Expedia Cruises

Expérience fantastique: Very knowledgeable and valuable suggestions.

Expérience fantastique: We've decided to go on a once in a lifetime cruise to Alaska. There was only one place that came in mind, Expedia Cruises. The amazing and professional team made sure that our money was wisely spent. After couple of consultation meetings at the beautiful Burnaby office, we chose the royal suite experience on board of the Celebrity Solstice. Everything was above and beyond our expectations! The service, the food and drinks, the specious suite and everything that came with it. Last but definitely not least, I want to mention the one and only Gulzar, she was the agent who escorted us from day one and made sure that we came back pleased and safe. Gulzar rich experience showed in every stage of this journey, her tips and relations made our vacation priceless. Gulzar has become a family to us. I warmly recommend Expedia Cruises as your address for your next vacation. The lovely Gulzar will definitely hear from us again in the near future.

Expérience fantastique: Our travel export Angela Szabo has always been there to support us in any of our travels, either on cruising our other destinations. We are grateful for her knowledge on our travels needs , Trudy Mahler

Expérience fantastique: Kenson Lo has helped me with several cruise bookings already. He is always so patient with and he even went above and beyond to assist me with pre-cruise and post-cruise hotels and flights. He speaks Cantonese and mandarin too. I highly highly recommend him if you are looking for cruise advice.

Expérience fantastique: I called Lauren up re princess cruise and she was so informative and helpful I never felt rushed. She was awesome Booked a cruise on majestic princess and plan to talk to her again about a trip to Europe

Expérience fantastique: Very welcoming help & worry-free experience for me booking w/ Janice. She did everything on my behalf; making me feel comfortable to ask questions of my concerns regarding this "solo cruise" that I've never done on board cruise line. It's still 2 more months before the cruise date for me & I'm sure I may have to contact her again for a few final details or rather a run- down review of my itinerary & a few other "must do" things. Janice has the professional skills & friendly compassion towards clients,me being one. I'm lucky to be in her loop of clients. Thanks Janice! I hope she won't be so pressured by my other queries regarding this trip( cruise).

Expérience fantastique: Arrif and his team are absolutely the best when it comes to tailoring solutions to your needs when it comes to cruises. Arrif gives his personal attention to all our queries and questions. Highly recommend Expedia Cruises for all your tragel needs.

Expérience fantastique: Lauren has booked three cruises for me. She gives fantastic advice. I would definitely recommend Lauren as a great travel agent.

Expérience fantastique: yo Fion, can you hook me up with about 20 bikes? I'll probably need about 50 so if you could hook me up with about 100 bikes that would be awesome.

Expérience fantastique: We are in the process of booking a trip for this winter and our agent Janice Norgard was awesome.

Expérience fantastique: The Celebrity info reception was very informative. It covered within one hour where the cruised in diff parts of the world. The structure of diff ships was clearly explained together with the level of Pricing and Well done Arrif and Chad.

Expérience fantastique: Our experience has always been completely positive with Lauren and her colleagues. We would never use anyone else.

Expérience fantastique: I have to say thank you Yvonne you have gone beyond to help us get mo ey back for a service we didn't receive while in Mexico I will be doing more buisness with you thanks again

Expérience fantastique: Arrif - Fantastic Service throughout booking of the cruise as well tour bookings; knowledgeable and great communication. Thank you for arranging this wonderful trip! Can't wait to get on board!!

Expérience fantastique: I booked my first trip/Cruise through Expedia Cruises, and it has been an excellent experience. Our travel agent, Janice, is the best. She has been so helpful and patient with all our questions and changes. I would highly recommend Expedia Cruises and specifically working with Janice. Thank you!

Expérience fantastique: Our consultant, Fion, has been awesome. She is friendly and helpful, always quick in responding to our emails & messages.

Expérience fantastique: Excellent service, quick response to all my questions. Reliable and trustworthy. Kudos to Teresa Ponn.

Expérience fantastique: ...from my years of personal experience of dealing with him ,,, whether you end up booking your holidays trip through him, or not, you will experience a professional above & beyond help & support from him !.. he's very genuine !!

