
River Valley Adventure Co

Information about River Valley Adventure Co
Opening hours
- Monday: 10:30 AM – 5:30 PM
- Tuesday: 10:30 AM – 5:30 PM
- Wednesday: 10:30 AM – 5:30 PM
- Thursday: 10:30 AM – 5:30 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 10:00 AM – 6:00 PM
Our comment from TraTraTravel about River Valley Adventure Co:
River Valley Adventure Co. is a premier destination in Edmonton, Canada, offering an exciting range of outdoor activities that cater to adventurers of all ages. Customers rave about the friendly and knowledgeable staff, especially guides like Chris and Tyra, who provide expert instruction during Segway and bike tours, ensuring that everyone feels comfortable and safe while exploring the beautiful River Valley.
Highlights of the company include:
- Exceptional Staff: Reviews frequently mention how friendly and accommodating the staff are, contributing to a warm and welcoming atmosphere.
- Diverse Offerings: From Segway and bike rentals to raft excursions, the options available offer something for everyone, whether you’re looking for a leisurely ride or a thrilling adventure.
- Scenic Routes: Guests appreciate the stunning views and beautiful paths along the river, making each tour memorable and picturesque.
- Quality Equipment: The rentals, such as bikes and rafts, are well-maintained and of high quality, enhancing the overall experience.
While most experiences are highly positive, a few customers noted minor issues such as billing misunderstandings or limited time on tours due to training videos. However, the general consensus remains that River Valley Adventure Co. provides unforgettable experiences that are worth every penny.
Highly recommended for anyone visiting Edmonton!
River Valley Adventure Co: Reviews
Fantastic experience: On a winter walk, I was so happy to find this cafe open with yummy drinks and food. A real treat mid rivervalley walk. The people were really welcoming too. Very casual hangs.
Fantastic experience: Popped in last minute on a beautiful day to grab a couple ebikes. Staff were extremely friendly and helpful.
Fantastic experience: Such a great place to rent all the fun vehicles you might need to explore the river valley of edmonton. Bicycles, scooters, Segways and even water vehicles are available. Not to mention one of the best patios in the city for beautiful views of the river wonderful drinks and snacks. Definitely recommend as a priority if visiting Edmonton during the summer spring or fall!
Fantastic experience: We had the best experience thanks to Makaila. She was very friendly, efficient and was also very informative in explaining my mom how to use her bicycle (she doesn’t cycles much). If we ever come to Edmonton we will be sure to rent again from RVA!
Fantastic experience: Such a great view from here. The staff are great too!
Fantastic experience: Super fun place!
Fantastic experience: Was on a long bike ride and the beer was cold Perfect out stop Staff was very friendly!
Fantastic experience: Rafts, bicycles!! They were great to deal with, explained everything and rafts were inspected before leaving. Great experience!!
Fantastic experience: Came here twice. First time was for my bachelorette party for a 60 min Segway tour. Loved it so much that we booked a 90 min tour for the next one. So fun we thought about buying a Segway . Very pretty paths and great instruction where we never felt unsafe.
Fantastic experience: Wanted to do something fun for my best friends 50th birthday. We did the 60 min beginners river valley tour. Dez was our instructor and we truly enjoyed our time with him. Thanks for the experience it was so much fun. Highly recommend, it’s not nearly as difficult as you think.
Fantastic experience: Oh my gosh. If you come to Edmonton, this is the only place you should go. Our guide Chris was very kind and knowledgeable, taking us all over. We saw so many beautiful things. Even if you are just driving through Edmonton, do yourself a favor and stop here. 10000/10
Thanks Dominic for the kind words, happy to hear you guys had a great time. Hope to see you guys again soon.
Fantastic experience: A very memorable experience using the Segway.
Fantastic experience: Excellent experience, the staff is super friendly and the equipment is of very good quality. The tour is incredible, highly recommended.
Fantastic experience: Awesome staff and fun activity to do in Edmonton!
