CAA Store - Sarnia

Negative experience: Had a CAA branded flat deck truck (with Bilal Towing Inc decals on the hood) parked out in front of my home this morning, while the driver decided to walk out and sit on my private dock. When I advised him that the dock was private and that he should move along, he became very rude and ignorant. He’s lucky he didn’t take a swim. No one in my neighborhood called for service…the driver simply decided it was a great spot to remove his shoes to take a break and chat on his phone. One thumbs down for being inconsiderate of private property, and a second thumbs down for being ignorant and rude. CAA should be vetting their contractors and not tolerating this nonsense. Two thumbs down, way down!!

Negative experience: Poor service and anti-consumer rules have ruined CAA altogether.

Fantastic experience: Great experience getting passport photos for the whole family was quick and easy

Negative experience: Car broke down at 11:25pm called and paid double for the membership and needing the service the same day waited until 1:20am called 3 times they kept saying they are letting dispatch know and our saftey is their priority? We ended up having to leave the car in a neighborhood we didn't know and pay for our own urber home because CAA let us down and not once did they try to make it up to us.

Negative experience: Poor customer service at this location. Man answering the phone is very unpersonable. The ladies in the membership services aren't any better. If you're a member you're passport pictures are free but you're better off paying somewhere else as the effort from the staff is minimal and actually felt like it was their least favorite part of their job.

Fantastic experience: They are very helpful. We did our passport photos in less than 5 minutes here. This is a great location with great staff members.

Negative experience: their employees sit around all day in the Circle K parking lot giving the stink eye to all the customers, which is bad for their business. What a bunch of unprofessional goofs.

Negative experience: My elderly mother and I went in to look at luggage. The staff at the front desk were busy assisting other customers. The other two just sat at their desk. They did not acknowledge our existence...never mind smile, say good morning or offer any sort of assistance. They were not on the phone, or assisting any other customers. We wandered around for several minutes.... nothing. CAA is very poorly represented with this location.

Positive experience: The guy at the counter wasn't a lot of help, he didn't explain the packages very well, and had no clue what the RV package ACTUALLY covered. I ended out getting a membership anyways, but not thanks to his help.

Negative experience: Very poor telephone communication, agent in Sarnia never answers the phone.

Positive experience: You would think they would be open on a Saturday...especially on spring break and the travel season.

Positive experience: Awesome store. But dont try and get a person to answer the phone.

Negative experience: I went to get my passport picture. I realize that it would be a mug shot but it was worst than that. I ask if I could retake it and was told that I had to pay again...no thank you, especially not by that guy (wish I would of ask his name)

Fantastic experience: I had a telephone consultation with Mitaly, which lasted almost an hour. He was very professional, knowledgeable and very thorough with my questions. I would highly recommend Mitaly for all of your travel needs!

Fantastic experience: Went in for passport pictures, bought a membership, and got the pictures free.

Negative experience: My daughter was going for her road test for g2. Without asking me if she passed which she did not they doubled my insurance. I called them and not so politely canceled my insurance with them in June. I went to a different insurance company in June of 21. Now 2 years later I find not only did they try to stick it to me regarding my daughter but then after I canceled they stuck it to me again and claimed in September 2022 that they canceled due to non payment. Now my insurance is jacked up because of it. But they are insurance agents. They can lie cheat and steal and get away with it. They should change their name from CAA to Dewy Cheetim and Howe.

Fantastic experience: Great service. Best trip planners.

Fantastic experience: Very happy dealing with Sandra for my home and auto insurance needs. I was in the process of selling and buying multiple vehicles in a short time span and bombarded her with questions and requests for quotes and she always got back to me promptly and politely. She was also very great to deal with when it came to answering my questions about different levels of coverage and I would recommend her to anytime looking for insurance.

Fantastic experience: Went in to discuss auto insurance and the agent was great and answered all my questions

Negative experience: Terrible service from the international man ….. dirty and mouthy ,

Fantastic experience: Got our fee passport pictures. Nice.

Fantastic experience: Great service fast and friendly.

Fantastic experience: Was very eased with the person who helped us. It was a little busy so one of the travel agent's came over right away and helped us. She was very helpful. Wish I could remember her name,but thankyou.

Fantastic experience: Great service and their passport photos are priced lower than Staples

Negative experience: Update your store hours to show you are closed Saturday

Fantastic experience: I called for battery boost abd they came before 30min. That was quick

Fantastic experience: Excellent service from Sandra. Reviewed our home and auto insurance polices. Knowledgable and caring.

Fantastic experience: CAA membership has saved my day a number of times. Money well spent is a good feeling and I have now felt that way for nearly a decade.

Positive experience: Great service every time

Fantastic experience: Excellent service. Sales rep was polite, friendly and was quick to solve my problem.

Fantastic experience: Good service with a smile.

Positive experience: What a pain to cancel your membership and stop automatic payment. You cannot cancel digitally, you have to speak with a representative. The representative then interrogates you (supposedly for security reasons). Finally after about 8 minutes of this, I finally received a numbered confirmation of cancellation. In fairness to CAA, their service while a member was exceptional. Being seniors, we found we were not using their offered services any longer. Cancellation should not be such a hassle.

Fantastic experience: Visited the store a few times lately, planning a trip. They are very helpful, since they know their stuff!

Fantastic experience: Had Kyler come and do a tow on my truck . Exceptional service and knowledgeable. Very nice man . Treatment was top notch

Positive experience: Good customer service

Fantastic experience: Great

Fantastic experience: Helpful

Fantastic experience: Nice Ladies who work there, always helpful

Fantastic experience: Fast friendly service

Fantastic experience: Great service and polite. They answer any questions you have.

Fantastic experience: Very friendly and knowledgeable staff. I love having CAA for my vehicle

Fantastic experience: Always friendly and helpful

Fantastic experience: Very helpful.

Positive experience: Said he would call back that day never.

Fantastic experience: Awesome food awesome service!! Highly recommend

Fantastic experience: Great parking. They had three people working and my wait was only a few minutes. The person who helped me was very pleasant and had exactly what I needed. The lady in the travel department was also very good - very helpful, I did not feel rushed and knew exactly what I needed. Overall, a great experience.

Fantastic experience: We were with another company for over 25 years before we switched and couldn't be happier. The Sarnia branch has gone up and beyond for us helping us with everything from finding accommodations when needed and various other things as well as our coverage for our vehicles.

Fantastic experience: Friendly, helpful staff!

Fantastic experience: Employees very accomidating

Positive experience: Good deals and great all in one stop for pretravel

Fantastic experience: Friendly staff, great service and affordable price for vacation packages!!

Fantastic experience: very helpful

Fantastic experience: Went in for travel insurance. Great service from extremely helpful staff

Fantastic experience: Great service.

Fantastic experience: Everyone should have CAA. And the employees are great to deal with.

Fantastic experience: Fabulous was so well taken care of for upcoming trip!

Positive experience: Great place to pickup free maps if you are a member as well as advice. They have travel service with attendants to help you. They are always friendly and service minded.

Fantastic experience: Agent was very friendly and helpful - Tracy had alot of helpful tips about flying. Took the guess work away and made the trip planning easy!

Positive experience: My visit here was a quick in and out with my partner, but they were timely and kind.

Negative experience: Stood and waited for at least 10 minutes without any one giving me eye contact or even a word to say someone will be with you in a moment! nothing, ended up walking out.

Positive experience: What you'd expect

Positive experience: There isn't much to say about this place that people don't already know. They're essentially an insurance company that has a travel agency and sells Nick knacks. They also give you discounts on top of the insurance. The service has been fine ever time I've been in to renew.