SellOffVacations.com

Fennell Ave E 989, L8T 2Z7, Hamilton
Fennell Ave E 989
L8T 2Z7, Hamilton
(905) 575-7031

Opening hours

  • Monday: 10:00 AM – 7:00 PM
  • Tuesday: 10:00 AM – 7:00 PM
  • Wednesday: 10:00 AM – 6:00 PM
  • Thursday: 10:00 AM – 6:00 PM
  • Friday: 10:00 AM – 7:00 PM
  • Saturday: 9:00 AM – 5:00 PM
  • Sunday: Closed

SellOffVacations is a full service Travel Agency that can find you deals and upgrades that knock your socks off! You can reach your local store during the business hours posted. If you require assistance outside of those hours our Call Centre (1-877-735-5633) is available Monday through Friday 8AM to 9PM Eastern Time, Saturdays 9am to 6pm Eastern and Sundays 12pm to 5pm Eastern time.

Our comment from TraTraTravel about SellOffVacations.com:

SellOffVacations.com is a prominent travel agency in Canada that is dedicated to providing exceptional service for all your vacation needs. Customers have praised the company's knowledgeable staff, highlighting the helpfulness of agents like Don Robertson, Chantalle McAlpine, and Jenny Ellis, who have made the booking process smooth and enjoyable. Many clients have enjoyed personalized assistance tailored to their vacation preferences, ensuring they find the perfect destination.

The strong points of SellOffVacations.com include:

  • Excellent customer service from experienced agents
  • Competitive package prices and great deals
  • A friendly and relaxed atmosphere at their offices
  • Outstanding attention to detail, especially in trip planning

However, some clients have experienced issues, such as miscommunication regarding booking details and delays in refunds due to external circumstances. Despite these occasional hiccups, many customers are willing to recommend the agency for its overall positive travel booking experience.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

SellOffVacations.com: Reviews

4.3/5 (87 Reviews)
Chris Tassone 2 months ago

Fantastic experience: Josh Pattison has been a truly valuable Everytime im looking at booking a holiday. He answers all my questions, makes great recommendations, makes sure to listen to my wants and needs out of a vacation and most importantly never rushes. He is so focused on customer service and doing everything he can to make sure your trip is everything you want! Thanks Josh!!

barb miller 3 months ago

Fantastic experience: Excellent service and knowledge. I always use Sell Off Vacations.

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OLFF Consulting 3 months ago

Fantastic experience: We had amazing customer service from Jason Andres, not only was Jason knowledgeable with all the resorts we inquired about but he was very patient as we kept this poor guy busy for 3 hours. 1.5 of those hours were past his scheduled shift. His professionalism, patience and knowledge were above and beyond he never once made us feel like we were an inconvenience. We booked a great trip and gave him our payment information. He must have continued to work for a few more hours to secure the trip as we received an email later that evening with our booking confirmation Thank you again Jason for being sooooo patient with us. We will recommend and use you again The Cook Family

joe dacosta 5 months ago

Fantastic experience: Just payed my upcoming trip and Josh took excellent care of all my needs, thanks

Fredy Pineda 6 months ago

Fantastic experience: When I'm ready to go on vacation, this is the place to go “Their staff is not only friendly but also highly knowledgeable ” Always find a place for you to enjoy your vacation Thanks, Josh Pattison

Paul Gaasenbeek 7 months ago

Fantastic experience: Went in Thursday to see what the place was about. Talked about going down South in January. Booked a trip by Friday. Jason was very nice and helpful. I highly recommend.

Kristi 8 months ago

Fantastic experience: Booked a vacation with Jenny, and it was the most painless experience ever. Jenny is super friendly, made me confident in my vacation selection, and offered some great advice! I'll be seeing you soon, Jenny, to book another vacation!

Krissy Archer 9 months ago

Fantastic experience: Awesome people great package prices.

tracey falasca 9 months ago

Fantastic experience: I have been dealing with sell off vacations for most of my adult life. Great company and staff to deal with...I always try to go to my main agent Vanessa but sometimes she's off when I need to book. She is the best and so is George.

Joanne Smillie 10 months ago

Fantastic experience: Relaxed atmosphere. Chantelle is very professional and knowledgeable. She will find what you are looking for.