Fantastic experience: We really enjoyed and had alot of fun riding scooters on the trail
Fantastic experience: Absolutely enjoyed my self. The Young woman serving me was so nice. My only displeasure was when I was paying I was 15 minutes over an hour and was charged for 2 hours. Please consider a way of paying for 1/2 hour. I paid for services I didn't receive
Positive experience: The shop is conveniently located near downtown and the trails. Friendly and helpful staff. Really like the selection of craft beers. Went in to rent a mountain bike. Unfortunately none were available, so I was offered an ebike. The bike had a few issues that became apparent during my ride. I appreciated that I was later given a reduced rate for the e-bike rental. I will rent here again next time I’m in Edmonton.
Fantastic experience: We called them at noon and reserved a 2 pm Segway Tour. Des was our guide and we had essentially a private tour. He did a great job and we enjoyed the tour, and then a cold beer on their patio when we got back. They also had ebikes, a 2-person peddle "car," scooters and more. Check them out.
Fantastic experience: We had an incredible time!!! Our tour guide, Des, was patient and calm and took away my anxiety of trying a Segway for the first time. And then he proceeded to give us a marvelous tour of the River valley and history of Edmonton! Even though I’m an Edmontonian, I learned so many things about our great city and really enjoyed the beauty of our park. I can’t wait to go again, and even try a ride in the winter. Highly recommend!
Fantastic experience: River Valley Adventure Co. is the perfect stop for a break in the river valley after a long run or walk. Paige always recommends the best craft beers to try (they are never short in their selection!) and is beyond friendly to chat with. Love sitting on this patio while enjoying a drink in the sunshine. Highly recommend this spot for anyone looking to relax and enjoy the scenery while out exercising!
Fantastic experience: Stopped for a beer and potato chips. Great selection.. Enjoyed on the patio in the sun. Stop here!
Thank you so much and we're so glad you enjoyed your beer and snack! We hope to see you again soon :)
Fantastic experience: LOTS OF FUN !! One of the best ways to explore Edmonton beautiful River Valley, thank you very much for this breathtaking experience. Our group had so much fun learning how to ride a segway, it's much easier than we think. Our tour guides, Yash aand Chris, did a great job in showing us how to use the Segway, they made sure we felt comfortable and safe. Wonderful experience and we can’t wait to come back. Thank you so much for excellent services. Strongly recommended!
Fantastic experience: What a fantastic experience! Chris was absolutely amazing! There was a bit of a mix up with the time of our tour but Chris did everything to rectify this situation and we had a blast! Highly recommend and will definitely be back!
Thanks so much for your understanding this morning! We are so happy you enjoyed it, and can't wait to see you back here! :)
Fantastic experience: Thank you to Chris for the fun private tour on April 21st! My partner booked this tour for us, and we had an amazing time learning how to ride the segways for the first time. Despite being from Edmonton, it was so interesting to learn new facts about the River Valley region. Would recommend for something new to do in the city - don't be scared of riding the segways - Chris taught us very efficiently and easily!
We are so happy you both had a great time! we hope to see you again soon for another tour :)
Fantastic experience: Took a small trip to Edmonton and doing this segway tour was my favourite part of the trip! Chris was a fantastic guide, was kind and funny and made you feel comfortable on a segway, with his training and guidance as a 1st time rider I felt very safe riding the segway. The actual tour along the river was marvelous I had no idea how much history was in the area. Whether your a tourist or from the city this is a must do! It is so much fun and a great experience!! Do the 90 minute tour and you'll thank me later!!
Hey Jordan! Thanks so much for the fantastic review! We are so happy to hear you had good time on your segway tour with Chris! Hope to see you in the river valley again soon! Take care!
Fantastic experience: The best way to spend my birthday, thank you so much for this breathtaking experience. My husband and I had such a great time that you have gained a client for every summer. Our tour guide not only explained in great detail how to use the Segway but made sure we felt comfortable and safe. He was funny and took amazing photos and overall was a wonderful gentlemen. I highly recommend this to anybody. Wonderful experience and we can’t wait to come back. Thank you so much and I look forward to coming back.
Hi Evelyn, Thanks so much for choosing to spend part of your birthday with us. It was my pleasure to take you and your husband on tour. Hope to see you again soon for another adventure.Chris
Fantastic experience: We did the Segway tour in the winter, part of the Valentine’s Day package with charcuterie, smores kit, and beverages! It was awesome! Chris was an amazing tour guide, and definitely made us feel very comfortable in the Segway. He also takes great pics and videos Thanks for an amazing experience!
