CAA Atlantic - Saint John

Fantastic experience: I just sign up for my first CAA card .I been in the towing industry for close to 7 years and have dealt with customers with basic ,plus and premium cards .all positive reviews and extremely helpful especially for lock out service and towing .

Positive experience: Had a claim to file after another driver backed out of a driveway into my parked car, and when I called the 800 number I was instructed to hang up and file online if it wasn't serious, which it wasn't serious. That was fine, the online part was good and I was told an adjuster would get a hold of me within 1 business day but it took a full week for a return call. She did apologize for the wait, and I understand it can be busy but don't tell me it will be 1 day instead of 5. I was thinking something was wrong and the online bit didn't work and I was waiting for nothing. Happy with the agent's work though and we will see how the rest all turns out.

Positive experience: 1. Booked our Disney tour through CAA. 2. Not much experience dealing with Asian and vegetarian needs. We ended up going with the recommendations and wasting 30% of our meal plan as there were not much Asian vegetarian option.(plain rice and half cooked big chunk of vegetables are what you get in quick meal) table service options fills fast so better to use uber eats and get delivery to the hotel. Dinner plan are rigid and non refundable. 3. Good and quick response on email. 4. Got $100 gift card that went into CAA membership. Also got luggage tags. 5. With flair having direct flight and lot more Asian in the city, can have some recommendations for their needs.

Fantastic experience: Wowww

Fantastic experience: Best service for sure!!!

Fantastic experience: Good and comprehensive service.

Fantastic experience: Prompt service, excellent customer service by their road side assistance member John, could not have possibly been nicer, more helpful or down to earth. CAA roadside assistance is worth every penny.

Negative experience: Very bad at insurance, great at roadside assistance. When my parked truck had its mirror knocked off by a Canada Post truck they accidentally processed the claim as if I was the postal truck driver (at fault). It still shows on my record as I was at fault and I am having a terrible time having the record corrected to reflect I was the victim. Many calls to correct, I am on hold right now (third transfer today), they just don't know what to do in this insurance realm. Again; very bad at insurance, great at roadside assistance.

Fantastic experience: Called for travel insurance . Very friendly agent . Courteous and knowledgable. ( I bought a policy ! )

Fantastic experience: Solid choice for older cars.

Positive experience: As far as the car side of CAA goes, the service is great. I've called them a few times over the years and the rep. has always arrived quickly and fixed the issue. I also have my car insurance and property insurance through CAA. The products are great. However, the issue is when you call regarding either product. It is next to impossible to speak with a competent customer service representative. Usually, I get transferred around at least 3 times before getting to the person who should be able to help me. I cannot believe that CAA hires incompetent people. I am wondering what kind of training they receive. Also, some of the work is contracted to outside companies and there seems to be a communication gap. My insurance almost did not get renewed recently due to miscommunication. In this instance, it was due to NO communication between the person who took my call and the department that needed to be made aware of the changes discussed. I give CAA's customer service a ZERO.

Fantastic experience: Great service, and at 16 bucks a month a great price... They have saved me a couple of times. 50 cents a day for peace of mind while traveling :--)

Fantastic experience: Good Service

Positive experience: Locked keys in vehicle. Very cold, had a pet inside. They had it unlocked in about 1/2 hour

Fantastic experience: Super staff.

Fantastic experience: Quick and professional. Very helpful and informative

Fantastic experience: Always helpful

Positive experience: Very helpful agent . Still waiting on price for house ins but it is a holiday

Fantastic experience: Nice to get back in to chat with my travel agent Cynthia. Have worked with her planning trips for several years now. Always a pleasure

Positive experience: Not bad checking for insurance quotes and they were mutch higher

Negative experience: Locked out of vehicle is a community I don't know and waited 5.5 hours outside until just before midnight someone came. It was cold and dark and I was outside the entire time. I was originally told 1 to 2 hours then later I was told that there is only emergency service after 11:00 pm til 7 am that's when it was scary.

Fantastic experience:

Fantastic experience: Very helpful and knowledgeable. They took their time answering all your questions.

Positive experience: Got the services I wanted promptly at a better rate and was out the door and on my way home fqst

Negative experience: Was going to join membership but after reading reviews now I am scared to join.

Fantastic experience: Professional staff and felt as customer care is number one

Negative experience: Just tried to make a request for someone to boost my car and help me get unstuck from the snow thats packed down around my car after being idle for a month. All i got was a very unhelpful woman calling me and telling me that CAA, literally the people who are supposed to help you get out of places, wont help me get my car out or boost it because they "may damage" my 2008 ford fusion thats already hit a tree(not me). The only advice i got was to borrow a shovel (I only got to school here, I dont know anyone), and get some salt, and then maybe they will be able to help me. Like what do I pay for a membership for, if I cant even get help when I need it. Feeling very defeated, who do I turn to when the people who are supposed to help me wont?

Positive experience: Jan 6th 2022. During storm I got stuck in snow on Dorchester st st John NB. I called CAA and they come and said they couldn't help me and left me stranded sideways on the street almost blocking what 4x4 traffic that could get thru. They told me they would come back next day 9am. Good thing I had a full tank of gas and a bed if needed in my van. Thankfully loyalist towing come by maybe by request of the police and they winched me out. This was not even attempted by CAA tow truck driver. Thank you loyalist towing and shame on CAA. CAA is going to reimburse me for the loyalist towing charges they said. Have to wait to see if this happens. Other than this bad experience CAA have helped me in the past with keys locked in my van. I understand the storm made it hard for them to do the job but they could of called a towing company that could of done it rather than leaving me stranded a bad situation...

