
Padovani Travel Agency

Information about Padovani Travel Agency
L8R 2L4, Hamilton
Opening hours
- Monday: 10:00 AM – 5:00 PM
- Tuesday: 10:00 AM – 5:00 PM
- Wednesday: 10:00 AM – 5:00 PM
- Thursday: 10:00 AM – 5:00 PM
- Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 1:00 PM
- Sunday: Closed
Padovani Travel Agency has been offering all travel related services since 1968.
We specialize in Europe, particularly Italy, Greece and Portugal. We're also able to book groups, tours, and corporate travel.
Trust us to be your cruise ship and destination wedding specialist!
Our comment from TraTraTravel about Padovani Travel Agency:
Padovani Travel Agency offers exceptional travel planning services that cater to a variety of needs. Many clients have praised the agency for its excellent customer service and the expertise of its travel agents, particularly Susan and Kathy, who are known for their personalized attention and attention to detail. Customers have highlighted the seamless booking process and how agents go above and beyond to ensure unforgettable trips.
Positive experiences include:
- Knowledgeable agents: Clients appreciate the agents' extensive knowledge about destinations and their ability to tailor trips for individual preferences.
- Stress-free planning: Many have described their experiences as hassle-free, thanks to the meticulous planning provided by the agency.
- Responsive service: Customers have noted the quick responses and availability of the agents when questions or issues arise.
- Value for money: Several clients have indicated satisfaction with the prices and deals obtained.
While the majority of feedback is overwhelmingly positive, there have been some concerns regarding communication delays during busy periods, which can lead to frustration. Despite this, the agency strives to improve and meet client expectations.
Overall, Padovani Travel Agency is a top choice for anyone looking to enjoy a well-organized and memorable travel experience.
Padovani Travel Agency: Reviews
Fantastic experience: Thank you Susan for, as requested, a kick back and relaxing last minute getaway!!!
Dear Andrea, Thank you so much for taking the time and your kind words for Susan. She's the best! Your business is very much appreciated.
Fantastic experience: I was suggested to go to Padovani Travel MANY years ago, now Im addicted to them for ALL my travek needs, they are AMAZING I love them & trust them 1000000%
Shane, this is one of the kindest reviews we've ever had. Thank you so much! Your business is very much appreciated.
Fantastic experience: Susie was amazing at organizing our trip to Italy, Greece and Malta. The tours she arranged in each location were great. It was a trip of a lifetime!!
Fantastic experience: I recently booked a cruise to Italy and Greece through this travel agency, and I couldn’t be more impressed with the service! Susie was absolutely amazing from start to finish. She was incredibly knowledgeable, patient, and made sure every detail of my trip was taken care of. From helping me choose the best itinerary to offering great recommendations for excursions, she really went above and beyond. The entire booking process was seamless, and Susie was always quick to respond to my questions. Thanks to her expertise, my cruise was truly a dream come true. I highly recommend this agency and Susie to anyone planning a vacation—they’ll make sure it’s unforgettable! Ciao ciao
Maggie, we really appreciate you taking the time and your kind words, more importantly, that you had a great experience with Susie. She's incredible and always strives for great service. Look forward to seeing you for your next trip!
Fantastic experience: As a first time traveler Susan made this experience unforgettable! All of the little details and effort she made in making our experience an amazing adventure. From pick up and drop off at the airport to all of the excursions she helped us with, they were well planned and everything went perfectly seamless!! We had nothing to worry about. I can't wait to book our next trip with Susan. Thank you so much for going over and above for us Susan. Truly a trip of a lifetime.
Thank you so much for taking the time. We're thrilled you had a great experience with Susan, and you had a great trip! She always strives to provide exceptional service. Looking forward to seeing you again soon!
Fantastic experience: We just completed a 2 week- Rome and 10 day cruise of Greece and Italy, it was the trip of a lifetime, so many amazing memories, our group of 30 had an amazing time together also. Susan did an exceptional job coordinating all our day trips also, we would highly recommend her for any of your future travel plans- she is awesome, thx again Suzy
Thank you, Larry for taking the time and for your kind words about Susan. She always strives to provide excellent service and we're thrilled you had a great trip. Your business is much appreciated.
