CAA Store - Sault Ste Marie

Negative experience: Contacted them for assistance with travel plans. Their office is only open until 5PM weekdays, so needed to leave several messages and communicate via email. Initially an agent told me that they would be away for 2 weeks, and would research for me when they returned. I had to follow up. Once I did, the info provided for hotel and flights was the exact same as what we pulled off of the websites ourselves. I was told they do not offer discounts, they only wave service fees for members, if they are RESEARCHING this info for you. I may have misunderstood, but I felt by reaching out to CAA as a member, I would be able to obtain further assistance with further discounts. Not the case.

Fantastic experience: The people who work there consistently go above and beyond to provide excellent service.

Negative experience: Our car died in the Soo, waiting for tow truck for almost 3 hours , no updates or contact from CAA dispatch or driver Weather is sunny and dry, I wish I could give less than 1 star Still waiting for tow truck and I received an email from CAA apologizing for the delay and an email to discuss with a CAA representative…… the link does not exist….surprise,surprise

Negative experience: The lady I was on the phone was arrogant and hung up on me since she was not able to answer my question. Request log 1597 date 13Aug2025 10:35AM. Please have knowledgeable staff in your team. I have been a member for over 10 years now and I have barely used your service.

Negative experience: I purchased travel insurance thru CAA. Sadly we had to use while away in the states. It's been 4 months no payment to the hospital on the insurance end. Paper work and everything sent to company CAA sourced out. No help from CAA. All I was told was don't pay anything.

Negative experience: Buyer beware!!!!! My car was written off in a 3 vehicle accident. I called CAA and was on the line for 20 minutes when they dropped the call. I didn't have the time to call back for more terrible service. They knew my number, where I was but never called back. Since no one was hurt no police came so I had to get pictures, names, insurance info, witnesses etc etc. When I needed CAA the most, and the only time I needed them, I was ghosted. But they sure took my money in a timely and efficient manner. I called to cancel my membership and received more terrible service. I was left on hold for so long I eventually just hung up. Multiple times. CAA you suck

Negative experience: Have waited over8 hours for boost. No eta given, no contact or updates. An automated voice telling me a higher tha n usual call volume in my area? There is no weather event happening here and no major accidents . In a city this size everyone would have to be iin need service to justify this delay. I have had to cancel my requestt and will have to start all over. Disgusting.

Negative experience: Cancelled my insurance over the holidays, by mail, DURING A POSTAL STRIKE. Then you have the audacity to hike the price up and I have to redo insurance ALL OVER. Screw you guys.

Negative experience: This review is about CAA in general, while I just happen to live in The Soo. It's a warning to others in the Algoma Region at how ridiculous their dispatch & coverage network is set up. The fact that they lump Sault Ste Marie Ontario in with Southern Ontario boggles my mind. To be considered Northern Ontario you have to live in a place like Kapuskasing or Manitouwadge. I think somebody at CAA head office should go back to school and learn a little bit about geography and, moreover, demographics. Terrible dispatch service, I was going to have to wait ar least 4 hours (on a pleasant summer day likely because they can't find anyone to work for them, there was no way they were that busy) just for a battery boost. Managed to find a complete stranger to help me out within 15 minutes. Reconsidering my auto renewal, since moving to Sault Ste Marie from Southern Ontario the service is exponentially worse than it has ever been. Had service in Cambridge Ontario a few years back, waited less than an hour, and that was for a tow. Up here I've been told it could be 6 to 8 hours for a tow on a NICE day. Really not worth paying the same annual membership price as they do in Southern Ontario, for the service level it should be almost half. And certainly not worth saving three cents per litre at shell, any vendor savings just don't amount to much in the long run. And don't get me started on their insurance coverage, I've heard nothing but horror stories from people in The Soo that used to be with them when they had an automotive property theft claim & were denied.

Fantastic experience: Staff here were very helpful in answering my questions and getting me set up for Canada and USA wide insurance for health & my vehicle needs. They had some really great packages I took advantage of and now am more confident in my ability to travel worry free.

Negative experience: I'd like to ask why do I have to book travel flight through the 800 number in Toronto while other people can go into caa in sault ste marie ontario and book it .

Negative experience: This review is about CAA in General, not this specific location. CAA is one of those companies you likely grew up familiar with, if you live in Ontario. That said, being familiar with them and actually working with them are two different things all together. While their rates were somewhat good, it should be interesting to note that how CAA corporate treats clients is deplorable. I'm a 45 year old client with a perfect driving record. No tickets, no claims, nothing. I was shocked in January to find out the insurance rate on my 18' Mazda 3 was going up, even though the vehicle was one year older. When I inquired why I was told it was, "due to inflation and losses from the previous year". Yep, CAA passing their losses onto consumers who've done nothing wrong. In addition to this, CAA has absolutely zero forgiveness when it comes to late payments. The second your payment goes NSF they hit you with a fee and send you a nasty cancelation letter through registered mail. My own policy with CAA was canceled, with no option to remedy, even though I made a manual payment the very next day when I had noticed the NSF occurred. CAA simply took what I owed from the manual payment I made and refunded me the rest, leaving me without insurance. Other insurance companies would at least give you some leeway to make the missed payment. Not CAA. Such a garbage company. Avoid them!

