Murdoch Travel
Information about Murdoch Travel
L4M 5N4, Barrie
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 9:30-17:30
- wednesday: 9:30-17:30
- thursday: 9:30-17:30
- friday: 9:30-17:30
- saturday: (closed)
Murdoch Travel is one of Barrie’s favourite travel agencies. Having been in business for thirty years and counting, we have earned the trust of a countless number of travellers. We also specialise in Destination Weddings. Book with confidence knowing that we are TICO certified. You work hard for your money, don’t let just anyone plan your vacation.
Our comment from TraTraTravel about Murdoch Travel:
Murdoch Travel is a reputable travel agency that prides itself on providing exceptional customer service and personalized travel solutions. Customers rave about the team’s expertise and attention to detail, highlighting agents like Jeff and Alex for their commitment to making trips as seamless as possible. Many clients have shared their positive experiences, noting how the staff goes the extra mile to ensure travel plans are meticulously organized.
Key Highlights:
- Personalized assistance in booking everything from flights to accommodation and activities.
- Responsive and knowledgeable staff dedicated to addressing all client queries promptly.
- Expertise in planning destination weddings and group travel, ensuring a stress-free experience.
- Comprehensive support during challenging situations, including rebooking and last-minute changes.
While the majority of the feedback is overwhelmingly positive, a few clients mention occasional communication issues or booking errors in larger group travels. However, Murdoch Travel is committed to continuous improvement and values client feedback to enhance their service. Overall, clients appreciate the friendly, professional atmosphere and feel confident entrusting their travel arrangements to Murdoch Travel.
Murdoch Travel: Reviews
Fantastic experience: Angela at Murdoch Travel was very helpful. She researched options and guided us through the booking process. If you need support planning your next vacation, I recommend speaking with her.
Hi Mike! Thank you for taking the time share your experience. It has been a pleasure working with you and look forward to planning your next vacation.
Fantastic experience: Jeff helped our family plan a wonderful Mediterranean cruise. He always made himself available and answered any questions we had. He definitely helped make the experience more enjoyable by organizing the cruise and flights as well as offering is knowledge about the areas we travelled to. Thanks Jeff! We will definitely be back!
Hi Brian! Thanks for leaving your feedback. We appreciate your kind words and trust in us. The med is a wonderful place for a cruise and we're so happy you enjoyed your time there. We can't wait to plan your next adventure! See you soon. -Team Murdoch Travel
Fantastic experience: Murdoch Travel did very well in making all my necessary air flight, hotel and automobile bookings. They were readily available when I needed some support during my travel for additional documentation. In conclusion, their service was efficient, effective, and provided very good value for money. For my next travel, I will certainly be asking them to set up bookings for me again.
Hi Colin, thanks for the positive feedback! We really enjoyed working with you and we're so happy that you had a great experience. We look forward to working with you again. Until then, take care. -Team Murdoch Travel
Fantastic experience: This past July, 2025, my husband and I went on a 16 day adventure to Italy. My dream trip I have been waiting to take for a long time. We went to the Amalfi Coast, Montepulciano Tuscany, Siena, and Cinque Terre. Jeff at Murdoch Travel made my dream trip possible. Thanks to his knowledge, advise, help with planning, communication with his suppliers and with me on a regular basis, we were able to achieve an amazing trip. Something I will never forget! In fact we have been with Jeff since he started his career in the travel industry some 23 years ago booking many vacations for us. If any issues arose with any of our bookings Jeff was always on top of things and sorted them out promptly. Thankfully, we really never had many issues over all these years but rest assured if there was an issue Jeff dealt with it advocating on our behalf. My husband and I simply can't imagine booking our trips with anyone else. Jeff and his team at Murdoch Travel are wonderful people. They make us feel like family. Jeff, until we stop travelling, which hopefully is not for a very long time, you are not allowed to retire. Stay tuned for my Italian dream trip part two! Long time client and traveler Pam Walker
Hi Pam,
Thank you for your heartfelt review and kind words. We were so happy to help you turn your dream trip into a reality. Also, thank you for your trust in us over the years and we look forward to many more years of dream planning! As for retiring, maybe there's a lottery ticket with our name on it. Never say never. In all seriousness, the entire team is here for you as long as you need us. Take care! -Team Murdoch Travel
Fantastic experience: Thanks Jeff for your help in planning our Amawaterways river cruise! Travel, transfers, all the details went smoothly. Great communication as well. Both the Classical Music river cruise on the Daube, and now the Rhine Castles and Swiss Alps cruise on the Rhine were absolutely incredible! You saved us a lot of time researching on the internet and gave us piece of mind that all aspects of travel, including medical and trip cancellation insurance were taken care of!
Hi! Sorry for the delay in responding. Thank you so much for taking the time to leave your feedback and we're so happy that everything went well. We definitely want to take the work off of your plate so that you can travel worry free and enjoy. As for the cruise itself it sounds amazing (not a music pun) and being surrounded by the history is really something everyone should experience. We can't wait to organize your next adventure, wherever that may be. All the best! - Team Murdoch Travel
Fantastic experience: Just wanted to share the positive experience I had with 2 of your employees from your Waterloo office ~ Laurna and especially Angela. While in Italy last month boarding a train for our Mediterranean cruise, I had my wallet & passport stolen. While there wasn’t much cash in the wallet, I needed to get my passport replaced. Angela was able to put me in contact with the Canadian Embassy to make arrangements to get a temporary passport and apply to renew my passport so that I can meet up with the cruise. Angela also arranged for my flight from Rome to Palma de Mallorca once I obtained my temporary passport. She definitely went above and beyond!!
Thank you Denise for sharing your experience. It’s times like this having a knowledgeable and trusted Travel Advisor helps put your mind at ease during an uncertain time. We were happy to help and to get you on your way again. Can’t wait to book your next adventure.
