CAA Thunder Bay

Expérience fantastique: Very helpful and friendly.

Expérience négative: At the office, I had an okay experience. They helped me get a telephone appointment with an insurance agent. But the phone call with this agent was really bad; he started asking for information that I said was in my email. Then he started being rude, saying, "If you make an appointment, you should be organized and have all the information ready." I asked why he was talking to me like that, and he kept saying that I should be organized and be ready to provide all the information. I told him that I had the information, and he said, "But you said you didn't have it." Then I told him that I didn't like the way he was speaking to me, and he hung up. Worst customer service ever!

Expérience négative: I went to CAA to alleviate my stress about booking hotels, planes etc. Caitlyn messed up our hotel reservation so we paid for the same room 3 times. We are still waiting to hear if CAA managed to get my $800 back. It was the hotel clerk who investigated the mistake done by Caitlyn and found where the money went. Still waiting... Needless to say, my travel anxiety is Really High now. Next time I will book it myself. I can mess it up for free.

Expérience fantastique: Been dealing there for years tickets to anywhere you want to fly and medical insurance. One shop place.

Expérience négative: Paid for membership, called when a friend locked the keys in a rental, they left me stranded in Wawa for 6 hours. First they told me the guy will be there in 5 minutes, then every hour they would call me to tell me it will be another hour. Now I'm 6 hours in, I could have had a friend bring me a spare key from the rental place by now. Kick dirt CAA.

Expérience négative: I had the unfortunate dealing with this particular branch of CAA - I booked a virtual online appointment with Breanna Reilly who did not show up at the time of the appt. and did not at least, msg me she is going to be late until I emailed her questioning why she is not showing up for the appt. She called at 12:49 and the appt. was at 12:30 by that time I was already with another travel agency booking my flight. I asked for her manager who gave me more excuses and the dismal customer service. Save the headache and do not book with this CAA branch.

Expérience négative: The CAA in Thunder Bay, ON has the most rude and incompetent drivers. They should close their office in Thunder Bay and let genuine people do the towing job.

Expérience fantastique: Best place for taking photos for passport in town. You can take physical as well as digital photos (in a usb drive). Prices are decent and staff is super friendly. Also photos are very clear and beautiful. Thank you!

Expérience fantastique: Great location, attentive staff, got my member-entitled passport photos with ease.

Expérience négative: If you’re trying to contact them by phone, forget it. Phones are likely silenced as when you go in, you never hear a phone ring. When you ask why they don’t pick up, they tell you to leave a message and they’ll get back to you, maybe, eventually. Changing policy details require a personal visit, great if you don’t live out of town. No longer help with trip planning, no longer supply maps but if you want an overpriced hat…. One star because most of the staff are friendly and the parking lot is accessible, other than that, use Canadian Tire Roadside Assistance.

Expérience fantastique: Big thanks to Colin the CAA driver who came to our rescue and tirelessly phoned around to find a shop that would help us. Even phoned his retired mechanic uncle who suggested Thunder Bay AutoParts. He then followed is there to make sure we made it. We are now on the road again. Thanks Colin.

Expérience négative: Some of the worst customer experience. Expect to wait 3 weeks to make simple changes to your policy. As well as spending hours on hold, until you eventually get tired of waiting to speak with someone and hang-up

Expérience négative: Couldn't get anyone local to answer the phone. Went in to store reception desk was empty and no one really wanted to help. Will take our business elsewhere..

Expérience positive: Very helpful people. They need more employees but great service

Expérience négative: small garage/shop owner here. recently has learned that CAA's local subcontractor (H&H TOWING) refuses to tow your patrons vehicles to my shop. May be good reason as the owner of said company weaseled out of a labour claim to this company owner to the tune of $8000 15 years ago. they had 30 days to respond to the labour boards ruling and "conveniently" declared bankruptcy friday afternoon and reopened on monday morning. in the past 14 years this company has declared bankruptcy at least 2 more times. What's up CAA? if the customer want's it towed some where and your subcontractor REFUSES to do it, why not send your REAL truck with a company employee? Your customer say's "tow it here". your subcontractor says "NO".....maybe time for a new subcontractor???