Fantastic experience: We hadn't traveled for a while so was a little nervous. Susan took care of everything for us our pick up to and from the airport . She made it so simple I have no anxiety at all. My next trip I will book at Padovani and Susan
Gary, thank you so much for your kind review. We're thrilled you had a great experience with Susan, she's amazing! Your business is very much appreciated.
Negative experience: Contacted this agency for support with a trip I was planning for my husband and I. Two weeks later, absolutely no correspondence. Sent a follow up email. No response. Look elsewhere.
Cindy, I'm so sorry, even after your review I looked for an email from you but didn't find one, not even in the junk folder. We would love to help you plan your trip if you'd give us another chance. [email protected]
Fantastic experience: We had a great trip with a large group and lots of last minute changes which susie was more than happy to accommodate, would definitely recommend and use them again in the future!
Thank you so much for your kind review, very much appreciated! Looking forward to welcoming you back anytime.
Positive experience: Thank you Kathy for your knowledge, hard work and dedication in planning our trip to Portugal! Your passion for the country and your level of expertise in booking our flights, hotels and car service was absolutely fantastic! You also gave us insight on the best activities and adventures for us to explore and we can’t wait to see them all in person! You listened closely to our wishes and made sure to include a variety of excursions that are must dos and budget friendly as well! We are so excited to take our dream trip to Portugal this Summer! Thank you so much for your efforts, We would highly recommend your services to others! Alan and Sandra
Thank you so much, Sandra, for your kind words about Kathy! She always strives to provide excellent service and is super knowledgeable about Portugal. Your business is very much appreciated.
Fantastic experience: First time i have used a travel agent and was so happy i did. Suzie made the arrangements for our large group and the trip was fantastic! Definitely recommend this Travel Agency!
Dear Cheryl, Thank you so much for your kind review. We're thrilled you had a great experience and your business is much appreciated!
Fantastic experience: Kathy Was very helpful with some paper work we had on a fill Thank you kindly
Thank you so much for your kind words and taking the time. Your business is much appreciated.
Fantastic experience: Excellent service from. Cathy! She was extremely professional, knowledgeable and personable. My sisirer and i were pleased with deal she got ua and would recommend her highly. We intend to use her gor fiture travel plans. Thank you!
Thank you so much for your kind words about Kathy. She always strives to provide excellent service to her clients. Your business is very much appreciated.
Fantastic experience: I just thought Susan was awesome she was so nice and listened when we had so many problems on our trip. Very nice would definitely book through them again.
Dear Carla, Thank you kindly for taking the time. Sorry to hear you had issues on your trip. Susan always strives to provide excellent service and we're super happy to know she did the same for you. Your business is very much appreciated.
Fantastic experience: Choosing Padovani Travel Was the best decision.Suzan Cooper made my trip so easy and wonderful.She went through and check all fair and reasonable price for my journey.Further more my return flight was changed but Suzan immediately reach out me and notify me for the options that I have to use.I decided to get a refund.Suzan handled everything in order to get a refund back as per my request.Suzan was very quick to solve my request.Suzan was very kind and helpful from the beginning to end. Can’t wait to have another trip very soon and call Suzan for a booking.
Dear Simachew, Thank you so much for taking the time and your kind words about Susan. She always strives to provide excellent service and her clients adore her (we do too!) Your business is much appreciated.
Fantastic experience: We had the privilege of booking a trip through Susan Cooper to the Royalton Chic in Punta Cana .It was a pleasure dealing with her as everything we asked was done for us …..private taxi to and from resort and excursion off the resort cannot say enough about how professional she was dealing with us thanks again we will be using you again …John and Cathy from Burlington
Thank you so much for taking the time and for your kind words. Susan is amazing and she always strives to provide great service. Your business is much appreciated!
Fantastic experience: Sonia is great, works over time to get what I wanted for my Trip, she was able to find me the best products for the best prices. Ty
Thank you, Patrick for your kind words and for taking the time! You're always welcome and your business is so much appreciated!