Fantastic experience: Sudden and amazingly pleasant stop for an Irish Christmas coffee ☕, Hot chocolate , fire pit and guitar music along the River valley.
Fantastic experience: A lot of fun learning to ride the Segway. Patient and knowledgeable guide. Highly recommend this business!
Fantastic experience: If you're looking for something to do in Edmonton or have friends visiting, this is the place to go! I've done the segway tours twice and each time it's a blast. This little River Valley gem has activities for all seasons and fantastic and knowledgeable staff and tour guides.
Fantastic experience: We were visiting from Winnipeg and were excited and nervous to try something like this. Our guide David was awesome and made us feel at ease He was funny, witty and personable. I encourage anyone to try this while visiting Calgary! Great time doing something unique!!!
Fantastic experience: Nice sunny seating inside or out year round, weather permitting.
Fantastic experience: Great little spot to stop for a tasty snack on your river valley rides or walks.
We're super glad you enjoyed your stop! Hope to see you again soon :)
Fantastic experience: Great place
Fantastic experience: Awesome, friendly staff
Fantastic experience: Nice place!
We appreciate your kind words! We do our best to keep our place nice for everyone that comes by. We hope to see you again soon!
Negative experience: you should thaw your hot dog buns ahead of time. Waited about 20 minutes for them to just unfreeze
Thank you for the feedback, we are still working these things out and will definitely improve this process. We hope you decide to come back so we might have another chance to make your visit great!
Negative experience: Understaffed. I had to phone over 10 times to speak with someone. Their repair department (the reason for my call) was back-logged for the next 2 to 3 weeks.
Hello Mike, we are very sorry about your experience. We are a small business and always strive to do our best for our customers. We do also have a separate phone number that you can contact for any maintenance or service requests. Sometimes they have a few items at a time they are working on and this may be why. We hope you give us another chance in the future for a better experience! :)
Negative experience: Food selection was bad. Hot dogs were good but pizza was cold and tasteless. Prices were high for this garbage. Don't waste your time here for eating. Never partook of renting anything they offered.
We appreciate your review and apologize that you did not enjoy the food. We are a small operation that strives to offer the best experience for our customers, we are constantly experimenting with new food and different local partners to offer higher quality food options and more variety. Hopefully you return and decide to give us the chance to improve!
Fantastic experience: Super fun and exciting experience for us :) Our tour guide, Chris was really friendly and patient with us! Definitely would recommend it to everyone! ☺️
We are happy to hear you had a great time. Our guides are the best! We hope to see you back here for another tour soon :)
Fantastic experience: It was awesome!! Born and raised in Edmonton; i would 100% take visitors on this tour while visiting! Great training and our quide was informative as well. Super fun!
Thanks so much, we are so glad you enjoyed the tour! We hope to see you back soon :)
Fantastic experience: Highly recommend renting a raft and floating the river. Great way to see the river valley and city.
The River Valley is a beautiful place. Thanks so much and we're happy to hear you enjoyed it!
Fantastic experience: We rented e bikes and toured the river valley. Had a great experience.
We're happy to hear you enjoyed your experience here :)
Fantastic experience: Great spot to enjoy a craft beer mid ride!
Fantastic experience: The segway tour was hella fun! Loved our Guide Chris, he was very knowledgeble of the edmonton area and made our tour a blast!
We do our best to keep our knowledge on par for everyone that comes by. We're happy to hear you loved your tour! Hope to see you back soon for another tour :)
Fantastic experience: The river valley is beautiful and touring with a professional guide is lots of fun. Quick and easy to learn and then just relax!
Fantastic experience: I rented a MTB 3 days in a row to discover and enjoy the huge river valley park. Thanks a lot the River Valley Adventure Co for making it easy, affordable and fun with the great bike :D
We are happy you enjoyed it! Thanks so much :)
Fantastic experience: Such a fun outing, in the river valley Segway tour! Will definitely go again
Fantastic experience: Great spot to grab a bite or a drink. Plenty of rental or adventure options. The staff upfront are always working hard, see ya on the trail!!
We appreciate your kind words, we hope you continue to visit us in the future :)
Fantastic experience: We were looking for something fun to do in downtown Edmonton, in the winter... Lol. Couldn't believe we found winter Segway right on the riverfront! Seriously a lot of fun, great views, some pretty cool stuff to see. Riding off-road on the trails is quite the thing... Chloe was a great tour guide. Solid thumbs up as an activity.