Charlie Butera 10 months ago

Fantastic experience: Jenny and Chantelle, have been handling our travel for a few years. They are the best travel agents we have ever had the pleasure of dealing with. They pay attention to every detail. I always know that I am in for a wonderful adventure when either of them plan a trip for us!

tim sogan 1 year ago

Fantastic experience: Chantalle is amazing! My wife and I were planning a vacation with our 2 little kids for their first time away for fun in the sun. Chantalle had great recommendations as well as experience at the resorts. I highly recommend and endorse her as a true Travel Expert! THANKS CHANTALLE!

Melora Milligan 1 year ago

Fantastic experience: Jenny from the Hamilton location is the best!! I have booked numerous vacations with her. She is highly efficient, personable, accommodating, and understanding. Jenny responds to all inquiries immediately and offers insight into the best vacation locations and prices. I would highly recommend her for your vacation needs!

Shelly Rastin 1 year ago

Fantastic experience: My husband Kevin and I are writing to advise how appreciative we are for the exceptional service that Chantalle McAlpine form the Hamilton SellOff Vacations office provided to us. Last weekend we booked a large group trip including medical and cancellation insurance to the BlueBay Grand Esmeralda in Mexico. She made that booking experience quick and smooth. But that’s not all. A few days later I realized that I had a VIP membership with the BlueBay resorts that I bought about 10 years back and have never used, therefore I called my membership services to see if we could upgrade our rooms and services to VIP using my membership. That’s when I learned that I could only use my VIP membership and services if I booked my trip through them, not a 3rd party vendor. Needless to say that was disappointing. We decided that it was in our best interest to cancel the trip that we booked through SellOff vacations and rebook through my membership so that we could reap the VIP benefits but also to ensure we were in the members only room as they are maintained well; my father who is travelling with us has really bad COPD and mobility issues therefore we could not run the risk of being placed at the back of this large resort or in a building that has mold and broken elevators as we read in some of the reviews. We contacted Chantalle to cancel the trip with SellOff vacations. She felt sick about us loosing the trip cancellation insurance and she said to leave it with her to work with Transat to see what options we had such as possibly getting our money back or a credit to use later. The Transat agent she talked to advised that we could use our trip cancellation money towards a Transat credit. Naturally she was surprised but thrilled about this news and advised that she would call Transat back after confirming with her clients that that’s how they would like to proceed. We too were pleasantly surprised and thrilled of this news and said YES to the credit. Here’s where things get tough. Chantalle called Transat back to confirm that we will take the credit and the agent (a different agent) explained that trip cancellation insurance cannot be given as a credit and that her clients would loose that money ($1950) as that’s what trip cancellation insurance is. Needless to say Chantalle was disappointed about this and tactfully challenged them to stand by what they offered her client. She insisted that the agent pull and listen to her 88 min call with the other agent to hear and understand that the agent advised that the client could take the trip cancellation insurance as a credit; and explained to the agent that this is the message / arrangement she relayed to her client and was not comfortable going back on that. After many different phone calls and many, many hours on the phone with them they finally agreed to honour what the initial agent said. Not only did she influence them to honour this, she also arranged to have us be reimbursed in funds not a credit. How she managed to do all this I do not know, however she did!! As you can imagine, Kevin and I are over the top thrilled at the outcome that Chantalle managed for us and we appreciate her and her outstanding work ethic and effort greatly. This is clearly way above and beyond customer service by Chantalle. Not only did she care about her clients loosing close to 2K she also stood her ground and to her work ethic to ensure that Transat honoured what they originally said. She fought for us and it and she is greatly appreciated. We did not want her efforts and work ethic to go unnoticed and that is why we are sending this email to you. Thank you SellOff and especially to Chantalle for all you did for us. We will be booking another group trip (not a BlueBay resort) very shortly for our Feb trip to the Dominican and you can be sure we will be contacting Chantalle directly to book this trip and all our SellOff vacation trips going forward. Regards, Shelly Rastin and Kevin Culbertson

George Chesnin 1 year ago

Negative experience: The Hamilton Office manager sold me a flight which included additional fees for baggage services I didn't request (was charged economy standard rate; I need economy light only). Was refused any changes to the flight booking, and received zero monetary compensation for this overpayment. I will never use this agency again.

