Expedia Cruises
Informations sur Expedia Cruises
Horaire d'ouverture
- Dimanche: (closed)
- Lundi: 9h-17h
- Mardi: 9h-17h
- Mercredi: 9h-17h
- Jeudi: 9h-17h
- Vendredi: 9h-17h
- Samedi: (closed)
Established in 1987, Expedia® CruiseShipCenters® is a retail travel agency franchise and a global leader in the marketing and sales of cruise vacations. Our company’s ongoing commitment to providing incredible value and exceptional service to travelers has helped us grow at an average rate of 11% each year, for over two decades. Although our brand specializes in cruises, each Expedia CruiseShipCenters location operates as a full service travel agency offering flights, hotels, tours and resort packages â€" all at Expedia® prices.
Notre commentaire de TraTraTravel sur Expedia Cruises :
Expedia Cruises est réputé pour son service exceptionnel et son personnel compétent, rendant la planification de vos voyages fluide et sans stress. Avec une équipe d'agents de voyages dédiés, y compris Trina, Janice et Brenda, les clients ont rapporté des expériences fantastiques lors de la réservation de tout, des croisières aux vacances en famille. De nombreux clients ont exprimé leur gratitude pour les réponses rapides et le soin attentif fourni par les agents, qui vont souvent au-delà des attentes pour assurer un voyage parfait.
Voici quelques points forts des expériences des clients :
- Attention Personnalisée : Des agents comme Janice et Brenda sont de confiance pour leur capacité à répondre aux besoins individuels des clients, beaucoup les déclarant comme leurs experts en voyages préférés.
- Réservation Efficace : Les clients ont loué la rapidité et l'efficacité des processus de réservation, les agents aidant à trouver les meilleures offres et options pour les vols et les hébergements.
- Soutien Pendant le Voyage : De nombreuses critiques soulignent comment les agents fournissent un soutien pendant les voyages, aidant les clients à naviguer dans les changements inattendus et garantissant une expérience fluide.
- Recommandations Solides : Les clients recommandent fréquemment Expedia Cruises à leurs amis et à leur famille, soulignant les relations positives qu'ils ont établies avec leurs agents.
Bien qu'il y ait des critiques occasionnelles concernant certaines expériences, la grande majorité des retours pointe vers un niveau de satisfaction élevé vis-à-vis du service fourni. Que vous planifiez une croisière ou une escapade en famille, Expedia Cruises demeure un choix de premier plan pour les voyageurs recherchant un soutien fiable et amical.
Expedia Cruises: Des avis
Expérience négative: Use any other place than here. Planned a wedding and used Darcy, it was not a good experience. She never returned the calls of half the people who were booking, forcing them to book thru other sites and travel agents, dodged my calls for over a month because she didn't wanna admit she did wrong. Manager didn't take accountability either. Showed pictures of rooms that didn't exist, so upon arrival was very disappointed with room we were given.
Expérience fantastique: Amazing service. Knowledgeable and on key
Thank you for coming in!
Expérience fantastique: Debbie was so efficient, she responded very quickly to all of my questions and bookings. She arranged my England & Scotland trip. I needed a hotel booked last minute while I was in Scotland. Debbie managed to arrange it without a hitch. I was so thankful for her constant help, so grateful to have found her. Thank you so much Debbie! I'm planning my next trip and will be in touch in hopes that you can help guide me again!
Thank you for this review, glad you had a great trip!
We think she is pretty awesome as well;)
Expérience fantastique: This was our first time using a travel agent, and it was definitely a big stress reliever. It saved a lot of the frustration leading up to our trip in comparing hotels, flights, dates etc. Also during our trip there were some flight delays resulting in missed connections, Trina Brown was able to help by providing us options to make sure we still got to our destination and also get us compensation from the airline for the missed connection. I would highly recommend Trina to anyone looking to book their next travel.
We will share this with her:) Thank you!
Expérience fantastique: Great support from Trina at Expedia. We had an absolutely relaxing and beautiful cruise on the Celebrity Apex. Great memories were made and we appreciated the exceptional service and expertise when planning our holiday.
Expérience négative: Very unpleasant and unprofessional experience with these folks. They quoted one price and when it came time to pay they increased the fee. Moreover, they were unwilling to find or help with our preferred airplane seating. They said we could do it ourselves and that it would take a couple of hours waiting on line to do. Thankfully, we found another company that honoured their price, booked our seats, and saved us a couple of hundred dollars.
Not much of this review is true. This person treated my agent horribly and was asked to leave the store. We promptly cancelled the transaction to never have to deal with him again.
Good Riddance.
