
Voyages Bergeron Inc

Information about Voyages Bergeron Inc
Opening hours
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Entreprise familiale en affaires depuis 1950
Our comment from TraTraTravel about Voyages Bergeron Inc:
Voyages Bergeron Inc. is a trusted travel agency that has earned a loyal customer base over the years. Clients often express their satisfaction with the excellent customer service and personalized assistance they receive from advisors like Joanne Santerre, Maude Veilleux, and Alex Laperle, who are praised for their professionalism and attention to detail.
The website is easy to use, allowing travelers to quickly search for and compare vacation packages. Many appreciate the numerous filters available to tailor their searches effectively, ensuring they find the best deals. Furthermore, clients value the generous mail-in rebate offered after their trips, enhancing their overall experience.
While the company has received accolades for its effective communication and rapid responses to inquiries, some customers have noted dissatisfaction with the implementation of a $50 consultation fee before receiving assistance via phone. However, this fee is explained as a standard practice in the industry and is deductible upon booking.
Overall, Voyages Bergeron Inc. is recommended for its contrasting strengths: great prices, fast service, and a user-friendly platform that make trip planning a breeze.
Voyages Bergeron Inc: Reviews
Positive experience: I loved Playa Caleta for the cleanliness of the hotel and room. The food was very good for breakfast, lunch, and dinner. Chicken, pasta, pork, fish, and fruits. I will be happy to come back. Peacefulness and excellent service. Free transport to the city center until 3:30 PM. Thank you.
Fantastic experience: very good
Fantastic experience: I am very satisfied with your service. You have been professional, attentive, and patient. Thank you for your invaluable help, which made my experience pleasant and worry-free. I highly recommend you!
Fantastic experience: Voyage Bergeron provided us with very good service
Fantastic experience: Excellent after-sales service. My advisor Marie Eve Berthiaume.
Fantastic experience: Excellent service
Fantastic experience: Everything went very well! Can't wait to leave.
Fantastic experience: I have booked several times with Voyage Bergeron and I have never been disappointed.
Fantastic experience: Always good service
Positive experience: Easy to use, however I find that the time to fill out the documents is a bit short.
Positive experience: Just a first-time travel agency.
Fantastic experience: I book all my trips with this agency, they have the best prices and the best advantages!!
Fantastic experience: I love the Voyage Bergeron site, easy to use and well designed. Booking is easy online. I recommend.
Fantastic experience: This is my second experience with Voyage Bergeron and I am completely satisfied so far.
Thank you so much!
Fantastic experience: Always a very good service from our representative Alex Laperle branch Longueul, attentive to our needs. Thank you
Thank you so much :)
Fantastic experience: Great service. Quick response to my questions.
THANKS
Fantastic experience: Dealing with them for the second time and received very good service!
Thank you so much!
Fantastic experience: Great company to help you book your trip. Super professional!
Thank you so much
Negative experience: Now they charge you $50 + tax before helping you on the phone! Wow! Thank you, Bergeron Travel, I bought elsewhere on principle!
Hello, We understand your reaction. Indeed, it is common in the travel industry to request consultation fees, as it often happens that clients approach multiple agencies for in-depth research without necessarily booking. This represents a significant workload for our advisors. At Voyage Bergeron, we charge a fee of $50, which is then deducted if you make a booking with us. This approach allows us to ensure quality service and to guarantee our clients' commitment to their travel process. We hope this explanation will help you better understand our policy, and we remain at your disposal for any questions. Sincerely,
Fantastic experience: Very good service, I was well advised and online booking simple and effective!
Thank you so much
Fantastic experience: Excellent service and the advice is greatly appreciated. I am really happy to have Vasiliki Stedman as my advisor. Thank you very much.
Thank you so much!
Fantastic experience: Searching on the site is easy and efficient thanks to the multiple filters that can be applied. Once the hotel is chosen, it is easy to see all available offers linked to it as well as the prices for the previous and following days to make the best choice of departure date. Additionally, one can find both the details of the hotel itself and the comments from travelers.
Thank you so much
Fantastic experience: Joanne Santerre is the emblem of efficiency! Impeccable and fast service. I am very satisfied with the quality of the service I receive. I also really like their website, which is clear and honestly very pleasant to use.
Thank you very much, Joanne is indeed very efficient!
Fantastic experience: We have been buying our packages with 'Voyages Bergeron' for several years now. We are very satisfied. Thank you, Caroline Lévesque.
