Royal Air Maroc

Negative experience: They have very dirty flights even baggage is leaking and too much heavy baggage….Because of that I always got sick

Negative experience: Good evening. I paid for a round-trip ticket through a purchasing center on behalf of Royal Air Maroc for the period from November 7, 2024, to November 21, 2024. Upon my return on November 21, 2024, my luggage was properly checked in, but upon arriving at Montreal airport, one piece of luggage was missing. Following this incident, the company's representative on site made a report and gave me a release form while informing me that in the online system the luggage had arrived at Montreal airport and would be delivered to me shortly. Since that day, I have repeatedly followed up without any response from the company. Even worse, the phone numbers do not go through, and even if we manage to reach a representative online, they let us know that they will forward our information to the appropriate party and that we need to call back within 2 days to get an update. However, there has never been any follow-up to date. My luggage was delicate because it contained important items and medications for my very ill children, not to mention those for the adults. Up to this point, I think it is a disregard on the part of the company's agents towards us as clients. It has been almost a month without any news about my luggage, and my children have not received their treatments, nor has my pregnant wife and I. The authorities will be notified to ensure that justice is served.

Fantastic experience: Very good service, the new staff at the agency in Montreal is very helpful, A+A+A+

Negative experience: What a scam! I reserved with RAM and I was unable to benefit from the 25% discount for military retirees, being told that since I made my reservation online, the discount cannot be applied!! So I did it on the website.

Negative experience: Very bad experience. I do not recommend this company to anyone.

Negative experience: Thieves! They refused to reimburse me my ticket while it was purchased less than 24hours(13hours to be precise) under the pretext that as I am departing from Morocco and it is past midnight there I am not eligible for getting my refund I have never known that . They are not professional and they do not care about you! They are just thieves and frankly pay extra and go on another company that honor their politic because these guys they will create any excuse to not guve you your money back even if it is written on their website . Could you please direct me if there is a way to write a complaint in Canada against Royal Air Maroc?

Negative experience: I do not recommend this company. I have traveled with Air Maroc several times and I have had the most unpleasant customer service. Issues like flight delays, lost luggage, and such are already annoying and very recurring, but the customer service is absolutely incompetent and rude. The worst part is that it is very racist.

Negative experience: Very bad experience This is the first and last time I try them

Negative experience: I've been waiting for a refund for two years. The worst company this earth has ever seen. If you are hesitating, don't! Don't give your money to a company that doesn't care about you and your money. They owe me a refund for two years and for two years they have been finding excuses not to do it even though they confirmed the refund. Their customer service is full of liars, ready to do anything to get you off the line and even lying without any scruples. I hate this company with all my heart and I will never waste even a penny of my life again. I prefer to pay three times more and go with Air Portugal at least we are treated like humans and not animals.

Fantastic experience: A big thank you to Afaf for her valuable assistance and exceptional follow-up in my dealings with RAM. Her kindness, professionalism, and responsiveness made all the difference. Thanks to her support, I am in contact with the company's customer service (lost luggage). A thousand thanks for your dedication!

Negative experience: After 13 hours of flying, we waited an additional three hours to retrieve our luggage — and that's no exaggeration. The service was pathetic, and the staff equally ineffective. Only one meal choice on board, and it was inedible. When you arrive exhausted after a long flight, being told to 'file a complaint' while there was only one person to unload 635 bags is a complete lack of respect for passengers. It is unacceptable to witness such disorganization and contempt. Royal Air Maroc, if this is how you treat your customers, you are well on your way to bankruptcy.

Negative experience: The worst travel agency that could exist, I do not recommend Air Maroc, never again with me, no service. They speak badly to people. There is no zero star otherwise I would have given you 0.

Negative experience: Now they offer headphones to people. Yet all we ask is to be fed. When I travel with Royal Air Maroc, I am so hungry that I get ulcers. Not only is the food not good, but there is also very little. Why is the plane ticket so expensive? 7 hours of flight for a few grains of rice and a meager fish. Conduct a survey to see what your customers think. According to many people, you are among the last airlines.

Negative experience: They always have issues with the phone! Its never working!

