CAA Store - Barrie

Negative experience: No one answers the phone here! U need to physically go to store to ask a question! Ridiculous!!

Negative experience: Absolutely appalling customer service!

Fantastic experience: Super fast service, pleasant and had a clean bathroom and sitting area was very good too!

Fantastic experience: I was nice to be there.

Negative experience: caa has the most useless and laziest people working for them.. 40 days with a claim and no answers or any near in sight. my adjusters name is Prapaash Luedeke only call me for the first time after 30days.. then could never get a hold of him and every time I called they would say within 24 hrs and it's been 10 days after the 24hrs to hear his voice after calling 3 days back to back and hearing withing 24hrs someone will call you...save yourselves the headache and don't use caa... now my wife is at home with my 6 month old and we live in a rural area with no way of going anywhere if my newborn has an emergency...

Fantastic experience: Easy way to get travel insurance. Friendly and comfortable

Fantastic experience: Went in and obtained road maps and a direct plan on driving through Canada. The service advisor was very helpful and gave me everything I needed.

Fantastic experience: I have visited the store on a few occasions regarding car and travel insurance as well as travel items. Jennie was always warm and welcoming, attending to my needs and ensuring I understood what my options were. I highly recommend her for all of your insurance needs.

Fantastic experience: I have been working with Jennie Bresee, at CAA in Barrie for my insurance needs for several years now. Jennie is the utmost of professionals. From my initial inquiry about switching my insurance portfolio over to CAA to my yearly reviews, Jennie seeks to assist me in ensuring that our family and property are protected. I personally have saved thousands of dollars over the years by insuring my home and property through CAA. Please reach out to Jennie if you are currently unsatisfied with your provider.

Fantastic experience: I have recommended Jennie to many of my clients who require insurance for their new homes. She has consistently been helpful, kind, and courteous, and I will continue to recommend her to clients in need of insurance.

Fantastic experience: I recently had the pleasure of meeting with the insurance agent Jennie regarding both home and car insurance, and I couldn't be more impressed. From the moment we started, she was incredibly friendly and approachable, making the entire process feel comfortable and straightforward. What stood out most was her depth of knowledge and professionalism. She took the time to thoroughly explain all the options available and provided insightful recommendations tailored to my needs. Her expertise was evident, and she was able to offer the best and most affordable insurance plans without any pressure. Her dedication to finding the right solutions for me was clear, and I genuinely felt valued as a customer. It's rare to encounter such a combination of friendliness, intelligence, and effective service. I highly recommend her to anyone in need of reliable and cost-effective insurance options.

Negative experience: My husband and I were trying to switch our CAA insurance from NS to ON. After trying for a week on the phone with long wait times and no luck we decided to head right to the CAA store in Barrie. Well, unfortunately our experience was worse live and in person. The lady in charge of the car insurance immediately had an attitude after we explained our situation. She said we can't help you because you need an appt. We explained we tried on the phone for so long and now we're driving with expired NS plates. She didn't care and said "you do have 30 days to switch it over." To which we said "we've already been here that long so can you help us?" To which she replied, "sorry NO I can't!" My husband said you're not sorry and walked out and she walked away. I literally stood there with my mouth open in shock with how rude and how discourteous this lady in charge of insurance was. She didn't seem to care that she just lost an insurance customer and we've also decided to not renew our CAA Plus membership which is supposed to renew mid month. We do not recommend CAA Barrie.

Negative experience: Called several times to have 1 simple question asked in regards to my policy and emailed......no response! Called the toll free number on insurance slip over 1 hour wait for 2 days, and I was traveling the next day and required the information!!! Ridiculous!! STOP ALLOWING PEOPLE TO WORK FROM HOME!!!!!!!

Negative experience: I recently visited my local CAA office to get my passport photos taken, and unfortunately, the experience was far from pleasant. From the moment I walked in, I could sense the stress in the air. The staff seemed overwhelmed and rushed, which immediately set a tense tone for the visit. The person who took my photo was visibly stressed and didn't seem to have the time or patience to provide good customer service. I felt like I was just another task on their to-do list, rather than a valued customer. There was little to no communication or effort to make me feel comfortable during the process, which is disappointing considering how important passport photos are. The whole process felt hurried and impersonal. Instead of taking a moment to ensure that the photos were done right, the staff member seemed more focused on getting me in and out as quickly as possible. This led to a rushed photo session where I wasn’t confident the pictures would meet the necessary standards. Overall, my experience at CAA was stressful and unsatisfactory. While I understand that the staff may have been under pressure, the lack of customer service and the tense atmosphere made the experience unpleasant. I left feeling more anxious than I should have, especially given the importance of having proper passport photos. I wouldn’t recommend getting your passport pictures done there if you’re looking for a smooth and professional experience.