T 1 year ago

Negative experience: Booked a 6 night vacation in Akumal Mexico with Jenny Ellis. Our experience initially with Jenny was pleasant, she was nice, assuring, and answered all our questions. Upon booking our room with her, we booked a Tropical Room, and were told the transfer from the the airport to the resort was 30-35 minutes, of course not the case, took us 1hr and 45 minutes to arrive to our Akumal resort, and 2hrs transfer back to the airport for our departure. Upon arrival to our resort, we were informed by our resort staff we booked a "Jungle Room" we told them many times that we booked a "Tropical Room" with our travel agent, and the biggest diffrence between both of them was that the "Tropical Room" we actually booked is located ON the resort, our jungle room that we got was a 15 minute walk to the resort and we had to get a shuttle into the resort (if there was a shuttle available). Our resort staff said if we had Jenny call to confirm our room (Tropical Room) they would move us, Upon messaging Jenny about this issue, she didnt see a problem with it at all, didnt call and we had to settle for our "Jungle Room" which is not at all what we booked with Jenny. I mentioned to her if she communicated with the resort we would be moved to our actual booked room, but that email fell on deaf ears. No response. Never do reviews, but we spent quite a bit of money on this trip, and putting my trust in a travel agent kind of put our mind at ease, till we got there. Do your homework before booking here.

Sonny Dolor 1 year ago

Fantastic experience: Have always used Selloff for many years and recently had Josh Pattison (Spvr) to help me process an Air Canada price drop protection request. Excellent after sale service and he just helped me save $600! Thanks again Josh.

Tammy Keddy 2 years ago

Positive experience: Poor service for our last two trips. Information/links/follow up/airport instructions not provided causing multiple issues at the airport for two handicapped customers and lack of knowledge for the online visa process. Will find another Travel Angency for our upcoming trips (traveling internationally 4-5 times per year)

Nancy Rusyn 2 years ago

Fantastic experience: Great job Josh for helping us plan our family dream vacation!!! Thank you!!

wearzy maan 2 years ago

Fantastic experience: James helped us with our costa rica trip. Top notch service. Didn't feel rushed or obligated. He took the time and treated myself and my wife with respect. Communication was amazing.

Esther T 2 years ago

Negative experience: the manger josh and the other rainbow girl jenny ellis are both rude. they have no sympathy and empathy for customers.

Amit Soni 2 years ago

Negative experience: In summary : never booking my travel again with selloffvacations.com ever again in this life time. To explain it further: I booked my vacation which I cancelled because of COVID concerns and it's been 4 months and still waiting for my refund. The worst part is the customer care attitude, I have talked to several agents and most of the agents will just the airline and say the refunds are taking time without even asking any further information and then hang up the phone. Like for instance when I was talking today to the rep, she mentioned that refunds can take upto 8-10 weeks so hang in there. And then I was like I have waited for 16 weeks now. For the last 3-4 times I have called, they say they will call me back with an status update with in 24-48 hrs but not to mention, there is no call back. And the worst part happened today, when the rep mentioned today that I will getting only 50% of the amount, whereas when I cancelled I was promised that only deposit will be lost. So, all in all not only I waited for 16 weeks without any refund, looks like I also lost additional ~1200 bucks for waiting. And by any chance if you sound disappointing show your frustration with the process and good luck to you. You will definitely hear back from the reps. Now in some fairness, I understand the AirCanada is taking time to issue the refunds but then as a partner with AirCanada, you should be putting pressure on AirCanada as at the end of day, it's your reputation that they are playing with. And last but not the least, if eventually I am booking my vacation with AirCanada and they are the one responsible for refunds (in case something happens) then why in the world should you have these intermediaries. I did a mistake don't do it.

SellOffVacations.com

Hi Amit - I have escalated this to our customer service department. They will be in touch with you in the next 24 hours.

margo Tabone 2 years ago

Negative experience: I have booked at this place before and had had great experience. However my Son Micheal Tabone and his girlfriend booked a holiday. They worked hard to make this vacation happen with covid and all they were so excited as they should be. My son went to sell off vacation in Hamilton and booked with Jenny Ellis Terrible travel agent she never notified my son of the change of flight. When my son called she mentioned yes I got the email with no flight change. So wrong Jenny I did travel for 15 years and that never happened. They paid an additional 1200 dollars plus hotel and the whole team did nothing to help them. Terrible customer service Jenny. As well as the team at this location. You would think after 2 years of not working they would be happy to get customers and referral. Thanks for being so kind and telling my son oh well nothing I can do. No help no suggestion just oh well Jenny had the email from the airline on May 1 and the flight was on May 8. My son was in contact with Jenny Ellis and she said all is good. They should be refunding the 1200 plus hotel. The trip was over 5 thousand dollars Rest assured that I will let everyone know about this place and miss Ellis

