
Flight Centre

Information about Flight Centre
Opening hours
- Monday: 10:00 AM – 6:00 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 6:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 11:00 AM – 5:00 PM
- Sunday: Closed
Welcome to your local full-service, one-stop travel store. Visit one of our knowledgeable travel consultants for an elevated booking experience. We search tirelessly for the best deals on airfares, hotels, tours, cruises, packages, excursions, car rentals, travel insurance, and more. Let us build your dream vacation, tailored to your preferences and budget. Leverage our global network of Expert Travellers for the best local insights, anywhere in the world!
Flight Centre: Reviews
Fantastic experience: Stephanie was very helpful and accommodating with planning a first trip to Europe in a long time. Flights, taxis, and hotels were easily booked and everything went smoothly there and back. Would go to Flight Centre again!
Thanks for the review, Jonathan. We're so happy to hear that Stephanie was able to assist with making your first trip back to Europe a smooth one. We can't wait to help you with your next trip!
Fantastic experience: Great experience, must recommend
Thanks for the review, Joban! We're glad you had a great experience and look forward to helping you with your future travel needs!
Fantastic experience: I arrived and was greeted promptly and warmly by Sunil. He was very pleasant and patient. He explained all the options I had and led me through all the steps. He is very knowledgeable, experienced and a gentleman. I got a great deal on the airline tickets for my sister's and I. I plan to go back to this location for my next travel needs and hope to have Sunil as the representative. Thank you again.
Thanks, Yvonne, for the great review. We're so please that you had a wonderful experience with Sunil. Enjoy your trip!
Fantastic experience: We’ve been went to east side of Canada with Daniel To with us for 7 days. We got so many fun and feeling so good. He is the best tourist guide that I’ve been met.
Thanks for the review!
Negative experience: We went to get general information and rent two cars. We took more than an hour to finalize the reservation. We clarified that we needed child seats. When we went to pick up the cars, they had not included the need for the seats, they charged us extra for them, and also, the insurance was not included in the price. The rental was already very expensive and on top of that, we were poorly informed. A disaster.
We're sorry to see you are not happy with your experience Anabella. To provide some clarity, prior to confirming a booking, each customer is required to check their invoice, confirming their details, names and travel arrangements / inclusions are all correct before any payment is taken or booking made. This is where the details of your car rental inclusions will have been listed and confirmed. We apologize if this wasn't completely clear, and if you'd like to discuss this further, please email [email protected]
Fantastic experience: I had a very good experience with Marco. Thanks for your helpful information, and kindly customer service.
Thanks, Masouda, for sharing your experience. We're so glad Marco was able to assist you!
Fantastic experience: I have been booking with Jeffrey at the Flight Centre at 50 Bloor Street for the past 5 years. Professional, absolutely fantastic customer service and terrific value for all my travels. Full service at one location - simply marvellous.
Thanks, Sara, for the 5-star review and for being a repeat client. We're so happy to receive such wonderful feedback for Jeffrey!
Fantastic experience: Sylvia Chahine was wonderful, as usual . Went out of her way to ensure the very best, at the very best price for my budget. My flight is in December, but she let me know she is there for me, should a need arise.
Thanks, Susan, for sharing your wonderful experience with Sylvia. Have a great trip!
Fantastic experience: I have been dealing with Flight Center for about six years for my domestic and international travel and i must say its been quite great experience dealing with several professionals, the latest was with Sylvia Chahine who provided me with best price and routing to my destination.
Thanks, Maher, for sharing your positive experience booking with us and for being a long time client. We're so happy that Sylvia was able to help you with your latest travel needs!
Fantastic experience: I have been booking with Jeffrey at the Flight Centre at 50 Bloor Street for the past 5 years. Professional, absolutely fantastic customer service and terrific value for all my travels. Full service at one location - simply marvellous.
Thanks, Sara, for the 5-star review and for being a repeat client. We're so happy to receive such wonderful feedback for Jeffrey!
