SellOffVacations.com

St Anne's Rd 726, R2N 0A2, Winnipeg
St Anne's Rd 726
R2N 0A2, Winnipeg
(204) 985-9580

Opening hours

  • Monday: 10:00 AM – 7:00 PM
  • Tuesday: 10:00 AM – 7:00 PM
  • Wednesday: 10:00 AM – 6:00 PM
  • Thursday: 10:00 AM – 7:00 PM
  • Friday: 10:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 5:00 PM
  • Sunday: Closed

SellOffVacations is a full service Travel Agency that can find you deals and upgrades that knock your socks off! You can reach your local store during the business hours posted. If you require assistance outside of those hours our Call Centre (1-877-735-5633) is available Monday through Friday 8AM to 9PM Eastern Time, Saturdays 9am to 6pm Eastern and Sundays 12pm to 5pm Eastern time.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

SellOffVacations.com: Reviews

4.5/5 (133 Reviews)
Nicole Friesen 4 months ago

Fantastic experience: We recently traveled to Italy. Lee Ann at sell off helped us book all of our flights, tours & accommodations. She took time to listen to us and create an individualized experience! We were very pleased with our holiday, and she made planning much easier. Thank you!

Kris Johnson 8 months ago

Fantastic experience: Had such an amazing experience with Leeann. She booked a trip for me and a family member to Costa Rica for two weeks and we couldn’t be happier. She has so much travel knowledge and knows the best resorts based on our requests. I would 100% recommend booking your next trip with her.

Cynthia St Laurent 8 months ago

Negative experience: Booked flight/hotel with Tara at the Winnipeg Sell Off Vacations and she was lovely. Mother/Daughter trip! However, Tara left the company a couple months before our trip and I was contacted by Lee-Anne that she was taking over our trip. It was very clear from the first couple emails that Lee-Ann was uninterested in offering tips/advice. Very short responses and did not answer all questions I asked. I did let her know that it was my 2nd time flying and first time booking a trip myself and why I decided to get a TA as I was nervous about booking flights. I asked questions to help be prepared and she answered some vaguely but not all. I did a lot of research myself and figured most out as I did not want to bother her more. The day I had to check in for our flight I realized I was unprepared. This is when I found out what a great travel agent does. I tried to call Lee-Anne as I did not always get responses via emails and the call went to another TA at Sell Off Vacations. She was from BC and so friendly and helpful! She walked me through how to check in for our flights and gave me so much info and helpful advice about Vegas without me even asking. She was excited for us and wanted us to have the best trip! One call and I got more info from her then the handful of emails I sent to Lee-Anne asking questions. Then our flight was cancelled, and it really became a gong-show. Lee-Ann did explain some of what was happening in a couple calls/emails. In the end, our flight was cancelled twice and delayed. She was to contact our hotel and then told us she also had to contact Sunwing to make sure all was ok with our hotel room as we were getting there over a day late. BTW: I had to reach out to her to do this, she did not offer or let me know anything after I told her our flight was cancelled except to just to wait until we were given a new flight by WestJet. Other travelers told me to contacted the hotel to let them know we were being delayed as our new flight was later in evening and we now had a over-night layover and they told me that our TA/Sunwing had to contact them directly to adjust reservation as I could not. She did call after I asked her about this (after our second cancellation as we'd arrive a full day later), and confirmed she spoke to hotel and Sunwing said it was all taken care of and we were fine to go. We got to Las Vegas in evening and found our room was cancelled and they said that our travel agent nor Sunwing contacted them at all about us being delayed due to flights cancelled. I was shocked! We were lucky as the hotel re-instated our room. Our experience was awful with Lee-Anne. I did email after our trip to let her know that we had a wonderful time and thanked her. I also asked about our cancellation insurance that I bought with our flight/hotel package as other travelers we met told us that could help cover some of the lose we experienced by getting there a day late and hassle of all. Lee-Anne never responded and I waited a month thinking she would and was looking into.... but nothing still 2 months later. First time using a travel agent and I was very disappointed in the customer service, lack of interest. Once trip was booked or due to another booking it to start that she had no interest.

Ashley cat Wiebe 9 months ago

Fantastic experience: Great service with Lee ann

Тетяна Дворянова 9 months ago

Fantastic experience: I went there for the first time in December and we booked our first vacation with my husband. The employees helped us find good prices and took into account all of our wishes. Came back from our vacation at the end of March and it was unbelievable!

