Vacances SellOff

Expérience fantastique: Sell off Vacations has once again provided us with a great experience in organizing our vacation. Special thanks to Peggy A. for invaluable assistance and expertise. She made useful suggestions for travel to uncommon locations and made it easy to compare the costs of each of the offered vacation packages.

Expérience négative: Very poor customer service

Expérience fantastique: Very informative and usually the lowest cost compared to other online agencies

Expérience fantastique: H! We booked again with Julie Parent Hache.. she was so helpful and made booking with Selloff very stress free! I came back yesterday because I had trouble figuring out how to print my etickets and she helped me with that.. she is always very pleasant and knowledgeable about the ins and outs of travel! See you next trip Julie

Expérience fantastique: Panagiota Agionicolaitis thank you so ever much for your continued diligence with helping us always finding the best destinations to visit , your heaven sent !

Expérience fantastique: Service rapide et courtois. Peggy est super efficace. Un gros merci

Expérience fantastique: Once again booked my trip with my agent Panagiota Agionicolaitis, and once again wish I can give this agent more than 5 stars!! I trust her with my eyes closed and I've never done business with anyone else and I don't wish too!! She respectful professional kind and always makes sure I'm well taken care of. Her customer service is impeccable... sell off vacations is extremely lucky to have her !!

Expérience fantastique: J'ai choisi de recontacter cette agence (et surtout cette conseillère) car mon expérience antérieure fut positive et relativement sans stress. J'ai eu une belle écoute de mes besoins et de bons conseils. De plus, le suivi du dossier fut fait de façon professionnel. J'ai beaucoup apprécié l'ouverture à mes demandes de renseignements ultérieurs à l'achat. Bref, je recommande (surtout Peggy). Merci

Expérience négative: Poor attention to detail, lack of customer service, lack of professionalism. Booked a family trip with Tshitshi Bukasa (Travel Expert), we organized all the names and dates in person together using a platform I am not familiar with. Although the right dates were given, the agent made a mistake in dates. Primarily blamed the system to “glitch”, concluding it was not his error. As customers we gave the benefit of the doubt, and paid the price to adjust the error. After further investigation, this “glitch” never occurred, and was considered an “agent error”. I asked to speak to a supervisor and was told that they were on vacation. No effort was done to reach out to us to right the wrongs. In fact we were told it was our error equally because we were there in person to verify the dates. It’s very upsetting that a company like this, will not make the effort to reach out and correct their wrongs. In turn they blame the system, then blame the client (who are not familiar with their system, hence why we booked with a “travel expert”). Really disappointed with the way things were dealt with to apease a potentially returning client.

Expérience négative: Garbage, stole my money

Expérience négative: We booked a group vacation with Julie Parent-Hache. I am in Toronto and my sisters are in Montreal so she took care of our booking. We had many difficulties from the beginning with minor errors she made. However the biggest issue was when we could not add the worry free cancellation while we were booking online and we're told that we could call the office and add it through the agents there. When I called I was basically told that since I am in Ontario one of the Ontario agents will call me but no one did and unfortunately I had passed the 48 hour window. When I called again I was told that the trip cancellation will cost me an extra 600!! I was furious as this was their mistake and I had to suffer. Julie did not respond to my email or call me to check in with my concerns. I called the office many times and still no call back. Please do yourself a favor and book on your own!!! Julie is extremely unprofessional and unhelpful!! These people are a scam and just want the commission.

Expérience positive: Correcte

Expérience fantastique: Peggy was fantastic! This is our second vacation booked through her, and each time was a breeze! She explained everything in great detail, and as always, found us the best price!! Thanks again for all your help Peggy, we’ll definitely be booking our next vacation with u!!

Expérience fantastique: The traveling agent, Ms. Parent-Hache is the right person to deal with. She is working toward our interest and giving the very honest advises. We are dealing with her for more than two years and no regret at all. Highly recommended to all in our circles.