Negative experience: Flight Centre might have some of the worst and most unreliable customer service I have ever come across. For starters, the website consistently encounters errors when booking flights they have a dedicated option for it when calling in. I played along and waited for the assistance to which I was instructed the flight was full…To my surprise the exact same flight was available on many other websites (including their own while I was on the phone with them) Their solution was to try again, so I did to find the same error and decided to call their retail team for help instead. NOW the flight is available but only for a heightened price not listed on their website. To top that off, their emergency number for customers who book with them never seems to available for help or just someone looking to deflect my inquiries to an airline staffer. If you’re looking for a stress-free vacation booking, look anywhere else if you value your time and happiness.
Thank you, Greg, for taking the time to share your feedback. We sincerely apologize for the frustration you experienced. This is not reflective of the high standards of service we strive to provide at Flight Centre. If you'd like to provide any further feedback on your experience, please feel free to reach out to us via our Customer Experience team at 1-888-242-1920 (Monday to Friday 8:30AM to 5:00PM EST) or email [email protected].
Fantastic experience: David Figueiredo was very helpful and very efficient with our bookings.
Fantastic experience: Every time I use Flight centre they are so speedy and knowledgeable. They are the Perfect choice if you are flying in one airport and out a different one!!
Fantastic experience: We have been dealing with The Flight Centre for about 10 years and have never been disappointed. David Figueiredo, The Flight Centre Travel Consultant, who we regularly deal with, is always a terrific resource. His knowledge, service and travel research has been terrific. David Figueiredo always looks out for the best deals to suit us. Offering up options or a possible tweak, here and there, as ways we can manage our vacation comfort, without upselling with stuff we don't need. We appreciate the travel experience that David Figueiredo has and never has let us astray.
Fantastic experience: We don’t typically use travel agents for trips but at a friend’s suggestion we reached out to Flight Centre. David Figueiredo is our agent and he’s been just great. After a mix up by one of our travel providers he spent hours on the phone getting everything corrected and made right for us. It’s great knowing that we have such support both while preparing for our trip and while traveling. Highly recommend.
Fantastic experience: We've been customers of David Figueriedo's for some time. He has always been knowledgeable, prompt and on top of every detail. And with a sense of humour, which I really appreciate too! Thank you for helping to make our vacations extra special!
Fantastic experience: My wife and I have used Flight Centre services for over a decade. We had the pleasure to meet David Figueiredo early in his career as a travel agent and have booked many, many, flights and multiple River Cruises through him over the years. I highly recommend Flight Centre to anyone interested in travelling.....
Fantastic experience: Before booking, David made sure to find out what our travel wants and needs were. After that David provided us with great options to where we could go enjoy our vacation. Even after booking, David has been available to answer any of our requests/concerns.
Fantastic experience: We have been customers of Flight Center since 2011 and have never been disappointed! David Figueiredo has helped us book many trips both south and abroad. Both he and Sue were great help when COVID caused us to cancel a trip, knowing that there is someone to help in trouble is a great sense of security when booking. Wish they were still in London!
Fantastic experience: We experienced the service with Sylvia. She was amazing , super helpful and super patience. I will book again with her. Lovely lady.
Fantastic experience: I've been booking with David F for many years and have followed him as he's moved from one team to the other because he is always so thorough and detailed! David always makes me think of things I hadn't considered when booking travel and I value his expertise!
Fantastic experience: David Figueiredo is the man! He’s gotten us unbelievable prices on incredible trips! An absolute pleasure to deal with - truly kind, responds quickly and is extremely knowledgeable!
Fantastic experience: Travel Consultant David Figueiredo provided exceptional assistance in coordinating a trip to Italy. His helpful recommendations made the trip planning much easier. Thank you David!
Fantastic experience: David Figueiredo has worked with me on 3 trips and we are looking to book more with him !! David is a pleasure to work with and gets back to me with the info I need quickly !
Fantastic experience: David Figueiredo is very knowledgeable and helpful- made travelling overseas easy even when flights were delayed and hotel rooms lost as a result!
Fantastic experience: Flight Centre is a very great travel agency. Sylvia helped me out very much and I can recommend anyone to come here and book your next trip with her or any of the representatives! nice people! great work!
Fantastic experience: We love working with Chelsea Gasko of the Flight Centre Bloor and Runnymede Branch. She is extremely efficient and she goes out of her way to research best options in a very timely manner. I would definitely recommend using Chelsea to any of our friends and family.
