowledgeable, efficient and personable.
Fantastic experience: Best trip ever, everything was perfect!! Thank you Stacy, world class…. Thank you, thank you, thank you!
Fantastic experience: Shelley Elkas is an amazing travel agent. She has helped our families book wonderful vacations. We have travelled with another family for years and have asked numerous questions about many different destinations. Shelley has provided excellent service with additional tidbits of information. I would recommend Shelley for your next travel experience - she is excellent!
Fantastic experience: My wife and I had the best experience working with Gabrielle. She was always timely in her responses and did an amazing job coordinating different packages for our large group of guests (100+). We requested a few different and unique packages for our guests and Gabrielle was able to provide many options, all without taking away from the overall user experience of booking. We also really appreciated her reminders to both us and our guests as this helped everyone keep on time with any deposits or payments. Would highly recommend working with Gabrielle for your destination wedding or larger group travel needs!
Fantastic experience: Shelley Elkas helped us plan our dream wedding vacation quickly and efficiently. She is exceptionally knowledgeable, friendly and quick to respond to questions. She made herself available when needed and helped us with every detail.
Fantastic experience: It's a great site. I have been booking all inclusive holidays with them for the last 10 years .
Thank you for the 5 star review and being such a loyal customer! It's very much appreciated!
Fantastic experience: Manju was excellent to communicate with, helpful, easy to reach, and professional. Thank you Manju!!!
Thank you for the 5 star review. It's very much appreciated!
Fantastic experience: My ultimate go to for my travel bookings. The website is a Super user friendly platform that allows me to search for “actual” solo travel prices and hotel specific dates…not just hotels by date like other sites where you have to keep changing dates to see prices. I also love the lowest price finder option to help me plan by specific hotel month by month vs only day at other sites. Only Escapes users will get what I mean. Others don’t even realize what they are missing by not using this great company for their travel needs.
Hi Lori, Thank you for the wonderful 5 star review. It's very much appreciated! Glad you like our website =)
Fantastic experience: This is my second trip with Escapes and I am looking forward to it. The last experience was super easy and the services are amazing!
Thank you for the 5 star review. It's very much appreciated!
Fantastic experience: Very easy to book through. Our favourite rep. is Manju who has been very efficient, professional & friendly; offering excellent customer service.
Fantastic experience: Ryan absolutely fantastic rest assured, I’ll be contacting for my next trip. Happy new year.
Fantastic experience: By far the best customer service and deals. I have been using escapes now for quite sometime and they really do care about their customers.
Fantastic experience: Always easy to navigate the site and they always have the best prices. I recommend Escapes.ca to everyone I know!
Fantastic experience: It was a wonderful experience. My representative was kind, knowledgeable, and followed up In a very professional manner! I was quite impressed and would use this service again. Thank you Bernadeth.
Fantastic experience: Escapes staff are great. I booked with Manju two years in a row already. She is very professional and I can sense she really cares for her clients.
Fantastic experience: Site extremely easy to navigate, booking was quick and easy and necessary travel documents arrived quickly. Definitely will use for future travel.
Fantastic experience: Escapes has always offered great prices and an easily searchable website. I always book with Escapes.
Fantastic experience: I love booking my trips through Escapes! Ryan has been the best agent to deal with!
Fantastic experience: Love, love this site. Best deals and no regrets. On our way to Mexico again this week.
Fantastic experience: Manju is always extremely helpful and great to deal with. Love the lowest price finder option on the website. Very easy to use and navigate.
Fantastic experience: Have been using escapes.ca for years. They've always been accommodating and professional. They are the "go to" professionals and we'll continue to use them for our peace of mind vacation needs. Special thanks to Manju, always a pleasure to talk to and to deal with
Fantastic experience: Very professional, efficient and reliable customer service! My calls were answered immediately and my emails promptly replied. Great deals and user friendly website! Highly recommended!