Fantastic experience: Hi Jeff, Thank you for all your great advice in helping us book our vacation trip to Aruba. We had an amazing time in Aruba everything went as planned the weather, food, Riu Palace Hotel service was incredible! We will definitely be in touch with you again when we plan our next trip. Richard and Cindy
Hi Richard and Cindy. Thank you for your awesome review. We're so happy you loved Aruba as much as Jeff did! Thank you for sharing your photos. It makes us wish we were back there. We can't wait to see you again for your next great trip. Thanks again! -Team Murdoch Travel
Fantastic experience: Highly recommend Alex for planning any travel or a destination wedding! We used Alex’s expertise and planning for our destination wedding in Jamaica with roughly 70 people at the Grand Palladium Resort. Alex was great and always able to answer my questions. She also helped me book a surprise trip for my husband’s birthday and the process was seamless. Everything you need is provided in the initial quote and there were no hidden surprises. Truly a stress-free process. Highly recommend Murdoch Travel as we will now be using them for all our future family vacations.
Hi Sarah! Thanks for sharing your feedback. We're so happy that all your plans went smoothly. Alex is a fantastic agent and well versed in the world of destination weddings. We can wait to plan your future travels! All the best. -Team Murdoch Travel
Fantastic experience: Alex at Murdoch is amazing. I've just finished my 2nd vacation that she handled the booking for. First trip was to Rivera Maya Mexico, this one Playa Pesquero, Holguin, Cuba! I changed some thing last minute and she handled all of the details in a timely fashion. She listened to what I wanted and gave me choices, and when I had questions she always got back to me. I'm looking forward to having her book my next vacation, which she is already helping me with. Thank you Alex !!
Hi Joelle,
Thanks for taking the time to leave a review! Alex is a great asset to our team and we're so happy that she's done a great job for you. One of the ways we like to say that we're different is that you have a team of real people who's got your back. We're really appreciative of your repeat business. It means a lot. Thank you again for your review. Take care and we'll see you soon. -Team Murdoch Travel
p.s. Thanks for sharing your pictures. We wish we were there right now!
Fantastic experience: This is a bit late but I'm finally getting around to writing reviews for our destination wedding we had last April (April 2024). Could not say enough good things about our experience with Jeff. He was patient and very knowledgeable when it came to choosing the resort we wanted, gave us multiple options all with detailed reasons why it would be a great resort & different prices ranges and ultimately helped us in choosing Breathless in Cancun. Jeff & his team were excellent in organizing all our guests and provided me with someone I could confidently direct my guests to so the burden was off me for planning/booking and organizing 30+ people. We had smooth sailing the entire trip, absolutely no problems and I couldn't recommend Murdoch travel enough. The resort was amazing, the wedding was perfect and we really did just have the best & relaxing time with all of our guests. Highly recommend when planning a destination wedding for sure!
Thank you so much for your kind words! We’re thrilled to hear that Jeff and our team could make your destination wedding planning easy and stress-free. Organizing a group trip can be a lot, so we’re glad we could take that off your plate and let you focus on enjoying your big day.
Breathless Cancun is a fantastic choice, and it’s great to hear that everything went smoothly from start to finish. We truly appreciate your recommendation and are so happy to have been part of such a special time in your life. Wishing you both all the best, and we’d love to help with your next getaway anytime!
Warm regards,
-Team Murdoch Travel
Fantastic experience: Had an amazing booking experience with Melissa. She gave some options for our trip to Mexico even though we were pretty sure on where we were booking as we were there last year and loved it (barcelo maya palace) she always answered our questions and just overall great service!! We will be definitely be booking through her again!!
HI Eric, thank you for such a great review. We sure are lucky to have Melissa on our team providing such fantastic service. We can't wait to have you book with us again.
Fantastic experience: It's a great place to go for booking any trip but especially if you want a custom itinerary. It's always good to have an agency back you in case there's a problem when you're away
Thanls for your positive review. We hope to serve you in the future. Take care.
Fantastic experience: Had the best Jamaican vacation!!. Will continue to book through Murdoch travel!!
Hi Matthew, we're so happy that you enjoyed your vacation. Jamaica is a phenomenal place to visit and one of our favourites. We're happy to hear that you enjoyed your experience with us and we look forward to speaking with you again soon. Take care. All the best, Team Murdoch Travel
Fantastic experience: Melissa at Murdoch Travel was fabulous. She listen to our needs and provided us with ranking of possible resorts that we then researched to narrow down our choice. We really enjoyed our 10 day vacation at The Catalonia Royal Tulum Beach and Spa resort in Mexico. Thanks so much!
Hi Steve,
Thank you for your kind words. On a chilly day like this, we wish we were in Tulum right now and we're sure you were back there too! Melissa is a great member of our team and quite knowledgeable. We're so happy that your experience was amazing and can't wait to help you on your next journey. Stay warm! All the Best, -Team Murdoch Travel
Positive experience: 3rd year of working with them. Very happy with their service.
Hi Melody. Thanks for your review. We're glad that we're on the right track. We hope that you will enjoy your vacation. We look forward to working again with you soon. All the best.
Fantastic experience: Jeff helped me plan my very first trip to Mexico this month! I had no expectations but it was incredible! Thank you for helping us make it smooth from start to finish! We will definitely be booking through you again :)
Hi Amanda. We love Mexico. It's one of our favourite destinations and it's our pleasure to make your first trip there as effortless as possible. We can't wait to help you plan your next adventure! Thanks for taking the time to leave us a review and see you soon. -Team Murdoch Travel
Negative experience: Traveled as a large group to Europe. We're told we were unable to book seats so this left multiple minors sitting on their own for a trans Atlantic flight which is a major safety concern. And the rest of the group sitting in middle seats that no one else had booked. The costs the group paid to ride middle seat with their kids sitting alone is unacceptable. Murdoch was emailed by many families with their concerns and they were basically ignored. We're told our sporting equipment would be included in our costs and had to pay additional baggage fees at the airport. Some families x2.
Fantastic experience: This is the 2nd time we've used Murdoch Travel. Both times we have had incredible service, from Jeff and also Alex. Would definitely recommend them to anyone looking for great service. Keep up the great work!
Hi Lori,
We're so happy that you enjoyed our service. We strive to exceed your expectations. We truly appreciate your recommendation and kind words. Until next time. Warm regards, -Team Murdoch Travel
Fantastic experience: Highly recommend Alex at Murdoch. She is knowledgeable and professional. First time using Murdoch. Very pleased.
Hi Adele,
Thanks for your feedback. Our apologies for the delay in responding to your review. We agree, Alex is a fantastic asset to our team. We can't wait to have you back in the office and planning your next adventure. All the best, - Team Murdoch Travel
Fantastic experience: Murdoch Travel. How lucky were we to have found this gem of a travel agency, to take care of all of our travel requests, and needs. Thank you so very much Jeff, for taking all of my calls and emails, and caring so much about booking us a last minute trip, and over Christmas too, I must add. Your patience, advice, and expertise are undeniably what makes you so GREAT at what you do. We couldn’t appreciate it more. Thanks to all, at Murdoch Travel.
Hi Barbara, we could say we're the lucky ones! Thank you so much for your kind words and thoughtful review! Jeff and our team truly love what we do, and it's always a pleasure to help make travel dreams come true—especially during the holidays. We're thrilled to have been a part of your journey and look forward to assisting with your next trip! Warmest regards, -Team Murdoch Travel
Fantastic experience: I recently booked my 4th trip with Alex at Murdock travel. I love knowing that if any problems on a trip , that I have a person behind me to look after me instead of booking online where noone has your back. Booking is always easy with Alex and she will answer any questions quickly, and I always have alot! Please consider Murdock travel for your next trip you will be happy and confident of a great trip.
Hi Lisa, Thank you for your review. It's greatly appreciated. Our team is outstanding and Alex is an big part of that! We do whatever we can to make the booking process a stress-free process. We really appreciate you coming back to us. Enjoy your trip (the countdown is on!) and we'll see you soon. All the Best, - Team Murdoch Travel
Fantastic experience: Jeff Clarke was amazing to deal with. We went to Murdoch Travel at the last minute to organize a trip in Europe that would coincide with our existing return plans to Canada. Within very short order Jeff had everything organized and booked hassle free. Everything went according to plan with out a hitch. Thank you so much Jeff. We are looking forward to booking our next adventure with you.
Hi James, Thank you for taking the time to leave us a review. We're so happy that your trip to Europe was a successful one. We try to make the process hassle-free and we're happy to hear we've hit the mark. We're ready when you are to take on your next voyage. Until then. Warm regards, - Team Murdoch Travel
Fantastic experience: Jeff at Murdoch travel will be used for our future travels. Jeff or his office returns calls and queries promptly, follows-up on questions and provides helpful suggestions, and he will do what he can within your budget. We have booked several excellent vacations through Jeff in the last year or two, and will continue to use him for our future trips. He helped us plan a wonderful cruise, and a European trip which due to a small accident in Paris, resulted in us returning home, and cancelling our trip, with which Jeff was so very helpful. We just recently returned, from a wonderful vacation and it went without a hitch. Jeff was extremely helpful in planning the various itineraries for our journey to Italy, and also to several Eastern European countries. Further, when the Air Canada strike looked like it might disrupt our travel plans, we were relieved as Jeff had advised us and that he was on top of the situation, totally reduced our stress and worry. We would highly recommend Jeff and Murdoch travel.
Hi Julia, we appreciate that you took the time to write a review for us. We feel that our big strength is our team and, as a smaller agency, that we truly care about our clients. We all work together to get you answers ASAP. Sometimes that's harder to do than others, such as when there's a strike, but our clients are always top of mind and we get that information out as soon as it becomes available. As for your trip being cut short, we are so sorry to hear that but we are glad that we could be helpful in a already stressful and no doubt disappointing situation. Thank you again for your review and we can't wait to work with you again. Take care, -Team Murdoch Travel
Fantastic experience: I have booked several trips with Murdoch Travel. Jeff and his team are so professional and extremely knowledgeable. My most recent trip was a river cruise down the Danube by Avalon cruises. It was an amazing trip and I have no problem recommending Murdoch travel .
Hi Doreen, thank you for taking the time to write your review. We're so happy that you loved your river cruise. We enjoyed sailing with Avalon as well because we get that first hand experience that we can pass along to our clients. Avalon really does their job well. Thank you for recommending us and we look forward to planning your next getaway! All the best, - Team Murdoch Travel
Fantastic experience: Very efficient and very professional. Jeff found us what we wanted at a very good price. We will use them again!! Highly recommended!! We just got back and everything was perfect!! Loved Croatia and Amsterdam!!!Thanks again Jeffrey!!
Hi Luis, thank you for your rating and review. Your positive feedback totally made our day! We love hearing that our efforts paid off and that you enjoyed your visit with us. We can't wait to have you back! Thanks again for choosing us, and we're looking forward to seeing you again real soon. Warmest regards - Team Murdoch Travel
Fantastic experience: Great place to pick your travel. Great staff who know what they are doing.
Hi Mark, Thanks for taking the time to write your review. We appreciate your business and look forward to helping you in the future. All the best! -Team Murdoch Travel
Fantastic experience: I highly recommend this travel agency for their efficient service and courtesy. Definitely will call on them again for future travel. Thanks Jeff!
Hi Rose Marie, thank you for taking a moment to leave your review. We really love hearing feedback. Word of mouth is so important to us. Thank you again for your business and we look forward to seeing you soon. Take care, -Team Murdoch Travel
Fantastic experience: Great service, and easy to deal with. Most importantly, there were no surprises from the time we started our booking through arriving home after our trip. Jeff took great care of us!
Hi Gord. Sorry for the delay in response. We just wanted to thank you for your review and for your business. We don't like surprises either while travelling. While hiccups sometimes happen, we make sure you have a great experience while away. We look forward to seeing you in the office again soon. Warm regards, -Team Murdoch Travel
Fantastic experience: We booked our trip to Spain with Jeff at Murdock travel. It was our best trip yet!
