
Kataria Tours and Travel

Information about Kataria Tours and Travel
L4T 1A6, Mississauga
Opening hours
- sunday: (closed)
- monday: 9:30-18:30
- tuesday: 9:30-18:30
- wednesday: 9:30-18:30
- thursday: 9:30-18:30
- friday: 9:30-18:30
- saturday: 10h-18h
At Kataria Tours and Travel, your journey is our priority. As a comprehensive tour agency, we offer a wide range of services, including airline ticket booking and affordable business class flights. We specialize in Passport and Visa Services, helping you navigate the complexities of visa applications and facilitating OCI and PR Card renewal for Canadian Permanent Residents. Whether you're planning a holiday or business trip, our Holiday Packages and Flight Deals, including cheap business class flights, provide you with fantastic options. As your trusted Tour Agency in Mississauga, we're dedicated to delivering exceptional service, and we proudly serve customers worldwide. Let us make your travel dreams a reality.
Our comment from TraTraTravel about Kataria Tours and Travel:
Welcome to Kataria Tours and Travel, your one-stop destination for comprehensive travel services. Our clients appreciate our exceptional customer service, with many praising our dedicated team members like Neha, Sonia, and Navjot for their professionalism and prompt assistance. Clients have reported smooth booking experiences and friendly interactions, making travel planning stress-free and enjoyable.
While we strive to offer competitive prices and excellent service, a few users have expressed concerns about communications and pricing inconsistencies. We acknowledge these areas and are actively working to enhance our service quality. Despite some negative experiences, the majority of feedback highlights our strengths, particularly our commitment to customer satisfaction, which remains our top priority.
For a memorable travel experience, contact Kataria Tours and Travel today!
Kataria Tours and Travel: Reviews
Negative experience: Don’t buy tickets from them. We booked ticket with them as per our function schedule , suddenly airline change our ticket. This travel company just washed away their hands by saying —it’s from airline. We couldn’t do anything. Highly recommend don’t believe them.
Negative experience: Fraud travels ! They will book a air ticket at a cheaper price but just before few weeks of travel they will cancel your ticket will try to sell you a ticket with higher prices. They are only good and polite at Tik-tok. ladies who there have horrible attitude and are arrogant specially Amandeep. She is full of arrogance . Stay away from these fraud agents
Fantastic experience: I recently booked a trip through Kataria Tours and Travel, and I couldn’t be happier with the experience! From start to finish, everything was smooth, well-organized, and hassle-free. A special shoutout to Sonia, their customer service representative, who truly went above and beyond to make sure all my questions were answered and every detail was taken care of. Her professionalism, patience, and warm attitude made the entire process feel easy and stress-free.
Fantastic experience: I really appreciate the help and professionalism shown by Neha from Kataria Tours and Travels in planning our trip. The booking process was smooth, and she was always quick to respond to our questions. It made the whole experience stress-free and enjoyable!
Fantastic experience: I had a wonderful experience thanks to the exceptional service provided by Anjali.
Fantastic experience: Thanks To Navjot Mam from the depth of my all family's heart ❤ Coz she got my Moms visa 3 time upgraded in Canada You guys are all great team May God bless you Awesome and wonderful time in your future life
Fantastic experience: had great experience with them especially neha ghai was so nice helped alot for providing best price for the tickets
Fantastic experience: We are regular clients with kataria travels. They always deal so friendly and quick in response. Recent purchase wIth Neha was great. She gave friendly and professional customer service. Recommended for sure.
Fantastic experience: Thanks Neha Jee for giving us a good price for tickets You have a very good customer care service, keep it up!
Fantastic experience: I was helped by Neha. She is so professional, helpful and kind.Highly recommended. Thanks
Fantastic experience: I got it good packages from them save money and did enjoy alots . Good ,humble and very caring ppls I will recommend them .
Negative experience: Kataria Tours and Travel did not deliver what was promised in their advertisement, and they completely screwed me over when I booked tickets through them. Very disappointing and untrustworthy.
Negative experience: I had a disappointing experience with Kataria Tours and Travel. When I initially booked my trip, the prices seemed reasonable, but I was surprised to find hidden charges that were not clearly communicated at the time of booking. This lack of transparency was frustrating and left a negative impression.
Negative experience: I have really bad experience with them.I called them to book tickets.The lady, who pick up my phone she is so rude and unprofessional . There is no respect.Even she don’t know how to talk with customers.On that day,I was ready to book 3 tickets but that rude behaviour changed my mind.On Tic-Tok they are offering variety of services but in reality there is nothing.sorry but this is true..they disappointed me.
Negative experience: I booked air ticket from Kataria tours and travel Neha mam is really great one she is very polite and helpful that’s why I recommend everyone to take the service of kataria tours and travel Thank you
Fantastic experience: Thank you kataria tours for best prices always and Neha ghai for quick response and best deals for family
Fantastic experience: It was the first time for me to visit india after so long so i just want a perfect consultation and doubtless mind and sangeeta mam and navjot mam have given me just the thing I want so Thank you.
Fantastic experience: Had a really good experience with Sonia and navjot in booking tickets , really helped in booking right tickets . Will definitely book from kataria travels again .
Fantastic experience: It was nice connecting with you guys and Neha provided me the best deals.
Fantastic experience: Very good experience ever with Amandeep kaur, so kind friendly nature.
Fantastic experience: Best in GTA, great service by mani and cheaper prices as compared to other agents.
Fantastic experience: Neha mam is very friendly and good service Air ticket provide in best price
Negative experience: Great place to buy air tickets for around world good team members helps a lot to buy better choice for clients Mr Avatar kataria give good service to clients and specially thanks to neha ghai she helps lot I highly recommend kataria tour and Travel
Fantastic experience: Really very pleasant service from Amandeep Kaur, who assisted me with all the knowledge she have and made this process quick and easy. I really recommend Kataria travels @Amandeep kaur.
Fantastic experience: I have a great experience by the service of sohnia #kataria tours and travel# in terms of booking flights. Thank you so much a great deal . Next time again!
Fantastic experience: I highly recommended kataria tours and travel . booked my flight with Amandeep ,I appreciate her professional deal and services.
Fantastic experience: the survice provided by Neha mam on derry location was excellent , their ticket price also cheaper when we compare to other travel agents . Thanks to kataria travels .
Fantastic experience: AMAZING customer service, cannot say enough how professional they are. Neha truly went above and beyond to assist us. I will highly recommend this place to everyone I know!!
Fantastic experience: Best ticket price in town they have nice vacations deals
Fantastic experience: Trust worthy Thanks neha ghai
Negative experience: Bad service. unprofessional staff
Negative experience: Very bad experience I have. I booked ticket of me and my baby from Amandeep. When I go to the airport they ask me that there is no any ticket of your baby.After this they tell me that the ticket of your is not linked with your ticket . I called them from airport and at that time when I was at airport they attach the ticket of my baby with my ticket at that time. I face very hard time at airport for 1 hour because of this Amandeep. My husband called Amandeep to know about bags and she speaks very rudely that your wife calls and messages me from a long time about the same topic. Soo this is my experience with Kataria. Everyone please choose another ones for the ticket if you don’t want any trouble at the airport. If we pay for the ticket then we have the right to know each and every thing about the ticket whatever how many time it is. Amandeep please keep your attitude in your pocket because everyone have their own…
Negative experience: I first time booked a ticket with them and my experience was worst , there customer service is not good they not deal properly.
Negative experience: Customer service is very poor and they are not providing any assistance after getting money…
Fantastic experience: I booked last minute international flights with Huma, she is very helpful and understanding. Thanks Huma from Sandeep
Positive experience: My experience was v good with Neha at Kataria travels She helped me getting good deals .Always recommend all to book Air tickets from Neha
Fantastic experience: Amazing service!! Help from booking till travel is completed!
Negative experience: You guys don’t take our call serious. You guys told me to wait and just hang up my call.
Negative experience: There is lady Amandeep she’s is very rude first time I call very bad experience and she discount the call without any reason
Negative experience: Stay away from these travel agency. Just rude , unprofessional
Negative experience: Liers....., bad experience twice, always increase price while final booking.
Negative experience: Honestly My First experience with this travel agency was good, as it was with “sonia”. But few days earlier i talked to AMANDEEP she was actually rude for NO reason. I asked for price match (as they matched earlier also), but she didn’t even wanted to talk about it or whatsoever she just said okay! Then book Online !! And then she blocked !! she needs to learn customer service skills and keep her so called attitude to her own. Because there are hundreds of travel agencies with polite and good attitude staff !!
