CAA Store - St. Anne's

Fantastic experience: I have been dealing with Pengfei Sun over two appointments regarding my house insurance and he has been extremely helpful. We reviewed my existing policy and I was able to add coverage as well as save money on my bill. Very personable, professional, and easy to talk to. I would highly recommend requesting to deal with Peng when dealing with CAA home insurance!

Fantastic experience: Very friendly staff. Made my International Driver Permit so fast. Thank you!

Fantastic experience: Very friendly service

Negative experience: I'm not using CAA service anymore. Made an appointment and drove all way from outside the city. Came to find out that appointment was not set and they cannot even find the person who setup appointment. What a joke. Horrible!

Fantastic experience: Great place to get passport photos done! The person was super knowledgeable on the requirements and assured me that if the photos are rejected they do replacement shots for free

Fantastic experience: Quick service

Fantastic experience: Staff were very knowledgeable and helpful.

Negative experience: no one picks up the phone.

Fantastic experience: 5 stars experience today. Today I visited CAA to apply for an international driving permit and renew my Manitoba driver's license. I was welcomed and assisted by a friendly lady which I didn't get her name. After that I was assisted for the renewal of the Manitoba driver's license and car insurance by Shewkat Dipra (Sorry for misspelling the name). He went above and beyond to help me with the renewal. He was friendly, polite, and provided all the needed information. After that , I applied for an international driving permit which went very smoothly and I was able to get it in 10min. Great experience overall, and I highly recommend anyone who needs CAA or Autopac services to visit this branch.

Fantastic experience: Great service and I saved money on exterior house paint. Worth every dollar for to have CAA and peace of mind

Negative experience: EXTREMELY rude staff, I parked in a staff parking spot in their lot to drop my dog off across the street for 1 minute at 8:40am before they OPENED at 9 AM and had a staff member YELL at me from across the parking lot telling me to get out of the spot and that she doesn’t care that i’m only going to be parking there for a minute meanwhile there was 10 OTHER SPOTS open for staff to park. I had to back my car up and park 4 feet away so she was satisfied. Extremely disrespectful when she could’ve just politely asked me to move, it probably would’ve taken her longer to walk to me than I would’ve needed to be in the spot.

Positive experience: a bit pricey

Fantastic experience: Great customer service. Great maps for many destinations- including Europe. Friendly staff. We had no problems obtaining our international driving permits.

Fantastic experience: Christine Conway was most helpful in booking my flights.

Fantastic experience: Friendly staff, nice product selection.

Fantastic experience: Love the service at CAA. Always been friendly. Needed passport photos, was quick and so polite.

Fantastic experience: Stopped here to get an international driver's permit, walked out with one only 10 mins later. They took my picture and everything, quick service!

Fantastic experience: Person who looked after us was very pleasant and informative.

Fantastic experience: Friendly staff. Quick service.

Fantastic experience: Nice place, took my name for the wait list. Only waited about 5-10 minutes.

Fantastic experience: Went in to get home/condo insurance and came out in less than 30 minutes. They were fast and very helpful especially for me who was getting home insurance for the first time.

Fantastic experience: Good stuff.

Negative experience: They close the cash register before their stated 5pm close, yet they leave the doors open and tell you that they cannot serve you because of this.

Fantastic experience: Very pleasant staff!

Fantastic experience: Great customer service. But tough to match their hours for out of town folk but with planning it can work.

Fantastic experience: This location was great. Nice and quick with friendly staff. No complaints.

Fantastic experience: Hi I just received another letter from your firm dated June 8, 2023. i received the first letter May 31, 2023 saying that my renewal is coming up July 15, 2023 and please remit payment by July 15, 2023. I want to renew my Policy Number : P000288681thus I sent you my post dated cheque for the full payment. If you did not receive my cheque please let me know. Thank you, James Moir

Negative experience: Trying to get an insurance quote from these guys - it's like pulling teeth, call and call and try and call again and chase after them. They are either severely understaffed or don't care...

Negative experience: Not sure why l have CAA, called have to go there or wait three days for an answer

Fantastic experience: It's a good place

Fantastic experience: Thank you to sir Andrie who help us and save me last night, You are one of a kind. I really appreciate your wounderful work

Fantastic experience: Always courteous staff. Excellent service.

Fantastic experience: This is a great place to get all sorts of travel products, travel maps, travel insurance, and very experienced travel agents as well.

Fantastic experience: Good service

Fantastic experience: Good service. Low cost passport photo services. Half the cost of walmart photo center. All the employees were very friendly.