Fantastic experience: Dear Mr. Younes, I wanted to express my sincere thanks for the excellence of your service and the speed with which you handled my request at the Royal Air Maroc agency in Montreal. Your professionalism and efficiency greatly facilitated my experience. Thanks to you, everything went smoothly and without stress. I thank you once again for your valuable help and your commitment to providing quality service. Best regards, Fadwa

Negative experience: Lost luggage. Zero communication, non-existent customer service. Does not respond to messages. In short, I do not recommend it.

Negative experience: Never pickup the phone , horrible customer service!!

Negative experience: Unfortunately, there is a lack of professionalism from the customer service staff over the phone in Montreal. Bad experience recently: I called to change my flight date and pay the difference and the penalty, they told me that my ticket is not eligible for change but I need to buy a new ticket. I went on the app, the system accepted the loading and I only paid the penalty of +/-300$ instead of 1000$. Other points: arrogance of certain staff over the phone, lost luggage,...! For me, for my travels, RAM is a last resort. I hope the managers listen to the MREs who represent the main source of the success of our company RAM.

Negative experience: Terrible customer service. You should be ashamed of yourselves.

Negative experience: Staff in Montreal very unpleasant and unprofessional. The option for babies is too bad.

Negative experience: The worst airline, I wish that there's another adjective that can be used. My Laugauge is missing, one month plus. I have never ever spoken to anyone in their baggage department because the number on their site, which supposed to be for the baggage department, is not assigned. When you call customer service, they will tell you to call baggage department and you mention to them that the number is not assigned, they will tell you to go to the airport and you go to the airport all the staffs not coordinated. You will be receiving different information.

Positive experience: We often travel on Royal Air Maroc and are always satisfied with the excellent service on board. The only downside does not come from the airline but from latecomers or departure delays, the cause being congestion at the airports. One cannot denigrate an airline for a particular case affecting only one passenger. On one occasion, it happened that a suitcase ended up elsewhere on the planet. 48 hours later, the suitcase was delivered to our home by taxi and checked in the presence of the friendly courier. I HIGHLY RECOMMEND.

Negative experience: To be honest, I understand why people hate the company Royal Air Maroc. There is no possibility to book assistance and seats on the plane at the same time. Just nonsense.

Positive experience: Lack of professionalism regarding luggage, always missing customers' luggage

Negative experience: Simply the worst airline ever. Never fly them. Better to walk instead. Customer service is non-existent. Rude and mean can only describe them.

Negative experience: I am writing to you with growing anger following my recent experience with Royal Air Maroc. After my flight on August 30, I found only one of my two suitcases upon arrival, even though I had filed a claim on the same day at the airport. How is it possible to find only one suitcase out of two, both checked in and placed in the same location? This situation is simply unacceptable. Furthermore, my attempts to contact your customer service have been a real obstacle course. I am not getting a response, and when I finally managed to speak to someone on the phone, I was told that no one spoke French, even though you operate in a French-speaking province. This is an insult and proof of failing customer service. I want to be clear: I do not want a simple refund. I want my suitcase, which contains crucial immigration documents, as well as valuable items. This negligence on your part is unacceptable, and I will not hesitate to take all necessary measures to seek redress. I live in Canada, I pay my taxes here, and I refuse to let this matter go unresolved. I give you 24 hours to provide me with a concrete response and a satisfactory solution. If I do not receive satisfaction, I will not hesitate to escalate this situation to the competent authorities and the media.

Positive experience: A very good company, I love the support from the hotel during long layovers.

Negative experience: Probably the worst customer service experience I've had. They are not helpful and every request feels bothersome to them. ****WARNING - no matter how much cheaper the flight are with them avoid them at all cost.***

Negative experience: My return to Canada was with RAM. I informed the steward that my son is diabetic and I'm bringing special snacks with me. After 10 minutes, I asked him if he had seen the bag in question; he said no, but we will look for it. After lunch, I asked him if they had found the bag, and he said, 'Oh yes, I asked the passengers to whom this bag belongs.' I didn't get any response, so I thought it was just garbage and I threw it away. Luckily, I had some things in my bag to manage the situation. The best part is 8 hours on the plane without watching a movie or anything; the screen is defective and I can't do anything. I'm not going to complain, but I will no longer travel with this company.

Negative experience: Why did Air Maroc steal my luggage? You are miserable and have no business sense. I can understand that you are trying to offset the cost of your tickets by stealing luggage. It has become a trend. BUNCH OF MISERABLES. NEVER AGAIN!

