Flight Centre

Fantastic experience: Highlights of Portugal trip/tour was a fantastic experience. I appreciate the help I received from Flight Centre - Burlington.

Fantastic experience: Cortney knocked it out of the park for our recent visit to Varadero. Hit all of wants bang on and then some. Trip went off without a single hiccup. Super knowledgeable and very patient with us. Kept us in the loop at all times. 1000% recommend her services. Had the best trip I've had in awhile. Thanks again.

Fantastic experience: Excellent support from Ashley, and Flight Centre for our trip to Punta Cana. Thanks very much!

Fantastic experience: My husband and I recently had Ashley Harold from Flight Centre at Fairview Mall in Burlington location assist us to find a trip to the Dominician Republic. What we liked about Ashley is that she listened to what we actually wanted. Not showing us resorts we would not be interested in and also staying within our budget. She was very knowledgeable and able to answer all of our questions. We will be using Ashley for our future travel. I recommend anyone wanting assistance to plan a trip to contact her. With her help we chose the Bahai Principe Grand La Romania. The beach was awesome next to no seaweed and never a problem to get chairs at either the beach or pool. The food in the Buffet was very good. We also went to the A La Carte Restaurants which were great and booking a reservation was simple on the screen located in the lobby. It was a quieter resort

Negative experience: nikki was rude and not very helpful when I was inquiring about cuba. it felt like she was judging me for wanting to go there instead of a super fancy place

Fantastic experience: Very happy with the service The people are very cordial and helpful

Negative experience: This has been such a frustrating experience for my wife and I. This is our first family trip with our 2-year old TRIPLETs and 8 year old. We were assued this would be a smooth process and our flight centre agent would be there to assist and help us with anything we needed. As soon as things were booked and we passed the cancellation date, issues started to arise: - our rooms are not guaranteed to be together, so some of our children may be in a different room in another part of the hotel with my in-laws --- THEY ARE 2!!!! - none of the rooms have bath tubs -- how are we supposed to bathe small children without a bath tub? - the 'cribs' that the hotels offer are for infants and are too small for toddlers, and they don't offer any other alternatives (and according to our agent, she wasn't able to communicate effectively with the hotel so that they understood our ask for cots) - bathing and a safe space to sleep for children are necessities, they are not 'requests' that could differ from family to family - when booking our seats on the airplane, again, 4 of us are on one part of the plane and 4 of us are on another part leaving my wife and I separte from 2 of our children (there was 'nothing' she could do) ---- all of the seats have been assigned, even though we booked this trip almost an entire year ago - my wife has been left to come up with costly alternatives to EVERYTHING becuase a) she can't do anything and b) she failed to tell us these basic items before booking a trip that is costing us over $20k Do yourself a favour, book with another location. Our flight centre agent is Vicki -- who clearly reads off a script and repets her answers over and over when she 'can't' help. UPDATE: as you cannot comment after a comment as been made --- yes they reached out but nothing was done. Empty apologies but no movement or offers to compensate or fix the problems that the inital agent caused. DO NOT BOOK WITH THEM !!! USE SOMEONE ELSE !!! NOT WORTH THE HASSLE!

Negative experience: Very poor service, this is not an airline. Shut it down. My flight was canceled 3 times and my phone was not picked up.

Fantastic experience: Flight centre is the epitome of professionalism and excellence. I walked into flight centre in Burlington and Sam D. looked after me. She was maticulous when it came to detail. She went above and beyond to make sure that everything was put in place from not only the cruise but the flight and hotel reservations. She looked for the best deals possible. She sent me follow up emails to ensure that everything ran smoothly. This was a first time on a cruise and it won't be my last. I'm now an addict. Cruise #2 will be around the corner. Sam, you have my profound thanks. Your awesome Jeff C

Fantastic experience: Good experience

Fantastic experience: Had a great experience booking a trip with Jane from the Burlington location she found me a great price. She also answered all of my questions in a timely manner and made a complicated booking go smoothly!