Positive experience: Highly recommend using this agency to help you with booking your vacations. Prices are very fair and the service is great. We personally deal with Kathy every time we book, and we couldn't be happier with her excellent service.
Dear Diego, Thank you so much for your time and kind words. Kathy always goes above and beyond, and we're thrilled you had great service! Your business is very much appreciated.
Fantastic experience: We have used Padovani Travel for all our past bookings. Excellent service, always there for you and go above and beyond to ensure your needs are met. Thank you for your services!
Thank you so much for taking the time and your kind words. Your business is very much appreciated!
Fantastic experience: In my experience with this travel agency and travel agent Susan Cooper, the booking process went smoothly and was flexible in accommodating changes. This made the entire trip planning hassle-free. Highly recommend this travel agent for those seeking stress-free travel arrangements and a great holiday. Thank you so much!
We really appreciate your kind review and we're thrilled you had a wonderful experience.Susan always provide great service to her clients. Your business is always appreciated
Fantastic experience: My new wife and I just got back from our destination wedding in Punta Cana. Susie was so incredibly integral in the planning of our dream wedding. She helped with selecting the resort and then helping to arrange travel for just under 50 of our guests. She was always super responsive whenever we needed her. Thanks again Susie!
Dear Francis,Thank you so much for taking this time to write a review for Susie. She always goes above and beyond to provide great service... we're very lucky to have her. Your business is much appreciated.
Fantastic experience: Susan Cooper is a pleasure to deal with! She always provides options and makes the suggestions that will enhance your travel experience. I highly recommend Susan Copper for all your travel needs.
Dear Peter,We thank you for taking the time and for your kind words about Susan. We are thrilled you had a great experience as that is always the goal. We think she's pretty outstanding as well!!Your business is much appreciated.
Fantastic experience: My fiancé and I wanted to book a trip for our engagement and we’re looking at resorts across Cuba ourselves before reaching out to Susan at Padovani - She picked out only the best resorts for us to choose from and we are so glad she did. We had great food, great accommodations and an overall great week at Melia Internacional in Varadero. We quickly learned while there had we planned it ourself - it would have been quite dissapointing. Susan supplied us with all the forms and customs information we needed for the smoothest airport experience there and back home. Susan gave us reccomendations of what to do for tours in Cuba and everything was a great time. We even had a little surprise when we got there from her for our engagement. We will definitely be booking again.
Thank you so much for taking the time and your kind words about Susan. She always strives to provide excellent service. Your business is very much appreciated!
Fantastic experience: I had to book my trip to Rome Italy and I usually go through CAA but I wasn’t able to book an appointment in a timely manner so I thought I would try Padovani travel. The moment I walked in I was greeted by Kathy Mateus who welcomed me so kindly and warmly. Although it was evident she was very busy and had many things on the go, she made my situation her priority and made me feel like I was her only client. She was lovely— professional, informative and very approachable and down to earth. I would have to say that I had a wonderful experience with Kathy and the staff at Padovani Travel. I have since recommended this travel service to all my family and friends. God Bless you all.
Teresa, thank you so much for your review, and taking a chance with us! Kathy is amazing and we always strive to give a great experience. Thank you as well for recommending us to your friends and family. Your business is very much appreciated! ✨️
Fantastic experience: Just finished a last minute addition to our group travel for New Years and I must say could not be more impressed with the service from our agent Katherine. She went above and beyond to help us out from beginning to end. With countless phone calls and messages she made sure we got the best deal and were taken care of. Thanks Katherine, you make travel planning a breeze!
Thank you so much Susie for your kind words. Kathy always strives to provide excellent service and we're thrilled you had a wonderful experience. Your review, and your business is much appreciated.
Fantastic experience: Very friendly and helpful staff
Dear Ron,We really appreciate you taking the time, and your kind words. Thank you!