Hi Stephen, thank you so much for your 5 star review. We're so happy to hear that you had an amazing time. We can't wait to plan your next adventure! Warmest regards, - Team Murdoch Travel
Fantastic experience: Jeff and his team were able to secure , at the last minute, 4 airplane tickets and car rental package when we had to travel for a family funeral. Everything was handled professionally and efficiently. We have frequently used Murdoch Travel in the past and have always been pleased with the exemplary service. We highly recommend this company. Ray and Sheila L
Hi Ray,
We want to express our deepest condolences for the loss of your family member. We were happy to help in a undoubtedly difficult time. While we are at the mercy of what's available, we were glad we were able to find and book what you needed. Thank you so much for your support throughout the years and thank you for taking the time to leave your review. We look forward to seeing you again under happier circumstances. Warm regards,
- Team Murdoch Travel
Fantastic experience: Alex at Murdoch travel was an absolute pleasure to work with. Alex facilitated our wedding group travel to Costs Rica and I couldn't have asked for a better company or travel agent to work with. As with any wedding planning, there are so many details to think about. Alex had every step of the planning covered and she communicated with our guests in a professional manner. Our guests felt comfortable and confident that their travel plans were taken care of. Alex always answered the phone when guests or I needed answers and she never hesitated to provide us with the best customer service possible. I would highly recommend Murdoch travel and in particular Alex for any travel needs.
Hi Wendy, Thank you for your excellent review. Alex is a great agent and we're so proud to have her on our team. Having had a destination wedding herself, she really understands how a destination wedding works. We're so happy you and your guests had a great experience. Should you need us in the future, please don't hesitate to contact us. We'd love to plan your next grand adventure. Warmest wishes, - Team Murdoch Travel
Fantastic experience: Jeff + Alex + Ashley were incredibly helpful to answer all our Q&A for a destination wedding we were attending. This was our first time working with a travel agent and they made the process so seamless with their online portal + quick and detailed responses. They did a great job to send us reminders + ensure we were prepared. Highly recommend!
Hi Jeff, we're so happy that we able to make your first time working with an agent a great experience. We really try to level up the travel experience and our complimentary wedding webpage is one way we do that. All the info, all in one place... and for everything else we're a phone call or email away. We truly appreciate your recommendations. Word of mouth is vital to us. We look forward to planning your next great adventure. All the best - Team Murdoch Travel
Fantastic experience: I can’t thank Jeff and his wonderful team enough for their services through planning our destination wedding. Everyone was welcoming from the moment we walked in. Jeff had great recommendations and helped us pick the perfect location. They made the entire process from start to finish stress free for myself, my husband, and all of our guests. Always super easy to get a hold of and promptly answered all questions and concerns along the way. We had the most fun we could have had and it wouldn’t have happened without Murdoch Travel. I’m extremely thankful and would happily recommend their services to anyone.
Hi Serena, Thank you for your kind words. We always trying and make your experience a breeze. We are so happy we were able to take some of the stress off you because, let's face it, weddings are stressful enough. We truly appreciate your recommendations because that's how we are able to grow. It means a lot. We're excited to plan your next great adventure! See you soon. - Team Murdoch Travel
Fantastic experience: My fiance and I were looking at a destination wedding and through our research discovered Murdoch Travel in Barrie, ON. Jeff and his team focus on destination weddings and do they ever know what they are doing. We took a party of 30 to RIU Palace in Costa Rica, and you would think with over 30 people it would be a nightmare to get everyone booked. But not with Jeff. The entire process was seamless and extremely easy for not only my fiance and I, but everyone who booked with him. Any questions or requests anyone had he handled immediately. He even got my brother booked with only weeks left prior to departure and way passed the cut off deadline. I was very impressed with how professional everyone at Murdoch was, and how important they made us feel. They gave a very personal touch to the experience which I cannot appreciate more. If you are looking to book a destination wedding, or just your next vacation, Murdoch Travel is who you want to speak to. They will take care of you personally. Thank you Jeff, Alex, Ashley, and everyone at the Murdoch Travel team for such an amazing experience. We will absolutely be booking our vacations going forward with Murdoch.
Hi Justin, thank you for taking the time to write your fantastic review. We are so happy that your wedding went well and we're proud to have helped in our small way. We loved working with you and your entire group! We can't wait to help you in the future. All the Best - Team Murdoch Travel p.s. Thanks for sharing your picture! We wish we were there right now.
Fantastic experience: We would like to thank Murdock Travel and all they did to help make out trip to Cosa Rica a 5-star experience! We’ve travelled a few times before and did not receive the same level of service. The payment options, timely response to questions, and reminder emails that included the summary of important details like baggage allowances, check in times, important facts about passport expiries, travel insurance reminders, and Costa Rica departure tax amounts was such helpful information that made us feel more confident and the trip less stressful.
Hi Monika, thank you for taking the time to write a review about our service. We're so happy to hear that your experience was a great one. We all lead busy lives, so we thought why not have little reminders about the important details along the way. Vacations should not be stressful so we try to help wherever we can. Thank you again for your kind thoughts and we hope to see you again soon. Warmest wishes, - Team Murdoch Travel
Fantastic experience: Jeff from Murdoch Travel knows everything about travelling. He always helps me choose the best places to go!! I recommend Murdoch Travel to everyone!!
Hi Catherine! Thank you for your review and kind words. We truly appreciate your support all these years. We hope you had a wonderful trip and we can't wait to see you again. All the best, Team Murdoch Travel
Fantastic experience: One of the best travel experiences. Amazing support team. I'd recommend anytime and we'll be back soon to book our next adventure with them!
Hi Sharanya, we're thrilled to hear about your positive experience. We would like to thank you for taking the time to post your review. Thank you for shopping local and we can't wait to see you again soon! Warmest wishes, Team Murdoch Travel
Fantastic experience: Jeff's attention to detail and assistance was incredibly helpful for my trip to Europe with my family of 7. Not an easy task with 5 children, but Jeff's clear communication of all the important information made travel a breeze. Highly recommended!
Hi Grant,
Thank you for your excellent review and kind words. We try and make things easy for our clients. It's always great to know that we're hitting the mark. We can't wait to see you again to plan your next great adventure! All the best, Team Murdoch Travel.