Negative experience: This is a 2 star review rather than a 1 star because we did actually make it to the destination for our wedding. The resort itself was lovely. If anyone is reading this - skip Escapes.ca and book a flight / hotel bundle directly. We used Grand Sirenis Riviera Maya Resort & Spa + Sunwing. Our Escapes.ca agent was Alex. When we first reached out to her, she was quite friendly and seemed to be knowledgeable. The trouble started later. The information we received from her was incredibly unclear and communication was extremely poor. For example: one of our guests was almost dropped from the bundle 3 months after the deposit was made because we "exceeded the number of rooms" which were set aside for us. I could go into details, but trust me that this room limitation was poorly communicated at best. We didn't have all our guests flying out of the same airport. Originally she assured us that she could help secure other arrangements for those guests, but in the end she could not and recommended those guests buying their own tickets. After weeks of back-and-forth discussion about guests which required alternative flight requirements, she told us that we would need 10 people from a single airport in order for her to help make arrangements. I'm not sure why she thought that was applicable for us. Perhaps her communication was written by ChatGPT - there were always a lot of words, but she rarely answered the questions. The wedding website was also extremely poorly formatted. We had to find out from a guest when the the flights were, she failed to notify the bride & groom when that information became available. She seems nice enough, but not very good at her job (at least while dealing with us).
Hi Kori, I sincerely apologize for the recent experience you had with your wedding planning. Customer satisfaction is our top priority, and it is disheartening to learn that we fell short of those expectations. I understand the frustration and inconvenience you must have experienced, and I want to assure you that we take your feedback seriously. I will reach out to you directly to further investigate what went wrong and how we can prevent this from happening again. Kind regards, Sean
Fantastic experience: This was my first experience with escapes.ca and I am delighted with the service and expertise they have provided. I have been particularly pleased with my travel agent, Manju. She was a pleasant and upbeat person who went above and beyond in customer service. I highly recommend this company.
Fantastic experience: Excellent customer service. My Agent Nancy was very helpful. I recommend this website without any reservation.
Hi Ranjith, thank you so much for the nice 5 star review, we will be sure to pass it along to Nancy.
Fantastic experience: It was very simple precise and easy to understand with no confusing add on. I am a repeat customer.
Thank you so much for the nice 5 star review and thank you for booking with us again!
Fantastic experience: It was easy to do the purchase, nice to receive a phone call asking if it was me and not someone else trying to use my credit card. Thank you
Hi Jim, thank you so much for the nice 5 star review. All the best and hope you have a great trip!
Fantastic experience: I’ve been dealing with Charity for over 15 years she is amazing at what she does and always deals with any and all of our concerns no matter how big or small they may be. She really seems to genuinely enjoy her job and everything she does for her customers. She listens to our input and provides great feedback so that we always get amazing holidays at the best value for our dollar. Great job Charity!!! Keep up the amazing work you do. Your amazing!!!
Hi Gerry, thank you so much for the wonderful review and for being such a loyal customer! 15 years... wow!! We will be sure to pass along the nice review to Charity.
Fantastic experience: This has been my go-to site for years. No hidden charges all on the up and up. What you see is what you get. Great deals!
Hi Sandra, thank you very much for the nice 5 star review and thank you for being a dedicated customer, it is greatly appreciated!!
Fantastic experience: Nancy is absolutely amazing! We have been dealing with her for roughly 20 years now.
Hi Laura, thank you for the nice 5 star review. Big thank you for being such a loyal customer as well, 20 years!! All the best
Fantastic experience: This was our first booking through an agency for our wedding. We used Shelley Elkas and she was beyond helpful. In the beginning I warned her I have some pretty intense anxiety and control issues and she navigated all my worries with grace and understanding. I know having a backseat planner is never easy. If you have anxiety, she understands it and caters to you in a way that will calm you down. Some people can be impatient because they don't understand. We had a few bumps in the road and Shelley fixed all of them for us. Even during check in at the resort we had issues and I left her a voice mail to call me back asap and within a minute, I received a call and she was working with the hotel immediately. Throughout the whole year of planning, she would also reply after hours - something we totally didn't expect. (ABOVE AND BEYOND is the best description) Before departure she even would send me reminder emails to breathe and relax, since she already knew I was stressed out. Those little gestures meant the world to me because I forget to do that when I am anxious. We definitely will be using Shelley in the future based on how thoughtful she was.