Fantastic experience: Using Padovani Travel for the first time was an excellent decision!! With hotels, car transfers, car rental, airline tickets, ferry tickets and train tickets Susan Cooper made our Portugal, Spain, Tangier and France the Dream Vacation!!! Susan was so quick to resolve my confusion with car transfers that everything went seamlessly!!! Can’t wait to plan another adventure and will certainly call our new friend Susan. Thank you so much!! Pete and Brenda
Thank you so much for taking the time to leave Susan a review and sharing your amazing pictures! Looks like a beautiful trip. Susan always strives to provide outstanding service, we're pretty lucky to have her. Your business is much appreciated. ❤️
Fantastic experience: Our excellent travel agent Susan Cooper did for us what we could not do - arrange a 2 week trip to Italy with multiple connections, flights, car rentals and hotels. With her guidance and experience, our first trip to Italy and Europe was a pleasant and stress free experience. We ran into an issue with one of the hotels, Susan was able to get us a credit for the unused days, and the alternate hotel was perfect. If we had to do this ourselves, we would probably never go back, as it is not as easy to create a vacation without knowledge first hand, and Susan has that knowledge. From seeing the Colosseum, Vatican and Pantheon to renting cars in different cities - all without a hitch. PLUS, the way she did it, saved us a ton of money and aggravation. BRAVO Susan My wife and I can't wait to go back to Italy this summer with Susan's help. Thank you Susan, and Padovani Travel
We really appreciate your kind words and I am thrilled Susan provided you with exceptional service. She's pretty amazing and we're lucky to have her. Your business is appreciated.
Fantastic experience: Stayed at Bahía Principe Akumal … beautiful resort .. excellent trip ! Susan Cooper did an exceptional job with every detail before we left and during our stay. We had a Great vacation .. thank you !
Dear Laura,We really appreciate you taking the time to write about Susan. She makes it look so seamless .. maybe she has amazing clients!
Fantastic experience: Just got back from the Bahia Principe Akumel, from start to finish Susan was absolutely fantastic!! Helped us with every need & any minor issues that came up; we will definitely be going to Padovani & especially Susan in any future trips. Thank you Susan. B & G
Thank you for taking the time for Susan, we're thrilled you had a great experience and your business is much appreciated.
Negative experience: Worst service....
Dear Edward, It's a shame you would leave us a 1-star review when you haven't actually booked anything with us. We strive to please all customers, however, the prices/connections are beyond our control. We've been extremely busy lately and we sometimes struggle to keep up with the demand but we will continue to do our best.
Negative experience: Went in to see Cathy about a trip to Portugal 2 weeks ago yesterday about what we wanted to do and she never got back to us. Not impressed
Mr. Hill,It is true we have been extremely busy and struggling to keep up with the demand. Kathy, and all of us strive to provide great service and we apologize for your wait. We hope you find a travel agency to serve you better.
Fantastic experience: Love this agency! My travel agent is Susan, she’s very responsive and attentive to needs and questions. She is very organized and ahead of the game. She booked us a wonderful trip to Punta Cana and did so in time for my sons bday. She sends out lists of stuff to do in Punta Cana and her recommendations of places to try out. She will be my travel agent for the future even when I move. Her respect for cultures and diversity is very appreciated and accommodating to a Muslim needs during travel. Not only that, I’m a single mom so she provides reassurance and comfort when booking and looks how to make the trip affordable even if you want to spend extra. Highly recommend this agency and definitely Susan!
Thank you so much, Wahideh for taking the time and for your kind words. We are thrilled you had a wonderful experience dealing with Susan. She always strives to offer great service, and we're pretty lucky to have her! Your business is appreciated.
Fantastic experience: We have used Padovani Travel Agency several times. 10+ rating and I’m serious! Kathy was able to coordinate my Guests and Family for a Destination Wedding. She was able to juggle personalities and make sure everyone has what they needed to travel. It was seamless. Hard working, thorough and works hard to get you the Best Pricing! Kathy is our Agent from here on in! Thanks Padovani Travel!
Dear Sheri,We really appreciate your kind words and taking your time to write a review, thank you!Kathy is truly the best and we're thrilled you had wonderful service from her. She always thrives to make her clients happy. Your business is appreciated.