Fantastic experience: The ONLY travel agency to be counted on for an honest and personal review of locations to travel; many of which they have personally travelled and recommend. Highly recommend Murdoch Travel for your holiday.
Hi Tamara,
Thank you for taking the time to write your review and thank you so much for your kind thoughts. We have truly appreciated your support all these years. We hope to see you soon. In the meantime, all the best. -Team Murdoch Travel
Negative experience: Unfortunately we had a terrible experience with the owner Jeff. We were part of a large group of 35+ people for a wedding anniversary and it was a nightmare experience. We thought that having the owner taking care of our group that we would've been provided with quick, knowledgeable service but it was the opposite. It was like pulling teeth to get an answer or information from Jeff and when he finally responded, it was usually incorrect information. We ended up doing all of the work ourselves and communicating with the other group members because we could no longer trust the information he was providing us. When we arrived at the resort there were multiple booking errors and there was no reservation for my son. We gave Jeff my sons passport and when we arrived at the resort there was no reservation booked for him. How is that even possible?? We got it sorted with the resort but after a long trip the last thing you need is to spend close to an hour trying to figure out where the booking agent made a mistake. If you're looking to pay someone to do nothing and do all the work for yourself then Jeff is your guy. We travel every year and unfortunately would never use Jeff ever again. Please reconsider using Murdoch travel for your vacation.
Hello Peter,
We’re sad to hear of your negative experience. We apologize for the delay as we have attempted to contact you to address your concerns, but we did not receive a reply.
We’re sorry you felt as though you needed to do “all the work” when our job is doing the work for you. We always strive to give our clients information that is accurate and in a timely manner. However, we are unsure as to what information was inaccurate. We are often at the mercy of tour operators who are dealing with many groups, large and small, nationwide. Since the pandemic, the demand for travel has boomed and, like other sectors, tour operators are in need of more knowledgeable help. Further, they are dealing with the hotels at a local level who are servicing clients globally, not only your group. As such, we do not get answers as fast as you or we would like. Rarely, we do receive inaccurate information from these providers. We apologize for any inconvenience this may cause.
As for your son’s booking, we agree it’s frustrating to wait for something like this to get resolved. Technical issues sometimes occur however we were issued documentation by the carrier which, to us, indicates the reservation is complete.
We wish you had brought these issues to our attention as they happened, and we would have addressed them. As your travel agent, we advocate for you. We would fight for you as much as possible on your behalf regarding these errors. Unfortunately, you travelled several months ago and would be unable to submit a letter of complaint on your behalf at this time.
We want all our clients to have a positive experience so that you return to us. Jeff has over twenty years experience and over ten planning groups. It saddens us that you will not return as we are a small business and rely on wonderful clients like yourself to come back. We invite you and other members of your group to reach out to us via email so that we can delve deeper. Regardless, we will take your feedback into consideration to improve going forward. All the best – Team Murdoch Travel
Fantastic experience: Murdoch Travel makes an otherwise stressful experience into a no hitches trip. Everyone is super helpful and makes sure all details are taken care of. I recommend this travel agency to anyone!!
Hi Deborah, thank you so much for your kind words. Thank you for your support all these years. We look forward to planning many more adventures for you. Thank you - Team Murdoch Travel
Fantastic experience: Great staff and awesome deals!
Hi Angel! Thank you for your excellent review. We look forward to seeing you again soon. All the best, Team Murdoch Travel.
Fantastic experience: Great experience! Alex listened to my trip plans and we reviewed several flight options. We talked about the pros and cons of each option which helped me determine the best one for me.
Hi Brett, thanks for your feedback. We really strive to make the process as easy as possible. We're so happy that Alex was able to you plan your getaway. We can't wait to help you plan your next adventure. We hope to see you soon! Warm regards, Team Murdoch Travel.
Fantastic experience: Jeff Clarke went above and beyond to help my husband and I during a vacation booking. I was very impressed with his level of service, as well as his knowledge and honesty when discussing trip options. I will certainly be reaching out to him for future trips!
Hi Carrie, thank you for your review. We're so happy that we were able to give you an excellent level of service. We can't wait to help you with your next trip! All the best, Team Murdoch Travel.
Positive experience: We've never had to book our flights with a travel agency so this was a first. Really appreciate the friendly customer service received from and his staff. He found us a cost-effective booking and we look forward to booking with him for our next trip.
Thank you so much for your review. We appreciate your business and look forward to assisting you with your future travel needs. Until then, all the best!
Fantastic experience: We have been using this agency for our travel needs and they have grown on us as we have been using them so often now. If you have anything amazing or fabulous you want to book we recommend asking for Jeff ( he’s the owner) he always looked after us and was there for us for re routing, re booking, and making sure we have everything we need. Happy travelling and thank you Murdoch xx
Hi Dianna, thank you for taking the time to write your review. We are so pleased that we were able to help you and we look forward to helping you plan your next getaway. See you soon.
Fantastic experience: Always friendly &: helpful
Hi Marian, our apologies for the delay in responding. Thank you for taking the time to leave your review. We hope to see you soon.
Fantastic experience: The team at Murdoch Travel has delivered again! Jeff and Ron helped me to have another amazing vacation by taking care of the booking and planning for me. All that was left for me to do was rest and relax!
Hi Don, thank you for your review and for your kind words. We're so thankful of your patronage all these years. It means a lot to us. We look forward to taking care of all the planning the next time you need to recharge. All the best!
Fantastic experience: Jeff and team was fantastic every step of the way for our 3 week trip to Australia and cruise in New Zealand! First trip since Covid. We were given up to date information all the time and kept abreast as to what our tasks should/ would be. Very quick to answer our phone calls while planning . We had only one snag and that was we didn’t get an actual location for our cruise ships’ departure. I googled and found two ports. Once we were there ( great idea to be ahead a day!) we asked many locals and got mixed responses due to the size of the ship so once arriving we google searched ( thanks google!) and discovered very large ships like the “Ovation “could not fit under the Harbour Bridge so banked on Circular Quay but allowed ourself more time to commute to the other location just in case we were wrong. That part was stressful but we were glad we got to the right port… with more than enough time to kill waiting. I called the cruise line ahead but nobody I spoke to gave me a clear answer so I blame the cruise line. Now Murdoch Travel, in case anyone else goes on the Ovation of the Seas from Sydney Australia, the port is “Circular Quay “ !! Happy travels! We will definitely use Murdoch Travels and their team in the future!