Fantastic experience: River Valley Adventure Co. is a great avenue if you enjoy outdoor activities including segway tours, bicycle tours, electric bike rentals, surrey bike, and being on the water on a raft on the North Saskatchewan River, or just a patio reservation. Louise McKinney Riverfront Park is also a beautiful place to visit while in the area.
Fantastic experience: We did a Segway tour through the river valley, legislature, and downtown. It was amazing! Very friendly and knowledgeable guide. It was a ton of fun!
Thank you for the great review Carol!!
Fantastic experience: I bought an electric unicycle (euc) through Chris and he was great about it. He made sure the mechanic checked it out and even packed up some spare parts before shipping it down to Calgary for me. Chris is enthusiastic about these activities and just wanted to help lower barriers for everyone else to have fun.
Thank you Drake!! We take pride in our services and are so pleased you had an amazing experience!
Fantastic experience: This was our first time on the Segway tour and it was the best decision we made. Me, my wife and our son all agree that this is the highlight of our vacation. 5 stars to our tour guide who guided us on an amazing journey throughout the area but also gave us some history on Edmonton. The most interesting was the three straight lines under the old train bridge (bridges and I don’t agree) that represented the height the water hit at a certain time when it had rained and rained. Afraid that the water would wash away the bridge a train engine was parked on the bridge to add weight and the bridge never washed away. A piece of Edmonton history I will keep. Thank you M&B&A
Fantastic experience: Absolutely loved this!! We booked the 60 minute beginner Segway tour for a date. Our instructor Tyra was super friendly and patient. We really enjoyed the river valley trails and the excitement of riding the Segway for the first time. Totally planing to go back! Some tips: Dress for the weather, you get a bit of wind while on the Segway and it can be chilly in the shade. Book for 90 minutes, after you get the hang of it, you won’t want to get off, 60 minutes is just not enough time.
Thank you for such a positive review Breeann!! Hopefully you can hop back on our segways soon!!!!
Fantastic experience: We had so much fun with the family doing their Segway tour! We covered many beautiful areas of Edmonton and got to see much more than what we would see walking on the trails and the bridges around the North Saskatchewan River. I recommend taking the full 90 minute tour since the 60 minute tour includes the training time which took about 20-25 minutes for our group of 5. They also rent out bikes, e-bikes and electric scooters which would be another fantastic way of venturing around Edmonton!
Fantastic experience: Tyra was an amazing guide. We loved the tour so much. She was super supportive and patient with any nerves we had riding the segway. Love the tour.
Thank you for supporting RVAC Jen!!!!
Fantastic experience: Very fun, the 60 minute tour is too short for your first time, but overall it was great. Terra was super and a very good teacher. Thank you RVAC!!
Thank you Chris!! There's no such thing as too much segway time, we're so happy you enjoyed!!
Fantastic experience: We had a fantastic teambuilding event on the Segways! We all had a blast and highly recommended the sunset trip.
Fantastic experience: Absolutely loved this!! We booked the 60 minute beginner Segway tour for a date. Our instructor Chloe was super friendly and patient. We really enjoyed the river valley trails and the excitement of riding the Segway for the first time.Dress for the weather and mosquitoes and you get a bit of wind while on the Segway and it can be chilly in the shade. Book for 90 minutes, after you get the hang of it, you won’t want to get off, 60 minutes is just not enough time, also if u r trained by Chloe then definitely u won’t get off it
Thank you for the glowing review Sagar!!! We hope you can get back on our segways soon!!
Fantastic experience: Tyra has been very patient while teaching us how to ride the segway. Awesome experience led by Tyra!
Thanks Benjamin!!
Fantastic experience: The Segway tour is excellent. Worth every penny.
Thanks Dan!!!
Positive experience: Friendly staff, had a great time with the segway.
We're so so glad, thank you for supporting us!!
Fantastic experience: Just a shame that it closes so early!
Good news!! On weekends, we are now open to 9pm!!!!
Fantastic experience: Great place for (Beer) bike tour! Hidden gem Edmonton River Valley
Fantastic experience: Loved the patio and the the friendly staff, too bad it was not busier in a warm summer day. we were the only ones in the patio...