Negative experience: Never book with this company. Without exception, flights are always delayed. Customer service is poor and the employees have no manners. If there is a problem, it's very difficult to reach them. Their prices are not worth it with all the issues involved.

Negative experience: I highly discourage traveling with Royal Air Maroc, especially if you are departing from or arriving in Canada. My experience was extremely disappointing and frustrating. After being informed of a flight change, I decided to cancel my reservation voluntarily, being within my rights. However, despite this cancellation made in accordance with the rules, the handling of my request was a true nightmare. When I contacted customer service for a refund, I was dismayed to find that a significant amount of nearly 400 dollars, corresponding to seat fees, was never returned. This lack of transparency and respect for financial commitments towards their customers is simply unacceptable. Worse still, the call center and online support gave me the runaround. Every time I tried to resolve the issue, I found myself going back and forth endlessly without getting a clear answer or solution. I opened a ticket to contest this situation and request explanations, but it was completely ignored. No response, no feedback – nothing. This attitude demonstrates a blatant disregard for the concerns of their customers and a serious lack of professionalism. This situation caused me considerable stress and great frustration. When choosing an airline, one expects proper management of reservations and refunds, as well as responsive and respectful customer service. Unfortunately, Royal Air Maroc has failed miserably in every aspect. In summary, for those seeking a hassle-free travel experience, with attentive customer service and proper refund management, I highly recommend turning to other airlines. Avoid Royal Air Maroc, especially for travel to or from Canada. Don't take the risk of having such an experience. Choose another airline that respects its customers and their rights.

Negative experience: A company without any respect for travelers, I will no longer do business with them.

Negative experience: I spent more than half of my vacation without my luggage, my mother's medications were inside. Worst airline I've ever seen. The employees, when we complained at the airport, never filled out our compensation request, customer service takes 2 months to respond and only if you harass them. Stay away!

Fantastic experience: The jewel of our country, excellent airline. Travelled in January, departure on time and baggage arrived at the destination without any issues. Among the thousands of passengers transported, there will often be dissatisfied people but happy customers will never take the time to leave a positive comment. If you rely solely on one platform, you will never choose any airline.

Negative experience: The most racist and worst company I have ever known in my life. My mother and all the Burkinabé who traveled with her, being black-skinned, were treated like cattle being led to slaughter. It's a shame to have to ask transit passengers to pay for their cabin baggage again. I find this humiliating for my community and discriminatory when comparing the treatment given to other communities traveling with them. It’s a disgrace, and I draw the attention of the media and public authorities to this discriminatory treatment that this company is deliberately operating. We are not cattle, nor slaves to deserve this mistreatment. We pay the highest prices for our plane tickets, and we cannot accept being mistreated, insulted, ignored, or even belittled by this company. Shame on you, and my mother or any family member will never set foot on your planes soaked in underlying racism again. NEVER AGAIN.

Negative experience: A company to ban from your travel plans ... it doesn’t even deserve one star. My mother-in-law traveled yesterday from Montreal to Ouagadougou with a layover in Casablanca and experienced hell and a day not yet over, as she is still on her way to her final destination. We requested wheelchair assistance for her from departure to arrival. Only at her exit from the plane in Casablanca... 4 people were there for passengers with reduced mobility, but they refused her assistance. She finally found someone to take her to the hotel... 10 hours of layover in a hotel paid for by the company... the latter kept her in a hotel of her choice and told her to pay for the room, she refused... finally, he directed her to the correct hotel... dreadful food... return to the airport with no assistance.... shameful!! And to top it all off, the company decides, against all international transport rules, to weigh her carry-on bag and with that her handbag, and informs her that she has to pay for the 4 kg of her handbag... this has never happened before... But the most dramatic part is that it was an action taken against all their clients from sub-Saharan Africa that they acted this way ... your customer policy is appalling and furthermore very directed towards certain clients of yours... hence a racially charged policy. Shame on you!!! Disgusting!!!

Negative experience: THE WORST COMPANY in the airline industry. The champions of delayed flights and lost luggage. Incompetent customer service that does not respond, and if you're lucky as a customer, you'll receive an automatic message. RAM --> Just avoid it :)

Negative experience: Avoid! I lost my luggage, and customer service doesn't even respond!