Fantastic experience: Susan was my agent at Padovani and she was super sweet and very helpful. I was overwhelmed booking a 2 1/2 week Mediterranean vacation for my family of five but Susan was patient and explained everything, and helped me make the best choices. 10/10 would recommend booking through Susan!
Thank you so much Anna for your kind words and for taking the time. We are thrilled Susan was able to provide you great service. Your business is appreciated.
Fantastic experience: Amazing Experience! Susie Cooper went over and above to make the booking process absolutely seamless. Total rockstar - would recommend to anyone!
Thank you so much Colin for your kind words. We know we're pretty lucky to have her. Your business is appreciated.
Fantastic experience: What a fantastic travel agency. They helped me through some very difficult trips at urgent times. All thumbs up for Katherine Mateus. I can’t thank you enough for how great you are at your job and for your kindness..
Dear Leila,Thank you so much for taking the time and your kind words. We're very thankful that you're pleased with Kathy's service, we think she's pretty great too!Your business is appreciated.
Fantastic experience: Kathy was extremely helpful in providing information about our future trip to the Azores. I highly recommend Padovani Travel Agency!
Thank you Mary Anne for taking the time and your kind words. We're thrilled Kathy provided you with great service. Your business is appreciated.
Fantastic experience: If you need a great travel Agent Kathy is your girl Best Prices And Deals Job Done Accurately Very Proffesional Love This Place
Thank you so much Cindy for taking the time.We wish all our clients were like you. Your business is appreciated.
Fantastic experience: Great place they are really helpful. And they go out of her way to do their Best..
Thank you so much! We really appreciate your business
Fantastic experience: Susan was amazing. The service was excellent. Air way transfer cab pick up my friend from her home right to airport. Is very pleased with the service buying the round trip to Ethiopia!
Dear Mao,Thank you for taking the time and your kind review. We always strive for service and your business is much appreciated. Please contact Susan for your next trip!
Fantastic experience: cathy thank you for everything you do, you always help us with best deals, you are amazing girl! shes always ready to help us with a smile on her face, you are the best girl!
Cathy, thank you so much, we think she's pretty amazing too and we're thrilled you had great service. Your business is appreciated.
Fantastic experience: Amazing staff! I could only join my group for 5 days instead of 7 and Susie was extremely helpful and accommodating. She went above and beyond. Susie was always available to answer any questions/concerns I had and even set up a private taxi from the hotel to the resort since I was travelling there alone. Thank you so much!
Thank you so much Cynthia for your kind words and taking the time. We're thrilled Susie provided you great service and your business is much appreciated!
Fantastic experience: We had an amazing trip thanks to Susan Cooper. We were a large group and Susan picked the perfect resort for our group. She went above and beyond to make our trip memorable for us all. We had a great time!
Dear Bobbi,Thank you kindly for taking the time. Susan is amazing and we're very lucky to have her. Your business is much appreciated.
Fantastic experience: Our trip was extremely successful and fun because of Susie Cooper. She made sure everything went off without a hitch! She was able to organize a tremendously large group of friends and family to an exquisite resort, Bahia Principe Luxury Akumal. From flights all together, and for some, from different location, organizing a bus straight from the airport to our resort, and to booking large group dinners at the a la cartes; The entire trip was so amazing! Beautiful resort, beaches, pools, and food. We wouldn’t have been able to plan and enjoy such a wonderful trip, without the help of Susie! We appreciate all her help and guidance during this vacation. We will be using her and Padovani Travel agency again to plan our next trip!
Dear Kaitlyn,Thank you so much for taking the time! All Susie's clients love her, and we do too!! Your business is much appreciated.
Fantastic experience: Great service and honestly my experience was very good. Satisfaction guaranteed. Very friendly group of amazing people. Made my day for sure. Too giving and helpful. I'm totally sold.
Hi Lawrence,Thank you kindly for taking the time to submit a review.We are thrilled you had a good experience, and your business is truly appreciated.Please feel free to contact us anytime.