Fantastic experience: We had a blast doing the segway tour! Really neat feeling like a tourist in your own city.
Thank you for the nice review Michael !!
Fantastic experience: Loved it! So much fun and the instructors were very thorough. I highly recommend this activity
Negative experience: I don’t see how this establishment has high ratings. From the get go we were warned about damaging their bikes and would charge if they see anything out of order. You are better off renting the ebikes around the city. Also watch how they start the rental. They started our rental when we were signing the waiver. But after pointing this out, they never offered any compensation. There are other rentals out there that would add at least 10 mins to your return time. Don’t get ripped off.
We are so sorry for your negative experience. It is the company's legal policy to inform all customers about the security deposit required for our e-bikes so there is no confusion about possible damage occurred. Your family took great care of our bikes so your deposit was returned in full. We start our rental time once the pre-authorization for the security deposit is finalized, after waiver signing, and when the customer heads out for their ride; we're sorry for the misunderstanding. You and your family were charged for the full hour because the rentals were returned to us after the 30 minute mark and unfortunately that means we cannot give you the half price you were requesting. The River Valley Adventure team sends their deepest regrets that your experience wasn't up to our extraordinary standards, and we hope you are willing to give us another chance.Best,River Valley Adventure Company
Positive experience: Not just a tour company with e-bikes, raft and Segway rentals, but a fabulous little cafe with craft beers and friendly service.
We're so glad you enjoyed Adam!
Fantastic experience: Tried the early morning Segway tour and loved it! The beginner clinic prior to the tour is very helpful - Tyra was an excellent instructor and guide. The Segway is quite fascinating how it self balances, This is perfect for all ages. If you’re interested in seeing the River valley, this is a great way to do it! Look forward to doing another of their tours.
Positive experience: To rent bikes, a deposit needs to be paid with a credit card. And it's a lot of $ if you book a few bikes for a group. They hold the deposit until the bikes are returned to them. We didn't have that amount available so spontaneously, and they helped us in reducing the cost for us for the deposit thanks for that help! And for parking your car, it's new to me that we had to pay parking there. And only works with a smartphone that has this code reader or on the machine, but didn't work for me after few attempts. Tickets are expensive!
Fantastic experience: I was looking for a unique team building event. River Valley Adventure Co helped me creat a unique and fun experience for my team. We booked some rafts and did a short trip down the river. Affordable and great, friendly service. Book that trip! You can’t duplicate these kind of experiences anywhere else!
Fantastic experience: I booked a bike online very last minute, and somehow the system allowed me to book 5-7pm even though they closed at 6pm that day. The staff was very accommodating and generous and allowed me to ride till 7.30pm when they have staff returning from a tour. That extra bit of flexibility allowed me to get a full 2.5hr ride around river valley. Thank you! Will recommend, especially since price is reasonable and location is great
Fantastic experience: We did a Segway clinic with our kids, it was a ton of fun. My daughter was freaking out and koodos to the two.young men who were very calm and reassuring with her. They went above and beyond to make her comfortable and encourage her. I was super impressed!
Thanks for the awesome review!!!
Fantastic experience: It was a fun experience and truly enjoyed the Segway ride, which was a tad bit shorter duration than expected due to the safety video at the start. Hopefully next time around we will have a longer ride and enjoy the sites as well on this scenic route. The guide Josh was very personable and very accommodating of is first timers. Definitely recommend this for anyone who wants a memorable time while in Edmonton.
We're so glad you enjoyed Pramod!!
Fantastic experience: Josh was an awesome Segway guide! We all had a total blast. Highly recommend the tours, they’re something everyone should do at least once
Thank you so much for supporting our business Tara!!!!
Fantastic experience: Awesome segway tour around Edmonton! Always thought they were a little silly looking, but they're actually really fun to ride! Got to explore parts of the river valley that we don't normally visit. Thanks Josh for the great tour!
Thank you for supporting our business Larissa!!
Fantastic experience: It is a unique sightseeing tour that you wouldn't get anywhere else. It is beyond my expectations. Chris and Tyra are very service oriented and accommodating those never do this before. It is tons of fun. We have a blast. My 74 old mom was beyond joy. She didn't understand much but the staff was still able to make her tour a memorable one. Edmonton's fall is stunning. I would recommend going on the 90 minutes tour. The price is not cheap. You get what you pay for.
