CAA Store - Hamilton Mountain

Upper Wentworth St 990, L9A 5E9, Hamilton
Upper Wentworth St 990
L9A 5E9, Hamilton
(905) 385-8500

Opening hours

  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 9:00 AM – 5:00 PM
  • Thursday: 9:00 AM – 5:00 PM
  • Friday: 9:00 AM – 5:00 PM
  • Saturday: 9:00 AM – 5:00 PM
  • Sunday: Closed

While you may know CAA for our trusted roadside assistance, we offer Members many other things too. Save on travel, car and home insurance and at more than 124,000 retailers, restaurants, hotels and attractions across North America. Driven by Good™. Serving CAA Members in South Central Ontario.

Our comment from TraTraTravel about CAA Store - Hamilton Mountain:

CAA Store - Hamilton Mountain is a well-known destination for travel and insurance services in Canada, offering a variety of options to meet customer needs. Many users have praised the helpfulness and knowledgeable staff, noting their quick and efficient service for tasks such as obtaining passport photos and travel insurance.

Clients have reported enjoyable experiences, highlighting great customer service and the comprehensive travel assistance provided. Specific staff members, like Andrea and Brittany, have been recognized for their exceptional support, going above and beyond to assist customers. Overall, many customers expressed satisfaction with their visits, mentioning that the membership offers valuable advantages.

However, some users have raised concerns regarding timeliness and communication, especially in the context of travel bookings and roadside assistance. Instances of staff being overwhelmed during busy times have been reported, suggesting the need for more staff to effectively manage customer flow. In addition, some customers commented on their experiences with rude service or inadequate follow-through on appointments and requests.

Despite these challenges, CAA Store - Hamilton Mountain is committed to improving their services and values customer feedback as a means to enhance their offerings. They encourage any dissatisfied customer to reach out for further assistance via email.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

CAA Store - Hamilton Mountain: Reviews

3.8/5 (147 Reviews)
Jen T 2 months ago

Negative experience: My 89 year old father is a client of CAA and had a squirrel chew through the wires of his car. According to CAA, the car is unfortunately a write off. The worst part of this process has been his claims adjuster. From the beginning, Andrew Tanner has continuously repeatedly ignored the calls and emails from my father, reinforcing how insurance companies love giving customers the run around. I got involved, given how my dad is elderly and became frazzled. Andrew Tanner did actually call me back that one time, saying I am not authorized to speak on my father's behalf. So, I called CAA's number and after an hour trying to get in touch with a live person on CAA, my dad and I spoke with someone to get me authorized to speak on his behalf. My dad has since sent in the forms to settle the claim. Crickets over at CAA. Quite honestly, what a complete and utterly disrespectful way to treat clients, especially an elderly one. Shame on you.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

C B 2 months ago

Positive experience: Quick service but the woman assisting me was difficult for no reason. I killed her with kindness but she's clearly not a fun person to deal with .

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

sean knight 2 months ago

Fantastic experience: No waiting and very helpful and friendly staff.

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CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Sean! We will share this with the store team to let them know to keep up the amazing work.

Jaskaran Gill 2 months ago

Fantastic experience: The staff was exceptionally friendly and the service was incredibly quick. Mehraj’s work was top-notch.

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Jaskaran! We will share this with the store team to let them know to keep up the amazing work.

Kimberly McAleney 2 months ago

Fantastic experience: Thank you so much for all your help!

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Kimberly! We will share this with the store team to let them know to keep up the amazing work.

Sara Chusing-Pearce 2 months ago

Negative experience: I made an appt to see Helene to help me book a trip to Asia and when I got there she was seemed very frantic, being very rude and curt with me before I could even sit down and talk to her as she was still with her previous client. She said she couldn’t help me book anything as I already had my flights booked and she would only help me if it was with everything, including flights. I don’t travel often so I wanted to sit down with someone to figure out other bookings (hotels, tours, etc). She seemed annoyed I already had the flights taken care of even though I mentioned to the person on the phone I already had them booked. She offered me a phone number to call. She seemed to not want anything to do with me and wanted to rush me out. All this as she still has her other client sitting at her desk. Considering cancelling my CAA membership as aiding in travel plans was the reason I got it in the first place. Very disappointed.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Nick , 3 months ago

Fantastic experience: Quick in and out for passport photo

CAA Store - Hamilton Mountain

Thank you Nick for the 5 stars. We're so glad you were able to obtain your Passport photos quickly, and with ease. We hope to see you again soon!

Vohra Ilbaz 3 months ago

Negative experience: Worst service ever

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CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Dave Wardell 3 months ago

Negative experience: Called for tow flat bed . I’ve usually had good experiences with tow drivers but guy I had real jerk . Been a premier member long time and shouldn’t have to jump thru hoops to get a simple tow . Likely won’t renew

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Tracy Wilks 3 months ago

Negative experience: Just bought a membership but when I needed a tow they refused because I work at a dealership . NOT FAIR

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Kayleigh 3 months ago

Fantastic experience: My family went to get our Irish passport photos taken here today, and Dominique was very friendly and helpful with the process. She had great customer service and retook photos to make sure they would be approved.

CAA Store - Hamilton Mountain

Thank you Kayleigh for the 5 stars. We're so glad you were able to obtain your passport photos quickly, and with ease. We hope to see you again soon!

Lisa van der Heyden 3 months ago

Fantastic experience: Got passport picture taken. Free for members.

CAA Store - Hamilton Mountain

Thank you Lisa for the 5 stars. We're so glad you were able to obtain your passport photos quickly, and with ease. We hope to see you again soon!

Marion Claege 4 months ago

Positive experience: Took a few minutes to be acknowledged. No brochures available for our self driving trip thru Europe. Guess we’ll have to trust Google.

CAA Store - Hamilton Mountain

Thanks for sharing your experience with us Marion. Members feedback are very helpful for us to be able to make improvements, and understand our members needs better. We hope you have a great trip in Europe!

Lady Zaza 4 months ago

Negative experience: Not friendly

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CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Claudio Lener 4 months ago

Fantastic experience: Smoother than expected!

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CAA Store - Hamilton Mountain

Thanks for your 5 star review Claudio! We hope to see you again soon.

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Mayur Mehta 4 months ago

Negative experience: They are ripping off customers , when you need service, but they only apologize, when they fail to deliver timely service as indicated by their own systems

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Michelle Roloson 6 months ago

Fantastic experience: Absolutely fantastic people, and service!!

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CAA Store - Hamilton Mountain

Thanks for your 5 star review Michelle! We hope to see you again soon.

Mike Tazzeo 7 months ago

Fantastic experience: I had an amazing experience here recently. Due to an address change my CAA card got mixed up. Brittany did an amazing job of figuring everything out for me. She went beyond the call of duty, as did Margaret in Member Relations. I was also able to get my international driver’s permit as well. Thank you again.

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Mike! We will share this with the store team to let them know to keep up the amazing work.

Caitlyn Bond 7 months ago

Positive experience: Went there to book a trip, and the payments got goofed up (mistakenly charged double the deposit) and didn't want to update the receipt to reflect until final payment was made.... once the final payments were made, caused high anxiety by calling and saying they couldn't confirm with the airline receipt of payment even though the money clearly was withdrawn from the account(but one showed the airline and the other CAA so who knows what happened there) regardless after the initial call causing us panick, took over a week to finally ensure it was all sorted snd good to go with little to no communication during that time... for me was a one and down going through here to book a trip in future.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Brian johnston 7 months ago

Fantastic experience: Always helpful concerning all things travel ... it a great membership to have ... lots of advantages ... well worth the money

CAA Store - Hamilton Mountain

Thanks for the 5 stars Brian. We're so glad for your continued loyalty and hope you enjoy all the perks of being a CAA Member!

Manuel Do Carmo 8 months ago

Fantastic experience: Quick and helpful staff.

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CAA Store - Hamilton Mountain

Thanks for your 5 star review Manuel! We hope to see you again soon.