Fantastic experience: I want to thank everyone at the Burlington Mall Flight Centre location and especially Lindsay!! I can't say enough about their exceptional service and attention to detail. Lindsay always goes that extra mile for me and I truly appreciate it. ❤️

Fantastic experience: Brianna from Flight Centre Burlington was fabulous. great help with every detail of my trip booking.

Negative experience: I can't work with this group any longer. I had some poor experiences with one of their reps in the past, and believed maybe it was just a one off, but this year with another rep, it wasn't much better. I basically planned my trip to Spain, and needed some feedback on what I had chosen and for them to arrange flights, rental cars and train tickets. In addition, I asked for ideas and quotes for a spring trip for 6 people to either Aruba, Caracao or Barbados. We booked the Spain trip months in advance but I was still chasing them for our travel package with booking reference number for flight, hotel and train "the day before we left" so I could print and load it into my app. Told Club Class Air Transat seating provided lounge access which it did not. I provided feedback on all of this to the rep and have not heard anything back including our spring trip to the Islands! Must be nice to have so much business that you can ignore repeat customers.

Fantastic experience: Hands down the best service and trustworthy

Negative experience: I booked a flight for my family to England and they sent an email saying they had to cancel my reservation. I booked a new flight and they emailed again saying they had to cancel my other reservation. I called and they said I should just book directly with the airline. So I was not able to successfully book with them, but they were able to successfully hold $10k on my card for my trouble.

Negative experience: I have had nothing but bad luck with this company . They did not fall throw with canceling a hotel for me so l lost my money and it as not a little amount and as for the air tickets l still to this day have not got my ticket voucher from Air Canada so l can use it . All l get is a big run around.

Negative experience: Stopped by the flight centre to enquire about prices to Australia. The lady stated that the flights wouldn't be less than 3k from Toronto. I told her that sounded odd as I've never paid higher than that before and she argued that Australia is far and they are always over 3k. Anyways, I went home and booked my flight (same stop overs) for $1900. I know alot of these locations are closing down and now I can see why. Why have someone to try argue you into a higher cost when you can just get it cheaper online yourself?

Negative experience: Talk about being black in Burlington. This lady showed me and my kids the highest level of racism very condescending last was throwing prices that I know was irrelevant because she didn't want to help with booking because of our skin color as if being hard working nurse coming off a 12 hiurs shift wasn't hard enough trying to give my kids a trip to Disney world wasn't something this black lady should be doingI had to remember my skin color and walked away telling her forget about it.

Fantastic experience: On April 12, 2024, I purchased an airline ticket for international travel from the Flight Centre agency in Burlington, Ontario, Canada, with the assistance of Ms. Claire Dunn. I would like to express my gratitude for her highly responsible service, her patience and diligence in finding the cheapest possible fare for me, changing the travel dates multiple times, providing valuable guidance on the airline's regulations, and reissuing the ticket after my initial flight was canceled by the airline. Finally, I strongly recommend anyone planning to travel outside of Canada to contact Ms. Claire Dunn at the Flight Centre in Burlington, Ontario, and benefit from her exceptional assistance with your flight arrangements. Once again, I extend my heartfelt thanks to Ms. Claire Dunn through this platform for her unwavering dedication and kindness. Ali

Negative experience: We stopped in at this location hoping to acquire more in depth information regarding questions we had about a couple different resorts . We were dealing with a lady by name of Vicki . Understandably she was not able to provide immediate answers but assured us we would hear back from her next business day , took my name , number and email . That was 3 weeks ago , still no word back from Vicki ! We have since booked our very expensive vacation through another agency ! Flight Centre went as far as sending an email questionnaire requesting feedback on our satisfaction with the service received 4 days ago and lo and behold no further follow up on my response to that either ! In conclusion I take that as Flight Centre is not about customer service nor do they care about wasting your time ! This organization has not only lost out on the sale of this trip but any others going forward from us ! (Typically twice a year )

Fantastic experience: Courtney, my travel agent is excellent. I recommend them to anyone who needs a good Travel Agency.