Expérience négative: Worst company I ever dealt with! They let you book a trip online, then charge you the total amouth for it and cancel it without any advise?? Then when you try to resolve the issue and try to get your money back, they'll seem like they care about doing something for 2 days and ignore four for a week when they realise they make a mistake and have to give you your money back for real... Never again!!! NEVER will I book with them again! Be ready for a dispute because i'm getting my money back. You cannot expect people to pay for a trip you cancelled under their nose without even a notice nor a valid reason, nor any reason at all ‍♀️What is wrong with this company! :O

Expérience fantastique: Nous sommes très satisfaits du service de Julie Parent-Haché. Très efficace et sympathique.

Expérience négative: Spectacularly unhelpful! I have finally given up hopes of getting an $80 refund owed to me for over 2 months. I have emailed, called and even visited in person and the agent obviously just does not care

Expérience fantastique: great deals, great agents, great supervisor, great vacations!

Expérience négative: Went in on a weekend to find a vacation for me and my wife. The agent gave me a bunch of hotel packages to look at and some helpful info. We agreed I'd contact her shortly when we made a decision because we wanted to go home and see reviews/pictures of each place. I email her the next day, no response. I leave her a voicemail 2 days later and she never called back. Ended up booking on our own through aircanada vacations (prices were the same). Your travel agent shouldn't be harder to reach than the airlines!

Expérience fantastique: For the 2nd year in a row - my husband and I have had the pleasure to deal with Peggy @ Vacance Sell off Pointe Claire. Peggy’s knowledge and advice for vacation destinations have been spot on and she was wonderful and knowledgeable and helped us finding the ideal place for our family vacation. The booking process was super easy and we had no issues during our travels. I was very impressed with Peggy and is wonderful to deal with and always serves with a smile. She truly demonstrated such a great desire to please and that our destination choice really met our expectations. I will certainly be booking our next one wth her! Thanks Peggy for amazing service. You rock!

Expérience négative: Trèèèès mauvais service. On ne m'a jamais rappelé ni répondu à mon courriel malgré que j'ai rencontré la voyagiste la journée même!! J'ai laissé 3 message et 2 courriels... rien! Si vous voulez avoir du service ne demandez pas Julie Parent-Haché! Courez ailleurs! Finalement on s'est arrangé tout seul!

Expérience fantastique: Good deals

Expérience négative: Plus capable de vos pubs sur spotify

Expérience négative: Vos publicités sur SPOTIFY sont insupportables et misogynes. Svp faites mieux la prochaine fois.

Expérience fantastique: HI GUYS, DIDNT KNOW WHERE TO START UNTIL I MET JULIE, THE TRAVEL AGENT. SHE IS SUPER PROFESIONNAL AND LITERALLY TOOK CARE OF EVERYTHING WITHOUT ANY STRESS. I EXTREMLY RECOMMAND HERE WHEN YOU GO TO THIS LOCATION . BEST TRAVEL AGENT EVER AND FORSHURE I WOULD BOOK MY NEXT FLIGHT WITH HER AGAIN. THANK YOU JULIE

Expérience fantastique: Our customer agent was very good in finding a great deal that fit our budget, sent us all the information we needed prior even checked on us upon our return and that what I call a great customer service 5stars high fives all around

Expérience fantastique: Peggy made sure we went with the vacation that best suited us and our vision for our trip to Greece. I look forward to my next trip!

Expérience négative: Unfortunately I had to deal with Julie H-P, each time I walked into their office since she is always the only one available. She doesn't seem to have the best interest of her clients but other than make a quick commission...felt very rushed by her to leave. I basically knew which resort I wanted, the only effort she made was gave me a few other recommendations to compare. Other than that, no advices, suggestions or any extra information were provided before and after booking. If any questions were asked, her responses were very minimal, if any. I only found out these extra details that she never told me about when I decided to call the 1 800 phone # and spoke to another agent about my itinerary since she was not very responsive. There was a detail which could have saved me quite a bit money. She also did not seem to have looked into the small request I made on the room, which could have been easily heen assigned to me (I met other guests who booked after me in the same category got much better rooms). We got probably the worse view on a the floor which I requested NOT to be on, I should have followed my gut feeling and not have dealt with her by her unfriendly, unprofessional and unwelcome attitude. Next time I will deal with an agent at the 1 800 #.