Expérience fantastique: Nothing but good experiences with Yvonne Cheng. She's been so helpful with our bookings! Highly recommended.

Expérience fantastique: Debbie has helped my family plan cruises for years now, to many destinations such as Iceland, Norway, Italy, Spain, and Alaska. She always responds quickly, and is very thorough in helping us select itineraries, staterooms, packages, and transportation to-and-from the boat. Debbie ensures her clients are taken care of, whether that be contacting the cruise line with our unique inquiries, or patiently answering questions about features and amenities onboard. I would recommend her for anyone looking to cruise!

Expérience fantastique: I had the pleasure of working with Arrif Meghji and Lauren Pratt at Expedia Cruises in Burnaby and I can’t recommend them enough! They are knowledgeable and attentive travel agents who truly care about their clients. I recently encountered a booking issue which they handled quickly and efficiently. I’m already looking forward to planning my next trip with them!

Expérience fantastique: Definitely we will buy our cruise to Scandinavia with Expediacruises.ca . Janice Norgard has offered to us the best customer service with detailed information. We are very satisfied with her profesional skills and she is very knowledgeable of the product we would like to get . We highly recommend her skills to anyone without any doubt . Tomas & Barry

Expérience fantastique: This business was a delight to visit especially having Janice as our sales associate, she was very professional and knew her job and we loved dealing with her. Good for you Janice keep up the great work. Thank you and see you soon. Barry & Tomas

Expérience fantastique: We recently used Janice Norgard to book an Alaskan cruise on the Queen Elizabeth, which was a beautiful ship. This was our (my wife and I) first ever cruise, and of course we had plenty of questions concerning procedures and what to pack. After numerous phone calls, Janice answered all of our questions, and if there was a query, she would research it, and call us back. Janice was very helpful and approachable, and would recommend my family and friends to use her as a travel agent. By the way, we had the greatest time on the cruise, we met new people and the weather was perfect.

Expérience fantastique: I have booked multiple cruises with Lauren Pratt and have received outstanding service. In particular, when I needed to make changes to a booked cruise due to the death of a family member, Lauren patiently made all of the necessary changes and spent a lot of time on the phone with both the cruise company and airline. Thanks to Lauren, I was able to focus on my family when I needed to, and then have an amazing and relaxing vacation.

Expérience fantastique: I worked with Janice Norgard to book an Alaskan Cruise. She was very knowledgeable, patient and explained the details of the cruise. I particularly appreciated the time she spent with me to select our accommodations.

Expérience fantastique: Lauren Pratt is extremely helpful and will definitely recommend her for relatives and friends. She is very professional and courteous.

Expérience fantastique: My name is Maria, 'Claudio's wife. I can not say enough good things about them. 'Ariff is always there to answer any questions. He gets back to you right away. Emails and phone calls. I highly recommend them.

Expérience fantastique: Janice Norgard went above and beyond to double check, even triple check details and requests made for a 3 week European land/cruise vacation for my daughter and myself. Janice ensured that everything will be perfect, even taking it upon herself to request a special surprise for my 21 year old daughter’s graduation; so very thoughtful. Personal touches are what set the proper tone for the vacation of a lifetime; booking online can’t provide you with these. I would highly recommend using Janice’s travel expertise whether you are a seasoned traveller, or a first time adventurer. Janice did such a great job for us we just booked a second cruise with friends with two staterooms through her. Superlative service from Ms. Norgard.

Expérience fantastique: Friendly, efficient, understanding and very accommodating.

Expérience fantastique: Patrick Lee at Expedia Cruises customer service was accomodating and flexible . Patrick went out of his way to assist our questions and out of office work hours he was available . He was knowledgeable in cruise talk and since it’s our first cruise we had many questions . I will be recommending Patrick and using his service again .

Expérience fantastique: Very personable, prompt and informative service! Highly recommend Patrick Lee

Expérience fantastique: An excellent agent at Cruiseship Center, always helpful service with details. Very much appreciated the work ethics and expertise, thank you.

