Travel Time Inc
Crowfoot Crescent NW 400
T3G 5H6, Calgary
(403) 547-8297

Horaire d'ouverture

  • Lundi: 8:30 AM – 5:00 PM
  • Mardi: 8:30 AM – 5:00 PM
  • Mercredi: 8:30 AM – 5:00 PM
  • Jeudi: 8:30 AM – 5:00 PM
  • Vendredi: 8:30 AM – 5:00 PM
  • Samedi: Closed
  • Dimanche: Closed

Travel Time Inc: Des avis

2.6/5 (5 Des avis)
Monica Cortes 4 months ago

Expérience négative: It was a terrible customer service!! We had a very bad experience in that place

Caroline 6 months ago

Expérience fantastique: Our trip was truly unforgettable! Every detail was perfectly arranged—from beautiful historic accommodations to incredible drivers who showed us both famous landmarks and hidden gems. The entire experience felt seamless, personalized, and far beyond our expectations. A once-in-a-lifetime journey we will always cherish! A huge thank you to our travel agent Terri Jo!!

Chris Tanzola 11 months ago

Expérience négative: If I could give less then 1 star I would. I walked in and the atmosphere was cold and I felt out of place. The agent working looked annoyed I had come in and quickly asked what it is I wanted. With a few notes jotted down on a piece of paper in what I was looking for, she advised she would hopefully get back to be before end of day. Well I received an email from her stating what I was looking for was out of my budget and she recommended I look at other places and provided me with some terrible options. I must say no phone call or no option with regard to what I chose provided. She assumed that I couldn't afford what I asked for and took my recommended budget literally. Very unprofessional, very focused it seems on just making business transactions rather than human connections. There moto is "Excellence in Travel" should be more Excellence in terrible service. I will never use there services again and I advise the same. + • •

Travel Time Inc

Good Morning Chris,

Our apologies if you felt 'out of place’ by the service we were able to provide. I assure you that was not our intention.

Your initial email request was received at 9:52am and was responded to by 10:14am; between these times you had already visited our office in-person and spoke briefly to our Travel Advisor. You caught us on a day when only two of us were in the office dealing with several airline cancellations and we did advise you that we would not be able to have you sit with us at that moment, but would get information to you prior to the day’s end - which we did.

I am sorry if the information was not what you expected, however we had noted upon speaking with you in-person what you explained your budget range was. We always strive to respect a client’s budget and work to provide good value within that requested budget. We did not make any assumptions about affordability; we simply used the information you provided to us and did not attempt to 'up-sell' you on a more expensive resort option.

We also will only provide suggested resorts we are confident in delivering good value for monies paid and hesitate to recommend any properties that have had issues, negative reviews or we have had clients experience less than favourable stays at.

I am glad you found something you are comfortable booking and apologize again that we did not meet your expectations. Enjoy your vacation!

Mitch Herd 4 years ago

Expérience négative: Le thème de mon expérience avec Luana serait 'frais supplémentaires'. Le prix initial était plus élevé que sur Expedia, mais nous pensions qu'avoir un agent de voyage serait à notre avantage. Nous avions tort. Chaque fois que nous parlions avec Travel Time, il semblait que nous devions payer quelque chose d'autre qui, pour une raison quelconque, n'était pas inclus dans le prix initial. Nous avons finalement annulé notre voyage et malgré le paiement d'une assurance annulation, cela a été comme tirer des dents pour récupérer notre argent. Le service client était horrible. Nous avons finalement réservé à nouveau via Expedia et même avec le dépôt perdu, nous avons économisé 750 $. Nous avons également eu un meilleur transport hôtelier et de meilleures horaires de vol lorsque nous avons rebooké. Je ne recommanderais pas de réserver avec cette entreprise.

Cet avis a été traduit automatiquement. | Voir le texte original
Keltie Martell 6 years ago

Expérience fantastique:

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