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MusiceWoman 8 months ago

Negative experience: I joined auto club to get cheaper air flights. They told me they could get discount prices. They cannot. My first appt. the travel agent was angry with me and accused me of being half hour late. I went home and found my appt. print out...I was on time. She refused to give me an information sheet on the guidelines of what you can bring to an airport. Second appt. ,she called me and talked like she was yelling at me...was very course, abrasive. I got yelled at if I asked a question. Never had worse CS treatment in my life.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Adis Leyva 8 months ago

Fantastic experience: I went to get my Canadian passport picture done. The service was great. It was fast and very professional. I was in and out in less than 10 mins.

CAA Store - Hamilton Mountain

Thank you Adis for the 5 stars. We're so glad you were able to obtain your passport photos quickly, and with ease. We hope to see you again soon!

Lau MM 8 months ago

Positive experience: It is a big store with many luggage, diferent sizes. I was there for my passport photos and the staff was really kind and made me feel very comfortable.

CAA Store - Hamilton Mountain

Thank you Lau for your review. We're so glad you were able to obtain your passport photos quickly, and with ease. We hope to see you again soon!

rod bello 9 months ago

Fantastic experience: Went to this location for a membership CAA card. Staff was very helpful, got great automobile insurance. Zeal the agent was amazing answered all my questions and got me a very good price and quote. Very happy with the service!

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Rod! We will share this with the store team to let them know to keep up the amazing work.

Lauren Stephen 9 months ago

Negative experience: Though I'm a CAA member, I don't recommend using their roadside battery replacement service. CAA sort of rushed me into a battery replacement that didn't fix the underlying problem, a battery drain. The battery for which I paid CAA $250 needed to be replaced two-weeks later, and there needed to be an assessment of what was draining the battery and destroying its capacity / health. The battery drain was something simple and obvious. I don't completely trust CAA's battery health assessment. I wonder if we'd given the car a boost and found the battery drain right away, if the battery would still be viable.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

YASIR ALAZZAWI 10 months ago

Negative experience: I had bad experience with the (z) employee she was very rude and does-not help me.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Gabbi Byrnes 11 months ago

Fantastic experience: Excellent service. Large store area with lots of travel related merchandise. Service reps to help.

CAA Store - Hamilton Mountain

Thanks for the 5 stars Gabbi. We're so glad for your continued loyalty and hope you enjoy all the perks of being a CAA Member!

Kevin K Pepper 11 months ago

Fantastic experience: This review is to the entire CAA Team in Hamilton. Situation where we needed to have our vehicle towed to the Honda dealership. Paul arrived with his flatbed to load up the vehicle. Arrived in a very timely fashion and was very helpful. Paul was very professional and made the experience much better than it was. A tip of the hat to the CAA Team. Thank you.

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Kevin! We will share this with the roadside team to let them know to keep up the amazing work.

Susan Fleury 1 year ago

Fantastic experience: My muffler fell off on the north side of the Burlington Skyway bridge on the weekend and I was able to drive to a local Esso on Lakeshore in Burlington. CAA driver Muhammad haji Shair from CAA Hamilton arrived within 30 min and had my car up on the tow in no time. He was awesome, very kind and polite explaining everything he was doing. He then drove me back to Canadian Tire in Welland, which was in the opposite direction for him and a 60 minute drive each way for him. I really appreciate that he took the call despite the distance, and his professionalism and friendly attitude. Thank you CAA and Muhammad for a safe and quick solution to my problem!!!

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review! We will share this with the roadside team to let them know to keep up the amazing work.

Rob K 1 year ago

Fantastic experience: Staff were great in helping me get my passport photo taken! I was able to have my photo taken in my wheelchair. The entrance is wheelchair accessible and the aisles are wide.

CAA Store - Hamilton Mountain

Thank you Rob for the 5 stars. We're so glad you were able to obtain your passport photos quickly, and with ease. We hope to see you again soon!

Kimmie Munro 1 year ago

Fantastic experience: The travel office tries to help us the best they can being abroad and canceled flights, recommend, if possible go to the airline office locally. Thank you to Andrea in Hamilton mountain office for her efforts!!! We were the canceled fights with Copa, be prepared to wait in line for hours, but totally worth it!!!