Thank you so much!
Fantastic experience: Great travel agency and always the best prices. Awesome website! Incredible response speed.
THANKS!!!
Fantastic experience: We've been booking with Voyages Bergeron for years and it's always perfect. Everything is easy and on top of that, we receive the discount quickly upon our return from the trip. 5 stars
Thank you so much :)
Fantastic experience: We used the online site of Voyages Bergeron Inc to book our next trip. The booking was very easy to make and by selecting an agent, the documentation is clearly sent by email with their information at the bottom of the email. We appreciate their site for this reason. Thank you!
Thank you very much!
Fantastic experience: I recommend Voyages Bergeron. Very good travel agency. Full of good advice. Postal discount by checks. I always book my vacations with them. Very good service.
Thank you very much for this good comment!
Fantastic experience: Great service
THANKS!
Positive experience: Easy booking, a lot of relevant information before the trip. Thank you
Thank you so much
Fantastic experience: I have been doing business with Voyages Bergeron since my last trip. First of all, because the site allows me to do super detailed searches, I never have surprises regarding the price and the prices are truly unbeatable. Thank you for your dedication.
Thank you so much :)
Fantastic experience: This is the first time I book with them. I am very satisfied with the online service which is very efficient, as well as the telephone service.
THANKS!
Fantastic experience: The best website for finding all inclusive vacations. Have multiple search options that allow you to taylor exactly to your needs! Even have a "all south except for Cuba" etc etc which helps exclude places you not interested to visit! They also usually have generous mail in rebates which is nice bonus compared to buying direct from flight companies!
Thank you!
Fantastic experience: Fast, simple and effective! Perfect for not having to stress ;)
Thank you so much!
Negative experience: I’m am so deeply disappointed with this company. I was purchasing a vacation for my parent’s 40th anniversary to Italy. They met with William initially, he was the one to find the package they wanted. His service was great. This request was then supposed to be relaid to Maude to then call my parents back to book as apparently William cannot do this. She called them back 1 day after the package/deal expired. Therefore, my parents have lost the opportunity to go on a this vacation package to celebrate their wedding anniversary. I am in such disbelief this happened, and the customer service after this incident was even worse. No compensation, no similar package offered, nothing! It was a “hey, too bad so sad” type of deal. I will definitely be taking my parents to another travel agency, and I would not recommend you book with this place unless you want the possibility of losing your trip. This shows me they would also not be there to help with any hiccups along the way if something as simple as booking on time couldn’t be done…
Hello , I am sincerely sorry to hear that your travel plans were disrupted by the impending Air Canada strike, resulting in a lack of availability with Transat and an increase in flight prices.However, I must express my surprise regarding the 1-star rating given by Cindy on Google and the reasons mentioned. During your visit to our agency for your appointment, I attempted to assist you as the person scheduled to meet you was still on their lunch break, and you seemed ready to leave the agency due to a misunderstanding about our Passion Monde group tours.After discussing your needs, including your wish to travel to Rome within the next two weeks, we found a package with Transat that suited you. However, you preferred to check the details on your end before confirming the booking. I then invited you to contact Maude to finalize the reservation when you were ready.I also mentioned that after 4:30 p.m. on a Friday, Maude might not be able to return your call before the end of the day if you left her a message. You left a message for Maude, and she responded on Tuesday morning to inform you that the product was no longer available, while offering you other options. You left another message on Tuesday evening, and Maude contacted you on Wednesday morning to explain the situation. Unfortunately, we did not hear back from you afterward.I would also like to point out that at no time did you mention to me that it was your 40th birthday. I sincerely hope that you will find a trip that suits you.We later became aware of Cindy’s message in the Google reviews. I would be grateful if you could kindly remove that post.Sincerely,
Fantastic experience: Very good customer service, thank you for everything!
Thank you so much!
Fantastic experience: Personalized service, very valuable practical advice. Thank you very much!
Thank you so much!
Fantastic experience: Great service and they answered all my questions
Thank you so much!
Fantastic experience: I have been dealing with Voyages Bergeron for 15 years and I have always been satisfied. Thank you
WOW 15 years! Awesome! THANKS
Fantastic experience: Very practical website, always satisfied. Thank you Yacine
Thank you so much!
Fantastic experience: very easy to book online! competitive prices
THANKS!
Fantastic experience: Easy-to-use platform, good price. The process is simple and efficient.
