Voyages Amro Travel

Positive experience: They misunderstood something by phone which is fine but then when I politely corrected, them they flat out blamed me for giving the wrong info. Not very professional.

Fantastic experience: A big thank you to Amro Travel, especially to Ms. Sanaa Hajjam for her quick response to my messages. I couldn't add my luggage due to a bad connection, and she did it in a minute. Thank you so much!

Fantastic experience: GOOD SERVICE WITH VOYAGES AMRO, A GOOD FOLLOW-UP FOR YOUR FILE.

Negative experience: Disrespectful and rude towards customers

Negative experience: 0 Star Bad service

Negative experience: If i can put 0 i will Very bad service No respect towards customers No professional work

Fantastic experience: Quick respond Cheapest price Best routs Honesty

Fantastic experience: Amazing service. Would definitely recommend, they’re extremely helpful and knowledgeable. Puts customers needs and satisfaction first always. If you’re looking for someone with great communication and best prices they are the best!! Thank you for the great service!

Fantastic experience: My favorite travel agency, good price and excellent service. Always efficient. I suggest everyone. Do not hesitate to do business with them. 100%

Fantastic experience: I was provided top-notch customer service by Essam Osman making my trip effortless and memorable. Highly recommend!

Negative experience: I am upset about service it was my first experience . they treat client in bad way and don't respect them

Fantastic experience: Great after sales service and you get help 24/7 in case of emergency

Fantastic experience: Excellent customer service. Friendly staff. Very good prices.

Fantastic experience: I always buy my tickets through amro travel. Great service and no games

Fantastic experience: They are a professional team, especially Madam Radwa, who helped me save a lot of money when I was getting a Saudi Visa. Highly recommended!

Fantastic experience: I wanted to testify to the excellence of the service of the Amrotavel agency and I highlight the efficiency of Mrs. Sanaa. A big thank you!

Negative experience: I went in today to ask about flights to Tasmania. There were 2 women at their desks. 1 said to me plz see the other woman so i tyrned to her...she picked up her phone and called the 1st woman ...they spoke in arabic to each other...hung up and woman #1 said go see the guy in the ofgice. So i went in ....asked my question. He asked me to spell Tasmania and then asked me if Tasmania was in Europe lol. I told him ..no...Australia. He checked for flights and dates...was totallly not interested or engaged with me in conversation. I waited politely for him to finish ( he didnt find anything that i couldnt have found on google) and said thank you and left. I had looked online myself...travel agents charge a fee. Apart from the total rudeness from ALL employees...why would i book anything with AMRO. RUBBISH Your reply is NOT what happened at all!! ....the ladies were NOT on the phone with customers when i came in ...one lady called the other lady. All 3 of you were unwelcoming and seemed disinterested in my presence there. The fact that you havent even apologised for how the visit to your business made me feel just reinforces my bad review. A simple "sorry" would have gone a very long way

Fantastic experience: The place to offer very good travel plans deals. Friendly staff. Welcoming atmosphere

Fantastic experience: Best service

Fantastic experience: Best service

Negative experience: Very bad service, not recommended at all

Positive experience: Great professional service.

Fantastic experience: Best office to contact for any Saudi visa issues . Lady called Radwa gave me yhe best service and immediately. Thank you

Fantastic experience: They are very welcoming. I highly recommend this travel agency

Fantastic experience: Great service, very friendly and good prices

Fantastic experience: Best office to contact for any Saudi visa issues . Lady called Radwa gave me yhe best service and immediately. Thank you

Fantastic experience: Amazing people and service. Will book with them again.Some of their are lower then online by hundreds of dollars.

Fantastic experience: Super service and on time delivery

Fantastic experience: Good service

Fantastic experience: Mme.Dalila she's the best from her services to finding you the best tickets you need , she's been our travel agent for over 8 years

Fantastic experience: It was great service with Madam Radwa, highly recommended.

Negative experience: Never responds by phone or by email

Negative experience: MEDIOCRE SERVICE! NO PROFESSIONALISM? Stay away!!! If I could give no stars it would be even better! It was our first time traveling, we didn't know how to go about it, we were referred to this agency, it was the WORST experience of my life. We received several messages about flight time changes, we wrote to the agency several times and got no answers to our questions! We called the agency manager (Amro) directly and he started shouting at us and threatening us because we sent him the messages he wasn't responding to. He flatly told us that even if he had a new seat, he wouldn't give it to us…. What kind of company treats its customers like this, has he forgotten that we are in Canada and according to how he welcomed us and treated us, it is punishable by law!!

