
Voyages Laurier du Vallon

Information about Voyages Laurier du Vallon
Opening hours
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Fondé en 1963 par M. Jacques Laroche, Voyages Laurier Du Vallon possède une expertise qui s’étend sur trois départements - Vacances, Congrès et événements et Service aux entreprises.
En 2017, nous avons établi un partenariat avec Flight Centre Travel Group, un joueur de renommée mondiale dans l’industrie.
Par affaires ou par plaisir, nous vous accompagnons dans l’organisation de vos vacances, déplacements d’affaires et événements corporatifs.
Plaçant la satisfaction des clients au centre de chaque décision, notre équipe passionnée s’assure de vous offrir un service personnalisé et ce, dans nos 5 succursales de la grande région de Québec et de Montréal.
Our comment from TraTraTravel about Voyages Laurier du Vallon:
Voyages Laurier du Vallon is a travel agency well-regarded for its professional and attentive service. Clients have frequently highlighted the following strengths:
- Exceptional Customer Service: Many users have praised the organization for its excellent service, mentioning agents like Daniel Métivier and Geneviève Duhamel for their knowledgeable and personalized assistance.
- Understanding Client Needs: The team is commended for their impressive ability to understand and address clients' needs, resulting in memorable travel experiences.
- Professionalism: The agency is noted for its professionalism and expertise in travel planning, ensuring that clients feel confident and well-informed at every stage.
- Successful Experiences: Numerous travelers have shared positive experiences with their trips, appreciating the smooth organization and attention to detail.
However, there have been occasional criticisms regarding communication and specific service experiences:
- Some clients reported less than satisfactory interactions in terms of response times and follow-up, indicating areas where improvement could be beneficial.
- A few users experienced challenges when reaching out for assistance, leading to some frustration.
Overall, Voyages Laurier du Vallon continues to receive substantial positive feedback, establishing itself as a reliable choice for travelers seeking comprehensive and personalized service.
Voyages Laurier du Vallon: Reviews
Fantastic experience: First experience with them and it won't be the last. Thanks to Daniel Métivier for his excellent advice (Beauport walk).
Hello Mr. Lefebvre, thank you very much for taking the time to highlight that you enjoy doing business with us! Customer satisfaction is our priority and we are happy to read your testimonial!
Fantastic experience: Successful experience with Laurier du Vallon.
M. Larouche, vos bons mots et votre confiance nous font très plaisir, merci beaucoup!
Fantastic experience: Always well served with Laurier du Vallon. Excellent service
M. Picard, merci d'avoir pris le temps de publier ce beau témoignage!
Fantastic experience: Great experience. They understood well what we wanted and provided excellent follow-up.
Mr. Martel, Thank you for your positive feedback and your 5 stars! We are delighted that our follow-up and our understanding of your needs satisfied you. We hope to see you again soon.
Fantastic experience: Always a very good service and advice from our advisor Daniel Metivier
Merci M. Lemieux. Votre satisfaction est notre priorité et cela nous fait plaisir de lire un beau témoignage comme le vôtre!
Fantastic experience: Back from a great trip. Thanks to Daniel Métivier for advising us so well.
Bonjour. Un gros merci de la part de toute l'équipe et de Daniel!
Fantastic experience: Very good service!
Mr. Falardeau, thank you for taking the time to publish this beautiful testimony.
Fantastic experience: Thank you very much Nathalie, for the professionalism and kindness with which you support your clients.
Wow Mme Lavoie, merci infiniment pour ce commentaire, c'est très motivant. Au plaisir!
Fantastic experience: Daniel is an excellent advisor, I highly recommend him. The same goes for Laurier Du Vallon Beauport.
Un gros merci de la part de toute l'équipe!
Fantastic experience: Thank you Nathalie for all your good advice
Merci Mme Bergeron, votre témoignage est très apprécié!
Fantastic experience: The trip was perfect all around. Our travel agent Lauriane Gravel at the Beauport branch gave us great advice and planned everything so that everything went smoothly. She understood our needs very well. We will not hesitate to do business with her in the future.
Merci Mme Duclos pour votre beau témoignage! Nous passerons le message à Lauriane.
Fantastic experience: Simply dreamy! At Secrets Tides Punta Cana!
Merci M. Dancause pour ce beau commentaire!
Fantastic experience: Very good professional organization, congratulations to Amélie for her support, her remarkable facilitation throughout our trip.
Wow, merci infiniment pour ce commentaire, c'est très motivant. Au plaisir!