Fantastic experience: Best travel agent in town. Appreciate your professional staff and service with great deals and prices
Fantastic experience: Best place to book your tickets from . It's been six years and have I always booked my flight tickets from them. Excellent service. The whole team is good. Thank you Neha Mam and Navjot Mam for your help.
Fantastic experience: Prices are reasonable and affordable. Thanks kataria travels
Fantastic experience: I highly recommend Kataria Tour and travels to anyone looking for a stress-free, enjoyable travel experience. I’ll definitely be booking with them again for future trips!
Fantastic experience: Very good service from staff. Highly recommend
Fantastic experience: Great customer servive
Fantastic experience: Excellent service helpful
Fantastic experience: Best prices for tickets in all over gta
Fantastic experience: They processed our OCI application and were very professional. They provided regular updates and answered all our questions patiently.
Negative experience: I asked a question that I found a lower price ticket and the person said okay book with them and did not even try to look for other dates or explained anything why they gave us the price they have. Thanks for taking my call.
Fantastic experience: I recently used Amandeep Ma'am's services to book a flight, and I couldn't be happier. She was extremely cooperative and helpful throughout the entire process. Her professionalism and dedication ensured everything went smoothly. I highly recommend her services to my friends and family. Thank you, Amandeep Ma'am, for your outstanding assistance! - Dinesh Kumar
Negative experience: Unprofessional staff
Negative experience: Worst travel agent. Very poor service.
Fantastic experience: I had fantastic experience with them. The entire process of booking tickets was hassle free. I would highly recommend them to anyone looking to book flights. Aqeel was incredibly helpful and answered all my questions and concerns. I will definitely use their services again for future travel. Thankyou so much!
Fantastic experience: "Booking with Kataria travels was the best decision we made for our vacation! Their expertise and attention to detail ensured that every aspect of our trip was flawless. From recommending hidden gems to arranging seamless transportation, they truly made our experience unforgettable. Can't wait to plan our next adventure with them!"
Fantastic experience: "Exceptional service from Kataria travels. Their team went above and beyond to make our trip unforgettable. From the moment we inquired to the day we returned, every detail was taken care of seamlessly. Couldn't have asked for a better travel experience. 5 stars all around!"
Fantastic experience: "Amazing experience with Kataria tours and travel. From start to finish, everything was well-organized and exceeded our expectations. The itinerary was perfectly tailored to our preferences, and the local guides were knowledgeable and friendly. Highly recommend booking your next adventure with them!"
Fantastic experience: "Smooth booking process, friendly staff, and great value for the money. Overall, a hassle-free travel experience. Will definitely book with them again!"
Negative experience: Too expensive to book tickets with them… even for the cheaper airlines… they gonna tell you too much and when I compared price on my own.. it was way cheaper
Fantastic experience: It was a short trip, talking to miss navjot and booking flight to india was so easy, was not expecting that! Will recommend cause of nice behaviour and easy experience!
Negative experience: WORST TRAVEL AGENTS / CUSTOMER SERVICE EVER! Navjot was super rude to me for no reason. I called them to book flights and she told me to stay on hold but instead the call got disconnected. I called back just to stay online and Navjot told me, “Why do you keep calling? You just called us 2 minutes ago and calling us again? Stop calling and we will call you back whenever she’s available”. The other agent Simran called back, and instead of enquiring about this, asked me to “leave it”.
Fantastic experience: Neha was great to work with and was able to find us an amazing deal when looking for flights. We were able to book without any problems. Great Service!
Negative experience: Booked with them to go to India, when got to the airport I was told they can't see my name in the system and that my ticket was showing canceled. I was told by the counter crew to wait for manger and he will get it all sorted. Had to wait for OVER 2 hrs before the airline was able to figure this out. Don't buy the group tickets option from Kataria travels. Seems that they are buying these group tickets for VERY cheap and selling them VERY expensive. I was dealing with Neha at Kataria travel. Been here since 12 and now it's 2:30.
