redtag.ca Corporate Office

Fantastic experience: Everything seemed fairly straightforward and easy to navigate.

Negative experience: Red tag turned my Christmas and new year holiday into nightmare they gave wrong time on my ticket and when I checked prior to my flight I got txt message saying only the boarding gate changed the time on the ticket was 9 am and the flight took off at 7:15 am still I was 6:25 at the airport they kept me waiting till the airplane took off and they refused to refund my money.don’t book with them again.

Fantastic experience: I spoke to Stephanie and she is awesome in helping me.

Positive experience: I found the website really easy to navigate and easy to book travel.

Fantastic experience: Always quick easy booking. Prices are very fair compared to other sites.

Positive experience: Prices Are a little high, but some of their customer service is amazing! I connected with Rita Sanduja, the only one that ACTAULLY helped, was very kind, and patient with me the whole step of the way! She gave me a really good price that no other rep from REDTAG was giving, and I could tell she was actually trying to look for good deals for me. Make sure you only speak with her!

Negative experience: Made a mistake in booking. Called 5 minutes after and would not cancel. Problem is, before you press booknow they don’t show you details to confirm. Long time customer. I will NEVER use them again.

Fantastic experience: I've booked a few different trips both internationally and local with RedTag.ca and I've never had any issues. The flights, car rentals, and hotels have always worked out fine. I would definitely recommend RedTag.ca!

Fantastic experience: Redtag prices are always competitive!

Fantastic experience: Great booking experience

Fantastic experience: Great website, quick and simple ! we are all booked and excited to have found the lowest price out there for this resort we had an eye on !

Fantastic experience: It's easy to hook with them. I like this website and prices as well. my first try was declined and agent called me and in very nice manner explained what I need to do next, so after I made it correct. thank you! will book with you again!!!

Fantastic experience: the on line customer representative was fast and gave me needed information

Fantastic experience: So easy and pain free to book

Fantastic experience: Thank You to my Bestie for recommending Red tag. Found me a deal better than a travel agent that my sister has been working with for months.

Fantastic experience: Red tag is fantastic! We have just booked, however they seem to be the most competitive vacation site out there

Fantastic experience: Shout out to Cherie, she was awesome!! A+++ made a complex booking so easy thank you!

Fantastic experience: easy fast trouble free

Negative experience: 12-03-2024 My best 1/2 booked an all inclusive with Redtag in late November 2024. I checked the pricing on 12-01-2024. The pricing for the vacation had dropped $275 CAD. I was no the CHAT with Allison at Redtag and was advised that difference in price was not refundable. I was advised that Redtag was not the host of the all-inclusive vacation so they could not provide a refund, Hmm. Redtag was more that happy TO TAKE OUR DEPOSIT and I'm sure will have no problem taking our FINAL payment! Guess it's NICE to be in a position when you have ZERO RESPONSIBITY to your customer other than TAKE THEIR $$$$! 12/31/2024 UPDATE: Redtag did contact me and asked from our booking number? I was tardy and it took me a few days to respond with the booking number on 12/11/24. To-date I have not heard anything back from Redtag?

Fantastic experience: I use redtag all the time. Not only do they have the best deals but the process is easy. Highly recommend.

Negative experience: We had great service from Tricia, she helped us a lot by finding us the best deal and being patient with our questions. Thank you Tricia!! @redtag - unfortunately our review must change - prices went down significantly and you guys won’t provide any compensation, thought you guys had a low price guarantee?? Seems like we’ll go to your competitors that offer compensation.

Negative experience: Very poor customer service

Positive experience: Quick, easy and economical booking of a last minute vacation package.

Fantastic experience: Always a good experience booking with redtag, always recommend

Negative experience: Booking process was a disaster. Site confirmed that booking was done, but then agent called saying it didn't go through up-charging $100, refused to allow to speak with the manager, and finally, after an hour of verbal fighting found out a way to find trip at the same price on a different portal... Totally miserable experience. Will not return there ever again...

Fantastic experience: Redtag has the best website! Easy to navigate and easy to know what you are getting. Love it.

Fantastic experience: Redtag bookings always work flawlessly. That is really all anybody needs to know.

Negative experience: RedTag (Redlabel Vacation) scam I recently booked a Sunwing vacation on Redtag.ca over $5000, but one of my family members made a mistake on her name. Redtag.ca charged me $28 to correct it. However, when I logged into my Sunwing account, I saw that name changes are supposed to be free. I called RedTag (Redlabel Vacation) to address this, but they refused to help. This feels like a scam to me. There have been numerous complaints about RedTag (Redlabel Vacation) from customers who have experienced issues with their services. Some common complaints include unexpected charges, poor customer service, and difficulties with booking and cancellations

Fantastic experience: Allison from Redtag.ca is very helpful in answering all my questions and connecting me to a reservation agent for my bookings.