Negative experience: Unfortunately, terrible service. Our luggage was left in Morocco without any further information. They don't even know when the luggage will be sent!!! The management of this company needs to react if they want to improve the image of ROYAL Air Maroc.

Negative experience: If I could give no stars or -5 stars, I would. I have been calling for days to claim my baggage. They are not very courteous as a customer service and moreover, they make mistakes in your claim. It seems like everything is done on purpose for us to lose our luggage. I had perishable and valuable products in that bag which is probably lost, and I don't know what to do anymore. This company is horrible. Think 1000 times before taking it. I am still looking for my bag and still no response. An agent even told me it would be in Casablanca while I am already in Montreal. I think it's because I insisted so much that he answered me like that so I would leave him alone, and another one even scolded me. Shitty company...

Negative experience: A customer service plus that is zero! The person at customer service is really rude and can do anything! Except speak politely to people! This does not encourage traveling with you! Do you provide quality training and supervision?

Negative experience: This is the last time I travel with this company. A company to avoid. I requested a bassinet for a 6-week-old baby, my request was denied.

Negative experience: My 12-year-old daughter traveling alone cannot find her second suitcase. I was convinced of the reliability of this carrier; my Moroccan friends had only good things to say. I was surprised to read the TVA news article from January 2024 regarding lost luggage with Royal Air Maroc found in liquidation centers!! Had I known this information, I would have thought twice. She is going to family, the gifts are stolen, how will she dress? I didn't take travel insurance as it doesn't cover when the parent does not travel with the child. Her aunt lost a suitcase a month ago and it was never found, but I hadn't received that information before! It was only afterwards that I was told, 'oh, it's normal, luggage gets lost with Royal Air Maroc!!' No, that is not normal.

Negative experience: This known Royal Air Marco lost one of my luggage. My advice to anyone flying with them, pray you receive all of your baggage’s.

Fantastic experience: HAND LUGGAGE ONLY Great experience for our round trip flight to Morocco. No delays, exceptional staff, and the food offered on board was very good!

Negative experience: A company to completely avoid. I lost my luggage on a flight going there since December 2023. It's been 5 months that I've been waiting for responses regarding my compensation. And the customer service leaves a lot to be desired. All liars. Really, it's shameful.

Negative experience: Worst experience ever they lost my luggage stuff very rude they don’t answer on the phone they turn my vacation to nightmare

Negative experience: I'm still waiting for my refund from the corona period since October 2020 @_@ And today when I call customer service, it doesn't even ring. I don't know if they blocked my number or if they're doing it on purpose to avoid dealing with it. Customer service is zeeeero. They never give you complete information; I've been calling every 2 days for a month, and what I've come away with is that I have to wait to receive an acknowledgment for my email. That's all. They don't say how long it will take to receive anything.

Negative experience: Knew that this was not a great airline. Never travelled with them. But I thought since I'm travelling to Marocco I thought "at least they have to be competent in their own country of origin". What a mistake. My original flight was delayed at Trudeau. Instead of taking that into account in the connection flight at Casablanca, they made that plane leave even earlier that scheduled! The next plane was 7 hours later. Since it was Ramadan, they gave us no food and there was guidance available at Casablanca. The flight that was 7 hours later was also delayed 4 hours due to "technical issues". Never again. They deserve negative 5 star, but it doesn't exist here.

Negative experience: - The customer service agents do not seem to understand the emails sent by their own department. - The customer service number works once every 4 times. - An email had been sent to me in December 2023 for a credit due to a flight delay, and customer service doesn’t seem to know what I'm talking about. The agents keep passing the ball... April 2024 and still not resolved. In short... I do not recommend the services of this company.

Negative experience: Very bad experience with Royal Air Maroc. My girlfriend and I had bought tickets for early November 2023 with a cancellation insurance of over $100 per ticket. In September 2023, a catastrophe (earthquake) struck Morocco, resulting in thousands of deaths and several cities we were supposed to visit were affected. From then on, I was saddened by such an event and wanted to use our cancellation insurance to postpone our flight to 2024. But no, their policy did not cover this type of event. We called, sent emails, but they never wanted to do anything. I’m not the type to make this kind of comment, but if it can help someone choose another company to be adequately protected, my comment will have been useful.