Negative experience: Insurance rep nice but impossible to reach on phone, goes to voice mail. Called central number on hold for 30 minutes and still holding. 62 minutes still holding. Customer service is terrible, worse than terrible. What happened to the days when a person picked up the phone?

Negative experience: Last year, my wife and I took an Alaskan cruise. in Preparation, we arranged flights and travel insurance through CAA. On the cruise, we contracted COVID-19. My wife's asthma caused her to be very ill and she was hospitalized in Vancouver on Sept 26, 2023. Unfortunately, she passed away on Oct 26. I lived in a hotel for 5 weeks thinking my expenses were covered. Not so. I was not told at time of purchase that the maximum trip interruption benefit is $4,000. My hotel and meal costs were over $15,000. The company CAA uses, Orion Insurance, was very uncooperative (or incompetent) and I have been unable to speak to anyone there. The number CAA provided is CAA's own call centre and they cannot reach Orion either. My advice is to not get travel insurance through CAA. Google "Orion Travel Insurance" and read the reviews. I wish I had.

Fantastic experience: As a member, received reliable personal care for an upcoming road trip. Received "paper" road maps & the opportunity to have our trip put into a "trip-kit". This store has everything you need to travel! Need passport photos, luggage, travel essentials, insurance (travel, auto, home), this is the one stop shop. Personal touch with the staff looking out for their customers!

Fantastic experience: Great service. Knowledgeable staff.

Fantastic experience: Wasn't expecting this type of store!!! Has everything you need n then some. Love the insurance office combined with the CAA auto clerks then the other half is a top of times clothes and products etc

Fantastic experience: Very helpful! Thanks.

Fantastic experience: Great service, staff are always helpful in person and on the phone !

Positive experience: Customer service was very informative with getting our memberships and providing benefit details

Negative experience: Travel agent is overworked. More staff is needed in that department.

Fantastic experience: It's a really big store in the North, also nice stuff and fast work, and great parking.

Negative experience: Not happy. Not open on Saturdays. How does that help anyone who works 5 days a week

Fantastic experience: Customer for many years and well worth the price. Had to have my car towed recently. Everyone was kind, concerned, and efficient. Also ordered some products for Christmas gifts, and my membership saved me $ big time. Thanks, CAA.

Positive experience: Very friendly and helpful staff.

Fantastic experience: I went into a reinstate my package specially now that winter is upon us we don't know what to expect and you don't know when you're going to need a tow truck or repairs on the road and it's always good to be prepared as the good old saying goes it's best to be safe than sorry there was no line up so the young lady that looked after me was fast and efficient a great personality and I think there should be more employees like her that treat people like they are somebody and that's important

Negative experience: Busy place! I had an appointment to book a flight. Melissa brought me in early and walked me through the processes and answered a bazillion questions! Two weeks after posting my initial review I am editing it. While my in person experience was great, follow up by CAA was very poor. I have emailed and phoned numerous times with no reply. I did get a call from CAA Brampton but could not get through when I called back. I'm very disappointed with CAA Barrie's poor follow up and will be taking my business elsewhere.

Fantastic experience: Great customer care at Barrie location for passport photos and great value for plus members.

Negative experience: If I could give zero stars i would, miserable people that don’t like their job should not work with the public

Fantastic experience: Jennie @ CAA Barrie is the bomb! Her customer service deserves more than 5 stars. Jennie is our consultant for both car and home insurance. Every time I have a question, Jennie responds and handles any & all items, issues or changes to a policy. Why shop around or trust some online insurance website, get first class customer service from Jennie at CAA Barrie location off Barrieview Drive. Thank you so much, you are wonderful

Negative experience: I called for service to change a tire and CAA left me stranded on the side of the HWY in a very stressful situations. Absolutely horrible service through their call center, they were more than happy to take my money and the sales agent said I'd be covered, then turned around and refused me service because they were not forthcoming with all their restrictions. On top of all that, when I asked to speak with a supervisor the service agent hung up on me ... ! Never recommend them ...ever!