Fantastic experience: Sidney was extremely helpful. She got us the best flights at the best price. I would certainly recommend her and Flight Centre for your next travel adventure
Fantastic experience: Monika was enthusiastic yet professional when she was helping my friend and me plan our trip to Harry Potter World. She explained everything clearly and in detail, she got us great prices, and a great hotel room view. She really knows her stuff and I will definitely be returning to her for future travel plans.
Fantastic experience: I came in and had the best experience with Sunil! He stayed after hours to help me and my partner book tickets for our Christmas holiday to Venezuela! Very thorough and friendly!
Negative experience: Worst service. They never respond or call back even after multiple messages I left for them.
Fantastic experience: Great! Made booking our vacation quick and easy
Negative experience: Never returned call or email
Positive experience: Booked a trip, and I won't know if they did a good job until the trip is over.
Negative experience: Called them to look into flights for me 10 days ago and never got a call back. Terrible service.
Negative experience: Being punctual and respectful to customers is not this location attitude. People had me waiting for longtime I had to walk out
Hello Andy, thank you for leaving us a review on your recent experience at our Holt Renfrew location. We are very sorry to learn that your expectations did not meet the standard to which you deserve. We are working very hard at upstaffing all of our locations, to ensure our customers are greeted in a timely manner.
Negative experience: As a younger person, I had never used a travel agent before, and honestly, now I see why nobody my age ever bothers. For me, there was basically no value provided. My wife and I were extremely busy, but decided we wanted to do a last minute trip to Egypt or Morocco. I met with Micky and we settled on Morocco given time restraints, and she helped us book a G Adventures Trip which we did thoroughly enjoy. However, there are some issues and caveats that cause me to be quite dissatisfied with Flight Centre in general. We indicated that when going to Morocco, our top "must-do" was to go into the Sahara and stay in the Berber-style camps that are quite popular in for travelers there. She ensured us the trip we booked included this, but upon arrival, this was not the case. We were going into the desert, to then stay in a hotel. I was extraordinarily disappointed with this, and tried to reach out to Micky, who simply did not respond. Now our tour guide in Morocco did go out of his way to resolve this, and organized for us to break off from the main group to go do it, but to me that reflects more positively on G-Adventures then on anything Flight Centre provided. So while Flight Centre did provide the basics of booking flights and the tour, it was truly not worth it. Google Flights is intuitive for basically anyone, and G-Adventures is one of the most well known companies that provides guided tours in areas like where we went. To me, the point of a travel agent would be to take the research and planning out of the equation for busy people. Here though, we had the trip misrepresented to us, and then had no customer service when we had a pressing issue. In hindsight, it would have been worth the afternoon of work on a weekend to simply research and book it myself, and I would certainly never bother with a travel agent again, let alone this one. Nothing out of what I could have done myself was provided, and it caused more stress than it did simplicity which is what I would have expected.
Fantastic experience: Excellent service and wonderful staff. They reclaimed our cancelled flight fare from Royal Air Maroc. And RAM does not do that. RAM cancelled our flight from Marrakesh to Casablanca ongoing to Tangier. Great customer service from Flight Centre!
Fantastic experience: Great company david was awesome booked us a great holiday
Positive experience: Friendly customer service but in the end wasn't enough to convince us to book through this company as they offered no additional perks to booking through them aside from less hassle with booking/cancelling. Limited information given to us re: the destination we were going to. Limited options provided for flights. Felt like we were being rushed to book that day.
Fantastic experience: This place is still going strong when many agencies are going under because it adds so much value. I have booked my own trips for 40+ years. Unfortunately, i didnt know my own ignorance i worked with an experienced flight centre professional. Booked over $10k+ of travel with Jeff and i know i have a safe, well organized, extended trip. Also helped with trip related matters like day trips and insurance.
Fantastic experience: Hello.. 9 of us went to Bahia Principe Fantasia Resort in Punta Cana, Dominican.( 3adults and 6 children).We all enjoyed the trip. I want to thank Sylvia at Flight Centre for all the help our bookings.. I would recommend this resort for families planning to travel with little kids/children etc. Very nice resort. If you want to try eating at different restaurants, please make reservations in advance. I mean by before leaving for vacation you can make reservation thru online.. Japanese restaurant we wanted to try was booked full for 5 days. Hotel buffet is still decent and excellent service .Staff's were very friendly. Just watch out for excursion trips, too expensive. Try and bargain to get good price.