Jasmine Gonzales 2 years ago

Negative experience: I had a terrible experience with Jenny Ellis. I requested to cancel my vacation on June 7 and hoped to get my $300 deposit back. It is now July 9 and I have not received anything. I emailed Jenny Ellis periodically. She kept promising me that she’ll give me the deposit the next day but I still haven’t received anything. It’s been over a month now and her excuses were that she was busy and that she went on a vacation. She takes a long time to reply to her emails and hasn’t been answering her calls. This is all so unprofessional and unacceptable!!

Tracey Fines 3 years ago

Fantastic experience: Cheryl is one of the best travel experts in the industry! Worked with her many times and she really knows her stuff. Thanks Cheryl you make the best recommendations and I really like how easy you make the process!!! Total recommend contacting her!

Lisa Cyr 3 years ago

Fantastic experience: James was amazing!!!!

Matthew Baboth 3 years ago

Fantastic experience: I have booked so many trips with selloff. I used to use redtag, or travelocity, but honestly.......coming from someone who books 6 months worth of vacations per year, I wouldn't go anywhere else but selloff. James Foster has to be the ABSOLUTE BEST travel agent I have ever dealt with. I have been to 60 countries, and I trust that man to book the best trip for me. If it weren't for him, i would have had a bad vacation many times over, but he does everything he can to make sure you get the trip that you want and desire. I wouldn't use anything else other then selloff!!! But trust me.....use James Foster, he will find you the best deal, and he is BEYOND what your expectations will be in a travel agent!

Natasha Neves 3 years ago

Fantastic experience: It was a wonderful experience all our questions were answered and very helpful.thank you.

Shelli 3 years ago

Positive experience: Fun wow

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John Takats 4 years ago

Fantastic experience: Don is great. He is very knowledgeable and willing to help out in anyway he can. We definitely will be booking our next vacation with him.

Jody Dowdall 4 years ago

Fantastic experience: Originally booked our trip online, but when I couldn’t get through on the phone to cancel (when the government advised against international travel) I went to this location and talked to Don. He was great. There was a lot of uncertainty surrounding travel when we cancelled, but Don took great care of us and made sure we were able to get travel vouchers from the tour provider for a future booking. Would highly recommend a visit here for your vacation needs.

fetalmalice 4 years ago

Fantastic experience: Great price. Seamless trip. Thanks again Brittany.

Maria Rustrian 4 years ago

Fantastic experience: Shehzad Kamal made our Disney vacation the very best. He answer all our questions and gave us the best price compared to others. We are recommending him to our family and friends. Me and my husband have never experienced such an amazing travel agent like him. We look forward to future vacations.

Sandra Fusato 4 years ago

Fantastic experience: Love booking my holidays with them. Very nice staff

Mike Goorevitch 4 years ago

Fantastic experience: Brittany was a great help! I would recommend!

Ashar Malik 4 years ago

Fantastic experience: We have now booked twice through Sell Off. Shehzad Kamal helped us both times. The booking experience was extremely pleasant. Shehzad offers excellent advice without forcing his opinion on you. For both our trips, he was able to get us exactly what we are hoping for and then some. We will definitely come back for his amazing and patient service in future.

Dona Stasiuk 4 years ago

Fantastic experience: Professional, Efficient, Friendly

Dabardoos Doctor 4 years ago

Fantastic experience: I have been using Shehzad as my travel agent for 7 years , he is really amazing. I am very busy with my job due to medical profession. I leave all my worries to Shehzad and he designs all my travel arrangements.

Brian Riederer 4 years ago

Fantastic experience: Friendly and helpful service

Cathy Prince 4 years ago

Fantastic experience: Don Robertson at SellOff Vacations was most helpful in putting our group vacation together. Above and beyond in service! Thanks Don!

Justina Hamilton 4 years ago

Fantastic experience: Thank you Don for being so very helpful and resourceful ! You are always able to get me a great deal. Always a pleasure .... thanks! :)

R Peters 4 years ago

Fantastic experience: Our experience with SelloffVacations was a great one. Our contact was Don Robertson. Don was very knowledgeable and highly experienced. He embodies what a great Travel Agent should aspire to be. All in all, highly recommended.