Hi Karen, thank you for your awesome feedback. We appreciate the information. That's an advantage to working with a travel agent is we get insights from our amazing clients that we can use to help other people. We're definitely jealous, Karen, as Oz is a bucket list destination for us. We're so happy that you had an amazing time and look forward to working with you in the future. All the best!
Negative experience: Never called me back
Hello Fred, our sincerest apologies. While we strive to address every inquiry in a timely fashion, we understand how we have missed the mark this time. Please understand that we are experiencing an unprecedented volume of inquiries and as such are trying to address them in priority order. Our industry as a whole is short staffed. Our team is small but talented and is doing the best job possible with the resources we have available. We will take your feedback into consideration and strive to improve. Regards, Team Murdoch Travel
Fantastic experience: Thanks to Jeff for organizing our trip to Thailand, he took care of all the details!
Hi Eloise. Thanks for the wonderful review and including your pictures. It's so exciting to see these moments captured. We're inspired and want to visit someday! We look forward to working with you in the future.
Fantastic experience: I wouldn't trust anyone else to help book a trip. Jeff is very knowledgeable and has great recommendations
Hi Chloe! Thank you for your review. We appreciate the compliment and look forward to working with you in the future. Take care!
Negative experience: Booked through Melissa, we had an extra $500 in baggage charges, and had to wait 5.5 hours before we could check into our hotel. Had to follow up multiple times for information.
Hi Megan, thank you for taking the time to leave your feedback. We're sorry to hear about your experience. We're experiencing an unprecedented demand for travel right now and as such we apologize for any delay in communication. Unfortunately, check in times are standard and as you arrived in early in the morning, you would have to wait for your room to be ready. We know that that could be frustrating. We have had to wait for rooms ourselves. With most fares, checked luggage is not included. This is something we routinely discus with clients. We worked with you to find a fare and itinerary that worked within your budget. We will take into consideration your feedback and incorporate it so we can improve with you and other clients in the future. We wish you well.
- Team Murdoch Travel
Positive experience: Wonderful, knowledgeable, kind people
Hi Heather. Thank you for taking the time to leave a review. It was our pleasure to help you. Until we meet again. Warm regards, the Murdoch Travel team
Fantastic experience: Whoops. I meant to give five stars. Also the staff at Dreams need to be mentioned. They are so helpful and friendly
Hi Rosemary,
Thank you for your review. We're so glad to hear that you had a great time. We look forward to serving you in the future. Cheers!
Negative experience: Well let's start with response from Jeff Clarke. Doesn't respond unless he wants money I had to spend 12 hours on hold with transat to get option plus I actually wanted club class but like usual crickets just book yourself. Now the resort (loose term) dreams saffire I refer to this place as nightmares. The rooms are damp and smell of mould the food was at a level of a Cuban 3 star at best. I had tonmake friends with the chef so I could get special menu at lunch which I tipped well for and was absolutely deserved. Mardo and Eduardo were a blessing in disguise. I've been to Mexico at least 50 times I only use Karisma resorts and will never wavier from their properties again. The comparisons are not possible to describe other then this is not a 5 star even a 4 star maybe a 3 star at best. I'm always positive and went as my brother git married but we both agreed never will I do another destination wedding booked by this company all they care about is money. This was by far my worst Mexican experience I'm actually going back for 2 weeks in February and 10 days in March but fortunately it's at a karisma resort 5 star service not the trash we got at nightmares. Don't book that resort if you want to enjoy yourself.
Fantastic experience: I've know Jeff and Ron from a past life, so it was a little easier when choosing which travel agency to book with. Though, even if I didn't know them before they are absolutely FANTASTIC. We did a family vacation for the first time in yeeeeears and honestly I don't remember the process prior being as easy as the team at Murdoch Travel made it be. We had the pleasure of having Alex being our agent and she was nothing but a pleasure. We did have a small hiccup a few times were AirCanada wanted to make things difficult for us but having the team at Murdoch made our lives easier! They made sure we didn't have to worry about a darn thing and it was completely true. All I can say, is that all our vacations will be booked through the team at Murdoch Travel. We went to Jamaica and it was absolutely a dream. ♥️
Hey Alex! Thank you so much for your review. Yes, there were a few speed bumps along the way, but we really appreciated your patience as we worked to resolve the issue. Our job is to take on the issues, so you don't have to. Our agent Alex is pretty great. We're proud to have her on our team. (It must be something in the name.) We're so happy that in the end your vacation was smooth sailing, and we look forward to planning your next dream! Take care.
Fantastic experience: Jeff handled our trip and it was great from start to finish. All reservations and booking done so all we had to do was enjoy our mini vacation.
Hi Elizabeth! Thank you for your review. We're so happy that you enjoyed your mini vacation. Hopefully next time you'll be able to get away for longer! All the best.
Fantastic experience: We have used Murdoch travel before. Loved it. So four of us booked a 13 day bus tour of Scotland, England, Wales, south Ireland and north Ireland. We arrived a day early which was good! Great hotels. Nice that that the tour looked after many things. Murdoch travel handled all our questions easily and kept us up to date as necessary. What a great team!.
Hi Marlene, thank you for your review and your loyal patronage. We are happy to hear that you enjoyed you bus tour. We look forward to seeing you in the future. Take care.
Fantastic experience: Looking for a travel agent right now? Look no further!! Rebecca Ramdeholl Is by far the most helpful and enthusiastic travel planning specialist out there. She goes beyond expectations, and takes your stress away when planning trips. 100/10 service. You will not be let down, I mean it!