Fantastic experience: Kate Neufeld was fantastic at helping me book a long overdue all-inclusive for the family! She helped me narrow down the options and made suggestions in line with my budget. I’d definitely book with her again.

Fantastic experience: Loved speaking to Christine and Stephanie . I typically drive everywhere but Stephanie made our last minute trip a delight to book.From flight to car ,she really helped us.Now to book a trip for my little guy as he loves the travel book she gave him.We plan on booking again and again

Fantastic experience: Absolutely amazing help from Cortney. My partner and I booked a vacation and Cortney was super helpful. Any questions I had, she answered them in a timely manner.

Fantastic experience: Vicki Malcolm assisted my husband and I on booking an all inclusive vacation - she was so friendly and welcoming the entire time. She had so much knowledge of every resort. She asked us what kind of vacation "mood" we were looking for and did the rest of the work for us. We ended up going with Zeotry, Montego Bay which was her recommendation and it was everything she told us it was going to be. 10/10 customer service. 10/10 vacation!

Fantastic experience: We have had nothing short of spectacular service and a couple lifesaver moments thanks to Christine at Flight Centre Burlington.

Negative experience: HORRIBLE SERVICE I & 3 other couples walked in and was told they don’t have anytime to talk yesterday By appointment only.. waste of time.. 8 desks, 3 employees… Figure it out flight centre

Fantastic experience: Lyndsay found me the perfect all-inclusive resort for the perfect price - did everything for me. All I had to do was pack! Next vacay time I will definetly be back. Thank You !!

Negative experience: Called and left a message 3 times to book a cruise and they never returned my call.

Fantastic experience: Great service and the make it easy to plan a trip.

Fantastic experience: Great service.

Fantastic experience: Briana Richardson, at the Burlington ON office, did a fabulous job booking a combination Italy Trafalgar coach & car rental trip! She was prompt, answered all our questions, and helped solve tricky timing issues with both the car rental and a short Palermo to Rome flight. Best of all, Briana got us meaningful discounts with Trafalgar. Previously, Briana was a life-saver in helping us avoid potential losses on a COVID-canceled cruise that the cruise line was set to stiff us on. Bottom line: Briana is an amazing asset for Flight Centre.

Fantastic experience: Amazing service especially from our travel agent Stephanie O Brian

Positive experience: Really appreciate how quickly and efficiently Lindsay Adler has handled my bookings.

Negative experience: I don't recomend flight center to anybody after i lost $1500 becaus my mother in law went to the hospital 48 h befor the flight and we couldn't go and i tryied to get some credit they say sorry you can't get any credit so i lost everything

Fantastic experience: My fiancée and I have been using flight centre since 2018 and we have loved every bit of it, once we found our agent Courtney Cahusac it has been nothing but hassle free choices, documents, travelling, and memories that’ll last a life time. Courtney has been such a pleasure to ALWAYS work with, our favourite thing is we feel like she just knows us so well and our travel wants and EVERY booking with her has been absolutely perfect. She worked with my fiancée to plan the perfect get away engagement it was so beautiful and we will never forget it. She’s always responding to our emails and keeping us in the loop with any information we may need! Thank you Courtney for always making our vacations extra special

Negative experience: Worst experience ever! These people are super nice up until you pay in full. After that they don't even know you! We had a lot of flight distruptions, we tried to communicate with them, they never answer, reply to messages or emails. Their emergency line is a joke! We received a call from Sunwing a day before our trip that our flight time has changed, my husnand went to their office as they weren't picking up the phone and their manager was the ruddest person ever, refusing to listen to my husband's concerns or giving us options in case our flight got further delays (which happened and we were 34 hrs delayed). Family of 6 with 4 kids, being stuck in the airport on Christmas for 34 hrs wasn't an emergency in their manager's opinion!!We lost 3 days of our 8 days vacation and guess what? They didn't acknowledge it! Don't deal with them. You can easily book your own vacation through Expedia.