CAA Store - Hamilton Mountain

Thanks for the kind review Kimmie. We think our Travel Associates are pretty great as well. Hope to see you again soon!

John Paccanaro 1 year ago

Positive experience: The computer system was not working for Christmas.

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CAA Store - Hamilton Mountain

Thanks for sharing your experience with us John. Members feedback are very helpful for us to be able to make improvements. We hope that you can come visit us again soon, and that you'll be able to have a much better experience. We appreciate your patience and loyalty.

Ravedin 1 year ago

Positive experience: Good place to start planning a vacation.

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CAA Store - Hamilton Mountain

Thanks for the kind review Ravedin. We think our Travel Associates are pretty great as well. Hope to see you again soon!

Vince Scaini 1 year ago

Fantastic experience: Staff was very helpful.

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CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Vince! We will share this with the store team to let them know to keep up the amazing work.

Hank Knecht 1 year ago

Fantastic experience: Although the place was very busy, we still had friendly and excellent service

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Hank! We will share this with the store team to let them know to keep up the amazing work.

Joseph Not Important 1 year ago

Negative experience: I want to call and ask a simple question I can never get the phone picked up. awful customer service.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Glenn Robinson 1 year ago

Positive experience: Great staff. Quick and easy passport photos for members.

CAA Store - Hamilton Mountain

We really appreciate you taking the time to share your rating with us Glenn. We look forward to seeing you again soon!

Joanne Hopkins 1 year ago

Fantastic experience: Joseph the terrific rescue driver was able to give a boost to our van which we were able then to drive it home. Originally we thought it was the starter. JOSEPH # C99 10007 was a fantastic help to us. We are so very greatful for his service. We really appreciated how quick he was able to respond.

CAA Store - Hamilton Mountain

Thanks for the kind review Joanne. We think our roadside team is pretty great as well!

Jonathan Thomas 1 year ago

Fantastic experience: Good location and easy access from upper Wentworth. Lots of parking. Staff were helpful and short wait for a passport photo which was ready immediately after taking

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Jonathan! We will share this with the store team to let them know to keep up the amazing work.

Sarah-Anne Smurlick 1 year ago

Positive experience: The parking lot was very busy. There was a lineup to get service. Once I got parked and to the front of the line, the service was fast and efficient. I miss the location in the west end of Hamilton. It was all-round more convenient for me.

CAA Store - Hamilton Mountain

Thanks for sharing your experience with us. Members feedback are very helpful for us to be able to make improvements, and understand our members needs better. We appreciate your patience and loyalty.

Stephen Jackson 1 year ago

Negative experience: The brokers are ok it's the claims department. Took one week of me calling daily to speak with an adjuster. Another two weeks after that to be assigned to total loss adjuster. 3 weeks have passed and I've heard from no one after leaving countless messages. I'm stuck in the country without a car to use thanks to them

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

raptor qwio 1 year ago

Negative experience: We had an appointment to book a trip, money and passports in hand...travel agent was extremely rude and condescending. Kept pushing cuba on us and when we said we did not want to go to cuba she literally said we were too poor to go anywhere else...didn't even ask how much we were willing to spend, just took one look at us and said low class...we just got up and left, will spend my thousands somewhere else and I encourage everyone else to do so

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Becky Smith Draconian 1 year ago

Fantastic experience: We got our Orlando tickets here, great service!

Mary Edwards 1 year ago

Positive experience: Travel consultant was very helpful and patient. We trusted her recommendations and look forward to our vacation

CAA Store - Hamilton Mountain

Thanks for the kind review Mary. We think our Travel Associates are pretty great as well. Hope to see you again soon!

Nida Sajjad 1 year ago

Negative experience: Horrible experience. The lady sitting on the last desk was way way rude. She misbehaved with us like anything. She is racist. Will never ever recommend any one to visit this place in their life. Literally hate her the way she treated my kids, who did not even notice her presence but she wanted us to leave the space especially her desk’s surroundings, again in which we were never interested. Shame on her

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Jon Hines 1 year ago

Fantastic experience: Parking is easy and the staff were caring and helpful.

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Jon! We will share this with the store team to let them know to keep up the amazing work. We hope to see you in store again soon.