Negative experience: Waste of time, buy on Amazon instead. It will save you time waiting for the lack lustre staff to check you out. Went in for 2 small items and ended up leaving after waiting almost 10 minutes. I was told “I’d be a while”, lol that’s an understatement to say the least. Total bust!

Negative experience: I was very disappointed with my service. I took off from work early to arrive before they closed since they are only open 9-5. The woman who assisted us asked for payment for travel insurance before providing us any of the details of the coverage - we had to force her to describe the policy (which she did at light speed) before we paid for it. We then asked for a vehicle rental and were given no guidance. She took down our information but didn't comment on the fact that the rental agency would be closed the days we wanted the rental to start and end. She then told us there was 4 people ahead of us in the booking queue and that we would get a call the next day to sort out the details. After 3 full business days passed, I called and was told they had no such booking on their queue. I ended up booking online because it was much faster and allowed me to check what dates the service provider was open. The discount at enterprise was nice but was only about 5% off. I plan to return to get my trip planned (route, hotels, etc.) and will see how that goes, but ultimately it will still only be a mediocre experience even if that goes swimmingly.

Fantastic experience: Employees are always pleasant and you don't have to wait in line long; it's always moving.

Fantastic experience: Quick and easy pasport photos. Free if you are a plus member. Friendly staff

Fantastic experience: Staff was quick..friendly and polite. I got my trip pik book and maps all within 10 to 15 minutes. Thank you

Fantastic experience: Great Service! Very friendly and helpful.

Fantastic experience: Great service

Negative experience: Not a good experience. Very disappointed. We were simply asking if they had any travel adapters but customer service person was very rude

Positive experience: like

Fantastic experience: Nice helpful staff

Negative experience: Horrid travel service. Had to call several times over a couple of weeks. Someone, not the travel agent, finally called back and took our information. Now a few weeks later and no one has called back. It’s ironic that I do get daily emails from CAA trying to sell me their swag and trips though!

Negative experience: Just had DH Towing pick my car up through CAA, he showed up late, was very ignorant, was very unprofessional, and wouldn’t listen to what I was saying was wrong with it.

Fantastic experience: Had a couple concerns about my new card. Left a message, and they returned my call promptly. Waiting for my new cards in

Fantastic experience: Always helpful from auto insurance to travel insurance. Also the CAA App is amazing!

Negative experience: The cheapest for a reason. It's been two months and our claim is still not sorted. They don't answer the phone or emails. It takes them weeks just to complete simple tasks. Do not expect any customer service b/c you will not get any. I still cannot believe what we have dealt with. They just do not care.

Fantastic experience: Good customer service and patient staff.

Fantastic experience: No one loves buying insurance but I came in here to buy roadside assistance for a Christmas gift and it was a very positive experience. The store/office is very clean and well laid out there is a store section where you can buy luggage which I didn't know . The staff was super friendly and I will definitely be back next year to renew the membership.

Fantastic experience: I always get the most amazing service here. The ladies behind the desk are super. The place is always clean and all the items for sale are displayed well. Thank you for all your help

Fantastic experience: Super friendly and knowledgeable staff. Very pleased with my visit.

Fantastic experience: Awesome service and very friendly people

Positive experience: Just got passport photos but I was in and out in no time and the lady was very nice.

Positive experience: Pleasant staff. Stopped in for brochures

Fantastic experience: We have had excellent customer service with the staff at the Barrie CAA store, both the retail staff and insurance agents. Very straightforward and easy to talk to. Would definitely recommend.

Fantastic experience: Fast and convenient

Fantastic experience: Checking prices for car/homeowners insurance

Negative experience: Supposed to have 24 hour road side assistance, however the towing companies aren't open at 5 am. If I'm not mistaken 5 am is withing the 24 hour time frame

Negative experience: Terrible service - planning a once in a life time vacation - went for an appointment and met with the travel advisor - gave her our wish list - never heard from her again - she promised an an itinerary the following Friday -called on Monday - call returned Tuesday with someone saying they would get back to me immediately - never heard from anyone again - CAA not the place to book your vacation - - went to another travel agent and got the service we had expected from CAA - definitely do not recommend CAA

Fantastic experience: Friendly staff

Fantastic experience: I love that they come to your house to change your tires!

Positive experience: Spacious store with lots of great travel paraphernalia! Staff are very helpful too.

