Travel Time Inc

Expérience négative: It was a terrible customer service!! We had a very bad experience in that place

Expérience fantastique: Our trip was truly unforgettable! Every detail was perfectly arranged—from beautiful historic accommodations to incredible drivers who showed us both famous landmarks and hidden gems. The entire experience felt seamless, personalized, and far beyond our expectations. A once-in-a-lifetime journey we will always cherish! A huge thank you to our travel agent Terri Jo!!

Expérience négative: If I could give less then 1 star I would. I walked in and the atmosphere was cold and I felt out of place. The agent working looked annoyed I had come in and quickly asked what it is I wanted. With a few notes jotted down on a piece of paper in what I was looking for, she advised she would hopefully get back to be before end of day. Well I received an email from her stating what I was looking for was out of my budget and she recommended I look at other places and provided me with some terrible options. I must say no phone call or no option with regard to what I chose provided. She assumed that I couldn't afford what I asked for and took my recommended budget literally. Very unprofessional, very focused it seems on just making business transactions rather than human connections. There moto is "Excellence in Travel" should be more Excellence in terrible service. I will never use there services again and I advise the same. + • •

Expérience négative: Le thème de mon expérience avec Luana serait 'frais supplémentaires'. Le prix initial était plus élevé que sur Expedia, mais nous pensions qu'avoir un agent de voyage serait à notre avantage. Nous avions tort. Chaque fois que nous parlions avec Travel Time, il semblait que nous devions payer quelque chose d'autre qui, pour une raison quelconque, n'était pas inclus dans le prix initial. Nous avons finalement annulé notre voyage et malgré le paiement d'une assurance annulation, cela a été comme tirer des dents pour récupérer notre argent. Le service client était horrible. Nous avons finalement réservé à nouveau via Expedia et même avec le dépôt perdu, nous avons économisé 750 $. Nous avons également eu un meilleur transport hôtelier et de meilleures horaires de vol lorsque nous avons rebooké. Je ne recommanderais pas de réserver avec cette entreprise.

Expérience fantastique: