
Voyages Bergeron Inc

Information about Voyages Bergeron Inc
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Veuillez noter que notre service téléphonique est ouvert du Lundi au vendredi de 9h à 17h. Merci
Our comment from TraTraTravel about Voyages Bergeron Inc:
Voyages Bergeron Inc. is a well-established travel agency known for its professionalism and friendly service. Many customers appreciate the user-friendly website and the ease of online bookings. With a focus on customer satisfaction, the team, including agents like Annie and Tania, has been recognized for their efficient support and responsiveness. Clients often return for their travel needs, and many highlight the great deals and cash rebates provided. While some customers have mentioned additional fees for cancellations or changes in bookings, the agency is transparent about their policies, ensuring that clients are well-informed.
- Excellent customer service and responsiveness
- User-friendly online booking system
- Great deals and cash rebates
Overall, Voyages Bergeron is highly recommended for anyone looking for a reliable travel agency with a dedicated team.
Voyages Bergeron Inc: Reviews
Fantastic experience: Easy-to-use website, professional and friendly travel agent.
Thank you for this comment!
Negative experience: They charge additional fees on top of the airline fees in case of cancellation or change.
Hello Tristan, We understand your remark. The additional fees in case of cancellation or modification are clearly stated in our general terms at the time of booking. Please feel free to contact us with any questions. Thank you!
Positive experience: Good service, easy to understand the different cruise packages.
Thank you for this comment!
Fantastic experience: After more than 30 years of doing business with Voyage Bergeron, the service is always the same!! The best one can expect! Bravo to the whole team and especially today to Annie Poissant from the Longueuil branch!! Jean-yves
Thank you for this comment!
Fantastic experience: I have always done business with Voyage Bergeron for my travels, and I am always very satisfied with them. During the pandemic, I had booked a trip with them, and they took care of me remarkably. Once again, I chose Voyage Bergeron for my last trip, and although a small situation arose with Sunwing, I was fortunate to be assisted by Tania from customer service. She helped me with my claim with a lot of professionalism and efficiency. I would also like to thank my agent, Jessica Durand, who always responds to my emails with exemplary speed and attention. A huge thank you to the entire team for your excellent service!
A huge thank you to you for this comment!
Fantastic experience: Annie demonstrated patience and expertise. Despite the obstacles, she managed to find us a very attractive family package. Thank you, Annie.
Thank you for your comment! We wish you an excellent trip!
Fantastic experience: I just booked with Annie, perfect service, attentive and very friendly. She is very professional. A big thank you.
Thank you for your trust!
Fantastic experience: Very good service. Thank you Kiki!
Thank you!
Fantastic experience: Always well served for 15 years
Thank you very much for this comment!
Fantastic experience: Thank you!! A lot
Thank you!
Fantastic experience: Excellent service and speed of execution
Thank you :)
Fantastic experience: Thank you Andrea for the good service
Thank you very much!
Fantastic experience: Super good service and very courteous, thank you thank you
It's greatly appreciated, thank you!
Fantastic experience: Easy online booking & cash back bonus is great!!! I have been travelling with them for years!!
Thank you :)
Fantastic experience: Excellent service by Tiphany Da Silva, good travel suggestion, and precise answers to questions. Looking forward to seeing you again for another travel project!
Thank you for this nice comment : )
Fantastic experience: Such a great courteous and patient service, I really asked a lot of questions, the agent Geneviève reassured me, thank you thank you. I just have to pack my suitcase now.
Thank you very much! We will pass the message to Geneviève :)
Fantastic experience: Thank you to Voyages Bergeron for your excellent service. For several years, I have been booking my trips with you and I have always received excellent service, the best quality-price, and the postal discount upon returning from the trip is much appreciated ✈️
Thank you very much, it is a great message
Fantastic experience: Thank you for the quick online booking and your discounts!
Thank you for this good review
Fantastic experience: Good deals!
