Direct Travel - Toronto

Fantastic experience: Nestor Sumulong is travel agent extraordinaire! He is patient & helpful and provides excellent suggestions. We have booked vacations with him for more than 25 years. Recently we had some challenges with a tour company. From the moment we expressed concerns, Nestor provided support and assistance and continued to help until the problem was resolved 8 months later. He goes above and beyond and is not just a fabulous travel agent but a real gem of a person. We highly recommend him!

Fantastic experience: Nestor has been our travel guru for more than twentyyears - He and his colleagues at New Wave Travel- provide a level of service and customer care that is (unfortunately) becoming increasingly rare. While some trips can be arranged directly/online, we often have complex itineraries. Notably a 4 month trip across Europe and Northern Africa that was outstanding and trouble-free. And just recently working with a cruise line to arrange last minute cruise and flight changes to handle health accommodation issues. Bravo!! Not only do they simplify each step, Nestor and his team go the extra mile to find the best deal possible - with special perks including upgrades, complimentary meals or arrival gifts, even airport pick-up or laundry service. Bravissimo!!

Fantastic experience: Wow.what a great experience. I would 100 percent recommend this fantastic travel agency to everyone. My agent Nancy was thorough & accurate very cost effective and sweet and nice person. Call her !!

Fantastic experience: Very thorough and helpful advice from Suzanne. Her expertise is much appreciated and valued.

Fantastic experience: Nadian is the best...super helpful!

Fantastic experience: Ray has been our travel guru for more than thirty years - initially at Amex Travel and more recently, at New Wave/Virtuoso/Direct Travel. He and his colleagues - particularly Dee - provide a level of service and customer care that is (unfortunately) becoming increasingly rare. While some trips can be arranged directly/online, we often have complex itineraries. Not only do they simplify each step, Ray and the Direct Travel team go the extra mile to find the best deal possible - with special perks including upgrades, complimentary meals or arrival gifts, even airport pick-up or laundry service.

Fantastic experience: I had the pleasure of working with Nadian Powell who was very patient and friendly, and worked diligently to make sure my friend and I had the best travel arrangements for our double birthday vacations in Miami. She was very informative and honest about the prices for all inclusive vacation packages and worked well within the budget that we gave her. We were very indecisive on where to go and what to do, and Nadian helped put our minds at ease. We decided to not do an all inclusive, and go to Miami. I find Nadian to be very considerate and knowledgeable, and I would definitely use her again in the future! ❤️

Fantastic experience: Great service, Joyce was very helpful

Fantastic experience: Barry, at New Wave Travel has helped me plan trips for many years now. He has always done his utmost to make sure that my holidays go as smoothly as possible.

Fantastic experience: Nestor in new wave travel went above and beyond to help us with our trip. He is kind, patient, knowledgeable and very fast in setting things up. I definitely recommend working with a Nestor.

Fantastic experience: Agents were very helpful.

Fantastic experience: Always have a pleasant experience booking our vacation with Barry. Awesome customer service

Fantastic experience: High end bay street crowd...smoken deals

Fantastic experience: I deal with Nadian regulary for work-related travel. I love knowing that I can send her the information for a trip and that she will have a confirmation back to me, usually within the hour. She went out of her way, when a meeting was cancelled, to check with me before I even had a chance to let her know that I needed to cancel my travel plans. She has always been friendly and easy to work with!

Fantastic experience: Friendly staff. Nestor and Ray were very helpful and accommodating. Excellent customer service.

Positive experience: Good travel service, agents work very hard to find you just the right trip

Fantastic experience: Vinny at New Wave travel has always been exceptional for our travel needs. I recommend this business very highly!

Fantastic experience: Our travel agent is Nestor. He has so much experience that you should use him for all of your travel agent. He is caring and ask all the right questions. My family has been using Nestor for 20 years. Thank you Nestor for your years of expertise and dedication.

Fantastic experience: I have used Nestor Sumulong to book my cruises. He is very knowledgeable and friendly. He goes above and beyond to make sure I have a seamless experience. I highly recommend Nestor and New Wave Travel.

Negative experience: My family and I have used Magda Newman at New Wave Travel for almost 2 decades now(since My Family sold our Marlin Travel Agency). I gave her a 1 star due to your lack of communication. I want to extend and pay for additional medical insurance for an upcoming trip and more and have written several times regarding the matter. As a former Travel Agent myself that is now a retired Commercial Pilot, author of a series of books called Violet the Pilot that was made into 2 live theatrical plays and more companies sooooooo unprofessional and Unacceptable her not responding( If anyone wishes to contact me please do for I feel sooo upset how she treats me). This is not the first time to have to resend emails, wanting to book cruises expensive cruises with no response that I did the leg work on and more..easy commission!!!. I am truly fed up. She even wrote me and tells me how "busy" she is every email. Will NEVER BOOK WITH HER AGAIN. Thanks for leaving a bad taste in my mouth Magda, Bye Forever!!! Ps She even told me her 2 assistants left her and went to another job...so unprofessional do I need to know that. I look forward to my 60 day cruise with a better Agent I found and my 49 day cruise...I have so much more to say but I am a lady.

Negative experience: Very rude and abrupt travel agent. There are much better, more capable and less rude travel agents out there. My advice: find one.

Fantastic experience: Planning a wedding is stressful, planning a destination wedding far away, with language barriers and thousands of different resorts, room types, prices, which time of the year is best and more can be down right nerve racking. Nadian at New Wave travel was my angel! I couldn't have asked for a better travel agent! I spoke with plenty of travel agents in the process of planning and had a horrible experience with an agent who took a deposit before any travel plans were even finalized or agreed upon, had other hidden fees and charged way more than everyone else because she claimed to be a "specialist" From the first moment I spoke with Nadian, I felt the most calm and relaxed since starting to plan the wedding. She was such a great help communicating and helping to get the right responses from the wedding coordinater at the resort, answering my guests questions and handling their requests. Some of our guests were being difficult and she handled everything with professionalism and communicated everything with me to help diffuse any problems. I honestly wouldn't have been able to coordinate everything without her. I spoke with her countless times during the days and weeks leading up to the wedding and whenever I felt stressed and was having a bridezilla moment, with her positive attitude and demeaner she always calmed me down. She is by far the best travel agent I have ever encountered and really went above and beyond for us. I truly missed speaking with her so much after the wedding was over. I plan on using her for all our future travel plans, including our one year anniversary trip coming up real soon! I would recommend her over and over. Thank you Nadian, you helped make our day and week something we and our guests will never forget. Was better than we could have ever imagined! Thank you thank you thank you!!!!