
Voyages CAA-Québec

Information about Voyages CAA-Québec
Opening hours
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 5:00 PM
- Thursday: 9:00 AM – 8:00 PM
- Friday: 9:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
The CAA-Quebec Travel Centre in Quebec City offers a full range of services to travellers, whether members or not, including a travel boutique. Planning a cruise, a Sun getaway, a Disney vacation or a group tour in Europe? Let our counsellors guide you and help you plan your dream trip. The following services are also available: passport photos, visas, International Driving Permit, car rental and travel insurance. CAA-Quebec members enjoy exclusive benefits and can also change their membership option, purchase attraction tickets, and obtain travel literature at the centre. CAA-Quebec Travel: comprehensive travel solutions!
Our comment from TraTraTravel about Voyages CAA-Québec:
Voyages CAA-Québec is a travel agency that prides itself on providing excellent customer service and a friendly atmosphere. Users have praised the staff for their efficiency, professionalism, and attentiveness, often highlighting their smiles and helpfulness.
Key strengths:
- Friendly and welcoming staff
- Excellent travel advice and assistance
- Quick and courteous service
- Comprehensive travel-related products available
However, some clients have reported issues such as long wait times for phone service and a feeling of being unwelcomed or rushed at times. Despite these concerns, the majority of feedback leans towards a positive experience, with many customers expressing gratitude for the service they received.
Overall, Voyages CAA-Québec is viewed as a reliable choice for travel planning and insurance, with a commitment to improving customer satisfaction.
Voyages CAA-Québec: Reviews
Fantastic experience: Great service
We are delighted that your experience met your expectations. On behalf of the entire team at CAA-Québec, thank you for your glowing review of our travel agency.
Positive experience: I went to get my international driving permit here. It took me less than 30 minutes and I was out. There is a nice selection of very useful travel items like travel pillows, voltage converters.
We are delighted that your experience met your expectations. On behalf of the entire CAA-Québec team, thank you for your review of our travel agency.
Fantastic experience: Very good service from Édouard!!
Nous sommes ravis que votre expérience ait comblé vos attentes. De la part de toute l'équipe de CAA-Québec, merci pour votre évaluation élogieuse de notre agence de voyages.
Fantastic experience: Good reception of customers
We are delighted that your experience met your expectations. Thank you very much for your glowing review of our travel agency.
Negative experience: Store that would require investment for decoration. Moreover, there is much less choice of products and clothing than the branch at Place de la Cité. Upon arrival, I felt like I was bothering the employees who were chatting among themselves. In short, I do not recommend this establishment. :/
Nous sommes désolés d'apprendre que votre expérience à notre centre voyages n'a pas été à la hauteur de vos attentes. Soyez assuré que votre message a été transmis à l'équipe concernée.
Fantastic experience: I received excellent service on May 29, 2024. Smiling, efficient, and professional employees.
Fantastic experience: Excellent service.
Fantastic experience: Very well served by the staff on site thank you
Negative experience: Terrible phone customer service. Very long waiting minutes while being bombarded with service offers.
Fantastic experience: Excellent service!
Positive experience: My agent resigned, her replacement was not the nicest and I left a message on Tuesday before leaving and they didn't bother to call me back. I was leaving Thursday morning...
Negative experience: I would have given 0! We received bad service from Nancy Labbe, without naming her lol. VERY ARROGANT!
Fantastic experience: Always such good service
Fantastic experience: Very good service, friendly and smiling staff. Our agent Nancy, well I apologize I forgot her last name, but she is still a very good advisor. She sold us a cruise this summer, a very good choice, as proof we went back for our trip to the south this winter. I highly recommend her.
Negative experience: Assurance Voyage CAA whose insurer is Orion and the claims manager is Globalexcel service: it's useless. I could tell a long story, but to keep it short, no support from the staff to refer us to a clinic, we are left to fend for ourselves and after making several attempts to see a doctor, no clinic or hospital in Victoria Texas knows this company and refuses to bill the insurance company directly!!! The insurance company representatives don't even want to contact the clinic to make an agreement. What service. We get travel insurance to have peace of mind and especially to have assistance when things go wrong.
Fantastic experience: Very good!
Fantastic experience: Very good service
Fantastic experience: I had triptychs made online with the map tracing. Everything was perfect.
Fantastic experience: Personnel qui connais leur affaire..nous avons été très bien conseiller.
Fantastic experience: Rapide et courtois, facile d'y faire son permis international de conduire
Fantastic experience: Service clients excellent
Fantastic experience: Une agence que tous devraient avoir pour votre sécurité et enfin la relaxation TOTALE
Fantastic experience: Le meilleur endroit pour obtenir de l'assurance voyage. Accueil courtois, service empressé, que dire de plus !
Fantastic experience: Tres bon service au comptoir
Fantastic experience: Le personnel attentif à nos demandes.
Fantastic experience: Service rapide et courtois pour l’obtention d’un permis de conduire international. La prise de photo se fait sur place et a un prix abordable
Fantastic experience: Belle accueil. Service a été rapide
Positive experience: Good service and courtesy
Negative experience: I selected 1 star because I can't put 0. 5 hours of waiting for nothing.
Negative experience: Finish CAA just told me that I will pay more for my insurance even with a hit-and-run, and this person didn't even want to call the person responsible for my accident because I won't pay for the repairs. It's too much work, bravo. Plus, he told me that because of COVID, she has a wide back, COVID. I wanted to file a complaint because the first person I dealt with didn't even answer the phone, too cowardly to tell me that he would do nothing. I wanted to file a complaint, but I didn't speak with a supervisor, no, I spoke with a colleague who covered for him. At least he told me. It's been almost two months that this has been going on.
Positive experience: Excellent service from our travel advisor. However, a downside is the new club policy which will now charge a fee of $45 per person for any trip not offered by the club. As far as I know, I still pay nearly $100 a year to be a member of CAA. THIS RAISES QUESTIONS!!!!!!
Positive experience: Correct
Fantastic experience: Les photos de passeport et pour les démarches de visa toujours aux bonnes dimensions. Service client très avenant. Merci pour votre bel accueil.
Fantastic experience: Nous avons été faire nos permis internationaux un vendredi matin et ça a été super rapide. Le service était excellent!
Fantastic experience: Service #1
Fantastic experience: Это супер! Здесь можно поменять данные по карточке visa, если она изменилась!! Очень удобно! А так же решить другие проблемы аккаунта! Не только вопросы путешествия! Персонал очень, очень вежливый! Я, вам Друзья, рекомендую!
Fantastic experience: Excellent service
Fantastic experience: Super.. le soleil est chère $$$$
Fantastic experience: Intervention à la date prévue Efficace et rapide
Fantastic experience: Best place for information on upcoming trips either by plane car or rg
Fantastic experience: Service très rapide et courtois
Fantastic experience: Service attentionné reçu par Mme Dufresne. Merci!
Fantastic experience: Merci du fond du coeur à deux employées du CAA Lebourgneuf d’avoir pris le temps durant 2 fins de journées pour tenter de prendre une photo de passeport pour ma fille de 20 mois alors que c’était complètement impossible Le service a été exemplaire, elles ont été souriantes du début à la fin! Merci encore
Fantastic experience: très bon accueil, de bonnes explications et beaucoup de documentation pour notre voyage
We're glad you were able to find all the information you needed. Thank you for your glowing review.
Fantastic experience: Pour faire un permis international, rapide et personnels accueillant.
Fantastic experience: Excellent service et niveau de conseils nettement supérieur aux autres agences de voyage
Fantastic experience: Merci très bon service
Negative experience: I went to see a travel agency this morning.... it seems like she doesn't like her job. No smile, poor information, I asked if she had brochures etc and then she tells me we're green.... uh I was disappointed because she referred me to the books to buy... upon my arrival, no greeting from the staff etc... frankly, this place is really dull.
We are sorry to hear that the service did not meet your expectations during your last visit. In order to improve our organization, we invite you to write to us at [email protected] to share your experience in more detail. This will allow us to follow up on the situation appropriately.
Fantastic experience: Super
Positive experience: Too long delays
Positive experience: Interesting and well-made site.
Negative experience: Not able to get through on the line...
Positive experience: Like all agencies...neither better nor worse
Thank you for your evaluation Mr. Labrèche. What do you think we could do to stand out? THANKS.
Fantastic experience: Always excellent service and courtesy
Positive experience: I do not understand why it is not open on Saturdays in Quebec!
Hello Mr. Lapierre. We are sorry for any inconvenience this may have caused you. Our Place de la cite travel center is open on Saturdays from 10 a.m. to 4 p.m. Regarding the one on Bouvier Street, the situation we experienced with COVID-19 meant that we had to review the opening hours.
Positive experience: Varied merchandise. Good price if you take into account the discount.
Negative experience: Not as much merchandise as on the website. Good courteous service.
Positive experience: Overall good service, the welcome is pleasant. Responses are quick to obtain.
Positive experience: You can find everything there. Ideal for last-minute travel shopping. Also very good advice.
Fantastic experience:
Fantastic experience: L'équipe de Bouvier est tellement de bonne humeur. Et leurs conseils sont vraiment excellents. Ils savent de quoi ils parlent.
Fantastic experience: Je ne suis pas membre et j'ai eu droit à un excellent service
Fantastic experience: Excellent accueil et excellent agent de voyage monsieur Michel Létourneau. Merci !
Positive experience: Great costume services
Fantastic experience: Dure à battre côté assurances voyage. Nous avons pris le plan annuel pour 2 et plus de services d'inclus pour moins cher que la CroixBleue. Merci CAA !
We're glad you were able to get more bang for your buck. Thank you for choosing us and thank you for your glowing comments!
Fantastic experience: Avoir une carte CAA est le meilleur moyen d'être en sécurité, j'ai déjà eu une crevaison ça a été réparé sur place, il change la batterie sur place si elle est finie, en plus d'autres services: remorquage, ouvrir porte si barrée par erreur etc. Excellent service à chaque fois leur carte n'est pas dispendieuse pour les services qu'on nous donne quand on en a besoin, je l'ai depuis une dizaine d'année. Vous ne le regretterai pas et vous vous sentirez toujours en sécurité peut importe où vous serai.