Fantastic experience: Great experience booking with the agents - all equally helpful and accessible when I needed them for a seamless amazing vacation.
Thank you so much Kelly!Your business is much appreciated.
Fantastic experience: Susie Cooper was instrumental in planning and executing our vacation completely stress free! With everything going on in the world today, covid testing, immigration declarations in/out of countries etc., if it were not for Susie's extensive knowledge, my vacation could have been very stressful! She not only prepared the transportation to and from the resorts, but helped sign my kids up for on site activities, and signed our entire group up for all of our off site excursions. We will NEVER travel without an agent (Susie) again, Thank you!
Hi Tara,Thank you so much for taking the time for your review.We are thrilled Susie was so helpful, and we really appreciate your business!
Fantastic experience: Happy to recommend Padovani Travel Agency to book all my travel services, always satisfied especially with Katherine who goes above and beyond for us every single time her excellence and providing us with great service! Katherine will always be my forever travel Agent!
Hi Melissa,Thank you for your kind words, most important that Kathy provided you great service!You business is much appreciated.
Fantastic experience: What can I say? In these crazy times of travel, Sonya and Susie go beyond any expectations. I've given up on online travel bookings. Dealing with real people when flights are canceled or just booking a flight, no one is better. Booking a trip to Cuba or Europe, this is the place. Highly recommended!!! 10 's
That's because we have clients like you!Thank you so much for your kind words, we really appreciate you taking the time.Your business is greatly appreciated.
Fantastic experience: I don’t even know where to begin. My husband and I were in process of booking for honeymoon and decided to reach out to Padovani Travel Agency. Sonya helped arrange everything from our flights, hotels, car rental and everything else. When I was stressing out, she made herself available and addressed all my concerns and offered solutions and alternatives. She answered all questions no matter how silly they might’ve seemed. I am so grateful for Sonya and the amazing customer service that she has offered. Thank you for making this so easy and being so kind! Definitely going to be recommending to all of my family and friends, and using again in the future!
Dina, thank you so much for your kind words. I wish all our clients were like you, an absolute pleasure to deal with.Thank you for your confidence, and please contact us anytime!
Fantastic experience: Great service. Friendly staff. Recommend for everyone.
Thank you kindly, your business is appreciated.
Fantastic experience: Suzie was our travel agent and did and OUTSTANDING job at getting us our trip booked and at the best price! Will be calling you for out next vacation Suzie, Thanks for everything!!!
Hi Bintoo,Thank you so much for taking the time to submit your review.We are thrilled you had a wonderful experience with Susan.Your business is very much appreciated! Please contact us anytime.
Fantastic experience: Love, love, Padovani! Excellent service from moment one, until arrival at our destination. Our travel agent, Susan Cooper, went above and beyond to ensure that we had everything we needed at our resort, making special requests in advance. She even arranged a special birthday surprise for me. She was also thoughtful enough to touch base with us upon arrival, making sure we were happy. Our trip was originally planned for January of 2021, but was canceled due to COVID. We re-booked for January 2022, and our trip was canceled again! Susie was a rockstar, she was at our beck and call, even after hours, making a last minute re-booking for us to get to our preferred resort 1 week earlier than planned. We're Padovani believers! The personal service sets them apart from the big names.
Hi Stacy,Thank you so much for taking the time to submit a review.We are thrilled you had a wonderful experience with Susie, she definitely goes above + beyond, and we also feel so lucky to have her on our team.Your business is genuinely appreciated.
Fantastic experience: My boyfriend and I worked with Susan to help us book our trip to Varadero. Susan found us an incredible resort that fit in our tight budget and helped us with every step along the way. We had trouble filling out entry forms and obtaining COVID documents but Susan went above and beyond to make sure we made it to Cuba and home safely, keeping in contact with us throughout the entire trip. I could not recommend her services enough. She was extremely helpful, kind and personable. We will most definitely be using her expertise for our future travel.
Tirian, we really appreciate you taking the time to leave Susan a review and we're thrilled you had a wonderful trip. Please contact us anytime.
