CAA Sudbury

Positive experience: It was fine, but the picture is from the old location. They don't have much in-store merchandise ant more

Negative experience: need them, go to their office they don't answer the phone

Negative experience: Doesn't honor ther word or provide the services you pay for. Terrible company.

Positive experience: Disappointed After Over a Decade of Loyalty to CAA I have been a Premier Member with CAA for over 10 years and have always trusted the organization to provide reliable service in times of need. Unfortunately, my recent experience on May 29th, 2025, has left me deeply disappointed. When my car broke down and I needed it towed to my residence, I contacted CAA as usual. The agent informed me there would be an overcharge because the distance was beyond their coverage. I was surprised, as I believed my destination was within range—or at least it had been previously. I politely asked the agent to double-check, suggesting that perhaps the coverage had changed. He abruptly replied, “I don’t think so,” and cited his eight years of experience with the company. He also stated that the overcharge had to be paid in cash directly to the tow truck driver before the vehicle would be loaded. This posed a real problem for me, as I was working at a site with no ATM nearby and did not have cash on hand. I asked politely if he could waive the charge or at least check with a supervisor. He responded in an annoyed tone, saying, “We don’t do that.” Then came the most disturbing part of the call: the agent told me, “I see here you’ve been taking advantage of the service and getting a tow every year,” and proceeded to list my past tows from the last few years. I reminded him that as a Premier Member, I am entitled to five tows per year—and using one tow annually is well within that allowance. Feeling disrespected, I later called to file a complaint with a supervisor. To my disappointment, she refused to comment on the appropriateness of the agent’s remarks, saying she couldn’t speak to someone else’s opinion. When I asked if she believed I was taking advantage, she avoided the question. I then asked if I would receive a ticket number or a follow-up—she told me there was no ticketing system and she was not obligated to call me back. As a long-time customer, I expected better. The lack of respect, transparency, and accountability in this interaction was unacceptable. I sincerely hope CAA reflects on how loyal members are treated, especially in moments when they need support the most.

Positive experience: I would give CAA a 5 star if rating only the customer service for their customer service Representatives. I am rating this three stars only because of their LACK hours of service. (Mon- Fri 09:00- 17:00) Anyone who works for a living Monday to Friday are simply unable to utilize the store as they open up after people go to work and close up before people get off work.

Negative experience: It’s great until you try and cancel, then you realize it’s a scam. It’s cheaper not to use them.

Negative experience: Takes much to long to get a call back. I'm sure they aren't as busy as they state. I guess they don't have anyone answering for the whole office anymore. Poor customer service.

Fantastic experience: Emergency road side assistance; beyond thankful!

Negative experience: What a horrible company. I was paying $1648 a year and out of nowhere they increased my insurance to $3879. Reasoning, they classified my vehicle as a high risk theft vehicle. Give me a break, it’s a 4Runner. I spoke with Ryan on the phone, super rude and wouldn’t let me talk to his supervisor and hung up on me. I will never deal with CAA insurance ever again. Bunch of crooks.

Negative experience: I'm not happy with their cancellation policy. Locked in for most of the year in an constantly increasing overpriced membership if you cancel after the 30 days. No pro rating the fee even though I no longer need the service. Thumbs down for locking me in.

Fantastic experience: Looking for travel insurance as a senior is not an easy task. The sales person here made me feel comfortable while explaining my goals will be achieved with them....thumbs up to CAA

Fantastic experience: First, I am a member but of a branch on the south. However after 4 hours on the road i needed a pit stop. They were friendly and said their bathroon was open to the public. (At my age you kinda dread going to a fast food restaurant for this type of visit). The bathroom was clean and sanitary. Regardless, before I left the store I realized that since I'm a new member, maybe there would be the new member gift available. Well long story short, the manager said I'd have to go to my local club branch and directly speak to them. However the travel agent was so nice and knowledable I thought, hey I might as well book a tour. But she was professional and suggested I go to my home branch agent.(Its great to see people not undercutting others especially since it makes practical sense to go to my local branch. She gave me a great magazine about the place we want to visit. This is a great place,the staff is friendly and honest. And I would recommend booking your next vacation through them and for sure, joining if you do any driving at all for peace of mind. The agents' name was Tara-Lynn. (No,I don't know her, but my wife an I would book a trip of a lifetime with her any day at this branch. If we weren't 400km away. One last thing, a couple years ago we were forced to evacuate our home, CAA insurance covered it all.

Fantastic experience: Excellent service - came very fast after my accident

Fantastic experience: I received great customer service very nice to deal with.

Fantastic experience: Great service for insurance

Positive experience: They were all quite busy so we couldn't find out if the item on stock.

Fantastic experience: Fast and efficient service

Fantastic experience: Fast and friendly .

Positive experience: Very informative.

Fantastic experience: Debbie Gilbert and her staff were able to expedite our requests IDP within days of our request. We do not live in Sudbury and so we were at the mercy of the mail. Once they received our documentation, it was processed and sent out within hours. Debbie Gilbert was very accommodating and she was able to allay our concerns with humour and professionalism. I highly recommend the Sudbury office of CAA.

Fantastic experience: I visited the office to obtain my international driver's license. The staff member there was extremely knowledgeable and provided excellent assistance. The entire process was completed within approximately 20 minutes.

Negative experience: Been a member for 30 years and they're going to charge me a $50 service fee just to buy my Disney tickets

Negative experience: I was happy with CAA Auto Insurance until I got t-boned by a poor driver January 2nd & learned how uncommunicative CAA Adjuster staff are. Their secretarial person (Ralf) led me astray for over a week about having my car towed to Collision Centre (so I couldn't file police report - which he insisted didn'tneed to be done). Then, 2 weeks ago, he referred me to the actual adjuster who has yet to contact me or return my phone messages, so I am not certain if my car is fixable. Meantime, even Ralf does not answer my voice-mail messages & my car rental allotment ran out Friday. I am now completely disgusted & have contacted a lawyer

Fantastic experience: I tried calling the local office several times to no avail. All I had, was one question,and, I was continuously put in a queue with a call centre. I must retract my negative review of C.A.A Sudbury. I received a follow up from Debbie of the local office. She graciously rectified my issue. In doing so she demonstrated that I can still rely on C.A.A. Thank you Debbie.Much appreciated.

Fantastic experience: Excellent staff and Very helpful also friendly and there prices are excellent

Fantastic experience: Had a flat tire and Paul came today change it to my spare this morning. Not only did he do a great job but he patiently answered all of my questions and showed me how to use my own tools to change a flat (I wanted to learn how). Paul is amazing and I'm so grateful for the extra time he spent teaching while doing his own work. 10/10 service!

Fantastic experience: We had a flat tire tonight in light snow conditions. We received superb service from Candace of Bob' Service Centre!! She arrived within 10 minutes and was very competent and professional. Thank you!!

Negative experience: The customer service here sucks! Walked in and waited forever to even be acknowledged. One actual travel agent on duty who was busy and no one else working there could help us. We were looking for some info on booking a family trip. No pamphlets, no info given, just dirty looks and poor customer service. They don’t want your business! You’re better off booking with Costco travel or doing what we did: went home and booked it ourselves and saved money! Their loss!

Negative experience: We showed up here just looking for some info to begin shopping for a trip. They said they had no travel agents available and to book an appt for Jan 2 it felt like they had no time for us and we are now going to enjoy travel in the south end. They were happy to have us.

Fantastic experience: Great service

Fantastic experience: The best quote I ever got

Fantastic experience: Great service

Fantastic experience: Great place for passport photos

Fantastic experience: They are very helpful

Negative experience: The place and service was excellent. I objected to being on hold for travel insurance. Not enough staff in the travel department. Thank you

Fantastic experience: My first time at the new location. It was very nice. I was helped pretty quickly and I was happy with the service.

Negative experience: Very difficult to reach for car insurance. Very frustrating

Positive experience: Friendly, quick to get me what I wanted. Good parking.