Jeff Taylor 4 years ago

Fantastic experience: Staff very helpful at this Sell Off Vacation location, I usually book on line so this was a nice change.

Laura Robertson 4 years ago

Fantastic experience: Absolute amazing service here. Wonderful people on staff that make it such a pleasure to book a trip - they go through each and every interest you have and line you up with the most perfect vacation! We had Don set everything up for us and we couldn't be more thankful for his knowledge about all the places we had interest in. He lined us up with a beautiful resort, convenient flights and overall a great price for such a beautiful 5-star place. Every trip we do from now on will always be booked through selloff and in particular with Don!

Gerald Gowers 4 years ago

Positive experience: all of the time we had we had fun

Paul E 4 years ago

Positive experience: Dan at sell off vacations was awesome and very helpful, he made on like booking easy. Blue Bay Esmerelda was everything we expected.

mike foley 4 years ago

Negative experience: The Cubans and Cuba are wonderful but the food was mediocre and beaches were full of refuse. The Brisas Guardlavaca Hotel is another story water was coming out of AC in ceiling power went out completely no hot water then no water it was a horrible hotel.

Liz Wall 4 years ago

Negative experience: Our group of 14 used selloffvacations for recent Mexico vakay. Surprise fees of $35usd cash per room at resort upon checking in. They cancled our first booking leaving us scrambling to find something else more expensive.

SellOffVacations.com

Hi Liz,I would like to look into this for you but I can't find record of your booking with our Hamilton Office using the name on your review. If you can please email us at [email protected] with your booking number or an invoice number and your contact information we will get back to you to discuss this issue.Thank You

R P 4 years ago

Fantastic experience: Our experience with SelloffVacations was a great one. Our contact was Don Robertson. Don was very knowledgeable and highly experienced. He embodies what a great Travel Agent should aspire to be. All in all, highly recommended.

Dwayne Hayes 5 years ago

Fantastic experience: Older hotel but clean and beach wonderful

Charles Thorpe 5 years ago

Fantastic experience: I had a wonderful time, I loved the resort, the food was fantastic. I was impressed with West Wing, clean plane, good enough food, wheelchair help. All in all a great trip at a great price. plus a wonderful trip advisor

Don Ramsden 5 years ago

Fantastic experience: Fast, efficient and very friendly service dealing with Brittany on our travel package. Usually I book online but with Sell Off's $100 off when you phone to book, it was worth the call. Thanks again

Gary Malcolmson 5 years ago

Fantastic experience: Our all inclusive vacation as arranged by Don Robertson was excellent in every aspect. Thanks again Don!

Amanda Price 5 years ago

Fantastic experience: Just booked, very friendly service made the booking an easy process! Shehzad and Brittany are super!

D K 5 years ago

Fantastic experience: I was the lucky winner of a travel voucher kindly donated to a charity event I attended. I contacted Sell Off vacations and Don Robertson was my contact. I must admit I thought perhaps since this was a prize I might be met with indifference or worse.....I was pleasantly surprised at my greeting from Don and how helpful and professional he was....we had special needs on this trip (accessible cruise cabin, wheelchair rentals etc) and Don helped us get everything we needed.....the cruise was amazing (Alaska) and we would recommend and use Sell Off again!!!

Angela Lynch 5 years ago

Fantastic experience: Sell Off Vacations staff was friendly and made my booking to Cuba easy. Brittany from the Hamilton office provided great service.

Steven Godzisz 5 years ago

Fantastic experience: Mary Lynn books all of my business travel and has been doing a GREAT JOB! I highly recommend Mary Lynn for any of your travel needs.

Ryan White 5 years ago

Fantastic experience: Good for trips

Laurie Hamilton 5 years ago

Fantastic experience: Love the service i get everytime i deal with selloffvacation..

nino gagliardi 5 years ago

Fantastic experience: I called Brittany and, in 10 minutes, she helped me book a holiday that I enjoyed immensely. Impressive!! Thank you Brittany

Gary Mariutti 5 years ago

Fantastic experience: Good people to deal with .

Barb Gallina 5 years ago

Fantastic experience: Brittany Gibbs at the Hamilton office was great! Thank you for all your help.

Tricia H 5 years ago

Fantastic experience: Our first time using sell off vacations. Brittany was friendly and was able to come close to the price we found, we booked!