Hello Sippi. Thank you so much for leaving us a review about your experience with Sylvia. We are very happy that you you enjoyed working with her and sounds like you had a very memorable vacation to the Dominican, we cannot wait to assist you and your family again in the future.
Fantastic experience: Excellent experience at flight centre with Micky! Needed help with complicated trip and she made everything easy and provided her guidance and amazing tips for my destination. We also ended up booking travelers insurance at a better cost than expected. It was worth using an expert if traveling to new destinations especially during covid times since they addressed all my concerns. Will book again, thank you!!
Fantastic experience: Gwen Copeland was so helpful! With COVID and everything I had so many questions She was patient and helped so much, my vacation at the Gran Muthu Rainbow in Cayo Guillermo Cuba was soooo wonderful, I never would have been able to find such a gem of a resort without her help, and she even got us a room with a gorgeous ocean view! Thanks so very much for making our vacation so special Gwen!
Fantastic experience: Let’s face it. 2021 was a tough year. So when the govt of Canada loosened travel restrictions for fully vaxxed folks I decided to take advantage of the relative calm and visit friends overseas. At first I thought it would be straightforward to book my travel on my own but these days, booking a flight comes with many new complications. COVID permits and PCR tests, now top the list that includes old complications like, stop over hotels, travel insurance, travel medicine and visitor visas. Right away knew I was going to need professional help but the pandemic had blazed through the travel industry and burnt many agencies to ash. One of the few I found going strong was Flight Centre in at Bloor and Bay. I called and was connected with an agent, Jeffrey. He was great travel agent. Very knowledgeable. Very helpful. Very much a problem solver. Jeffrey helped me find the best available flight at a decent price and a decent hotel. He saved me money and stress. That would have been enough to make me happy, but then Jeffrey set up automatic emails to inform me of the upcoming flight. When I had a last minute question about the hotel at my stopover, Jeffrey responded to my email even though he was on vacation in the Caribbean and his colleague in the office was willing to help me. When I returned home Jeffrey checked in again to ask how everything worked out. Even asking about the lab I used for my PCR test to return home. Jeffrey is awesome.
Fantastic experience: Amazing experience in Morocco!!!! Thanx to Jeffrey Peqeneza for navigating us through the melee of fresh post Covid travel. I literally had no worries...al I had to do was ENJOY! CHEERS! Melody.
Hello Melody!Thank you so much for leaving our consultant Jeffrey such a lovely review! We are so pleased to hear that you had an amazing experience in Morocco. We look forward to assisting you again on your next adventure. Thank you.
Fantastic experience: This is my first time traveling & planning a trip of my own & our amazing consultant Andrea Subotic did an incredible job of planning our awesome trip, answering all of my many questions, & making sure we were confident & set up with all of the important details of our trip. Wonderful experience & absolutely terrific travel consultant!!!
Hi Nick. Thanks so much for taking the time to leave your kind review of our consultant Andrea. We are so happy to hear about your positive experience, our team loves helping our clients build trips of a lifetime. Thank you and happy travels!
Fantastic experience: I want to thank Ashley Maki from the flight centre she did an incredible job from beginning to end with getting my mom who is 84 years old here to Toronto.. it was really tough for me to actually explain to her what I needed in order to get her here .. Ashley stayed with me and walked me through it all..and got me all the things I needed in order for my mom to get here in Canada ..I can’t thank her enough for her professionalism and hard work… I hope the flight centre knows what a gem they have ..you need to keep these type of employees with you they are really an asset to your business …. Thanks Ashley Patience and kindness really does go along way especially now
Fantastic experience: I was getting mixed and confusing messages for flights over Christmas holidays from all major airlines when I tried to book online so I ended up using "old fashioned" travel agent at Flight Centre and had the fortune of dealing with Jeff (Pequeneza) and I'm glad I did because during the duration of six weeks of my travel I was getting updates and immediate attention from him via e-mails. I can't recommend Jeff enough especially during the Pandemic. I will definitely be using Jeff again for my future travel plans.
Fantastic experience: Shane Hartwell was excellent ! He was friendly, patient , extremely accommodating and knowledgeable. He made the booking process easy. and he was a pleasure to work with .