Simon Lambert 9 months ago

Negative experience: Used to book my vacations with this place. No more. Since the staff changed, they don't seem to care about their clients. No attentions or followings. They are almost rude in their behaviors. Actually, they were rude by not paying attention and being distracted by personal activities on their personal laptop.

John Ducharme 10 months ago

Positive experience: Holly was very helpful booking my vacation!

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J M 11 months ago

Negative experience: One afternoon, I went in quickly to ask if there were any pamphlets on Dominican Republic. I was told, only online.. and, I was shhhd with the eyes of an agent on the phone.. not great customer service!

Doug Johnson 1 year ago

Fantastic experience: Holly use the best! Book with her and you can be assured of a great vacation!

danielle watcher 1 year ago

Fantastic experience: Me and mom decided we would book a last minute trip somewhere hot . Leeann was super helpful, made booking the trip super easy. Gave us tons of advice and shared some of her experiences from her trip. Super friendly and very knowledgeable

Navtej Singh 1 year ago

Fantastic experience: CHASH I….I……I…..I

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Chris Gould 1 year ago

Fantastic experience: Excellent experience, great agents.

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Walter Fuellbrandt 1 year ago

Fantastic experience: Holly always goes the extra mile and makes it happen.

Linda Hill 1 year ago

Negative experience: Some of the customer service representatives actually have no idea what they’re talking about and aren’t really helpful at all. They’re not empathetic in the slightest, they don’t understand how frustrating it is dealing with a customer service rep who literally has no idea how to do their job when so much money is on the line. Really disappointed, don’t get how they have over a 4 star rating.

Donna Higgs 1 year ago

Negative experience: Was not what I expected. Thought they sold unfilled Vaca spots. They made it very clear that they only deal in tours. Apparently my bad!

SellOffVacations.com

Hi Donna - we are a full service travel agency and we offer vacation packages, airfare, cruises, hotels, and tours in all destinations such as Mexico, Caribbean and Europe.

G W O 1 year ago

Negative experience: Called 4 times trying to pay for our trip, waited on hold over an hour the first time, and half hour the other 3 times. Never got through to anyone. Tried their "chat" option and just got a message saying call the toll free number. It shouldn't be this difficult to give a company your money. Not sure what to do next ? Ask for our deposit back and book with someone who values you as a customer?

Naseer Chaudhry 1 year ago

Negative experience: After almost 4 tears we wanted to get away and last time we used this office of Selloffvacation on St Anne Road, it was great experience and they were very matriculate about all details. We called couple of times to discuss but they were too busy to assist us and told us to go to the office. Well I did and office was under renovations. I met LeAnn. Now not to be disrespectful, but she is true example of an employee who really hates her job and just there for pay check. I gave her all what we wanted and asked her if she she can suggest a destination as safety, location, amenities, rating etc all were something we wanted her expertise. I do not like to just book online as a trip like this needs a knowledgeable Consultant and that is why we went there. She rushed it all and came with Punta Cana, We had no clue about Dominican Republic. We were eying for high end resort as this was way past due vacation. Well, to make long story short, our upgraded and expensive Honeymoon Suite was very tiny, sofa for one and on third floor. I very strongly suggested to look for main level as I hate going up on third floor after a long day of excursions etc. She did not even bother to send the request in at all. When asked, she said oh I called the resort about all but that was a lie. When you book there is space for special needs and requests etc and all airlines, resorts etc has that. I checked with all and there was not even a note. Resort was basic with limited amenities and nothing that we could do for excursions. We went to a park but nothing was there and mostly closed. Second day we booked a island trip but total waste of time and money. Dominican does not have much for outdoor activities but it was her job to know. I emailed several times and she stated someone will call me from customer service and that was few weeks ago. So far nothing, not even an apology at all. I wish they realize how important these things are for people. Not only the money but taking time off work and then end up with total disappointment, that is not right. She can do some work and at least have decency to justify her paycheck. Shame on you LeAnne for ruining our vacation.

Jon Juba 1 year ago

Fantastic experience: Holly is very knowledgable and friendly. Holly is the person we always use to book.