Fantastic experience: Awesome I even got free paper maps

Fantastic experience: I was told 30 to 45 minutes, it only took approximately 10. Went to my car and to my surprise a very nice young lady was waiting me. First she tried to boost my vehicle with no success then very efficiently organized the tilt and load got it attached and off we went. This person was obviously knowledgeable with her work can’t praise her enough. Thank you.

Positive experience: Quick, polite service even when their system was down. The photo turned out great with little delay and should easily be accepted.

Negative experience: Horrible customer service at CAA Sudbury location. I booked an appointment with a travel agent to book a trip. The agent cancelled the appointment the day of and gave me her number to reschedule. I called her back several times, left numerous of voicemails, and left an in person message with the other agent on site. After 2 days of trying to reach a CAA agent, I decided that I did not want to book with CAA . If an agent is this hard to reach when trying to book a trip, just imagine how hard it would be to reach them if a problem were to arise while abroad. I ended up booking with another agent in the area and spent $200 more on travel insurance than what I would of at CAA as a member.

Fantastic experience: Loved it

Fantastic experience: I'm very happy with CAA numerous plans to choose from affordable pricing and professional service keep up the great work

Negative experience: Drivers great

Negative experience: WELL DESERVER 1 STAR ! Went to CAA, they told me, no we don't have anyone to help you with car insurance, but we can schedule someone to call you tomorrow. Tomorrow comes, nobody calls me. I call CAA Sudbury, no body pick-up, robot says that "WE ARE WORKING REMOTELY". Trying CAA PHONE DIRECTORY, 5 numbers, NOBODY PICKS UP. Me as a potential new client, DISSAPOINTED! If you guys cannot get in contact and help potential new client, how do you deal offering support to current clients? I imagine the quality of "SUPPORT" you offer.

Fantastic experience: Such A Friendly Bunch

Fantastic experience: I needed an international driver's license and the lady took great care of me. She was very friendly and helpful.

Positive experience: Friendly ... Pro serviced

Negative experience: Would never recommend, even to my worst enemy 0/5 A money-grab corporation. CAA is the biggest rip-off, it’s costly and a waste of your time. CAA is just a middleman for towing companies. CAA does not save you money, the discounts are a marketing technique to entice you to spend *significantly* more than you otherwise would have. 1) you spend money on CAA when you are better off getting a tow and 2) the discounts at other stores are only a perceived benefit as you are spending money that would not have if you didn’t have the discount. So disgusted and appalled with the service I received this morning from C******** and her supervisor in the Sudbury region refusing to give me service. Thank you for absolutely nothing. This review is not a reflection of the quality of service of the towing companies that CAA provides bit of CAA itself.

Fantastic experience: Efficient and very professional.

Fantastic experience: Great assistance service! Zach saved me coming to site quick to change my battery

Negative experience: I will never use this ignorant, caa again.they say anything two get u two buy. But come time to use it, it's been nothing but a farce. I asked two be contacted by them , I wanted my cash back, still no one has or gotten a hold of me. I won't waist my money again with them. Be WARNED

Negative experience: Will be canceling auto policy soon

Negative experience: Honestly, unless you have an old car don’t bother with a CCA membership. I am so disappointed in this office. I called this place to have my car towed from a dealership to my mechanics. Even though my membership included 5 or 6 tows the sales rep and the supervisor denied giving my car a second tow. Claiming that they only provide one tow per breakdown. Even though I told them the work couldn’t be completed at the dealership they still denied me the tow. They then told me they wanted to call the dealership to verify the information I had said to them, treating me like a liar. They still wouldn’t help when I told them I was alone at home with my kids. They told me I had to hire an outside tow. I should be able to use the tows included in my membership on whatever I want. Such bad service.

Fantastic experience: I like CAA. They have saved my backside a number of times- well worth the fee. Recently went into the Sudbury office to ask about family coverage. The woman who assisted me there was incredibly friendly, polite and helpful. My overall experience with CAA over the years has been nothing but positive. So, yeah, 5 stars.

Fantastic experience: As of today at their new location, 100 Donna Drive, Unit D 11

Negative experience: Need a battery replace and they stop at 4pm and some of us work until 5pm

Fantastic experience: Excellent experience. Fast and efficient service.

Fantastic experience: Extremely friendly. Job done was quick & efficient.

Negative experience: Dissatisfied with the response to my questions

Fantastic experience: Very professional and informative

Positive experience: Very friendly

Negative experience: I was never there? Whats this about

Fantastic experience: Very helpful! I called very late after hours due to an emergency and they were there in an hour.

Fantastic experience: Perfect service thank you

Fantastic experience: Amazing quick service! First big snowfall of the year. Naturally I hit a patch of black ice and ended up in the ditch (no damage) and they were on site and had me pulled out in under 20 minutes! Very friendly and stayed with me on the phone while I was panicked. 10/10 would recommend CAA to anyone I know that drives!

Fantastic experience: Well if you're driving a vehicle that is going to break down once in awhile you can't beat CAA

Positive experience: Helpful and very polite. Efficient service.

Positive experience: Very friendly and helpful with my questions

Negative experience: I had a flat tire on my vehicle when I came out from shopping. I contacted CAA and they said about 30 to 45 min. This was a Sunday evening at 8:15 pm. I had to wait until 10:15 pm until the tow truck got there. I was in a parking lot all that time waiting. I'm not impressed with the service. It took another 45 min at least for the driver to change the tire. The driver was great but I was not impressed with the service from CAA.

Fantastic experience: Very courteous people

Fantastic experience: Complete line of service. Second place I went after buying my car

Fantastic experience: Quick service

Negative experience: Person attending service call was not equipped with proper tools to do the job

Negative experience: Called trying to get a quote for home and auto insurance all I kept getting was an answering machine left a message for someone to call me back never heard from them

Fantastic experience: If your in a pickle theyre there to help, theyve helped me twice and both times took about 45 minutes to get to me. Not too bad of service in my opinion

Fantastic experience: I've used CAA towing service several times. Recently I had a tow. I wish to commend Bob's Service Centre in Coniston for their quick and dependable towing services they provide. Great stuff CAA and Bob's Towing.

Positive experience: Great service!

Fantastic experience: Great

Fantastic experience: I have a rewards membership which gets me some discounts. Switched my insurance to CAA . Great rates. Highly recommend.

Fantastic experience: A1 People

Fantastic experience: Perfect Service today...Towed to Dealers by CAA tow service. A big thankyou to Adelle on the phone with me and the driver.

Fantastic experience: Great customer service, reliable and knowledgeable.

Fantastic experience: When your plow guy bails on you. CAA won't! However, I'm not sure we will pretend our Altima is monster truck anymore... #CAAPulledThrough

Fantastic experience: Received over and abovecserbice here

Fantastic experience: Very helpful gals

Positive experience: Quick and pleasant service for travel insurance.

Negative experience: Its nice to talk to someone who has a bit of knowledge for trips. Overall though, its not worth it. Use Kayak or Expedia to plan international trips. The agent although did not explain our seating on an international flight too well, which was a bummer. Not worth the fee ($45 per person) to book with them.

Fantastic experience: We broke down late Monday, May 21st on a dangerous curve between St Charles, Ontario and Noelville. The driver of the towing caa truck was named Paulo from Day N'Nite Towing stationed in Alban, Ontario. This man was the most wonderful guy, he kept us safe directing traffic, was patient, understanding and calming to my husband, myself and our aging black lab. He was so courteous and accomodating. The drive was almost 2 hrs, and he was so pleasant, cheerful and professional. His vehicle was immaculate, comfortable and a relaxing experience. You couldn't ask for a better person. We were in good hands. He is an asset to CAA and made our experience much easier on us by his fantastic attitude. We commend him.

Fantastic experience: Need to update hours on Google. Not correct as shown. Shame on you Google

Positive experience: Good thing to have. Good service though pricey.

Negative experience: Don't take responsibility for the the tow truck companies that they sub- contract out that damaged my car back in December 2016 repairs were just under $ 300.00 not including tax

Negative experience: VEHICLE DAMAGED WHEN TOWED AND CAA WONT REPAIR IT. WORST TOWING COMPANY EVER!!!!

Positive experience: Good