Fantastic experience: 2 thumbs up! I've been booking my trips with Mickey since 2017 and will recommend her services to anyone looking for a expert travel agent, she was a pleasure to work with. My wife and I went to Costa Rica and had to make an emergency change of flight and Mickey took care of it very quickly which took all the stress from us. I got her help with subsequent travel insurance claim that helped curb the emergency expenses. we are very grateful.
Fantastic experience: Always amazing
Negative experience: Lost money $3200 and they won't answer my emails. I cannot give them 0 stars unfortunately.
Fantastic experience: I all ways book my vacation with them. very friendly and all you can expect
Positive experience: Easy to book flights. I'd still prefer to talk to someone face to face for options....
Positive experience: You can no longer buy a ticket in person. Not good.
Negative experience: Any location I call they never pick up the phone
Fantastic experience: Great service
Hello Tina,Thank you so much for leaving us a review. We look forward to serving you again on your next holiday!
Fantastic experience: Great service, professional, reliable and prompt. I worked with Jeffrey and would happily book with him again.
Fantastic experience: Great experience with Shane H - thank you for all your help! We appreciate your patience explaining details to us carefully.
Hello Jenna!So happy to hear your experience with Shane was a positive one! We look forward to helping you with your next adventure!
Negative experience: Went to the Yonge and Bloor location. The man was completely unhelpful, entitled and rude. Their working hours are terrible . I tried to write down the quotes that took 60 sec. of his time to research, and arrange for a meeting. He deleted the screen as a pulled out my pen. Terrible business practice.
Hello Lara. We are very sorry that you left our store with this experience. We pride ourselves on having very knowledgeable and caring travel consultants who are best in industry. If you would like to discuss this further, please contact our store 416-963-3377 and leave a message for our manager to call you back. Thank you.
Negative experience: Honestly spare yourself the hassle of dealing with these agents that get you no-where and do it yourself online. Really no point or benefit of going through them. 6 of us booked through flight centre square one 2 years ago and due to covid out trip eas pushed & they closed their location and our account was transferred to holt Renfrew location and they were a terrible experience. I guess it's common to be subpar at your job here.
Hello, thank you for providing us with your feedback, we are sorry to learn you did not receive the type of service you have come to expect from us. Please feel free to contact us directly at 416-963-3377 and leave us a detailed message regarding your situation and our Location Manager will be in touch.Thank you.
Fantastic experience: Sarah kapetaneas, of flight Centre Holt Renfrew, is truly amazing. She was quick to respond, answered all my questions without hesitation. Very kind, friendly and a true professional. As a new traveller, she went out of her way to spend the time to go over everything I needed to know to get the best vacation experience. After reviewing her recommendation and options of all inclusive packages for the destination I was interested in going, I was sold. You can tell she is truly sincere and happy to see you have the best vacation and experience possible. Thank you Sarah. I would without hesitation recommend Sarah, and Flight Centre Holt Renfrew, for all your travel needs. Excellent customer service. Could not imagine a better customer service agent!!!
Fantastic experience: I've used Flight Centre for several years and always been happy with the service. This was my first time working with the Holt Renfrew office and my travel consultant Andrea Subotic hit a home run. Highly recommended!
Fantastic experience: I can not begin to express my gratitude to Jeffrey Pequeneza for his recent assistance. Jeffrey helped my girlfriend and I with some emergency and essential travel and proved to be everything you look for with travel assistance. Professional, knowledgable and just genuinely a really nice person to deal with, we really owe him a lot. Highest possible recommendation. Thank you Flight Centre and thank you, Jeffrey. I'm very grateful we had you to help us out.
Hello James, Thank you for taking the time to provide us with your feedback and experience at Flight Centre Holt Renfrew. We value and recognize exceptional service and have shared your review with Jeffrey's Regional Manager and all our staff. Thanks again!
Fantastic experience: Great service. Sarah K. was the agent I worked with on my past two trips and she was prompt, informative and extremely friendly. She stayed on top of changing travel policies (during these unprecedented times) and happily accommodated any changes I needed to make. Would happily book with her again.
Fantastic experience: Excellent service, I booked my family vacation with Jeffrey Pequeneza and it was very smooth. He travels a lot himself and his experience and expertise helped us choose an excellent resort at a great price. Answered all our questions quickly. 5/5 recommend!