Negative experience: Service is completely garbage. DO NOT RECOMMEND THIS PLACE TO ANYONE. Call twice within an hour requesting pricing for a ticket. Both times I was told that they're going to get back to me. Never bothered to call. Called the next day. Spoke to somebody who said that they didn't know how to speak English that they're going to transfer me to somebody that who knows how to speak English. You run a business in travel accommodation and you have people answering the phone that do not know how to speak English. Give me a break. Obviously these people don't need the business neither do they care about there despicable customer service!!!!! Can't wait for your generic copy and pasted response that you reply with to all the reviews.
Fantastic experience: I deal with Rajni mam.she is extremely helpful …I recommend everyone to visit this place as they all are such a nice people speak with their customers in a polite way
Fantastic experience: Applied for uk tourist visa got in one week. All the credit goes to navjot Mam for being so positive and helping me out in a very quickly and in very professional way. Thank you keep it up !
Fantastic experience: Excellent service,,,, very polite staff,,, Simran G explained every date according to our tour… Appreciated
Fantastic experience: Very friendly staff and very helpful. They were able to help me find a ticket that worked within my budget very quickly. Highly recommended.
Fantastic experience: Navjot. Is the best ..so knowledgeable and Professional
Negative experience: Worst experience. They screwed up my whole flight. Never going back to these guys. Unprofessional. And rude people
Negative experience: Overpriced and does not justify reasonable prices - please use online services and not this travel group.
Dear Client,
Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our customers, and we regret to learn that your experience did not meet your expectations.
We understand that pricing is a significant factor when choosing travel services, and we apologize if you found our offerings to be overpriced. We constantly strive to provide competitive and reasonable prices for the value we aim to deliver. Your input is invaluable, and we will certainly take your comments into consideration as we continually evaluate and adjust our pricing structures. If there are specific aspects of your experience that you would like us to address or if you have any suggestions for improvement, please feel free to reach out to our customer service team directly. We value your input and would welcome the opportunity to better understand and address your concerns.
Thank you again for sharing your thoughts with us, and we hope to have the opportunity to better serve you in the future.
Fantastic experience: navjot help me for india visa she so nice and kind. Very good service friendly staff never see this kind of service before. i very happy with service.
Dear Atul,
Thank you so much for taking the time to share your positive experience with Navjot and our team. We are thrilled to hear that Navjot provided you with excellent assistance for your India visa application and that you found our service to be friendly and top-notch.
We take great pride in delivering exceptional customer service, and it's incredibly rewarding to know that Navjot's kindness and helpfulness left a lasting impression on you. We will be sure to pass along your kind words to Navjot and the rest of our team.
Your satisfaction is our priority, and we are grateful for your feedback. If you ever have more travel needs or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing our service, and we look forward to serving you in the future.
Fantastic experience: Excellent service very cooperative stuff i realy recommend people for fast services
Dear Davvy,
Thank you for taking the time to share your positive feedback! We are delighted to hear that you had an excellent experience with our service and found our staff to be cooperative. Your recommendation means a lot to us, and we truly appreciate your kind words.
Providing fast and efficient services is a priority for us, and it's wonderful to know that our efforts have made a positive impact on your experience. If you have any friends, family, or colleagues who may benefit from our services, please feel free to share your recommendation with them.
Once again, thank you for choosing our service and for taking the time to share your satisfaction. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to let us know.
We look forward to serving you again in the future.
Fantastic experience: Very professional and trusted services.
Thank you for your kind words! We are glad to have provided you with professional and reliable services. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Fantastic experience: Excellent and adorable service, Kataria Tours, especially Navjot beta ji. Thanks
Thank you for your excellent and adorable feedback! At Kataria Tours and Travel, we take pride in providing exceptional service. We are grateful for your kind words and especially appreciate your mention of Navjot beta ji. Thank you once again for choosing us!
Fantastic experience: If u have a dream of worlds tour then don't worry they will compete. Solutions for everyone. I will highly recommends and never every seen in my life service which I received. Thanks
Thank you for your positive feedback! We are glad to hear that we were able to fulfill your dream of a world tour. At Kataria Tours and Travel, we strive to provide solutions for everyone's travel needs. Your recommendation means a lot to us. We are grateful for the opportunity to serve you and look forward to assisting you in the future. Thank you again and have a great day!
Negative experience: Very poor customer service. Everybody should avoid to take service from them, Lots of fake promises and lies.
Dear Brar, We deeply regret to hear about your negative experience with our customer service, and we sincerely apologize for the dissatisfaction you encountered. Your feedback is crucial, and we genuinely appreciate your honesty in sharing your concerns.