Thank you very much for your loyalty Mr. Belleau. Our team is delighted to have members like you and we are particularly grateful that you took the time to write these very complimentary words. Looking forward to serving you!
Fantastic experience: Voici l'endroit par excellence pour planifier votre voyage Disney ou croisière sur rendez-vous
Exactly, Mr. Vallières. CAA-Quebec Travel is an Authorized Disney Vacation Organizer. Our advisors are specially trained to help people plan a memorable vacation to this magical place. Thanks for mentioning it!
Fantastic experience: Service rapide et courtois. Le personnelle est très bien informé et serviable.
Fantastic experience: Super ambiance prise en charge rapide.un peut déroutant pour une Agence de voyage qui fait aussi magazin ! pratique vois le direz
There are plenty of staff to answer you indeed. Glad you liked the atmosphere and your experience.
Fantastic experience: Hello service.
Positive experience: To receive tracking
Fantastic experience: Excellent
Negative experience: He didn't respond to me.
Fantastic experience: Magnificent agency
Thank you for visiting us and thank you for this glowing review.
Fantastic experience: Great service
Thank you very much for visiting our travel center and thank you for these kind words! Happy Valentine's Day.
Positive experience: Always so friendly!
Fantastic experience: Friendly and helpful staff.
Negative experience: I felt like I was bothering them, never got a call back, so I took my business elsewhere.
We are sincerely sorry that you had this impression. It is not our habit not to offer a welcome that meets our customers' expectations. Thank you for reporting this. We will see to improving our approach.
Negative experience: Very bad service, able to make me mess around, it's been twice and it doesn't seem to be getting better over time.
Hello Mr. Lavoie. Thank you for taking the time to express your dissatisfaction. We are generally quick to correct problems reported to us. Can you tell us more and how we could resolve the issue? Do not hesitate to contact us at 1-800-686-9243. THANKS
Positive experience: Don't know their product very well, more expensive than elsewhere. Courteous staff.
Fantastic experience: Excellent service!
Thank you Mr. Rossignol for your nice words. We really appreciate it! Have a good day.
Fantastic experience: Bon service avec Johanie, notre voyage est bouclé pour avril.
Thank you Mr. Boulianne for your kind words. Have a nice day.
Fantastic experience: Bon accueil. Bon service jusqu'à la fin. Merci.
Thank you Mr. Gagnon for your kind words. It's a pleasure to read. Have a nice day!
Fantastic experience: Très bon service et à l'attention des clients.
Hello Mr. Cusson. Thank you for sharing your opinion and thank you for your kind words. Good day!
Fantastic experience: Bon services. Une belle sélection d'article de voyage
Hello Mr. Bouchard. We are delighted that you enjoyed your experience with our services. Good day!
Fantastic experience: Très bon service simpatique
Fantastic experience: Excellent service comme toujours. Très bon accueil.
Fantastic experience: Thank you Gaëlle.
Positive experience: Very well informed
Positive experience: Travel advice from travel experts.
Negative experience: What a terrible customer reception !!
Hello Mr Médieu. Can you tell us more about your experience? We would love to be able to help you. We invite you to contact us at 1 800 686-9243 to give us more details. We could then correct the situation. Thanks in advance.
Positive experience: Good service, good experience
Fantastic experience: Very good service
Positive experience: everything for travel, both insurance and travel products.
Positive experience: Very good service!
Positive experience: Unidentified queue which leads to confusion for customers ...
Thank you Mr. Caron for informing us. We will forward the information to the Travel center in question in order to improve the situation. Good day!
Positive experience: Great place to find everything you might need for a trip
Thank you Ms. Breton for taking the time to give your opinion. Have a nice day!
Positive experience: Good service and competent personnel
Positive experience: I went to cancel a CAA card that had been fraudulently renewed. They apply security rules when canceling a card, however, they made the mistake of renewing a CAA card on an expired MBNA credit card. On their part, MBNA made the error of accepting the charge and generating a bill by adding 84¢ in fees on an expired card (which legally should not have received any purchases). Both (CAA and MBNA) were negligent in allowing a shady transaction that encourages fraud. It does not surprise me from MBNA, who frequently take actions on the edge of legality in order to extort their clients, but I am surprised by CAA, who are usually accustomed to giving advice to prevent fraud. So: If you have an MBNA credit card, know that the card remains valid even several months after the expiration date.
Hello Mr. Fournier. Thank you for taking the time to inform us. Indeed, several credit card issuing companies do not take the expiration date of the card into account during preauthorized payments; therefore, it is possible that the amount to be paid could be charged to your credit card even if this information is not up to date. To get more information on this matter, we invite you to contact the issuing company of your card. Please know that CAA-Quebec is always open to refunding your membership when the renewal was not desired. We are sorry for the situation. Have a great rest of your day!
Fantastic experience: Très bon service avec beaucoup de courtoisie
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