Hi Lyndsey, thank you so much for the excellent review of Shelley, we will be sure to pass it along to her! So glad to hear that your wedding planning went well and she was able to ease your anxiousness. We hope you had a wonderful destination wedding. All the best!
Fantastic experience: we have booked many vacations with escapes.ca as far back as 2003 never any issues, finally back traveling again and booking was once again a breeze. Shelly F helped us along and answered any questions. Have always been happy with escapes
Hi Shawn, thank you for the nice 5 star review and thank you for being such a loyal customer, it is truly appreciated!
Fantastic experience: Shelley has been an absolute dream when it comes to assisting to plan our destination wedding. She keeps us up to date with with any information she gets from third parties, and she’s been wonderful thus far. Thank you Shelley!!
Hi Chantal, thank you for the nice 5 star review, we will be sure to pass it along to Shelley. All the best!
Fantastic experience: It’s the third time using Expedia, and I haven’t had any issues. And their deals are really good!
Positive experience: Only giving this due to not a well follow up with agent. I had to speak with many of you but grateful for your help. Thanks
Fantastic experience: Manju at Escapes was more than helpful. Answers all our questions, offers help, guidance, suggestions. I know now I found a travel agent for all my future needs. Thank you Manju
Fantastic experience: I have booked trips through Escapes.ca for over 15 years. Love the great service and dependability!
Hi Diane, thank you for the nice review and for being such a loyal customer, it is very much appreciated!!
Fantastic experience: Only web site that allows you to choose the direct flight only option. The others you have to scroll endlessly and open each vacation package up.
Hi Jennifer, thank you for the nice 5 star review!
Fantastic experience: they were great. Whenever i needed to call them, they answered all my questions and put me at ease about my trip
Hi Barbara, thank you for the nice 5 star review!
Fantastic experience: I have booked with Manju twice now and she is excellent at her work. Prompt answers and always follows through.
Hi Ken, thank you for the 5 star review for Manju!
Fantastic experience: We worked with manju on our trip, she was our consultant withe Escapes, she was excellent and did a great job finding us an adventure well within our budget. Thanks manju and Escapes!
Hi Raymond, thank you for the nice 5 star review! Glad Manju was able to take care of you!
Fantastic experience: Excellent web site to book all your travel .Great prices and promotions. Never had an issue
Thank you for the great 5 star review!
Fantastic experience: I had an awesome experience with Melanie in planning my dream trip! From the planning stages to the end of my travels, she was instrumental in ensuring our travels went smoothly and it did! She was eager to answer the many questions I've had for her and provide the ideal travel advice. During our travel, she would regularly touch base with us, notify us of any changes or updates along the way and make any requested changes in the quickest way. Thank you for making my dream trip possible.
Thank you for the great 5 star review! It is very much appreciated.
Fantastic experience: We have booked many trips with Escapes and will continue to do so in the future - Manju is fantastic !
Thank you for the great 5 star review! It is very much appreciated.
Fantastic experience: Nancy is my go-to person for anything travel ! she has been for more than 15 years ! Escapes is the BEST
Thank you for the great 5 star review! It is very much appreciated.
Fantastic experience: Great service and got all of our documents sent when we needed them, yet to take my trip but so far it has been a great experience
Thank you for the great 5 star review! It is very much appreciated.
Fantastic experience: Shelley was extremely helpful. She responded very quick to my questions. I will continue to trust Shelley with my future travel plans.
Hi Alexya, thank you for the 5 star review! Glad to hear the positive word for Shelley.