Thank you
Fantastic experience: We had a 5-star service with Diana
Thank you very much
Fantastic experience: More than fifteen travel purchases with Voyage Bergeron and we are always very satisfied. Each time, I choose to make my transaction over the phone and every representative I spoke to was extremely kind and helped me make good choices. I highly recommend!
Thank you very much for this message
Positive experience: Cuba villa Cuba. Hotel Vieillot but clean, decent and clean room. Food is okay, nothing more, exceptional beach.
Thank you
Fantastic experience: Easy to use/navigate site. Quick, simple, and easy booking process.
Thank you!
Fantastic experience: I am always satisfied with the service of the Bergeon travel team
Thank you very much
Fantastic experience: Good company, reliable and simple. Prices are better and it is easy to get answers to our questions. I recommend.
Thank you very much!
Fantastic experience: Phew, we were lucky to talk to Cynthia, we were about to head to a destination that has no drinking water, a destination that my colleagues strongly recommended against. Observation: before making an online reservation, take the time to check with Voyage Bergerons if the destination is problematic. They are on the front line.
Oh yes, the importance of booking with a travel advisor! Thank you for trusting us!
Fantastic experience: Always very easy to make a reservation through this site, and no better price found elsewhere for what I wanted. Thank you!
Thank you
Fantastic experience: They helped us find the best insurance suited to our needs and advised us on reimbursements and dates. A special thanks to Diane for the good service. We prefer to go to the agency because the internet cannot provide personalized advice!
Thank you for this positive review :) We will pass the word to Diana
Fantastic experience: Super travel company really not disappointed and I highly recommend
Thank you for recommending us!
Fantastic experience: I am very well served by Voyage Bergeron with courtesy and professionalism.
Thank you very much
Fantastic experience: excellent service from the flight attendants with kindness and patience. excellent service for reduced mobility
Thank you very much
Fantastic experience: I have often traveled and I will be traveling soon with Sunwing because I have always been very satisfied. Thank you Sunwing and thank you Voyages Bergeron Inc.
Thank you very much
Fantastic experience: Thank you Selena. We had a great time thanks to you. Very professional, punctual and honest. Everything went according to plan.
Thank you
Fantastic experience: Very good online service.
Thank you
Fantastic experience: I love Voyage Bergeron, it's simple and efficient to book a trip. We've been booking with them for almost 10 years and have never had any problems. The agents respond extremely quickly. I have dealt with travel agencies twice and was disappointed with the service, but never with Voyage Bergeron. You can travel with peace of mind with them. Thank you for everything.
Thank you for your loyalty! Wow 10 years is quite something.
Fantastic experience: So looove the online search engine. Great advice and guidance from patient agents. Love the additional rebate cheque coming in the mail. This is my go to travel agency.
Thank you very much! We always try to improve it to make it more effective!
Fantastic experience: the site is user friendly. good service. no problem.
Thank you!
Fantastic experience: Excellent travel company. I have done business with Bergeron twice, and I was very satisfied with the service.
Thank you very much :) When is your third trip?
Fantastic experience: I have been shopping and booking my trips to the South with Voyages Bergeron for several years now. I like to support local companies and the site is quite easy to navigate, and customer service is available when needed.
Thank you for your loyalty! We are indeed a Quebec-based company in business since 1950!
Fantastic experience: Sabrina is very welcoming, takes the time to answer questions and make relevant suggestions. She provides a good service that I really appreciated. Thank you.
Thank you, we will pass the message to Sabrina!
Fantastic experience: He has been my agent for, oh wow, 18 years
Thank you.. indeed 18 years is no small thing!
Fantastic experience: We worked with Vanessa Landry and we had excellent service :)
Thank you very much, we will pass the word to Vanessa!
Fantastic experience: Fast, professional, and excellent service.
Thank you very much
Fantastic experience: 3 Trips within a year with Voyages Bergeron. It just works!
Thank you very much!
Fantastic experience: For nearly 15 years, I have been booking my trips with Voyages Bergeron. A simple website, incredible deals, postal discounts ($), and excellent customer service. Thank you for all the wonderful memories!
Thank you very much! It's exactly the type of experience we aim for!
Fantastic experience: We’ve booked with this company every year for 3 years and would recommend it. Easy and efficient!
Thank you
Fantastic experience: Very good agency! Very understanding and flexible. Very advantageous prices!
Thank you very much!!!
Negative experience: No one answers, 1 hour of waiting, mediocre service
Hello Mr. Guettaf, sometimes the wait time on the line is higher, but that is not the average. You can request a callback on our phone lines if that is what you prefer.
Fantastic experience: Great service, thanks to Méléna for answering my questions.
Thank you very much
Fantastic experience: Unforgettable experience!!!!
Thank you!!
Fantastic experience: Always well served with you! For a few years now and we will continue!
Thank you!!!
Positive experience: Everything went well for making the reservation, except for one thing; The site took 20 minutes to fill in all the fields to make the reservation... That wasn't enough for me... I had to start over a second time.
Ah no, sorry! Don't hesitate to reach out to our team to help you if needed.
Fantastic experience: Excellent service
Thank you!
Fantastic experience: Excellent service, I book all my trips with VOYAGE BERGERON
Thank you for this comment!
Fantastic experience: Very easy to book and do precise travel package searches!
Thank you!
Fantastic experience: Booked our vacation on-line. It was super easy, and the price was great!
Thank you
Fantastic experience: Easy to book online! Customer service available quickly to answer questions!
Thank you for this comment
Fantastic experience: I have been dealing with Voyages Bergeron for years and I am more than satisfied, competent staff.
Thank you very much!
Fantastic experience: I have been booking my trips with Voyage Bergeron for several years and I am never disappointed! Thank you! ☺️
Thank you very much!
Fantastic experience: Easy online purchase. All information is received via email following the purchase.
Thank you!
Fantastic experience: Fast and very efficient service. Oyana was able to answer all our questions during the booking.
Thank you! We will pass the word to Oyana!
Fantastic experience: Always satisfied with Bergeron travel. I always book on their site and have never had a problem.
Thank you!
Negative experience: Extremely poor customer service . I will not do business with them again.
? What was the Issue ?
Fantastic experience: Several trips booked with Voyage Bergeron and we have never been disappointed. The site is well designed with the right filters. The automated system works well, but someone is always available if needed.
Thank you!
Positive experience: Several reservations over the years and I have always received excellent service, and the discount program is interesting. I always got a fairly quick response upon returning from my trip. I recommend it!
Thank you very much!
Fantastic experience: After many bookings with Voyage Bergeron, I can confirm that the agents are super friendly and always give you the right time regarding the chosen destination. Don't hesitate to ask your questions, they will do everything to answer them.
Thank you very much!
Fantastic experience: Super fast and efficient service. Thank you, Josée.
THANK YOU!
Fantastic experience: Simple, quick, and efficient to book with Voyage Bergeron!
Thank you :)
Fantastic experience: 3rd trip with them and always an excellent service
Thank you! And more to come!
Fantastic experience: I have been doing business with Voyage Bergeron for several years and it is so easy to make a travel reservation with their team! With them, we are in good hands!
Thank you very much :)
Fantastic experience: I had a very good service thank you very much Jade!
Thank you very much
Fantastic experience: I always have good service with Voyage Bergeron. Every trip we take is with them, thank you.
Thank you very much for this good message!
Fantastic experience: Great experience! Simple and easy to book!
Thank you very much
Positive experience: Good local agency. We found a good package at a good price too! I found it a bit difficult to enter the names and information because there was always a pop-up window that appeared each time to remind us to write the names without accents.
Thank you very much for this constructive comment, we will validate and correct. Have a great day.
Fantastic experience: I’ve used Bergeron Travel for the past few years and have always had positive experiences. My questions were always answered and are very professionsl. Their prices are unbeatable.
Thank you for your comment :)
Fantastic experience: Several experiences with Voyages Bergeron and I've never been disappointed. They respond quickly on the phone and the agent is very nice and friendly. Takes the time to provide all the details about the trip. Thank you, Josée!