Fantastic experience: Thanks to Sue Harriman for excellent work in booking our trip to Cancun (Villa del Palmar). Sue's service was superb, highly responsive to our needs, and able to work with us to customize as necessary. I would be delighted to work with her again (another trip already in the works!).

Fantastic experience: Great experience, they booked the flights I took with us that met our needs. A decent price, good service and not busy, plenty of staff. We just walked in, Jane was our agent, very knowledgeable and booked us right away. I recommend this place.

Negative experience: We contacted agent Briana Richardson at Burlington Flight Centre with an inquiry for a trip to be scheduled one month from now. She replied two days later to say she was looking into options. She sent a message 1 day later saying there were no flights departing from our city, though I could see some available online. Apparently they don't book with this airline. I asked (in the same email thread, minutes later) if she could provide the other trip info I had requested (excursions and hotels) and I could book the discount flight myself. She did not respond and I later received an email saying she was on vacation herself for a week or more. I received no help, lost days of planning and was not referred to another agent. This is abysmal customer service.

Fantastic experience: I have had excellent service at the Flight Centre, very friendly staff and got what I wanted.

Fantastic experience: Staff are professional and personable. We have had amazing in person consultations, e-mails from Kate as well as the company that we are booking with. Kudos to all.

Fantastic experience: I recently booked our family trip to Punta Cana with Briana at Burlington Mall. She is so kind and a true expert agent. I appreciate her communication and attentiveness to a schedule change that we had. Thank you so much for your hard work. I highly recommend Briana and the team at Burlington Flight Centre.

Fantastic experience: Just wanna take the time to thank Briana for her invaluable assistance finding a last minute international flight. Not only did she find a great price but she also made the process stress free and easy. I’m usually one to buy my own flights through third party websites but this time I wasn’t having any luck and I was referred to Briana as I was told she’s the best at what she does. Usually I find travel agents pushy and stressful but my recent experience has made me see the value in working through a good agent… One you can trust, has patience, is kind, and has a genuine passion for helping others and facilitating the process with your best interests in mind. Thank you Briana!!

Fantastic experience: I'm usually someone who books flights myself through 3rd party websites to try and get deals. However, this time that didn't work out so great, and I regret not booking directly through Flight Centre, particularly with Briana! Long story short, after paying an unusually high fare for a flight I've taken many times before, the 3rd party booking site emailed me 2 days later letting me know they couldn't confirm my booking, and the alternate options they were offering didn't work for me (not to mention they were impossible to reach). So I got in contact with Briana and she not only found an alternative flight that worked for me, but she was also able to get me a better price than what I paid through the 3rd party booking site! Safe to say I'll be using Briana for my future bookings :)

Fantastic experience: I see Amanda and she is amazing, actually all the women that work there are great. I won't think twice about using them for my next vacation. ☺️

Positive experience: Mostly helpful and willing to spend time to help you find the perfect holiday. As travel has ramped up, I sometimes find that when I call they very busy and try to get me to book before I'm ready. Otherwise, great people and a great website.

Negative experience: Spoke to an agent on the phone regarding a last minute trip that we wanted to take. She had taken my information down including email and phone number and said someone would call me in the morning and be able to assist me and possibly get me to an agent to sit with on Saturday morning. Never heard from anybody at this location took my business to sell off vacation. Don’t waste your time calling this place sell off vacation is the best. I guess they don’t need the business.

Fantastic experience: Sam is absolutely incredible! Literally answered my call right away, told her exactly what I needed and DONE! She is so friendly EFFICIENT organized and gets you exactly what you need! Thank you Sam for making my hubbys very first flight a smooth success! You are a star!

Fantastic experience: We booked our family vacation to the Dominican Republic with Stephanie. She was absolutely fantastic, very knowledgeable, accommodating with our last minute request and helped us understand covid restrictions. Really great service and good prices! To anyone looking to book travel, take the stress out of it and book with an FC agent.