Expérience fantastique: Patrick S helped me today and he was AMAZING! Very kind and quick. He provided some helpful tips to ensure I was back on the road safely. Thank you so much Patrick! CAA has always been there to help me out and I can't thank everyone enough!

Expérience négative: I have been trying to get a hold of them and huge long waits. Both local numbers and the 800 number. Not good service , not accessible. JD

Expérience positive: Friendly service

Expérience fantastique: Best spa retail experience we ever had, so much so, we bought the business

Expérience fantastique: Excellent advice courteous agent

Expérience fantastique: Passport photo

Expérience fantastique: Good friendly service.

Expérience fantastique: They were very helpful and informative.

Expérience négative: I went to CAA at noon to renew a membership and there was only one person working and a line up of 3 people. The staff person was serving a couple already, which seemed to take forever. Very poor service in my opinion.

Expérience négative: If I could give zero stars, I would. Unfortunately I am having an issue with communication. I have tried to call Tiffany 2 times this week, and emailed her - I haven't hear anything and it seems they are trying to "point blame" to Sunwing when really it is an staff issue. This is not the only time my phone calls, and emails were not answered. When a costumer is trying to call regarding their upcoming trip, its important that we are called back it is basic customer service. The only way to talk to her is showing up, and sometimes that doesn't work for me. Unfortunately, I will not be booking a trip with CAA Travel Thunder Bay again. UPDATE: I was assured that I would be taken care of by the manager Jo-Anne, however that is not the case. I sent an email on Friday August 25th and I haven't gotten a response. The only way someone reaches out is if I go public with my concerns, which is extremely frustrating. I have been more than understanding of the ongoing technical/admin issues that you have been having - however as a paying customer about to drop about 6K, can you please explain to me why I am not getting a response? At this point I would like to get my deposit back - my requests to make a payment on my trip have not been answered, nor my questions around the trip, and others who want to join our party to spend more money are not being answered. If there was an issue with our trip - I would hate to see the lack of response taking place there. I am not comfortable nor do I feel safe having my family travel under your guidance, and responsibility - never mind the additional insurance for my trip or the health insurance.

Expérience négative: Just not happy

Expérience fantastique: Got a rental car Super Accommodating and helpful . Great customer service. Team there was great! like perfect score, Grade A+++

Expérience fantastique: They give good service for travelling: insurance and maps. Have used the for many decades.

Expérience fantastique: Fast very friendly service. Very glad I'm a member!

Expérience négative: Terrible service. We call and leave messages and emails with no response. The only way to contact our travel agent is to physically go in and that is not always feasible. Very disappointed in the customer service.

Expérience positive: Polite. Unable to assist though.

Expérience négative: Never answer the phone or return my call

Expérience fantastique: Got my IDP from here, very fast and easy. Took 10 minutes! They also take photos here so you don’t need to come with some, however it is a little more expensive to get them taken here than elsewhere

Expérience fantastique: Every time I need something done and go to CAA, it's a good experience. They always are super helpful.

Expérience fantastique: Super helpful for getting insurance!

Expérience fantastique: Great service

Expérience fantastique: Most helpful agent!

Expérience fantastique: In for renewal. Only use service about every 2nd year but what a help when you need it. Like they say, Don't leave home without it!

Expérience fantastique: Very knowledgeable

Expérience fantastique: great

Expérience négative: blew a tire, during a freezing rain event. I have CAA 'plus' membership. 20 minutes after telling me they were en route, they called back and said they were "too busy", and told me to find another option, and submit the receipt. No other service was available. Lucky I can (and did) change the tire myself, but it was unsafe condition changing the driver side tire (so I was on the traffic side), on an icy road in an industrial park in the rain, in the dark of night. Most vehicles and log trucks did not even slow down as they passed. I made a complaint, they said they would respond in 7 to 10 days - 11 days later and nothing, no response to the email I sent either. Don't count on CAA! They will take your money, but not necessarily provide service.