Expérience fantastique: Things go seamlessly. Our questions are answered quickly. Brenda acts as our advocate if needed. She took care of one cruise for three years due to the pandemic. She searches out trips that meet our needs.
Expérience fantastique: Nicole ( Vandal) has helped us with 3 of our cruises. After all my own “research” she knew reasons why to not use certain lines, and gave suggestions that just made sense! Every cruise was fantastic. Thank nicole, will book with her again!
Expérience fantastique: We love dealing with Trina. She has been great and exceeded our expectations. We have recommended her to all our friends. We will never plan another trip with out using Trina.
Expérience fantastique: Nicole is friendly, approachable, understanding and all around easy to work with. She understood what I was wanting out of my trip, and hooked me right up. Highly recommend!
Expérience fantastique: Our Travel Agent Brenda L. was incredible!!!! She was very attentive to the details of requests we had regarding our vacation to Antigua and New York City and made great recommendations. She kept us up to date regarding the bookings and she responded promptly to any emails before and during our trip to help us troubleshoot/understand the systems. I would recommend Brenda at Expedia Cruises without hesitation and will definitely call upon her for our next vacation.
Expérience fantastique: Great service from Megan, she helped me plan my first family vacation to Mexico! I was very indecisive the whole was through, and she walked me through everything and gave me some great advice. Now just waiting for winter :)
Expérience fantastique: From start to finish Trina with Expedia was amazing with our reservation. She listened to our wish list and gave fantastic options for booking. She made the reservation process easy and seamless taking care of everything for us. She even followed up afterward to ensure that everything went smoothly. Excellent service and her dedication really shone through.
Expérience fantastique: Great service
Expérience fantastique: Janice helps us completely, we let her know when and where and budget. She finds choices fast, communicates to us fast, effeciently. We trust her to find what we need in a vacation. Thank you for the opportunity to give her a ten!
This fake profile for making reviews does not surprise me David Campbell. You would have to hide after your horrible behavior yesterday in our store, to which your wife came back and apologized for. You berated my agent for a $100 air fare increase yet had another travel agency on the phone out front of the store looking at the same flights, new flash this can cause increases! Then you were so upset about this increase you continually berated both of us through the booking process as well as making fun of my agent personally to the point of us not wanting to do business with you! After this we told you to do your own seat selection as we were not willing to have you in the store a moment longer.
You took great joy in being disrespectful and continually told us we were in customer service and needed to do our job, no we do not have to for people like you EVER!
As my clients will read this before coming in I hope your clients google your real name and your safety company to see they should think twice before doing business with you if they want their employees treated with respect.
Expérience fantastique: We have booked multiple trips now and each one has been amazing. Thank you very much Nola Marceau for all you help and support. You advise has really helped to make our vacations unique and we’ve made family memories we will cherish forever.
Expérience fantastique: Awesome, well informed consultant Highly revommended
Expérience fantastique: Jan went well above my expectations when I had travel/ flight issues. She saved my trip from disaster and took away all of my stress! My daughter and I will always be thankful for her going out of her way to help out. Nola was also a life saver! Thanks to the Expedia team ✈️
Expérience fantastique: Janice Leong is extremely knowledgeable, helpful and very quick to respond. I have recommended Janice and Expedia Cruises travel agency to all my friends! Thank you!
Expérience fantastique: Wonderful place.
Expérience fantastique: Janice Leong, at Expedia Prince George, has been our goto travel agent for so many years now that she has become a friend. She has made herself accessible whenever we wanted to talk or communicate with her. Jan has been a key part in having successful flights and cruises before and after Covid because she has always dealt with us, our inquiries, and our bookings promptly and effectively. During the pandemic Jan was always friendly and helpful in dealing the challenges of cancellations and rebooking. I heartily recommend that you contact Expedia Cruiseship Centre and ask for Jan.
Expérience fantastique: I took my granddaughters on a trip to Mexico and Expedia cruises arranged everything for us flights, hotels, excursions and transfers. We did not have to worry about anything. Jan was extremely knowledgeable and we were able to get the trip at very reasonable price. I would highly recommend this travel agency.
Expérience fantastique: Nothing but awesome service, quick responses to questions, always follows through. Brenda Laviolette is amazing to work with.
Expérience fantastique: Jan is a wonderful Travel Agent. She is a font of information with an incredible amount of travel knowledge. She always finds us the best deals.
Expérience fantastique: It was my first time going on a cruise and Janice was wonderful at arranging everything. She was very informative because she had had lots of experience in different cruise lines etc
Expérience fantastique: I have been with Expedia Cruises in Prince George for 10 years. Jan Leong is my travel agent with this agency and she has gone above and beyond to look after my cruising needs for years. She handles all of my bookings.