Fantastic experience: Have always received amazing service from Nancy at Escapes! She’s the reason why I’ve booked with Eacapes for 20+ years. She’s knowledgeable, friendly and patient. Highly recommend booking with Escapes!
Hi Andrea, thank you for the 5 star review and for beings such a loyal customer! Glad to hear the positive review for Nancy.
Fantastic experience: [1] Professional & excellent customer services [2] Great deals [3] Knowledgeable and friendly representatives [4] Quick and prompt response [5] Definitely recommend to others.
Thank you for the wonderful 5 star review David, it is very much appreciated!!
Fantastic experience: My family and I have had the utmost pleasure of having Melanie take care of us with our vacation planning over the course of several years. We have recommended her to all our friends and family because she is truly a hidden gem and goes above and beyond. We just recently came back from our first family vacation with an infant and I have been so ridden with anxiety and Melanie truly has been a godsend. She was calm, kind, professional and always thorough. She always is keeping an eye on the best deals and ensures that our must haves are met. We are already planning our next vacation with her! Thanks again Melanie!!!
Fantastic experience: I called them to fix the mistake I made myself booking online. I booked for the wrong hotel. They fixed everything immediately and for free. The customer service girl was very polite and helpful, very patient as I was panicking. Definitely use their service again!
Hi Ella, Glad we were able to fix the error for no charge. Thank you for the wonderful 5 star review, it is truely appreciated! Have a great trip!
Fantastic experience: I was trying to book a trip online and wanted connecting rooms so I decided to call directly. I was dealing with Manju who was incredible from start to finish. The booking was done and all details were noted without me even having to ask. Manju followed up with me for our seat selection and made sure we were happy. We travel several times a year (4-5 atleast) and this has been my best experience to date. I will always reach out to Manju for our next vacation in October and we are looking forward to our vacation in 2 days. I highly recommend Escapes for your travel booking.
Hi TM, Thank you for booking with us and I am glad to hear Manju was able to take care of everything for you. Thank you for the wonderful 5 star review as well, it is truly appreciated!
Fantastic experience: All I can say is "above and beyond". Amazing customer service. They really do make sure we're completely happy with the purchase. Definitely recommend!!
Hi Jin, Thank you for booking with us and I am glad to hear the kind words regarding our service. We put a lot of focus on customer experience, so it's nice to hear feedback like this. Thank you for the wonderful 5 star review, it is truly appreciated!
Fantastic experience: I have been working with Shelley to plan our destination wedding and she has been fantastic! Shelley is very knowledgeable, quick to respond, and always has answers for our many many questions. We’re very excited for our wedding and would definitely recommend Shelley!
Hi Emma, Thank you for trusting your destination wedding plans with us and I am glad to hear the kind words for Shelley. Thank you for the wonderful 5 star review, it is truly appreciated!
Negative experience: Had to prompt them a week in advance as I had not received my travel docs. Requested more info on room and tried to get info on reservation for first night - and received inaccurate info for room - and no response on reservation.
Hi Jeffrey, I am very sorry for the underwhelming service you received, I have reached out to you directly via email to see if we can make it right. Thank you, Sean
Fantastic experience: Gabrielle was incredibly attentive, detail oriented and helpful. We had our dream destination wedding thanks to her help coordinating our group of 95 travelers!! Highly recommend.
Hi Sam, Thank you for booking with us and for the 5 star review, it truly is appreciated! Very happy to hear that you had a wonderful destination wedding and that Gabrielle was able to take care of you!
Fantastic experience: The customer service is great! The website is perfectly designed and tailored for vacation packages. I have purchased four different packages from them in the last 6 years and I am more than happy with their service. Keep up the good work.
Hi Ramtin, Glad to hear the kind words on our service and website! Thank you for being such a loyal customer and for the wonderful 5 star review, it truly is appreciated!
