CAA Store - Peterborough

Expérience fantastique: I experienced a flat tire on highway 115 and requested CAA send out a tow truck to tow it to the dealership. Matt was very prompt in arriving, he was there in less than 15 minutes. He checked the tire and diagnosed that the tire valve had broken off. He went in to the dealership to let them know the issue. He checked to make sure I had someone picking me up before departing on his next call . He was kind, professional, and because of Matt I can highly recommend CAA. Thank you Matt for the great service.

Expérience fantastique: Quick and easy service to get international driving permit.

Expérience négative: Left me and my children stranded in a random parking lot in Mississauga for 3 hours at night. Will be looking into other roadside assistance going forward

Expérience fantastique: Great staff very knowledgeable and great pricing

Expérience négative: Save money and stay clear. Left me stranded in my girlfriends freezing cold car with her caa card in my hand. Blizzarding out. I pay the bills and yet she was at school so they wouldn't help at all.

Expérience fantastique: Service was great

Expérience fantastique: I spoke with a gentleman on the phone in the morning (Ineka) not sure if that's right? Very friendly and very helpful. Tow truck came a few minutes later. Even the tow truck was super friendly. Thank you CAA

Expérience fantastique: Super friendly and fast services!

Expérience positive: I found it very difficult to use....I gave up.

Expérience fantastique: Nice to have in Peterborough. Pleasant atmosphere, and they do their jobs well.

Expérience fantastique: Great friendly staff

Expérience négative: I would not recommend getting your passport photo taken here.

Expérience fantastique: Very friendly and attentive service! Answered all the questions I had honestly

Expérience fantastique: Very nice people, good deals

Expérience positive: Very helpful and friendly staff.

Expérience fantastique: Very helpful staff

Expérience fantastique: Fantastic, quick, knowledgeable service.

Expérience fantastique: Very friendly and awesome price for travel insurance.

Expérience négative: We needed a tow from Markham ont. to Bailieboro. They disqualified us because of no insurance which we had but driver said no so he would tow us on his own and pay him. We refused. After we got home we called verified our insurance they towed us. They didn't however reimburse us for gas because we had to be there to show our card ridiculous.

Expérience fantastique: Ezcelkeny afbice

Expérience fantastique: Went to Peterborough CAA store to obtain an International Drivers Permit. Dre`a was extremely helpful and friendly. She was so personable, we chatted, we laughed, she made us feel so very comfortable. We were in and out with my IDP in 15 minutes! Fantastic!

Expérience fantastique: Constance was very helpful, and found us a great price on my family’s first trip to the Caribbean. So excited!

Expérience fantastique: Went in for an international driver permit. Service was fast and efficient.

Expérience négative: As a CAA member I think it is unacceptable the if I have to make a appointment to ask one travel question, and being told that if I have not booked a trip you can not answer a question. Makes no sense. Very unhappy.

Expérience fantastique: No waiting line

Expérience positive: Great helpful staff.

Expérience fantastique: Very helpful with maps and information. We also bought our travel insurance with them.

Expérience fantastique: Been a member for over 50 years

Expérience fantastique: Just getting ready to visit Abbotsford andthe staff was so helpful ... as they always are ... thanks again

Expérience positive: My wife and I went to caa Peterborough to book a trip to Dominican Republic. We were told to wait two weeks because of workloads. My wife booked our trip and paid for it in the parking lot ourselves within 10 or 15 minutes. The CAA did offer travel insurance at the time, but we had to decline because of not having the trip booked yet.

Expérience fantastique: Fast and friendly service

Expérience fantastique: Great services always thank you

Expérience fantastique: Helpful service, great prices!

Expérience fantastique: Karen is the best always there for you.

Expérience fantastique: I find tthe employees friendly &; helpful

Expérience positive: Staff is very helpful.

Expérience négative: No service in the Bancroft Area anymore, not sure what I'm paying for. Customer service hung up on me 3 times, the 4th call I got through to find out where the town truck was. I'd been waiting 4hrs with no communication or updates from CAA. Really brutal, don't waste your time with CAA if you're from Bancroft.

Expérience fantastique: Beautiful building, lots of parking. Travel agency, Insurance and travel goods. Excellent well trained staff.

Expérience fantastique: Great service and the advocate was fantastic.

Expérience fantastique: Staff very helpful with all my questions.

Expérience fantastique: The individual I spoke with was very well informed, very pleasant and went out of her way to explain the different options and make sure I went away with the best travel insurance package for me and my husband.

Expérience fantastique: I went to change my travel insurance, very helpful and friendly woman help me. CAA is a great company.

Expérience fantastique: Very friendly environment and organized. Was picking up an international drivers licence. Took pictures and created profile. Show your CAA card for savings.

Expérience positive: Always very accommodating.

Expérience fantastique: Looked after us very quickly.

Expérience fantastique: Was great service

Expérience fantastique: CAA provides many benefits for its members and opportunities for non-members too. The customer centre is a very neat and open area to facilitate socially distanced browsing. The client serve representatives are efficient and friendly. This is a great place for travel related services and merchandise. Competitive pricing, high quality products, and good perks.

Expérience fantastique: Megan is so sweet and helpful!!

Expérience négative: Not impressed

Expérience fantastique: Wonderful insurance service and road side service

Expérience fantastique: Wonderful experience dealing with these people over the phone. Had a horrible experience with another CAA outlet. Peterborough office is now my go to!