Fantastic experience: Great service and well advised for our family trip
A big thank you Ms. Plamondon from the entire team for this great recommendation!
Fantastic experience: We booked a trip with Mrs. Annie Thériault. For us, it was a completely new experience. She advised us wonderfully! Mrs. Thériault is a professional who listens to our needs. I highly recommend her.
Hello Ms. Vezina, thank you very much for taking the time to point out that you enjoy doing business with us! The satisfaction of our customers is our priority and we are happy to read your testimonial!
Fantastic experience: Super beautiful trip, we've been with Laurier Du Valon for several years and we are very satisfied. Beauport branch, with Mr. Daniel Métivier A1.
Ms. Mathieu, thank you for taking the time to publish this beautiful testimony. It's always a pleasure to serve you!
Fantastic experience: Knowledge and skills!
Wow Mr. Hamelin, thank you very much for this comment, it is very motivating. Looking forward to it!
Fantastic experience: excellent reliable and courteous
Thank you Mr. Lachance for your positive comment and for taking the time to publish this review!
Fantastic experience: Excellent service, thank you for your attentions. Special thanks to Nathalie Legault, Laurier du Vallon, Beauport Quebec.
Thank you Mrs. Robinson! We are very happy to count you among our loyal customers.
Fantastic experience: Excellent service
A big thank you from the whole team!
Fantastic experience: One of the most beautiful trips we've made among more than 25. Service, cleanliness, food, room, and show, everything was there for a remarkable stay.
Thank you Ms. Thibodeau for your positive comment and for taking the time to publish this review!
Negative experience: My partner leaves a message on their voicemail during the week to book a flight. She was never called back and unfortunately, this is not her first experience with the Beauport branch. We finally received excellent service at Laurier du vallon Ste-Foy.
Hello Regis, We are sorry to read that your experience did not meet your expectations in one of our branches. Please be assured that the concerned parties have been informed and we will ensure that such a situation does not happen again. That said, we are glad to see that you received quality service at our Ste-Foy branch. We hope to assist in the planning of your next vacations for many years to come. Thank you and have a great day!
Fantastic experience: Nous faisons affaire avec Laurier Du Vallon, succursale de Beauport, depuis plusieurs années, toujours un très bon service, Geneviève Duhamel est notre agente et elle est à l'écoute de sa clientèle. Merci pour tout ces bons conseils
Thank you for your comment Ms. Lacroix, it is very appreciated. We do our best to ensure the satisfaction of our customers!
Fantastic experience: Nathalie Legault nous a très bien conseillé. Tout était parfait et selon nos attentes, hôtel, plage, etc Elle s’est occupé également de notre prochain voyage au Portugal
Hello Ms. Giguère, thank you for your kind words about Nathalie. We will pass your message on to him! Your satisfaction is our priority and it warms our hearts to read a beautiful testimony like yours.
Fantastic experience: du professionnalisme
Thank you for your positive testimony!
Fantastic experience: Nous avons réservé une croisière avec l’aide de votre agence. Notre conseiller connaissait bien le monde des croisières et il nous a aidé dans le choix de notre cabine sur le bateau. Bel emplacement, tranquille, pratique. Nous avons navigué avec Celebrity Cruise à bord du navire Beyond., un navire exceptionnel à tous les points de vue.
Thank you Ms. Hayfield for your positive comment and for taking the time to publish this review!
Positive experience: Good service
Thank you for your opinion Mr. Montambault, it is much appreciated!
Positive experience: Excellent service and efficiency
Thank you Ms. Mathieu for your beautiful testimony!
Negative experience: Mrs. Nathalie refuses to provide simple and quick information over the phone because I may not be buying a trip...
Hello Mr. Gagné, thank you for taking the time to share this with us. We will advise the situation.
Negative experience: The worst trip!! $2600 down the drain. They sold us a local resort, with no tourists, inedible food, service only in Spanish... Awful, we couldn't wait to return to Quebec. We are so disappointed, especially since they knew that this resort was not suitable!
Hello Mrs. Parent. We are sorry to hear that your experience with us did not meet your expectations. We invite you to contact [email protected] to continue the discussion.