Negative experience: This sort of service is outdated and intended for a lazy planner, flight center is completely useless and overpriced. above all they dont even do their jobs, i was told i'd have options by the end of the following day, two days later and not even an email. but when you walk in the place theyre all socializing haha, i honestly laugh at this place, i highly suggest you used EXPEDIA to book a flight, TRIVAGO to book a place to stay, and KAYAK to rent vehicles. you WILL find cheaper, better, and faster. out of curiosity i looked on their werbsite and found the SAME EXACT flight, with a $400 MARKUP!! INSANITY! i cant even wrap my head around how these people stay open if this is how they conduct business, im sorry to myself for even trying, have a happy vacation. or with these people, good luck LOL

Fantastic experience: Cortney was amazing! I appreciated that she was easy to communicate with, and how she answered all of my questions as I'm new to international travel. We were able to reschedule our trip due to COVID with her help and she was very kind to us. I'm so looking forward to boarding the plane to Iceland and it was all made possible with her help. Thanks Cortney!

Fantastic experience: Travel Agents here will go every extra mile to help you out. I will recommend them anytime. When airlines don't want help you out. They will.

Negative experience: Do not use this location (or even Flight Centre in general) for your booking needs. I had booked a family vacation back in December to Mexico. A week before we were supposed to leave, I had access to our travel documents and noticed that they were booked with us flying out of a different city from where we live. The agent we used (who works here) did not take accountability for their mistake and made it seem like it was Sunwing’s fault when it was not. I did ask them to have a manager contact me. Human error happens, I get that. I would have expected a manager to contact right away as we had to move our vacation which was incredibly inconvenient and not what one would expect when utilizing an agent. I was informed that they told their manager, Ryan Milne who is the branch manager for this location. It has now been 9 days and I have not heard from him at all. Clearly communication is not part of the company ethos if the agent lies, we know their training is coming from their leader. This could have been remedied easily but because Ryan (and I have also contacted the complaint line who have also not gotten back to me) has refused communication even after I called him, I am thoroughly upset. Not only did they ruin our experience for a first family trip, they disrupted our lives completely for having to rebook everything, have not apologized and have refused to communicate. Clearly customer service is not a priority either. Do NOT use this location or company. They do not care about you and will cease communication after taking your money.

Fantastic experience: I use flight centre for all my traveling. I have been using burlington flight centre on line and the phone even though i live near Chatham. My rep is Mary Jarvis. She is absolutely amazing she has helped me with so many issues with my trips. She is very patient and professional. I thank you so much.

Positive experience: Very helpful

Fantastic experience: Kate is awesome!! Super helpful, very patient and very accommodating.

Fantastic experience: Sam was professional and is assisting me in another trip

Fantastic experience: Just want to say how much of a pleasure it is to deal with Lindsay Adler. We have booked quite a few trips with Lindsay and every time has been such an great experience. She is very good at her job, always has a big smile and great personality, she makes booking very easy. I recommend asking for Lindsay if you are looking to book somewhere.

Positive experience: The manager of the flight centre was extremely helpful due to the fact that I was using my voucher, (from a canceled trip). Was very knowledgeable, how to get it done.. January 10th, Cuba here I come...!

Negative experience: After requesting a price on a specific hotel, I was given the wrong information and unable to book. Then was given "options" that had absolutely nothing on my "wishlist". When I found the correct info myself, I was able to book at the original hotel requested, and paid the fee via my visa debit. I received a confirmation, from flight centre, telling me my payment was accepted, so I got on with my weekend! Briana did not call me to tell me the payment had not gone through, rather sent an email which I was not expecting and didn't follow up with a phone call. She had absolutely NO professionalism, and by the time she felt like dealing with this problem, the vacation was no longer available. She gave me no options to secure the booking. When I confronted her about this, she deflected and took absolutely no responsibility. She blamed me. Super unprofessional! Don't book with these amateurs. Go to a professional! Wrong info given should have tipped me off in the start, that I will be accountable for. Now I'm paying over $1000 more than I was originally quoted, thanks a lot Briana! I'll never try to book with flight centre again. Stick to your professional agents!