Negative experience: I think there customer service is very poor not really happy with the zero help I got and giving the 1p star is being very generous

Fantastic experience: Fast service

Fantastic experience: Sheri Klisouras was very helpful in booking our trip! Explained all details, returned calls very promptly. Because of Sheri we will continue to book all our trips through your Caa Travel. Thank you Sheri for all your help and patience

Fantastic experience: It was nice to go there and give my membership recommended

Fantastic experience: Amazing Service, Safe location (covid) movement Clearly marked on the Floor. Amazing Employees.

Fantastic experience: Excellent service. In addition to purchasing insurance, there are staff who help you purchase various holiday packages. You can also purchase luggage in store.

Fantastic experience: Amanda Winter is totally awesome thankyou so very much for your patience.

Fantastic experience: Very helpful staff

Negative experience: After 8 months of my yearly membership CAA informs me that they no longer cover my vehicle. 2017 Sprinter Cargo van. My membership was paid 1 year in advance and I cannot get a refund for the remaining months. Had I paid month to month I would have not lost any money. Buyer beware. They can change their policy at any time and they will not notify you.

Negative experience: Returned a device to this store weeks ago then got a letter from CAA this week asking for my tracking device back or they will bill me for it. They can bill me all they want. I returned it to this store. The lady who served me was confused .

Fantastic experience: I have been planning a trip and have been working with Sheri,of their travel agents. The planning went really well, my ideas were all taken into account and it all went smoothly. Nothing but kudos!

Fantastic experience: Friendly service

Positive experience: Recommend going here if you plan a road trip. Helpful staff with great advice and tips.

Positive experience: Fast and friendly service from staff member.

Positive experience: Kind and friendly staff

Fantastic experience: Excellent service! Very knowledgeable and helpful.

Fantastic experience: Very professional, helpful and friendly place. Like to do business there.

Positive experience: Love my CAA

Fantastic experience: Friendly staff, very helpful

Fantastic experience: She was very helpful. Always happy with their sevice.

Fantastic experience: Great customer service! Very polite and was able to get me a new membership going that day and was available to have my broken down suv towed from brampton to midland ontario for only 130ish $ plus I still have 3 more tows available if needed this year aswell as they will bring me gas if I were to run out and or a boost if my battery dies! All for 130$ that is a steal!!! Very impressed

Fantastic experience: I just want to say thank you very much . You really know how to treat and give amazing customer service . I would recommend every one to have CAA if possible. And Barrie branch NAILED IT FOR ME !! Thank you again Best reguards Lisa

Fantastic experience: They genuinely seem to want to help you.

Fantastic experience: Called to check on mask availability and if you chose as I did they mailed our order. Very well done.

Positive experience: Clean store with helpful staff

Fantastic experience: Ran out of gas like an amateur. They came to roadside assistance within 15 minutes. Friendly and helpful.

Fantastic experience: I wish I could give them 10* People are so nice and friendly. I want to say thank you to Lori Anne . She’s so amazing . This is my first time travel long way and I had no idea what I should do for the trip . She helped me to plan the trip and booked the hotel . She so nice and so friendly. I can not say thank you enough . Thank you Lori , thanks everyone in CAA Barrie ❤️❤️❤️

Fantastic experience: Friendly, nice, helpful. We were in and out quick.

Fantastic experience: Great service, prompt and friendly

Negative experience: Wasn't there

Fantastic experience: I had an amazing experience with CAA. Because I am a healthcare worker during COVID, they provided a free tow for me. They arrived in less than 10 minutes, and even though no one wants to have their car towed, it was as seamless as it could be from the reception taking my phone call to the tow truck worker. Thank you for wonderful service!

Fantastic experience: The customer service here was excellent. I described what I was looking for and a store associate helped me find it.

Fantastic experience: Awesome staff, no wait, in & out.

Fantastic experience: International drivers license sold here

Negative experience: They refuse to answer the phone even when you are willing to wait in priority sequence! Please don't continue to offer this service if it is no longer available! I am elderly and expected to drive to the store to find out if a product has arrived.

Positive experience: Awesome service

Negative experience: They will not ever answer the phone EVER. Called all day, about 160 times and just get the same " were busy with customers" bs So I went in and sat in a chair and tried calling them while staring right at them laughing and giggling and having a good time helping NO ONE. Phoned 17 times and no one answered even though they were clearly doing NOTHING. caa insurance is great, but good luck getting them to answer the phone at the barrie office -10000 stars