Expérience fantastique: We were very happy with the recommendation of our Hotel in Positano. We received expert advise and had a pleasant experience.

Expérience fantastique: Arrif is very friendly and professional in his service. I have used him several times and he is always very attentive and helpful.

Expérience fantastique: I interacted with Arrif, Patrick and Pierre-Lyn to book a cruise for Alaska and the experience was great. Patrick shared very valuable knowledge with us and they were quick to response and very professional. We were not able to go through with the booking due to some issues from our side. Hoping to book a vacation soon with them.

Expérience positive: good experience

Expérience fantastique: Katie from Expedia cruises helped us book our cruise , she was great help for us to book our cruise and answer all questions we had. I really recommend her and Expedia cruises!

Expérience fantastique: Lauren Pratt has always treated my wife and I like we were her only clients. She is very attentive and knows how to navigate the internet in order to promptly locate the exact information we were looking for. We have used her knowledgeable services a couple of times now and will continue to search her out in the future. We highly recommend Lauren for all your travel needs.

Expérience fantastique: Met Arrif through family, he was very professional, took the time to explain what the different state rooms included and which packages were the better bang for your buck. Thank you for your patience, much appreciated.

Expérience fantastique: My agent was able book my cabin, take care of all the details, such as drinks and Internet packages, as well as all the insurances and shuttles. Now I won't be frazzled when I leave and return from my long awaited vacation.

Expérience fantastique: Excellent food and friendly staff. I would have like to see more pricing details as part of the presentation.

Expérience fantastique: Arrif is super responsive to our needs and always delivers a superior experience.

Expérience fantastique: Great Service! We've used Expedia for our last two River Cruises. No matter what the request they find a solution.

Expérience fantastique: Lauren has been very helpful coordinating multiple travellers from far flung places who haven't done much 'cruising.' Prompt, knowledgeable, and friendly.

Expérience fantastique: Always receive excellent service from Teresa Ponn and Expedia Cruises.

Expérience fantastique: We asked for a 5 star resort and Expedia Cruises more than delivered. Service was awesome and the resort they booked us in was more than what we expected. We really enjoyed our time away and would book through this agency again. Arrif, the owner, was easy to deal with and he delivered quality and good value!

Expérience fantastique: Arrif is the Best!!

Expérience fantastique: Brian Shultz was a big help in the planning of our trip. Information and answers were provided quickly so decisions could be made. We are happy with our plans and look forward to our trip.

Expérience fantastique: Very professional service.

Expérience fantastique: I usually book my own cruises; however, I accidentally came upon Arrif when requesting a quote for a cruise through Expedia. Arrif is excellent at his job. He has changed my mind about going through travel agents. He is able to find rates much cheaper than advertised rates or rates that I could find through online searches. In addition, Arrif has a wealth of knowledge on the different ocean and river cruise lines and was able to help us select a cruise which is our style. Moreover, he responds quickly to emails and is very attentive to detail.

Expérience fantastique: Very efficient and detailed explanation. Excellent to deal with.

Expérience fantastique: Ariff looks after you thoughtfully and you can be rest assured that everything will go smoothly

Expérience fantastique: Gulzaar has been helping us immensely. Very caring, cooperative, thorough and service oriented. A pleasure to work with.

Expérience fantastique: Very friendly staff specially Angela Szabo. I’ve been dealing with her for so many years now. She’s ready to listen, very accommodating. Even she’s at home you could call her, ask questions and she will check for you right away. Highly recommended.

Expérience positive: I had a very good service My agent is Gulzaar is an excellent person having a great patience she is giving good advice and tries to satisfy all the requests of the customers Thank you very much!

Expérience fantastique: Arrif has been wonderful...very quick to respond and always gives exactly what is requested. Would never book a cruise with anyone else!

Expérience fantastique: This is our 5 trip that Lauren has planned for us. We highly recommend Lauren, she is the best in her execution to details, communication and patience. Looking forward to planning our next vacation with you, Lauren. John & Francesca Callaghan

Expérience fantastique: Having been working with Lauren for about 3 years now she is very Knowledgeable on Cruises and tries to get you yhe best deal possible so far she has been Excellent. Al Graber Burnaby B.C.