T. L. 2 years ago

Positive experience: Sitting on hold for the third time over 30 mins trying to pay for my vacation. Painful! If your busy this time of year hire more call center reps.. apparently this what happens when you attempt to pay on black Friday. I recommend doing the full payment when you are sent your booking link.

Zach Matias 2 years ago

Fantastic experience: Holly was extremely helpful, patient and genuine when me and my girlfriend came in to book a trip. Would 100% recommend to someone who’s looking to travel or has any questions about travelling. Will highly consider using them for our future trips.

cory 2 years ago

Positive experience: The lady helped me organize my trip ..very efficient

Michelle Allard 2 years ago

Fantastic experience: Holly is the best!! Highly recommend her.

Thomas W 2 years ago

Positive experience: It would be very nice if the staff were more personable. It's clear they couldn't care about anything besides making a paycheque. Quest services is not their strong suite. Still booked our vacation. That's why I give the 3 stars otherwise it's be one

Ron Vaive 3 years ago

Fantastic experience: I’ve used Selloff for two vacations this winter so far and I have to say the support and willingness of their employees especially Jenn Lukey! Hands down the easiest person I’ve dealt with in many years. She’s been attentive and put up with my constant asking questions! She’s been very transparent and provided whatever information she could in regards to Covid protocols! Will continue to use her and Selloff vacation. She’s a true asset to the Selloff organization!!

Betty Ashcroft 4 years ago

Fantastic experience: We just traveled to the Dominican Republic for the first time and Amanda Tulloch was our booking agent. Everything was wonderful...the flight arrangements were great, the check-in at the resort was fast and easy and the resort itself was just what we expected. Amanda was knowledgeable, helpful and professional. Thank you Amanda for a memorable trip.

randi cushnie 4 years ago

Fantastic experience: Just came back from my Wedding in paradise Jamaica. Amanda Tulloch made planning my destination Wedding for our friends and family so simple and stress free. She was always prompt in responding. This is the 3 trip she has planned for my family. I highly recommend her. Amanda, thank so much you!!

Jason Young 4 years ago

Fantastic experience: We have traveled 5 times in the last 24 months and used Sell Off Vacations to facilitate our trips. Holly Denbow has been our booking agent and she has been incredible in both service and professionalism on all occasions. Holly is extremely helpful and genuinely listens to what your wishes are as a traveler and works to find the best vacation possible. She does not use high pressure sales tactics and works diligently to meet your needs. We highly recommend Holly at Sell Off Vacations in Winnipeg, MB!

sandra moffat 4 years ago

Fantastic experience: Second time using Amanda and she goes above and beyond to be sure that you have the best vacation possible. She is extremely well knowledge in all aspects of travel. I highly recommend her!!!

Steve McD 4 years ago

Fantastic experience: Booking my first ever trip through Sell off Vacations was as easy as can be. I had prompt service from a staff member and she worked with me explaining everything in great detail. I was pretty nervous for this first time international travel but everything went as smooth as it could’ve. I will be booking through them again.

Paul G 4 years ago

Fantastic experience: My husband and decided to try Sell off Vacations – so I went to this location and must say the staff are wonderful. I dealt with is Jenny Lukey and must say Jenny was amazing in every way...she was very responsive to our emails and ensured all of our many questions were answered. She provided excellent resort recommendations for our family. Our choice ended up being Sol Palmeras in Cuba – and it we had a fabulous time. We’ll definitely be using Jenny in the future and have no hesitation recommending booking with her! Thanks for helping our family create great memories!! Rosanna & Paulo G.

Crystal Seman 4 years ago

Fantastic experience: Holly in Winnipeg is extremely knowledgeable and will provide you with great service. We just returned from our third trip booked through Holly. She was attentive, detailed, and followed through on everything from the start to after we returned from our trip. Her organization and the level of service she offers is gives me the assurance and confidence I need to know my vacations are flawlessly smooth allowing us all to enjoy them that much more! Thanks again Holly!

Margaret Lupyrypa 4 years ago

Fantastic experience: Jenny has booked all my vacations for the last seven or eight years. I find her to be knowledgeable, accommodating and very friendly. She knows what I typically want and like and is able to book. Last year my luggage did not make it to my destination. I was able to contact her from Jamaica and she was able to search on her end and give me advice. I would highly recommend her services.

Deborah Dasilva 4 years ago

Fantastic experience: Used Sell Off Vacations for the first time. Amanda Tulloch in Winnipeg selected an all inclusive vacation package for us and we were very pleased with her choice. Amanda is very easy to get along with and knowledgeable. We enjoyed our winter vacation.

