AMA Travel

Fantastic experience: Sometimes the line is long but their customer service is always good

Negative experience: This company is going downhill fast! The smaller insurance Companies charge alot less then AMA The line up times are usually 30 - 70 minute wait...... unbelievable! On a side note, the CEO and upper management likes to have work parties with unlimited alcohol and then they drive home. Be careful who you associate with personally and professionally. The leaders here are shameless!!!!!

Fantastic experience: Best place in town and the personal is very knowledgeable.

Fantastic experience: Great place for all our travel needs. It's nice to know they can help on a road emergency.

Fantastic experience: Good place for anything vehicle or travel involved

Fantastic experience: There are various services available, making it convenient and nice. I am also satisfied with the special services provided to members, and the staff is friendly. The parking lot is spacious, which is very good.

Fantastic experience: Absolutely lovely staff. Even lent me a screwdriver.

Negative experience: We bought a membership a few years ago and were sold on this is a family benifit. It's not. Only the person on membership can access any of the benefits. For a rather large fee you can add another family member. We won't be and will be canceling. Missing the boat here AMA

Fantastic experience: Great service. Friendly and knowledgeable staff. Variety of services that meet many needs.

Fantastic experience: In and out in no time (depends on your time of day: mine was 10:15). Very friendly greeting at the front with directions. Very friendly person to get me my gifts cards. Out and on my way in no time

Negative experience: We booked our disneyland tickets through AMA travel, everything is all set, confirmed and paid for but when we got to the disneyland entrance the staff told us that our tickets was invalid and cancelled by viator early morning. We’ve waited in line for hours with our infant and toddler crying just to find out that our tickets was cancelled. We reached out customer care but agent doesn’t know what happened. Disneyland staff told us never use AMA travel again and go directly to their website. Great advice!

Fantastic experience: I found the agents very helpful and upfront about what my best deals were.

Negative experience: We would never book through this travel agent again. Worst experience ever. When we arrived at our destination country our transportation was a mess and you would think the agent would make sure it was fixed for the way home but no we wasted a whole day of our holidays sorting out our transportation back to the airport. We couldn’t even get a hold of our agent as she was away and the emergency number she had given us in the email that bounced back to us wouldn’t even work. We were away with a large group for a wedding and friends of ours joined but not the wedding group. Somehow their trip was $2000 cheaper than ours. We would never recommend this travel agent ever again.

Fantastic experience: I want to share my experience : I had spoken to a travel agent at AMA Travel and told her my requirements for a short stay vacation, which were two: minimum 4.5 stars, and a family friendly place with a kids club and water slides for children. We decided to go with Pueblo Bonito Sunset Beach after a conversation with my agent. A 5 star resort all inclusive with a kids club in Los Cabos, Mexico. I booked online as she had an appointment with someone else and I wanted to be done with looking. She had told me that there is a kids club here and a kiddy pool. She did not say there are slides but I was ok as long as there is a kids club. When we arrived for our short stay the kids club was closed and has been closed indefinitely. This was a massive blow as I took my daughter out of school for this vacation and here were no kid’s activities. I was very disappointed and spoke to the manager. However, he was not able to fix this issue. I then paid 191 USD to book an activity for my daughter when the whole point of going to a five star resort was to have a comfortable time with my father and my daughter on site. I hate to be negative but this occurred because the travel agent was not aware that the kids club was closed, but AMA Travel should have known if they are selling the packages. I told the AMA and Pueblo Bonito Sunset Beach I will give a negative review. Further this 5 star resort presented us with a single towel our first day (for 3 people), a junior suite with only two beds, not even a sofa bed, so I slept with my daughter, an empty fridge, coffee maker without any coffee or even a single tea bag, and lukewarm washroom water. Regarding the cold water, they tried to remedy but this was an unfixable problem. All the room issues was remedied or attempted to be remedied by our manager, a wonderful man of the name Moises, and guest services but it led to a very poor reception and first impression and uncomfortable sleep. Of course this is not due to the AMA but due to Pueblo Bonito and WestJet having crossed lines of communication regarding deliverables: agents should have informed the resort that when people book through them, they expect a 5 star room if that is what their customer is asking for. It is very common for all inclusive to stock some food in the room and replenish it daily. I don’t drink, but daily water bottles, maybe some snacks, and coffee would be nice. Overall, I paid for a short stay for $4300 CDN, and it was a great disappointment. I will likely never trust this agency travel again. Nor is this resort anywhere near a 5 star experience. Truly a hopeless resort. Unfortunately I feel like I wasted $4300 when I could have gone to a place with a functioning kids club, all inclusive, proper accommodation: try Costco Travel, or House of Travel, if you’re from Edmonton. House of Travel booked me last time and were excellent. October 2023, Update: AMA Travel has contacted me and kindly completely dealt with this issue to best of their abilities. The Supervisor at AMA Travel personally dealt with WestJet (WestJet Vacations?) and with Pueblo Bonito and tried her level best to remedy this issue. The remedy was acceptable-to repay me the $191 I spent- however I will never go to any Pueblo Bonito resort. Further, I am extremely grateful to AMA Travel for advocating for me and will continue to use them for my (infrequent) vacations, as although the initial experience was poor, the efforts to remedy this issue were exceptional and excellent. Appreciate the terrific Supervisor, T.C., very, very much.

Fantastic experience: Friendly staff

Fantastic experience: Very nice and big building. Staffarealways helpful when I do some transactions

Positive experience: Always a lineup..argh..

Positive experience: Not worth the fees charged

Positive experience: Good deals, but poor flights.

Positive experience: Helpful and good insurance personnel.

Negative experience: The highest price ever! Compared the prices with many competitors and found AMA the most expensive!

Negative experience: AMA ON MANNING IS A JOKE THEY HAVE NO IDEA WHAT THEY'RE DOING LIED OR DIDN'T KNOW ANYTHING ABOUT OUR TRIP SCAMMED US BAD

Negative experience: I am a member check va ca packages thinking would get a deal with membership lmao 700 more than Expedia ridiculous

Negative experience: Got told that each of us will have to pay a 99 dollars to have a travel Agent to book our travel. Holly Hanna this is just not right. I can go online an book. There is 7 of us going, so that is 700.00 That is outrages. You also just can not walk in, told that you have to phone in, the only number for Edmonton west is a toll free number that never gets answered. Fix it, and please post your local location number not a general toll free.

Positive experience: Was told on phone friend has 2 passport photos per yr and that disappointing AMA will not let him utilize them for a friend for driving permit cause he had his photos. Stamp misssed on permit now have to make another trip back. Disappointing all around.

Fantastic experience: The service was very fast.

Fantastic experience: Really good experience

Fantastic experience: One of the male staff was really nice and provided excellent customer service. Update: we remember his name now: Mark. An awesome, friendly and helpful person. We were on a road trip, so weren't dressed up, hair messy, and we are color people, Mark treated us as human beings. Thank you Mark for a great service.

Fantastic experience: Fast and detailed service

Fantastic experience: Been a member since 1976.

Positive experience: Slow line ups for registry service, but it was busy, so understandable. The worst part was the wait to see an insurance agent. I wanted to do a simple address change and sat for 45 minutes while after 20 mins, not a single agent was with a client. I was just ignored.

Positive experience: We went to AMA to change our address on our driver's licenses. We like AMA for registration services since it's quick and very helpful to members. Not disappointed, great service.

Fantastic experience: Fast service for insurance needs

Fantastic experience: Please accept my gratitude towards Brandon at customer Service desk for their speedy and efficient services. I was able to complete the transaction within seconds thanks to their attentive and alert presence. Brandon is an amazing and expert person and he's professional and superlative skills. Thank you Brandon

Fantastic experience: Sharol was absolutely amazing !!! She is definitely my go to agent for life. Excellent customer service, so friendly and personable. It's too bad 5 stars is the most I can give

Fantastic experience: We met with Tami Lingrell, Travel Counsellor, Sherwood Park AMA, a few days ago regarding a number of HA cruises. Tami is so knowledgeable and helpful - her enthusiasm for cruise adventures matches ours! Tami’s understanding of the cruise sector and her sleuthing for connecting cruises is amazing! Tami knows the 2022 HA deals/perks now and has her finger on the cruise pulse for 2023! We very much appreciate Tami “navigating” the logistics on our behalf. Tami has the expertise - We know the cruise packages will be wonderful!

Fantastic experience: Always great prices

Fantastic experience: Super friendly staff !!

Fantastic experience: We were booked through Joye Wichuk for a vacation in Mexico. We have never been out of the country before, didn’t even have passports. She walked us through every step before and during our trip. Spent a great deal of time and effort making sure we were taken care of throughout the entire experience. Totally recommend.

Fantastic experience: Great staff always treating people like friends and family.

Negative experience: No reply yet

Negative experience: Have you ever tried to phone AMA Travel? Can't be done! I sat on "ignore" for 45 minutes one day and half an hour the next. I give up!

Negative experience: Tried talking with a travel agent regarding destination weddings and, even though I am a member, it took days to get a response and eventually I gave up.

Negative experience: I've been shopping around for a cruise and talked to a few other travel agents and got quotes from them (for free) before talking to an AMA agent. They wanted to charge me $99 (non-refundable) to just get a quote! I was shocked that I already pay for a membership and that doesn't even included getting a travel quote! Definitely not happy they want MORE money so I won't be booking through them. Also, another travel agent found me a 10 day cruise in my budget and the AMA person let it slip that she didn't think I could get a cruise longer than 7 days with my budget... not sure why I bother with this membership anymore.