Expérience fantastique: Great service

Expérience négative: Extremely shocked by the poor service I received by this agency. They do not give adequate advice about arrivals ahead of a cruise departure in March, and Peggy didn’t call me back when I asked her to change our flights to an earlier time. I would’ve been much better off booking my own flights. Now my flight was canceled (as anticipated), and we are on a 15-hour journey in order to not miss our cruise. This is going to cost me $1500-$2000 out of pocket to rectify. When asked if they could find an alternative flight, they showed me a flight that was departing in 30 mins. I think I’m a better travel agent than the employees at this business, avoid at all costs!

Expérience fantastique: Very nice and patient agent. Would recommend!!

Expérience fantastique: Peggy was absolutely amazing when it came to obtaining information about pricing, features of different resorts, as well as answering general questions our group had. She effectively steered my group in the right direction based off of what are needs and wants were. Peggy was very accommodating with our group and the few hiccups we had before booking, and was able to work through them and resolve the issues. Overall could not have asked for a better representative than Peggy.

Expérience négative: Les prix affichés sur le site ne sont pas bons dans la page derniere minute et collection solo. Quand on clique sur n'importe quel choix ca nous amène a une page qui coûte 300$ de plus par personne.

Expérience négative: Vraiment déçu de mon expérience avec SellOff. Je ne le recommande pas.

Expérience fantastique: Super et pas cher très bon prix

Expérience négative: The company didn't reimburse me when i asked for cancellation. During covid there was a small note that 2 second vaccine was required 10 rays before the flight. i lost everything as they refuse to cancel. 2000$ at least.

Expérience fantastique: The agent I spoke was available to answer my calls.

Expérience fantastique: Très bon service et infos

Expérience fantastique: Moi et mes amis avons réserver nos vols avec Melina barghi. Son service était incroyable, elle a su nous accommoder et nous guider à travers nos choix et demande. L’expérience était vraiment agréable et je la recommande à quiconque qui veulent organiser un voyage. Hâte à mon prochain voyage avec l’équipe de Selloffvacation

Expérience fantastique: We found out about Cindy Porco from a friend here in Ottawa and she was amazing!!! Booking was hassle free. We purchased cancellation service just for peace of mind during COVID and had to use it for our son who was successful in hockey and was going to conference finals! We requested Cindy to book some restaurants at Iberostar Selection Playa Mita and she was able to book at least one the next day after arrival. Unfortunately our son lost in the 6th game of finals and I scrambled with Cindy to find alternate flight to us and she helped find a cheap flight down and we could get our son on the Air Transat we were scheduled for return. It was fantastic to have the entire family together for our first vacation of COVID! If you are looking for a awesome agent connect with Cindy, you wont be disappointed!

Expérience fantastique: I think it's a very classy place

Expérience fantastique: Habituellement très bonne place ,très bon conseiller ...

Expérience fantastique: Peggy is absolutely amazing! I booked a trip last week and paid for insurance coverage that was being granted for free due to COVID & she took the time to ensure it was all sorted out and refunded back to me. Amazing customer service :)

Expérience fantastique: Suzanne , la top

Expérience fantastique: Dealing with Amal Paduano has been truly amazing!! Her professionalism and attention to details and follow through were outstanding. She went out of her way to ensure we had the best trip and she didn’t leave anything to chance. She was on the phone for four hours dealing with the airline after they bumped us out of first class. She contacted the hotel when she found out we didn’t get the room we had been promised. She secured our private transportation to the hotel. She was there anytime and any day to answer questions we had. Amal took care of everything and made a trip memorable. To anyone who is looking for an outstanding and professional travel agent, she is the one!!

Expérience fantastique: The best service ever Certainly, I will use this company again

Expérience fantastique: Since our travels are on hold, John & I have decided to write a review. We’ve been working with Felicia Kaleli at the Pointe Claire branch for 10 years. She is extremely knowledgeable, organized, professional, supportive and personable.She has always had our best interest at heart. Felicia patiently & relentlessly sorts out details and has a keen ability to zero in on our interests/needs. Felicia goes above and beyond what is expected from the initial planning to a follow up after a trip. We will definitely continue working with Felicia and highly recommend her to others. John Searle & Linda Saukas

Expérience fantastique: I dealt with Olga from the location in Pointe Claire and truly had an amazing experience. Olga was very helpful with any questions and was very accommodating. I highly recommend both Olga and Sell Off Vacations Pointe Claire.