Lenora Corrigal 4 years ago

Fantastic experience: Resort was awesome just the week we were there it rained more than usual. We were a group of 9 plus our grandchild. Service was great food was fantastic. Beach not so much but overall we enjoyed the resort. Jenny Lukey was awesome with all of my questions.

Robert Macerollo 4 years ago

Fantastic experience: Colette booked an excellent vacation for my family and I to Cancun. She was efficient and explained the procees in detail. Everything went smoothly, the hotel and food were great and of course the weather was perfect. I am highly recommending Colette at Sell off Vacations for your vacation needs. Well done.

Brent Clayton 4 years ago

Fantastic experience: Have booked several trips in the past through Jenny at Selloff Vacations in Winnipeg and have always had great service and advice. Jenny has vast knowledge of the Puerto Vallarta area and recommended the Las Palmas by the Sea resort for our group. The location and size of the resort was perfect for our family including our baby grandaughter. Was a smaller, quiet resort near the Marina area with easy access to the Malacan and was directly on the water which allowed us to enjoy watching the whales and waves. Hotel was a little dated but in very good shape and the food was fantastic. Will definitely continue to use Selloff for our future vacation bookings. Thanks Jenny !!!!!

Ashley Gagnon 4 years ago

Fantastic experience: Jenny at selloffvacations was a pleasure to work with, she answered all our questions and helped us get into a group who booked earlier than us. Very helpful! We stayed at Eco Sandos Caracol, it was amazing! Great food, good service, clean rooms, nothing to complain about. The resort itself was great for our family, had tons of things for our kids to enjoy. Water slides, different pools, nice beach, tons of animals (kids club that we didn’t use but it looked awesome). If you are looking for a spot for a family vacation I recommend Eco Sandos!

Joe Richard 4 years ago

Fantastic experience: Holly is AWESOME!

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JLMarcel Hebert 4 years ago

Fantastic experience: Awesome business.

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Kelly Park 4 years ago

Positive experience: We have booked at this location several times now. Very pleased.

Charlene Gratton 4 years ago

Fantastic experience: Thanks Jenny for booking our vacation, looking forward to next year already!

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Brian Bucholz 4 years ago

Fantastic experience: Best place to book a vacation!

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Mike Whittington 4 years ago

Positive experience: Everything was very smooth and organized, Jenny did a great job.

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Donald Graham 4 years ago

Fantastic experience: Jenny is so awesome! Excellent service as always.

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Joanne Claeys 4 years ago

Fantastic experience: Always a great experience with Selloffvacations. Very friendly, informative, precise, helpful staff. Kudos especially to Jenny Lukey

Steve Urias 4 years ago

Positive experience: Resort was first class - will return in the future with out question.- Jenny and sell of were a great help !

Adam Plouffe 4 years ago

Fantastic experience: Jenny was great to deal with and I will book with her again! Great recommendations.

John Anderson 4 years ago

Fantastic experience: Jenny was very friendly and down to earth to deal with in answering any questions we had. Would definitely recommend her to family and friends.

Darryl Pratt 4 years ago

Fantastic experience: The booking process with Holly was easy and fast. Everything worked out great, and we had a great trip.

Elaine Gosselin 4 years ago

Fantastic experience: this was our second time we booked an all inclusive vacation with Amanda Tulloch travel agent in Winnipeg... flight arrangements,seating arrangements ,resort were great... she is very friendly,helpful and takes the time to answer our questions ...thank you Amanda my daughter and I loved our trip....

B Ettawacappo 4 years ago

Fantastic experience: We have booked travel through sell off vacations a few times and have always had great service. The most recent trip we booked through Collette and she was fantastic. I highly recommend sell off vacations and Collette in particular

Caitlin Chilelli 4 years ago

Negative experience: NEVER HAS MY FAMILY EVER HAD SUCH A TERRIBLE EXPEREINCE. My father had booked his last 5 vacations here I booked my last 2 as I began traveling on my own. I left this afternoon feeling so disgusted. The lady was CONDESCENDING RUDE AND IGNORED ANYTHING WE WANTED JUST KEPT SAYING "NO, NOT FOR YOU" TO ANYTHING WE ASKED. She kept saying she was overwhelmed as there was a line of people in yet we sat there for an hour knowing to expect waits being walk ins. This is the worst experience I've had....GO TO CAA OR ANYWHERE ELSE INSTEAD. I pulled up the vacations on my phone and needed assistance with booking flight's....she flat out refused to help, made rude comments made fun of us calling us kiddies and calling me "hunny" then practically shoved us out the door.