We're so glad your tour was memorable and exciting !!!!
Fantastic experience: We did the Segway sunset tour, it was a great way to see the city. And the ice cream stop was a nice treat! We will be back the next time we're in Edmonton.
We can't wait to see you again, thanks for your support Jessica!!
Fantastic experience: Yash was a fantastic tour guide. My girlfriend was very nervous on the segway, and he was so professional. Safety was his top priority. He didnt rush her, even though she slowed down the tour. And the tour was amazing!! The sights were beautiful! Highly recommend.
Thank you for the amazing review Kim!!! Safety is one of our top priorities!!!
Fantastic experience: Went on the Segway tour and the workers were very helpful and helped us use the Segway, and taught us well. The path was beautiful and the segways were very fun to ride on. I would highly recommend this experience.
Thank you so so much for the kind words!!
Fantastic experience: My friend and I had the most amazing day floating the North Saskatchewan thanks to River Valley Adventure. We had an easy time picking up our raft, Josh helped us load it into my vehicle and explained how to set up the raft. We drive to Terwillegar park to drop in the river. I was a bit nervous the raft would take long to inflate because it was so big, but it was inflated within five minutes using the foot pump. The raft itself was plenty big for two people, and even came with metal seats for us to use as chairs or as a table. We floated all the way to white mud park which took about 2.5 hours! We got a ride back to my vehicle and then made our way to return the raft! Definitely would love to come back and do a longer float all the way to rafters landing. When we brought our raft back Maria helped us unload it from my car, she was so lovely. All in all it was a really amazing experience and I would recommend everyone check out the raft rentals from here for an unforgettable Edmonton experience.
Thank you for such a positive review Marina!!! We hope to see you soon!!
Fantastic experience: Great family day out
We're so glad Lisa!!!
Fantastic experience: Great little hidden gem along the river valley.
Thanks for the five star review Janice!!
Fantastic experience: Beautiful view
Thanks Adil!!!!
Fantastic experience: Bikes were in great condition
We're so glad you enjoyed Tyrel!
Positive experience: Nice but to expensive for the length
Thank you for the review Zack!
Fantastic experience: I absolutely love the Segway tours! Great way to see the river valley and downtown!
We appreciate your support at RVAC Felicia!!!
Fantastic experience: Managed to make my Dad's father day at age 91!!!
We're so glad Kathleen!!!
Fantastic experience: It was awesome experience we enjoyed a lot at first we were scared but they explained it so well and we found it very easy to drive . Staff is very friendly. We will come again for sure.
We can't wait to see you guys again Boparai!!!
Fantastic experience: If I could give them more, I would definitely rate them more than 5 ⭐️ !! Loved my Segway ride and our guide “Chris” was awesome!! Highly recommended!
Thank you so much for the amazing review Navi we appreciate it so so much!!!
Fantastic experience: An amazing experiences. The dome tents are so nice, clean, comfortable. Staff are so nice and professional. The island is great for kids, trails, hanging tents and just relaxing. I highly recommend visiting.
Thanks for the 5 stars Neil!!!!
Positive experience: If we hadn't already purchased tickets online for the Segway Tour we would have left and never returned based on the cold and indifferent greeting we got from Tyra who didn't know who we were or that we had already purchased tickets. We walked away and went and sat on a bench while she busied herself setting up. At our appointed time we went into the shop and she had to interact with us. She never introduced herself. I asked her for her name before we left. After learning we were there for the Segway Tour she handed us a waiver to be signed then pointed out where the helmets are and turned on a safety video for us to watch. I had a question about my helmet and received an indifferent response, again from Tyra. Then Yash came into the shop and introduced himself. He was great. Helped me with my helmet after I again asked about it. He patiently spent the needed time to orient us to the Segway and then took us on a great tour pointing out stops of interest and engaging in good conversations. He stopped a few times and asked us for our cell phone so he could take a few pics of us. The Segway is fun to ride and the scenery in the River Valley is beautiful. Thoroughly enjoyed the Segway Tour with Yash.