Trish 1 year ago

Fantastic experience: ** TOWING ** CAA / Cam from PrecisionTowing picked up my vehicle in Dundas this morning. # 602 He was professional and extremely pleasant. A real pleasure to deal with even though my car was broken down. Excellent at his job ! Thanks so much Cam - l hope your boss sees this. Trish

CAA Store - Hamilton Mountain

We really appreciate you taking the time to share your 5-star rating regarding roadside assistance with us Trish. We're glad to have you as a Member!

Jennifer Haartman 1 year ago

Fantastic experience: Anton from A1 Classic towing came to our call when our parking brake was stuck, he was honest, kind and knowledgeable. Thank-you!!!

Jose Cruz 1 year ago

Fantastic experience: Quick service. They unlocked my vehicle within 20 minutes of my call. Worth the membership price.

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Jose! We will share this with the roadside team to let them know to keep up the amazing work.

Kelly 1 year ago

Fantastic experience: Excellent!!

CAA Store - Hamilton Mountain

We really appreciate you taking the time to share your 5-star rating with us Kelly. We look forward to seeing you again soon!

Shelly K 1 year ago

Negative experience: Needs to be more understanding

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CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Ryan 1 year ago

Negative experience: Do not answer phones : /

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CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more. Please email us at [email protected] and someone from our team would be happy to follow up.

Elizabeth Manarin 1 year ago

Positive experience: Didn’t go here so no comment can be made

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CAA Store - Hamilton Mountain

Thanks for leaving us a review Elizabeth. Please send us an email at [email protected] if there is anything our team can assist with.

Lynn Jinson 1 year ago

Positive experience: Very accommodating. Nice and knowledgeable staff.

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Lynn! We will share this with the store team to let them know to keep up the amazing work.

Angie 1 year ago

Positive experience: Friendly staff. The only thing confusing at first was where to line up.

CAA Store - Hamilton Mountain

We really appreciate you taking the time to share your rating with us Angie. We look forward to seeing you again soon!

Bette Robertson 1 year ago

Negative experience: Called to speak to someone in travel for 3 days before I got call back and then would have to wait another 3 days for appt

CAA Store - Hamilton Mountain

Thanks for sharing your experience with us Bette. Members feedback (even the not so good ones) are very helpful for us to be able to make improvements, and understand our members needs better. We appreciate your patience and loyalty.

Milan Popovic 1 year ago

Positive experience: Good an clean store, but a bit pricey. I have been using CAA services for a long time and never regretted it.

CAA Store - Hamilton Mountain

Thanks for your review Milan. We're so glad for your continued loyalty and hope you enjoy all the perks of being a CAA Member!

Jennifer Muise 1 year ago

Fantastic experience: Anton from A1 Classic towing came to our call when our parking brake was stuck, he was honest, kind and knowledgeable. Thank-you!!!

CAA Store - Hamilton Mountain

We really appreciate you taking the time to share your 5-star rating with us Jennifer. We're so glad you had a positive experience with our roadside team. We will share your feedback with them to let them know to keep up the great work!

Adam Tupper 1 year ago

Negative experience: Paid for a gold membership, called CAA after going in a ditch, hitting the low spot and popping back out the other side. They basically told me they can't help me. Apparently if I'm stuck, their tow trucks would get stuck too. I'm hurt and they did nothing for me. What's the point of having a membership? *writing this from the ditch with a bloody nose and sore face*

CAA Store - Hamilton Mountain

We're very sorry to hear about the experience you had Adam. We always recommend calling 911 in emergency situations, especially if you are injured. We'd like to hear some more info regarding this incident, and assist in anyway we can. Please email us at [email protected]

frederic carter 1 year ago

Positive experience: We went for an international driver license and travel medical ins Service and know how were terrific. We were out in under an hour with everything Great people

CAA Store - Hamilton Mountain

Thank you so much for your review Frederic! We're glad you were able to get all your license needs covered in store. We hope to see you back again soon.

Teena Birkett 1 year ago

Negative experience: Been a CAA member for many years. Service very disappointing.. Have gone elsewhere for booking trip to Portugal. This location needs to improve service.. Rate this office as poor!!!