Fantastic experience: Very good service and responds quickly to our questions, thanks to the whole team
Thank you so much!
Fantastic experience: Very good service. Quick and courteous. Easy to make a reservation.
Thank you so much!
Positive experience: Very good service, courteous and the representative very kind. Thank you
THANKS!
Fantastic experience: I have been doing business with Bergeron for 8 years and the service is impeccable.
WOW 8 years! Great Thanks!
Fantastic experience: This is my 8th trip purchased from Voyage Bergeron and I keep coming back because I am very satisfied with the service, advice, and prices.
Thank you very much, and above all thank you for your loyalty!
Fantastic experience: Always good service, I have been doing business with voyage Bergeron for several years. Thank you to Ozje✈️
Fantastic experience: I made an online purchase and it was simple, fast, and professional. Thank you to Yacine Kerboua.
Great! Thank you so much!
Fantastic experience: Super great, thanks to Ms. Da Silva for taking care of all our changes. :)
Thank you so much ! We send him the message!
Fantastic experience: First time booking with Voyages Bergeron. I've heard good feedback about Voyages Bergeron. I decided to try them for my first trip to the south.
Fantastic experience: I always use Voyages Bergeron to book my all-inclusive trips to the South. They have all the main tour operators' options and the search options are optimal.
Great, thank you very much for this comment!
Fantastic experience: I have always done business with selloffvacation and after several bad services I went to Bergeron Travel and what good service... Thank you for being so kind!
Thank you for choosing us!
Fantastic experience: Perfect reservation. Several times we have booked online and it is always very good and easy.
Thank you so much!
Fantastic experience: Super reassuring, plus they give a lot of information to facilitate good decisions. They are kind and make the relationship friendly. Thank you.
Thank you for this good comment!
Fantastic experience: I booked my trip and received my documents the next day. A great service. Thank you :)
Thank you so much
Fantastic experience: She is a very competent and very conscientious agent. I have taken her several times and it has always been very good. Thank you for everything.
Thank you so much!
Fantastic experience: What service I received from my travel agent Joanne Santerre, so easy and reassuring to book with her thank you again.
Great thanks and yes Joanne is great!
Fantastic experience: I have used it several times and have never had any bad surprises. Their site is well designed and interactive.
Great! THANKS
Fantastic experience: It's easy to book with Voyage Bergeron. For several years I have been using you and have never been disappointed. Thank you Voyage Bergeron
Thank you for your loyalty!!!
Fantastic experience: Wonderful agency! I have been buying my trips from Voyages Bergeron for over ten years. Good service and interesting mail discounts!
Wow more than 10 years! Thank you for your loyalty!
Fantastic experience: I have always booked my trips with Voyage Bergeron since 2009. Excellent services, smiling staff, kind and helpful, always available to answer our questions. Nicole Goulet.
WOW thank you for your loyalty!
Fantastic experience: I am very satisfied with the personalized service we receive every time we call on our travel advisor, Joanne Santerre. She does everything she can to ensure our trip is a success. Very professional and available!
Thank you very much for this lovely comment!
Fantastic experience: I have purchased packages several times with Voyages Bergeron. Even though it is very easy to book online, I had to communicate with an agent and the service has always been excellent and fast. Thank you, Maude Veilleux! I just bought a new package with them...
Thank you for this wonderful comment! We appreciate
Fantastic experience: I have been a customer of Voyages Bergeron for 20 years and I have always had good service!
Thank you very much for your loyalty
Fantastic experience: Thank you to the whole Voyages Bergeron team - So easy to book exactly what we were looking for. Now we just have to wait to leave. We are loyal customers and have never encountered any problems during our travels. Thank you Marie Soleil
Thank you for the comment :)
Fantastic experience: I recommend Voyages Bergeron, we have been with them for 22 years and we have always been well served. Their website is easy to understand and the staff is knowledgeable and dedicated. Thank you for your good services.
Fantastic experience: fast, clear and efficient. Client for years and will surely continu
Fantastic experience: Best prices and great deals. Amazing
Thank you
Fantastic experience: I have been using them for years for all my all inclusive trips. Best website. so easy to use and compare prices
Thank you for your comment!
Fantastic experience: Easy and fast. Great option for selecting other dates to get the best price available
Thank you :)
Fantastic experience: Very easy to book with Voyage Bergeron... Very good service
Thank you so much
Fantastic experience: Voyage Bergeron inc. is a reliable travel agency that we have been doing business with for over 20 years. We recommend it.