Kelly Rogers 5 years ago

Fantastic experience: Everyone here is a pleasure to deal with. They provided me with excellent service. Prompt answers to my questions. They are the only travel agents I use.

Randy Thompson 5 years ago

Negative experience: Not public

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SellOffVacations.com

Hi Randy,We were very disappointed to hear of your experience with us. This is not the service level we strive for. We will be reaching out to you offline for further feedback regarding your experience so we can improve.Thank You

Mazid Alnaser 5 years ago

Fantastic experience: A beautiful place

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Mike Prokop 5 years ago

Positive experience: I felt the service was just ok.

Bob Gauthier 5 years ago

Positive experience: I heard that its nice

elisefashion673 5 years ago

Negative experience: Booked 2 flights paid alot of money and then wasnt told my baggage wasnt included therefore adding at least another $300 to my travel experience . Wont use this service again. Said they would get back in touch to investigate but they never did.

SellOffVacations.com

Hi elisefashion673 can you please email our customer service department - [email protected] with more details including your reference/booking number so that we can further look into this for you. Thank You

Benjamin Grim 5 years ago

Positive experience: We have used sell off vacations over the years. It's like anything else in our new world; you have to do done research on your own or you will be overpaying!!!

Stephen Ray 5 years ago

Positive experience: Review of Hotel Pelicano Cayo Largo Cuba. Definite pros and cons. The beach was excellent. The trip to Sirena wasn't worth the $5.(7-8 CAN) Although the beach was declared one of the best by the UN, you have to pay for the chairs and pay to use the outdoor toilet. Food was average. The wine from Spain was good. The Cappucinos were excellent. Angel deserves kudos in this regard. The 2 theme restaurants were good with Ranchon my favourite. There was a preponderance of flies which you always had to shoo away when eating and drinking. No hot water for the 1st 2 days. TV didn't work until the 3rd day but not much of a loss since CNN and Weather were the only watchable channels. No Canadian TV which is bizarre since 80% of the clientele are from Quebec. Most of the staff were quite friendly and obliging, a couple borderline officious. It helps when you speak fluent Spanish as I do, but much of the staff can speak basic English and French. There are sometimes chronic shortages since everything comes in by boat and the schedules vary. Some days no butter. The last day of my visit no red wine and no draught beer only in cans. The infrastructure is showing it's age but the rooms, etc. are generally in good shape and clean. All in all it is value for money and I would return.

Janine Long 5 years ago

Positive experience: We went to the Iberostar Paraiso Beach Resort Riviera Maya, Mexico. We booked through sell off vacations and they were great. We traveled as a family of 5 and had a great trip. The grounds were beautiful and the animals were everywhere. The resort is combined with other resorts so it is very large. We didn't mind the walking at all but if people don't like that much walking another resort would be better for them. The nice thing about such a large resort is that there are many pools so it never felt crowded. The food was good but not exceptional. Vegetarian options at the a la cartes were slim to none. My daughter is a vegetarian so it was sometimes difficult. I find it surprising that the resort didn't have more options considering a lot of North Americans are vegetarians. The Japanese was excellent and our favorite. The entertainment was great at the pools, beaches and at night. The rooms were standard and fine. We did book a King bed and got two doubles pushed together, so that was odd. We just dealt with it. We were on the 3rd floor. No elevator if people have an issue with that then they should book ground floor. This is my second trip to Riviera Maya, I would stay at this resort again if the price was right but do like the idea of going to other resorts to see what else is out there. Overall a 4/5 resort.

Caroline Soldaat 6 years ago

Fantastic experience: I have booked with Don Robertson on several occasions. I was very happy with the service. He found flights for the times and dates needed. When looking for resorts he carefully listened to what my priorities were and then showed me many options. He took the time to view them with me and add any first hand information he knew about them. Excellent service

Marilyn Dawson 6 years ago

Fantastic experience: Knowledgeable staff, friendly service.Definetly would use sell off vacations again!

Marie MacDonald 6 years ago

Fantastic experience: Have booked several times with Selloff. Mary-Lou and Ashley were amazing with the initial booking. Had to cancel one trip due to a death in the immediate family. Shehzad Kamal was so amazing in accommodating our booking and rebooking at a further date( we had the insurance) . I continue to book my vacations with this TA. Thank you SelloffVacations. :-)

Richard Kirkham 6 years ago

Fantastic experience: Don Robertson our travel agent from the Sell off Vacations at the Gage and Fennell branch was top notch. Don helped us plan both our driving trips to Scotand and Ireland and arranged all the accommodations and flight for a fabulous holiday. I've recommended Don to many of my friends and family and would continue to deal with him personally in the future.