Fantastic experience: Good site to book your vacation needs. Very quick, very understandable.

Fantastic experience: I always use redtag to book my vacations. I really appreciate how they include the taxes and fees into the price while you're shopping instead of tacking them on at the end like a lot of other sites that I have looked at. I do wish that the back button in their browser took you back to where you were and not the top of the page. Just saying.

Fantastic experience: Love booking with Red Tag!!! Always the best deals and great service :-)

Negative experience: I was booking a family trip with my extended family (siblings + their kids and parents). Since the website did not allow us to book multiple rooms with children on the booking, we had to all book individually. We walked through the process together, filled in our info together and all hit "confirm booking". Only one of the reservations actually went though. The others got an error message saying the flights were no longer available. They had to restart the process and were upcharged $600 for the same flights that were supposedly no longer available. I contacted redtag with more details, as requested in their response to this google review, and was told there was nothing they could do as pricing is controlled by the tour operator. Given this response, I would recommend to anyone that they book directly with the tour operator as redtag offers no advantage or accountability.

Negative experience: Tried to book a vacation package with a group. We weren't able to book all together because it wouldn't allow us to book more than one room with kids on the booking even though we are multiple families. Instead we all tried booking for separate devices at the same time and only one of our party's bookings was accepted on the first go. Everyone else's booking failed, stating that the selected flights were no longer available. When we went back to try to book different flights, the same flights were available but at an additional cost of $600. The booking system is difficult to use, and the pricing changes from one minute to the next.

Negative experience: Air Canada Vacations was notified on September 20th of this occurrence and has still not responded to this matter. Regtag indicates that the contract is between Air Canada Vacations and the resort itself. I have attached responses from both Air Canada, Regtag and the resort in which no one has actually followed up with me! Inquiry Type Post-travel - Hotel stay Inquiry Details I hope this message finds you well. I am writing to bring to your attention a serious security issue we experienced during our recent stay at the BlueBay Grande Esmeralda Resort from September 12th to September 15th, 2024. Upon our arrival, we were informed that our room was not available, and we spent some time at the pool. Later that evening, while dining at the Jaal’Ha restaurant, my iPhone went missing from our table. Despite our efforts to locate it, including inquiries with the staff and a report to security, we were unable to recover the phone, although it continues to show a location in Mexico via iCloud. The following day, while having lunch at the same restaurant, we experienced another distressing incident. We placed our beach bag, which contained personal belongings and money, on our table. Upon finishing our meal, we discovered that the bag had been taken. My travel companion sought assistance from the restaurant staff and, after expressing our intention to involve security and police, the bag was returned to us. This incident prompted us to file a complaint with the resort's security, as we felt our personal belongings were not secure. Unfortunately, the situation escalated on our final day. While at the main pool, we became disoriented and lost consciousness. Upon regaining awareness, we found ourselves in a distressing situation involving hotel staff and police. We were arrested and detained until 4:30 AM, during which time $500 USD was taken from us under duress. We were released without our belongings, including money, electronics, and personal items. It is evident that we were victims of a coordinated effort to rob us. The treatment we received from the resort’s security and local authorities was alarming and left us feeling unsafe. We believe that the resort's security cameras hold crucial evidence of these events, and we urge Air Canada Vacations/Red Tag to investigate this matter thoroughly. This experience has deeply affected our well-being and sense of security as travelers. We entrusted Air Canada Vacations and Red Tag with our vacation plans, only to endure a traumatic experience that no traveler should have to face. We implore you to take this matter seriously and ensure the safety of future guests at this resort. Thank you for your attention to this urgent matter. We look forward to your prompt response.

Fantastic experience: Quick no problem booking with excellent price!

Negative experience: The worst stuff and people in charge are in this place. I can't imagine if this is Canada IRCC office. 0% helped receive.

Fantastic experience: Allison is a great rep :D

Fantastic experience: We have use several all-inclusive vacation booking sites, Red Tag gives you several dates to choose from which include the lowest-priced for days/weeks. Easy to use and if you have questions, you just have to use the chat and you get the information you require! Best travel site I have used so far after many uears of travel south.

Fantastic experience: used this service many times always satisfied 100%

Fantastic experience: Travelling made easy with Redtag. Whenever I'm looking for a any kind of vacation I always come to Redtag. Of course I still compare with other travel sites but the deals on redtag have never been beat. Also its a very user friendly site. One thing I really appreciate is the prices being in CAN instead of USD I know exactly how much I have to pay without the hassle of conversion.