Thank you for your loyalty!
Fantastic experience: I spoke with 2 agents and had very good service
Thank you very much
Fantastic experience: I have been using the online site for at least 15 years and I have always been satisfied!
WOW thank you for your loyalty
Fantastic experience: Always the same good service, time after time! thank you :)
Thank you so much
Fantastic experience: I always book with Voyages Bergeron. I always take the same agent, Maude Veilleux, she responds very quickly to my requests by email. I have excellent service! I just booked again. Thank you Maude for this excellent service!
THANKS
Fantastic experience: We have been dealing with Bergeron Travel for several years, they are professionals who always provide good service.
Thank you so much!
Fantastic experience: Very good service! Quick response to my questions! I recommend!
THANKS!
Fantastic experience: Once again, thank you to the whole team. I have been a loyal customer for 6 years now! No problems, just pleasure.
THANK YOU very much Ben!
Fantastic experience: Hello, I would like to thank Mrs. Andrea Lalancette from Voyage Bergeron, very professional and everything is clear and precise, she takes the time with you so that you understand everything, thank you.
Thank you so much!
Fantastic experience: I highly recommend Voyages Bergeron. A loyal customer for over 15 years, even from another province. I always find them competitive and easy to navigate.
Thank you for being loyal for over 15 years!!!!
Fantastic experience: It is always a pleasure to do business with Voyage Bergeron! It is easy to reach our agency if we have questions, even if we purchased online! Thank you :)
Thank you so much!
Fantastic experience: I have been doing business with Voyage Bergeron for several years. Very good service and very good prices. I highly recommend.
Thank you so much!
Fantastic experience: I have been booking with Voyages Bergeron for a few trips now, and I have never been disappointed!! The staff is courteous and very efficient. I highly recommend them!!!
Great! Thank you very much!
Fantastic experience: This is not my first trip with Voyages Bergeron Inc. I strongly recommend this agency, they are attentive and listen to their clients. Bravo! to all of you and keep up the good work, you are making a difference in our lives, a BIG THANK YOU. Next trip Christmas 2024.
Thank you so much
Fantastic experience: Great fast and courteous service. Jessica answered all my questions and more. I highly recommend her.
Thank you so much
Fantastic experience: Very good service
THANKS
Fantastic experience: The reservation was made without difficulty. The site is very user-friendly. A list of travel agents is provided so that one can choose one; their contact information (email address, phone number, and extension) is sent to us via email as soon as our reservation is completed. I recommend Voyages Bergeron without hesitation.
Thank you so much!
Fantastic experience: Always super efficient with bookings! I called for help selecting the ideal hotel and the two people I spoke to were super nice and very courteous! I am super excited for my trip and I know I don't have to worry ❤️
Thank you so much
Fantastic experience: We have now booked two trips with Voyage Bergeron. The first trip was a diving trip and the second was for a cruise. In both cases, the service was excellent. No hidden fees or double charges for any expenses. For our cruise planning, our advisor was always available to answer our questions. Voyage Bergeron is now our travel agency.
Thank you so much :)
Fantastic experience: Absolutely the best service from Andrea at the Longueuil branch for assistance with our travels since 2015. A++++++++++ 1000 times thank you to the entire Voyages Bergeron team.....
WOW thank you for this excellent comment
Fantastic experience: It was my first online booking for a trip. It was easy, not complicated, and not too long. I will not hesitate to do business with Voyages Bergeron again next time. The booking was made on a Saturday. By Monday morning, I received an email to talk with someone from Voyages Bergeron over the phone to confirm that everything was in order.
Thank you so much
Fantastic experience: The reservation process is very simple, easy, detailed, and fast. I compared it with two other providers for the same product on the same dates, and your site is by far the most ergonomic and attractive. Thank you; I hope the travel experience will be as good as the purchase one. To be continued.
Thank you very much for your comment
Fantastic experience: Excellent service
Thank you so much
Fantastic experience: Excellent service
Thank you so much
Fantastic experience: Super service
Thank you so much
Fantastic experience: Always the best prices and easy to use.
Thank YOU!
Fantastic experience: Voyage Bergeron is the best travel agency, I have been booking all my vacation packages for more than 10 years through them, and always got the best deals and service!
Thank you
Fantastic experience: Great deals on packaging! Easy to book. Postal discount
Thank you so much! Thank you :)
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