Little One15 4 years ago

Fantastic experience: Jenny, our representative, was extremely knowledgeable and nice. My husband and I have used Sell Off Vacations in the past (Holly another amazing rep helped us then) and will continue to use them in the future!

Jen S 4 years ago

Fantastic experience: We have booked several of our trips through Holly. She's always been great! This year went to the Allegro Playacar and it was fantastic!

rick and valerie nobess 4 years ago

Positive experience: We just returned from a 7 day all inclusive at the Riu Emerald Bay in Mazatlán Mexico The weather was good with no rain just a lot of sun. The ocean waves were crazy high and very strong the whole week there. The Resort is very nice and very clean !!! The staff were great !!! The food was Fantastic and the daytime activities were all lot's of fun. The BIGGEST complaint was the ZERO night time entertainment. Lacking in all around entertaining shows. Too much just sitting around and looking at large screens. We have booked a few trips with Sunwing agent Holly D. She is always very helpful. *****

rhonda smith 4 years ago

Positive experience: We stayed at the San Marino Hotel and the location was great as it was central to restaurants and the ocean. The hotel itself was clean but rather tired. We understand that it is under new ownership and they are updating the facilities. The shower was hot and had lots of pressure. After a day at the beach that was important. We didn’t do the all inclusive but we understand that was an option. As a rating we would say a 6/10., Our agent, Jennifer Lukey, is always a joy to work with.

Garth Drake 4 years ago

Positive experience: Service, facilities, room were very good. Food at the restaurants was great to look at and of high quality, BUT it was consistently cold. We sent back several meals with varying results. A little disappointing because the product and price were so good, the execution at the resort needs to be improved. Some ideas..... 1. Make sure the food you are serving is hot. 2. The service was almost too good....a little time between courses would be appreciated. Training issue with young staff. 3. Improve the safety aspects of the resort. It rained a good deal of the time and the marble floors were treacherous. My wife fell and we spoke to others with the same issues. One was on crutches and another had a serious gash on his elbow, the result of falls. Better lighting at night and yellow caution strips on the floor where there are steps would help.

Jheanelle M 5 years ago

Fantastic experience: Jenny is the first travel agent I have ever dealt with and I must say I was pleasantly surprised. She is very knowledgeable and thorough when helping me with my vacation needs. I would definitely recommend getting in contact with Jenny to book your vacation through SellOffVacations.

Brent Warga 5 years ago

Fantastic experience: Jenny was amazing...very responsive and ensured all of our questions were addressed on timely basis. Will definitely be using Jenny in the future! Thanks for the resort recommendation and helping our family create great memories!

Eric Lebrun 5 years ago

Fantastic experience: Dealt with Colette when booking our trip and she was awesome. My girlfriend and I went in to book a trip but weren’t really sure where to book. She was super helpful and patient showing us multiple different resorts in different cities in the Dominican and Cuba. Also showing us different airlines and flight times to help fulfill our needs. We ended up choosing Impressive Resort and Spa in Punta Cana. Colette had sent us an email warning that the lobby was going through renovation before we took off, as well as a follow up email asking how our trip was. Super thoughtful! We had an amazing vacation. Thanks Colette!

Pat Pearce 5 years ago

Fantastic experience: Very good communication, was able to reach out to Colette for some concerns which she handled right away and solved any issues. Great selection of room and all my requests were met. I will be bringing my business back and will recommend to friends and family wanting to travel. Thank you so much

Daniel DeCraene 5 years ago

Fantastic experience: March 2019 was the first time we booked with Selloff Vacations. Amanda T. made the experience an excellent one. Her knowledge of the various options we had in choosing a vacation destination was spot on. Our vacation to Huatulco was flawless. Many thanks to Amanda for finding us a great vacation at a great price and then looking after the details that made it unforgettable. We'll definitely be back to see her again. - Dan & Cindy.