Expérience fantastique: Janice is amazing !!! She organized a cruise for 5 people from 3 differnt households, arranged flights, hotels everything .. and monitored to save us $ with an upgrade. The best service anywhere.
Expérience fantastique: Trina Brown at Expedia Cruises in PG is absolutely amazing! Every year she books our trips and everything works out flawlessly! Would highly recommend using her for your next trip!!
Expérience fantastique: Absolutely excellent service. Prompt, efficient and reliable.
Expérience fantastique: Brenda is the best!
Expérience fantastique: Brenda has been awesome!! First time cruisers with lots of questions, if she does not know the answer she finds them for us!! Highly recommend going to see her for all your travelling adventures
Expérience fantastique: We had a fantastic time on our Mexican cruise booked with Expedia Cruises. Trina was always helpful, efficient and the holiday was awesome!
Expérience fantastique: Super helpful and patient with multiple schedules to juggle. Also was honest when it was more advantageous for me to book directly, which makes me feel confident to continue using Expedia Cruises
Expérience fantastique: Brenda is a rock star!
Expérience fantastique: Seriously Brenda Laviolette is the most patient accommodating travel agent I would never book any other way or with any other person!
Expérience fantastique: Trina was very helpful in organizing our family trip to Mexico. There were 18 of us in total. Everything went really well with the trip.
Expérience fantastique: Fantastic service and great help explaining options.
Expérience fantastique: Trina Brown was amazing to deal with! Our trip was completely stress free thanks to her! If you want a vacation and want to be able to actually relax, go with Trina! You will not be disappointed!
Expérience fantastique: very efficient in booking and organizing all aspects of travel, great communication and easy to work with. :)
Expérience fantastique: A wonderful caring knowledgeable company. Brenda went way above and beyond to help me with my plans for my trip and got back to me immediately during my trip also when there were a couple bumps I was freaking out about that were no fault of theirs she was prompt to iron out for me. I will NEVER deal with anyone but them in the future!
Expérience fantastique: Brenda became my travel agent November 2021. To date I have booked seven trips through her. My travels have brought me all around the world. Brenda goes beyond what I expected from a travel agent. She is amazing at what she does for her clients.
Expérience fantastique: Brenda has been helping me organize a group cruise for our family. She is very informative and helpful. Brenda always responds in a timely manner to questions or requests that I have. It has been a pleasure to work with Brenda.
Expérience fantastique: Brenda is the best. Always k Iooking for the best deals for us. Thanks Brenda
Expérience fantastique: She got us home from florida, when the agents down there wouldnt help us!
Expérience fantastique: Brenda has twice found my family of 5 and affordable holiday!!
Expérience fantastique: Megan Connors is great to work with. She is knowledgeable and always willing to help when needed. I definitely recommend her services :)
Expérience fantastique: Megan was incredibly helpful and accommodated all my travel needs.
Expérience fantastique: Megan is so helpful and informative
Expérience fantastique: Amazing! Booked my entire bachellorette to Vegas for such a good deal for 8 people from 8 different towns, great service!
Expérience fantastique: Always helpful, quick to Respond and very knowledgeable. My go to when vacation planning
Expérience fantastique: Great customer service, efficient and prompt
Expérience fantastique: The travel agent was very helpful in finding us flights to Bali.
Thank you so much for this:) Have a wonderful trip!
Expérience fantastique: Personnel is very friendly and helpful. We booked our first cruise through them. More after all is done......
Thank you so much for this review, they are so helpful for small businesses! Hope you have a wonderful trip:)
Expérience fantastique: The experience was very good in helping me to my refund back for a cruise. I am sure happy to talk to a local person when in need of assistance.
Expérience positive: Quality travel agency
Expérience négative: We wanted to buy a Mexico travel package and they had no idea what the're doing. Collected a lot of personal information before searching any ticket and they looked super unconfident. Very unprofessional and waste of time.
Expérience positive: Lisa my travel agent is amazing. Newer but well traveled and knowledgeable. She will go out of her way to get you the answer of she doesn't know it. She had helped on a couple trips now and is helping plan my 40th in Mexico with 20 friends.. going to be a blast . She's awesome.
Expérience positive: Yeah it makes it me out of here
Expérience fantastique: Amazing customer service. Very friendly and very knowlegable. Will continue to book all my travel with them. 5 star
Expérience fantastique: Trust them with my personal and company trips. **Thumbs Up**
Expérience fantastique: Great place to book any type of vacation!
Expérience positive: C&L
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