Negative experience: I called customer service to make a reservation - but it is deplorable. The girl was very incompetent, she was unable to answer the questions asked. And then, she hung up on me. There is a lot to improve in this company. I strongly discourage it.

Negative experience: Lost our luggage on the way there and back. When we arrived in Malaga, our suitcases were left in Casablanca. Not too bad, they were delivered to us 2 days later. On our return to Montreal, we are missing one suitcase, it's been 2 months and we have no response from Ram, when we call, it's like we're bothering them. I am extremely disappointed. I have been a member of Ram for years and they won't be seeing me on their airline again. Ignorance is the worst problem-solving approach. At least give us some answers or a refund.

Negative experience: Service is horrible. All phone numbers are not valid in Egypt.

Negative experience: Very corrupt and unreliable airline

Positive experience: The devices are recent, the flights are on time. The staff is courteous and attentive. We landed twice in Casablanca - a very modern airport by the way. The food served on board sometimes leaves something to be desired, some planes do not have entertainment systems and the comfort is rather average sometimes as well, but all in all I recommend this airline which seems to take its role very seriously.

Negative experience: I should have listened to the negative reviews I heard about this airline. I decided to give it a try before dismissing it and after trying it out, I would not recommend it to anyone. I flew Montreal Accra roundtrip with them. And I had issues with my suitcases both times. They have no online options to report it so you have to wait additional hours in a long line to manually obtain a reference number to track your bags. My sister and I were demanded to check in our carry ons.. and they literally lost both of them along with 2 delayed checked bags (that they eventually found) . Their flights prices aren't even that competitive to have to go through all this. Also Morocco airport has one type of plug so if you don't have that you can't charge your devices. The customer service to report issues is not helpful at all.

Negative experience: Worst airline experience yet. The plane was over an hour late with no explanation, and despite traveling with two young children the staff refused to allow us to board priority. This is although their website specifically states that families traveling with young children DO get priority boarding. No one was helpful or kind. No compassion at all.

Negative experience: It’s been a deceptive experience calling safar flyer customer service, I have been promised a solution to my lost account password since June 2023…..

Negative experience: Online check in not available, no one to help when you call, and when there's someone they say sorry without helping. Sometimes you call and the number is unavalaible. A disgrace for the great Kingdom of Morocco

Negative experience: The baggage delayed service counter at Trudeau YUL airport is a REAL DISASTER. An absolutely terrible lady barely welcomes you, discusses with her colleague while you explain the situation, takes the baggage ticket, checks the log, and tells you that your bag stayed in your country of departure (to call back the next day and lecture you because ultimately the bag was supposedly already here), interrupts you when you want to ask questions, sends you away, tells you she'll call you back to tell you how to get your suitcase to your city 8 hours away from Montreal and ultimately, NEVER calls you back! The phone number they provide you for follow-up never answers and they also do not call you back after the voicemails left. It’s INCREDIBLE to treat customers this way. It’s a glaring lack of respect. EDIT: After insisting on the phone, I was able to deal with a VERY DILIGENT agent. A real GEM of customer service, ready to answer all my questions, to call me back for follow-up and to accommodate me to retrieve my suitcase. THANK YOU GILBERT.

Negative experience: You could at least try to make an effort to find people's luggage. I would honestly not take RAM again, they don't even answer the phone, not professional at all.

Fantastic experience: FIVE stars for the staff/ cabin crew, pilots... For over 32 years, I have been traveling with RAM, America, Africa, domestic and Europe. I am loyal. The staff are very friendly, but some high-level administrators, CEO/Board, cousins and friends of government members, are either corrupt or incompetent. A small example, the SAME menu served since 1990, to New York... chicken/meat from markets to suppliers who are friends of the government... several times, last-minute decisions to cancel flights for unknown reasons... These 'administrators' treat passengers like in a garage. I am glad that RAM is BEING SUMMONED by MTL airport FOR its POOR MANAGEMENT and mistreatment of passengers.

Negative experience: Lost my bag, no news for weeks, currently my bag is supposedly parked at Dubai Airport for the past 2 weeks with no communication, they asked me to come pick it up. I am on a different continent.