Hello Casey, Thank you for taking the time to provide us with your feedback and experience at Flight Centre Holt Renfew. We value and recognize exceptional service and have shared your review with Jeffrey's Regional Manager and all our staff. Thanks again, and we look forward to being a part of your next holiday!
Fantastic experience: Have been using Flight Centre for my corporate travel arrangements for over 10 years, and they have never let me down. They are prompt, professional and always there if issues come up on cancelled flights or time changes. Also gives me peace of mind with their emergency afterhours assistance.
Hello Paul, Thank you for posting your positive review. We here at Flight Centre Holt Renfrew are committed to providing high-quality customer service and we’re thrilled to hear that we delivered!
Fantastic experience: Amazing customer service, jeffrey Pequeneza did everything to help me return to canada due to the pandemic, he moved a mountain for me. He went above and beyond every single time.They are quick in making last minute changes, they always want to acomodate you. There are always available and answer the phone right away and respond to emails the same day, they made my booking experience easy and pleasant I definitely recommend this flight center location for their professionalism and for being the best of the best.
Hello Michael, Thank you so much for your five-star review of our Flight Centre Holt Renfrew location. We are delighted to hear that you had a positive experience with us. We look forward to seeing you again very soon.
Fantastic experience: Sarah Kapetaneas was very helpful, knowledgeable and quick to respond. She was also very patient when I had a lot of questions regarding my voucher from a previous trip that I had to cancel. I highly recommend Sarah for any of your travel needs!
Hello Candace, Thank you for taking the time to provide us with your feedback and experience at Flight Centre Holt Renfrew. We value and recognize exceptional service and have shared your review with Sarah's Regional Manager and all our staff. Thanks again, and we look forward to being a part of your next trip.
Fantastic experience: I want to commend Sarah Kapetaneas for what I consider world Class service. She has been very helpful and have gone beyond what I expected to assist us with travel arrangements. She has made this uncertain/ever changing process easier just having a caring person at the other end of the line/email. Thanks Sarah you are the best
Hello Thaliat, Thank you for taking the time to provide us with your feedback and experience at Flight Centre Holt Renfrew. We value and recognize exceptional service and have shared your review with Sarah's Regional Manager and all our staff. Thanks again, and we appreciate your feedback!
Fantastic experience: Excellent customer service. Andrea Subotic has been very pleasant to work with when it comes to booking all of my vacations. She goes above and beyond to ensure we have a great time at our destination and she’s always available when I have a question or request. Thank you Andrea. From Rob family
Hello Ashley, Thank you for taking the time to provide us with your feedback and experience at Flight Centre Holt Renfew. We value and recognize exceptional service and have shared your review with Andrea's Regional Manager and all our staff. Thanks again, and we look forward to being a part of your next travel adventure!
Fantastic experience: From start to finish the crew at Flight Centre was there for me especially when things got difficult coming back from the UK when Canada decided to close the boarders. I would recommend booking with Flight Centre any time
Hello Pieter, Thank you for posting a great review. We here at Flight Centre Holt Renfew are committed to providing high-quality customer service and appreciate your feedback!
Negative experience: I spoke to Andrea Subotic on the phone, she said she would get back to me with information, she never did ,terrible service, I originally got a strange vibe from her on the phone , my premonition was correct. I imagine they welcome new customers, they can kiss mine goodbye , I suggest everyone to book your own on line , its cheaper . I just saw her picture on the website , it seems to me she might want to look into another profession , (fashion royalty) stoogebotic........ !
Fantastic experience: Great service. Sarah K. was the agent I worked with on my past two trips and she was prompt, informative and extremely friendly. She stayed on top of changing travel policies (during these unprecedented times) and happily accommodated any changes I needed to make. Would happily book with her again.
Hello Sheila, Thank you for taking the time to provide us with your feedback and experience at Flight Centre Holt Renfrew. We value and recognize exceptional service and have shared your review with Sarah's Regional Manager and all our staff. Thanks again, and we look forward to being a part of your next trip.