Expérience fantastique: Peggy is incredible at what she does. I’ve dealt with many travel agents in the past and none of them have been more dedicated to making my stay a wonderful experience. There was one time I could not receive my flight confirmation on time and my flight was leaving at 6am, Peggy on her day off made sure I had everything I needed to board that plane and enjoy a wonderful vacation that she planned for me. I have used her ever since on many occasions. I personally never write reviews good or bad but she really deserves my time and effort and I feel it should be known that everyone deserves to travel at ease which is why I recommend her at the highest level. Trust me you will not be disappointed and you will thank yourself for listening to this review. Thank you Peggy Kyle :)

Expérience positive: Personel service with online priced

Expérience fantastique: I have been booking with Suzanne Clarkson at the SellOff Vacations Pointe-Claire office for years. She always provides excellent service and recommendations and always offer the best prices. I would highly recommend contacting her before booking your next vacation!

Expérience fantastique: I've been booking my vacations for quite a few years with "Selloff" through my agent, Felicia Kaleli, and have been extremely satisfied with her help. She is attentive and knowledgable, always responsive via the phone or emaills for any questions l may have. I would definitely recommend her services to others. Thank you!

Expérience fantastique: Bonjour Quand nous avons faites notre réservation avec selloff vacations nous avons faites affaire avec Mounia Ezzahar. Par la suite Mounia Ezzahar nous a contacter pour nous indiquer qu’il y avait des réparations qui étais faite à notre hôtel sur la piscine. Comme nous partons en famille je voulais m’assurer que mes enfants aurais quand même accès a une piscine car ils sont jeunes. J’avais peu de détails avec Transat et Mounia Ezzahar a fait une recherche avec Transat et toute a fini par etre parfait. J’apprécie beaucoup son attention aux détails et son professionnalisme encore merci Mounia Ezzahar pour ton travaille de moi et ma famille.

Expérience négative: Horrible customer service. I went with my parents and the lady that served us was extremely rude... She seemed to be bothered by our presence or something. I don't know what her problem was but I was extremely disappointed at how we were treated.

Expérience fantastique: very professional Agent " Maged Bebawy" he know very well what is the client need and he is aware with the hotel and service in Cuba, We found every things exactly as he inform us. will not book from any where else

Expérience fantastique: Felicia is a great agent I highly recommend her

Expérience positive: Ces mon conjoint qui ma fait connaître votre cite

Expérience fantastique: J'ai bien apprécié mon expérience avec l'agent Maged Bebawy (voyage 5-12.02 en Republique). Il est très à l'écoute pour aider au maximum les clients. C'est une excellent services! Sûrement que pour mes prochaines vacances je vais m'adresser à lui. Bonne travail, Maged!

Expérience fantastique: Très patient et gentil service de Panagiota Agionicolaitis. Elle m'a consolé des déficiences de votre site : maintien d'alerte à l'espace rouge alors que toutes les requêtes sont satisfaites (absence de zone rouge)

Expérience positive: Bon

Expérience fantastique: Bien optimise pour les telephones portables

Expérience fantastique: Excellent voyage et que de bon conseil de mon agent de voyage, aucune surprise, tous m'avais bien ete expliquer, une seul chose a dire, a l'an prochain pour d'autre magnifique vacance, Gracias.

Expérience fantastique: Suzanne Clarkson at the Point-Claire office is the best! She is friendly, professional, knowledgeable and prompt in getting your questions answered. She has been my ‘go to’ travel agent for years. I highly recommend her.

Expérience fantastique: Super

Expérience fantastique: Merci à Panagiota Agionicolaitis pour tout ces efforts afin de satisfaire mes demandes... Joyeuses Fêtes

Expérience fantastique: Excellent service avec Solange ! On a adoré notre expérience !

Expérience fantastique: Just booked my trip with Olga brown ! Service was great ! She gave us all of our options and great advice on where to go and not to ! If you are ever looking for a travel agent to make booking your next vacation easy, I highly recommend going to her.

Expérience fantastique: I just booked my ticket with Olga Brown to celebrate my birthday in Varadero ! She has lots on knowledge on the hotels and I’m very impressed with her service. I will definitely book with her next year and recommend her to all my friends and family.

Expérience fantastique: I just love the service and recommendations that I get from Suzanne Clarkson at SellOff Vacations! I get prompt service, great advices, all of that at the best price on the market. Another thing to remember, it's the service post sale! If you need to make changes, add someone, or if you're stranded somewhere, you'll have the full support of SellOff to help you solve the situation! And service with a smile!

Expérience fantastique: Peggy did a great job on short notice and got our trip booked at a great hotel!

Expérience fantastique: J ai reserve avec olga tres bonne personne par contre je suis insatisfait de l hotel iberostar sélection playa pilar que j ai reserve . Le buffet est catastrophique et la meme chose chaque jour et si vous venez a la dernière heure souvent y a plus rien sans oublier qu ils ont ferme un soir et si vous avez pas de réservation de restaurant ben vous avez rien et ce qui m a déçu le plus c est que le check out est a midi puis le bus qui amène a l aéroport pour prendre le vol de Montréal est a 17h15 puis on nous laisse 5 heures au lobby attendre avec un bebe sans rien meme si on a payait 7 jours et le premier jour on arrive a 23h . Je te remercie olga pour tout et je sais que tu n as pas de contrôle la dessus mais je tenais a t en informer .

Expérience fantastique: I have always been happy with the service for booking the lowest prices for my vacation package. I know what I like and I have been able to request special perks at the hotel of my choice by going through my well informed agent. When I arrive in Cuba, my special requests have been met. This year I made the booking in June for a December package. Unfortunately the package I chose with Air Transat got complicated. The hotel under renovation it turns out would not be open during the time that we booked. After weeks of trying to deal with the Airline with no results, I want to say THANK YOU to our Selloff vacation agent, Olga Brown for working so hard to find a solution. We now have a beautiful hotel replacement and at no extra cost. No anxiety! We can now look forward to our beautiful beach get-away with a lot of perks. Thank you Olga Brown for representing us. We will be back.

Expérience fantastique: Très bon service à la clientèle de Olga. Elle nous donne de bonnes informations et s'assure d'acheminer nos demandes correctement. Merci!

Expérience positive: Friendly service, if your agent isn't there. There is someone who will help you out.

Expérience fantastique: Bon servís

Expérience fantastique: peggy is the best found me the best deals and had very helpful input and opinions to find me the best possible vacation

Expérience fantastique: Excellent service. Ask for Felicia, she is wonderful. All options well explained and ready answers to all our questions. She also followed up directly with the resort for our special requests. For those not overly comfortable booking online or wanting to pay by regular debit card, SellOffs Pointe-Claire store is a great alternative. Will return for future trips. Now, here's hoping the vacation is as great as we're hoping. Cheers!

Expérience fantastique: Always a pleasure dealing with Peggy when booking vacations to the Caribbean! She takes care of all the important stuff and always finds me the best priced packages. Thanks selloffvacations and Peggy!

Expérience fantastique: You will be in good hands when booking your vacating with Suzanne , she's a wonderful person . Thanks

Expérience fantastique: Did not realize they closed at 7pm when we walked in at 6:50pm yet Olga still sat with us till 8pm and tried to make our trip come true. Thank you for spending the extra time us, your patience will not be forgotten! It was a pleasure, you are a true professional!

Expérience fantastique: Peggy helped me book my trip to Mexico with a bunch of friends. She helped me change the travel dates very last minute so that I could still make the trip and I’m so happy I booked with her. Thanks again, and if you need someone who knows their stuff give her a call!