Fantastic experience: Always very efficient and friendly service at the St. Anne's store

Fantastic experience: very helpful staff

Negative experience: I called CAA during office hours to get travel health insurance for an upcoming trip. As I only got a recorded message, I left my name and call back number. Next day nobody called back. I called the office again only to be told somebody would get back to me within 3- 4 business days. Really? I escalated this to CAA leadership head office explaining my request. Only to be told they’ll try to get someone to call me back within the day. At the end of another day, nobody got back to me. As a CAA member, is this the kind of service you provide to your members ?

Positive experience: Helpful and insightful

Fantastic experience: Haley was very knowledgeable and knew her business

Negative experience: Booked a staycation for September. Had to cancel because the 3rd party company that CAA used to book hotel booked the wrong package and the hotel would not honour the package we paid for. Cancelled a month before the staycation date (well within the cancellation period) and I never received my refund. I reached out to CAA to rectify the situation and the CAA rep told me that I will receive a refund within 2-3 weeks. 4 week went by and I still didn't receive my refund. I reached out again and rep said they are working on it but ultimately it's the 3rd party company that needs to refund me. It's been almost two months since I've cancelled my staycation and I have yet to receive a refund. As a CAA member I am extremely frustrated and will not be using CAA in the future.

Fantastic experience: Dropped in to get an international drivers license. In and out very quickly. Staff was awesome. They were friendly and very helpful. They have a store with suit cases, clothing, and various travel items. Highly recommended!

Fantastic experience: Excellent service!

Positive experience: Very quick service to fill out an international driving permit.

Positive experience: My visit was quick, staff seemed friendly.

Fantastic experience: very well organized. Friendly and fast.

Fantastic experience: Friendly and helpful staff

Fantastic experience: Everyone in this location is very helpful. Takes time to answer your questions and very patient with all kind of queries.

Fantastic experience: My family has been using CAA Travel for about 15 years. Christine C is an amazing travel agent. We wouldn't go anywhere else.

Fantastic experience: Very friendly and helpful Consultant and her name is Deb.

Fantastic experience: Stopped to inquire about trip tix. Provided maps and adv to return closer to date so construction details would be up to date. Friendly, courteous service.

Fantastic experience: I went in to pick up my online order. Staff was masked and so were customers including me. Gives me comfort. The staff person at the desk opened my very large box to enable me to repack to carry my items. She also gave me a bag for two very large items. Excellent service once again from CAA St.Anne's Store.

Fantastic experience: Great place for a variety of resourceful accommodations, such as insurance, travel and other little assortment of clever little gadgets. Friendly, helpful service which gives it a warm welcome that feels like you're at home!

Negative experience: Way too long to answer phone....wfh

Fantastic experience: Easy Peasy additional Health Insurance!! As a CAA member you receive an additional 10% off

Negative experience: We visited the St Anne's location to book for our trip to the Maritimes. I had called ahead to make an appointment as well as ask a few questions to be well prepared for our meeting. At that time I asked about car rentals and there was no mention of them not being available. I mean how can you tour the maritimes at your leisurely pace without a car rental? At the appointment the agent told us that there are no car rental available and that I should've been aware of it as the person I spoke with relayed that information to us. (She didn't) She defended her coworker by stating that she was an old vet working there for 20 years and "she know what she is doing." She took a call while we were there, she made no attempts to apologize for the mixup, she then tried to book us on an Alaskan cruise or a trip to Europe. It seemed like she was in it for herself, she didn't try to offer us alternatives to make this trip happen. We went home and did everything online ourselves. We booked our flights and found 2 cars to rent. Selena Harrison shouldn't be in the hospitality industry as she is in it for herself not her clients. I will never go there again.

Negative experience: Very rude employees. I went to park in the parking lot as I saw someone else do the same, one of the workers comes out yelling at me about it I told her “can you be nice about it” twice. She kept yelling which is unprofessional while she’s at her work place. Didn’t get her name but she needs to learn to MATURE! You’re an adult for sake.

Fantastic experience: Quick and efficient. Friendly and helpful people.

Fantastic experience: At only $12 a month for the most expensive package their services are truly affordable for everyone Can't imagine not having them now ☺️

Negative experience: Tow truck showed up at 2 pm next day after I called CAA at 6 pm in the evening. Then, he left my vehicle on the street infront of someone else's house. Really bad service

Fantastic experience: Awesome and friendly team and we got what we wanted super quick

Fantastic experience: Novella was awesome to deal with. She educated me in getting the proper coverage for our trip to Mexico. Thank you

Fantastic experience: Another update: September/ 2023 I used CAA travel assistance to plan a trip to Disneyland. Selena the CAA rep was wonderful! She planned the whole trip, answered all my questions and the trip proceeded without any issues!!!! Thank you Selena! UPDATE: July/2022, Another positive experience with CAA! Thank you! Always quick, courteous and efficient at a great price!!!! I have phoned CAA for assistance starting my car three times in the last 6 months. Great service, reasonably priced membership, cost and time effective, professional, knowledgeable representatives! Thank you CAA! I would not be without this membership!

