CAA Niagara - Niagara Falls Branch

Negative experience: CAA Niagara has a "Contact Us" link on their website, but don't expect a response if you actually try to reach out. I've sent emails and received nothing back. What's the point of offering support channels if you're going to ignore them?

Negative experience: Very disappointing that I cannot cancel my mother's membership on the phone..they want a death certificate... My mother hasn't driven in a year..they could have called her to see if she was still driving..she was 91 trs old..they still took her annual payment though..

Fantastic experience: Fast and great service. Don arrived in less than 30 minutes to change my flat tire (which he ended up being able to fix, which was great). Don was so friendly and clearly experienced. CAA is lucky to have him.

Fantastic experience: Had Jake as my driver thought he was fast and very professional.

Fantastic experience: Flat tire QEW left lane. CAA came with flatbed and took me to tire repair. I was back on the road in 1.5 hours. Membership is priceless when you really need it.

Fantastic experience: Staff was friendly, helpful, gave me maps I needed. Recommended best routes for winter traffic.

Fantastic experience: Welcoming, cheerful, and totally professional. Thanks very much for your help today. CAA membership is well worth every penny of membership dues, and we’re grateful you’re there!

Negative experience: DO NOT USE THIS SERVICE!!!! The customer service is useless the woman reads of a sheet of paper giving no aid. I have been waiting for 3 HOURS and they told me to wait 45 minutes, THEN when I called they told me to wait ANOTHER 45 minutes because the driver decided to go to another call. This company is USELESS, I have CAA+ and they treat me like this. DISGUSTING BEHAVIOUR especially during the winter.

Fantastic experience: CAA is fantastic! They have been professional, polite, and reliable for decades. The photographer took high quality passport photos. Thank you.

Negative experience: Rude customer service and unhelpful, all this money they take and look what kind of people they hire, they dont help and they show attitude i wish i could give them 0 rating

Negative experience: Very unhelpful and lazy people, we called for a tow and mentioned that car wasn’t turning on or going on Neutral, they sent an untrained driver that did not know anything or want to help, he fought with my husband and left, after talking to this office they did not do anything, my husband went to the office twice to speak to a manager but they did not help him and told him he will receive a call but he never did. The workers here do not talk properly and do not even try to help very disappointed in CAA for hiring such people

Negative experience: The worst CAA i dont recommend any..thieves they steal your miney and do no service plus the customer service workers are they have no manners and no costumer services at all just showing off.

Fantastic experience: Although it took quite some time, service provided by roadside assistance and then towing were awesome. Both men were truly gents and helpful. Especially Mike, the Tower, took the time to drop me off at our rental which was super appreciated since we are from out of province and had no additional vehicule. He delivered the car straight to the garage without me having to show up there. Makes things much less stressful for all of us. Thanks!

Fantastic experience: Thank you so much Niagara CAA for all your help!! We got help in 15 min and already on the way home ! You are the best!

Negative experience: Do not get a membership here is this location they have a new rule that if you need to use the towing benefit it only covers 100KM not even to Toronto (GTA) area. As a person that goes to Toronto on the weekends I am not happy with this new rule that I never was informed of. I have the premium card when I enrolled back in 2022 it cover me about 500km which was fine. I know you guys are not a towing company “like the lady on the phone told me”but we pay a membership and is not 5 dollar. Also this rule is only for this locations if you get a CAA in Hamilton is different and is like it used to be in Niagara . The new management made this new rule for this location only. My question is I got CAA mostly because of the towing benefit that you still Adversities. I got the premium the most expensive membership card why do I want to keep paying almost $200 dollar a year to get the same KM as a Plus member (SCAM)

Fantastic experience: Always food dealing with CAA

Negative experience: Very disappointed with the insurance side of CAA. All was great until u get a letter saying you have to get an immobilizer installed or they will force a surcharge on your policy. After spending almost $1400 for this specific device they removed the surcharge yet still raised my premium at renewal by 20%!! What a rotten move when I've had zero accidents, zero tickets, zero claims did everything they wanted with this anti theft device and they still screw me in the end. Corporations like this need to be fined for these types of situations. They have way to much control on what they can do to people. corruption at its finest

Negative experience: I am very disappointed they let me 3 hours without the service and stuck on the road without roadside assistance. My cargo van had no breaks and I mentioned the urgency to get the vehicle to a shop to repair and get on the road asap. However, this never happened before still I am not getting the service as CAA promised for us not sure others getting thr serviced. I would not recommend this service to almost 200.00 for the membership and when needed no service on time.