Expérience fantastique: Very friendly and courteous!

Expérience fantastique: Great people Great Service. Thanks again.

Expérience négative: Terrible knowledge for a travel agent. Didnt help us at all. Felt very rushed and couldn't answer questions clearly that were covid related.

Expérience fantastique: Always helpful

Expérience positive: Took out membership a couple of months ago...staff were incredible. Gave us lots of info on our vacation to Kitchener area. That aline was worth the price of membership!

Expérience fantastique: Meagan in the travel department was knowledgeable, friendly, and really great with a first time traveller. Highly recommend her and CAA.

Expérience fantastique: It was a wonderful experience

Expérience positive: Very good

Expérience fantastique: Fast and efficient service.

Expérience fantastique: The showers are beyond belief has waterfall..Jets and rainfall...and lots of hot water

Expérience positive: Very nice and helpful

Expérience fantastique: Love this store they have a great selection of masks as well as a variety of traveling items. Great prices for Christmas presents.

Expérience positive: Very friendly and helpful staff.

Expérience fantastique: Plan your next trip here one stop for travel maps luggage and health insurance. Great advice and services from knowledgeable staff.

Expérience fantastique: I have always had CAA it has been a lifesaver over the years now I have CA A+ and CAA travel if my trailer needs picking up the pick my trailer up for me and my pickup truck thank you CAA for being there you're a wonderful service

Expérience fantastique: We love this place we get are members ship for CAA which we use all the time , plus they help us to book are trips and place to stay . Plus they will map out my trip to my daughter's place .

Expérience fantastique: Always treat us well. Thanks to Kim

Expérience fantastique: Very good

Expérience fantastique: Great services and Excellent people to work with.

Expérience négative: After placing an order online, I was never notified of its arrival. When I tracked and found it was there, I spent 20 min in lineup to pick it up. Retail store and trip planning is not a good combination. People in line are getting passport photos, booking trips, insurance and everything else CAA does, so if you want a quick pickup, it won't happen unless the store is empty. There is a small shopping area, but if you're there to pick up you can't browse or you lose your place in the line. I will never order for pick up there again. Home delivery is fine but I hadn't ordered enough for free delivery. Their business model needs some updating for online shoppers

Expérience positive: Friendly and efficient service

Expérience fantastique: customer service

Expérience fantastique: Best service

Expérience fantastique: Fast and friendly service.

Expérience fantastique: Wonderful assistance for travel plans, trip kits, insurance, and comfort aids. Best part is the CAA Plus that assures you will be assisted on the roadways. They even rescued my daughter stranded on the busy 401 and towed her vehicle home. This Mom is eternally grateful.

Expérience positive: Helpful staff , polite, but not overly friendly professional impersonal.

Expérience fantastique: It's close by and Lisa takes great care of her clients!

Expérience fantastique: Great service. Friendly chap. No rush very helpful

Expérience positive: Very helpful and pleasant staff

Expérience fantastique: Convenient location and parking. Clean and organized inside. Both staff members I dealt with (travel and medical ins) were knowledgeable and friendly.

Expérience positive: Its CAA. Always good and helpful.

Expérience fantastique: Helpful Friendly Staff

Expérience fantastique: Very friendly staff here. I just got my passport photo taken here, and the lady was very helpful and courteous. Great experience and reasonably priced

Expérience fantastique: Was fast n efficient

Expérience positive: Good for CAA products

Expérience fantastique: Great staff and service.

Expérience fantastique: Great place and very helpful!!

Expérience positive: Always helpful, but service never fast.... even when they are not busy. The staff appear self-absorbed.

Expérience fantastique: Sue is great!

Expérience fantastique: Barb was a big help. Very pleased with her service.

Expérience fantastique: Have always been there for me when needed. Car emergencies, travel and store purchases.

Expérience positive: Beautiful building and good service.

Expérience fantastique: Staff in here are amazing!! Cathy was super friendly and acknowledged all our questions no matter how obscure they were.

Expérience fantastique: Great. Sue B. always great. We were having problems with areoplan cards and she solved them.

Expérience négative: This was one of the worst customer service experiences I have ever had in any place I have been to. From the moment I walked in no one gave me the time of day. When I walked up to one of the membership desks the lady at the table didn’t even look up until I said “excuse me”. When she looked up from her computer she rolled her eyes at me and from the moment we started a conversation all I got was attitude, and a sarcastic smile. All I wanted was to get some information on their travel insurance options as I was planning a trip in the near future. She rudely responded with “are you only looking for information, or to actually buy travel insurance”. The whole time I was there I felt as if I was wasting their time and they obviously did not want to be there. This store needs to hire new people who actually know good customer service skills, or they need to train their employees on how to provide good customer service because what I experienced was one the worst service I have ever received.

Expérience fantastique: Always amazing customer service

Expérience fantastique: The store is full of so much information even if you aren't a CAA member. But if you are a member then it's even more amazing. The staff there are so knowledgeable and willing to help. If you have an idea for a trip they will give you so much information to help make your trip even better. Maps. Information booklets filled with fun things to do. Places were you get a discount with your CAA card. We were so grateful for their help.

Expérience fantastique: Efficient, friendly and knowledgeable

Expérience fantastique: Excellent help, friendly staff as always