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Piero Cherubini 1 year ago

Negative experience: My wife and I went for travel assistance. She sent us via email 11 potential spots that met our criteria. We left and have been unable to reach her by phone or email no return call. Its been over 3 weeks. We have since booked with trip central. We r CAA members

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Jonny G 1 year ago

Negative experience: No follow through. We had booked an appointment and had the whole family show up to arrange our march break holiday for 11 people with Helene. We spent an more than an hour discussing different options with her. She was in a big rush to leave the store and had her coat on and left before any us. Before she rushed off she told us that she would email us all the options we had discussed with more information. We waited days and despite expressing the urgency of booking the holiday, no email showed up to the multiple people in our group that provided email addresses. Junk mail was also checked. Only after sending an email prompting a response did she send only one of the multiple options we discussed with no further important information. We decided to book our vacation quickly and easily with another travel agency. Won’t be going back to CAA travel.

Kim Wood 1 year ago

Negative experience: The travel agent was always busy, said we need to make an appt. We leave for our vacation one week from today and no one has contacted us to pick up our tickets. When I called and spoke to her she said she was busy and would call back. No one has called, finally someone else called back and booked us in just to get our tickets. If they are that busy you need to hire. I don't like the way this went.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Sara H. 1 year ago

Negative experience: I went there to get passport photos done and the customer service rep I had was absolutely awful. First, I said “hello I would like to get the free passport photos done” and she rudely interrupted me and said “well no they won’t be free do you even have a membership with us??” And I said “yes I do” and showed her my card..: she swiped in angrily and said “ok fine: also this passport picture is for you correct?” I said oh, no it’s for my daughter..:. And she snapped at me saying “absolutely not this is for the cardholder only” I said “oh okay I wasn’t aware of that.. I’ll just pay the cost then” and she’s like “ okay it’s $10.11 and I need that before I take the photo” so I paid… then my daughter who is already shy stood in front of her and she said to my daughter “move all that hair out of your face” so my daughter put her hair behind her ears and she said “oh that did absolutely nothing”…: treating my daughter like a reject. She snapped a photo.. didn’t even show us… and said here u go… and put it in a crumpled up envelope! I will never go back to CAA hamilton again..: I’m sure if it was a retired person with money going on their various trips they would never be treated with the lack of respect I was given.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Grant Annette 1 year ago

Negative experience: If I could give 0 stars I would. Have upgraded membership with my daughter on it, nice day 20 degrees out and she got a flat and was stranded on the side of the road with her dog in the car. Called and they said they would be there is 20-30 minutes, called back when they didn't arrive, they said an hour later they would be there, then when they didn't show up during that hour, called again and said they would be there in another hour.... on the side on the highway.. stranded. Then when I called they said 'oh sorry its just a nice day, and we are busy lots of people getting out into the nice weather.... well that's great I dread to see what happens when winter comes.. complete waste of money for upgraded membership and I think any membership...CAA really needs some good competition to improve their services.. 3 hours for a flat.... awful service...

Dan 1 year ago

Negative experience: Helping my senior father for his bookings. For booking and paying...all easy. If you need to cancel or make changes...it's the worst place to do business. I've been waiting for a return email or phone call for 2 months. Had to drive there from Guelph to get the cancellation done. We DO NOT recommend doing business with the travel side of this store.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

David McGuigan 1 year ago

Fantastic experience: I had a family emergency come up and I had to make changes to my schedule. The two women in the office ( Nancy and I’m sorry I don’t remember the other helpful lady) both calmed me down and took care of everything. Very professional!

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review David! We will share this with the store team to let them know to keep up the amazing work.

Leo Reise 1 year ago

Fantastic experience: Needed annual medical trip insurance - multiple trips, max 15 days. Quick. Easy. Professional service.

CAA Store - Hamilton Mountain

We really appreciate you taking the time to share your rating with us Leo. We look forward to seeing you again soon!

Maria malabanan 1 year ago

Fantastic experience: Andrea went above and beyond, our first Trip to Dominican Republic had been absolutely fun. Thank you Andrea for making our trip a memorable one. You have been so helpful in guiding us through out. Everything went well you booked us to very nice location where it is close to the beach and restaurant and if course swimming pool. I highly recommend her.

