CAA Atlantic - Dartmouth

Negative experience: I purchased the CAA premier service based on the towing distance to get my vehicles back home in the event they left me down. I had a vehicle that was broke down and I was looking to get it towed to my residence as it is kept there during the winter months and I would repair it myself over the winter. I had called CAA and asked if this was something that was covered and was told "yes". After trying to arrange the tow I was then told that it isn't covered and has to be towed to a repair facility. This was frustrating since I was told different, and the way I was treated was completely unprofessional. I was even more surprised that when I said, "since I do 90% of my own repairs that maybe this service isn't for me". I was told "probably not". I know numerous people who have had a vehicle towed to their residence. The conversation was clear that they were blaming me even though I was misinformed by there own staff. I thought this offered a piece of mind when traveling but my first and only experience was completely unacceptable and left me doubting they would be there if i needed them again. I have I reached out to PR and also the CAA ombudsman and after a week I still haven't received a response. Not even an acknowledgement. I expected to be contacted and some effort to be made to apologize at the very least. I had to make alternate plans (even though i have a membership) to get the car home. I guess she was right, it isn't for me.

Fantastic experience: I have to say having CAA has been a blessing I have had my membership for a few years nothing bad to say the drivers are great personality there to help you they respond fast to as they can not only friendly staff that answer the calls always polite and friendly thanks Caa you got me out of alot troubles from being broke down or stuck the price is fair and always good to have look into getting a membership for yourself or a great gift for a family member

Negative experience: Had my vehicle towed to Subaru dealer by CAA. Dealer unable to repair. Contacted CAA to have towed to a commercial private lot. They refused said I was only allowed 1 tow per breakdown. Had to hire a tow truck $250. later. Not a happy customer. Cancelling my membership and recommending to others save money hire a tow truck if you need

Fantastic experience: My first time ever with CAA as I always figured I would never need,, however today I did. My initial call to the Company was handled to the fullest of degrees unimaginable and to the employee whom came to my assistance was beyond being Fantastic. My experience with this company and the driver was unlike I ever expected. My wife and myself Thank You All for such an amazing service. Great,,,just Great

Fantastic experience: Service was quick and efficient, one person was full service and able to answer all of the concerns.

Fantastic experience: Very prompt and helpful. Always friendly and polite

Positive experience: They do not reply to email inquiries. Why bother listing a 'Contact Us' email address, CAA Atlantic?

Fantastic experience: Excellent service. Professional customer service. Very polite. Efficient.

Fantastic experience: Very welcoming environment with super friendly staff!

Fantastic experience: I have my insurance through CAA absolutely amazing and the pleasure to I've been dealing with him for almost 2 years . The rates are very reasonable. You will save bigtime. Thank you

Negative experience: extremely rude and arrogant. plus the worker stunk. do not recommend. had to wait over 2 hours too. do you only have 2 people working in hrm?!

Negative experience: I was in a different province and left my car at my mother's. She tried to start it and it was dead. I called CAA in Calgary and they said given I would not be home Friday until very late and wouldn't have access to a vehicle for the weekend she said we could probably help BUT not to quote her. She transferred me to CAA Atlantic, not only was the woman ride in general but explained the policy is to be there with the vehicle, no exceptions. I've been a member since 2021 and I am not renewing for that reason. Thank you so much for me wasting $200 on a tow

Fantastic experience: Great service as always.

Negative experience: this has to be the WORST COMPANY IVE EVER HAD TO DEAL WITH...I needed a tow on labour day & didn't get a tow til over 24 hrs later. ..& I am unlucky enough to have CAA INSURANCE AS WELL..& guess what 2 days of trying to file a claim on the 1800 number ..on hold for over 4hrs & still no claim is filed..I actually had to contact my broker to try an reach out to caa lol...IlI CANT WAIT FOR MY POLICY TO RENEW SO I CAN GO SOMEWHERE ELSE... WORST COMPANY EVER

Fantastic experience: Went there for member appreciation day.

Negative experience: Horrible

Fantastic experience: Service was amazing and everyone was so kind. They gave us the information we needed and some we didn't even know to ask. Highly recommend!