Fantastic experience: Had to use caa in niagara falls today. My family and I were at a camp site in the falls and went for a ride in the truck to the falls. We stopped at a store on the way back and when I got back to the truck, it would not start. Called caa and Mike came to help. Mike went above and beyond his job. Couldn't get it started so he called around to different parts stores to find a starter for the truck. He then found a mechanic to take the truck and towed it there then gave me ride back to the camp site. This all happened on Sunday of a long weekend. Thanks so much Mike!! You are truly a great person!!

Fantastic experience: Always helpful, in person and on the phone, travel, insurance and auto

Negative experience: Brutal customer service on the Insurance end. Took days to get a return call and the person I spoke to was not different than a robot.

Fantastic experience: Keys in trunk & doors locked. CAA made a bad situation good. The attitude of the responding driver was very positive. Thank you.

Fantastic experience: My boyfriend and I came here to get my international drivers license and the two ladies at the front were super helpful in getting this done for me. Was in and out in less than 15 minutes. Thank you for your help! We will be back next year to renew :)

Fantastic experience: Setup appointment to get help with air flights, airport transfers, and hotel bookings. Staff were very knowledgeable and helpful. As we are CAA members, we qualified for discounts as well. Everything thing was handled quickly and efficiently.

Negative experience: Absolutely shocking so sad to see how far they have gone down hill totally rude staff there answer is to use another tow service so we all know what to do that is not to rely on CAA when you are stuck

Positive experience: No lineups. Received good service and advice.

Fantastic experience: They were there in less than 10 minutes.Really nice guy, and quick.

Fantastic experience: Not sure if this is the correct place to leave this review, but two of your tow operators just came through big time for me. Can't thank Rob and Tyler enough (I hope I got the names right). I was stranded on a muddy road in my work vehicle and nobody else would even attempt to get my car out. They saved me a $600 bill and probably some questions from my boss. Thanks again guys! Awesome work.

Fantastic experience: Excellent service! Fast and friendly!

Fantastic experience: One of the best spot to book a vacation! Ask for Rachel she’s great! Super helpful and will work around your wants and needs.

Fantastic experience: Was very easy to renew on the phone,thank you for a great service you provide to all motorists.

Fantastic experience: Excellent, excellent experience! From Manraj on the phone to her associate to the technician. They were able to help us out quickly and effectively, which we especially appreciated having our 4.5 year old out with us on a cold evening. 10/10 recommend!

Negative experience: They denied to tow my car specially Niagara club CAA is worst they take your money and denied to tow the car in emergency conditions I was in hold on call over 15/20min and they hang up Highly won’t recommend this NIAGARA FALLS CAA club They are careless and Dnt care either for their members in emergency conditions even we are paying them Such a SCAMMERS

Fantastic experience: Can't say enough about how knowledgeable, helpful and patient Tung is. Glad we chose him to help us plan our vacation. Will use him again for our next vacation.

Negative experience: i got a membership from caa. twice they did not send me membership card. caa is a joke. it is a waste of money.

Fantastic experience: Only a short wait , battery checked and replacement installed. Donny was exceptionally nice, and very knowledgeable.

Fantastic experience: Thanks for everything

Negative experience: Absolute JOKE. My daughter (in University) has a flat tire (blow out) needs replaced, and needs her car towed to me. I'm a licenced mechanic and fix her car at my residence. (have tire machines). CAA Niagara will not tow her car over 100kms from her home. She has to take it to a local garage. GREAT JOB CAA. Why pay for a service that you are then denied all because they may not make money this time on you.

Positive experience: Very helpful and friendly staff

Negative experience: The agents are extremely rude in the Niagara region and they won’t even tow my car even thought I still have 4 tows left for the year and I have the premier card! I was advertised 1 500km tow, 2 250 km tow and 1 10km tow. My location that I wanted it towed to was only 170 km. She even told me to call a different towing company to get it towed. So rude! I will be canceling my membership as they are of no help. Brutal service, terrible customer survive, rude agents.

Fantastic experience: Always polite and respectful.