The service you received does not align with the high standards we aim to uphold, and we take your feedback very seriously. We are actively working to address the issues you've raised within our team to ensure a better customer service experience in the future.
We understand the importance of transparency and delivering on promises, and we deeply regret any instances where this may not have been the case. Rest assured, we are committed to making the necessary improvements to provide our customers with a more reliable and trustworthy service.
If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly. We appreciate your feedback and hope you might consider giving us another opportunity to serve you more effectively in the future.
Thank you for sharing your thoughts, and we aim to regain your trust and confidence in our services.
Fantastic experience: Very good service
Thank you for your kind words! We strive to provide excellent service to our customers at Kataria Tours and Travel. We appreciate your support and look forward to serving you again in the future.
Fantastic experience: good find
Dear Harjeet Singh,
Thank you for your kind words. We are delighted to know that you had a good experience with us. We hope to serve you again soon.
Warm regards,
Kataria Tours and Travel
Positive experience: They provided good service. Booked ticket to Qatar for FIFA World Cup and they were aware of visa formalities in layover countries.
Thank you for choosing Kataria Tours and Travel for your travel needs. We are glad to hear that you found our services satisfactory and that we were able to assist you with your ticket booking for the FIFA World Cup in Qatar. Our team is well-informed about visa formalities in layover countries to ensure a smooth travel experience. We look forward to serving you again in the future.
Negative experience: Do not trust the owner Avtar he took the money from our visa and forcing us to fly without our confirmation later when i spoke to his staff they were able to make changes but the owner was not doing it.
Dear Harmanjeet,
We are deeply sorry to hear about the experience you've had, and we appreciate you sharing your concerns. Your feedback is important to us, and we genuinely regret any inconvenience you encountered.
The situation you described does not align with the level of service we strive to provide. We sincerely apologize for any difficulties you experienced, particularly in dealing with the owner, Avtar.
We value your feedback, and we take it seriously. We will address this matter within our team to ensure a better experience for our customers in the future. Your trust is important to us, and we are committed to making necessary improvements in our service.
If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly. We hope you might consider giving us another opportunity to serve you more effectively in the future.
Thank you for bringing this to our attention, and we are dedicated to delivering a better service experience.
Warm regards,
Kataria Tours & Travel Team
Fantastic experience: Got ticket from Toronto to Delhi with reasonable price. Staff was really friendly and helpful. I was glad to get ticket from them
Thank you so much for choosing Kataria Tours and Travel for your ticket from Toronto to Delhi. We're delighted to hear that you found our prices reasonable and that our staff was friendly and helpful. We strive to provide excellent service to all our customers. We hope you have a wonderful trip and look forward to serving you again in the future!
Fantastic experience: I book a ticket with Kataria tours and travel. Prices was really good with a small stop over. Service was exceptional. Staff was really friendly and helpful. I recommend to get tickets from them
Thank you for choosing Kataria Tours and Travel for your ticket booking. We are thrilled to hear that you found our prices to be really good with a convenient stopover. Our team takes pride in providing exceptional service, and we are delighted to know that you found our staff to be friendly and helpful. We appreciate your recommendation and look forward to serving you again in the future.
Negative experience: Do not trust these people with your visa applications. They will promise to have it ready within 30 days, and then turn around and say it’s not their fault. Additionally, on their recommendation, I changed my ticket to open status, and they reassured and promised me they would get me on a flight once my visa came. Once my visa came they kept telling me to wait for the next day, and stalled me for an entire week. Then the girl who called me said I have to buy a new ticket if I wanna go and that’s the only way. My dad spoke to another agent the same day from the same company who said they had a flight, but once the girl who I was speaking to found out, she shut that down. These people will scam you to get more commission out of you.
Dear Harraj,
Thank you for taking the time to share your feedback about your recent experience with Kataria Tours and Travel. We truly appreciate your honesty, as it helps us identify areas for improvement.
We're genuinely sorry to hear about your less-than-satisfactory experience, and we want to assure you that your feedback does not go unnoticed. Our team is committed to delivering the best service possible, and we're working diligently to address the concerns you've raised. Your input is invaluable to us as we strive to make meaningful improvements in the services we provide.