Fantastic experience: I have been a customer there for 15 years. Great agency with multilingual staff and honest professional services. I always do business with Hoda and she is the best travel agent ever and she goes the extra mile to help you with the trips either on vacation or business trips. They offer competitive prices and give you the best option for your budget.

Fantastic experience: This is the best travel agency I've had the pleasure of working with. Please go to them for any travel related inquiries and services. They helped me get a visa in a very short amount of time and guided me through every step of the way, making sure I knew of every important thing. The cost of service is more than fair too. Very nice and friendly people as well! In short, you would not regret working with Voyages Amro Travel!

Fantastic experience: Good

Fantastic experience: I have used their services a few times already, nothing but good to say.

Fantastic experience: Super and accurate

Fantastic experience: Very. Beautifull for biking .6km in the wood .

Fantastic experience: So far so good. Very good experience with them. I just purchased the tickets of the air travel. Let's see what will happen

Fantastic experience: Accessible, bien reçu, ambiance chaleureuse, enfin c'était cool

Fantastic experience: Excellent

Fantastic experience: متل ما عودونا خدمة حلوة والتعامل جدا راقي

Negative experience: No professionalism... no follow-up. Very disappointed with my experience with this agency. I do not recommend it to anyone.

Positive experience: Good

Positive experience: A very good service

Negative experience: I had a bad experience with this company in terms of follow up, feedback, and answering the questions

Fantastic experience: Very good customer service! Best agency! They are always available to answer your question and find you the best deals ! Highly recommend them!

Fantastic experience: I made several reservations with Amro Travel Agency and I received excellent service! Highly recommend!

Fantastic experience: Je suis très satisfait merci madame Sanae

Fantastic experience: Helpful , very friendly , good prices

Fantastic experience: Just came back from hajj 4 days ago and the experience was great, the group leader was very knowledgeable and explained the process thoroughly. The hotel we stayed in was a 5 star hotel right on the haram in macca and the same for the hotel in madina. We had some people in our group complain that some rooms were tight and had 4 beds, I remind these people that this is not controlled by the travel agency but by the hotel. Those rooms cost a lot in hajj season and people will never pay for a double or single occupancy, its too expensive. The only issues we as pilgrims had, was the tents in Mina / arafa which were very bad, but thats out of the travel agency's control as well, they are controlled by the saudi government, all tents are the same for everyone else, the other issue is, some people who were very badly mannered and rude in our group. Sadly our group had people who thought they were on vacation, and expected the trip to be as such. Hajj is not easy and people need to understand that. The aspects of the whole trip from A to Z was explained, from the departure in Montreal including delays and long waits and connections at the airport, till the return back home, but as with every trip, you will always encounter people who ruin it for you, people want to be held by the hand and told what to do like kids, subhanallah...All I have to say to these people is shame on you, you went to hajj and you're coming back spreading lies and hate...

Fantastic experience: Always dependable

Fantastic experience: Excellent service

Fantastic experience: Always have a great experience at Amro Travel. Only place where I get my flight tickets. I always book through Hoda. She is very patient and always answers all the questions we have.

Fantastic experience: Merci monsieur REDA pour ton excellent service . Bravo :)

Fantastic experience: Cheap and best!

Positive experience: I really appreciated the service

Positive experience: Listening to their client

Negative experience: Here are some comments and suggestions regarding my experience with the $12800 package. Yes, there were indeed problems with the rooms, not only at the Dallah Taiba Hotel but also at Dar al Ghofrane for some. They indeed cram four people into two-person rooms, with beds pushed together. Furthermore, I wouldn't think that beds pushed together provide more comfort as suggested by the owner in response to a comment; even the group leader was aware of this issue and tried his best to resolve it. Adding to this is the lack of professionalism of the reception staff, who showed no desire to help or resolve the issue. Another problem is the elevator congestion at times at the Dallah Taiba hotel; some even had to take the stairs to avoid waiting. It’s true that the hotels were announced several months before the departure, but what we found has nothing to do with the beautiful pictures on the hotel websites (large rooms with a big space between the beds). What we found at the Dallah Taiba hotel was beds pushed together that are not worthy of a 4 or 5 stars; by the way, the star rating is misleading because what we saw cannot be compared to a real 4 or 5 stars, and I really question the classification process of these hotels. It wouldn’t be honest for me to say that everything was bad, and the purpose of my comment is not to doubt the good intentions of the group leader or the team who were there to help (nahsabouhoum kadhalik), but I think there are many points to improve, which is why I would like to add a few suggestions at the end of my comment: 1- Provide a detailed contract to the client (signed by both parties) that protects each other’s rights and clearly includes the type of service and rooms (small or large and with real photos). 2- Arrange a form of assistance for elderly people not only during the manasiks but even afterward, especially when they are often sick and tired, to check if they are ok, especially during the return journey and the long waiting hours between flights. 3- Conduct a satisfaction survey (for example, distribute forms at the end of the trip) in order to get feedback and improve services. Thank you.