Fantastic experience: I was fortunate enough to have Susan as my Travel agent. I had the miss fortune of experiencing something while traveling nobody wants to deal with. I slipped on the pool deck broke and dislocated my shoulder, Susan was there for me every step of the way. She checked in with me throughout my stay in the hospital, arranged a golf cart for me when I was released from hospital, she also arranged wheel chair service and upgraded my seats for travel home. Susan went above and beyond she really cares; she took control which as you can imagine was a blessing the last thing I needed to worry about was how am I going to get home. Susan made our initial booking easy everything was handled professionally she made sure we had all the new QR codes ready for Travel, as you can imagine all these new travel restrictions can be very intimating to some but Susan patiently took care of everything for us. I highly recommend Susan for all your travel needs. Deb and Kevin
Hi Debbie,Truly sorry to hear that you were injured during your vacation, and so fortunate that Susan was there to help out.We wish you a speedy recovery and really appreciate you taking the time for your review.Your business is very much appreciated.
Fantastic experience: We love Susie! We always use her when travelling and will continue with her amazing services and knowledge, Thank you Susie!
We love her too! ❤️Thank you kindly, your business is much appreciated
Fantastic experience: The ladies there deserve all the business they can handle. I do lots of reviews on my other one but I had to give a public and heart felt "THANK YOU" for helping me when I was homeless. She came upon me in the Morning as I was just waking up. I was in her spot, I apologized profusely and she told me I could stay there over night after 7pm as long as I was gone so she could park her vehicle there. Thank you to both you ladies, you guys are so gracious and helpful.....more than you know. Kindest Regards Jay
Well this touched my heart.Thank you so much for taking the time, we really are just aiming to be kind and keep it real.Stay safe and well.
Fantastic experience: Susie is amazing. There are no words. She planned the most amazing anniversary trip for us. It was perfect right down to the transportation. She is a one stop shop. I will continue to use her for all my travel needs, big or small. Thanks you so much Susie.
Hi Danielle,Thank you kindly for taking the time to submit a review for Susan. We are thrilled she provided you with exceptional service, and your business is very much appreciated.Please contact us anytime.
Fantastic experience: Suzie C went out of her way to help us book our trip. She made us aware of current travel restrictions in various countries and listened to what we wanted . Suzie is very professional, trustworthy, knowledgable and got us the best price possible. Thank You for helping us with this trip Suzie, You went above and beyond for us all!!! Will definitely book my future trips with you!!!!
Hi Tammy,Thank you kindly for taking the time to submit your review, and we are thrilled you had a wonderful experience with Susan.Your business is truly appreciated!
Fantastic experience: Good place to book your vacations with friendly and helpful staff. The owner is a nice guy and he is also notary.
Paul we really appreciate your kind words. Thank you for taking the time.
Fantastic experience: Susan was fantastic to work with in planning our destination wedding in Mexico of 30+ people in November! She answered all questions and solved any conflicts in a professional and timely fashion. I feel like she really went over and above to make sure everything was organized and clear for all guests. She took the stress off of my shoulders allowing me to focus on our wedding! All of our guests mentioned how friendly and cheerful Susan was over the phone. If you are planning a destination wedding or group travel, I highly recommend contacting Susan at Padovani Travel!
Thank you so much Alison! Apologies for the late reply .. we remember your wedding group and we're thrilled you had a great experience with Susan.Her clients absolutely love her, and your business is much appreciated.
Fantastic experience: Great people to deal with pricing courtesy
Thank you so much Mr. Tedesco! You are always such a pleasure to deal with!
Fantastic experience: It was an absolute pleasure dealing with a friendly and very knowledgeable professional. We booked our first cruise and didn't know a thing until our agent Susie Cooper walked us through every step of the way. I would highly recommend Susie for your travel needs.
Thank you Derek for your kind review! We are thrilled Susie was so helpful ... she has become quite the cruising expert! Please come see for your next holiday.
Fantastic experience: Good costumer service
Thank you so much Mr Pinto! Please come see us anytime.