Fantastic experience: I worked mainly with Lindsay and Tammy, who recommended the Hyatt Zilara Cap Cana in Punta Cana. Not only was this a fabulous recommendation ( the hotel was truly wonderful in most ways) but they were extremely attentive to my needs and desires. I told them what my priorities for a beach holiday are 1) Beach 2: Food 3:Room and this resulted in the Hyatt as their recommendation. They hit the nail right on the head. They reminded me about boarding passes , provided the appropriate web sites for any specific enquires and even sent an email the day before we left to come home with the link to the boarding pass site for seats leaving Punta Cana back to Toronto. They replied to all my enquires quickly and with the appropriate answers. It was a very pleasant , attentive , smooth , and highly satisfying interaction and relationship with these 2 at the Flight Centre at the Holt Renfrew Centre. I would highly recommend this travel agency for any one and I will be going back for any future travel arrangements
Fantastic experience: Cannot say enough for the service we received at the Bloor West location. From day one in booking our trip through to arranging a return flight from New Zealand ahead of our return date, Penelope Hanson performed above and beyond to make sure we were booked back safely to Canada. Always responded promptly and made sure we understood the options. Very professional in all our dealings. Very pleased with the service.
Fantastic experience: We had Jeff plan our honeymoon and it was absolutely perfect! He picked a great resort in Riviera Maya, Mexico, he planned exciting excursions for us, and we never had to deal with any issues because everything was taken care of. Highly recommend.
Fantastic experience: Been using this branch of flight centre always very happy with service and agents. Will be using them again for next trip.
Fantastic experience: My consultant, George, handled my travel needs professionally & quickly. I am most grateful.
Hello David Pope, Thank you for posting your positive review. We here at Flight Centre at Holt Renfrew Centre are committed to providing high-quality customer service and we’re thrilled to hear that George delivered!
Fantastic experience: Olivia is the best, she has been our travel agent for the last3 years
Hello Dwayne Whitford, Thank you for sharing with us your review and booking experience at Flight Centre at Holt Renfrew Centre. We appreciate you taking the time to give us this feedback and look forward to being a part of your many future travel plans with Olivia.
Fantastic experience: Nik Bijlani was super nice and helpful to me. Thank you very much.
Positive experience: Awesome!
Fantastic experience: Everyone who I have dealt with here has been great. Everyone is very friendly and if someone doesn't know an answer to a question guaranteed someone else there will jump in and help. Go team!
Fantastic experience: wonderful , professional staff,store manager-Jeffrey,very helpful. We buy always tickets from this place,always great service. Highly, recommended
Fantastic experience: It was very friendly ,Maja the representative at flight centre, she knows what is may needs about the vacations ,she was fast and very professional, a get everything what I ask for ,she called me before my departure to remind my ,the dates and she offers any assistance what j need, so iam a very happy satisfied customer, and just like to thanks Maja for her perfect servicec ,and i do bissines with Flightcentre for so many years, so iam very happy, just keep up the perfect service thanks ,and see you again in august.
Negative experience: Unprofessional service from people at this location. I made a significant purchase to purchase a vacation and the level of professionalism I received was less than I get from teenagers at fast food restaurants. My travel agent sends me an email on February 18, 2020 with my itinerary and telling me to check in and get my flight pass 24 hours before my flight time. She doesn’t tell me where I have to go to do this, no link in the email or anything. No instructions. I’m not an experienced traveler. I went to Flight Centre because of this and I have received professional service from them once in the past. Like I said this vacation amounts to a significant chunk of my net worth and I was treated with disregard. I emailed her back asking where I go to get the flight pass and to check in for the flight, she emails me back with a link. Just the link. No salutation. No instructions for me on how to get my flight pass. No nothing. I am disappointed and will not be using Flight Centre as a travel agent anymore.
Hello Jason Dean Spence,We regret to hear that this was your impression. We would welcome the opportunity to review your feedback and kindly request you contact our customer service department at [email protected].
Fantastic experience: Kristin was phenomenal to work with. She was friendly and knowledgeable. Everything she planned for us worked out perfectly. We definitely will be back to work with Kristin!
Hello Michael Rubinstein, Thank you for taking the time to provide us with your feedback and experience at Flight Centre at Holt Renfrew Centre. We value and recognize exceptional service and have shared your review with Kristin's Regional Manager and all our staff. Thanks again, and we look forward to being a part of your next travel adventure!