Expérience fantastique: I rarely have to wait to be helped. I need to get an international driving permit. The photos were free (because I'm a CAA member) and taken right there. The permit was issued quickly. Now I am ready to drive around the world!!!

Expérience négative: Hello, I had called on Thurs Aug 4,2022 7:26 am, 7:29, 7:31 am and 7:33 am for assistance to toe my car to dealership, left my membership number and my phone number, Till today no-one cared to return my call. Is this the service I get for being a Premier member?  What is the point of paying for  your membership for so many years? Could someone please look into this matter, urgently? Waiting for your reply Bhavna Mahajan

Expérience négative: I would never pay for CAA again . when you submit a claim you can’t get a hold of anyone. On hold for 1hr 15 min.. left 3 messages including 2 emails.. no response. Brutal!! Don’t go with this company!

Expérience positive: Aside from closing after a certain time, they follow through within the hour

Expérience positive: Couldn't get thru phone lines.

Expérience fantastique: Despite reduced staff, service was quick, friendly and professional.

Expérience fantastique: Good service

Expérience négative: Could not find the answer to my questions

Expérience fantastique: Wonderful Staff

Expérience fantastique: Service excellent, staff friendly, knowledgeable and courteous

Expérience fantastique: Another helpful outlet.

Expérience positive: Excellent staff all around

Expérience négative: I have been phoning for 2 weeks,leaving messages,and nobody is calling me back. I need a quote on car/house insurance. Would like to talk to somebody in Thunder Bay.

Expérience fantastique: Wonderful Staff

Expérience fantastique: Just wanted to say thank you to Kerry (travel) and Diane (home and auto insurance) for great customer service. Thunder Bay location

Expérience fantastique: Helpful and professional.

Expérience fantastique: Got our car and home insurance here and saved some money

Expérience fantastique: Got some locks here for my luggage friendly staff on hand to help you find what you need lock worked great, if you have any other travel needs talk to the staff they are very knowledgeable

Expérience fantastique: Helpful and professional.

Expérience négative: Liars tricked me into buying the caa plus membership, paid a full year in advance... when i called to get my car towed they wouldnt tow my car because it wasnt insured... they were very nice and friendly until they got my money then were very unhelpful and rude

Expérience positive: CAA.... HAS NEVER LET ME DOWN!! Great price for GREAT service. Only 4 * because there isn't an option to purchase CAA for a family member. I wanted to "GIVE THE GIFT OF CAA" for my adult son without him living at the same address. As well not be under my account as a (partner or associate). let me know if you'd like to use my quote "GIVE THE GIFT OF CAA" for when start my idea

Expérience fantastique: Fantastic Service Check it out

Expérience fantastique: I was assisted by Kerry and couldn't be happier with the service I received. They did not push products at me and genuinely cared about making my trip a great experience.

Expérience positive: Last year I was one of the 12 days of Christmas contest but had just paid my membership so they were good enough to hold on so I could use it for this renewal.

Expérience positive: Needed some maps and triptiks....service was spot on...staff were great and immediately dealt with us.

Expérience fantastique: I am a new member (October'17)and called in today for assistance. Joe from CAA arrived within 90 minutes and towed my vehicle to the shop. He was great. I recommend CAA.

Expérience fantastique: Excellent place to deal with for travel and insurance.

Expérience fantastique: Excellent service for purchasing foreign currency (i.e. Mexican pesos). More economical than chartered banks.

Expérience positive: A great service for everyone! Especially, like myself, who travels the highway everyday for work. You will always be assured that if your car/truck breaks down before your destination, you are not scrambling to find a tow or wait for someone to come and pick you up.

Expérience fantastique: I am a new member (October'17)and called in today for assistance. Joe from CAA arrived within 90 minutes and towed my vehicle to the shop. He was great. I recommend CAA.

Expérience négative: Some of the slowest response time ever!!!