Fantastic experience: Always a pleasure. Renewed my membership.

Fantastic experience: Had an amazing time at the car show on Sunday! Thanks, CAA, for hosting a wonderful event.

Positive experience: I stopped in to obtain an international driver's permit before a trip to Europe. Service was friendly though it took a while to be acknowledged by anyone. They were busy but I definitely felt invisible until someone not behind the counter, but at a desk offered me assistance. Registering for the permit, I asked them about the benefits of membership and if it would be advantageous to my permit registration. I ended up getting a newer class of membership that does not offer roadside assistance since my car comes with that. Instead, I get the discounts which may be beneficial in the long run. Time will tell. On the plus side, no pressure to sign up for membership. On the minus, I had to pry that information from them. It's like they don't want members!

Fantastic experience: Simply the best. They have bailed me out a few times already saving me at least $1000.00. If you don't have CAA I advise you too get it even if you only get the 3 cents off of gas a litre and never need a tow it's worth it.

Fantastic experience: Super professional advice and so friendly!

Fantastic experience: Went in for passport photos. Great fast and friendly service. Excellent price with a CAA membership.

Negative experience: Caa has the worst property insurance I had ceiling water damage water leak in to my apartment from up above and damage my sofa ceiling and other belongings I have been with caa 10 years and they said it was not covered very terrible service

Fantastic experience: Excellent service, fast and polite.

Positive experience: Great place for info, and staff were great.

Fantastic experience: Went in to purchase membership for the first time. Quick service got everything setup. Was offered maps for free for our upcoming trips. Lots of perks with the membership this may be a renewable option next year

Fantastic experience: Excellent customer care and lots of parking available.

Negative experience: You would think an INSURANCE company would cover things on your vehicle like a windshield but I guess they can pick and choose who they want to help and who they don't. So after 4 days of having my vehicle and spending $50 in cabs to get to work and another $50 in gas going back and forth (45min to where my vehicle was being held for absolutely no reason) without my vehicle it was returned to me with NOTHING FIXED. Was hoping by switching insurance providers I would have better treatment but that was definitely NOT the case. I'm disgusted by the waste of time money and energy I spent on this company...DO NOT RECOMMEND!!

Fantastic experience: CAA is always helpful and very good prices !

Negative experience: I had switched to CAA many years ago after shopping around and found their auto insurance rates to be very reasonable, I later moved my house insurance there as well. In 2022 I had a minor accident and in 2023 my wife had a minor accident, no one hurt later we received a registered letter saying that CAA is dropping us as clients. I spoke with 2 CAA representative and was told that it is CAA’ policy to drop any customer who has 2 accidents in a 5 year period and that this is how they keep their rates low. Great insurance company as long as you don’t have to use their insurance.

Fantastic experience: Great friendly staff and good service

Fantastic experience: CAA has been great with policy pricing. Cut my auto and content insurance in half from a company I'd been with for years without claims. Its just kept rising and I called CAA and they quoted me by half! Plus with membership you get insurance discounts and road side assistance and free towing. Well worth the switch! They also insure off road vehicles!

Negative experience: Avoid using CAA Insurance. After receiving this year's jacked up renewal for my home insurance I quickly found another provider -- at a much, much lower rate. There was more than enough time to cancel the upcoming payment for the new insurance. I contacted the broker, Steers Insurance, and they confirmed and assured me the payment would not go through. However, the broker is now blaming CAA Insurance's accounting system for the reason why the payment -- without authorization and with the assurance from CAA Insurance themselves -- went through anyway. Now I have to wait until late May to receive the refund for the payment. Don't deal with CAA Insurance. You, too, will regret it.

Fantastic experience: They take care of all my Insurance. And the road service is great.

Fantastic experience: New to the CAA scene and unfortunately I'm had to call twice already, however in the brighter side they've been absolutely fantastic! Polite and eager to assist.

Positive experience: Nice people on phone and in person.

Positive experience: I called for roadside assistance to get a flat tire changed. The technician arrived in 15 mins and I was back on the road in 20 mins.