Negative experience: I would give it zero stars if i could but the min is 1. I traveled with them and when i returned to montreal didn’t find my luggages. 3 weeks later TVA nouvelle published an article saying that the luggages of the whole flight are found in a liquidation center 30min away from the airport. I went and i found my stuff. My friend found his luggage completely empty, it was 25kg+. That was after 3 weeks… i called them and the airport a lot, no one helped me at all, i went to the airport twice and again no one helped me at all. In three weeks it was one way communication from my side only. Literally, i never received 1 phone call from either the airport or the royal air maroc. And I found out about the luggage thanks to TVA nouvelle, not them, the news!!!

Negative experience: My experience with Royal Air Maroc was extremely frustrating and unacceptable, primarily due to their catastrophic handling of baggage. Not only did some of my bags stay in Morocco, but in addition, despite my multiple reports, the company made no effort to resolve the problem or even provide a suitable response. It's unacceptable! Their customer service is deplorable and seems indifferent to the serious issues of passengers. I strongly advise against Royal Air Maroc for anyone looking for a hassle-free trip. There are many other airlines that respect their customers and their belongings. Avoid Royal Air Maroc if you don't want your bags to disappear into a black hole of incompetence and indifference. It's more than just disappointment, it's a total lack of professionalism and respect for travelers.

Negative experience: Royal Air Maroc is the worst airline! I feel like the employees never know how to respond! I'm trying to get a refund for a flight that was denied to us (my family and I) since the plane we were supposed to board was out of service and was replaced by a plane with fewer seats! We only found out when we arrived at Casablanca airport!! Finding out on site about the denial! There were 70 passengers denied!!! The best part: we couldn't even confirm our presence on the flight via the website, and there was NO communication via email from RAM! In terms of modernity, it's zero! This company is very archaic in its modes of communication! Back in Montreal the next day on a charter flight from RAM, we filled out the claim documents properly. It has been 4 months that we have been waiting for compensation! When we contact RAM, no one can give us a satisfactory answer to our questions, or worse, we get different versions from one agent to another! Communication is really a major problem, both in writing - emails providing no follow-up - and orally! There is nothing royal about this company that unfortunately holds the monopoly on Morocco-Canada connections! I repeat: NEVER AGAIN will I be your customer!

Negative experience: My Canadian citizen son lost his 2 suitcases and there is no traceability according to their call center. Unfortunately, I also booked 3 tickets in June to the same destination and I am afraid that the same thing will happen to me. VERY BAD COMPANY, THE CUSTOMER IS THEIR LAST CONCERN.

Negative experience: I greatly regret having my wife and child travel with this company that has no respect for its customers. Eight (08) hours of layover at Casablanca airport without hotel or food. The ordeal doesn’t stop there. Landed at YUL in Montreal at 6:35 PM, the company kept my wife and sick child until 11:30 PM on the pretext of waiting for the luggage lost by the company. We are now in the third week waiting for the three suitcases with no follow-up. Zero communication as well. Incredible customer service and logistics.

Negative experience: Really a nonsense this company, my husband lost his luggage upon arrival in Lomé and upon arriving in Montreal it was the same scenario, until today no news while his relatives are threatening him for their packages. This company should be closed because they are messing things up and it's not serious, my husband will never take this flight again.

Negative experience: You lost our suitcase since November 25, 2023, a suitcase purchased as excess baggage and you received all the invoices for the items that were inside. I just hope that you are not thieves because you cannot confirm to us that the suitcase had not been found on December 2 and come back on January 12 to say that the suitcase was delivered on November 26. Make sure that we are not going to let this go.

Negative experience: Following a problem with this company 16 years ago, I decided not to travel with them anymore. This year I thought, well, some water has flowed under the bridge and one shouldn't hold a grudge. I was wrong; ticket purchased, 2 days later I receive a notification that I must check in earlier because they added a layover. It is impossible to cancel my flight on their website. So my recommendation is, never fly with this company, ever, ever, ever...never.

Negative experience: If I could give this airline zero star I would have. The worst company in the world avoid at all costs. More than two weeks I have been waiting for my luggages. They are so disorganized. PLEASE PLEASE PLEASE AVOID AT ALL COST.