Thank you very much :)
Fantastic experience: Very nice experience, site well explained and detailed
Thank you
Fantastic experience: Our advisor Sabrina is attentive and provides good advice. Their website is easy to use.
Thank you for this nice comment :)
Fantastic experience: I have done business with them 10 times. I have always been more than satisfied with their services!!! I recommend!!!
Wow a loyal customer
Positive experience: Excellent service used on several occasions.
Thank you for your loyalty
Fantastic experience: Perfect in every way. No difficulties in discussing with an agent. Simple and effective.
Thank you for this good comment
Fantastic experience: We have been using this agency for several years and we are very satisfied
Thank you very much
Fantastic experience: Never had any problems and I love the monarc option
Thank you very much
Fantastic experience: Easy to navigate the site, cash back is a plus! Very satisfied!
Thank you!!
Fantastic experience: Voyage Bergeron - Josée Tousignant provides professional service and responds quickly to questions.
Josée is indeed amazing
Fantastic experience: I have always received excellent service and quick contact when needed! Thank you to your team
Thank you for your comment!
Fantastic experience: We have made multiple reservations with Voyages Bergeron over the years. Always satisfied. Andréa assisted us recently with our southbound reservations. Thank you for your assistance!
Super thanks for this comment! Indeed, Andréa is an excellent advisor :)
Fantastic experience: Very good, nice service with travel advisor Maude Veilleux.
Yes, Maude is excellent
Fantastic experience: We love returning to Cayo Largo every year. It is a quiet place, a small Caribbean island, not too far away. A few small hotels, no residences, only accommodations for hotel staff, airport, bank... The Cubans are welcoming and friendly, and the temperature is ideal.
Thank you :) we are delighted that you liked the hotel and the destination.
Fantastic experience: A very good reaction time! I am very happy with it.
Thank you very much for this comment!
Fantastic experience: Very good booking experience with Andréa Lalancette! We are in good hands with our reservations. We strongly recommend Voyage Bergeron.
Thank you for this nice comment :) and yes Andréa is excellent!
Fantastic experience: It’s very easy to book at any time of the day! We think it’s great
Thank you
Fantastic experience: Very user-friendly site and easy to navigate. I book myself and get an additional five dollars off! Cool...
Thank you for this good review
Positive experience: The telephone service was impeccable. However, the website had issues and I was forced to wait on the phone after two consecutive attempts.
Hello Victor, Thank you for this comment. And sorry for the technical errors on the website. Have a nice day
Fantastic experience: I have been booking with Voyage Bergeron for several years and I have always been satisfied. Thank you.
Thank you for your loyalty
Fantastic experience: Simple and effective website. Nice cash mail discounts on southern packages.
Thank you
Fantastic experience: Hello, once again, impeccable service. Fast, courteous, you feel safe to go on a trip. Thank you.
Thank you very much for this comment
Negative experience: Horrible experience with the chat agent. Was looking to change the room type from 2 doubles to a King as it wasn't available to book at the time. After making the reservation, the King was available and I called Voyages Bergeron and they told me that they can't do anything for me and that I needed to call Sunwing. I wasted my time and called Sunwing only for them to tell me that I need to speak with the travel agency. I don't understand why I needed to call Sunwing when I booked with Voyage Bergeron!! Really poor service and agent was giving attitude! I wouldn't recommend this travel agency at all for booking vacations!
We are sorry to hear that you had an unsatisfactory experience. We understand your frustration regarding the room type change. However, it's important to note that the change fees imposed by Sunwing are fixed and independent of our agency, as we explained to you yesterday. We are committed to improving our service, and we appreciate your feedback.
Fantastic experience: Excellent service and very available staff, patient and attentive to clients' needs!
Thank you for this great comment!
Fantastic experience: Very good service from Nelly Lebel of Voyages Bergeron. Several trips purchased with them and everything is always perfect!
Thank you, we will mention it to Nelly!
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