Expérience fantastique: i don`t usually take the time to write reviews but for this case ill make an exception. i`ve dealt with a numerous different travel agent`s over the years when traveling to different parts of the world.i must say that Miss.Panagiota Agionicolaitis was one of the best. She understood are needs and got use exactly what we wanted. Cant wait to book my next trip with her!!

Expérience fantastique: Amazing service knowledgeable staff will definitely go back and see Olga for next trips

Expérience fantastique: Very good travel agency with professionals willing to always help make your trip enjoyable. Efficient and reliable.

Expérience fantastique: Peggy was such a great help in booking my very first Cuba vacation! Fun team, great atmosphere! Will be going back for sure but in the mean time.... Cubaaas here we come

Expérience fantastique: Service extra merci Solange

Expérience fantastique: I just booked a trip with Olga. It has been my first vacation and she has made it absolutely effortless, fun, pleasant and magical. Olga is very professional and extremely knowledgeable. We had difficulty finding a good rate due to fluctuation and she took matters into her own hands made proper arrangements and made my 8 year long dream come true. Thank you very much Olga.

Expérience fantastique: Thank you Felicia. Always happy to come see you. You settled everything for me, and now all is left for me to think about is packing and having a great time on vacation. Merci!

Expérience fantastique: Olga was so friendly and great at helping us book our vacation, we can't wait!

Expérience fantastique: Olga has great customer service she went above and beyond to give me a great vacation thank you.....

Expérience fantastique: Vacances SellOff was extremely helpful booking our trip to Dominican Republic, and Suzanne went the extra distance to sort out a billing mistake I had made. Thanks much!

Expérience fantastique: i booked my first vacation of my life last year with the help of Olga and this year i specifically asked for her help again. she made this experience so easy and great for me and took the time to explain everything to me such as things to do, things to bring how things work etc... definitely would recommend Olga to everyone needing to book a vacation, she even called to make special accommodations for my birthday in cuba! very nice woman, great personality and great help, i will not book anything with anyone else than her!! #OlgaTheVacationGuru

Expérience fantastique: Thank you Felicia for getting all our special needs done. Great service as usual.

Expérience fantastique: Quick summary of the quality of Service from Peggy :) I can't even begin to express how far and beyond Peggy went to make sure we booked the perfect vacation! We were put on standby for a specific resort we HAD to book for the first week of December in Punta Cana. All the rooms were unavailable. For almost a week, she made sure to keep contact with me in regards to any updates for rooms becoming available. The second she got news I received an awesome email " WE GOT IT"! ahhh the feeling of relief! Peggy, thank you again for your exceptional and, outstanding service! *Sorry we didn't bump into each other in DR* (We had a blast)

Expérience fantastique: Un gros merci a Cindy pour notre reservation a Punta Cana, ton aide a a ete grandement apprecie. Nous avons eu un excellent service a la clientele, ceci fait toute la difference et nous 'bookerons' avec toi la prochaine fois. Merci encore

Expérience fantastique: Olga is fantastic! She gave us nothing but exceptional service! This is my third time dealing with Sell Off and have never been disappointed. Olga took the time to explain everything and answered all our questions. When we arrived, she was ready and prepared with a few possibilities that met all our needs and what we had asked for. She was knowledgeable and provided us with all the necessary information. We asked for her suggestions and they were all spot on! I would definitely recommend Sell Off and I would definitely recommend Olga!!! Great experience!

Expérience fantastique: I am writing this review concerning the excellente service that I have been getting with this firm through the years. I have been serve by Felicia Kaleli and I can say that she is great person to deal with service and accommodation. I referred my son to her that receive same great service. Thank you very much Felicia great doing trip accommodation with you

Expérience fantastique: Toujours un excellent service avec Solange !

Expérience fantastique: Suzanne Clarkson was very knowledgeable and helpful. If she didn't know the answer she took the time to find it. Super friendly and really helps you find the vacation that suits your needs.

Expérience fantastique: J’apprécie beaucoup cette agence particulièrement Solange L. pour son dévouement, ses précieux conseils et sa disponibilité. Je suis toujours en confiance durant l’achat de mes voyages. Je la recommande sans aucune hésitation. Merci!