Expérience fantastique: We have made multiple bookings with Arrif at Expedia Cruises. He has always gone above and beyond to make sure that we get the best deal and all the details have been taken care of. He and his team are helpful, professional, readily available and responsive to any concerns that we may have. We have always felt they have our best interests at heart to make our trips outstanding. Thank you Arrif. We are much looking forward to upcoming the family holiday.

Expérience négative: Never received a call back from Angela after weeks. I wanted an agent to help since it was my first cruise but she told me to look things up myself and chat with her when she will call me in a few days. Don’t understand any of this. I might as well book everything myself if I have to do the research myself. She never called back either.

Expérience fantastique: Best Cruise Company in the city. I won't use anyone else. Outstanding service!

Expérience fantastique: Best experience ever. Expedia Cruises takes care of all our flights, hotels and cruises. Less hassle and especially useful during emergencies. Arrif took care of everything when we were struck with Covid 19 on vacation. Using an agent will save you money because they have experience and insider knowledge that you don't have.

Expérience fantastique: Angela and the Expedia Team have helped me plan a number of great cruises over the last 9 years. Thanks to them I can look back on many happy memories of of the trips I have taken.

Expérience fantastique: Understood my needs and provided key options and costs. Highly responsive. Thank you Arrif and team.

Expérience fantastique: Fabulous travel agent Brian to deal with. Managed to get us an even better deal than what we thought was already a good deal. Will be using him in the future. .

Expérience fantastique: We have been dealing with Arrif Meghji of Expedia Cruises on 4562 Hastings Street, Burnaby for several years now. Arrif has arranged and booked many Cruises, Land Vacations for us & our friends. All travel experiences have been outstanding as his attention to detail and travel information has been truly exceptional. He is always very thorough and makes sure all the dots are connected. Superb at due diligence. His turnaround time is excellent and his service over & above . He will do his best to ensure the travel experience is great for the customer.

Expérience fantastique: Excellent service. Very prompt and very professional in responding to inquiries, bookings, and payment arrangements. Highly recommended.

Expérience positive: Keeps me up to date on changes to my flight schedule.

Expérience fantastique: Very professional, very good quality, excellent response, very good value, Gulzaar is excellent. She satisfies all our needs. She responses promptly.She puts extra effort. We are very happy.

Expérience fantastique: Arrif has stellar customer service which is a rarity nowadays!

Expérience fantastique: Great service! Fion Cheng Provided excellent customer service, and took the time to clarify many questions I had regarding my cruise ship.

Expérience fantastique: Prompt and Professional service! Arrif made it easy and efficient to book!

Expérience fantastique: Arif goes out of his way to help you. Awesome service!

Expérience fantastique: I have been a client at this place for many years. Staff here are friendly and helpful. Trust me, they know what they are doing.

Expérience fantastique: I can only say that I have never experienced a better place for all of my travel needs. Never too busy to answer questions I have and takes the time to see if there are better options for my needs. I have booked several trips with Arrif and then had to cancel because of Covid and he has been nothing but understanding. 5 Stars are not enough.

Expérience fantastique: Great service Lauren Pratt you are a great travel agent and advisor thank you

Expérience fantastique: Arrif is simply the BEST travel agent we have ever dealt with! We would recommend him ANYTIME!

Expérience fantastique: Lauren Pratt is AMAZING!!!!! She is so attentive and fast to respond. I will never book my own travel details again after dealing with her. She is an absolute PLEASURE to work with and I send all my friends to her. Thank you so much for always being so lovely Lauren, I truly appreciate your service

Expérience fantastique: Gulzaar has been very helpful and professional in assisting us with our cruise package. We had to cancel a couple of times due to the pandemic and an emergency situation, and she has been assisting us in getting future cruise credits. We always receive a friendly response whenever we have questions regarding our cruise. We highly recommend Expedia Cruises!

Expérience fantastique: We love dealing with Lauren at Expedia Cruises at every trip we make. She has helped with numerous travel occasions. She always makes the process smooth, seamless, and stress free! Pre covid we booked a cruise to Mexico so of course all cruises were cancelled due to covid. She helped us with our refund. Lauren is really great to work with! What I love most about her is she responds very promptly to requests and has helped to make wonderful vacation plans for my family and I. We don't trust anyone else with our travel plans.

Expérience fantastique: I have been very fortunate to use Lauren as my Expedia travel agent. She is always professional, timely with responses, and gets to know her clients. All bookings are well suited to my needs and I will continue to use her in the future.

Expérience négative: We weren’t allowed on our flights, huge over site from Lauren our specialist. She was un responsive when we needed her the most. We had to stay in a hotel another night at the airport so we couldn’t enjoy the next day bc the airport in Milan is an hour away from the city and 40€ more each way. Had to get new COVID test to fly through another country (that weren’t necessary on our original flight). We paid more for another flight the next day with 10 hour layover. Both of us missed work. Cost close to 3,000 in extra charges. All she said was that she was “sorry”. Sorry doesn’t it cut it. We spent hours looking for flights booking and re booking new ones through 3rd party companies. I racked up 4500.00 on my credit card in flights. Now I received 1273.00 back from delta in “credit” (which we now have to figure out how to burn with in the next year). New rapid COVID pcr test costing €300 on top of the 100.00 we already spent on tests. We only booked through her to navigate through the COVID issues or we would never use a travel agent ever! She failed us miserably. It’s day 2 of returning back to a destination I don’t want to go to as my business and home is in San Diego, not Vancouver where I am travelling too now. So I will now have to purchase a new flight from Vancouver too sandiego after I quarantine in Canada. This has been a horrible experience and I got in return was a “sorry” as well as her casting the blame on my girlfriend. I specified when we started that I wanted extra leg room and checked baggage, I got neither and to fly through countries that allow us(she assured us we would be fine flying from San diego and returning to San Diego. We also suspect she over charged us due too the fact we paid more then 2550.00 for the return flight only to get credited $1273.00 from delta. I can’t say how disappointed I am that a professional failed us miserably. Now that I dive deeper into the company, I found that they aren’t even accredited with the better business bureau. Sometime companies need to be held accountable and I intend to take them to court if they do not provide us with cash back.

Expérience fantastique: Arrif Meghji who has helped our group of 4 couples from different cities in North America in booking a Caribbean Cruise , has demonstrated incredible competency and efficiency. He knows everything about cruises. It has been a delight to deal with him.

Expérience fantastique: our experience with Melody Hsieh has been exceptional , nothing is too much trouble for her, and she has always done her very best for us, we highly recommend her.

Expérience fantastique: We have used this company for the past 8 years and have found the staff so helpful, professional, friendly, genuine, and so readily available and responsive to any concerns, questions, suggestions we may have. We have always felt they had our best interests at heart, going above and beyond to make our trips outstanding.

Expérience fantastique: It has always been a pleasure dealing with Gulzar for our travel needs. She is very professional yet takes care of every detail personally to ensure we have a great travel experience. She is on top of things anytime we have needed to change plans or face any issues while on trips. I would recommend Expedia but have Gulzar Bardai as your personal Travel guide.

Expérience positive: Great service, good follow up even in these difficult time, can’t wait to go somewhere!

Expérience fantastique: I have been cruising for a number of years and I put all my trust in Lauren at Expedia cruises and she never disappoints. I just tell her where I want to go and she researches the best finds for me and books it. She is honest and caring and I will keep on travelling as soon as we are able to get on a ship again.

Expérience fantastique: Now that there’s a light at the end of a long 2020 with a vaccine, it’s time to start booking a cruise! You won’t find any better customer service to book a holiday with than Arrif and his team. They go the extra mile to make sure you are 100% happy. Highly recommend!!

Expérience fantastique: Great experienced vacation consultants with outstanding travel advice. I would gladly refer family and friends.

Expérience fantastique: Dealt with Angela S she’s been doing travel for years no nonsense and very knowledgeable.