CAA Store - Hamilton Mountain

Thanks for the kind review Maria. We think our Travel Associates are pretty great as well. Hope to see you again soon!

pierre genest 1 year ago

Fantastic experience: Love them

CAA Store - Hamilton Mountain

Thanks for the kind review Pierre. We hope to see you again soon!

tip top 1 year ago

Fantastic experience: Newly renovated, helpful staff.

CAA Store - Hamilton Mountain

We really appreciate you taking the time to share your 5-star rating with us. We look forward to seeing you again soon!

Mike Capucinno 1 year ago

Fantastic experience: Dealt with Nancy Simpson and she was awesome.

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Mike! We will share this with the store team to let them know to keep up the amazing work.

Reiner Perski 1 year ago

Fantastic experience: Friendly service. If you need insurance, please make an appointment.

CAA Store - Hamilton Mountain

Thanks for your 5 star review Reiner! We hope to see you again soon.

Kindy Heather 1 year ago

Fantastic experience: Been with CAA Member for many years, it's a great place for serching for your vacation.

CAA Store - Hamilton Mountain

Thanks for the kind review. We think our Travel Associates are pretty great as well. Hope to see you again soon!

Kevin Smith 1 year ago

Fantastic experience: International drivers license.

CAA Store - Hamilton Mountain

Thank you Kevin for the 5 stars. We're so glad you were able to obtain your International Drivers Permit quickly, and with ease. We hope to see you again soon!

Holly Garreau 1 year ago

Fantastic experience: Jennifer was so helpful and friendly. She was such a pleasure to deal with!! So knowledgeable! Thank you Jennifer!

Brett Bontje 1 year ago

Fantastic experience: Great service !

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Brett! We will share this with the store team to let them know to keep up the amazing work.

Minjung Hwangbo 1 year ago

Fantastic experience: Very efficient staff. Very fast service. Got in, got out with what I needed.

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Minjung! We will share this with the store team to let them know to keep up the amazing work.

sherri tait 1 year ago

Positive experience: They're very quick to see if you need help. But there's hardly anybody there to help you and you actually need it. They're always all busy so it's best to make an appointment

CAA Store - Hamilton Mountain

Thanks for sharing your experience with us Sherri. Members feedback (even the not so good ones) are very helpful for us to be able to make improvements, and understand our members needs better. We hope that you can come visit us again soon, and that you'll be able to have a much better experience. We appreciate your patience and loyalty.

Mark Principi 1 year ago

Fantastic experience: I Have Been a Member since 1992. Great service when Your Car or Truck Breaks Down. The Membership price is Worth even if You only get 1 Tow. It's Piece of Mind for all Your Roadside Assistance. Perfect example. Just Had CAA cone and Tow my Truck out of the Underground Parking lot. What a great Person that was Doing the Service. We Got it out within in a Hour as We had to Tow it from the Back with a chain to get it out from the Underground 2 floors Down . He was polite and very knowledgeable about what He Does. . Don't Hesitate get Your Membership it's worth it.

CAA Store - Hamilton Mountain

Thanks for your 5 star review Mark! We're glad to have you as a longtime CAA Member.

Gilles Joseph 1 year ago

Fantastic experience: The experience was very good ,I had all my questions answered and left there confident that,I was going to have a great holiday...

CAA Store - Hamilton Mountain

Thanks for the kind review Gilles. We think our Travel Associates are pretty great as well. Hope you have an amazing holiday!

Nick Kosterman 1 year ago

Fantastic experience: Very fast service and knowledgeable reps. Had to get a photo of my infant taken for passport. They were very patient and helped make sure the Pic would be acceptable to the government.

CAA Store - Hamilton Mountain

Thanks for the 5 stars Nick. We're so glad for your continued loyalty and hope you enjoy all the perks of being a CAA Member!