Fantastic experience: Allison was beyond helpful and so efficient! She knew the answer to all of my questions through chat and responded super quickly with so much detail. I only wish I could have booked with her however Red tag does not allow bookings to be done through chat.

Fantastic experience: This is my second time booking with Redtag. I love how easy and affordable it is to travel!

Fantastic experience: webpage is very easy to navigate, prices are indeed the best that we could find

Negative experience: Absolutely ridiculous you raise the price of the trip we’re booking as we fill out the form

Fantastic experience: Very easy and straight forward to book

Fantastic experience: Easy peasy! Second time booking with Redtag. Great experience

Fantastic experience: Booking with Redtag is always easy and secure. I have used them for close to ten years of travel.

Fantastic experience: Have booked with Redtag a few times and it has always been a smooth process

Positive experience: The site was easy to use and well laid out. Hope the vacation is as easy and relaxing as booking it.

Fantastic experience: Red tag was easy and the staff very helpfull

Positive experience: Watch out for the trips you book. The price keeps changing when you book; it says checking for new price, so this is false advertising.

Negative experience: Worst service ever! Purchased a vacation package from RedTag/WestJet, paid in April for vacation in June. Westjet cancelled flight back, contacted both WestJet and RedTag, no results, no alternatives offered to return home. Got promise regarding a compensation, was asked to keep all the receipts. Forced to pay for extra nights in the hotel while was looking for flight tickets back, bought new tickets. Submitted a claim after returning home. Got just formal replies and no compensation. This is not the way how normal companies treat clients. Warning to others - avoid these companies! Do not buy from RedTag and WestJet! Both don't care about customers

Negative experience: I paid for a hotel night in Punta Cana 5 months in advance with redtag.ca, arrived at the hotel and they told me I have no reservation on my name, I had to take a taxi and find another one available, I made the complain and they said I have to wait 5 months to get a refund! it has been more than 5 months and I haven't received a refund. worst travel website ever

Fantastic experience: Redtag.ca was easy to use and the online help answered all my questions. Very good experience.

Fantastic experience: Easy to navigate site with competitive prices

Fantastic experience: Good site Found what i needed in just a few minutes and entire process went smoothly

Fantastic experience: So far weve had quite the experience with customer service. Theyve been very clear and helpful with all inquiries me and my wife have had. We've used other agencies in the past and thought to never try again. Redtag.ca has shown theres a right way to do this.

Negative experience: Uplift failed 3 times. Credit card transaction failed twice. Was unable to get anything done om website. Complete disaster

Fantastic experience: for a first time using the service, it was very simple, and they have good deals! we use the service again in the futur!

Fantastic experience: Quick response from Stephanie advised would forward my question to reservations

Fantastic experience: Quick, easy, simplified no stress booking a sweet trip. Thank you

Fantastic experience: Just wanted to say Allison was extremely helpful and informative. Helped me make decisions on my next trip. Thank you so very much

Fantastic experience: I booked an all inclusive trip today for my wifey and I and our trip was confirmed on RedTag but it didn't show the Confirmation Number WestJet needed to book our seats. Allison online got the information needed in a prompt and friendly manner. 3 Cheers for Allison!! Thank you so much :-)

Positive experience: could not find a spot to use the $50 off welcome code for subscribing when booked trip. NEWSLTR-KDYN7

Negative experience: I tried to book over a 5-day period, a flight Rome-Porto-Lisbon . I kept getting an error message :"We are unable to verify this request". I thought initially their system was slow in updating a sold-out flight, so tried different times. Same problem. It would let me book the economy fare from Rome - Porto though. Eventually I called RedTag. I sent a screenshot of both the error message and then when the agent couldn't find the flights that I provided, sent the screenshot of the flights and fare (the flight times remained the same for 5 days, but the fare kept going up). She still couldn't find it and told me the website was just slow updating availability, offered me an earlier flight which I could not take, for more than $200 higher PP (the fare had gone up an additional $70 PP over that 5-day period). I just went ahead and booked the Rome-Porto on-line myself, which she said was not available at that price. I'm taking the train from Porto-Lisbon. No trust in Redtag customer service at all as a result.