Fantastic experience: I recently had the pleasure of working with Melanie Ruiz as our tour guide for our trip to Playa del Carmen, Mexico. She helped us with everything from travel arrangements to booking our stay at the Wyndham Altra resort in Playa del Carmen, Mexico. Her knowledge of the area and her attention to detail were truly exceptional, and she went above and beyond to make sure our vacation was enjoyable and stress-free. Thank you, Melanie!
Hi Saeed, Thank you for booking with us and for the 5 star review, it truly is appreciated! Glad to hear that Melanie was able to take care of everything and that you had a enjoyable, stress-free vacation... as it should be!
Fantastic experience: The service was ultra fast compared to Red Tag that was processing reservations for hours . Thank you Bella and Jerzy
Hi Bella and Jerzy, Thank you for booking with us and for the 5 star review, it truly is appreciated! Glad to hear we did better than our competitor =)
Fantastic experience: Had an Awesome time at the Iberostar Dominicana! Nice room and liked the size of this resort, large enough to not feel crowded and small enough to be close to Pool/Beach/Food at all times. Buffet food was very good as were the 3 A la Carte restaurants we ate at (Smokehouse, Mediterranean, French). 90% of the staff were absolutely outstanding!!!
Hi Scott, Thank you for booking with us and for the 5 star review, it truly is appreciated! Glad to hear you had a nice vacation and the good feedback on the Iberostar.
Fantastic experience: In the past I have often booked directly with Sunwing or the airlines, but do to all the issues with travel these days I thought I should work with a middle man. My experience in booking with them has been excellent. Susan was my rep and she always answered all my questions or concerns in a timely manner. I also, really like their web-site. It is easy and fast to maneuver and has in depth descriptions of the resorts and their offerings. I would definitely use Escapes again.
Hi Michelle, Thank you for giving us a try and for the 5 star review, it truly is appreciated! Glad to hear that Susan was able to assist you and that our website was easy to use. We look forward to assisting you in the future! =)
Fantastic experience: We worked with Susan to book a fabulous family vacation. We truly appreciated her details of all the possible resorts we were interested in. It was because of her expert knowledge of these resorts that we were able to find the perfect one. I was able to describe our interests, what our teenage boys were interested in and she was able to figure it all out for us. We look forward to booking our next vacation with her again as it was a stress free process.
Thank you for the 5 star review Tracey, very much appreciated! Glad to hear things went so well with Susan, we will pass along the kind words!
Fantastic experience: The most reasonable price I could find for my vacation package. Very easy and straightforward to work with. Highly recommended!
Hi Ata, thank you for booking with us and thank you for the great 5 star review! It is very much appreciated!
Fantastic experience: Melanie was an amazing travel agent! She was extremely responsive and had exceptional communication. We had a fantastic vacation to Mexico and she took care of every detail! We will be booking all of our future vacations with Melanie! Highly recommend her services.
Hi Kerri, thank you for the wonderful 5 star review of Melanie. Glad to hear everything was taken care of so well. Thanks for booking with us. All the best!
Fantastic experience: Nancy, from Escapes is the best travel advisor. She completely covers all areas of our travel and always seeks the best deals for us. Once the vacation, or trip starts, she is also keeping us aware of updates and changes of which we need to be aware. She gives us confidence in our travels and reduces any anxiety as we know she has all our bases covered. Excellent service provision!
Thank you for the great review of Nancy, we will be sure to pass this along to her!
Fantastic experience: My family and I had an amazing trip to Mexico with help of our travel agent, Kelsea. She provided us with an extensive list of resorts to cater to our wants and needs. We will definitely be asking for her help for future family vacations. Thank you!
Hi Graham, thank you for the wonderful 5 star review for Kelsea, it's much appreciated! Glad to hear you had an amazing trip!
Fantastic experience: When I think of Vacation I automatically think of Susan!!!! She is quick and knows exactly what you are looking for! She makes it easy as she always answers your questions fast. Love her travel blogs as she says it as it is. So Excited for our next trip thanks Susan for being awesome!!!!!
Hi Sammy, thank you for the nice 5 star review for Susan. It is very much appreciated!