Hi Taylor, thank you for your review. We're thrilled that Rebecca was able to take the hassle out of planning your getaway. As travel agents, that's our goal: to make the process as easy as possible. We look forward to assisting you in the future. Take care.
Fantastic experience: I can't say enough incredible things about Murdoch Travel and Jeff. He planned our honeymoon exactly how we wanted. We went back and forth for weeks trying to make a decision on destinations. He was so patient and answered all our questions and emails so promptly. Not only was he amazing through the whole process he even responded within minutes while we were away and had some difficulty getting in tough with our trip providers. We will continue to use Murdoch Travel for all of our planning and vacations. Thank you Jeff!
Hi Patrizia, thank you for your wonderful review. Congratulations again on your honeymoon! It was an absolute pleasure working with you and we can't wait to help you plan your next amazing getaway. All the best.
Fantastic experience: Excellent Customer Service and Experienced Travel Agents. 10/10 and would highly recommend Jeff and the Murdoch Travel Team for your next Vacation.
Hi Rachael! Thank you for your recommendation. We loved helping you and look forward to planning your next adventure. Take care.
Fantastic experience: I was very happy with the service. Ron helped us by selecting several possible options for our week getaway in the sun. He was honest and the resort that we ended up with was fantastic. We had a wonderful time and Ron checked in with us three times. Once to make sure that we had everything that we needed for travel, once at the beginning of our stay and then when we got home. I will definitely use them for future stays!!
Hi Rhonda,
Thank you for your review. We're proud to say that we've built our business based on honesty. For us, building a relationship with our clients is pivotal to our success. We're glad that you had such a great time. Again, thank you for choosing us and we look forward to working with you on your next great adventure. Take care.
Fantastic experience: Rebecca Kopernicky was my agent and I was in awe of how easy she made this process for me! From sourcing travel location options (that aligned EXACTLY to what i was looking for) to booking transportation to and from the resort and a hotel/park and fly - insurance... the list goes on. It's been a busy time for me and Rebecca really took all the 'to do's' away from planning my trip! Thank you! & I'll be back next time I plan to travel!
Hi Sinead, thank you for taking the time to leave a review. Rebecca is a valued member of our team and we appreciate her dedication and attention to detail. We're so happy that she could alleviate some of the stresses off of you so that you can focus on other important things. Enjoy your much deserved trip and we look forward to working with you in the near future.
Fantastic experience: I would recommend them to everyone, quick service and are there for you if you need them. you feel like a friend with them. I would not go anywhere else. Thanks for everything guys. ❤️
Hi Sonia, we're happy to help! Thank you for your loyalty and we look forward to planning your next great getaway.
Positive experience: Family travel agent
Hi Brian, we're proud to be your family travel agent for so long. We truly appreciate your loyalty over the years. We can't wait for you to go on your next, well deserved vacation. Thank you for taking the time to leave your feedback. All the best!
Fantastic experience: I couldn’t thank Murdoch Travel enough for all the help they have supported us with ! We reached out to Jeff to help us book our honeymoon and he was able to help take all the anxiety of booking away ! With the availability of booking things on you own now a days, I have done it in the past, and with it not being my every day job, it was stressful ! I decided to reach out to a travel agent to help with that anxiety. Jeff really made the experience so positive and instead of being stressed to book, we were excited! Jeff shared his personal experiences with travelling to help us pick the perfect trip and steered us into the right direction. He gave us different options and helped answer the million questions I had. I couldn’t thank him enough ! Both my fiancé and I are so excited to go on our trip and will be thinking of you guys the whole time. Couldn’t have done it without your help!
Hi Olivia, thanks for leaving your review. We are so happy to hear that we helped take that stress off of you. We love sharing our experiences and hearing yours in return! We can't wait to plan your next adventure. Take care.
Fantastic experience: I first reached out via email to Murdoch Travel in mid July 2021 to inquire about flights to India for a tour I booked. Alex Jorgenson replied promptly advising I wait until closer to my departure date to purchase tickets due to the unpredictable nature of the pandemic in India. I value her expertise and professionalism. My second correspondence with this agency was my wanting assistance planning a trip of a lifetime to Lapland Finland to stay in a glass igloo and see the Northern Lights, a dream of mine ever since I was a little girl (btw, I saw the Aurora Borealis 5 out of 7 nights just last week, Nov. 2021). Melissa Del Re recruited another travel agency to create a package for me and handled all of the forms and documents required. She answered all of my questions in a timely manner and even communicated with me on my day of departure about a potential airport disruption. Melissa is a friendly, helpful and enthusiastic travel consultant. I highly recommend Murdoch Travel. Their customer service is excellent and they have a genuine interest in your vacation satisfaction.
Hi Kristine, thank you for your review. We're so glad that you're happy with the service you've received. The Aurora Borealis sounds like an amazing experience (definitely on our bucket list). You described our commission-free environment perfectly. That no matter who you deal with, our customers receive excellent service. Our goal is to be your trusted travel partner and we're glad we can be that for you. We look forward to assisting you again in the future. Take care.
Fantastic experience: My fiancé and I booked our destination wedding with Jeff and his team. They had their work cut out for them with 80+ people coming to a wedding in Jamaica from 5 different destinations in Canada. All of our guests were able to book their vacations through our wedding website which Murdoch travel set up for us. They booked everything with such ease and everything was so organized. Unfortunately, covid changed our plans, but even the cancellation process was handled in such an organized manner and so professionally. We will definitely be booking all of our trips with Jeff from now on. Thanks for everything Murdoch Travel, we look forward to working with you again in the future!
Hi Michelle. Thank you for your wonderful review. We're so sorry that COVID messed up your plans, but we're glad everyone is healthy and safe and that's the most important thing. We're glad we've earned your trust and we look forward to working with you in the future. Best wishes.
Fantastic experience: Very helpful
Hi Dale! Thank you for your review. Thank you for your patronage as well. Stay safe!
Fantastic experience: Jeff and his team were so easy to deal with. We used Murdoch travel to book our destination wedding and couldn't have picked a better place. Jeff was very quick to respond back to my emails and phone calls and had all of the answers to our questions. Thank you Jeff and team for making this part of our wedding process flow so smoothly.