Negative experience: I will keep the name of the consultant in question to myself, but I was disappointed with the service. I didn't necessarily need to be accompanied to choose my trip, but I wanted to do so to be certain of my choice and because I like to have service. Several times during the process, I wondered why I continued to work with the lady in question, but since I am kind, I wanted to respect her work. In the end, before the departure, I first communicated to know the information I needed for the trip, and she did not respond. A few days before departure, still without news, I asked if it was possible to get my travel tickets, and this time I received them. The biggest disappointment was certainly the trip she recommended to me. Without going into details, she sent me to a place completely opposite to the criteria I had requested. Then, I expressed my disappointment and confusion regarding the reasons that led her to recommend this trip that did not meet my criteria, and I received no news from her. I, who wanted to respect this lady's work, ended up with a bad trip and no respect towards me.
Hello Mr. J Lagacé, thank you for taking the time to tell us about it. We are sorry to hear that you had a bad experience. Your testimony has been forwarded to management. The person in charge of the file will contact you.
Fantastic experience: Merci à Lauriane pour le très bon service reçu de sa part:)
Thank you Mr. Grenier. Your satisfaction is our priority and it gives us pleasure to read a beautiful testimonial like yours!
Fantastic experience: Service professionnel et bonne communication avec la conseillère.
Ms. Harvey, your kind words and your trust make us very happy, thank you very much!
Fantastic experience: Excellente agence de voyage, nous avons fait une croisière en Europe du Nord. Bien organisé et bien accompagné.
A big thank you Ms. Dore from the entire team for this great recommendation!
Fantastic experience: Préparation et accompagnement pour une croisière en Europe du Nord, excellent service sur tout. Gens attentionnés et à l'écoute.
Hello Mr. Berube, thank you very much for taking the time to point out that you enjoy doing business with us! The satisfaction of our customers is our priority and we are happy to read your testimonial!
Fantastic experience: Réservé en ligne au départ. Un excellent service et information par la conseillère par la suite. Bref, flexible tout en ayant un suivi personnalisé. Merci!
Ms. Parent, your kind words and your trust make us very happy, thank you very much!
Fantastic experience: Nous avons réservé un forfait de deux semaines à Sorrento, Italie. Tutto bene. D’un bout à l’autre nous avons été très bien servis. Que ce soit le transport Rome- Sorrento, que l’hotel Astoria et le retour, tout était parfait.
Hello Mr. Dorval, thank you very much for taking the time to point out that you enjoy doing business with us! The satisfaction of our customers is our priority and we are happy to read your testimonial!
Fantastic experience: Des vacances formidables et une expérience à refaire en famille. Hôtel Royalton ou nous sommes allés à quelques reprises, je recommande.
Hello Ms Thomassin,A big thank you from the whole team! Your satisfaction is our priority and it warms our hearts to read a beautiful testimony like yours.
Fantastic experience: Client depuis plus de 25 ans...
Thank you Mr. Beaulieu for being part of our loyal customers for so long!
Fantastic experience: For several years we have been doing business with Laurier Du Vallon. We have always had good service from Daniel Métivier at Laurier Du Vallon, Beauport. A very professional agent with good advice.
Mr. Jean, thank you very much for taking the time to share your experience. Your kind words will be sent to Daniel!
Fantastic experience: We just booked a trip with Annie Thériault. For us, it was a first experience. She was able to understand our needs with great precision and advise us wonderfully! I highly recommend her.
Wow Ms. Dufour, thank you very much for this comment, it is very motivating. We will pass on your kind words to Annie. Looking forward to it!
Fantastic experience: Du personnel facilement accessible, compétent et soucieux de répondre à vos attentes. Salutations à Daniel Métivier, un vrai professionnel.
Thank you Mr. Jean for your beautiful testimony! We will notify Daniel.
Fantastic experience: Nous avons eu un service très rapide et plus que personnalisé. Vraiment, plus que nos attentes. Fini pour nous les autres agences, Laurier du Vallon, nous ferons toujours affaire avec vous dans le futur.
Thank you Mr. Tremblay for your beautiful testimony. We are delighted to read your kind words!
Fantastic experience: Tres beau voyage , de merveilleux souvenirs ,Visite du nord au sud de l'Italie. Il faut être en forme ....
Your kind words and your trust make us very happy! We are happy that you had a wonderful trip to Italy.
Fantastic experience: Super service et qui travail pour le client. C’est un 5 étoiles qui va pour notre conseillère Geneviève:)
Fantastic experience: Excellent service offert par Nathalie. Je vous la recommande pour organiser vos voyages.
Hello Camille, thank you very much for your comment, we will pass it on to Nathalie!
Fantastic experience: Toujours un excellent service.
Ms. Savard, thank you for taking the time to publish this beautiful testimony!