Negative experience: Worst customer service I have ever experienced! Disrespectful, ready to take your money but not ready to assist you as soon as there is a change, shameful, utterly shameful

Negative experience: I only read stories of lost suitcases and baggage, and it continues as if it bothers no one in this company. My wife lost 2 pieces of luggage, one weighing 23 kg and a 10 kg trolley (which they forced to put in the hold) on the flight from Abidjan to Montreal on Friday, January 12th. Please, RAM, take care of this situation that only tarnishes your image.

Negative experience: It has now been a week that I am still waiting for my luggage. A new complaint will be filed. A company that claims to be proper cannot lose up to 5 suitcases, even my medications are inside. I do not recommend this company.

Negative experience: Unfortunately, there is no professionalism or respect for the customer...the traveler's comfort is the last thing they care about it ..royal Air moroco staff suffer from a major ethical problem. They give me room transit in Relax hotel no drinking water and towels in my room 146 !!!! I asked him many times to provide me abut I didn't get any answer form hotel management!!!! For 11 hrs transit they dint give my any coupon for meal !!!, it was terrible thing and rude treatment.....my room no in Relax hotel was 146 the date is 12/13 Jan, 2024 ..Montreal ...Casablanca...Istanbul

Negative experience: We lost our baggages and there is no one who help us or give you informations There is 120 persons who lost their baggages in the same flight last week

Negative experience: The RAM persists, my two suitcases remain unidentifiable and without a trace after 4 days. Have they turned into chameleons?! #InvisibleSuitcases #WhereAreThey #TerribleService

Negative experience: Avoid... lies about the timelines (10 hours in total), one night spent in a room instead of being sent to the hotel while being told 'we're leaving soon', lack of respect from the employees as if we were in a dictatorship, a watch suddenly missing from my carry-on which was forcibly taken to cargo while I wanted to take it with me in the cabin, and all this without any offer of compensation following a complaint call. These incidents were so dramatic that they made me forget the mediocre food (even stale old bread). Even if I'm paid, I won't get on board with that.

Negative experience: Impossible to reach out

Negative experience: My experience it was a disaster 1- my flight was delayed 2 hours 2- seats are so bad not comfortable 3- after all struggling they decided to leave my luggage behind in Canada because they have too many luggage on the plane ( note i took only 2 bags they are giving each passenger 3 bags+ carry on but they are unable to handle the weight) 4- I wasn’t informed that my luggage will be left behind and i have to come back tomorrow to take my Luggage. 5- i was told that my luggage will come with the next flight tomorrow Sunday 31/12/2023 , i checked online and they have no more flights until jan 1st so i am sure that tomorrow will be a waste of time. 6- cheap tickets because of lack of proficiency.

Negative experience: Flown once as full fare J-class. They don’t know how handle passengers.

Negative experience: From Air Maroc Montreal 16 times $2435 money stolen from my visa card

Negative experience: I would give this airline ZERO stars if I could but unfortunately, I have to give at least ONE star to even write my review and truly, I am disgusted to even have to do that. My husband and I travelled with this airline beginning of May 2023. We came from Canada to Morocco and we had a connecting flight to Marrakech but because the airport in Casablanca is in shambles, the customs as well as to get the luggage took hours and we missed our connecting flight. We even gave ourselves enough time to land, go through the process and catch our connecting flight. Sadly, even 3.5 hours was not enough. So we speak to an agent at the airport and get upgraded to business class seats for additional cost for the next flight as they had no economy seats left which we had to wait for 6 hours. Fine, no problem. When the time came to start boarding, it was past the flight time and we were all wondering what the hell is going on. All of a sudden, there’s two guys who just yell that there’s no plane and we have to grab our luggage and go on the bus to Marrakech!!!….. They could not answer any of our questions as to what, why or how. After all that waiting and spending business class $ just to find out that there’s no plane and we have to take a bus… but yet no sorry, no explanation. The bus ride was awful. The AC apparently was broken and the bus was jam packed. Once our trip ended, I asked for refund. It’s been over 6+ months and I have yet to see my refund. I keep contacting them every month and I am starting to believe we will never get our money back. They have ZERO customer service, ZERO respect for their clients. Lesson learned the hard way. PLEASE SAVE YOURSELF AND STAY AWAY FROM THEM.

Fantastic experience: Best

Negative experience: flights are okay, but Hands down THE WORST CUSTOMER SERVICE EVER! I lost a bag, I have been trying to reach out to the customer service for days, no body answers and then this one guy finally picks up and is absolutely of no help, he kept repeating the same thing like a bot, not listening to my problem at all and refused to contact to a supervisor either!