Negative experience: I asked for acar insurance quote.....never call me back

Fantastic experience: My service was excellent, I would recommend getting CAA membership. It's worth it

Negative experience: Jody was extremely rude. Poor customer service, just like the other reviews say. Will be cancelling membership and switching to another provider

Negative experience: Absolutely awful experience. My car broke down days ago about 2 hours from home. I called caa for roadside assistance, but they said there weren't any tows available until the next day. This was already an inconvenience seeing as I'm now stranded from home with no possible help. I had to get a hotel and call again the next day. Because of this I had to obviously push my car off the road and somewhere safe. The closest parking lot was a large gravel area WHICH HAPPENED to be the lot of a shop. I then called the next day for the tow - Jody took the call and told me that it couldn't be picked up because it was at a shop. Sorry, but I had only pushed it into that parking lot because your service WHICH I PAY FOR and have been a member of for several years, wasn't available. When i actually needed roadside assistance, it was not available. How does that make sense? Jody was extremely rude and said there's nothing that can be done. She then hung up when I tried to explain the situation- how it's not at a shop and how I only pushed it off the side of the road because I couldn't leave it on the side of the road overnight.

Fantastic experience: This is a good word for the CAA Niagara Falls, very helpful from the girl who answered the phone this morning, to the very helpful guys who changed my battery for me, Kent #51 and Brad hope I got his name right! Very respectful great Customers Service. Thank you CAA.

Fantastic experience: Quick to do things right

Fantastic experience: Go there qnd you will believe the beauty of this place

Fantastic experience: Today I had to have my car towed. After waiting about 45 minutes the truck came. A young man named Daniel got out if the truck with a smile on his face. Very pleasant and professional. Realizing I had been waiting in this heat, Daniel offered to let me sit in the cab to cool off while he loaded my car. Your kindness was much appreciated.

Fantastic experience: They were very friendly and efficient. There wasn't any line-up.

Fantastic experience: towed my car in less than an hr was a pleasant experience

Fantastic experience: Great service Great rate

Fantastic experience: Great, courteous service!

Fantastic experience: Very helpful and gave me a ton of maps. Thank You

Fantastic experience: Never had a problem with CAA. Normally there fast.

Negative experience: I pay so much money every year for my plus membership, and whenever I am in need of a tow I have to wait over 2-3 hours, and it’s not like I can leave the car there and grab a ride home I have to wait in the cold for 3 hours so I can show them my membership… as if my id isn’t validated over the phone anyway. Extremely ridiculous and unacceptable wait times!

Fantastic experience: Always dependable.

Fantastic experience: Friendly people with excellent service

Positive experience: Would like agents to call client in timely manner. Message on telephone indicates you are next and no one is waiting. 20 to 30 minutes later you are still waiting for your call to go through. Service level unacceptable - not responsive.

Fantastic experience: We needed a tow and CAA was very helpful. We purchased a membership and the agent was very informative and efficient. Price seems very reasonable for what you get.

Fantastic experience: Had Phil this morning get myself and my car and drop us off at brians tire in thorold. I waited less then an hour. He was very friendly great conversation and have to say pretty good looking

Fantastic experience: What an amazing group of people working at this location! They are always pleasant, regardless of how busy they are. And always super quick to help! They also ask us questions pertaining to whatever service we might be looking for, and guide us accordingly! Instead of just dealing with our initial question and sending us on our way! Highly recommend these guys!

Fantastic experience: Stopped in to get some tourist information and the staff were very helpful in fulfilling my request.

Fantastic experience: Excellent service. Brokedown yesterday and the ETA for a tow was 30 mins and the lady on the phone said somewhere between 60-90 mins. Which was fine. But Ryan showed up within 15 minutes and we were on our way. Great human and service - thank you!

Fantastic experience: We thought we gad a problem but it actually worked out. CAA excellent.

Fantastic experience: Great agent, friendly, knowledgeable and saved me an incredible amount of money. I always thought I was getting a good deal. Wrong!!!

Fantastic experience: We used our CAA services for a tow on Friday night from Grimsby to Niagara Falls. We wanted to give a Big Thank you to our Driver Chris! He was there in 40 minutes and we were treated with personable and professional care. Kudos to Chris for taking the stress out of this experience!

Negative experience: The WORST!!!. 6 hours and still waiting for tow truck after an accident. Called them at midnight and still here waiting it’s almost 6-30 am . You’re better off calling a tow truck from a private company.

Fantastic experience: Great service

Negative experience: Worst service ever. Last month I waited 2 hours on the left wing of the highway because my motorcycle broke down. A very dangerous spot to let someone wait for that long. Today I am waiting for over 3 hours for a tow. Absolutely horrible service.