Fantastic experience: Je fais affaire Daniel Métivier de Laurier du Vallon depuis plusieurs année. Moi et ma famille voyageons 2 fois par année dans les caraïbes, aux É-U et en Europe et je n'ai eu que de belles expériences à chaque fois. Daniel est un agent qui connaît bien ses produits, il voyage beaucoup, il a donc une connaissance véritable de tous les détails qu'on veut savoir avant de réserver. Il se tient au courant des nouveaux hotels disponibles et ce, peu importe la destination et il a toujours de bonnes suggestions alignées avec le budget et les attentes qu'on lui donne. Le service que j'ai avec lui est personnalisé, voir pratiquement amical et rassurant. Faire affaire avec un agent de voyage chez Laurier Du Vallon, c'est de s'assurer de vraies belles vacances sans mauvaises surprises dans des endroits que vous recommanderez à votre tour à vos amis et famille!
Thank you for your comment Ms. Paquette, it is much appreciated. We're going to share it with Daniel!
Fantastic experience: Nous faisons affaire avec laurier du vallon depuis plusieurs années , merci beaucoup Isabelle racine pour les très bon services , à bientôt.
Hello Mr. David, thank you very much for taking the time to point out that you enjoy doing business with us, especially with Ms. Racine! Your message will be forwarded to him.
Fantastic experience: Encore une fois, un service à la hauteur de nos attentes!
Merci M. Gspurba pour votre commentaire positif et d'avoir pris le temps de publier cet avis! Nous allons transmettre vos bons mots à Annie.
Fantastic experience: Excellent service et employés compétent. Des vrais professionnels en organisation de vacances de rêves.
Thank you for your comment Mr. Francoeur, it is very appreciated.
Fantastic experience: Très bonne recommendation et excellent service reçu, merci Genevieve Duhamel
Thank you Mr. Picard for your positive comment and for taking the time to publish this review! We will pass on your kind words to Geneviève.
Fantastic experience: Bon service
Hello Isabelle,Thank you very much for your review!
Fantastic experience: tres bonne agence et excellente conseillere
Thank you Mr. Belanger for your beautiful testimony!
Fantastic experience: Toujours bien renseigné, bien servi
Thank you Ms. Trudel for your positive comment and for taking the time to publish this review!
Fantastic experience: Excellent service, bonne écoute on a trouvé exactement ce que l'on cherchait.
A big thank you Mr. Lachapelle on behalf of the entire team for this great recommendation!
Fantastic experience: Un gros merci à Laurier du Vallon et en particulier à Isabelle Racine pour l'excellent service.
Thank you Mr. Gagné, your testimony is very appreciated and it will be passed on to Ms. Racine!
Fantastic experience: Déjà plusieurs années que nous faisons affaire avec Voyages Laurier du Vallon et le service est exceptionnel, satisfaction garantie. À peine de retour du Mexique, encore une fois tout à fait comblé.
Thank you Mr. Martel for your positive comment and for taking the time to publish this review!
Fantastic experience: This agency is professional and on point Isabelle was amazing sending all the documents needed, I had no worries or questions.. she covered it all.. it’s for sure I will book my next trip with her Merciii beaucoup Isabelle pour votre service
Thank you Ms. Spedaliere for your beautiful testimony! We will send it to Isabelle.
Negative experience: The dumbest agent I've ever met. She clearly did not want to help us.
Hello Mrs. Cliche, thank you for keeping us informed. We are sorry to hear that your experience with us did not meet your expectations. Your satisfaction is very important to us, which is why we would like to communicate with you in order to correct this situation. You can write to us at [email protected] to give us more information on this matter.
Negative experience: Lacked a lot of service.... I thought I would have no problems with a travel agency, but I was mistaken....
Hello Mr. Corrivaux, We are sorry to have not met your expectations. Please feel free to reach out to us at [email protected] if you would like to share the situation you experienced. Sincerely, The Voyages Laurier Du Vallon team
Negative experience: I was very disappointed with the attitude of an advisor at Laurier DuVallon: Nathalie Legault showed a total lack of professionalism, and because of her, I lost money. Is there an official agency to file a complaint? This girl does not deserve her job. Before purchasing a trip, she tells you and promises you things, and oops, after the purchase, the promises are not kept and there’s no recollection of what was said. If I gave two stars instead of one, it’s because luckily, there are other competent people in this agency. The other person I spoke to, who is in customer service, took care of my case and worked to ensure that I didn’t lose all my money! When I told her about the facts, she was surprised to hear that Nathalie had said that to me, and she agreed that Nathalie had shown a lack of professionalism and had not worked correctly on my case.