Please know that your feedback will be used constructively, and we will take the necessary steps to rectify the issues you've encountered. Our ultimate goal is to offer a seamless and exceptional travel experience for all our customers. We sincerely hope you'll consider giving us another opportunity to serve you in the future so that we can demonstrate the improvements we're making.
Once again, thank you for sharing your thoughts with us, and please feel free to reach out if you have any additional feedback or concerns. We are committed to delivering the top-tier service our customers deserve.
Fantastic experience: Excellent service…
Dear Rabia Rabia,
Thank you for your kind words! We are delighted to hear that you had an excellent experience with our service. It has been a pleasure serving you, and we hope to assist you again in the future.
Best regards,
Kataria Tours and Travel
Negative experience: Worst experience ever…owner don’t have manners to talk with girls… The worst person and company ever..
We are genuinely sorry to hear about your negative experience, and we sincerely apologize for any unpleasant interaction you had with our team. Your feedback is crucial, and we take it seriously.
Respect and professionalism are core values that we uphold in all of our customer interactions. The behavior you described is not reflective of the level of service we aim to provide. We understand your frustration and disappointment, and we are committed to addressing this issue within our team to ensure a more positive and respectful customer service experience in the future.
We value your feedback and hope you might consider giving us another opportunity to serve you in a more professional and courteous manner. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly.
Thank you for sharing your thoughts, and we are dedicated to delivering better customer service in the future.
Warm regards,
Kataria Tours and Travel Team
Negative experience: Very poor communication skills. Don’t treat customers properly after your work is done!!! Avoid going to these people.
Dear Shobi,
We are genuinely sorry to hear about your experience and the communication challenges you faced. Your feedback is important to us, and we regret any dissatisfaction you encountered.
Effective communication and ongoing support are fundamental to our customer service, and we sincerely apologize if you found them lacking in your experience. Your feedback highlights areas for improvement, and we are committed to making the necessary changes to ensure a more positive and professional customer service experience.
We value your input and hope you might consider giving us another opportunity to serve you more effectively in the future. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly.
Thank you for bringing this to our attention, and we are dedicated to delivering better customer service in the future.
Warm regards,
Kataria Tours and Travel Team
Negative experience: Not recommend before they was good but now their price always too high when we compare then other
Dear Hardeep,
We appreciate your feedback, and we are sorry to hear that you've found our prices to be higher compared to others. Your input is important to us, and we take your comments seriously.
We understand that competitive pricing is essential for our customers, and we are committed to providing cost-effective travel solutions. We continuously review and adjust our pricing to ensure that it remains competitive in the market.
We value your business and your feedback, and we hope you'll consider giving us another opportunity to serve you in the future. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly. Your feedback helps us make improvements to better serve our customers.
Thank you for sharing your thoughts, and we look forward to the chance to serve you more effectively in the future.
Warm regards,
Kataria Tours and Travel Team
Negative experience: Completely unacceptable service! My flight got changed and they didn’t give me any update. Also told me I had a carry on and I had to find out the same day I would have to pay for it and they said they wouldn’t do anything it’s between me and the airline, but they were the ones that told me that I could bring it. Would not recommend to anyone to use this service.
Thank you for taking the time to provide feedback on your recent experience with our service. We understand your concerns and appreciate your perspective.
As a travel agency, we acknowledge that certain aspects of travel, such as flight changes, are often handled directly by the airlines. While we strive to provide accurate and up-to-date information to our customers, it's important to clarify that the responsibility for notifying passengers about flight changes primarily lies with the airlines themselves.
Nonetheless, we do understand the frustration you experienced, and we are committed to continuously improving our communication processes to better assist our customers. Your input is valuable to us, and we take it seriously as we work to enhance our services.
If you have any further questions or would like to discuss your specific case in more detail, please do not hesitate to contact us directly. We are here to assist and address any concerns you may have.
Thank you for your understanding and for sharing your thoughts with us. We hope to have the opportunity to serve you more effectively in the future.
Fantastic experience: My interactions with Kataia Travel are consistently courteous, prompt, polite, and professional. When I have a query, Mr. Kunal responds as soon as possible at the lowest prices and takes the time to carefully and compassionately explain everything to my satisfaction. Mr. Kunal is a genuinely nice person with amazing expertise of his line of work. I'd advise everyone to use them.