Negative experience: I had originally posted a negative review for Red Tag last year due to a mix up on booking of flight and hotel in different calendar years and although the initial discussions didn’t start out well when I was finally connected to a manager the issues was addressed to my satisfaction and the vacation was booked appropriately. I, however, still would not recommend ever using this service again as I have again encountered an issue that quite frankly has left me incredibly unsatisfied with Red Tag’s customer service. My wife has a career tied to public school calendars and there was an amendment made to the start date of the 2024-25 school year that necessitated the need to move our current vacation plans earlier a week. I submitted a request with the same manager I was dealing with regarding the last issue asking if they could help me with the change to flight and hotel in beginning of February and had a response within days of the cost to change flights (as expected) to which I responded in email that I would like to go ahead and asked for the best way to pay for the change (CC over the phone etc). This was the last I heard from this individual. What followed was a series six emails and phone calls to this manager asking to go ahead with the change. Each call I left a voicemail asking for call back to my cell phone. Some of my emails asking for an update were specific in asking if there was another way or person I could talk to to get this moved forward again with no responses. After a month of attempting to connect with this same manager it occurred to me that perhaps this person was no longer with the organization and proceeded to call into the general help line and was told that they in fact were still an employee and they would be notified of my follow up call. I waited another week with no answer and elected to try and send an email from another account (just in case my Gmail account was being filtered) on March 25th and received an out of office reply about a return to work on Feb 26th. I called the helpdesk again and was again told that this person does still works for Red Tag in spite of the out of office response. With this I elected to just work with the helpdesk for this change and was informed that the flight and hotels changes were now double what I was originally quoted. At this point in time I am again waiting for another manager to call me back (7 days from the last call) to make things right. I cannot stress how frustrating it is the moment a change is required with this company. If you choose to go with Red Tag I recommend you do your due diligence and document everything. Get communication in email or go the extra mile like I have a record your phone calls just in case you need it.

Positive experience: purchased an airline ticket and it's processing. half hour later, I've received no verification of purchase, nor am I told where to look for verification. I guess I have to wait for an email for confirmation. I need to know whether it's booked, or else I will go on a different website. very confusing for their customers.

Positive experience: Booking online with Red Tag is easy as buying a coffee. Dealing with the agents not so much. Some of them seem agitated when ask for help. What is really missing is an appreciation of the customers being loyal to Red Tag for 37 years, purchasing over a 150 trips and nothing, abslutely no sign of apprecaition.

Fantastic experience: We have used this website several occasions to book all inclusive vacations. Its one of the top sites we use for many years. The site is easy to navigate and pulls vacation specials from other websites to save you time from using many sites. I would consider this site a trusted website.

Fantastic experience: Used Redtag for over 18 years. Never let me disappointed! Very easy, clear and understandable website design, Very easy to book, Always the best price. Love it!

Fantastic experience: I would like to thank Allison she is amazing personal. Allison is very knowledgeable and very personable and if I couple choose the person that I would chat with it would definitely be Allison. I would give her 10 stars if I could. My interactions with her have always been so pleasant and uplifting

Fantastic experience: I will never use another company but Redtag for our vacations! We used then for our honeymoon, and wedding anniversary. Not only is the pricing amazing, and customization of your trip, but they are so easy to contact! The minimal times I have had to reach out to them for information, I get a response in minutes (via Facebook messenger). The ability to customize/change depature and arrival flight times, adding on excursions when booking online, special requests for room types and celebrations...its unmatched. ❤️❤️

Negative experience: If you have to make any changes to your booking of any kind...if you don't have insurance you are out of luck!

Fantastic experience: BEST SET OF PEOPLE.SO FRIENDLY. Especially Allison. She answered my questions so fast. Allison is the best.

Fantastic experience: easy peasy and in control of what I want. Booked a cruise to Alaska in the past also and was super pleased.

Negative experience: I will never book through Red Tag again. My sister and I pressed the "Book" button at exactly the same time. Hers went through, mine didn't. By the time I got someone on the phone, they confirmed that the room was no longer available. I can book an upgraded room for $200 more or she can cancel her booking for $250. This is the biggest scam ever. I will go back to Expedia for all future vacations.

Fantastic experience: I have used Red Tag before and will again. Easy navigation and great options

Positive experience: Although we do enjoy using Redtag for booking our vacation, we were dismayed by the small print in the "terms and conditions" after receiving the promo code that would not allow us to use towards our vacation date. The date range should be made up-front before enticing clients to sign up for a newsletter, not finding out afterwards in the small print in the "terms and conditions".

Negative experience: Well since no one ever responds to complaints sent by email I will be reviewing on here. Redtag misrepresented a resort we stayed at in the Dominican as a 4 star, actually is a 2, our room was in disrepair with many broken items, chairs, thermostat, shower head, the resort rationed our water supply and scams abound this place with security guards taking bribes etc. the resort was called Wyndham Viva Heavens in Dominican Republic. Redtag you need to lower their rating to warn people what they’re getting into.