Hi Jeana! Thank you for your excellent feedback. We loved planning your destination wedding and look forward to helping you with many more adventures down the road. All the best!
Fantastic experience: Have booked our annual south winter trip three years in a row now. Staff are pleasant to deal with, respond to emails quickly and have knowledge and experience.
Hi Kim,
Thank you so much for your review. We look forward planning your Southern retreat for years to come! All the best.
Fantastic experience: In May I am visiting two countries in 21 days. In a matter of hours, Jeff had booked 4 flights and 3 hotels for my trip. I was impressed with Jeff's expertise, professionalism and attention to detail. This is my first time using Murdoch Travel and I will use their services for all future trips.
Hi Darlene! Thank you so much for your excellent review. We're happy we could help and look forward to helping you in the future.
Fantastic experience: My wife and I recently booked our family cruise with Jeff and he was very knowledgeable and extremely patient with us. We have been on numerous cruises as a younger couple but this is the first time booking as family (our children ages are 7, 7 and 5). We were having trouble deciding which rooms to book and asked Jeff to hold the rooms that were our first choice. There was no charge to hold the rooms and since we were indecisive Jeff took the liberty to monitor our second and third room choices as well. It took us almost a week but right before we finalized our booking we decided that our second choice room better suited our needs. Thanks to Jeff's diligence, not only did we secure the last pair of rooms of our second choice, they were cheaper than we had anticipated! Jeff goes above and beyond and made booking a breeze and I highly recommend booking your vacation with him.
Hi Rich, Thank you for such a great review. We're glad to hear that you had a great experience and we hope we can help with your family's travel needs in the future.
Fantastic experience: My husband and I booked our 10 year anniversary trip to San Francisco with Jeff. He was very helpful in dealing with some issues that came up with checking in and getting seats reserved for our flight. He also found us the Hotel Vertigo where my favourite Hitchcock movie was filmed, making this trip that much more special.
Thanks Sarah for posting. We're glad that we were able to help you plan such a special occasion. We love coming up with hidden gems like the Hotel Veritgo that make a trip unique and memorable. We look forward to being able to help you in the future.
Fantastic experience: I booked my destination wedding with Jeff and he was so helpful! Any questions or concerns I had, he quickly responded to me and made the process less stressful. Thank you so much Jeff!!!!
Thank you Monica for leaving your feedback. We're so glad to have been able to help you. Congratulations on your wedding and we look forward to helping you in the future. All the best.
Fantastic experience: All of the staff is so friendly and helpful. I really recommend using this agency. I’ll definitely be booking with them again!
Hi Kelly. Thank you for your excellent feedback. We hope to see you again soon!
Fantastic experience: Fabulous service ! Whatever we throw at Jeff and the rest of the team they can handle it, or suggest even better alternatives. And they seem to have already been to most of the places we want to go, so they can get us into some hotels and tour options we wouldn't have thought of ourselves. Five stars !
Hi Terry. Thank you for such a positive review! We at Murdoch Travel strive to exceed your expectations. We can't wait to help you again!
Fantastic experience: Jeff and his staff are amazing!!!! They are professional, always listening to our wish list while staying within budget. Whether we are traveling as couple or with the children and grandchildren we can rely on the staff at Murdoch travel.
Hi Diana! Thank you for your wonderful review. Thanks for trusting us with your travel plans. We know that you can rely on Murdoch Travel for years to come. All the Best.
Fantastic experience: Jeff booked our group trip to Cuba and I have to say we were the group from hell but Jeff dealt with all the changes and mix ups with great professionalism and I thank him for all his help, advice and the laughter. Thanks Jeff!
Thank you for your positive feedback. We can't wait to have many more laughs together. Cheers!
Fantastic experience: Fantastic service friendly staff. I couldn't ask for more in a travel agent. Very organized and attentive. Always been very happy from a short holiday to an extended one. ☺
Fantastic experience: We have been using Murdoch Travel for some time now. They have always been helpful and courteous. This time they were asked to set up and then cancel some flights, and the process was complicated and the wholesaler put them on hold for an inordinately long time. Still they persisted and have been terrific about it. We heartily recommend them
Fantastic experience: We have been booking our family trips with Murdoch travel for 18 years and have recommended them to a lot of our friends who also keep going back. Jeff is always very friendly and patient and nothing is to much trouble for him. We would highly recommend Murdoch travel for any of your travel or vacation plans. Jan and Peter
Fantastic experience: I have been booking with Murdoch Travel for the past ten years and have been very satisfied. The staff has many years of experience and are very helpful in planning a perfect vacation.
Fantastic experience: My wife and I have been travelling with Murdoch travel for over 25 years. We've had airlines go out of business days before our holiday and they took care of everything for us. We've been to over forty countries and truly have never had a bad experience. We always get the best, most honest advice and trust their opinions fully. Looking forward to many more fabulous vacations.
Fantastic experience: Have been dealing with Murdoch travel for years. The owners and staff could not be any more friendly, professional, and helpful. This is a company to deal with.
Positive experience: We booked our wedding ceremony in Punta Cana with Jeff in April 2016. He was polite, understanding, very pleasant to work with & willing to go the extra mile. We plan to have Jeff assist us in the future with other trips we may plan.
Fantastic experience: Have booked so many trips with Jeff and Doug over the years. Honestly lost count. Always the best service! Willing to listen to my crazy ideas and come out with a perfect vacation for my husband and I. Couldn't ask for more understanding or amazing people to plan both our wedding and our vacations with. Always my go to and I highly recommend!
Negative experience: Started working with Jeff for weeks planning a wedding and was finally ready to book, when I got the contract it was completely different then what I requested and was actually asking for full payment 6 months before the trip (none of this was mentioned until I got the contract). I found the communication poor, when trying to resolve I was treated rudely and I would not recommend any bride to start this way, as now I have to look for a new agent and start over (losing weeks of work and efforts). Disappointing and do not recommend.
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