Martour Travel

Negative experience: This agency is horrible to book with. I advise for anyone to NOT book with this agency! Mariam is an extremely rude representative with nothing but attitude on the phone. She was not helpful at all, and was extorting me for an excessive amount of funds left, right, and Center! DO NOT BOOK WITH MARTOUR TRAVELS !!

Fantastic experience: Muy atento y con buenas alternativas

Fantastic experience: Excellent

Negative experience: I try to get in contac with someone but they didn't answer me.

Positive experience: Positive: Professionalism , Quality , Responsiveness , Value

Negative experience: I reached out to Martour Travel mid- July and received help to book a trip happening rather soon. I let the representative know that we also needed travel insurance and was told they would get back to me . I never received a call back, instead an e-mail with the details and to respond back when ready to proceed. I responded right away to say we would like to purchase and have heard nothing back. I have been trying to get in contact with SOMEONE/ANYONE for over 2 weeks and the trip is in 6 days! I even left an email with my phone number attached. Nothing.

Negative experience: THEY ARE FRAUDSTERS! MUST BE REPORTED TO THE POLICE AND THE ANTIFRAUD CANADIAN CENTRE. I, MYSELF WILL DO THIS.

Fantastic experience: Mejor salon de eventos de todo guayaquil

Fantastic experience: Eficientes y excelente servio al cliente. Lograron conseguir acomodar mis planes de viaje de a forma mas conveniente para mi.

Positive experience: Friendly and good prices

Fantastic experience: Buena atención. Son super honestos y responsables

Fantastic experience: Welcoming and great service for the Bloor location I've been. Good prices

Fantastic experience: Fast and courteous service. I had to travel en a hurry and got the cheapest ticket available. I will call again

Negative experience: I am highly disappointed with the service provided for a refund cheque that was to be issued to my elderly father and step mother. My father suffered a stroke 1 week before his scheduled flight to Belize. I informed the travel agency, who then advised me to contact AA to find out if there were any grounds for a refund. I initiated the refund request, spoke to the representatives and provided all the paperwork to AA. The agency did nothing to assist me with this process but provide me with American Airlines number. The fare was refunded, however Martour wants to charge my father a $50.00 service charge for services rendered. Which they did not provide and services but issue a cheque. Ask for full disclosure when dealing with this agency.

Fantastic experience: Great service

Fantastic experience: Welcoming and clean. The place was recently renovated and looks very nice.