Fantastic experience: Just completed a booking, very well laid out and easy to follow

Fantastic experience: The booking process was seamless and took very little time to complete!

Negative experience: Do you guys need more money so you can hire GOOD actors for your commercials

Fantastic experience: Best web page - easy to compare hotels, prices etc... and they came through for us when our pandemic vacation fell through--we got the full amount back in vouchers from the airline. We trust redtag 100%

Fantastic experience: We have used Redtag for many trips and have always had great service. Thank you.

Fantastic experience: I always book with Itravel2000 or RedTag.. RTag has the edge and have booked last 3 vacations with them.

Fantastic experience: Such an easy site to navigate. Great prices! The only site I use for travel.

Positive experience: I was very frustrated trying to figure out how to use our airmiles on your page and it never did work. please fix this problem.

Negative experience: They advertised a price then everytime you click a vacation, it would go up $2-300. TImed out 3 times before i finally booked a vacation. I settled for a spot because the destination i chose was sold out after it timed out multiple times.

Fantastic experience: Good prices. Easy to book online where you can have great customer service.

Negative experience: red tag code red for $125.00 didn't work even though we booked on December 3rd which was the last day

Negative experience: Manager Danielle Leswick and representatives Joyce and team are the worst customer service agents. This company is a scam they hide their fees within other companies terms and conditions. Do not overpay on your vacation with these guys and book directly with the travel provider. Save your time money and frustration. Stay away!

Negative experience: After I filled in ALL of the damn information and was entering the credit card info. the STUPID IDIOTIC WEBPAGE TIMED OUT and I had to start ALL OVER AGAIN, finding flights prices, etc. !!!!!

Fantastic experience: Appreciated the different day cheaper options. The resort looks great. Looking forward to visiting Dominican Republic for the first time.

Fantastic experience: After booking a trip with another company only to discover that they were charging in USD (and that the trip would actually be nearly an extra $1000 with the conversion to CDN), I am relieved to find a company that is clear about the currency they are charging. I am really excite to have found a reasonable price for my trip.

Fantastic experience: I've booked trips with redtag two years in a row. both time the service and help have been outstanding. Every time staff went above and beyond to help.

Negative experience: Redtag sold me the tickets, Hello Sun is the tour operator in Cuba. My experience has been terrible 1) with the luggage, 2) the people who are in charge of providing the information service in Cuba you never find them and in the long run they do not give you the help you require, 3) they send you parking vouchers from PARK'N FLYING that have expired (MAY 2022) and then you get the big surprise 4) Hello Sun and park'n fly agree that they give incorrect and fraudulent information. I do not recommend anyone to go to Cuba, a country with no human rights and protections from terrorist groups and drug traffickers such as the E.L.N and the FARC are not respected. Let's not continue helping the tyrants that Hello Sun is a screen for the Cuban government, each town writes its own history.

Negative experience: I am utterly appalled by the abysmal service I received from Red Tag Travel. From the moment I attempted to cancel my trip due to the false information provided, the experience turned into an absolute nightmare. Having purchased travel insurance for this trip i did not imagine it would this hard to cancel. The reasoning behind why I wanted to cancel my trip was the fact that the Ministry of Health in Jamaica has declared a dengue fever outbreak. Firstly, I was given misleading information that led me to believe I could cancel my reservation without any issues. However, when I attempted to follow through, I was met with nothing but resistance and a complete reversal of their word. To make matters worse, during a call with their customer service, I was inexplicably hung up on mid-conversation, displaying a shocking lack of professionalism and respect for customers. This behavior is inexcusable and shows a complete disregard for customer satisfaction. Furthermore, my request to speak with a supervisor was blatantly denied, leaving me feeling utterly powerless and unheard. This level of dismissiveness and unwillingness to address customer concerns is unprecedented and frankly, inexcusable. In summary, my experience with Red Tag Travel has been nothing short of a nightmare. I implore anyone considering their services to steer clear, for this company exemplifies the worst in customer service and integrity. Save yourself the headache and frustration; choose a reputable and trustworthy travel agency instead.

Positive experience: I have been on Redtag before and am impressed with it's ease of use. Just booked a trip to Mexico for Winter Break, will see if service is good then. So far so good, though I am disappointed I cannot use Airmiles now.

Negative experience: I put 2 stars because it's hard to do changes. But the resevation agent Jacob patiently solve the problem. I'll give 5 star.