Fantastic experience: Shannon Martin is truly a superstar travel agent. She helped me arrange my daughters first flight with ease. She helped me get a prime hotel within Banff in a prime location, awesome car rental and amazing excursions and restaurant recommendations. I never travelled for 25 years and she helped me understand what time to go to the correct terminal and what time the flight takes off etc. She is patient and answered so many questions! Shannon truly is the best of the best travel agents!!! Excellent service!!! My daughter and I had the best time ever!!! ❤
Fantastic experience: I have nothing but the highest praise for the smart, lovely people who helped me at the Flight Centre. Jessica, Shannon, Lou and Kyle assisted me on several occasions to arrange flights, hotels and day tours for my trip to Peru. I couldn't have done it more easily, inexpensively, and in less time than if I had done it on my own from home. And it wouldn't have been nearly as much fun.
Fantastic experience: Shannon Martin has won the trust and confidence of my family for booking great vacations! From simple things like booking transportation for my family of 6 to and from airports, hotels, ships to more sensitive items like arranging gluten free dining and calling ahead to ensure no cross contamination in the kitchen for those of us with celiac disease - Shannon has come through for us time and again! On our most recent trip down east we were having a terrible time booking a rental car in Moncton and my wife said "call Shannon" - what do you know - Shannon found and booked a car for us at a great price within 30 minutes! Now I wouldn't think of planning a family trip without Shannon's involvement!
Fantastic experience: Worked with Jeffrey Pequeneza in booking a trip for my family to DisneyWorld. Top notch service! Got us great flights and the rooms we were looking for. He really went above and beyond to help in booking/coordinating our trip. I really recommend Jeff for your travel needs!
Fantastic experience: Shannon is a total great person first and for most very helpful and professional on what she does and I recommend highly to visit her if you have any vacation plans, our trip really exceeded than we expected it's because of her professional help. Thanks shannon D.solomon
Fantastic experience: Serious and professional company! I recommend to all! Would like to say thanks to Jessica who helped buy tickets and Jeffrey Pequeneza big thanks for all the help provided at a difficult time for me, when boarding was denied! I will definitely use the services of this company in the future!
Fantastic experience: We were thrilled to use Flight Centre to book our trip to DR... Jessica was great, very helpful and always available for our questions. I will definitely go back to her for our next bookings.
Fantastic experience: My partner and I just returned from a lovely week long vacation in Mexico. Lindsay Smith listened to what we were looking for in an all inclusive resort, and suggested we try Unico--we couldn't be happier with our experience at the resort, she absolutely nailed it with this recommendation! Her customer service was stellar leading up to our trip (and following up after) and we would certainly recommend her and ask her to plan our next trip. Thanks for everything Lindsay!
Thank you for sharing with us your review and booking experience at Flight Centre. We appreciate you taking the time to give us this feedback and look forward to being a part of your future travel plans.
Fantastic experience: This is the fifth time I have used Flight Center to book a trip to Brisbane Australia. Up until my last booking I used different offices and different agents. For my last trip I happened to reach Jeffrey Pequeneza and I found him to be very helpful and very knowledgeable. I got a good price....matched to an online price I had found, and decent connections. I was very pleased. The day before I left Jeffrey phoned to wish me a good trip! I travel quite a bit and no other travel agent had ever done this before! Today I booked a trip to Brisbane for June and once again Jeffrey was EXCELLENT! I would highly recommend him!
Fantastic experience: I can honestly say from the second you walk into this location, all your travel needs are taken care of. Jeffrey and Penelope helped my best friend and I plan our dream trip to Spain. They were so helpful in building us a package that worked for our budget and allowed us to fit in everything that we wanted. They are knowledgable and kind people who want you to have a great trip. Go see them today! :)
Fantastic experience: Jessica Brown helped my friend and I plan a trip to Cuba. She was fun, personable, professional and clearly answered my many questions. Jessica made planning a trip smooth and easy. Thx Jessica...she is truly a great asset to your agency...her colleagues were very friendly and helpful also. I will not hesitate to book again with FC...and will gladly refer. Mary Ann Bissonette
Fantastic experience: Shannon was extremely helpful! I walked in 5 mins before close and she stayed for me for over an hour! Did a great job finding me a last minute flight to Mykonos at a reasonable price! Would highly recommend!
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