Fantastic experience: Shelley was my rep for my Costa Rica Wedding. She responded very quickly, and is all around personable. I felt she strives to get us the best deals and was very honest and upfront about post-pandemic rates. All around great trip and party! for the whole week! Thank you Escapes!
Thank you for the 5 star review! Very much appreciated.
Fantastic experience: Stacey was fantastic to deal with. She set up my trip perfectly.
Hi Rod, thank you for the 5 star review for Stacey. Very much appreciated!
Fantastic experience: Great experience working with Penny and the Escapes team, great customer service, prompt, and amazing communication. Is now our go to place to book vacations
Hi Mike, Glad to hear Penny took good care of your vacation booking. Thank you for the wonderful 5 star review, it is very much appreciated!
Fantastic experience: Shelley is by far the most amazing travel agent. She has helped us book and plan our wedding and a romantic trip! Both times she has answered any and all questions we have had and ensured that we were getting the best experience ever. She has made the process of travelling very easy and we cannot thank her enough. If you are planning a trip make sure you go through her for a stress free process!
Hi Lisa, Thank you for the great 5 star review for Shelley! Its very much appreciated!
Fantastic experience: Shelley Elkas is a great travel agent she has your back if things hit the fan during your trip she also has a great wealth of knowledge on so many destinations 5 stars all the way
Hi Scott, Thank you for the great 5 star review for Shelley! Its very much appreciated!
Fantastic experience: We went into this whole process absolutely blind, just knowing we wanted a destination wedding… and that was it. From the first phone call the the 1000 questions (from both us and our guests) Alex Racey has answered all our questions - concerns without hesitation. Gave us excellent options , understood our wants and continuously has pointed us in the right direction. She made booking a wedding in another country - with 70 other people an absolutely breeze and I am so thankful. If you’re thinking or hesitating about reaching out. Just do it. You won’t regret it. Jacqueline & Brandon 2023
Hi Jacqueline and Brandon, thank you for booking your wedding with us and for the great review of Alex! Glad to hear everything went well! All the best!
Fantastic experience: Hats off to the staff who were very helpful providing information during the uncertain time of our carrier, Sunwing. They were friendly and professional!
Thank you for the 5 star review Jack!
Fantastic experience: Recently booked online and I had a few questions afterwards. My email was promptly addressed with several solutions. I was very impressed and the price for my trip could not be best I will definitely use them again
Thank you for the great review Julie! Happy travels!
Fantastic experience: We have booked vacations and cruises with Escapes for the last 20 years. I have been more than pleased with the service our family has received from Escapes. (especially Nancy). She is first class......goes out of her way to ensure everything is covered in a timely manner. She is very friendly and professional. I would highly recommend her to anyone looking for a great booking experience. We leave for Cuba in 2 days......Thx for your help on this vacation also!!
Thank you for the 5 star review and for being such a loyal customers! It's truly appreciated! Have a great time in Cuba!
Fantastic experience: First time using Escapes and won't be my last. Eric was so helpful and was always so prompt to email me back. It was nice to have someone else managing the details! Thank you Eric!!
Fantastic experience: I had the pleasure of working with Gabrielle for about 16months while planning our wedding. From the start, she was always responsive, patient and very informative. She was always organized and helped navigate planning our destination wedding! Without her, nothing would have been as seamless, organized or well thought out! I can’t thank her enough and would recommend her to anyone! Thanks so much Gabrielle, for making one of the most important days of our lives absolute perfection!
Thank you for the great review Monica. Glad to hear the nice comments on Gabrielle and your wedding planning!
Fantastic experience: Stacey goes way above and beyond for her clients. Helpful and friendly to the max. I definitely recommend her services.
Fantastic experience: Manju is very knowledgeable, attentive, and easy to talk with. This is the gold standard for service! We’ve booked several trips now with Escapes. All went smoothly, communication was top notch, and we had memorable times. Thanks again Manju. We will be in touch for our next adventure.