Fantastic experience: Amazing service

Negative experience: Could not reach an agent by phone. When I went to the office I was told that I would have to wait 4 hours to see the agent. Even the local car dealers have problems contacting a CAA agent.

Negative experience: I just bought a new car, need to add to my current policy, waited on the phone on hold for 40 minutes, no answer. Called back waited another hour on hold , no answer!!! I requested a call back, still waiting!!

Negative experience: There customer care service is absolutely terrible. Waited online for someone to answer for 35 minutes first try & the next day I waited 45 minutes for an agent. Even their recommended glass service provider couldn`t get through after waiting 1 hour online. Guaranteed for clients not to renew insurance.

Fantastic experience: Awesome service. Very helpful and polite.

Fantastic experience: Good timing, very nice and knowledgeable young man fixed the problem in no time.

Fantastic experience: Great and helpful staff!)) P.S. They don't insure motorcycles.

Negative experience: I attempted to purchae auto insurance online, waited over 30 minutes my first attempt no answer waited over 60 minutes the second time no answer only ever received recording please wait on the line. Decided to go into Westmorland Rd. location to try and to talk with agent, was told he was in a meeting would call me back in an hour, but welcomed to try online, waited over 4 hours, no return call yet. Strange business model.

Fantastic experience: Great customer service.. Been with CAA for years

Negative experience: very hard to get a hold of anybody. on hold 20min

Fantastic experience: I would like to give a huge shout out to John Mason. He arrived at our house yesterday after we called because our car would not start. He was very professional and had our car working in no time. He carefully explained why it woud not start in language that was very clear. CAA should be proud to have such a great employee!

Fantastic experience: Good quick service

Fantastic experience: CAA is very nice ..very pleasant always willing to help you

Negative experience: Quick to answer and quick to take monthly payments but waited 3 hours to get keys out of truck and never showed up so called another towing company to unlock

Fantastic experience: Great prices on insurances

Positive experience: Great for car travel coverage

Fantastic experience: Friendly staff, very helpful.

Positive experience: Great discounts

Fantastic experience: Prompt courteous service!!

Positive experience: Nice people but couldn't give us an answer on where we can exchange currency.

Positive experience: Good for maps and towing. It also has a vehicle registries, which has always been under staffed and very time consuming. The travel services is good. The insurance is very expensive, I used to be a customer for years, then they jacked their rates.

Fantastic experience: Great service

Negative experience: Very misleading, was told one thing by a rep locally. When called was told something completely different. Not happy

Fantastic experience: Very friendly and accommodating to us American tourists. Thanks!

Fantastic experience: Had family visiting from Ontario when packing up to leave as she put her animals in the car they jumped on the car locks and locked her out so called CAA within 15 mins they were here ...so a huge shout out and and huge thank you to our CAA guy Kevin from apohaqui new Brunswick for your fast and friendly service..

Fantastic experience: Good prices

Fantastic experience: Great insurance and CAA roadside assistance gets you $ off your insurance premiums. Friendly helpful staff

Fantastic experience: Very impressed with their travel service.

Negative experience: This is a rant I put on Facebook a short time ago. After going from the west side to pay this bill, this is what I get. I just learned from CAA that you need an APPOINTMENT to pay your insurance ... If not , they put you on a phone to somewhare to someone, ( Maybe in this office ) By the way I had gone to the office on Westmorland Rd.to pay the bill.As I said,I need an appointment to pay you $ 1000.00 ??? .When this nice retail lady handed me the phone ( She was not nasty oer anything ) for me to do this myself.,I hung up the phone and left. And to follow up,all that needed to be done was to pay $ 57.00 for the upgrade to my new car.The policy was already updated & I had my pink card.,That thousand dollers is next month and might just go to another company,I have heard of horrible customer service,but hhis is foolishness.And to finish my rant CAA will be very hard pressed to keep me

Fantastic experience: A1 Customer Service ...Highly Recommend!!

Negative experience: CAA Auto Insurance must be the biggest crook within the Canadian insurance industry. First they cancel my van insurance, because they thought of the vehicle was "too big", too heavy" "not used for the purpose it was designed for" and other preposterous ides, but then they keep half of my premium I already paid, without giving any explanation of how they calculated (cheated) me for the refund. STAY AWAY AS FAR AS POSSIBLE from these CROOKS.

Fantastic experience: CAA provides too, other than flights-tickets, cruises-planning, also Insurances for visitors as well as for our overseas trips, car insurances etc. Very friendly staff. I realized too, that members - CAA-associates are entitled to a 10 percent discount on meals at certain restaurants.

Fantastic experience: The best

Positive experience: Great place to buy a hat 'Tilley'

Fantastic experience: One of the better road side assistance programs

Fantastic experience: Very nice and helpful information about the plan

Fantastic experience: I get my insurance from ACA and if I have to go in, Ernie in the gentleman I deal with and he has taken care of everything needed

Fantastic experience: Very helpful

Fantastic experience: Very helpful.

Fantastic experience: I have been a member for years and keep renewing my membership because I believe the service they provide is worth the money, even if you don't use all of the available services regularly.

Fantastic experience: Full service CAA with Insurance, Travel and support all easy access in East Saint John

Fantastic experience: Went to get the International Driving Permit. Everything was done in less than 5 minutes. What an awesome service

Positive experience: Booked travel through this location. Very freindly knowledge staff.