Negative experience: I just came back from a pilgrimage to Mecca. The experience is horrible for the price of $12,800. At the hotel, they put 4 beds in a 2-bed room. No space between the beds. At the buffet, they treat us like thieves, every time we have to show our identification (hotel in Medina) a plastic bracelet with the hotel logo would have spared us many inconveniences. No smiles from the people working at the reception; for any questions, they tell you to see your group leader. This one, of course, has other things to worry about than taking care of the pilgrims he accompanies. No support for sick or elderly people. At Mina, you just have to manage alone; our guide doesn't even sleep with us (for him and his son, it’s VIP), which means he knows nothing. No planning regarding travel time: on the way back, our trip lasted about 32 hours. People arrived in Montreal exhausted. This is not the case for our guide, because he during the 8-hour layover in Frankfurt, took a hotel room to rest (information he conveniently omitted to share with the pilgrims). For a much better setting than what we got for $12,800, those who came from the United States were well taken care of for $8,000. For those intending to go on Hajj, look rather to our neighbor to the south (New York).

Negative experience: Because I called several times with Mrs. Hoda to buy 3 tickets to Lebanon. Each time she is busy and so far she has not answered. Because the ticket is 1050, it's on promotion... when it returns to the regular price. She will contact me, but it will be over.

Negative experience: Absolutely dreadful customer service. Constantly interrupting my questions, rude and dishonest. Much better travel agencies out there that will meet your expectations and beyond. Avoid at all costs....

Negative experience: Hajj VIP price 12800$ has nothing to do with VIP. I was disappointed! Amro didn't provide any receipt or details to show us the plane ticket cost, the hotels cost and the other fees we paid for. I even asked for it but no answer! Is it legal to pay 12800$ without any receipt?

Negative experience: Honestely, the vip hajj is very bad it cost 12800 dollars if you need more details just contact me (حشوم عليهم) imagine المطوف was very shame in front of us hajs ( just revew Yac Dj comment below) and shame for this agency instead of looking to improve the service , there are looking for comments of 5 starsevery time they get bad comment just see by your self.

Negative experience: Salam, This is a review for Hajj package cost 12800$ called VIP: To be a VIP package all the following points should be VIP: 1) Hotel in Mekka 2) Mena tent 3) Medina Hotel 4) Commute 5) Trip to get in and out the country -------------------------------------------------------------------------------- Based on my recent experience: 1) Mekka hotel: VIP (5 stars close to Haram) 2) Mena tent: under the expectations big number of people in small tent, 60cm space wide to sleep - Crowded & disgusting toilets - far from Jamarate - Stayed 5 nights in this tent (7 8 10 11 12 Dul Hidja) Knowing that VIP tents close to Jamarate are available for real VIP hajj package. 3) Medina Hotel: under expectations (even Amro's guide was surprised) Poor restaurant, not working door cards, very crowded elevators because the hotel was overloaded ... 4) Commute: VIP (comfortable and AC buses) 5) Return back home: under expectations Very exhausting trip, 7 hours of bus from Madina to Jedda + 6 hours of Flight from Jedda to Frankfurt + 8hours layover at Frankfurt finally the flight to Montreal 8hours ... ---------------------------------------------------------------------------------------------- Overall; Alhamdulillah we accomplished our Hajj, the conditions were "OK" but NOT VIP, this package can be improved if the points above will be addressed or the cost should be reduced If the travel agency thinks that the cost is justified in those conditions my recommendation is to provide a receipt or a contract between Amro and the customers to show fee details: Hotels, plane tickets and all other fees for more transparency.

Fantastic experience: I am very grateful that I have been with Amro Travel for the Hajj 2019...everything was so organized and the Sheikh Saad gave a very professional service to everyone...the hotels both in Madina and Makkah were very good and the transportation was easy and comfortable..thank you for all thing you do and looking forward to go again with you soon ISA.

Fantastic experience: Very good prices and services

Fantastic experience: Très bon service

Fantastic experience: I have been dealing with Amro Travel for almost 10 years and they never let me down.

Fantastic experience: Great customer service.

Fantastic experience: Excellent service

Fantastic experience: Facile d'accès

Negative experience: I asked for information several times about an advertised trip and they never sent me that information. A nasty company that seems not to want to sell trips.