Thank you for your comment. We will pass it on to the people concerned.
Fantastic experience: Très bonne !
Mr. Gauthier, your kind words and your trust make us happy, thank you very much!
Fantastic experience: Toujours bien conseillé
Hello Mr. Chabot, thank you for this positive recommendation. We are happy that you enjoyed your experience with us!
Fantastic experience: très bon service et notre hotel était un vrai rêve
Hello Ms. Paquet, Thank you for your positive review. We are happy that you appreciated our advice for choosing your dream hotel.
Fantastic experience: toujours un excellent service du personnel
Hello Mr. Plante, It is a pleasure for us to know that you appreciate our services, Thank you for your kind words!
Fantastic experience: Nous avons comme toujours reçu un service impeccable, a l'écoute de nos besoins. Johanne notre dernière représente que nous avons eu, a démontré beaucoup de professionnalisme, patience, a su nous rassurer car nous avions quelques situations particulières et nous a bien guidé, et plus encore. Nous avons eu, un superbe voyage, a la hauteur de nos attentes. Merci à tout l'équipe de laurier du vallon et spécialement a Johannie. A très bientôt Martine et Juan Carlos
Hello Ms. Mainguy, thank you for this positive recommendation. We are happy that you enjoyed your experience with us!
Fantastic experience: si vous voulez avoir l'heures juste de votre voyage Mme Thibault de voyage laurier du vallon elle très bonne et professionnel nous pouvons conter sur eux, merci
Hello Mr. Carreiro, Thank you for your positive review. We are happy that you appreciated our services.
Fantastic experience: Excellent
Hello Mr. Langlais, Thank you for your positive review. We are happy that you appreciated our services.
Positive experience: The representatives are competent
Hello Mr. Després,We are happy that you appreciated the services of our travel advisors.
Negative experience: I was kept waiting for 10 minutes only to be told that the advisor could not see me, and I was offered brochures.
Hello Mr. Emond, Thank you for taking the time to write a review about your experience with us. Please know that our customers' satisfaction remains our top priority. Regarding the issue you reported, we will follow up with the Beauport branch. If you would like to share more information about the situation you experienced, we invite you to contact us at the following address: [email protected] Best regards, the Voyages Laurier Du Vallon team
Fantastic experience: Bel accueil de la conseillère Line. Un beau bonjour de la personne à l'entrée.
Fantastic experience: Pour l'organisation de vos voyages, Geneviève Duhamel à Beauport, la meilleure.
Fantastic experience: Super agence de voyages! De très bons conseils reçus par Geneviève Duhamel. Je la recommande fortement. Merci pour tout
Fantastic experience: Mme Fleury! La meilleure !!!
Hello Ms. Mongrain,We are happy to know that you appreciated the services offered by Ms. Fleury!
Positive experience: Smiling staff. Good knowledge of destinations.
Thank you Mr. Martel!
Fantastic experience: Une qualité de servuce comme nul part ailleurs. J'ai une agente de voyage extraordinairement Mme Lyne Fleury
Fantastic experience: Demander Geneviève Duhamel la meilleur agente de voyage dans la ville de québec!!!
Fantastic experience: J irai
Positive experience: Kevin very good
Negative experience: We were given an appointment on a day when it’s closed!!! Not great. We went there for nothing twice. Damn, it really lacks professionalism!!
Negative experience: Worst experience! If I could give no stars, I would! We felt like we were bothering them and they didn't seem to know at ALL what they were talking about! They pressured you to buy. Our agent sent us to a hotel where we wouldn't have even been able to enter!
Fantastic experience: Excellent service!
Fantastic experience: Excellent conseils
Negative experience: Well, those peope can not support the full information about trips. I wanted to go to the trip for a week, would definately go to the 5 stars hotel with all extra etc. So, I called and there was an angry rude woman on the line. I am a permanent resident in Canada but my card was stolen. I went to an immigration site of Canada and read the note that starting the march, 2016 every permanent resident should hold the PR card with them in order to go back to Canada. So, I called this agency to make sure that I might not be able to go. I explaned the situation to that woman and first of all, she did interrupt me, then she said that I should consult myself first and that she can't know everything about all countries. Not professional behavour at all. She does not even understand that it does not matter what country I am coming from because I am already a permanent resident. Not competent at all! I will surely talk about my experience with people I know and will make sure nobody will go to that agency.
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