Mercy A 5 years ago

Fantastic experience: I recently book with selloffvacation and I am so happy I did. This was my 1st time to go and have a travel agent help me out with my family trip I was planning and it was the best decision ever. I had holly help me out and she was so helpful and always return my emails right away with all my question I had. I highly recommend selloffvacations and if you get holly then you are in good hands I just sent her an email and I am looking to be another family trip in 4 months from todays date and will have her help me because I know she will try get me a great deal and stay with my budget. Thank u so much holly . #princess resort in cancun was fantastic family trip .

Rachelle Lynn 5 years ago

Fantastic experience: We have used sell off several times. Easy to use online if wanting to book after hours. Live that they have the total price for all with taxes as child rates vary at hotels, so that makes it a lot easier when weeding out what’s in your price range. Had a pleasant experience booking with Jenny Lukey this time and will book through her from now on!

Melanie Riel 5 years ago

Fantastic experience: We've always booked with Jenny Lukey and it never fails to be the best vacations! She is quick to respond and helps us navigate our vacations and our friends and family that decide to join us! She is super friendly and always a pleasure to talk with on the phone. Totally recommend her!!

Debbie Derksen 5 years ago

Fantastic experience: Jenny Lukey was our travel counsellor to our trip to New York. She helped us with with planning this trip and did a wonderful job. She has helped us with a couple of earlier trips which turned out just as good. I will ask for her on any further trips that we take.

rockwood constant services 5 years ago

Fantastic experience: Thank you Colette for helping us book the vacation at the Crown Paradise Golden, Puerto Vallarta. She is extremely friendly and knowledgeable . Would highly recommend using Colette Groen as a travel agent, will definitely be using her in the future adventures. We definitely had a great vacation!

Suzy Q 5 years ago

Fantastic experience: Awesome service

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Edward Wysocki 5 years ago

Fantastic experience: Had great service. No problems, will use again for next vacation.

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Amanda V 5 years ago

Fantastic experience: Colette was a great help and got us all the information we needed

Robyn W 5 years ago

Fantastic experience: Jenny was very helpful in helping us choose a vacation destination.

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Fallout Weeb 5 years ago

Fantastic experience: Me and my family are very happy about the services that they give to us,we are so satisfied

Arlene Kowalchuk 5 years ago

Fantastic experience: We had a wonderful time at Excellence Riviera Mya. It was relaxing and comfortable, a fun experience.

Jim Mancinelli 5 years ago

Fantastic experience: Jenny Lukey was great with booking our vacations for the past 6 years.

Louis Comte 5 years ago

Fantastic experience: Everything great. 'Little noisy because of spring break.' We plan on going back next year, but earlier.

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Sean Philips 5 years ago

Fantastic experience: Friendly, quick to reply and found a fantastic place for us in Cuba at a great price. Ask for Jenny!

Karen Sedor 5 years ago

Negative experience: ....AVOID .......SUNSCAPE SPLASH MONTEGO BAY.......it was horrible and I don't know what Amanda is talking about......they shouldn't sell this resort.....she forgot to mention it has a NON SWIMABLE beach....time share harassment at check in...staff bumming cigarettes....dirty rooms (they haven't washed the floors for a year atleast)...boring....rarely have seafood on the menu..a la carte's closed half of the week....nothing in my bar fridge.....nocoffee makers in the room as advertized and seriously run down......the weather was great though

Stefan Painchaud 5 years ago

Fantastic experience: Stayed at Grand Riviera Princess and everything was great, staff, food, and entertainment , weather was amazing as well, Colette assisted us with booking and everything was flawless for vacation, thanks Colette

Mr. Yamaha 5 years ago

Fantastic experience: Great info and pricing from Sell Off. Dealt with Jenny. The resort she recommended was amazing.

Rod Biebrich 5 years ago

Positive experience: Nice hotel, hard working staff, great beach. Food while not bad quality was VERY limited in selection. Mexico, the largest producer of Avocados, in the world & only on Mexico theme night did they have any out. Little nightly entertainment. Cheap liquor except for Bacardi & Smirnoff. Not a single cream liquor in any bar. All syrup mixes.

Gary Keena 5 years ago

Negative experience: I never was able to get registered on the Sun Wing web site as it said my email address was not a valid email. This non valid email address is the same one you just emailed me on and I have been using for 10 years. On check in there was no one from Sun Wing the to assist with check in as it was needed because the front desk did not have our room assigned for what we paid for. They told me to come back at 9 am with my invoice to prove what type of room I had paid for. It took from 9AM ro 5 PM to get our room key. When finally at 5 someone in authority got involved. Other issues; food was terrible really terrible mostly slop. Locked out of our room three times Charged for a phone call we never made Told there was free wi fi there were hot spots just use your rm # and last name. Got to our rm found there was wi fi must be one of the hot spots? Put in password rm # and last name as password and it connected. As it turns out 4 days later we were being charge $5 a day. That the only hot spot was in the bar. Got lied to by hotel staff getting a free Wi Fi it was a time share scam couldn't get out of it for 3:1/2 hours. Started with going to the buffet to have breakfast with the con man we said we already had breakfast he said you have to go and he eat breakfast while we watched and then he said tip the waiter. Front desk said we have to give up our wrist bands at 12 noon on checkout day even if our shuttle to the airport doesn't come unti 8:30 PM. Called Sun Wing they straightened it out How many people get jerked around? Plane was 4 hours late for the 2 midnight departure. Didn't get out until 4 AM. There was no notification from Sun Wing that our plane was late and that our pickup time was changed. Saw a Sun Wing rep at 11 PM down at the bell hop station he never came up to the lobby to see us and advise. We asked him what was happening he said he doesn't know anything just waiting for the bus There is more but this should be enough to keep people away from here. Gary Keena

Joanne Harris 5 years ago

Fantastic experience: My husband and I went to this location as the staff are wonderful there! The person we dealt with is Jenny Lukey. She was very patient with us as we were unsure of a few things! When we went back a second time with some questions she was very helpful and took care of everything we needed help with! Thank You so much Jenny Lukey for all your help!

Michelle 5 years ago

Fantastic experience: Jenny is wonderful to work with ! She was very helpful and took the time to explain to me all my options . I look forward to working with her again on our next getaway!

Claude Chancy 5 years ago

Fantastic experience: Our family and a second family recently returned from a week's stay at Sandos Caracol Eco Resort in Playa del Carmen. Our agent Colette Groen did an excellent job in arranging all flights and accommodations for the week. Our queries and requests were all answered in a professional manner and we couldn't be happier with her service. Her recommendation of resort worked very well for both of our families and we all had a fantastic time at Sandos Caracol Eco Resort. We would return to the resort and most certainly use Colette's and SellOffVacations services for our next vacation, wherever that may take us.

Ann Robert 5 years ago

Positive experience: Sell off vacations experience was great. Collette provided good suggestions to help decide on our Mexico destination. Only disappointment we did not get adjoining rooms at the hotel that we had requested.

Ashley Goshulak 5 years ago

Fantastic experience: Decided to book my vacation online, and when selecting flights the return flight accidentally got swapped. Without buying any of their travel insurance they were easily able to get me better flight times/change flight times, no hassle and no extra charge.

Aline Piche 5 years ago

Positive experience: We had a great room for the room of the day deal at the Sunscape. Awesome views, plus the beach had gorgeous sand and a perfect distance for a long walk. The food was ok just as any buffet style resorts - we enjoyed the Bluewater Grill for a la carte and the fun food truck for quick lunches by the pool. Pool and swim up bar were great too. We enjoyed the consistent sunny days and hot weather which made perfect for pool time, The ocean is typically rough so red or black flag and you need to watch the strong waves and tide so we only went in the ocean a little bit to say we were in it. The Sunwing representatives were great very informative and the excursions were well organized and fun. Lots to see and do in the area. Saw dolphins out on the catamaran tour and manta rays just out in the water in front of hotel - they jump out and play in the waves - we could see schools of them when there was a nice clear wave. Overall it was a fun and memorable stay. Definitely a return trip in the future Thank you to Jenny who helped plan and book our trip with 3 other couples - all went very well.

Grant Starke 5 years ago

Positive experience: Nothing is ever perfect but booking through Selloff Vacations was a great experience. Amanda helped us find a quieter destination. We stayed at Secrets in Cabo. For our next vacation it's possible we would return to the same all-inclusive resort, or try somewhere new. Highly recommended.