Positive experience: Friendly staff, great value for membership.

Negative experience: Worst service,Worst costumer service ..I call caa at 5.17 pm they told me 90 min. I cal them 7.28 pm.. they said sorry it will be another hr..7.58 get message saying eta is 7.07 I text them it is 7.58 they sorry it will be 30 min..it is 8.20 and still nothing didn't even hear from the driver...shop was waiting for me they are closed now and good caaa did not even show up even if they come I don't know what to do..shop is closed

Fantastic experience: Very helpful! and friendly, caring staff. Thanks tor your help with printing off our trip. :)

Fantastic experience: Very friendly and quick service

Fantastic experience: Service right away!!!

Fantastic experience: Great service!

Fantastic experience: Excellent service. I dealt with Tracy Zawadski and she was very courteous and polite. Tracy was very knowledgeable and was able to answer all my questions and solve problem. Thank you Tracy.

Fantastic experience: Hello just wanted to give a Thank you and a big shout out to Mike (Niagara Falls)the driver you sent with a flatbed to pick up my car this morning , he was earlier than expected and was a wonderful reprentative of what customer service should be like. The customer service from dispatch was AAA , she gave me Mike's name so I could attempt to give him my thanks, so everyone reading this hope your experience is just as great as mine was Have a great day

Positive experience: It was okay

Fantastic experience: The woman who took care of me was knowledgeable and friendly, offering great advice and service. I felt uncomfortable that the female staffer at the cubicle right next to her was not wearing a mask and was coughing during the time I was there.

Fantastic experience: CAA Niagara, are great! They are always there to bail me out. Great response times. I would recommend CAA to all my friends and family!

Positive experience: I called to purchase tickets for Safari Niagara. The agent was very polite and knowledgeable. Purchasing tickets was super easy and my family had a great time.

Fantastic experience: Very helpful staff!!

Fantastic experience: Very friendly, helpful and nicely organized

Fantastic experience: EXCELLENT

Fantastic experience: They help me right there on the spot with every question and very kind

Positive experience: Very fast and distanced, good timing too. Great company.

Fantastic experience: March 28 2021 My car was dead today. It was either the stupid anti theft response or my battery is getting old. When I called CAA the lady (I didn't catch her name) was very good, sympathetic, and very professional. The young man who can to my rescue was fabulous! He went well over and above getting me started again. He also sprayed some anti-corrosion stuff to help with battery life. He then went ahead and topped up the air in my tires. All of this in the rain. I usually do everything for myself so this treatment made me feel so special. It was a great way to flip a bad start to my day. I wish I knew your names to give a personal shout out. Thank you again folks

Fantastic experience: I can't believe I didnt catch the driver's name!! Call him Gabriel because in that moment, for my wife and I, he was our guardian angel. To the driver with the orange tinted sunglasses...this goes out to you personally: God bless you and your family, may you live long in peace and joy. Thank you from the bottom of our hearts for the world class service on our anniversary weekend.

Positive experience: Very helpful

Fantastic experience: I Have heard all good reports about CAA I need to visit very soon

Fantastic experience: Thanks very much.. Your tow tech was great

Fantastic experience: Best service going. You can sign up on the spot in about 5 minutes or less over the phone. Someone came out within 15 minutes and solved the issue in under 1 minute. For only 64 bucks a year it can't be beat. They have the nicest people that come out to help you.

Fantastic experience: Very friendly and respectable people. She had all the answers to my questions.

Negative experience: Our membership was cancelled due to our move to another city. After cancellation my credit card was charge twice in error. Took lots of time and energy to have the charges reversed. Highly disappointed in CAA.

Fantastic experience: Always friendly and helpful

Fantastic experience: Rayanne is so helpful and has been an angel by helping us out, even though she was not obligated to. In the past we have enjoyed CAA's service from insurance to trips to getting our tires changed. We are having our first terrible experience as far as insurance cancelation due to a medical reason. We are hoping it will turn out. I must say this is the first complaint about CAA which we have always had great respect and admiration for.

Fantastic experience: The driver who came to my assistance was very very kind person , very professional and very courteous, job well done , excellent service. His name was “Zac Child’s”. I am very happy with today’s service and the credit all to the CAA and the driver.

Fantastic experience: Very helpful and professional

Fantastic experience: Awesome quick safe service