Fantastic experience: Thank you Susan for helping us organize our trip to Cozumel, we had a fantastic time. We really appreciated your knowledge, suggestions and enthusiasm! Looking forward to working together on future travel plans.
Thank you Michele! Your business is very much appreciated, and you were a pleasure to work with!
Fantastic experience: Great People. Always there to help their Customers
Thank you very much for your review and kind words. Please come see us anytime!
Negative experience: They booked me on the lowest fare without giving me the option to pay for a slightly higher fare, about 80 dollars more, that would allow flexibility and change.
Mr Halfon, I am sorry to read that you are disappointed in the service you received. As we remember, we offered you to change flights, but it was for a fee. We appreciate your business and we hope we will have a chance to serve you in the future.
Fantastic experience: I recently used Susan at Padovani Travel for my trip to Europe. She was extremely professional and a pleasure to work with.. Thank you Susan for making are trip stress free
Thank you kindly Kristopher! We appreciate your time and your business!
Fantastic experience: This is my first experience with this travel agency I’m from the states they couldn’t of been nicer Kathy and Michael were excellent terrific agency I would deal with them again I would also like to say there was never any fraudulent activity with this company that is all lie these people worked diligently with this person And never canceled her trip lie lie and lies
Hi there Josie! Thanks for your review for Padovani Travel Agency. We’re glad Kathy and Mike treated you well, and that you would work with our staff again. We hope to cross paths with you again to help you with your next round of vacation planning, please come back anytime!
Fantastic experience: I want to thank pandovani travel for helping me plan such a wonderful vacation. They were a pleasure to work with, very professional, and knowledgeable. I would highly recommend them!!!!!!
Thank you for your five-star review of Padovani Travel Agency, Hillary! We were happy to help you plan your great vacation. We strive to provide friendly, knowledgeable, and professional service to customers such as yourself every day. Thanks again, and we hope to see you again!
Negative experience: So, my friend invited me on a 10 day tour of Italy. As excited as I was to go, I was having a few difficulties coming up with the funds. I dealt with Micheal, & Kathy at the agency. I was sending payments to them both, & they did agree to give me a pay extension, which I appreciated. However, after trying to make a payment to them, Micheal had canceled my trip, saying that he would not extend me anymore time, & then called me “reckless & irresponsible” before hanging up the phone on me. I did try to call him back & possibly work something out, as my ticket was non refundable, & I had already put money towards the trip. He had repeatedly hanging up the phone on me, & said, “He would not.” The day after my trip was cancelled by Micheal, they had tried to retrieve $300 dollars from my account. Fortunately, my bank informed me of fraudulent activity, & issue me a new card. I was very upset that I had missed out on this trip, & they money I would never see again, but they agreed to the extension, & then tried to steal money, after canceling it. They are extremely unprofessional & rude, & I would not recommend this agency to anyone!
It is very unfortunate that people do not understand how the travel industry works. Mike was kind enough to offer you the extension, even thought he had already put money out of his pocket to the airline. The airlines do not work for us and the deadlines are set. They do not operate according to your pay schedule, or ours for that matter. Mike was so kind in light of the fact that your friends had called to add you to their trip, a trip that was already set and paid. Trips and deposits are non-refundable. Again, these rules are not set by us, the travel agent, but set by the airlines and is common knowledge. It is not up to us to manage your finances, nor is it up to your friends who are now out of pocket hundreds or extra dollars to remove you from their triple room, and switch back to a double (as originally booked). It is also unfortunate that your Mother feels untitled to scream discriminative and racial comments by phone about all Canadians and further screaming at us to cancel your trip!The airline gives us those deadlines, and since Mike is already out of pocket for hundreds of his kind heart, as are your friends, it is puzzling to us that you still feel the right to call us unprofessional, after being in business for 50 years!The money we tried to recover does not equal 1/10th of the penalty that you still owe! We will absorb the funds and we are very happy to keep your friends, who have been long-standing clients at our office.Our advise to you in the future is not to book a trip you cannot pay for, putting out everyone around you hundreds of dollars as well as our family run business who works very hard for their money.
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