Fantastic experience: I have always used a travel consultant because they know the ins and outs. Suzanne Harriman has booked many, many vacations for me and our friends including our cruise that we got married on. Thankfully we used her when booking our trip for March 2020. She has rebooked this trip 5 times now and we are going in 3 weeks. Have booked everything from flights, to all inclusives to multiple cruises for my husband and myself and our best friends. She always knows exactly what we like and never disappoints with her suggestions. You can reach her and ask any question and she is quick to get back to you. Would highly recommend.

Fantastic experience: Booking through flight centre Burlington has been such a wonderful experience all thanks to our agent Mary J. Through booking, cancelling and rebooking several times during this chaotic year Mary has always been positive and extremely helpful. The dedication Mary shows in her work is admirable and we will continue to seek her services in future travel plans! Thanks for everything Mary!

Negative experience: No one ever answers the phone. No one ever gets back to you.

Fantastic experience: I held a flight credit with Flight Centre, and was fortunate enough to get connected with Sue to help me book a flight! She was super helpful, got me exactly what I was looking for, and answered all the questions I had in a timely manner. Thanks Sue!

Fantastic experience: Very helpful and patient as I had to change our plans while talking to Ryan and he said no problem and found me another flight.

Fantastic experience: We were fortunate to find Lindsay from this location (remotely of course), she helped plan our families post covid vacation. She was very helpful with recommendations and very responsive which helps during these times. If you are looking to book a getaway I would definitely recommend giving her a call!

Fantastic experience: Excellent service from the Burlington location! I booked a flight that was unfortunately postponed due to travel restrictions. The entire process of the original booking as well as rebooking was great! My customer experience with Mary at the Burlington location left me sure in my future travel bookings. Positive through and through, Mary was great, caring, diligent and so easy to work with! She was promptly responsive in working with me at changing my travel plans and rebooking during the crazy holiday season. No hassle, incredible professionalism and the best customer service I’ve had ever booking travel plans. I plan to book with Mary again and would highly recommend this location as well as the great staff that work within it! Bravo!

Negative experience: Still haven’t been able to book

Negative experience: In January, 2020 booked a trip to Italy for July 6, 2020. I paid a small deposit. Obviously cannot go now. Have heard NOT. ONE. WORD. from the agent I booked with. She told me she would be contacting me on May 22 regarding the payment of the balance of my trip. I heard nothing, zero, zilch. I anticipated at least a 'So sorry your trip cannot happen' and related discussion about the disposition of my deposit. Thankfully, I prepared myself for the loss of the deposit. It doesn't change the fact that I consider this poor - scratch that - NON-EXISTENT customer service. I emailed Flight Centre to tell them how disappointed I was at the lack of communication and heard nothing back from them either. I'm glad I found out about the poor customer service before dropping the entire $4,000 because now when I'm ready to book I can go with someone who cares about their customers.

Fantastic experience: My husband and I went here to plan our honeymoon. Our agent was Maria Spitman. She was absolutely fantastic. We told her where we wanted to go and what we really wanted to do. And she planned the entire thing for us, hotels/villas, transfers, excursions! It made things so easy for us as we were still planning our wedding at the time. She always answered all of our questions with great enthusiasm. She honestly made the whole experience great. Even when our layover in China (our trip was planned for February, so right before COVID spread worldwide) was cancelled. She helped us find a last minute, new flight which got us there with only one day loss! She really eased our anxiety. And we’re very grateful. It was the most amazing trip!

Fantastic experience: Booked my trip to LA here & they were super helpful to make my booking experience easy & quick :)

Negative experience: Booked without any issues. Tried to get assistance while away and was brushed off to Air Transat “on destination”...they did not help. Problem could have been resolved if they assisted immediately...won’t book again in future....seems like Flight Centre is more like a place to book travel on someone else’s computer vs. a true travel agent.

Fantastic experience: Had amazing experience booking my trip with Maria S... She made things easy and exciting for our trip to St Martin... I highly recommend speaking to Maria about your next trip!!!

Negative experience: Brutal

Positive experience: I travelled with these many times

Negative experience: I travel frequently and do my research online to find the best times and rates for vacations, but still like to use Flight Centre when I am finally ready to book. Speaking with someone directly and picking up printed documents was a nice touch. Unfortunately this is no longer the case. Everything can be done online. I asked for some prices on a flight to Vegas from Toronto to see if they could price match around $540.00. They were able to find one for $532.00 which I agreed to but when my bill came, a charge of $19+tax (Captain's Package) was added. I asked for this to be waived as I didn't require it, but was informed that this is mandatory. Apparently this is something new they have implemented? A deal on the flight ended up costing more than what I found on my own! I found the same flights for $485 using SkyScanner from the Air Canada website to compare, but was told these were for a basic economy ticket and she recommended a standard economy. I took this as a learning experience and in future, will book any flight only or all-inclusive trips myself as I see no real benefit going through an agent. Even if they were to price match, they would have to beat it by $20 (Captain's Package charge) just to stay competitive.

Negative experience: Won't let you book a flight online using a gift certificate but charge you a service fee when you book in store. Brutal system.

Fantastic experience: I’ve booked so many vacations with them and they always give me the best deal possible. I will 10000% sure be back !

Fantastic experience: I get what I need right away

Fantastic experience: Gave me what I wanted without the hassle of doing it myself

Positive experience: It's a place to book a vacation, nothing great

Fantastic experience: Agent was very helpful

Positive experience: Been twice in the last year. Good service.

Fantastic experience: Agent was very accommodating with out family's needs for our vacation

Positive experience: I booked a trip to the middle East but had to cancel due to an unfortunate circumstance. I dealt with Sonya and she is absolutely AMAZING. She is knowledgable, quick to respond and literally takes care of every plan from start to finish. She even took care of my cancellation and fought to get some money refunded when I thought we were getting nothing back. I will use flight Ancaster again because of Sonya. The 4 star is due to back and forth with other staff who didn't seem to know what was going on which was a little frustrating. (I do get that days get busy and stuff happens). All in all, it was my first time using a travel agent and I had a great experience!

Negative experience: Very poor service

Fantastic experience: We found Jason really friendly and extremely helpful. A great place to book our trip.

Negative experience: Poor customer service. No one returns emails. I have been booking my yearly trips with this office for the past 7 years however the wonderful agent i usually deal with is on mat leave and now the service is horrible. I am completely disappointed. Looking to book with another company.

Fantastic experience: Natalia booked a cruise for my Grandmother and myself and did a wonderful job. She answered all of our questions, organized our flights and ensured that no detail was missed. It was great to have an expert on our side. Thanks again Natalia- we had a lovely Balkan holiday with no hiccups thanks to you and flight center Burlington Mall.

Negative experience: I didnt visit this place lol

Fantastic experience: I had great service by cristin she took her time to help me find a good price and she was very nice to me and very sweet really impressed with her thank u again

Fantastic experience: My second time here for last minute business travel to out of the way places. Have had great service both times finding the right flights and hotels. No comparison to online self-serve.

Fantastic experience: Thanks so much to Jamie at Flight Centre in Limeridge Mall! The planning for my trip to UK has been seamless. Very organized and very helpful, with all of my requests.

Positive experience: Great children's place store!

Fantastic experience: Fast and friendly service very good price and the girls are working there they are very very nice if you ever go there please see Maria she goes all out for customers

Fantastic experience: I had this awkful experience with Cheapoair where all he wanted was my credit, ended up calling Jess from Flight Centre with a luck of the draw, and she made everything so simple and her friendliness is what I admired the most, her number is now saved in my phone. Thanks alot

Fantastic experience: Jess was a really lovely person to work with and helped me plan a very special trip, no problems. Very polite and Helpful I would recommend her!

Fantastic experience: My wife and I have been using Flight Center Burlington for our travel needs for many years - typically travelling at least twice / year. Staff are friendly and knowledgeable, always asking the right questions so that our specific needs are met. We typically work with Emily - she's experienced, resourceful, and always does her best to make sure we have the best vacation experience.