Negative experience: This company is the worst in the world. No respect for customers. Zero empathy on the phone. Many of their agents do not speak French or English well. They refused to give me my $1000 refund without any explanation. Be careful, don't give them your money.

Negative experience: Worst airline ever! I would have given 0 star if there were an option! Please run away from Royal Air Maroc and spend extra $ on other decent companies. You will learn it the hardest way if you encounter any issue while flying with RAM. No respect to passengers at all and mostly the ones coming from West Africa! Good luck if you don’t have any other choice.

Negative experience: The telephone service is of no help. The key phrase that the agents repeat is: 'it's another department, I don't have control.' The customer doesn't need to know your dirty laundry. I want a solution!! I travel all the time with RAM. Member of Safar Flyer. The in-flight service is impeccable, but there is still work to be done regarding the service offered through their call center.

Negative experience: bad service

Negative experience: Worst support ever. It took almost 5 months to solve my problem related to safar flyer program.

Negative experience: It is a shame that they didn't respond to me about my luggage and its over 4 weeks now, i flew from Lagos Nigeria to Montreal Canada on the 24th of August, 2023. Every customer service keeps pushing my request away, the only wrong i did was to fly with this Airline and that was a round trip.

Negative experience: Title: A Disastrous Experience: Unraveling the Woes of Royal air maroc I recently had the misfortune of booking a flight with RAM, and the experience was nothing short of a nightmare. From start to finish, their customer service left me utterly disappointed and frustrated. Here's a detailed account of my ordeal: 1. **Booking Process Hassles:** The trouble began when I attempted to book my flight online. The website was riddled with technical glitches, making it an arduous task to complete my reservation. Error messages and page crashes were constant companions, making me wonder if I'd ever secure a ticket. 2. **Inaccessible Support:** As my travel date approached, I had a few questions and concerns that needed addressing. Attempts to contact their customer service proved futile. The phone lines were perpetually busy, and emails remained unanswered for days. It was as if they had abandoned their customers. 3. **Unfriendly Staff:** At the airport, the situation didn't improve. The staff members appeared disinterested and unhelpful. When I asked for assistance with my luggage, I was met with indifference. It was disheartening to witness such a lack of courtesy. 5. **Delays and Disorganization:** To top it off, my flight was plagued with delays. No announcements were made, leaving passengers to guess when, or if, their flight would depart. The utter disorganization at the gate was disconcerting. 6. **Baggage Nightmares:** Upon arriving at my destination, my baggage was nowhere to be found. It took hours of waiting at the lost luggage counter to even file a report. The lack of accountability was astounding. In summary, my experience with ROYAL AIR MAROC was a harrowing one. From the booking process to the final destination, their customer service was a dismal failure. It's evident that they prioritize profit over passenger satisfaction. I would strongly advise anyone considering their services to explore alternative options, as my experience was a glaring example of how not to treat paying customers.

Negative experience: Dear travelers, I do not recommend this company. Lost luggage and very poor customer service online. The check-in agent in Tunisia shouted at me in the airport; it's rude. Regarding my luggage, I checked it in, but what does it mean if I can't find it in Montreal and there is no refund? It's a bad experience for me.

Negative experience: Long flights with no entertainment.. this is the 3rd time this year.!! At least an hour delay..

Negative experience: DO NOT take this company at all!! LOST LUGGAGE on the way there AND back. 1. Customer service at the airport is non-existent. Abandoned box. No respect for our time and travel to the airport. We live far away. 2. Customer service over the phone is incompetent, unable to assist you, with no empathy at all, arrogant. 3. Customer service via email is automated and completely ineffective. Avoid their discounted prices, it's really not worth it!! You will lose your belongings and your time.

Negative experience: Run away, The service is... up to third world standards. In fact, there isn't any. They overbooked a flight and unilaterally changed the travel date without notifying anyone. We arrive at the airport on the date specified on the ticket purchased from them only to be told that the departure date is the next day. Good luck asserting your rights. Avoid like a contagious disease.

Positive experience: I am giving it 3 stars, I already liked it several times. The reason is that they stopped flights to Lebanon! Disappointed!