Thank you for the great review Rob! Thank you for booking multiple trips with us as well, its very much appreciated! Will pass on our comments to Manju. All the best!
Fantastic experience: We book online often for trips. Never have had a follow up from other mainstream travel sites. So needless to say, when we received a confirmation/courtesy call prior to our trip from Manju we were pleasantly surprised. Great service. Thank you. Nice to have some personal correspondence in this digital, post pandemic, crazy world. Dos cerveza por favor!!
Thank you for the great review Todd. I am glad to hear about Manju and the our service. All the best.
Fantastic experience: Gabrielle Masciarelli from Escapes did a fantastic job with arranging our destination wedding at an all-inclusive resort. She was very knowledgeable on the wide array of resorts in Mexico which was very helpful. When the airline abruptly switched our direct flight to a layover flight, many of our guests began to back out; but Gabrielle was able to work her magic and got us on another direct flight and saved the entire trip! I would definitely refer her to anyone looking to book a destination wedding in Mexico.
Hi Brandon, thank you for booking your wedding with us and for the great 5 star review! Glad to hear that Gabrielle was able to get your flights sorted out. All the best!
Fantastic experience: I can not say enough about the service that Gabrielle provided during our recent group booking to Puerto Vallarta for our daughter's wedding. While many unfortunate circumstances arose that were out of her control with Air Canada, she did her best to help us find solutions. She was professional, knowledgeable, available and understanding from start to finish. I have used her now for two trips and will definitely be booking more trips through her in the future. She is a Rock Star!! Thank you Gabrielle for everything :)
Hi Sandy, thank you for the 5 stars and nice comments, we will be sure to pass them along to Gabrielle. Thank you for booking your trips with us! :)
Fantastic experience: Booked a trip to Mexico for my honeymoon and brought the kiddos. First timer here so I was very nervous so I had a lot of questions. Charity and crew were amazing and answered in a timely manner and went above and beyond will % be booking another family trip with them for next year!
Thank you for the 5 star review Evie, very much appreciated!!
Fantastic experience: Stacey is amazing we were so panic when we missed our flight but she made magic for us I truly appreciate her. Best customer service in my whole entire life
Thank you so much for the 5 star review Farhad! Glad to hear about good service!
Negative experience: Never use Escapes.ca!! I have been using them for years for all my family vacation booking. Last week I booked another trip using Escapes and four days later I saw the same package on sale for $1100 cheaper on their website. I called the office asking for a price match or to cancel my trip but they told me that it is NOT an option, and they sorry to hear that I overpaid. They are really taking advantage of customers and trying to gouge them with high prices and if they dont sell enough of the ripoff price packages they star to reduce the price!! Be careful and spend your money somewhere else who looks after there costumers!!
Hi Roman, I am really sorry to hear this and I apologize that you feel like we have reduced the package price on you. However, the package prices are controlled by the various tour suppliers and we have no control or say over them. It is stated at time of booking that prices are not adjustable once booked and that packages are under strict cancelation rules. Some travelers like to wait and try to see if prices will drop down, but often times packages sell out as well. It can be a bit challenging to get the best price but unfortunately its just the way the industry works, both for vacation packages and flights. Many of the suppliers offer waiver add-ons that can in some ways help protect against price changes, but they were not added onto your package. If we could adjust the pricing we would, but unfortunately it is beyond our control as we are at the mercy of the suppliers and their pricing. I hope you understand. Sincerely, Sean Escapes.ca
Fantastic experience: We have been dealing with Eric Chao for years with our travels. He is very caring about his customers & very professional at his job. He goes out of his way to help us. When we needed the help. He did a fantastic job!! He even emailed us when we came back from vacation. To see if we had a good time. Thank you Eric for all you do for us. We really appreciate it!
Hi Gayle, Thank you for the very nice review of Eric, he will be really happy to hear this when we pass it along to him. Thank you for being such a loyal customer as well, it truly is appreciated!
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