Erin Mc 1 year ago

Positive experience: The staff are mostly friendly and knowledgeable. I first booked a travel appointment as I wasn't sure if I was going to make a pitstop on my way back from visiting Croatia. I ended up booking my flights on my own so the travel agent Nancy still assisted me with my travel insurance even though she seemed a little annoyed. You don't need a travel appointment to get your travel insurance you can just purchase it through member services. Well personally I like to ask questions and make sure I'm 100% aware of what's covered. So Nancy still helped me with that but like I said she was a bit annoyed and had a slight attitude but I just ignored it and she did help me and answer all my questions. My only big issue is that there isn't enough people working there for the volume of customers at that location. Also the call center leaves you on hold for ever! I called 2 different times and was on hold for over 30 minutes and had to hang up because I couldn't wait any longer. But back to the store it's the only location in the Hamilton area so they should have more staff on hand to assist because the store was really busy and I stopped in on Tuesday at 12:30 PM. By the time I was finished with my few questions with Nancy and then purchasing my insurance at member services I was at the store for an hour. When I got into the line for member services there was 3 people ahead of me I believe that day and there was only 2 agents working on that side handling all member services which includes passport photos as well. Hire more staff Update: So I had someone from the office reply to my review and say to email them with more information. I reached out the very next day and that was a couple weeks ago now and still haven't heard back from them so what was the point in asking for more info on my experience? I also noticed that you have deleted your response as well from my review why would that be? I don't know what's going on with your office there but like I said in my review initially you guys really need to get your staff in order and get more service for your customers. Us as members of CAA pay significant fees every year to be a part of this membership and you should be providing better service for your customers.

CAA Store - Hamilton Mountain

We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at [email protected] and someone from our team would be happy to follow up.

Sarah Delmonte 2 years ago

Fantastic experience: Wonderful customer from the call Center agent right down to the tow truck guy Hossein.naghavipour thank you it was a pleasure having you help us get our car towed

CAA Store - Hamilton Mountain

Hi Sarah - thanks for your positive comments regarding our roadside assistance. We will be sure to pass this on to the appropriate teams to let them know what a great job they're doing!

Trevor Sullivan 2 years ago

Fantastic experience: Always fast and it you get your feul at a certain gas station it pays for you ca

Jenna Kenny 2 years ago

Fantastic experience: CAA is very helpful and efficient

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review Jenna. We look forward to seeing you back in store soon!

Bill Sang 2 years ago

Fantastic experience: Super friendly and knowledgeable.

CAA Store - Hamilton Mountain

Thank you so much Bill for your 5-star review! We will pass this feedback to the store team to let them know to keep up the great work.

Sandi. Blair 2 years ago

Fantastic experience: Very polite and wonderful service.

CAA Store - Hamilton Mountain

Hi Sandi! Thanks for taking time to leave us a 5-star review! We hope to see you back in store soon.

Kevin Jull 2 years ago

Fantastic experience: Customer service is exceptional and fast and convenient.

Sherry LAKE 2 years ago

Fantastic experience: Great rates for car insurance...such wonderful staff...thank you for all your help

Colleen Robertson 2 years ago

Fantastic experience: I was quite pleased. The staff were very helpful, approachable, efficient and knowledgeable.

Francine Regaudie-McIsaac 2 years ago

Fantastic experience: Great travel service. Courteous staff and informative and thorough.

SUSAN REVOY 2 years ago

Fantastic experience: I really like there service and staff. Have used them twice thus year. Great customer service.

CAA Store - Hamilton Mountain

Susan - We appreciate you taking the time to recognize our staff. We will pass this feedback on to them and hope to see you back soon!

John Scime 2 years ago

Fantastic experience: Staff extremely helpful. No waiting for international licence.

CAA Store - Hamilton Mountain

Thank you so much for your 5-star review John! We will share this with the store team to let them know to keep up the amazing work.

mazie 1o1 2 years ago

Fantastic experience: The gentleman who served me was knowledgeable, kind, and efficient.

Van T 2 years ago

Fantastic experience: Great service and when I went there was not line up.

John Burns 2 years ago

Fantastic experience: Presently being refitted and updated. When open it has terrific staff and services.

Bob Gauthier 2 years ago

Fantastic experience: Fast service

This review has been automatically translated. | See original text

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