Shan Shan Vuong 6 years ago

Fantastic experience: Definitely suggest to everyone for the service I received from the Hamilton Store. The Branch Manager Don Robertson was great, friendly and very helpful. Don also helped me booked a day trip to Havana with the best price. Thank you Don!

jonas tria 6 years ago

Fantastic experience: Don is very accommodating, very easy to deal with, he's the best. I actually recommended him to my work colleagues after coming back from my Selloffvacation.

Leigh Mcculloch 6 years ago

Fantastic experience: I called sell off vacations today in a complete panic. I dealt with a lady named Ashley O'Brian. I was trying to book a vacation for myself, fiance and daughter under one booking and a single occupancy for my mother in law on another at the same time. I submitted my mother in laws first and right away tried to do ours, long story short the flight was completely booked and it was not updated on the site as yet. There was no way my mother in law would want to fly alone. I called in got Ashley and she assured me everything would be ok and she will get this fixed. We later realized the hotel was booked solid as well. She ended up getting my mother in laws trip canceled and refunded. Went out her way to help me find a new hotel that would suit all of our needs. We went back and forth for about 2+ hours with hotel ideas and then she found the perfect one. I would like to Thank you Ashley for putting my mind at ease and for going above and beyond to help us find our dream vacation. We have now rebooked through her. If anyone is looking for excellent customer service while booking their trip, call Ashley O'Brian at the hamilton office. Keep up the great work!!!

Brenda Kluke 6 years ago

Fantastic experience: Don booked our trip to Dublin, and did an amazing job. No hassles. Everything went smoothly. He has knowledge of the necessary arrangements, some things we might have missed on our own.

erik torie 6 years ago

Fantastic experience: Don booked me. He offered me a 5 star hotel at a lower price than what i found online. Loved it! Going back to same agent next year. Great experience. Thanks Don !

Bill Glover 6 years ago

Fantastic experience: It was very smooth to work with Don every thing went just as it was supposed to I have a very nice vacation with no hassles New Orleans is a fun city Idid not seeany crime every one was having a good time the people were friendly food was good & the music was fantastic Thank you for your help we all had a good time Bill & Joanne

Robin Witty 6 years ago

Fantastic experience: Just planned a trip with 5 other friends from high school. We're in three different cities and 2 provinces. Not easy to coordinate, and Shehzad Kamal from Selloff Vacations and Roma from AC were rock stars. Thanks for getting us all sorted!!

Peter Bailey 6 years ago

Fantastic experience: Thank you Don our Vacation in Cuba was Great other than the weather but how can predict that .I have always booked my vacation Don , he has always gotten me the best deals .

Mustafa Sen 6 years ago

Negative experience: Totally disappointing ..I have been waiting for the hotel list for 3 days..I even voice mailed the consultant but still no response !!

A. Thompson 7 years ago

Fantastic experience: Mike Pratt has been our travel agent for a few years now. In 2015 he helped my husband and I plan a PERFECT honeymoon in Jamaica. Again, in 2016 he helped me book a trip to Mexico with my mother and we were blown away by the resort he picked for us (had a lazy river) and now I am currently talking with Mike to book a trip for a bunch of my friends to head to another resort in Mexico. I wouldn't trust anyone but Mike with any of my travel needs. He is extremely helpful, honest and reliable. He always makes sure that our requests are met and any concerns are addressed. HIGHLY recommend Mike!

Miss Smith 7 years ago

Negative experience: This Sell off Vacations location isn't even worth a star. Went into this office to book a destination wedding, spoke to travel agent Mr. Pratt, he was great, gave great information, went into great detail, really sold us on a few resorts.... BUT when it came to following up.... I waited and waited for an email or call... nothing.. than I emailed, got nothing back, than I called, he answer, said sorry, said he just got the quotes, and just got my email, told me he would email the next day with the quotes .... AND YET AGAIN I HAVE NEVER HEARD FROM HIM! WORST SERVICE EVER!!!!! THANKS ALOT MR PRATT, you did nothing!

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