Fantastic experience: Great service with excellent staff

Negative experience: Terrible service from caa dispatch. Unbelievable how rude and how uncooperative the call center agents where, ran out of tows, good thing for the final call under my membership, he ran out calls trying to get his car to the garage. The member is elderly and recently lost his liscence, and does not hear well or understand what is going on. The agent refused to let anyone else represent him. They where told time and time again that he is elderly. The first tow driver needed more training. The first driver was not that helpful at all. Ran out of calls on thier membership. Not even sure why we ran out of calls, nothing was done, the car never moved Nathan saved the day, excellent service Nathan..thank you for going over and above, even calling to let me know what the issue was. Nathan gets a full 5 star rating..even more for going over and above Nathan from caa/Pine Ridge towing Excellent service what caa should strive for. Thank you sir, merry Christmas

Fantastic experience: Great staff! Very professional & resourceful.

Positive experience:

Fantastic experience: Friendly, welcoming , knowledgeable...... Lot's of miscellaneous items for sale.... great stocking stuffer ideas

Positive experience: It was fine. Was disappointed they did not have a printed Ontario tourism guide book available.

Positive experience: Good service and excellent home ,car insurance.lowest price in town for me

Negative experience: I was not happy, to start1 with no one would answer the phone. When i went into store, no one greeted, i went to the counter, was ignored, there was a group of ladies standing in the middle of the floor talking, after standing at the counter, " a very busy" salesperson came to me and told me i was behind the group standing talking in the middle of the floor. I walked out, thanks but no thanks, if that was service, you can keep it. I,wanted to ask a question! You no longer are a travel service, you spend lots on advertizing, but it's not represented in your store. I just renewed my membership, but I'm thinking it's only for my car.

Fantastic experience: Great service! I got my passport photos taken here and they were very kind and helpful!

Fantastic experience: Was easy and quick to set up

Fantastic experience: Great service

Negative experience: I started having chest pains so I thought I better get checked out at our local Sault Ste Marie hospital when I had no chest pain. I spent three days in ICU and a stent inserted into an arterie near my heart. When I was released I was informed that I can not drive my car for thirty days by law from the dates of the stent procedure. I called CAA to get my car towed to my home and was told if the car isn't working they will tow it but not for my reason which was a heart attack and can not drive my car for thirty days. Was that right for CAA to turn me down?

Fantastic experience: Friendly people, reasonable prices

Fantastic experience: Fast and professional

Fantastic experience: We are planning a once-in-a-lifetime trip to the East Coast and decided to visit the CAA for guidance.....best decision ever!! Very helpful staff, excellent suggestions, useful tools to take with us....you know, if I didn't know any better I would guess that the staff at CAA actually care about helping people get the most out of their travelling experience and keep them safe on their journey. Two thumbs up! (one would be hitchhiking, and that's definitely not safe)

Fantastic experience: Staff are friendly and helpful. Had a TripTik done. amazing service.

Fantastic experience: Excellent

Fantastic experience: Awesome thankyou

Fantastic experience: The lady that served me first time was ausom. She helped me with my whole trip, when I went back the second time because crossing the border was a problem there was no problem the credit. They were wonderful.

Fantastic experience: Excellent service, the full time lady was so friendly; accomodating and helpful. She is by far an example of what customer service representatives should be like. Nice store for last minute travel equipment

Positive experience: Informative, helpful.

Fantastic experience: Got the help I required and was out of the store within 15min after I found what I was looking for.

Fantastic experience: Great staff

Negative experience: Didn't make it. After the helicopter chase. The poison. The freezer. I had a vacation sleeping in a vehicle.

Fantastic experience: The staff were very friendly and professional. They were also knowledgeable concerning their products and services. I highly recommend it!

Positive experience: Helpful staff and friendly

Fantastic experience: Good service

Fantastic experience: Had some passport pictures taken, very friendly staff

Fantastic experience: Excellent service. I bought a set of luggage at CAA and the zipper broke on one piece while on vacation. Upon returning I went into the CAA office to see where I had to ship the luggage etc. The luggage has a 10 year warranty. The staff was very helpful and friendly. I was told "just bring the piece in and we'll send it away and call you when it's retuned fixed." It was that easy and seamless. I recieved a call when it was ready and I just picked it up. Customer service at its best!

Positive experience: I have CAA and enjoy it

Fantastic experience: Awesome

Fantastic experience: We visited this location to have a child passport photo taken. The staff were excellent. They were very accommodating for a seven week old infant. Will visit again.

Positive experience: I found them very helpful and very nice to deal with

Fantastic experience: Very helpful booking a cruise and they were very good. thanks Jassel

Positive experience: Great spot ...staff are excellent helpful and enjoy what they do. Thry were a great help on our journey

Negative experience: Went to speak to an agent about home and auto insurance. We were offered a phone number to call someone out of town. We prefer to deal with people face to face.

Positive experience: Very helpful

Positive experience: Friendly staff

Fantastic experience: Excellent service and help. Very friendly and went out their way to assist us.

Fantastic experience: Cathy was very informative and helpful. Fantastic service.

Positive experience: Quick a easy passport photo

Fantastic experience: Great staff and was very helpful in preparing me for my European vacation.