Thank you for your kind words, Tanya! We appreciate your feedback and are delighted to hear that our team at Kataria Tours and Travel has consistently provided you with courteous, prompt, polite, and professional service.
We take pride in offering the lowest prices and ensuring that all your queries are addressed in a timely manner. Mr. Kunal is truly dedicated to his work and strives to provide our customers with a satisfactory experience. We highly recommend our services to everyone.
Thank you for choosing Kataria Tours and Travel!
Negative experience: Worst service
Dear Balwinder,
We are sorry to hear about your experience with our service, and we genuinely apologize for any dissatisfaction you've encountered. Your feedback is important to us, and we appreciate your input.
We value your business and your feedback, and we are committed to making necessary improvements to better serve our customers. If you have any specific concerns or details you'd like to share regarding your experience, please feel free to contact us directly.
Thank you for sharing your thoughts, and we hope to have the opportunity to serve you more effectively in the future.
Warm regards,
Kataria Tours and Travel Team
Fantastic experience: Great service.
Thank you for your kind words! We're glad to hear that you had a great experience with us.
Positive experience: Good customer service
Thank you for your review, Dalip Singh! We are glad to hear that you had a positive experience with our customer service. We strive to provide excellent service to all our customers.
Fantastic experience: Navdeep was wonderful and professional
Thank you for your kind words, Palvinder Kaur! We are thrilled to hear that Navdeep provided you with a wonderful and professional experience. We strive to deliver top-notch service to all our customers. We hope to see you again soon!
Negative experience: One of the worst experiences I have had of dealing with a travel agency is with Kataria travels. The agent’s are simply unresponsive with lack of knowledge and business awareness. They have no clue of online prices, flight options and if you get them to book a ticket, they are unable to explain the price breakdown. Additionally Kataria travels overcharges by a huge amount. E.g. I called the airlines directly for a date change option and was able to execute a date change @ $ 450 for which Kataria travels quoted me $700. I would strongly recommend not to fall for this travel agency. They provide a bad client service and overcharge. PLEASE LOOK FOR OTHER OPTIONS !
Dear Akash, We are truly sorry to hear about your disappointing experience with our services. Your feedback is invaluable, and we appreciate your candid comments.
We deeply regret that you found our agents unresponsive and lacking in knowledge. This is far from the level of service we aim to provide, and we sincerely apologize for the inconvenience you encountered. We take your feedback seriously and are committed to addressing these issues within our team.
Regarding pricing and cost discrepancies, we apologize for any confusion that may have arisen. We understand the importance of transparent pricing and will be reviewing our pricing structures to ensure accuracy and fairness.
Your experience does not reflect the standard we aspire to uphold, and we genuinely appreciate your input. We will work diligently to make the necessary improvements to deliver a better service to our clients.
We hope you'll consider giving us another opportunity in the future, and we aim to provide you with a significantly improved experience. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly.
Thank you for sharing your thoughts, and we are committed to delivering a better travel experience for our clients.
Negative experience: No idea
Thank you for sharing your thoughts, and we look forward to the chance to serve you more effectively in the future.
Negative experience: Wow.. great way to deal with new customers. The lady on call literally put the receiver down with a bang while I was still talking that I am looking for tickets! And didn't even take my call afterwards. If you can't help someone, atleast be polite. I would never deal with such unprofessionals! Pathetic
Dear Niharika, We are deeply sorry for the unacceptable experience you encountered while contacting our customer service. Your feedback is essential, and we genuinely appreciate your honesty in sharing your concerns.
The behavior you described does not align with the level of professionalism and customer service that we strive to provide. We are taking your feedback seriously and will address this matter with our team to ensure that such incidents do not recur in the future.
Politeness and respect are core values we uphold in our customer interactions, and we deeply regret that you did not experience this during your call. Please accept our sincerest apologies for this lapse.
We understand your frustration, and we hope you can give us another opportunity to serve you in the future. We are actively working on improving our customer service to ensure a better experience for all our customers.
If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly. Your feedback is invaluable in helping us make meaningful improvements.
Thank you for bringing this to our attention, and we look forward to the chance to serve you better in the future.
Fantastic experience: A one stop shop for your travel needs
Thank you for your kind words! We are delighted to hear that you had a great experience with us. It is our pleasure to be your go-to destination for all your travel needs.
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