Fantastic experience: Absolutely an awesome experience. Very understanding.

Fantastic experience: This location has a large parking lot. I have never seen it full. The parking lot is easy to access and to park. The entrance is eazy to locate and use, no stairs. Once you enter you are greeted by friendly staff. The staff will enquire why you are visiting and how they can assist you or point you in the right direction. They have clothes and travel supplies. They offer many travel services. They have friendly staff and a great amount of good travel advice.

Negative experience: Even after trying for over two weeks I was not able to talk to any CAA agent to discuss my Home Insurance Policy which was due for renewal. The receptionist at St. Annes CAA office took my phone number several times and has told me that someone will contact me but I did not get any call back. Upon personally going to St. Annes office I was told that without getting an appointment I can not meet anyone as all agents are very busy. I have been a CAA client for over 15 years and this is the first time I have got such an experience. I tried to explain to the receptionist that it is important for me to renew my policy before that but she was not willing to give the required appointment. I even sent an email to the CAA @contact us. I got a reply that someone will contact me. Still nothing happened - no one contacted. Perhaps, the CAA staff is too busy and I really wish them well but their apathy has really perplexed me.

Fantastic experience: CAA is a wonderful organization dedicated to serving the needs of motoring public and travel arrangements. Their services excel in every area.

Fantastic experience: Clean environment. Friendly staff. Covid prevention protocol observed.

Fantastic experience: They sure were helpful and awesome!!!!!!!

Fantastic experience: Amazing customer service!

Negative experience: Customer service lacking as far as poor follow up. Dealt with a rep named Ajay (not sure of sp) at St. Anne's via phone. Asked for a quote, gave him all the info, and then....nothing. Had to phone several days later to complain and ask them to do their job at a bare minimum. Still waiting for said quote....guess it's another broker now.

Fantastic experience: Great accessories for travel. Knowledgeable staff and tons of materials. I bought my face mask from them as a local doctor recommended theirs.

Fantastic experience: Helpful, obliging personnel.. We were looking for non medical masks.. May be a little more expensive than other places but worth every cent.. Like the Tilley for comfort, washability --u can purchase liners. Feel Pacsafe best for those with hearing aids as they don't tangle as easily as the smaller elastics. The part that goes behind the ear is wider so when you take them off, you aren't yanking the hearing aids out. They are very breathable and not hot.. Receptionist had quite the audience as she explained pros and cons of masks.. Speedy, friendly check out was a breeze as usual.. Always quality product.. Excellent Customer Service..

Negative experience: awful

Positive experience: Charlie Sheen is very patient.

Positive experience: Great place. Good help and some really neat things on sale.

Fantastic experience: Fast knowledgeable staff

Positive experience: Nice place but be prepared to wait for it took my friend and me close to 25 minutes to get service and was just to sign up

Fantastic experience: Always helpful, and knowledgeable when planning a trip. Selena and Novella always have advice and helpful tips.

Fantastic experience: Excellent service. I have gotten passport photos, planned trips and pay my autopac at this location and have had nothing but fantastic service.

Fantastic experience: Great place to do business.

Negative experience: Went to purchase CAA for my wife for the first time,I had to struggle for service, finally I was served and got the card, went back a year later for renewal and again.... no service, waited and requested service but I guess i was in the way, so this time I walked out the door never coming back.

Fantastic experience: Staff very good to deal with, very knowledgeable.

Positive experience: Good service. Helpful staff.

Fantastic experience: Great as always

Fantastic experience: Good service

Fantastic experience: Excellent place to go for all your travel needs .Trip- Pics outlined for you . Also travel insurance and driver's licence or passport photos . A one-stop travel shop

Fantastic experience: Planed my trip for me awesome

Positive experience: Very helpful

Negative experience: Every time I go there I get bad service would never recommend this location.

Positive experience: Great service

Positive experience: Best car assistance and insurance

Fantastic experience: Great workers and very polite!

Negative experience: A total mess with requested Canada Parks pass. Reception doesn't answer nor return voicemail messages left. Then central "contact us" email centre promises things that dont happen. Get there to StA branch. Zero stock. Have to go to KP branch. At rush hour and construction delays. Then no member discount given. I will be following up directly.

Fantastic experience: The ladies at the front desk are amazing.

Fantastic experience: Was in to get an international drivers license. The staff was great and friendly. Was done in under 15 minutes. Recommended

Fantastic experience: Quick service.

Fantastic experience: A great pleasant group of people working at this location, always eager to help out.

Positive experience: Very good service

Fantastic experience: Was very happy with the service and home insurance coverage that I got from Natalie. She is the best insurance broker I have ever met. She listened carefuly to understand what is important to me then came with the best quote. I will gladly recommend Natalie to my family and friends.