Hello,I would like to sincerely apologize for an experience that was anything less than amazing. I was very busy with setting up and preparing for the day however that is no excuse for you feeling that you were brushed off in a cold manner. I would love it if you decided to come back and book another adventure with the company and give myself the opportunity to improve on your experience. Customer satisfaction is extremely important to me and I'm sorry that yours was not met.Best,Tyra
Negative experience: While the lady who we returned our raft to was very friendly and helpful, I cannot say the same for the young lady and man who were working when we picked up our raft. My friends and I met in Edmonton for the weekend, not knowing the city well we booked a raft over the phone for an afternoon. The website did not have much information provided, so we were very surprised to find out that we could not launch our raft from the rental point. We were informed we had to load the raft while unflated and all the supplies in our own vehicle, drive it to a launch point along the river that we had to find on our own, then get an Uber back to the rental spot, then back to our vehicle. No shuttle was provided. We were given next to no instruction or safety protocols before leaving with our raft. We weren't shown how to inflate, or deflate our raft, and any questions we had were met with a dismissively answer.. as if our questions were annoying or an inconvenience to them. Once we had our supplies given to us we were rushed out of the area. If we had known all this information before renting the raft we could have been much more prepared, and had a vehicle parked at the end to avoid having to take an Uber. Overall, the raft itself was very nice, a little smaller than most places I've rented from before, and a little harder to Paddle due to them being attached to the raft itself, but it was a good quality and we had a great time on the river once we had figured everything out.
Hello Kim,Thankyou for the review and feedback. We offer our sincere apologies for an experience that didn't exceed your expectations. As this is a brand new rental item we have implemented, we are still working out deficiencies. Communication is certainly one of them. As far as shuttle service we have been looking at options so we can make our customers trip easier and more enjoyable. Regardless of growing pains as we build this service there is no excuse for the poor experience you had. Thanks again for the valuable feedback. It is critical we hear from our customers so that we may improve. We would love the opportunity to make it up to you and see if we can make a better impression. Please call 780.995.7347 and ask for Tyra.
Positive experience: Took 1 hour tour. Five minute safety video started at 12:08 and they returned us to their facility at 12:58. With about 15 mins of training, we only got about 30 minutes of touring. It's a unique way to tour, but it was disappointing to just see the trails within 200 meters of their store. Will say, having never ridden a Segway, it was pretty easy to learn.
We recommend our 90 minute tour for beginners so then the time for training doesn't take away from the adventure on the tour!! We're so glad you had fun Bob, thanks for the review!!
Fantastic experience: Lots of fun, was my first time renting a bike and biking through the river valley. Staff were very friendly and helpful. Would definitely do it again. I’m not an expert on bike rentals by all means but the prices seemed to be pretty good compared to other bike rental shops. Plus they are right in the perfect spot for exploring so saves the hassle of having to load bikes in and out of the car etc. Will be doing this again!
Hello Nitsa! Thank you for the great review! We are happy to hear you enjoyed your experience and were able to take in the great views of our river valley!
Fantastic experience: Chloe was the best tour guide we've had - professional but fun, got on well with our group! she took us on a fabulous adventure to parts of our beautiful city I've never seen before. Great way to see Edmonton
We are happy to hear Chloe provided and excellent experience for you! Thank you for the great review, we hope to see you again soon!
Fantastic experience: Excellent Segway tour. So scenic. Worth every penny. I’ve gone a corporate work tour and for a date. Both were fun. Also the mountain bikes are of high quality.
We're so glad you enjoyed your tour! Come on down anytime and adventure with us again!
Fantastic experience: Great tour. Was fun. Josh was a great guide, very knowledgeable and showed us a great time! Would recommend the 90 minute tour as we got to see a lot more than the 60 minutes.
We appreciate the awesome review! Be sure to book our specialty tour- the Legislative Lights Adventure in the winter! The experience is unlike any other!
Leave your opinion about River Valley Adventure Co:
River Valley Adventure Co appears in the following listings:
Other travel agencies that might interest you

Orbit Discount Travel

Wiki Tours


Sunworld Travel Solutions INC

American Express

Modalink Immigration and Employment

Paull Travel Ltd

Courtesy Travel Consultants Ltd.


Edmonton Travel Agency

Travel Gurus

Gold Mountain Travel Services Inc
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.