Akash Singh 5 years ago

Positive experience: The staff was very nice and friendly during my visit. They did not make me feel rushed and explored all the best options with me. They also offer some good addons for your trip and I would definitely book my flights from here in future. The only downside during my visit was that I had to wait a long time but they told me they're not generally that busy

Vince Urso 5 years ago

Fantastic experience: Jenny at Sell-off was awesome. She handled all the details efficiently. She recommended the resort we stayed at in Ixtapa. The resort was great and we would stay there again.

Don Paddison 5 years ago

Positive experience: We stayed at the Crown Paradise Club from January 25, 2019 for two weeks. Reading the previous reviews we were kinda worried about what we were getting ourselves into. I can honestly say we thoroughly enjoyed out whole stay. The adult area is the best for getting a good relaxing vacation. You can walk the beach for miles if you want to. The beds were so comfortable which is a very pleasant surprise for Mexico. One thing is that should be looked into is the buffet meals. They were okay but not great in any way.

Kevin Rattan 5 years ago

Positive experience: We booked a trip to Cuba with Colette Groen,Travel Counsellor with Sell Off Vacations on St. Anne's Road in Winnipeg. My Family & I just returned on Sunday to a very cold Winnipeg. This was our first time booking with Colette and we were very impressed as she took the time to find out exactly what type of winter vacation we were looking for and what my Family & I would like. She showed us the resort that we booked at and it was exactly as she told us. Colette was very professional and delivered on her promises and did not have any issues. We will definitely be visiting her again for next years vacation! Thank you Colette!

Derrick Edwards 5 years ago

Positive experience: Really enjoyed the smaller size of this resort. Many resort you need transportation across them cause they are so large. We walked and seen complete resort in 15 minutes. Nice beach and clean resort. Food was good and selection was fine. Even my picky wife was fine what was available. We had stayed in the adults only section. Very quiet. Had our own pool shared between two building buildings plus our own bar. Wish the staff would have left the bar instead of standing there the wile time and served us. They missed out on lots of extra tips if they would have done that. We did excursions. We did snorkeling and we also did the terracross. They were cheap and staff conducting were FUN. They were mostly excursion since we were so close to them. Worst part of the resort wish staff was a little more energetic. I’ve done a few trips before and I feed off the staffs energy. Don’t get me wrong staff was nice enough but not HIGH energy. It would have been the icing on the cake to the trip. Highly recommend this resort even with that complaint if you like that smaller resort and don’t have to go searching and searching to see what the resort has.

michael hodge 5 years ago

Positive experience: We have have for the last few years booked our winter vacation with Jenny Lukey at Selloff . Jenny has always been very friendly courteous and helpful. We have never had any problems with any of our bookings and we will continue to book any future vacations with her.

Lynne Berg 5 years ago

Positive experience: We have used Holly before and she was GREAT!! Always returns calls or emails asap, and even gives us her work schedule. Resort was under renovations, of which she informed us, but no problem. Everything was top notch, except smoking in Swim up Bar. Should be a designated area or not at all in a pool!!

Ebony Park 6 years ago

Fantastic experience: I have used Holly twice now for booking vacations and I will continue to take advantage of Holly's services going forward. My last trip was rather complicated but Holly went above and beyond and made it happen, even calling resorts to ensure they could accommodate my requests. I truly value all her efforts. Thank you, Holly!

Lori W 6 years ago

Fantastic experience: We have dealt with Holly exclusively for the last several years to book all of our vacations and her service is impeccable. She is thorough and very knowledgeable. Highly recommend her to anyone.

Wendy Adsett 6 years ago

Fantastic experience: My daughter, My Sister and me, booked our first Christmas vacation ever with Holly she was so helpful, and patient with this vacation virgin. Cant wait to get on that plane. I will send you pictures Holly cant tell you how much we appreciate your input and help.

Phil Boiteau 6 years ago

Fantastic experience: I have used Holly numerous times to help with booking my vacation needs. She is always professional and accommodating and helps to make my vacations the best they can be. Everyone needs a guy and Holly is my Travel Guy and always will be. Thanks so much, once again, for making my Someday.

Michelle Young 6 years ago

Fantastic experience: We have traveled 3 times in the last 15 months and used Sell Off Vacations as our vacation provider. Holly Denbow has been our booking agent and she is excellent. She is prompt with her responses and she has come to know us and our needs and wants as travelers. She provides honest responses to my questions regarding resorts to ensure we will enjoy our experience. We highly recommend Holly at Sell Off Vacations in Winnipeg, MB!

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