Fantastic experience: I don’t know if this is the location the tow they sent me came from but I had to write this somewhere. I had a guy name Jonny pick up my car (Kia soul for reference) today. He was super friendly, made me feel so much less stressed even though I’ve had 3 solid days of insanity with my car. He made my experience so easy and chill. It literally chilled me out. So I don’t know if anyone reads this but give Johnny a big raise!!!!!!!

Fantastic experience: Very friendly staff. Quick service. Reliable.

Fantastic experience: Very quick and informative travel inquiry. Plus I got to charge my vehicle for free.

Fantastic experience: Amy was great to work with and fair. I got my van insurance renewed and added tenants insurance which gave me more discounts.

Fantastic experience: We've been CAA members for a few years, so also started getting our travel insurance through them. Always super helpful and even made recommendations that saved us money.

Positive experience: The service was great. They were quick and efficient and explained everything

Fantastic experience: Staff were amazing and very helpful. My business was completed in under 10 minutes. Nice change from delayed service that is the norm now.

Positive experience: Fast and easy

Fantastic experience: Quick and easy

Positive experience: So far so good

Fantastic experience: I've been a CAA member for over 15 years now. When you live in a city, CAA is must. And we save money on travel, hotels, pizza (Papa John's give 25% off!!), and whole list of things, so it pays for itself. If you break down in traffic in a big city, CAA is a must... just for one tow alone, it is worth. I signed up for peace of mind. Think of it as insurance, but unlike regular insurance, it pays for itself.

Fantastic experience: After over a year of CAA membership I finally needed a tow. There I was in the heat of "May weather" sitting in the parking lot of a church with a broke down car, God sent Brandon came to the rescue. He was pleasant, professional and courteous. I was given a lift along with my car to the mechanic. He even took his time to have a chat while we venture into the garage. It made the bad situation to a a really good experience. I thought Brandon was fantastic! He works 4 days on, 4 days off but I feel like he deserves more rest that 4 days, after all he works super hard! Kudos to you Brandon. Thank you for saving the day!

Fantastic experience: Thank you so much ..my first experience and very personal.

Fantastic experience: Needed a little help! Very knowledgeable staff.

Negative experience: We bought 60 days o travel medical from this dartmouth ns office and things were fine (no claims) untill we tried to extend the coverage for a couple of days at the end . We were informed that since we were going over the 60 days our premium would be approx $5 dollars a day higher than previously paid.This was not a problem untill they said that the $5 a day would also be added to the entire 60 days of the policy--- they wanted Approx $225 to extend the policy for 2 days ----- what a scam -----This was not explained at the start and I checked with the manager in the halifax office and was told that I should have only been charged the $5 on the extended days --- seems like the right hand doesn't what the left is doing------ if you deal with this office get the extension ppolicy in writing ---we came home 2 days early Ian A

Fantastic experience: It was a Friday night around 6:15. My husband and I stopped and parked our vehicle in this empty parking lot behind a big white building in Dartmouth , NS, to try to figure out how the GPS worked when a woman came out of the building and walked over to us. We wanted to go from point A to Point B but we were completely lost. She started to give us directions but quickly noticed we were not familiar with the city. This kind lady then offered to lead us to our destination and we followed her in our vehicle. When we arrived and expressed our heartfelt thanks, she told us she worked for CAA. Her name is Tanya, our earth angel. Thank you so much. You went beyond your duties to help a stranded couple. We are forever grateful. We have been members of CAA for over 20 years. ~Julie And Patrice Larade

Fantastic experience: Busy place. Helpful friendly staff ☺️

Negative experience: I’m not recommending this CAA because if u in emergency they not pick phone longer waiting time more then 40 minutes., the call centre sucks they not working

Negative experience: I wish I could give 0 stars. Nowhere on their website when scheduling roadside assistance online, does it say that you absolutely must be present when your vehicle is towed. I spent $100 for this service only for the guy to show up and tell my partner, no, I will not take this vehicle (and not even call me to say he isn't taking it??) then proceed to turn my vehicle on TWICE, when the issue could in fact be made MUCH worse, irreparably worse, by doing so, without my permission. So you won't take a vehicle when the owner isn't present but you'll literally get inside and turn it on? Twice? Without knowing what's wrong with it? Actually ridiculous. And customer service did nothing to help/refund/apologize when I called. Horrible company. Horrible.