Fantastic experience: Great staff, they clean after each client. Helpful as well. Big plus there's so much things you can deal with in one spot. I recommend AMA to anyone looking into all of you're vehicle needs. If you're a member there's some pretty sweet deals too, on food, maintenance, vacations, etc...

Fantastic experience: Always quick to get in and out. Great place to get US currency.

Fantastic experience: The staff were friendly and efficient. Got everything done quickly. So happy with this!

Fantastic experience: Awesome easy use and simple

Fantastic experience: Awesome! No charge for filling in a Blue Cross form at the Registry counter! AMA has benefits! Been a member probably over 25 years.

Fantastic experience: Great service, very friendly, very fast!!

Fantastic experience: Excellent place and good customer service

Positive experience: Slow

Positive experience: Quick, courteous and respectful.

Negative experience: Long wait time

Negative experience: Poor interaction with android phone, loads slow and jumps around in site.

Negative experience: Honestly go to the west end locatin its better. This location is only for convenience.

Negative experience: If I can, I would have given no star. CUstomer service over the phone was rude so I cancelled my membership for it is no longer worththe money.

Positive experience: I just had to pay my renewal fee and was fast tracked to an agent . Thanks for that. Always someone to greet you and help out. Some other lines can be a long wait.

Fantastic experience: Mandy was amazing! We got our address changed on all documents and we were in and out pretty quickly.

Fantastic experience: Being a member has made sticker renewals much easier! The layout very comfortably accommodates physical distancing and the kiosks are cleaned between users.

Fantastic experience: They look after you here. Everything you could need for insurance and registration, even small business.

Fantastic experience: Always friendly service.

Fantastic experience: I had to renew my registration, the clerk got me in and out quickly and efficiently.

Fantastic experience: There was a bit of a line , but there seems to always be a line . The service was friendly.

Fantastic experience: Went in to get a Drivers Abstract and was in and out in under 10 minutes! Can't say the same about going to registries.

Fantastic experience: Very thorough with sanitation with the virus. Courteous pleasant staff.

Fantastic experience: Awesome!

Fantastic experience: Great service.

Fantastic experience: Went for passport photos. Very fast efficient and knowledgeable

Fantastic experience: I've been a member for more than 45 years. I have used a variety of services. The staff is very well trained in customer service.

Fantastic experience: AMA is fantastic. They hire very friendly and helpful people. I love that I can buy gift cards to pay for things I normally buy and I get money back towards my membership!! It's a one-stop shop for so many things!!

Fantastic experience: Always good service here

Fantastic experience: Easy to deal with and very friendly.

Fantastic experience: Great service. Was very busy.

Fantastic experience: Everyone is very friendly. While we were in line, a friendly floater came to ensure we were in the right line, etc. We were all well taken care of.

Fantastic experience: Good thanks for your service

Fantastic experience: Good customer service

Fantastic experience: Always helpful.

Fantastic experience: Always helpful

Positive experience: Good

Negative experience: Terrible service,, so slow and they let certain people jump the line.

Positive experience: It’s the lobby at AMA. It’s a good lobby. A nice lobby. Clean. Spacious. Don't really know what else to say.

Negative experience: The line ups are just too long in store for services and they do not seem to want to use all resources when service requests speak.

Positive experience: A bit of a wait to pay registration, but a very safe experience

Negative experience: Walked in the look for a trip somewhere warm and was told by the receptionist 'you need an appointment for that'. Really!?! I need an appointment to spend my money. I am paying your salaries. You work for me.

Positive experience: Although it felt just like the good old days at the Alberta Motor Vehicle office (long line up to wait in), the people are A#1 all the way

Positive experience: Very quick service, decent access for my dad's wheelchair needs all the way from the accessible parking spots out front to the automatic sliding doors to the wide path along the way to waiting. And they have coffee!

Positive experience: I understand due to Covid-19 there is reduced staff. However, the place was almost a ghost town. End of the month registration and barely anybody working. Extremely long line up.

Fantastic experience: Excellent customer service

Fantastic experience: Always a great experience

Fantastic experience: Went in to get a new Alberta Health Card, 5 people ahead of me in line and I was out in 10 minutes! Quick and painless every time!

Fantastic experience: Crazy busy but they had all registers open and kept churning us thru

Fantastic experience: Great customer service!

Fantastic experience: Awesome as always.

Fantastic experience: Great service, competent, friendly service

Fantastic experience: Quick and friendly service.

Fantastic experience: Great information

Positive experience: Helpful efficient service

Positive experience: It was busy, it was a Saturday. But the staff was courtious and efficient. Excellent service.