Positive experience: Good place

Fantastic experience: Very helpful

Fantastic experience: I’ve used CAA four times this year for my motorcycle and ca, will always be a CAA member.

Positive experience: Good response to my needs

Fantastic experience: Helpful! Affordable insurance rates!

Fantastic experience: Always good service at CAA. Location is conveinient for me. Parking more than adequate.

Fantastic experience: Very pleasant and courtesy staff There displays nicely laid out Clean and tidy Fast service Has electronic plug ins for electronic vehicles in their large parking lot

Fantastic experience: i got my international driving permit from here it was super easy and low cost. Very fast service i got my permit in 10 mins

Negative experience: After 2 years of Premium membership I finally required roadside assistance. I was refused service because my truck has a flatbed instead of standard truck bed. No one asked when they sold me my membership, but they asked and refused me when I needed them. The same local tow company that they use had no problem with my truck. So.I am out 2 years of membership dues and $125 plus tax for today's tow. Rotten deceptive thievery in my opinion.

Fantastic experience: Test drove a Tesla Model 3. Unbiased opinion and great presentation. Needed a full hour as opposed to 1/2 hour.

Negative experience: I've had an accident 2 weeks ago I'm not at fault and they still haven't contacted me on physio and dental....I've called many times and left messages

Fantastic experience: Great service

Fantastic experience: Pleasant quick easy lemon squeey

Fantastic experience: Great, quick, pleasant, professional service!

Fantastic experience: Excellent staff and convenient

Positive experience: They were most helpful in resolving my issue.

Positive experience: Quick answer to my call, good local connection to get the job done

Fantastic experience: Friendly, courteous staff..well lit and safe environment

Fantastic experience: Friendly staff, they know there business, they are very helpful, quick at getting things done and are quite reliable!!!

Fantastic experience: Great service by local Wentworth Towing and operator David Noiles. Careful and efficient when removiñg vehicle that was partially ditched. Thanks to CAA for handling the details.

Fantastic experience: Had to call CAA twice in 2 days(dead battery) .Both times courteous prompt service.Membership is wonderful

Fantastic experience: Best insurance company I have ever dealt with in 42 years of driving

Fantastic experience: The lady fixed up my membership. Had a delightful chat. I have had a membership before and are very pleased with what they offer.

Positive experience: Picked up a membership for my son was in and out in no time,the staff were friendly and helpful.

Positive experience: Used the free charging station for my EV while staying across the road. Very convenient! Did not go inside.

Fantastic experience: Just charging my car

Positive experience: Great customer service. Check out their trip planners!

Fantastic experience: Great service over the phone. I'm a platinum rv member

Fantastic experience: CAA provided me with a great experience when I was in the market for insurance, and also gave me a great rate. Their agents are very friendly and helpful, and I appreciated how they didn't pressure sell other products.

Negative experience: Terrible customer service

Fantastic experience: Service was prompt and efficient. Membership may also be more cost effective than getting help otherwise.

Fantastic experience: Excellent service and terrific staff!!

Positive experience: Bought mainly for discounts they offer at various places. Good to have if your vehicle breaks down

Fantastic experience: Sweet wonderful customer service very helpful

Fantastic experience: Quick and efficient!

Fantastic experience: Booked our trip through them, happy with the great service we received and will always book through them from now on.

Fantastic experience: Nice friendly service and very helpful.

Fantastic experience: Professional and courteous advise. CAA Membership is excellent value for money.

Fantastic experience: I have been here twice and it has always been professional and pleasant.

Positive experience: Great service from qualified staff.

Positive experience: Made me welcome and listened to my requirements!

Fantastic experience: Great services for the auto owner and traveller! Member for over 45 years. The security from support for boosts, gas and towing is well worth the yearly fee.

Fantastic experience: Making travel plans while here. Wonderful travel agent! Very knowledgeable and efficient. We can always depend on Kim.